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Shop for Gexa Energy in , | Texas Electricity Ratings

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  • electricity customers with Gexa Energy can use their online account to pay their bills or set up an auto-draft.
  • Gexa customers in can select from one of their 100% environmentally-friendly green energy plans.
  • Gexa Energy gives customers in the chance to earn unlimited airline miles each month. New customers get a miles bonus when they sign up and can earn up to two miles for each dollar they spend on their electric bill each month.
  • Gexa Energy also offers their customers in the chance to stabilize their monthly bills with their Budging Billing program.

Gexa Energy offers a wide range of different plans to cater to a shopper's individual preferences. They have electricity plans with different contract terms, 100% renewable green energy plans, and month to month plans for customers who don't want to sign a contract. Select from any of the electricity plans below:

This company is not offering any plans in your area.

Customer Reviews for Gexa Energy

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BEWARE!!! DOUBLE MONTHLY BILL SEVERAL TIMES THROUGHOUT THE YEAR

NAY, DALLAS - 2014-06-17 12:21:52

Been with them for several years because of contract. EVERYONE told me that they will rip me off and send me a few bills in the same month and then say you didn't pay! I paid one bill of almost $400 then turned around and got another bill 8 days later for $300 so I cancelled paid in full my FINAL bill then I got ANOTHER final bill again. THIS IS THE WORST ELECTRIC COMPANY EVER!!!!! THEY WLL RIP YOU OFF AND TRY TO TAKE ALL YOUR MONEY.

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Been with Gexa for Six Years with NO PROBLEMS - Promo Code 484371

D Mixon, League City, TX - 2014-06-10 12:54:00

Every company will have complaints. Some customers don't read the fine print of contracts, so they get caught unaware when something unexpected comes along. The key to a good customer experience is to be your own best advocate and read everything. Sometimes terms are only mentioned once. If you don't understand something, ask the company and ask someone you trust who knows what's what. We use balance billing. That means we pay the same each month. I have had decreases. I have had increases. But at least I have a set amount to fit into my budget. I know what to expect. That comes from a good relationship with the company...meaning I pay my bills on time (about a week prior to the due date). If you do the same, you will reap the benefit. For full disclosure, all the promo codes you see on these review sites are ones provided specifically for each customer after they have signed up. It is a referral code. It helps me, the customer. It helps you, the future customer. I hope you will accept my honesty about it and use it.

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Poor Customer Service

Joe Menton, Arlington, Texas - 2014-06-06 17:09:43

They give you a great introduction rate and when the term is over they want to double the rate. When I called they said there was nothing that they could do that it was the going renewal rate. Then I got a long speech on how their co. is one of the top fortune 500 co. and that they give a lot of better service than the other electric co. out there. All the while the guy wouldn't shut up long enough for me to even say anything. BEWARE! In three months, I had to set up automatic payments twice and it still didn't work, but going online I could pay the bill with the that card and it was in their system. Each time that you visit their web site I had to refresh several times. They don't have good customer service, they have aggravating service.

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Does Not Value There Customers

C Perez, Corpus Christi - 2014-06-02 11:01:40

First let me say, it took almost 1 hr. to get in touch with someone at the Custormer Services number listed. Signed on with Gexa inorder to save money. Although, I adjusted my start date for the 1st of the Month, so that bills were due by the 15th, they said it didn't matter. Was charged have a months bill on my first invoice due to AEP's billing cycle. Bill was then due by the 5th of each month. Customer service would not change the due date or cancel the contract so that I could find another provider. The only offer Rose at customer service offered was to input a cancellation date that would leave me without electrical service and would still charge me a cancellation fee.

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Worst Experience with Gexa

Michael, Houston,TX - 2014-05-28 14:38:29

I came to know about Gexa through internet. I had really bad experience with this company.They are irresponsible people I have ever seen.If you called to customer service, they will keep you on hold for long time and will come back to us with stupid answers. I am really frustrated with this company and I dont personally recommend this company.

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Great service and website, but expensive on renewal

Ky, Houston - 2014-03-25 10:47:09

Always had great customer service with Gexa. They answered the phone in a reasonable amount of time when I called and were generally friendly. The website was also very easy to navigate. I just had a hard time finding a plan that was competitive after my intial contract ran out. Would love to have stayed with them.

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Best electric company yet!

Lisa, Tomball, TX - 2014-03-21 09:46:08

I switched to Gexa last October and have never had an issue with them. I admit I have never had to call them so I can't really rate their customer service. They email me when my bill is ready to be viewed each month and I have no issues using the online bill pay service. Their rate was exceptionally low during my contract period. I only wish their rates were more competitive now so I could stay with them (I switch every 6 months). Highly recommend these guys!

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GEXA Sux!!

Anthony, Houston - 2014-03-20 17:06:47

I would not recommend them. Tried them for a year and after that they try to screw you. Actually, I could have done better with several other companies for that 1 year than I did with GEXA. Stay away from them. Too many other choices.

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What a RIPOFF

Paul, Saginaw, TX - 2014-02-04 15:52:20

Went with Gexa to try and save some money. Went with their average billing which increased every 2 months?!?!? When I called they told me I wasn't under contract and could leave. I finally did and they hit me with a $700 bill when I disputed the bill with the Texas PUC they turned me over to collections.

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Ten years down the drain, oviously dont want me as a customer...

Chris , Cypress - 2014-01-28 17:34:36

I have been with Gexa for ten years now. It was always great. I have turned lots of friends and family on to them over the years. This is the first year they did not offer anything for existing customers. no retention department. The lady was actually rude to the point of fine go some where else. I think it is more disappointing that they would do this to loyal customers.

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Need to Value Current Customers

Susie, Texas - 2014-01-17 11:17:33

I liked Gexa and would have stayed with them except their rates went up at the end of my contract. I called to see if they had a special rate for old customers and they did not. Two days after I signed up with another company a representative from Gexa called with a better rate. I had already signed up with another company. Gexa needs to value their current customers with lower competitive rates.

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Not Competitive and Poor Customer Service

Renee, Houston - 2013-11-15 19:38:13

Rates are not competitive in the current market but I've been with Gexa for over 3 years and didn't want to hassle with a change. Called Customer Service to find out if there were any better rate options than were shown online. Rep seemed clueless and couldn't answer basic questions. I asked about the tiered pricing and minimum usage charge since my usage is frequently under 1000kWh and it seemed to confuse her more. She said all rates are based on minimum usage of 2000 kWh per month. Hoping to find someone who could answer questions on pricing, I called back a second time and spoke to a different Rep. She again said rates require minimum 2000kWh. Either their customer service reps have no understanding of the services and pricing or Gexa is focusing on commercial accounts and letting residential move on to another provider. I made the change to a provider whose reps could answer my basic questions about rates.

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Didn't see this one coming

Dave, Pasadena - 2013-10-24 13:51:54

Gexa Energy began sending emails to renew my electric service 3 months before it expired. When I inquired about new rates, the new rate was signficantly higher. It seemed they no longer wanted my bussiness. I made the mistake of finding a new provider a few weeks before my contract had expired and had to pay a penality. I then recieved a number of final bills in rapid session that had over-laping charges that I attempted to adjust. When all was said and done, I still owed $ 61 and was referred to a collection agency instead of receiving a final bill. So much for customer loyality and paying my bills on time. Their new bussiness model seems to be overcharging old customers and hoping they can charge fees. Watch out for these guys.

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like a bad break up

kelley, humble, tx - 2013-09-03 08:42:02

When gexa and I first met, everything was magical... Low rates, great service, efficient web tools... When it came time to move, at the end of our full year service plan, we planned to bring gexa with us, but wanted gexa to match other low service rates in our area. Gexa could not compete. After we decided to terminate service with gexa, they jacked up our last bill (charging us the same amount as a full month for just 10 days of service,) cut us off from online service, charged us late fees during the time that they instructed us to wait for our final bill and further, refused to reread the kWh usage of the 10 days and then explained that payment extensions are only provided to current customers. It was obvious that gexa was a little bitter! Stay away from this service if you ever plan on moving! Now, time to figure out how to come up with $222 before gexa sends me to collections

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Lost me as customer!

Sam Courtney, Carrollton - 2013-08-12 15:28:42

Good for new customers but not for loyal ones who have been around a while. Just got renewal after 2 yr contract - from 9.1 to 10.6 - poor business decision just to raise revenue but lose customers. Went to Bounce and hope I am right to choose them - got 8.9 rate with Terrific 12 plan - going paperless to go from 9.1 to 8.9 and got Visa gift card for $25. Sad to leave Gexa since I've been with them for so long, at least 4 years, but raising my rate that high is not right.

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Stay Away!

Cynthia, Irving - 2013-08-12 13:49:35

They messed up and charged me double for a bill that I had already paid 8 month earlier.

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Ok but they do not want loyal customers

Eric Michel, Grapevine - 2013-07-10 22:48:21

I have been with Gexa for the past year and have no complaints, until it came time to renew my rate plan. I currently pay 7.8 cents per kWh, when I went to check the "great renewal rates" they are quoting me 10.4 cents per kWh! However, go to powertochoose.org and they are offering 8.2 cents per kWh for12 months! So I called up Gexa to see what the deal was and they tell me that rate was only for new customers, the best rate they could offer me (a good existing customer) was 9.9 cents per kWh! Oh and did I want to accept that rate and sign up for 12 months now? I litterally laughed at that. This is not new, and not just GEXA, in fact I end up switching electric companies every year just to get a decent rate. Personally I have been switching back and forth each year between GEXA and AMIGO for this very reason. When switching electric companies is one of the easiest things you can do, I just think it is ridiculous that these companies try to blatently screw their existing good customers. I suppose there is a percentage of customers who will not shop around but really? So as a good reliable customer we are going to reward you by increasing your rate by over 20%, but some clown we don't even know will get the substantially lower rate. Get with it guys if anything, proven loyal customers should get even better rates. So until they figure this out, customers are going to be easy come, easy go.

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no reason to stay

current customer, fort worth, texas - 2013-07-10 07:15:55

Have been with Gexa for years but the last increase in rates seems unreasonable. As with so many companies the new customer rates are great but it seems the longer you're with them the higher your rates and just give me the best price don't make me search for promotion codes. Looking for someone else.

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Rate Increase

Lisa , Dallas - 2013-07-09 14:07:51

I have been with Gexa for several years and have been extremely pleased with the rates and service until today. I called regarding a new contract and was told my rate would be increase by $.03. When I advised the rep this was higher than what was shown on the internet, I was told those rates were for new customers. Yet another company who does not appreciate loyalty. Off to find another electric company.

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Gexa was great to me

S Morrow, Baytown, Tx - 2013-07-04 08:06:26

I joined Gexa last year around this time for their new customer promo of 9.1 cents inclusive of TDU and $4.95 base charge. I loved Gexa. Not a single problem with billing or bill paying. I pay online via Discover card. The only problem I have had was that I had to switch after the promo 12 month contract was over. Their rates jumped .02 and I was getting better promo offers from other companies. After I switched, Gexa cut off my ability to pay my last bill online so I had to mail a check. I was worried about this but after 7 business days, I saw the payment credited since they still allowed me to view my bill online. Customer service is polite and up front about everything. No silly cash back gimmicks, just a low rate. I wish so much that I could have stayed with Gexa since it is so well run but their renewal plans were all too high. I went with Cirro this time for 12 month 9.6 rate. Not as good as I had with Gexa but the best my research could find.

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Goodbye Gexa!

SHR, Houston - 2013-06-17 11:45:48

I've been with Gexa for years and never had any issues...until now. I called to renew my plan and they priced me at 11.6! That is absolutely ridiculous. The representative on the phone was flat out rude and could have cared less. I would think you would want to retain your current customers but I guess not! I WILL be switching to another provider by the end of this month.

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Beware of end of contract "promotions"

Allen Aleshire, Harlingen - 2013-06-15 13:22:45

My first few years with Gexa was great. At the end of my contract, I started getting emails about how smart I would be to go with a new plan before my old one expired. Each of the links took me to sites that had higher rates than what you could get by going through the Gexa web site. After looking into other companies online, I found that Gexa rates were more than most and most of the advertising was for new users only. I spent weeks trying to get in touch with customer service. I ended up waiting for hours. Horrible service trying to renew. Horrible rates for renewal. Decided to switch.

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Disappointed

James Hartsough, Frisco - 2013-06-12 13:00:13

Customer service did not contact me about an autopay that didn't go through. But charged me for the following month as if nothing happened. One year later a collection agency posts info and drops my credit score by 77 points over $75 bill. Could've been handled differently.

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Sorry but I left you

Matt , Arlington, TX - 2013-06-07 05:53:12

I was with Gexa for the last three years due to excellent pricing and low bills. This year....well, they suck. I called because my current rate was 8.2 per kilowatt and now they want 10.1 so sorry but I can do better. I called customer service and the budged down to 9.5 but based on 2,000 kwh that is still 9.9 per kwh in my usage range. I finally decided to go with trieagle and I guess we'll see. They have good reviews so I'm optimistic.

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Wish they would price to keep me

Mel R, DFW - 2013-05-25 18:19:55

I have had Gexa since 2008, but they obviously are not concerned about keeping customers since the rate to renew is higher than for a new customer to join. Wouldn't you want to keep a customer who always pays the bills? I would recommend the company to a new customer. I've never had issues with billing or customer service, and questions have always been promptly answer. When my contract was up, they contacted me several times to let me know and to try to get me to sign another, but there were much better deals elsewhere.

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Long Time Customer - No Issues

Porfirista, Houston - 2013-05-23 12:29:32

I have used Gexa for about 7 years. Their prices are low and if there was an issue, they now steer everyone online to make changes, nothing done over the phone anymore, which I guess at my age (50+) would prefer the human touch.

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Easiest customer to get is the one you have...

Dan, Frisco - 2013-05-21 13:53:03

and this one is changing. I think I've been with Gexa for about 18 months. Originally signed up on a good promotional plan and then renewed at rates similar to that plan. Have been getting emails urging me to "buy now" even though my term wasn't up for 3 or 4 months before I started getting the renewal email blasts. Their rate increase was about 23%. Moving to another provider, my rate will increase -- but only about 5%. I'm not sure but I think we have the Texas legislators to thank for the Power to Choose and an easy to use website to compare rates. I have overpaid my electric bill by hundreds of dollars. I'll be back on here if I don't get a prompt refund of that overpayment. As far as service, it's been flawless (except for Oncor's outages every now and then). Haven't had to deal with customer service. Soooo -- if you can get a good rate from Gexa, I would go for it. I can't so I'm switchin' (but it won't be to TXU who shafted us all on rates for years).

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Low price, low quality

Erin, Abilene - 2013-05-07 13:30:19

Had terrible experiences with Gexa. They charged me $20 because they said I didn't have enough funds in my bank account to cover my bill. I sent them my bank account documents (that were private and I should not have had to show them) that proved I had plenty of funds at the time I was charged to cover the bill. Even then, I had to keep calling and spent hours on the phone trying to get refunded. Customer service was just awful.

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Renewal Rates Outrageous

A.Carrolla, Arlington - 2013-05-05 14:08:42

I picked their company based on price alone. It was a great deal. I had no problems with getting my bill by email every month, Unfortunately, when it came time to renew, their prices were a lot higher than most of the other companies. They sent me several emails with 'deals' to renew, but every one of them was higher than the average of the other companies on powertochoose.org. I also appreciated that they reminded me of when my contract was going to expire, so I wasn't surprised when the rates went up. But at the end of the day, they are not as interested in retaining their customers long term as acquiring new ones, so I switched to save a few bucks. I would recommend them---if their rates are good on the day you are looking.

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Complete lack of customer service

Jon Adamson, North Richland Hills - 2013-04-16 10:14:35

I have been trying to contact Gexa for over a week now, for no other reason than to pay my bill. I don't have my account number memorized, and I need that info to do so. Their automated phone service is broken; when you choose to be connected to a real person, it instead recycles you back to the beginning of the automated service. They do not respond to emails either; I have sent three this week alone and have yet to hear anything back. Stay away at all costs.

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No longer

Rose, Dallas - 2013-04-10 07:32:13

I've been with Gexa several years, ebill, no issues. They are good at notifying when contract is ending, but I always have to play hardball to keep a competitive rate. This year they just won't give me a good offer -- new customers are more important than retaining existing good customers. Go figure.

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Best Company EVER !!!!

David Jones, Lake Jackson - 2013-03-29 14:16:32

I absolutely love dealing with GEXA and their customer service is the best I've ever dealt with. Will most definitely refer to my family and friends.

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No Problems With Gexa

Jack Lowe, Houston - 2013-03-28 12:35:26

I have been with Gexa for 5 or 6 years and have had no problems. That is not to say I will not check rates before re signing because I think there are better rates available.

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Awesome Energy Company

Donna Jones, Lake Jackson - 2013-03-26 14:27:01

I have been with Gexa for over 8 years. They have the lowest rates around and the customer service is outstanding. I've dealt with Reliant, Texas Power and numerous others providers and I've never been treated so well. My rates were low in the beginning and have stayed low, much, much lower than any other provider. Would definitely recommend to anyone.

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Worst company ever

Susan m, Arlington t - 2013-02-20 20:58:06

The worst company ever... Horrible costumer service, your told one thing Over the phone then you get something different in the mail. I'm so glad my contract with them expired. I wouldn't never ever sign up with them even if they offer me free energy for a year, the lowest rate ever and more. I rather pay more for electricity else where but definitely not with Gexa Total nightmare since day one

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Bad Customer Service & Rate Rip Off

Samantha, Lewisville, TX - 2013-02-19 09:28:18

BEWARE THESE GUYS ARE SCAM ARTISTS! I just received a bill on my empty small townhome that has 0 appliances in it for $172 coincidentally the month I cancel my plan with them that has 'no early termination fees'. This bill is 4 times higher than any bill I have received from them. Of course, they do nothing about it and if I want to dispute it I have to pay $125.99 fee to do so. I am so disappointed! Beware of Gexa, their rates are ok but once they catch you with this kind of stuff it becomes I rip off. Check out other more reliable companies with customer service priorities so you don't get sucked into this

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Don't do Gexa

Chris, Missouri City - 2012-09-29 06:36:40

My Rate went from 10c to 18.9c after my 1 year contract expired. I got no mail that said i needed to renew just a huge bill. I dropped them real quick and went back to champion. It probably cost me close to 1000 dollars more than I would have spent if I would have just stuck with who I had. Also they had a airline milage promotion. They claimed they gave me too many miles and took them back. I could not tell but I feel like I got screwed there too.

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STAY AWAY from GEXA - from a 7+ years' customer

AJ, Houston, TX - 2012-09-07 14:13:33

Started off with them over 7 years ago. Just switching away after my contract ended. GEXA's rates, their customer service and choices have noticeably deteriorated over time. Definitely NOT a TOP PICK for me any more. STAY AWAY

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No problems, good rates, 5 years with them so far.

Chuck, Cedar Hill - 2012-06-16 14:30:00

I have not had any problems with them, setup autopay for billing. Even got them to "pricematch" one year when they were a little higher than others. I would recommend them.

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Never Again

Uncle Joey, Corpus Christi - 2012-05-30 10:44:27

I signed on with Gexa in 2005 at a flat 10 cent rate for my 2nd home in Texas. I made this my permanent home in 2007. I am completely at fault for being lazy and not reading emails so I can't blame them for adding minimum monthly fees and raising the rate through the roof. I can blame them for not calling me or notifying me when a payment was not received. I'm not talking 30 days late - I'm talking 7 days late. They turned me off. No courtesy notification whatsoever. I was actually home at the time, heard a "CLUNK" and went downstairs (I'm in a condo). The guy from the electric company was still here! I asked what was going on, he said he had a turn off notice. I asked if I can pay him but NOPER, Gexa was the customer, resale, all that. $100 bucks and 4 hours later, the same guy was back to turn it on. Again, I was "at fault" - but I honestly never had anyone ever turn me off for 7 days before. Dropped Gexa like a hot potato. Rotten, nasty customer service to boot.

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changes rates

Karen, TX - 2012-03-26 00:00:00

after three months the plan went much higher than when i started.

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crooks

jay, houston,tx - 2012-03-23 00:00:00

I signed up for 11.4cts/kw (fixed rate) after a few month they charged 14 cts after I complained they charged 26 cts/kw . I complained again - they lowered it to 24 cts/kw with no explanaition!!! I finally cancelled !

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Billing Dept is a nightmare

Leslie Holcomb, Corpus Christi, TX - 2012-02-22 00:00:00

My company had several accounts with Gexa for several years and I paid via online banking during the entire time. Beginning last April their accounting dept became a nightmare. Every month I had to make a phone call as I would get disconnect notices to only find out the monies had all been applied to 1 account with a large credit while the others showed delinquent with late fees. The last straw was when they turned off our electricity to 7 of our accounts (when bill had been paid and I had been previously assured the credit from the other accounts would be allocated correctly). Then charged a disconnect & reconnect fee for the accounts when it was their processing error. I have since changed carriers.

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HORRIBLE CUSTOMER SERVICE!

Anonymous, Dallas, TX - 2012-02-13 00:00:00

Great prices, but when they make a mistake by taking 3x the amount of your bill while you're trying to pay online instead of once....customer service has you call back several times only to tell you that they know it's their fault, but they can't refund charges. So; if you need $ in your account, call to make your paymeny; SCREW their online malfunctions!

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Misleading pricing

John, Houston - 2012-03-01 00:00:00

I have used six different power providers. Gexa is the only one that misled me regarding pricing. I thought I was getting a great deal, but it turned out to be just OK. Regardless, I am switching as soon as my contract expires.

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Gexa Sucks

s hawes, houston - 2012-02-11 00:00:00

These guys are sharks... They made an accounting error on my favor in the amount of $200.00. 3 months later they discover the error. Their method of communicating with me was a disconnection notice and a demand for $200.00. This was in violation of PUC rules. I wrote the PUC and of course they investigated 2 months after the fact. The PUC is in the pocket of the companies and is pretty useless. Gexa has horrible customer service, their business practices are suspect and their billings are impossible to figure out. Sharks...stay away... Deregulation in Texas has been a train wreck!

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Reliable, Satisfactory Provider

Sharon, Sugar Land, TX - 2012-02-10 00:00:00

I've been with Gexa for two years with no problems. At renewal I shopped rates and found lower rates. I read the reviews on providers offering lower rates and saw lots of dissatisfied customers and problems with billings, etc. I spoke to a Gexa rep and explained that I would like to stay but would like to see better rate. I was offered a discounted loyal customer rate which brought them close to the competitive lower rates. When I compared annual costs between Gexa and the lower rate offers, I would end up paying $65 more annually to stay with Gexa. Because their service has been satisfactory and reliable, I decided that was worth paying a bit more.

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Never had any problems

Kris, Roanoke, TX - 2012-01-30 00:00:00

They offer competitive rates and provide airline miles. Only reason I am considering switching is due to the rate increase.

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So disgruntled!!

maibra, Dallas, TX USA - 2012-01-14 00:00:00

My electricity bill comes high and that is 200+ i call and complain and they list all the things that could be using alot of electricity in my house.. but, the next few bills are an ok amount being around 120..3,4 bills later i get back to 200+. Same routine, i call and complain and my next bills go down. This has happend 3 times!!!! and if am to cancel i have to pay them 220.. CANNOT wait for my contract to end mid this year. Wouldnt recommend Gexa energy to anyone!!

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WORST COMPANY EVER

Unhappy, Houston - 2012-01-12 00:00:00

This company has the worst customer service I have ever dealt with. They continually charged me late fees that were not due and I would have to call several times in each instance before they would actually remove the fees. Customer service acted clueless and could not do anything helpful. Be prepared for Gexa to sneak in extra $1 - $4 charges every bill cycle thinking you will not notice. Nothing this company does is on the level and people should do whatever it takes to avoid using them as an electricity provider.

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Worst company ever. Do not sign up

Ulrich, Houston - 2012-03-08 00:00:00

Horrible. Worst customer service ever. Do not sign up with those characters. I moved to Houston and tried to sing up with them. I submitted my 299$ deposit because they told me that in that case they could start the service right away (I was moving into the new apartment 2 days later). After submitting my payment they told me "Oh it will be 2-3 business days until the credit deaprtment checked the applicaiton and they will get back to you if they need additional documentation". I cancelled the application on the spot and was assured that the deposit would not be charged to my credit card. 24 hrs later they had it charged to the credit card and when I called them to clarify they could not find the transaction and asked me to provide proof of payment. So i did that and they prmised to rexolve the issue within 24-48 hours. Here we are 7 days and numerous phone call later. I still have the 299$ sitting in my credit card and a vague promise that Marissa will call me back.

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Satisfied Customer

Pam, Fort Worth, TX - 2011-10-13 00:00:00

I have been with Gexa for 6.5 years and have never had any issues with anything! They have been terrific as an energy provider! I def recommend them to anyone! They have not done me wrong!

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Horrible Customer Service!!

Tammy G, Mansfield, TX USA - 2011-09-06 00:00:00

Even though Gexa has very low rates I would never again choose them for service! They have been very rude to me every time I call them and they send out threatening cancelation notices EVERY month even though we pay our bills on time. For example, this month the company records indicate that my account was credited for payment on August 29th, yet still I was sent a cancelation notice dated August 30th (recieved in mail September 6th). Again, this is just one example, it happens EVERY MONTH!! If I was not under contract with them I would leave. It is my advice to any wise Texan to choose someone else!

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Great Service

WP, Galveston, TX - 2011-09-01 00:00:00

Never had a problem with them, and they have excellent Customer Service. I have used many utility providers from around the country and will only deal with them if I can. They are always responsive to any needs I have.

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Worst Customer Service. Like talking to a machine

Allen A, Houston - 2011-07-22 00:00:00

I've been a Gexa customer for 5 years. There were instances where their charges or perhaps reading were wrong but I've been patient. Calling and correcting the billing was just a painful experience. Customer service is amazingly ridiculous. The company don't care whether you're a loyal customer or new. I requested for an additional service and was given a commitment to have my service activated on certain date. When I call again to confirm, I was shocked when i found out that the order was on hold and still have to be processed. Now I don't have electricity and I have 10 months old baby. PLEASE STAY AWAY FROM GEXA!

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HORRIBLE CUSTOMER SERVICE

KGreen, Fort Worth, TX USA - 2011-07-18 00:00:00

I like how they will not take responsibility for their own errors. This is twice now that I have been told I did things incorrectly. Its funny how I do not work for them, but somehow I am able to apply my payment to the wrong account! (I only have 1 account with them). Step up and accept responsibility. I will not renew my contract with this company I have been with for 7yrs!

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Maybe leaving gexa

Greg, Allen, TX - 2011-06-24 00:00:00

I found gexa after another 'no name' supplier went bust. They've been okay for the most part, I get air miles by paying with credit card and Gexa also give me airmiles. I can pay online and their website now has a better way to download the bill as a PDF. My main problem was I autopay with credit card each month. Normally it is no problem., just go to a web site and update the info. Gexa want you to call them and try getting somebody to answer in under 10 minutes. Sure they have a call back system. However, it came time to update the expiry date for my new card, no new number just the expiry date. Gexa charged my card and it was declined. After always paying on time since I moved to Texas 12 years ago I appear to be on their 'loser' list as my renewal notice has left me feeling they no longer want my business. So it took me a call or 2 to have the late charge reversed, but it looks like I'll be leaving gexa soon.

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they can't explain themselves

Kylia Bussey, Fort Worth, TX - 2011-04-27 00:00:00

I just called to ask questions prior to choosing a new elec. provider. I asked why, if there is no monthly fee for less usage, it cost an avg. of 9.6 per kwh of you used only 500, but 8.0 if you used 2000. They claim there are no fees for using less, yet they can't explain why it costs more when you use less. The rep just kept reading the fact sheet to me verbatum, even after she realized I had it in front of me. She didn't understand my question, said it was "just an average," put me on hold, still couldn't give an explanation, then started being condescending like it was I who was an idiot and asked to put me on hold AGAIN to see if she could find a way to "break it down for you so you'll understand." If this is how well the sales people are trained, I can only imagine what customer service is like after you've already signed on. Needless to say, I'm going with the other guys. What a waste of time.

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Gexa energy customer service and bill handling are very poor

Abi, Texas - 2011-04-04 00:00:00

Gexa Energy allowed me to set up auto bill pay. One month I had gotten a new credit card as my address had changed. The company had an auto message call me that sounded like a scam, not Gexa so I ignored it, the second automated message I got just said we are turning off your electricity, call this #. 40 minutes later I got to a human who could take my new card, take the payment + late fee and re-instate auto pay. From there it was all down hill - they set up auto pay to pay 2 weeks after my bill was due. I got 5 more cryptic automated messaged in the next months. I spent countless hours on the phone getting inappropriate late charges. Now 2 months after I canceled the service, which was 4 months after anyone lived in the residence I am still getting larger than normal bills.

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Satisfied customer

Jay, houston - 2011-02-26 00:00:00

Ive had gexa for a few years now. I was looking into switching to a lower cost provider but after reading horror reviews I think ill stay with the slightly higher rates. When I contact customer service Im able to talk to a person (although they may not always be upbeat) they take care of the issue quickly. I've never been billed multiple times per month or asked for any crazy deposits or random cancellations. I would recommend them to my friends and family.

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Not worth the time and frustration

steve, Fort Worth - 2011-01-28 00:00:00

Absolute clowns! Poor customer service and willing to do little to correct their mistake. Plenty of others out there with plans that are just as competative yet provide much better service.

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Fair price - nothing outstanding

Average Joe, Houston, TX - 2011-01-08 00:00:00

GEXA is a good electric company that has lost it's way in price promotions. Their customer service is ho-hum at best, not outstanding, although their call-back service is excellent.

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GHETTO company

Rebecca, Arlington TX - 2011-01-21 00:00:00

the only good thing I can say about this company is that we receive AA miles each month for the amount of our bill - HOWEVER that is not enough to make me stay with them. Their customer service is horrible. They accidentally cut off the electricity at our new house and left it on at the old, so our pool pump did not run and the cold cracked it and we had to replace it - BOO GEXA

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No Issues

Anonymous, Richmond, TX - 2010-08-09 00:00:00

I have not had any problems with Gexa. Even though I never signed up for a contract they have kept my rate reasonable. Not as good as a contract rate but they did not gouge me.

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Great Company

Ahmed Younis, Houston, TX - 2010-08-09 00:00:00

The reviews on this site don't give them any justice. I used Gexa Energy when I first moved to Houston in 2005. Then in 2007, I switched to Sparks energy because they had cheaper rates. and Then I moved back to Gexa energy in 2009. I have always had a pleasant expereinece with them. The second go around, I asked if I can get service without having to provide my SSN, they said, just give us a letter of credit from your current provider that you have never been late and you are in good standing with them. As soon as I did, they switch process was a breeze, didn't even feel it! Most of the people who left negative reviews, have been charged with late payment fees and ofcourse they are bitter about it!

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Horrible customer service

Corey Keller, Fort Worth, TX - 2010-07-20 00:00:00

I left Gexa Energy a few years ago. I got tired of the run around in paying my bill. If you want to pay on line, you have to pay a fee!! Where on earth do you have to do that these days?!? Then calling them? Get ready for a LONG wait. I am currently on hold for 20 min as I type this, and still have 17 calls ahead of me! And once you get ahold of them, be ready for a rude representative. Oh, and if you want to be called back by the next available agent, you won't ever get the call. I left them specifically because it was difficult to deal with them. I routinely sent in my payments on time, but they counted them as late, sent disconnect notices, ect. I will NEVER deal with GEXA again.

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Dissatisfied

D. M. B., TX USA - 2010-07-20 00:00:00

Started out @ a low rate - climbed up to over 20 cents but did fall back to 13 something my gripe is being threatened w/disconnection after paying about half the bill. called to let them know the rest was in the mail & still being harrassed. Do not appreciate it.

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Decent plan, not the cheapest

brd, Ft. Worth, TX - 2010-07-17 00:00:00

I'm sure when I switched to them, they were the cheapest. I did use cust service to resub once and lock in a lower rate on a fixed plan than I already had, which they let me do before my previous term was up. So that's nice that if the rates drop, you can do a new contract at the lower terms.

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Would not switch

Mel, Houston TX - 2010-06-18 00:00:00

Been their customer for over 3 years. Priceing is good and customer service is great. Never had a problem.

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A rip-off company, not deserve to exist

Joseph, Dallas - 2010-07-02 00:00:00

I had month-month plan with them. They increased my rate to 22 cents kw per hour during winter. When I find out and called them, they refused to change a different plan for me and continue to force me to pay 22 cents while market rate was around 12 cents. I tried to talk to their supervisor, but no help at all. A rip-off company, don't trust them.

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worked like it was supposed to

Dan, Kingwood, TX - 2010-07-07 00:00:00

No problem with Gexa, I would use them again if their price was competitive at the time.

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Great Company

Phylis, Fort Worth, TX - 2010-05-01 00:00:00

I have been with Gexa for over 2 years now. They have a low rate and give American Advantage miles every month. I was previously with TXU and Reliant and both were so much more expensive than Gexa. I have recommended Gexa to everyone I know.

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Thank GOD

Neil, Katy, TX - 2010-01-17 00:00:00

I had been with reliant for years then I tried some off brand company called APNA I don't even know if they are still in business! Gexa has given me nothing but the best customer service excellent rates w/ fair & timely billing. What more could you ask for?!

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No Problems plus Great Rate

Dave, Dallas, Texas - 2010-01-15 00:00:00

I've been with Gexa over a year and have experienced no problems with billing, delivery, or customer service. Also have enjoyed a very low total rate of 9.1 cents/kwh plus $10/mon customer charge on a 12-month fixed plan expiring in June 2010. We'll see whether they continue to offer attractive rates when the current plan expires, and how cooperative they might be if I choose to change providers. Thumbs up so far.

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Gexa review

manny, Dallas, TX - 2010-01-12 00:00:00

Horrible experience. Online bill pay was the worst, had to use bill matrix (3.95 fee) or paypal. Paypal could take days to go through, if the payment was late by a day, they would have you disconnected immediately. No grace period. No online account management. I had to wait until I got my bill, have my paypal account funded already, send payment immediately or it would get cut off. I had it cut off several times due to being out of town when mail arrived. All of my other bills I can log in to check my balance and pay. Not here. Good luck getting customer support too. Finally switched to Reliant.

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Gexa is unethical

DiDi, Houston, TX - 2009-12-08 00:00:00

Try to find out who is in charge, and try to understand why they don't apply your payments timely. Then find yourself disconnnected, with a nearly perfect credit rating. Gexa refuses to accept standard electronic payments (ACH) transactions, then holds your checks for days to collect late fees and re-connect fees. They lack transparency, and are unethical in their cash recipts processes.

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Gexa has a great rate...but has some issues with billing

Justin F., Houston, TX - 2009-09-11 00:00:00

I have been with Gexa for 3 years now. I just added my 2nd house to my account. For tax reasons I need 2 bills. Well Gexa felt the need to take a payment from my primary house, and applied it to House 2. So that left the main account short...late fees, disconnect notice and hit on my credit report. They fixed it... and waved all kinds of fees for the fast connect on the 2nd home. The same issue has happened 2 more times, but they are great about fixing it... but 3 disconnect notices and the time to fix it is a pain. I would still recommend them to anyone, but stay on top of them with the billing... it could take up to 3 months to fix. And make sure you contact them when your contract is almost out of date, or you might get a bit of a jolt when your rate goes up..mine went from $0.11 KWH to over $0.19 KWH. Gexa fixed it but it took 3 months to get my $392 back.

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Service is GARBAGE!!!!!!!!

Anonymous, Texas - 2009-09-14 00:00:00

I am totally dissatisfied with this company. The service is GARBAGE!!!!!! Customer service hangs up on you in the middle of a call and you don't receive bills with watt usage. It only says what is due so you have to take whatever amount given as the cost of the bill. I am switching my service with this company ASAP!!!

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GEXA BEWARE!!!!

R Perry, Pearland Texas - 2009-08-10 00:00:00

I used Gexa as my provider in 2008. I moved into a new home and called and canceled my service with Gexa. They continued to charge me for 8 days during August(the hottest time of the year in Texas)while the next tenant did not have to pay. I paid for a perfect strangers electricity for 8 days. After many phone calls, a Gexa representative said they would correct it. They didn't, only sending collection notices. I had to pay or risk paying huge deposits for electricity. It's unfair what Gexa did. It's probably only about $80 worth of electricity, but it the idea of paying for something I didn't use. BEWARE OF GEXA ENERGY!!!!!!!!!!!!

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Stay as far away as possible.

Jonathan Crandall, Dallas, TX - 2009-07-13 00:00:00

Never, I repeat, never ever sign up for electric service with Gexa. They are the biggest crooks ever. Look up their rating with the Better Business Bureau. They have F's across the board. When I first signed up, they got my apt number wrong and I ended up without electricity for 4 days in the middle of December. Then they refused to accept responsibility and reimburse me for their mistake causing loss of food, etc... I repeat, stay as far away from these crook as possible...

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Lied About Late Fees!

Brian, Plano, TX - 2009-05-27 00:00:00

I sent my bills to Gexa religiously on time for years, and suddenly they started charging me late fees, saying my bill never came in on time. Well, I was sending out my bills well ahead of the due date regularly. They said it most be a postal issue, and they kept charging me. I've switched providers. Don't trust them.

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Gexa Has Improved

Shaunna, Houston, TX - 2009-05-27 00:00:00

When I heard Gexa had come under new management, I called back to check their rates. The customer service people were very helpful, and they had some extremely low rates. I would suggest other people check them out. They used to be terrible, but now seem to be much better.

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Watch your rate!

Maggie, Houston, TX USA - 2009-05-26 00:00:00

Gexa is an OK company as long as you watch your rate. You sign up for a low rate and then all of a sudden.. WHAM! your rate increases significantly. Now the thing is, if you call and dispute the rate, the cusotmer service folks will lower your rate (pretty much instantly). But what happens if you don't pay attention to your bill?

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Gexa Energy Rocks

Todd S, Houston - 2009-05-21 00:00:00

I have had nothing but a wonderful experience with Gexa. I signed up with them last year on a fixed contract plan at a good rate. It carried me through crazy summer. My contract recently expired and they sent me a nice letter reminding me that my contract was expiring and I was eligible to renew. I compared their rates to others and found Gexa to have really low rates for their fixed contracts. Regardless of rate, their customer service has been awesome and always helpful if I have a question. I highly recommend Gexa to anyone looking for a solid electricity company.

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gexa energy

d L, houston, TX. - 2009-05-12 00:00:00

Customer Service very avaerage; rates very good. Gexa is a subsidiary of Florida Power & Light and is on very solid financial footing. They give Continental Air miles each month as an incentive to be a customer.

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Gexa was Good

Matt, Houston, TX USA - 2009-05-02 00:00:00

I had Gexa as my electricity provider for about a year. Ordering was fairly simple, and I never had any problems with them that required any customer service. I'm not sure what else someone can ask for other than that in terms of electricity service.

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