Direct Energy

Direct Energy
P: 888-287-4441

Direct Energy is the largest competitive retailer of energy and related services in North America. With operations across Canada, Texas and the north-eastern United States, Direct Energy delivers $8 billion of energy and related services to over five million residential and commercial customers. They operate generation assets, as well as retail electricity services in multiple states across the US.

Direct Energy is a member of Centrica, group of companies provides energy and other services with more than 32 million customer relationships.

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Direct Energy Month-to-Month Plans

Plan Name Months Features/Promotions/Offers Rate (per kWh)
Direct Energy Liberty Advantage Plan 1

9.5¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Variable Rate Plan: These plans typically have no contract term or termination fee, but their rates can change from month to month.

Direct Energy Fixed-Rate Plans

Plan Name Months Features/Promotions/Offers Rate (per kWh)
Price Protection Plan 12 12

    Lock in the same low rate for 12 worry-free months!

9.6¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Price Protection Plan 24 24

    Enjoy a fixed rate with predictability and stability of an energy company with six million customer relationships in North America. This plan now offers customers 3% cash back!

9.7¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Price Protection E-Plan 12 12

    Receive E-Bills and E-Correspondence for discount of 0.5 cents per kWh. No enrollment fee and multiple payment options. And now the E-Plan 12 offers customers 3% Cash Back!

10.1¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Free Power Saturdays E-Plan 12 12

    Sign up for Free Power Saturdays and get a free $100 restaurant.com gift card! Promotion ends April 28th, 2014.

10.1¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Free Power Saturdays Price Protection 24 24

    Sign up for Free Power Saturdays and get a free $100 restaurant.com gift card! Promotion ends April 28th, 2014.

9.7¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Meridian Thermostat 24

  • Lock in your fixed energy rate for 24 months
  • Thermostat control with the Meridian Smartphone App
  • Innovative Honeywell Smart Thermostat technology
  • Professional installation and HVAC inspection

10.3¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Moving Done Easy 12 12

    This plan will help relieve the stress of moving! It includes free quotes from Relocation.com, Do Not Call/Do Not Mail registration, a USPS change of address, a 10% off coupon from Home Depot, and more!

9.8¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.

Direct Energy Pre-Paid Electricity Plans

Plan Name Months Features/Promotions/Offers Rate (per kWh)
Direct Energy Power-To-Go 1

    No deposit or credit check. Pay in advance for your electricity

9.8¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Pre-Paid: Customers will have to pay for the electricity they use in advance as they go, as opposed to being billed later.

Customer Reviews for Direct Energy

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Horrible billing policies

Ron Barnett, Waco, TX - 2014-09-10 21:04:22

Month after month we have seen bills not show up until 3-5 days before the due date. If you pay the bill as soon as it is received, you are still likely to receive a charge for being past due as they do not credit the payment to your site until several days after you make the payment (even if you make the payment on their web site or using their phone service. We have received cut-off notice emails three days after a phoned in or online payment was made! I am convinced that they are holding off on mailing invoices and then holding on time payments to post after the due date in order to charge their past due fee to as many clients as possible. This is a fraudulent business practice and should be investigated. As for me, fortunately I have a choice in who my electric provider is and it will no longer be Direct Energy!

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leaving Direct Energy

Debbie W., Houston - 2014-09-08 10:24:44

After nearly two years of Direct Energy, I changed to a new provider, last week. My bill had gone up substantially over this time, last year. That gave me the incentive to go ahead and move my service. I have regretted being with Direct Energy from the first month. PROBLEM: they start calling immediately (well before the due date) with "subtle" phone messages of "an important matter, regarding your electric service". This gives the illusion that they are about to cut your service off. The number I gave them, is my business line (my mistake). But, I cannot have "collection calls" (especially unwarrented ones) on my business line. Also, I had signed up for Direct Energy for my (deceased) parent's house, at the same time I signed up for my service. Since then, the house has been transferred from the estate to one of my siblings.. We tried to move the service on that residence, into the (new) owner's name and were told the rates were contingent upon the bill being combined with my residence and that if we separated the statements (one bill going to each owner) that our rates would go up. I have been paying the bill on my parent's (former) house and recouping the money from my sibling. What I found most interesting was that each residence was billed at a different Kw rate even though I signed them up at the same time. And, I thought, at the same rate.. I could not see how mailing (or e-mailing) the two statements to two separate owners would justify a rate change.. BIG, BIG, BIG headaches. Not worth the "saving" to deal with these yahoos.

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STAY AWAY!!!!! 4years out and still no $20 bill credit!!

Jerry Hensley, Fort Worth - 2014-08-30 10:44:33

Originally started and was supposed to get a 20$ card, but due to their error I did not receive it. Called more than once to resolve this, got nothing in return till finally they told me that I would be getting a 20$ bill credit....... 4 years later NADA, NOTHING, ZIP. Not to mention the horrible price hike they hit me with. If you're late 1 day the harassment begins. When I harass them about my $20 no one can answer F THIS IM OUT!!!

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