Direct Energy

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Direct Energy
P: 888-287-4441

Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.

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Direct Energy

Bright Choice
 
Plan Details
1 Months Fixed
Cancellation Fee: $0.00

Get Rewards for Paying Your Bill On Time ! Your choice of 4 rewards programs including movie tickets, gift cards, and even FREE electricity when you pay your bill on time starting after your 6th on-time payment.

9.8 ¢
price / kwH
@2,000 kWh
Sign Up Now

or call 888-287-4441

Free Power 100
 
Plan Details
12 Months Fixed
Cancellation Fee: $135

  • FREE $100 VISA GIFT CARD!
  • FREE electricity every weekend from 6pm Friday to 11:59pm Sunday
  • Over 100 free days of electricity a year
  • $100 Visa gift card for signing up
  • 9.2 ¢
    price / kwH
    @2,000 kWh
    Sign Up Now

    or call 888-287-4441

    Free Power Saturdays Price Protection 24
     
    Plan Details
    24 Months Fixed
    Cancellation Fee: $135

    Get Rewards for Paying Your Bill On Time ! Your choice of 4 rewards programs including movie tickets, gift cards, and even FREE electricity when you pay your bill on time starting after your 6th on-time payment.

    9.7 ¢
    price / kwH
    @2,000 kWh
    Sign Up Now

    or call 888-287-4441

    Green Texas 12
     
    Plan Details
    12 Months Fixed
    Cancellation Fee: $135

    Renewable energy and rate stability for 1 whole year? You’re welcome!

  • Get rewards with Plenti
  • Receive personalized energy insights in your Online Account Manager
  • Enjoy convenience with Paperless Billing and Auto Pay
  • 9.7 ¢
    price / kwH
    @2,000 kWh
    Sign Up Now

    or call 888-287-4441

    Green Texas 24
     
    Plan Details
    24 Months Fixed
    Cancellation Fee: $135

    9.8 ¢
    price / kwH
    @2,000 kWh
    Sign Up Now

    or call 888-287-4441

    Live Brighter 12
     
    Plan Details
    12 Months Fixed
    Cancellation Fee: $135

    Take charge of your energy costs with 12 months of fixed-rate electricity.

  • Get rewards with Plenti
  • Receive personalized energy insights in your Online Account Manager
  • Enjoy convenience with Paperless Billing and Auto Pay
  • 9.1 ¢
    price / kwH
    @2,000 kWh
    Sign Up Now

    or call 888-287-4441

    Live Brighter 24
     
    Plan Details
    24 Months Fixed
    Cancellation Fee: $135

    Get Rewards for Paying Your Bill On Time ! Your choice of 4 rewards programs including movie tickets, gift cards, and even FREE electricity when you pay your bill on time starting after your 6th on-time payment.

    9.5 ¢
    price / kwH
    @2,000 kWh
    Sign Up Now

    or call 888-287-4441

    Live Brighter 60
     
    Plan Details
    60 Months Fixed
    Cancellation Fee: $135

    10.4 ¢
    price / kwH
    @2,000 kWh
    Sign Up Now

    or call 888-287-4441

    Live Brighter Weekends 24
     
    Plan Details
    24 Months Fixed
    Cancellation Fee: $135

    9.2 ¢
    price / kwH
    @2,000 kWh
    Sign Up Now

    or call 888-287-4441

    Moving Done Easy 12
     
    Plan Details
    12 Months Fixed
    Cancellation Fee: $135

    This plan will help relieve the stress of moving! It includes free quotes from Relocation.com, Do Not Call/Do Not Mail registration, a USPS change of address, a 10% off coupon from Home Depot, and more!

    9.3 ¢
    price / kwH
    @2,000 kWh
    Sign Up Now

    or call 888-287-4441

    Moving Done Easy 24
     
    Plan Details
    24 Months Fixed
    Cancellation Fee: $135

    9.5 ¢
    price / kwH
    @2,000 kWh
    Sign Up Now

    or call 888-287-4441

    Moving Done Easy plus Nest
     
    Plan Details
    24 Months Fixed
    Cancellation Fee: $295

  • Order now to receive a Nest Learning Thermostat!
  • Lock in a low rate for 24 months!
  • 10.1 ¢
    price / kwH
    @2,000 kWh
    Sign Up Now

    or call 888-287-4441

    Nest Comfort and Control 24
     
    Plan Details
    24 Months Fixed
    Cancellation Fee: $295

    Receive a Nest Learning Thermostat (a $249 value) at no cost to you and a 2-year fixed rate

  • Get rewards with Plenti, a rewards program that lets you earn points at one place, and use them another with a single card.
  • Receive personalized energy insights in your Online Account Manager with Direct Your Plan
  • Enjoy convenience with Paperless Billing and Auto Pay
  • Join our social media communities, including the largest Facebook and Twitter communities in the retail energy space
  • 10.1 ¢
    price / kwH
    @2,000 kWh
    Sign Up Now

    or call 888-287-4441

    Nest Comfort and Control 36
     
    Plan Details
    36 Months Fixed
    Cancellation Fee: $295

    Receive a Nest Learning Thermostat (a $249 value) at no cost to you and a 3-year fixed rate.

  • Get rewards with Plenti
  • Receive personalized energy insights in your Online Account Manager
  • Enjoy convenience with Paperless Billing and Auto Pay
  • 10.4 ¢
    price / kwH
    @2,000 kWh
    Sign Up Now

    or call 888-287-4441

    Veteran & Active Military Plan 12
     
    Plan Details
    12 Months Fixed
    Cancellation Fee: $135

    8.7 ¢
    price / kwH
    @2,000 kWh
    Sign Up Now

    or call 888-287-4441

    Veteran & Active Military Plan 24
     
    Plan Details
    24 Months Fixed
    Cancellation Fee: $135

    8.9 ¢
    price / kwH
    @2,000 kWh
    Sign Up Now

    or call 888-287-4441

    Customer Reviews for Direct Energy

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    Switched without permission

    Janna Lindhorst, Houston 77040 - 2016-07-20 02:46:18

    I was called on a Saturday morning about changing my electric provider. I told the young man that I thought I was on a contract with TXU and would not have access to the information to confirm until Monday. He insisted that I give him all my information so he could get everything set for me to agree on Monday to switching. He even told me that Direct Energy would cover any cancellation fees from TXU. We discussed several times in the course of the conversation that I was not agreeing to this change today. Monday morning I got an email thanking me for switching to Direct Energy. I got on the phone and started telling my story. I was told my service would be transferred back to TXU. I filed a complaint against the sales rep and was told I would not be charged for any changes. I have everything straight with TXU, but I am still getting a bill from Direct Energy. I did convince them to stop calling me (5 times one day) and that I didn't owe them anything. I thought it was over and today there is a bill in the mailbox! If you are thinking about changing over, I hope you read these reviews and save yourself some grief.


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    Direct Energy scammed me to sign up

    Jose Martinez, Dallas - 2016-02-02 18:16:54

    I was offered a $400 gift if I signed up. I switched and then was informed that I would have to be with them for 6 months before I get the gift card. I waited the 6 months and I received an email to a link to receive my gift card only to find out that it didnt work. Plus I was only eligible to receive $200 not the full $400. I would have to wait another 6 months to collect the rest. They wasted a lot of my time and I never received the gift card. Then when I switched they charged me a $300 Early cancellation fee. They are a bunch of crooks. Do not sign up with this company. You have been warned.


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    Still haven't received my refund!

    Vanessa, Ft.Worth - 2016-01-28 12:33:28

    I had prepaid service through Direct Energy. I transferred my service with. 52.76 balance left on my account. I was sent a text message from this company advising I would have a refund of my balance minus 2.50 within 4-6 weeks. I called and was advised that it could not be put back on my card, refunds had to be mailed. After 6 weeks I still had not received my refund. I called and spoke with a customer service agent and 2 supervisors. Still got no where. I am now currently speaking with office of the president with Direct Energy. I was advised that a refund was put on my card on January 19,2016. #1 this lets me know that I was lied to from the beginning that they couldn't do refunds on my card, #2 I still have NOT received my refund on my card. I was told to allow 3-5 business days. Today is the 7th business day and still no refund. I've contacted my financial institution twice to ensure its not a error on their end. It's been confirmed that no deposit has been made from Direct Energy. That as soon as they receive the funds it will be deposited in my account. So I'm telling Office of President agent that I have been dealing with this information and yet nothing has been done. I still don't have my refund of my money. This company has showed no empathy at all and seems to have no answer as to why it's been 8 weeks and I still don't have my refund. I would NEVER do business with this company or refer them to anyone. I'm really thinking of pursuing an attorney.


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