TexasElectricityRatings

Direct Energy

Direct Energy
P: 1-855-304-0901

Direct Energy is the largest competitive retailer of energy and related services in North America. With operations across Canada, Texas and the north-eastern United States, Direct Energy delivers $8 billion of energy and related services to over five million residential and commercial customers. They operate generation assets, as well as retail electricity services in multiple states across the US.

Direct Energy is a member of Centrica, group of companies provides energy and other services with more than 32 million customer relationships.

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Direct Energy Month-to-Month Plans

Plan Name Months Features/Promotions/Offers Rate (per kWh)
Direct Energy Liberty Advantage Plan 1

8.9¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Variable Rate Plan: These plans typically have no contract term or termination fee, but their rates can change from month to month.

Direct Energy Fixed-Rate Plans

Plan Name Months Features/Promotions/Offers Rate (per kWh)
Price Advantage Plan 24 24

    Enjoy a fixed rate with predictability and stability of an energy company with six million customer relationships in North America.

10.5¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Price Protection E-Plan 24 24

    Order now and receive 2 Free Months of Electricity!

10.5¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Price Protection E-Plan 12 12

    Receive E-Bills and E-Correspondence for discount of 0.5 cents per kWh. No enrollment fee and multiple payment options. And now the E-Plan 12 offers customers 3% Cash Back!

9.7¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Price Advantage Plan 12 12

    Enjoy a fixed rate with predictability and stability of an energy company with six million customer relationships in North America.

9.8¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.

Direct Energy Pre-Paid Electricity Plans

Plan Name Months Features/Promotions/Offers Rate (per kWh)
Direct Energy Power-To-Go - Prepaid 1

    No deposit or credit check. Pay in advance for your electricity

10.3¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Pre-Paid: Customers will have to pay for the electricity they use in advance as they go, as opposed to being billed later.
Power-To-Go Free Power Saturday 1

  • 24 hours of free electricity every Saturday
  • Balance notifications keep you informed
  • No deposit, credit check or long-term contract

10.9¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Pre-Paid: Customers will have to pay for the electricity they use in advance as they go, as opposed to being billed later.

Customer Reviews for Direct Energy

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Worst experience ever.....Never again will I use them.

Christy, Odessa - 2013-05-06 17:18:44

This has been the worst experience ever with the electric company and I had to file a complaint with the Public Utility Commission of Texas to even get an answer. Been living here for 2 months with electricity and even got a bill for a $150 deposit. But all the sudden we got shut off May 1st after we payed $300.00 March 6th then $150 April 17th. They said as of March 8th this meter was on a switch hold so we had to fax them proof we just moved in here on March 16th. At this time we was told it will take 24-48 hrs once fax was received. We waited and STILL at this very moment (5 days have pasted) we have no electricity but on May 1st at around 7:00 pm they confirmed they got the fax... Every time I called all they could say "we emailed our back office and are waiting for them to send back a response". Then when I would check up on it after a few hours they would repeat the same stuff. They say they have no other means of communication to this "back office" other than an email. For 5 days of begging, crying, and pleading with them still nothing. And when I ask them how have we had electricity for 2 months they cant tell me how cuz they don't know, but yet my meter is on a lock down due tempering as of March 8th.Today I finally got someone from there to call me back after I filed a complaint on them today just to tell me the paperwork I sent wasn't matching the county records? Well no shit we go through a "RENTAL" agency. They can't seem to understand that this is our "LANDLORDS" the people we pay rent to.... I would love to just switch company's but I need a deposit to get set up with someone else.... Direct Energy has my $450.00 ... In order to get that money back I would have to wait 4-6 weeks? I finally got them to call my Realtor so they can explain. ... I mean hell I have only told them 20 times to call the phone number on the cover sheet from the fax where it says "If there are and problems please call this number (***)***-****". I will be switching if I do ever get my electricity turned back on......... its 4:21 pm May 6th still am waiting.....ugh...

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VERY BAD SERVICE

Angela Herrera, Houston, TX - 2013-03-15 07:57:09

I was referred by a leasing agent to Direct Energy. It was the biggest mistake!! I ordered power what they did was asked Center point to take the meter. I did not find out that was the problem until I called them again because I still didn't have power. They decided to close my account with out even notifying me. I called again and was enrolled again on a different account and they had promised that my electricity would be on with in 2 to 4 hours. It has been more than 16 hours and until now I don't have power. Please DO NOT USE THIS COMPANY THEY DON'T CARE ABOUT YOUR BUSINESS. There is also a rep by the name of JOE and his supervisor by the name of "DAN" both need to get out from Direct Energy and maybe work for Mc donalds . Both of them were very rude and caused all this trouble. It even begun from the department of new account set up. By the way the I was trying out for Power to go-Pre Pay. DO NOT USE THEM. I am sorry at the moment I cannot refer any other company because I had problems with Reliant Energy also.

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They double your bill

Bianca Pepple , Bay Village - 2013-03-07 16:13:06

Do not sign up with this company. After 6 months of normal bills our gas bill doubled in price. We use about the same amount of gas every month and payed over a 100$ more. It did not get colder, so no reason there (warmer actually). After calling them they said " it's because of the variable rates". Yes sure, variable rates I understand but paying double feels like a rip off. Ooh and it will also take them 2 months to cancel. Just be prepared. Please if you can don't sign up with this company!!

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