Direct Energy

Direct Energy
P: 888-287-4441

Direct Energy is the largest competitive retailer of energy and related services in North America. With operations across Canada, Texas and the north-eastern United States, Direct Energy delivers $8 billion of energy and related services to over five million residential and commercial customers. They operate generation assets, as well as retail electricity services in multiple states across the US.

Direct Energy is a member of Centrica, group of companies provides energy and other services with more than 32 million customer relationships.

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Direct Energy Month-to-Month Plans

Plan Name Months Features/Promotions/Offers Rate (per kWh)
Direct Energy Liberty Advantage Plan 1

9.5¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Variable Rate Plan: These plans typically have no contract term or termination fee, but their rates can change from month to month.

Direct Energy Fixed-Rate Plans

Plan Name Months Features/Promotions/Offers Rate (per kWh)
Price Protection Plan 12 12

    Lock in the same low rate for 12 worry-free months!

9.5¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Price Protection Plan 24 24

    Enjoy a fixed rate with predictability and stability of an energy company with six million customer relationships in North America. This plan now offers customers 3% cash back!

9.6¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Free Power Saturdays Price Protection 24 24

    Sign up for Free Power Saturdays and get a free $100 restaurant.com gift card! Promotion ends April 28th, 2014.

9.9¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Meridian Thermostat 24

  • Lock in your fixed energy rate for 24 months
  • Thermostat control with the Meridian Smartphone App
  • Innovative Honeywell Smart Thermostat technology
  • Professional installation and HVAC inspection

9.8¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Moving Done Easy 12 12

    This plan will help relieve the stress of moving! It includes free quotes from Relocation.com, Do Not Call/Do Not Mail registration, a USPS change of address, a 10% off coupon from Home Depot, and more!

9.8¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Free Power Saturdays Price Protection 12 12

9.9¢

Continue »
EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.

Direct Energy Pre-Paid Electricity Plans

Plan Name Months Features/Promotions/Offers Rate (per kWh)
Direct Energy Power-To-Go 1

    No deposit or credit check. Pay in advance for your electricity

9.6¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Pre-Paid: Customers will have to pay for the electricity they use in advance as they go, as opposed to being billed later.

Customer Reviews for Direct Energy

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They scammed me and beat me down

Morgan, Tomball - 2014-10-16 17:44:27

I signed on for balanced billing last year paid 225$ a month. Labor Day weekend I received a disconnect notice for 1498$!! I was so upset. I called right away....my balanced billing was canceled with no notice or explanation. I was treated like a criminal because I didn't have 1500$ laying around to pay them. I was hung up on 3 times on the phone having to start from scratch each time. I finally got a guy who would set me up with a payment plan. 555$ due September 8th with first payment due of 88$ due to coincide with my current charges. Paid 600$ September 8th and 520$ October 10th (bill due date) received disconnect notice. Started calling and being hung up on again. They acknowledge my payment arrangement was set up incorrectly and did not coincide with my bill as stated and said my payment plan was broken because it was due the 8th. I requested my payment plan be reinstated to which they replied they can not because ivy payment plan was broken.....finally they agreed to a new plan but I would have to pay 245$ right away. Again I'm offered charity because after paying them a mortgage payment I do not have 245$ today. If this single mother has a heart attack and dies in her sleep tonight someone please sue the hell out of these scammers on my behalf!

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Great customer service experience

Julie, Sugar Land - 2014-10-16 12:14:02

I had a problem with my bill and had to call Direct Energy the other day. The rep was extremely helpful and resolved the issue without any push back. A pleasant experience for an industry that is definitely not known for their customer service.

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Very Disapointed

Lock Stock & Barrel, Decatur - 2014-09-30 07:43:27

I took over managing a business that used Direct Energy, We would typically receive the bill less than a week before it was due which was annoying but something we can all work around but can be a little hard to juggle at times. My issue came when our contract was ready to be renewed, They gave me there rate and it wasn't completive so we decided to switch to another provider. My mistake was telling the sales rep who I had been talking to for about a week while looking at options that I wasn't interested and wanted to cancel, the sales rep did not inform me that in order to cancel I must talk to customer service that nothing I said to the sales rep mattered for cancelation. Now I'm getting billed at twice the standard rate. I believe that this system is manipulative and is designed to take advantage of customers who are looking to cancel. I admit I didn't follow the correct procedure according to our contract that was signed long before I started, but anyone in the business should have been able to inform me that when I said I needed to cancel which department I needed to talk with.

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