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  • Gexa customers in can select from one of their 100% environmentally-friendly green energy plans.
  • Gexa Energy also offers their customers in the chance to stabilize their monthly bills with their Budging Billing program.
  • Gexa Energy gives customers in the chance to earn unlimited airline miles each month. New customers get a miles bonus when they sign up and can earn up to two miles for each dollar they spend on their electric bill each month.
  • electricity customers with Gexa Energy can use their online account to pay their bills or set up an auto-draft.

Gexa Energy offers a wide range of different plans to cater to a shopper's individual preferences. They have electricity plans with different contract terms, 100% renewable green energy plans, and month to month plans for customers who don't want to sign a contract. Select from any of the electricity plans below:

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Customer Reviews for Gexa Energy

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No Disconnection Notice

Peter Bell, Houston - 2014-09-24 04:20:08

My services was terminated for one late payment without notice. They either failed to get my check or failed to post it. I received no notice from them, despite the fact that Gexa has my email and phone number. Completely unable to contact customer "service" for over 2 hours. This company had no clue what good customer service is. You are just another deadbeat schlub to them. I am going to pay my termination fee and move on to another company. HEY PUC! Read these comments and do something to hold them accoutable to customers! Change your rules to require companies to give two (2) forms of termination notices. Look at the new Texas Railroad Commission rules for termination of customers for natural gas.

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DISCONNECTION NOTICE??

Not Happy, Houston - 2014-09-23 04:46:23

After reading all the horrendous reviews about customer service for Gexa, I can only add another log to the fire. They disconnected me without notice. I mailed a check for my regular bill, but they failed to post it. I recieved the next month's bill showing a delinquent amount, but I figured the check for ththe prior monthy had crossed in the mail. Apparently that's not enough! Before the next billing cycle was over, the little man with the locks came and shut the power off. Not notice whatsoever. Customer Service is utterly non-existent. Voicemail Hell, with no ability whatsoever to talk to a live person to get power restored. After reading all the reviews, I think it's time to take these bastards to the woodshed and kick their butts out of Texas. Consumers should not have to put up with this. Those reviewers who rate this company highly are in La-la Land. Your turn in the barrel is coming, trust me.

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Terrible.

Brad, Pearland - 2014-09-19 08:09:35

I signed up for Gexa energy using one of their extremely low introductory rates off of powertochoose.org. I never received any paper correspondence at all. Never got a bill or even a welcome packet. I went online and signed up for the online account and I did get an email welcoming me to the online account. I was never notified of a bill being ready or due. I had to go online and pay the bill when I thought it was getting close. I checked this month and my rate had tripled. My normally ~$200 bill was closer to $500. I called in to see what the deal was, and was told that they have been sending my bill to the house and I should have checked the bill for the contract expiration date. When I told them I have not received anything from them in the mail at all, the customer service rep told me (without any investigation) that I need to talk to the post office because he was certain they sent them. I guess the post office was selectively removing only the gexa energy correspondence since I get all of my other bills. When I asked to renew and if the rate can be back dated, the rate they gave me was several cents higher than regular rates of most of the other companies. So don't be persuaded by the lower introductory rates, they will silently let your contract expire with no communication what so ever. Their normal rates are considerably higher than most companies which I assume is how they can afford to offer the lowest intro rates. It is also their policy not to back date the renewal. So they lure you in with low rates only to take advantage of you later. My Advice: DO NOT USE GEXA. They do not take care of their existing customers in fact it's my opinion that they are actively trying to take advantage of their customers.

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OUTRAGEOUS CHARGE WHEN YOU CLOSE ACCOUNT

PG, Cypress - 2014-09-08 13:28:20

Service was okay while with them on a month to month no contract. When we tried to renew in a plan, wouldn't give us a good rate. They care more about getting new customers with a great rate than keeping existing customers. We went with another company. Now they are trying to bill us an amount equal to 2 x our normal bill. Guess this is how they get their revenge. BEWARE, make sure you are not on a month to month and balanced billing because they LIE about what you owe when you cancel but WILL NOT give you a good rate even when you are an excellent pay before the due date customer EVERY MONTH.

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Good Experience - twice

Jim G, Houston - 2014-08-28 05:40:20

I don't typically write these things, but since I feel more people will take the time to slam a company online, I thought I would give a thumbs up. When shopping for power in Houston, I always use powertochoose,org and for the second time in the past 5 years or so, Gexa came up as the most competitive supplier. The sign up process was flawless, and when I had a question about my first bill, customer service was there to answer my question and clear the confusion. Read the Facts Label and you will find their fees to be very competitive.

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