Direct Energy

Direct Energy
P: 888-287-4441

Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.

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Direct Energy Month-to-Month Plans

Plan Name Months Features/Promotions/Offers Rate (per kWh)
Bright Choice 1

    Get Rewards for Paying Your Bill On Time ! Your choice of 4 rewards programs including movie tickets, gift cards, and even FREE electricity when you pay your bill on time starting after your 6th on-time payment.

8.1¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Variable Rate Plan: These plans typically have no contract term or termination fee, but their rates can change from month to month.

Direct Energy Fixed-Rate Plans

Plan Name Months Features/Promotions/Offers Rate (per kWh)
Live Brighter 12 12

    Take charge of your energy costs with 12 months of fixed-rate electricity.

  • Get rewards with Plenti
  • Receive personalized energy insights in your Online Account Manager
  • Enjoy convenience with Paperless Billing and Auto Pay

9.4¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Live Brighter 24 24

    Get Rewards for Paying Your Bill On Time ! Your choice of 4 rewards programs including movie tickets, gift cards, and even FREE electricity when you pay your bill on time starting after your 6th on-time payment.

9.5¢

Continue »
EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Free Power Saturdays Price Protection 24 24

    Get Rewards for Paying Your Bill On Time ! Your choice of 4 rewards programs including movie tickets, gift cards, and even FREE electricity when you pay your bill on time starting after your 6th on-time payment.

9.9¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Moving Done Easy 12 12

    This plan will help relieve the stress of moving! It includes free quotes from Relocation.com, Do Not Call/Do Not Mail registration, a USPS change of address, a 10% off coupon from Home Depot, and more!

9.4¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Free Power Saturdays Price Protection 12 12

    Get Rewards for Paying Your Bill On Time ! Your choice of 4 rewards programs including movie tickets, gift cards, and even FREE electricity when you pay your bill on time starting after your 6th on-time payment.

9.8¢

Continue »
EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Moving Done Easy 24 24

9.5¢

Continue »
EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Nest Comfort and Control 24 24

    Receive a Nest Learning Thermostat (a $249 value) at no cost to you and a 2-year fixed rate

  • Get rewards with Plenti, a rewards program that lets you earn points at one place, and use them another with a single card.
  • Receive personalized energy insights in your Online Account Manager with Direct Your Plan
  • Enjoy convenience with Paperless Billing and Auto Pay
  • Join our social media communities, including the largest Facebook and Twitter communities in the retail energy space

10.1¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Nest Comfort and Control 36 36

    Receive a Nest Learning Thermostat (a $249 value) at no cost to you and a 3-year fixed rate.

  • Get rewards with Plenti
  • Receive personalized energy insights in your Online Account Manager
  • Enjoy convenience with Paperless Billing and Auto Pay

10.5¢

Continue »
EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Veteran & Active Military Plan 12 12

8.8¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Veteran & Active Military Plan 24 24

8.9¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Green Texas 12 12

    Renewable energy and rate stability for 1 whole year? You’re welcome!

  • Get rewards with Plenti
  • Receive personalized energy insights in your Online Account Manager
  • Enjoy convenience with Paperless Billing and Auto Pay

9.9¢

Continue »
EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Green Texas 24 24

9.9¢

Continue »
EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Live Brighter 60 60

10.4¢

Continue »
EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Direct Your Plan 3

    Create a custom electricity plan tailor-made for your Texas home by choosing only the products and perks that are right for you, including:

  • Plan Type, Contract Term Length, and Energy Type
  • A Nest Learning Thermostat and Plenti Rewards
  • Billing Options, Home Services Protection Plans, and an Energy Audit

8.0¢

Continue »
EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Moving Done Easy plus Nest 24

  • Order now to receive a Nest Learning Thermostat!
  • Lock in a low rate for 24 months!

10.1¢

Continue »
EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.

Customer Reviews for Direct Energy

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Still haven't received my refund!

Vanessa, Ft.Worth - 2016-01-28 12:33:28

I had prepaid service through Direct Energy. I transferred my service with. 52.76 balance left on my account. I was sent a text message from this company advising I would have a refund of my balance minus 2.50 within 4-6 weeks. I called and was advised that it could not be put back on my card, refunds had to be mailed. After 6 weeks I still had not received my refund. I called and spoke with a customer service agent and 2 supervisors. Still got no where. I am now currently speaking with office of the president with Direct Energy. I was advised that a refund was put on my card on January 19,2016. #1 this lets me know that I was lied to from the beginning that they couldn't do refunds on my card, #2 I still have NOT received my refund on my card. I was told to allow 3-5 business days. Today is the 7th business day and still no refund. I've contacted my financial institution twice to ensure its not a error on their end. It's been confirmed that no deposit has been made from Direct Energy. That as soon as they receive the funds it will be deposited in my account. So I'm telling Office of President agent that I have been dealing with this information and yet nothing has been done. I still don't have my refund of my money. This company has showed no empathy at all and seems to have no answer as to why it's been 8 weeks and I still don't have my refund. I would NEVER do business with this company or refer them to anyone. I'm really thinking of pursuing an attorney.

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Paid but power was still cut off

Eric, Mesquite - 2016-01-22 16:27:10

I paid my bill at 6:15AM in the morning. Between 8:00AM and 12:20PM the same day my power was cut off. I don't understand why. At least they cut it back on before I got home. Service really sucks.... Choose another company, I am going to transfer my service today

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TERRIBLE COMPANY!!!

Natalie P, Odessa - 2015-12-01 09:47:17

After using this company for over 9 years today i have been let down and will no longer recommend this company to anyone! They do not believe in customer service but more upholding a company policy instead. Personally i dont want to give a company my money when they could care less about helping meet my customer needs. They disconnected my services this morning ( never have i had my services disconnected) over $40 that i was unaware that i didnt pay because their online services didnt notify me of a disconnection or the actual balance that was owed. i know they have always had issues with there services weither it was mail or online because nothing ever match up or was correct. i always ended up over paying through the mail and now apparently under paying online. I spoke with the supervisor who only remaind quet and only preached what was obviously something she had been trained to say which was that is what the company policy states. Oh and to add to the fun they added a $29 reconnect fee. well i will be looking for a new company today and i will contine to give bad reviews for this company where ever i go!

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