Green Mountain Energy has nabbed the top score in the J.D. Power & Associates annual customer satisfaction survey for Texas electricity! Congratulations Green Mountain! This is the first time in 4 years a company has beat out Champion Energy Services for the top spot in the survey.
Additionally, the survey also shows that customer satisfaction for Texas electricity has increased dramatically over last year as well. From the article:
Despite an extremely severe winter and correspondingly high electricity bills, satisfaction with retail electric providers has improved dramatically from 2013, driven in part by improved communications, according to the J.D. Power 2014 Retail Electric Provider Residential Customer Satisfaction Study released today.
Overall satisfaction increased 24 points from a score of 682 to 706 from 2013 to 2014. The survey also highlights the increase in the quality of communication between customers and their electricity companies based upon the customer recall of communication. This is great news, as it illustrates that electricity customers are doing a better job of reaching out to their customers in this digital age.
Green Mountain Energy scored a 762, followed by Champion Energy at 759, Cirro Energy at 736, and StarTex Power at 735. Bounce Energy rounded out the top 5 with a score of 730.
I’ll be back later with an article examining some more of the key findings in the survey and what it represents to Texas electricity customers.