Texas Electricity Ratings: Rankings Update: 6/17/2013

Now that Summer is in full swing, with higher electricity rates hitting the market and several months of new customer reviews in the system, it is once again time to update the Texas Electricity Ratings company rankings and see how providers stack up.

Unsurprisingly many established providers lost points this time around with the higher market electricity rates, although that was somewhat offset by other ranking factors. That being said, there’s no arguing how higher electricity prices are altering the Texas electricity landscape. Without further ado, here are the rankings:

Bounce Energy                 4.01
Champion Energy             3.89
TriEagle Energy                3.75
StarTex Power                  3.71
Gexa Energy                     3.68
Amigo Energy                   3.15
Direct Energy                    2.98
TXU Energy                       2.84
Green Mountain Energy     2.75
Reliant Energy                   2.47

Congratulations to Bounce Energy, who once again held onto the top spot. Bounce is followed up by Champion Energy, another mainstay at the top of the ratings. Newcomers TriEagle Energy, StarTex Power, and Gexa Energy round out the top five.

When comparing these latest ratings to the ones from last summer, it is really apparent when just how much the market cap has really altered the way electricity companies are assessing risk in their portfolios as well as how the generators are bidding out electricity. In short, it’s really amazing just how much higher rates are across the board for customers, regardless of which provider they choose.

 

Champion Energy Launches Customer Usage Emails

Champion Energy announced yesterday that they are going to start offering PowerTrack emails. PowerTrack emails are weekly letters from Champion to their customers with smart meters which will feature usage data that shows how much electricity they’re using each day. The idea is to be able to see how customer usage behavior will affect their bills, and how it changes from day to day with different temperatures. Champion isn’t the first to offer their customers email information like this, however they do join Bounce Energy as a very small group of retail electricity providers to offer this service to their customers, along with Reliant. You can  Continue reading “Champion Energy Launches Customer Usage Emails” »

Texas Electricity Ratings: Rankings Update 2/19/13

We’re well into the new year, and it is time for a new update of our rankings here at Texas Electricity Ratings. We’ve had rate changes now that companies are preparing to move back into summer rates, and there’s also been another round of customer reviews that I’ve entered into my system. So with that in mind, here’s our latest round of rankings:

Bounce Energy                        4.04
Champion Energy Services     3.91
StarTex Power                         3.81
TriEagle Energy                       3.69
Gexa Energy                            3.58
Direct Energy                           3.17
Amigo Energy                          3.09
Tara Energy                             3.02
Green Mountain Energy           2.79
TXU Energy                              2.53
Texas Power                            2.46
Reliant Energy                          2.13

Congratulations to Bounce Energy, who is back in the top spot! Bounce is followed by Champion Energy, who slipped a little but during this rankings system. StarTex Power has slipped back into the 3rd spot, even after their purchase by Constellation Energy. That speaks well to how they’ve been transitioned into Constellation.

During my rankings update, I’ve also noticed some more things about the Power To Choose website rankings, but that will be another post I’ll put up later today or tomorrow.

Texas Electricity Ratings: Rankings Update: 10/16/2012

Summer has passed and we’ve had several events that have influenced some of the ways we rank providers at Texas Electricity Ratings, including rate changes as well as the releasing of the latest JD Power & Associates survey of Texas electricity providers, among others. And surprisingly enough, Continue reading “Texas Electricity Ratings: Rankings Update: 10/16/2012” »

Champion Energy Wins 3rd Straight JD Power & Associates Award

Late last week it was announced that Champion Energy won the 2012 JD Power & Associates survey for customer satisfaction. This marks the third consecutive ear that Champion Energy has won the award, which is an outstanding achievement and really demonstrates their commitment to customer service and satisfaction. Champion Energy is the first electricity provider to win the award for three consecutive years.

Champion Energy got perfect scores on 3 of the 4 grading criteria that JD Power measured, which are Billing & Payment, Price, Communications, and Customer Service. Their total score was 756 out of a possible 800, improving on their 2011 score of 745. The Texas electricity industry average score was 678, which Champion exceeded by 78 points. Again, congratulations to Champion Energy.

Also performing well was relative market newcomer, Bounce Energy, which was founded in 2008. Bounce Energy was the only other Texas electricity provider to score the top 5 point ranking with a total score was 745. Bounce’s performance is particularly impressive when you consider that they are the youngest company on the survey to be included. Additionally, this was just their second year to be included in the survey at all, finishing last year with 681 points. So Bounce Energy also deserves a well-deserved congratulations for moving into a very strong 2nd place finish in just their second year in the JD Power survey.

StarTex Power had another great showing, finishing third with a total of 729 points. Also of interest to me was that both market incumbents and big name providers Reliant Energy and TXU Energy finished with marks below the industry average with scores 669 and 663, respectively.

The survey results weren’t the only things I found interesting in the press release, which also spoke about the general satisfaction with Texas electricity customers when compared to consumer satisfaction in regulated markets without choice. I’ll take a closer look at that this afternoon in a separate article. Full results below.

Texas Electricity Ratings Updates Rankings: May 8th 2012

Everyone, I’ve been talking about updating the rankings for the past week or so, but we’ve been very busy getting the new Texas Electricity Ratings website launched and live. However, now that we’ve completed that, it is time to focus on the site’s core responsibility: Ranking Texas Electricity Providers and helping customers shop for electricity plans. We’ve updated our rankings below, and I want to talk about the importance of the rankings and shopping during the summer months.

We have a new #1 Electricity provider… Continue reading “Texas Electricity Ratings Updates Rankings: May 8th 2012” »

Texas Electricity, AEP Texas and the Rules of Deregulation – Part 4

What does AEP Stand to Gain and Who is Opposed?

It is easy to understand why AEP is so determined to sell Texas electricity under the AEP brand name. As we have already examined in part 2 and part 3 of my series on this topic, their brand awareness is off the charts. They would be foolish not to try and take advantage of a 50% brand recognition for a service they don’t even provide currently. It is the same reason TXU and Reliant have such a great built in market advantages as “incumbents” over newer REPs. AEP is smart to want to tap into that advantage.

A competitive market requires that the REP’s doing business have a level playing field, or as level a field as possible. Reliant and TXU already have huge inherent advantages but those advantages are impossible to remove. After almost a decade people are just now starting to understand that Reliant and TXU aren’t the same company that tends power lines and controls the infrastructure. Reliant and TXU were forced to adopt new brands for their TDU companies in Centerpoint and Oncor, respectively. They weren’t allowed to do business as, say, Reliant Distribution. By the same token, AEP shouldn’t be allowed to jump back into business as AEP Retail Energy.

CPL (Central Power & Light), sold by AEP to Direct Energy in 2002, has filed an intervention in their license hearing protesting the move. Obviously Direct Energy is frustrated by the idea that AEP could resume business in the REP space. Much of the value they got when they purchased CPL and and WTU (West Texas Utilities) from AEP was in the familiar brand names to the people in those service areas. The same way Reliant and TXU have the name recognition and history of brand awareness that comes with being an incumbent. If AEP suddenly comes into those areas and sells electricity as anything with AEP in their name, it drastically devalues Direct Energy’s purchase.

Direct Energy isn’t alone in their protests. The Alliance for Retail Markets (ARM) and The Texas Energy Association of Marketers (TEAM) have also filed motions to intervene in protest of AEP’s application. ARM is a coalition of REPs that act together in some matters, including Gexa, Champion Energy, Green Mountain and more. TEAM is a similar group of deregulated market participants made up or other REPs with members that include Bounce Energy, Amigo and Tara Energy, StarTex Power, Cirro Energy and more. Basically all of the other REPs in the marketplace are opposed to this happening because they know that AEP will be have a competitive advantage. Additionally, the PUC itself will weigh in to the presiding judge with their opinion. My understanding is that the PUC is against allowing AEP Texas to do business as AEP Retail Energy. Whether that prevents them from doing business with a different name isn’t clear.

My Closing Thoughts and Additional Concerns

As someone who sees people submit reviews about REPs on a daily basis, trust me when I say that probably half the people in Texas still don’t have a firm grasp on how the deregulated electricity market works. Allowing the use of the AEP brand name to sell electricity will be just another hurdle of confusion for customers. Texas has made great strides in awareness in the past decade but we still have a long way to go before everyone understands the market entirely. Some people still don’t even know they have electric choice, much less the difference between an REP and a TDU. Allowing AEP Texas to blur that line further would be a huge step backwards.

One thing that no one will bring up in the hearing but that makes me uncomfortable is the idea of collusion. Some people think it is fine if AEP gets into the retail electricity game as long as they don’t use the AEP brand. Personally, I don’t think they should be allowed to get into the retail business period. No one at this hearing is going to accuse AEP Texas of colluding with AEP Retail by sharing sensitive and valuable consumer information because that would potentially be libelous. No company will say “AEP shouldn’t be allowed to do business in the retail space because we don’t trust them not to cheat.” But it doesn’t meant the other REPs aren’t thinking that thought. I know I have concerns.

In Illinois, ComEd (the incumbent provider who still operates as the TDU and sells retail electricity) has been accused of some suspicious activity in regards to slamming customers when contracts are about to expire. Is it so hard to believe some people at AEP Texas might forward or send a few emails with advantageous customer information to AEP Retail? Maybe I’m being paranoid, but why even let AEP in a situation with that temptation? In 2002, the divisions of Reliant and TXU to create Oncor and Centerpoint were carefully observed with strict oversight by the PUC. The separation of the REP and TDU aspects are the lynchpin of how a deregulated market managed to function in the first place. Centerpoint and Oncor were carefully split and are divided with different shareholders, board members, management, and in the case of Reliant now operate under a completely different parent company in NRG. AEP will just be able to start up a new division and get to work. And if granted this license as is, they’ll barely even have to change their name.

Additionally, if they were granted the mass market license, you don’t think Centerpoint would be right behind them to file an REP certificate? Centerpoint is already blurring the lines between TDU and REP in other ways, and this would be the next logical step for them. They might even try to do do their retail business in the Bayou City as Houston Lighting & Power (HL&P), which they own the rights to since that was the company’s name until 1999. For those that don’t know, HL&P was the electricity company in Houston until it became Reliant Energy. And HL&P already has a ton of existing brand awareness. But I’m sure that in the mind of AEP, that wouldn’t confuse anyone else either.

Hopefully when the dust settles, AEP won’t be granted a license. I think the ramifications would be widespread and negative.

Indexed Plans Explained

Indexed Plans have always been a quiet, and rarely understood part of the Texas electricity market. They’ve been present on the market for a couple years now, but for the most part have been sitting in the background behind Fixed Rate Electricity Plans and Variable Rate Electricity Plans.

Recently, however, that has changed. For starters, TXU Energy has started spending millions upon millions of dollars in television commercials advertising the “safety and reliability” of indexed plans. It’s been an effective, if somewhat misleading, marketing campaign. Which brings me to the second item that has brought Indexed Plans to the attention of people recently…the Texas heat wave. There’s been many articles written and barrels of attention brought to bear on Indexed Plans in recent weeks. But we’ll get to that in a minute.

What is an Indexed Plan?

An Indexed plan is very simply a plan that is tied directly, through a mathematical formula, to, well, anything really. In theory, you could tie the pricing of an Indexed Plan to the cost of oil, the cost of the Dow Jones Index, or even the cost of pork bellies. However, in practice, Indexed Plans are tied to the cost of natural gas market prices. Now, it’s important to note that the cost of natural gas prices set the market prices for ALL electricity plans, be they Fixed Rate, Variable, or Indexed. The difference is that the free-market acts as a control of the electricity prices for variable and fixed-rate plans. And what that means is that Retail Electricity Providers (REPs) have to keep their prices somewhat close and competitive to their competition, otherwise they’ll never get any customers. For Indexed Plans, however, the prices aren’t controlled by the free-market. Instead the cost of the plans is tired directly to the cost of natural gas by a mathematical formula. Here is the formula for one of TXU’s Indexed plans from their Electricity Facts Label:

Price per kWh = (Monthly NYMEX Natural Gas Price multiplied by applicable Seasonal Natural Gas Factor)
+ Energy Charge + Storm Recovery Charge + Storm Recovery Tax Credit + ((Base Charge + EECRF
Charge + CenterPoint Advanced Meter Charge)/Monthly billed kWh Usage)

Now, I’m not going to go through the formula like I have in other write-ups, because to be perfectly honest, it doesn’t really matter for our purposes here. All you really need to know is that Indexed Plans are Month to Month Plans, just like variable electricity plans, but the rate is determined by the cost of natural gas and the formula above. It’s very cut and dry and easy to track if you’re so inclined.

Indexed Plans: Perception vs. Practice

So lets talk a bit about how Indexed electricity plans are often portrayed to customers by different REPs, as well as some realistic examples of things that aren’t talked about as often. A common refrain you may hear about Indexed Plans is that they’re more stable and that they’re “safer” than regular variable plans. The justification for this is that a variable rate plan’s rate can go up and down “solely at the provider’s discretion.” And that’s absolutely true, although the way that statement is wielded, by design, often makes it sound like an REP that might raise their electric rates are doing it solely for purposes of profiting at the expense of consumers. Again, it paints a nice story. However, being a slightly more cynical person, I would point that the profits on Indexed for their proponents are consistent and built right into the monthly mathematical formula on the Electricity Facts Label. The fact of the matter is, Indexed plans are very safe for REPs in terms of making a profit, while at the same time allowing their proponents to take a step back and blame any of their electricity rate changes entirely on the cost of natural gas and avoid any responsibility. Meanwhile, variable rate plans, which are also based on the natural gas market (because ALL electricity plans are based on the natural gas market in some regards, because all REPs still have to BUY the electricity for their customers), rely upon the market forces to keep their rates competitive. So instead of a formula, their pricing is based on:

  • a.) What a provider can afford to sell the electricity at in any given month and keep their doors open
  • b.) Whether or not they’re competitive in the market place, because if they’re not they won’t get any customers regardless
  • So upon closer examination, the two plans aren’t really that dissimilar after all. But there are some definite differences, and recently those differences have reared their ugly head in a way that really brings to question just how much of a “safer” option Indexed Plans are in practice.

    How has the Heat Wave affected Indexed Plans and Consumers?

    The heat wave has made things ugly for pretty much everyone in Texas, not just the people suffering from the heat or their high electricity bills. It’s also been hell on the Texas Electricity Grid and the individual Retail Electricity Providers. Recently Indexed Plans have been thrust into the limelight, and not for good reasons. Recently, ABC News ran a story about a Champion Energy customer who opened his bill to a shock. Champion Energy deals almost exclusively in Fixed Rate electricity plans and when customers fail to renew their contracts at the end of term but fail to cancel service, they are rolled over onto an Indexed Plan, which is tied to the rates of the natural gas market. Which is all well and good, except that due to this heat wave and the struggles of the electricity grid to meet the needs of Texans, the cost of natural gas has shot to SIXTY TIMES the normal price. It’s not price gouging, it’s not profiteering, it’s just an unfortunate fact that the cost of natural gas has risen exponentially during this heat wave when the grid faces shutdown. And for customers with Indexed Plans, where the costs are automatically tied into the natural gas market through simple math, the fact of the matter is that those colossal cost increases are passed on directly to the customer. Which is why Robin Jansen was shocked to find an electricity bill covering 4 days of service that was almost as much as their entire last month’s bill. Which is a perfect illustration of one of the rarely discussed dangers of an Indexed Plan. And this is hardly just one instance that was reported, I’ve personally received dozens of similar complaints from customers over at Texas Electricity Ratings.

    Closing Thoughts

    I actually find the interplay between Indexed Plans and Variable plans to be pretty interesting. In some ways, it’s kind of a microcosm of the differences between regulated and deregulated electricity markets. Indexed Plans represent the regulated market, where things are more cut and dry, things are more simple, and easy to understand. Variable plans represent the deregulated electricity markets, where the free market forces are the power that shapes the cost of electricity and forces providers to find ways to stay competitive with their peers.

    It’s fair to note that when Indexed Plans get risky is particularly during times of natural disaster, so it’s not as if they’re this volatile on a regular basis. By the same note, prices on Variable plans have risen during this drought, but the market forces worked to keep prices at acceptable levels, and the losses were incurred by the electricity providers more than the consumers themselves in an effort not to lose customers. Personally, I find the dynamic pretty fascinating, although I’m probably in the minority on that one. Most people just want a reasonable electricity bill without any unexpected surprises. Either way, I hope that this post explains how Indexed Plans work to customers, so they know what they can expect, as well as what to be cautious about if you’re a considering an Indexed plan.

    2011 JD Power & Associates Poll Released: Champion Energy #1 Again

    The JD Power & Associates group has released their most recent survey of the deregulated electricity providers operating in Texas. In their own words:


    The study, now in its fourth year, measures customer satisfaction with retail electric utility providers in Texas by examining four key factors (listed in order of importance): price; billing and payment; communications; and customer service.

    You can view the full results here, but I’d like to run down some of my thoughts about the winners and other participants below.

    First, congratulations to Champion Energy, who has now won the award for a 2nd straight year. Their presence and reputation in the market continues to be excellent, and this survey supports that. Their score was a 745/1000. Landing in the 2nd spot was Spark Energy, which is their highest showing yet in this survey, with a score of 740/1000. Rounding out the top 3 was StarTex Power, a mainstay in this yearly poll, with a score of 739/100. As an interesting factoid, all 3 of these retail electricity providers are headquartered in Houston, Texas. And I’m personally proud to say that all of the top 3 REPs are also partners with Texas Electricity Ratings.

    Other Texas Electricity Ratings partners fared well on the survey. Amigo Energy, Direct Energy, and Dynowatt all scored 4 out of 5 in overall customer satisfaction, as did Green Mountain Energy and Gexa Energy. Bounce Energy also scored a 4 out of 5 in overall satisfaction, which is extremely impressive considering this is their first year on the survey.

    The incumbent electricity providers, TXU and Reliant, did not fare well at all on the survey. TXU Energy was rated last of all providers surveyed, with 2 out of 5 for overall customer satisfaction. Reliant Energy scored 3 out of 5.

    I would encourage everyone to read the full press release, and it’s certainly worth reading, but I’m pasting almost the entire thing in this post anyway. Some more interesting facts from the PR below, with my thoughts:


    Overall satisfaction among residential customers of electric retailers in Texas has increased to 659 on a 1,000-point scale in 2011—up by 25 points from 2010 and 30 points from 2009. While satisfaction has improved in 2011 in all four factors examined in the study, satisfaction with price improves most notably to an average of 644, increasing by 34 points from 2010. During the past several years, customer-reported bill amounts have declined steadily from a median of $167 in 2009 to $156 in 2010 and $150 in 2011. These price decreases are primarily due to declining natural gas prices.


    Well, this seems to contradict Recharge Texas’s hilariously off-base statements about Texans being dissatisfied with deregulated electricity, which I already broke down: here.


    Satisfaction with the billing and payment factor has also improved considerably, up 31 points from 2010. Contributing to this increase is a shift in payment methods, with a higher proportion of customers choosing to pay their utility bill electronically rather than by mail. Approximately 46 percent of customers indicate paying their bill either through a financial institution or utility website, while 23 percent of customers mail their payments. Satisfaction among customers who use online and electronic payment methods (recurring bank or credit card debits) is considerably higher than among customers using traditional methods (mail, phone or in-person payment).

    I personally think this is a huge deal. It illustrates perfectly the kind of innovation that has been forced onto the market by competition. Not only for online bill pay, but mobile applications and any other kind of innovation that has taken place in the past 9 years. Competition forces companies to stay at or ahead of the curve, if possible. Some regulated electricity providers in other states don’t even have online bill pay yet.

    And some final snippets:

  • It pays to shop around before deciding on an electric retailer. Customers who consider more than one electric retailer are substantially more satisfied than those who only consider one retailer.
  • It may be tempting to choose a retailer based solely on low prices, but this could result in being less satisfied. Customers who choose their retailer based on good customer service are notably more satisfied than those who make their decisions based on low price, reputation, past experience with a retailer or recommendations from family or friends.
  • Select your payment plan carefully. Customers who opt for a fixed rate plan—which guarantees a set rate during the entire length of the contract—are much more satisfied than customers who choose a variable price plan.
  • If you’re dissatisfied with your current electric retailer, consider switching. Among customers who rated their previous provider as “unacceptable” (one point on a 10-point scale) and switched to a new provider, satisfaction soars to an average of 747—nearly 90 points higher than the industry average.
  • Texas Electricity: Minimum Usage Charges

    Earlier this week, I got an email from a Texas Electricity Ratings reader, suggesting I write an article about Minimum Usage charges. We’ve discussed Minimum Usage charges in the past here, but to clear things up, in short, they’re additional charges that are tacked onto a person’s bill if they use less than a certain amount of electricity per month.

    The tricky part is that the charges and the thresholds for the charges are different for every REP (Retail Electricity Provider). Which is what the reader asked me about. I thought it was a great idea, and I should have thought of it myself a long time ago. So I ran through most of the major providers operating in Texas and researched to put together a list of the minimal usage charges for each provider, as best as I could find. So below is a guide to the minimal usage charges for Texas electricity.

    Ambit Energy: $9.99 for less than 1000 kWh per month
    Amigo Energy: Depending on the plan it is $9.95 of $6.95 for less than 1000 kWh per month
    Bounce Energy: $4.95 for less than 1000 kWh per month for almost all of their plans, except intro plans are $6.96 per month for less than 1000 kWh.
    Champion Energy: $4.95 for less than 500 kWh per month
    Cirro Energy: $5.25 for less than 1000 kWh per month
    Direct Energy: I couldn’t find a Monthly Fee in their Terms of Service or EFLs
    Dynowatt: $6.95 for less than 1000 kWh per month
    First Choice Power: $5 for less than 650 kWh per month, plus a $4.95 base charge
    GEXA Energy: Seems to simply use a sliding rate per plan for different usage w/o a minimum charge
    Green Mountain Energy: Didn’t seem to see any minimum usage charge in the EFL or Terms of Service
    Mega Energy: $12.96 for less than 1000 kWh per month
    MX Energy: Seems to simply use a sliding rate per plan for different usage w/o minimum charge
    Reliant Energy: $9.95 for less than 800 kWh per month
    Southwest Power & Light: I didn’t see minimum usage but they had a $7.95 monthly meter fee.
    Spark Energy: $8.99 for less than 1000 kWh per month
    StarTex Power: $4.99 for less than 500 kWh per month
    Tara Energy: $6.95 for less than 500 kWh per month
    Texas Power: $10.00 for less than 1000 kWh per month
    TXU Energy: TXU uses a base $4.95 charge and sliding rates for less or greater than 1000 kWh, per plan.

    Also, I’d like to point out a few other things about the list above. First off, just because I didn’t find a charge doesn’t mean there isn’t one…I just could have missed it looking through the documents. Additionally, all the EFLs I looked at were from plans in the Centerpoint service area. I looked at at least 2-3 plans for each provider to get an idea of consistent charges listed…I did NOT pour through every EFL from every single provider. This is simply to give people and idea of what to expect, and hopefully be helpful. Also, it’s important to note that for the guys that don’t have any minimal usage charge, chances are high they simply tacked it onto their sliding rate scale. But if you find a great price on a guy with no listed charges, then absolutely go for it.

    One last note, Stream Energy’s EFL was…weird. Despite advertising their tiered pricing for rates on a 500, 1000, and 2000 kWh scale like everyone else in the market, the fine print of the EFL says their actual tiers are:

    The Price is a tiered
    pricing structure, based on the following tiers: i) up to 699 kWh depicted in the EFL as Average Monthly Usage of 500 kWh, ii) 700 to 1,499 kWh depicted in the EFL as Average Monthly Usage of 1,000 kWh, and iii) 1,500 to 2,499 kWh depicted in the EFL as Average Monthly Usage of 2,000 kW

    So just keep in mind that you have to use a bit more electricity to get to their cheaper electricity rates.

    Any questions?