Direct Energy

Direct Energy
P: 888-287-4441

Direct Energy is the largest competitive retailer of energy and related services in North America. With operations across Canada, Texas and the north-eastern United States, Direct Energy delivers $8 billion of energy and related services to over five million residential and commercial customers. They operate generation assets, as well as retail electricity services in multiple states across the US.

Direct Energy is a member of Centrica, group of companies provides energy and other services with more than 32 million customer relationships.

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Direct Energy Month-to-Month Plans

Plan Name Months Features/Promotions/Offers Rate (per kWh)
Direct Energy Liberty Plan 1

    Get Rewards for Paying Your Bill On Time ! Your choice of 4 rewards programs including movie tickets, gift cards, and even FREE electricity when you pay your bill on time starting after your 6th on-time payment.

9.2¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Variable Rate Plan: These plans typically have no contract term or termination fee, but their rates can change from month to month.

Direct Energy Fixed-Rate Plans

Plan Name Months Features/Promotions/Offers Rate (per kWh)
Price Protection Plan 12 12

    Get Rewards for Paying Your Bill On Time ! Your choice of 4 rewards programs including movie tickets, gift cards, and even FREE electricity when you pay your bill on time starting after your 6th on-time payment.

9.1¢

Continue »
EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Price Protection Plan 24 24

    Get Rewards for Paying Your Bill On Time ! Your choice of 4 rewards programs including movie tickets, gift cards, and even FREE electricity when you pay your bill on time starting after your 6th on-time payment.

9.4¢

Continue »
EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Free Power Saturdays Price Protection 24 24

    Get Rewards for Paying Your Bill On Time ! Your choice of 4 rewards programs including movie tickets, gift cards, and even FREE electricity when you pay your bill on time starting after your 6th on-time payment.

9.6¢

Continue »
EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Free Power Saturdays Price Protection 12 12

    Get Rewards for Paying Your Bill On Time ! Your choice of 4 rewards programs including movie tickets, gift cards, and even FREE electricity when you pay your bill on time starting after your 6th on-time payment.

9.4¢

Continue »
EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.

Direct Energy Pre-Paid Electricity Plans

Plan Name Months Features/Promotions/Offers Rate (per kWh)
Direct Energy Power-To-Go 1

    No deposit or credit check. Pay in advance for your electricity

9.3¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Pre-Paid: Customers will have to pay for the electricity they use in advance as they go, as opposed to being billed later.

Customer Reviews for Direct Energy

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Terrible customer service

Erik, Sugar Land, TX - 2015-02-10 18:18:29

I was new in the area so they required a $400 deposit to open an account, which was ok. The deposit would be "refunded when your bills are paid on time for 12 consecutive months". Fast forward 10 months and all my bills had been paid in time. The 11th bill was more than double from any bill I had received from them, including the hot summer months when the A/C is on full speed. Mind you, the 11th bill was for November when the bills are usually a lot lower. 10 days before the bill was due I emailed them asking what the bill was about. It took them 5 days to reply, and I tried to call them several times during those 5 days. They apologized and blamed it on internal billing issues. I asked them to give me the correct amount so I could pay the bill in time. They never replied to my email so I kept calling them but since they never picked up the phone after 25-45 minute on hold, I gave up. One day before the bill was due, I just paid the full amount, even though it was wrong. I didnt want to mess up my 12 months of paying on time. But of course, they received the payment 1 day late. I then paid the 12th bill on time and contacted them for the deposit, but since I was one(!) day late on the 11th bill, I did not qualify for a deposit refund and had to make 12 new payments on time. I was pretty pissed but, for some reason, I decided to stay with them. Fast forward again and I had 12 payments on time and contacted them again for the deposit refund. And guess what, the deposit would be refunded towards the account balance and used as a credit towards future invoices. Excuse me?! Towards future invoices? What exactly does that mean? I asked them if they could just use those $400 for the next invoices until the deposit account was "empty". No, it "didnt work that way". I asked them for an explanation but never received one. So, you can imagine if they require a $400 deposit from, lets say maybe 5000 customers or whatever - that would give them $2 million which they could just keep and, on top of that, get interest from. So their customers is actually giving them a free loan and THEY get the interest. If thats not a scam, I dont know what is. A deposit is YOUR money and its supposed to be paid back in full, as long as you dont violate your contract in any way. Yes, I was one(!) day late the first time, after THEY made a mistake on the bill. It would not surprise me if they did that deliberately. I cancelled the contract and moved to another provider. I asked for my deposit (again), and they sent me a check of $150. I asked them where the rest of the money was. Of course, that was kept as termination fee. Worst company I have ever dealt with. And dont expect to get any answers or explanations from them. If they do answer, its just jibberish and they always leave you stranded if you ask them the "tough" questions. I would rather live in the dark than to give these folks my money.

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Do not use their service!!!

Omar, Rosharon - 2015-02-10 11:44:07

This company is horrid! Signed up for paperless billing after not receiving paper bills. Emails would show up a few days before the due date.You will get charged late fees and collection recovery fees for a payment posting a day later. Also expect to receive a disconnect notice the day after your payment is due. These people read off of a script and are of no help when you call in. I have never had any issues like this with other companies. Not to mention that their website is crappy if you are even able to log on.

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They scammed me and beat me down

Morgan, Tomball - 2014-10-16 17:44:27

I signed on for balanced billing last year paid 225$ a month. Labor Day weekend I received a disconnect notice for 1498$!! I was so upset. I called right away....my balanced billing was canceled with no notice or explanation. I was treated like a criminal because I didn't have 1500$ laying around to pay them. I was hung up on 3 times on the phone having to start from scratch each time. I finally got a guy who would set me up with a payment plan. 555$ due September 8th with first payment due of 88$ due to coincide with my current charges. Paid 600$ September 8th and 520$ October 10th (bill due date) received disconnect notice. Started calling and being hung up on again. They acknowledge my payment arrangement was set up incorrectly and did not coincide with my bill as stated and said my payment plan was broken because it was due the 8th. I requested my payment plan be reinstated to which they replied they can not because ivy payment plan was broken.....finally they agreed to a new plan but I would have to pay 245$ right away. Again I'm offered charity because after paying them a mortgage payment I do not have 245$ today. If this single mother has a heart attack and dies in her sleep tonight someone please sue the hell out of these scammers on my behalf!

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