Direct Energy

Direct Energy
P: 888-287-4441

Direct Energy is the largest competitive retailer of energy and related services in North America. With operations across Canada, Texas and the north-eastern United States, Direct Energy delivers $8 billion of energy and related services to over five million residential and commercial customers. They operate generation assets, as well as retail electricity services in multiple states across the US.

Direct Energy is a member of Centrica, group of companies provides energy and other services with more than 32 million customer relationships.

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Direct Energy Month-to-Month Plans

Plan Name Months Features/Promotions/Offers Rate (per kWh)
Bright Choice 1

    Get Rewards for Paying Your Bill On Time ! Your choice of 4 rewards programs including movie tickets, gift cards, and even FREE electricity when you pay your bill on time starting after your 6th on-time payment.

8.9¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Variable Rate Plan: These plans typically have no contract term or termination fee, but their rates can change from month to month.

Direct Energy Fixed-Rate Plans

Plan Name Months Features/Promotions/Offers Rate (per kWh)
Live Brighter 12 12

    Get Rewards for Paying Your Bill On Time ! Your choice of 4 rewards programs including movie tickets, gift cards, and even FREE electricity when you pay your bill on time starting after your 6th on-time payment.

9.2¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Live Brighter 24 24

    Get Rewards for Paying Your Bill On Time ! Your choice of 4 rewards programs including movie tickets, gift cards, and even FREE electricity when you pay your bill on time starting after your 6th on-time payment.

9.6¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Free Power Saturdays Price Protection 24 24

    Get Rewards for Paying Your Bill On Time ! Your choice of 4 rewards programs including movie tickets, gift cards, and even FREE electricity when you pay your bill on time starting after your 6th on-time payment.

9.5¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Moving Done Easy 12 12

    This plan will help relieve the stress of moving! It includes free quotes from Relocation.com, Do Not Call/Do Not Mail registration, a USPS change of address, a 10% off coupon from Home Depot, and more!

9.2¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Free Power Saturdays Price Protection 12 12

    Get Rewards for Paying Your Bill On Time ! Your choice of 4 rewards programs including movie tickets, gift cards, and even FREE electricity when you pay your bill on time starting after your 6th on-time payment.

10.0¢

Continue »
EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Moving Done Easy 24 24

9.6¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Nest Comfort and Control 24 24

  • New customers receive a Nest Thermostat at no extra charge!/li>
  • Customers can enroll in their choice of reward programs./li>
  • Lock in a low rate for 24 months!

10.3¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Nest Comfort and Control 36 36

10.3¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Veteran & Active Military Plan 12 12

8.3¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Veteran & Active Military Plan 24 24

8.5¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Green Texas 12 12

9.8¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Green Texas 24 24

10.1¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Live Brighter 60 60

10.4¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Direct Your Plan 6

8.2¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Moving Done Easy plus Nest 24

  • Order now to receive a Nest Learning Thermostat!
  • Lock in a low rate for 24 months!

10.3¢

Continue »
EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.

Customer Reviews for Direct Energy

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Direct Energy will rip you off

Angel, Galveston - 2015-08-10 11:23:57

Plans I found out I was placed in a plan that I did not authorized and told them to put me in a better plan than .14 way to high. Was told about Free Saturday Power for 12 months. Requested to be placed in that plan and was told it would take only 3 days to changed. Called back the next day after finding on the DE website that in fact it takes one to two billing cycles to change a plan. CS rep became frustrated, combative and argumentative when I called him out on the discrepancies. CS rep talked over me talk me and said that the person I talked to yesterday was new and didn't know and that training was taking place. So, I asked him if I was placed in the Free Saturday plan or not and he replied that it would have to be investigated what plan I was placed in and what the previous CS rep did. I would not let him off the hook and asked again when would the new plan take place and he placed me hold. Came back to the line to say that "a plan" had taken place but he didn't know which one and that I requested that the plan be back dated as it showed the "plan" (with free Saturdays) had been backed dated to 7/14/15. I told him that was a lie and that I did not request that nor did I have the authority to do that with ANY electric company. He suggested I wait a few days and call back to see what was investigated . I hung up and went to the DE website and found that I was enrolled in a "family and friends plan" at a rate 8.2. I became even more baffled and looked up this plan and found that it is suppose to used for family and friends of employees of DE. They never told me the name of this plan, explained this plan to me nor did I give them permission for this plan even though it appears to less than the Free Saturdays plan. I called again a few days later (8/7/15) to ask again what was the name of the new plan that I was placed in and they placed me hold even after giving my name, phone number, security number, address and they still placed me on hold as usual. CS rep returned told me that my new plan was called "Live Brighter Plan" which totally conflicts with what is on my account manager page, however, he did state that the rate was 8.2. I asked if this plan included free Saturdays and he said NO. I became very angry and told him that I was told that my new plan was suppose to include free Saturday and he said this was the better plan. I then inquired about cancellation and he stated what their policy was of 135.00 dollars, that I had to call the cancellation department and that it would take two months. I told him that was insane. I ended the phone that was taking way to long to do the simplest things with DE. Customer Service is a joke. Placed on hold for the simplest questions like what is my current plan or current rate. Placed on hold for several minutes just for that. CS representatives is rude, give conflicting information from one rep to the other from what the website says (when that is working) talks over you, gives excuses, blames the consumer for their error, gives you the run around, talks over and down to the customer. Also, reps have hung up on me several times mid conversation or pretended they could not hear me. Billing I've notice over the last several months how my bill has soared even though I am decreasing my usage. I've tinted my house windows, dark blinds, unplug, use little lighting and keep my temp at 79-80 degrees in Hot Galveston, Texas. I also noticed the charges were different and new ones added like an increasing charge DE has listed as Centerpoint Delivery Charges which I've never seen before and called to inquire about. I was told that DE is now dividing what they charge and what CenterPoint charges. Even with that explanation I still did not understand how and why my bill was doubling and steadily increasing. I feel totally violated by DE's customer service, deceptive billing, changing my plan without my permission or knowledge, the lack of communication and explanation of anything and what appears to me as total theft by deception which is criminal. These people should no longer be in business and should be in prison. I am going to cancel with this company even though I know that will be a battle and they will block my efforts to so by either not cooperating, adding frivolous charges to my account and just simply not turning off the power so the NEW company can turn it on. I feel bullied and RAPED by Direct Energy!!! This company has the greatest number of complaints in the state of Texas and there are several blogs and website dedicated to warn consumers. There are thousands upon thousands public horror stories from previous DE customers and what they experienced. If these very things were done by individuals or small business they would have been charged, arrested, jailed and have to serve a prison sentence. Went to the Texas Public Utility Commission website to read and learn my rights and how to go about cancellations with Direct Energy .

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Ripoff service

Mark, Houston - 2015-07-06 17:08:23

I switched to direct energy but ended up having to cancel on the third day after signing up they charged me 135.00 even though I called on the third day and they try to tell me Saturday is a federal business day to them because they are open so do not use them they will rip you off in the end.

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Direct isn't any good.

Mike Hurd, Flower Mound, TX - 2015-06-10 17:18:59

They sold me an in-home wiring warranty plan and when I tried to use it nobody at the company seemed to know what it was. I couldn't get any service for the plan I was paying $5.50 a month for. But the major problem with them is they started passing along $50-$70 a month in electric provider fees without letting me know about the change. Couldn't believe it when I looked at the bills. They used to be competitive but now have snuck their rates up without telling any of their customers.

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