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  • electricity customers with Gexa Energy can use their online account to pay their bills or set up an auto-draft.
  • Gexa Energy gives customers in the chance to earn unlimited airline miles each month. New customers get a miles bonus when they sign up and can earn up to two miles for each dollar they spend on their electric bill each month.
  • Gexa customers in can select from one of their 100% environmentally-friendly green energy plans.
  • Gexa Energy also offers their customers in the chance to stabilize their monthly bills with their Budging Billing program.

Gexa Energy offers a wide range of different plans to cater to a shopper's individual preferences. They have electricity plans with different contract terms, 100% renewable green energy plans, and month to month plans for customers who don't want to sign a contract. Select from any of the electricity plans below:

Gexa Energy Fixed-Rate Plans

Plan Name Months Features/Promotions/Offers Rate (per kWh)
Every Day | Every Night 12

    Get a great low price every day, every night, all year round.

8.9¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Gexa Choice 12 12

    Get our lowest fixed price plan available today!

7.8¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.

Customer Reviews for Gexa Energy

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BILLING ERRORS AND OVERCHARGES!

A Busch, Alvin, TX - 2015-12-16 17:58:09

At the time my contract was up, the bill was lower. The bill remained lower for months and then I received BACK BILLING for hundreds of dollars billed at a rate almost TWICE the ESTABLISHED RATE. When I contacted customer service, the lady stated she couldn’t do anything but would have another representative call me. I waited for days to receive a cryptic email (not the promised call) which did not address the billing errors and the overcharges. I called the number and through two days of both email attempts and phone calls, I was never allowed to talk to a supervisor and only told that a supervisor had been emailed. The exact words of the only representative I was allowed to speak to were that he was “only the messenger”. I was offered a “courtesy” credit of less than half of the overcharges and a contract renewal. Obviously, all of my accounts are now established elsewhere. The unethical practices demonstrated throughout the process included: • CONSISTENT BILLING ERRORS over the period of four months. • The company “correcting” the billing errors at a rate almost TWICE the ESTABLISHED RATE. • NEVER PROVIDED THE NAME AND CONTACT INFORMATION of the OBSCURE “SUPERVISOR” who was the only one who could make decisions. • Brief emails were the norm for attempting to make the situation “go away” rather than a discussion of the company’s errors and an ethical means for correcting those errors. • A representative who was only the “messenger” by his own words, who felt the need to go on a rant about how he was not required to provide me information of what he discussed with his supervisor. • I was offered a SMALL DISCOUNT AS A “COURTESY” WITHOUT ANY STATEMENT OF THE TRUE INHERENT ERRORS COMPLETED OVER A PERIOD OF 4 MONTHS AND WAS TOLD TO PAY THE FULL BILL ANYWAY because that would take weeks. I HIGHLY RECOMMEND AVOIDING THIS COMPANY AT ALL COSTS. I used them for years without a problem; however WHEN THERE IS A PROBLEM, EVEN IF IT IS THEIR FAULT, IT IS UNLIKELY THAT YOU WILL BE ABLE TO SPEAK WITH ANYONE WHO HAS THE CAPACITY TO MAKE A DECISION. There are clearly ONGOING UNETHICAL AND HIGHLY QUESTIONABLE PRACTICES within Gexa operations.

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Unethical or Incompetent.

Tim, Fort Worth - 2015-12-09 07:03:01

We were with Gexa four years and repeatedly had problems with budget/leveling billing. They consistently under billed for months and then would raise the monthly rate to an average which was way above what it should have been. I paid Gexa $899.00 for the final bill after switching to Energy Ogre. I filed a complaint with the Texas utility commission about Gexa's practices and I feel that they intentionally let your cumulative bill get high towards the end of your contract in hopes that you will not be able to pay an inflated amount and just stay with them. The end result is an unacceptable practice no matter what one believes was their reasoning.

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Great rates, easy account management and responsive customer service

Wes, Houston - 2015-12-02 12:44:19

My electric plan was up for renewal and after shopping around I found that Gexa had rates that were about half the cost of what I was paying with another provider. My summer electricity bill dropped from about $300 a month to $150 for a 2400sqft house. Setting up service and managing my account has been easy using the Gexa website. I always set up auto pay so I don't have to remember to pay my bill every month. Shop around for the best rates when looking for a new provider and always read the EFL!! Dec 2015 Update: My contract was up for renewal and I compared all the plans out there. Gexa Choice Select 6 was the best value for me so I renewed with Gexa. While renewing online I had a question so I called Gexa and a customer service rep answered right away and they were able to answer my question. Very happy with Gexa!

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Beware Billing Cycles for Plans with a Minimum

Chuck G, Dallas - 2015-09-29 09:49:11

I signed up with Gexa last year. It was easy and the plan looked good, but I missed the monthly minimum. My fault, not theirs. My complaint is how they use billing cycle placement to get extra monthly fees. So I signed-up in September, and should have easily covered the minimum, but they set my billing cycle such that I was a few days away from the minimum usage. No place was it indicated what my billing cycle date would be, so I had no idea my usage would be below the minimum. It was a hbigh usage month! I called, and Gexa said, they would refund the fee if it was less than 15 days of billing...yeah right. Well planned Gexa. Then on the final, I got billed the monthly fee again for being 1 day over the billing cycle date. Called again, but sorry customer, Gexa couldn't care less - no refund.

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Should have read some of these reviews earlier...

TC , Pasadena - 2015-08-14 23:26:47

It might have saved us some hard-earned money and undue frustrations! We have been with Gexa for 3-4 years and haven't had too much trouble with them until recently, but honestly, we're pretty lazy about using our "power to choose" and tend to find a good rate with a decent company and just keep renewing the contract if there hasn't been any issues. Admittedly, we probably could have found a better deal and switched awhile ago, but out of convenience have continued to shovel money into Gexa's accounts. For years we have paid *ridiculous* amounts of money for a 1-bedroom apartment, but continued to pay, on time at that, without fail. This year, we moved from having an address in Houston to one in Pasadena and this is when all the troubles started! First, our bill is on a "fixed-rate" plan, but has been fluctuating by HUNDREDS of dollars each month. When we try to contact Customer Service it just frustrates us all the more! They are totally incompetent and extremely rude when trying to get them to explain WHY our bill went from the 120 range to 234 in one month when our plan is supposed to stay the same. Their explanation, which would make sense if it were true, is that the actual KWh usage fluctuates and will show different charges each month. That's perfectly understandable and legitimate, except they were claiming over 2000KWh was used, again, in a 1-BEDROOM APARTMENT! In what world did we use over 2000 KWh in a month! I would have had to have my A/C running at 60ºF, shining every light with a bulb, cooking with every single apparatus I own and open all the door and windows to cool the neighborhood off. I mean seriously, there's just no way. Not when our previous bill's usages averaged around 1400KWh. THEN - we received a "surprise" bill in June saying we had an IMMEDIATE balance of $365.64 due or they would shut the power off. We were completely confused because we had never missed a payment with them before and called crappy 'ol customer service again. The bill, they claimed, was one they supposedly forgot to bill us for from our last apartment, which we hadn't lived there for 10 months! We tried to get a further explanation, but the rude person on the phone kept making accusatory comments (i.e. "Well, it looks like you didn't pay your bill.." or " If the bill was paid you wouldn't be getting a notice...") and she wouldn't give us an exact date for when these charges incurred. The story kept changing and she couldn't even keep the month straight - one time it was an old bill for Sept. and the next statement she was talking about a bill in Oct. She couldn't (or wouldn't) tell us if it was one month's charge or two, only that it was for an apartment we hadn't lived in for almost a year. So in one month we paid them almost $600, but I feel that we are going to take the "oversight charge" to the PUC and dispute it. Our contract is up with them this month and we will DEFINITELY be changing providers this time. Now I'm concerned about the backlash from them for switching! They seem good, but I would not recommend. Anybody concerned about finances should probably look elsewhere...and read reviews before signing. I wish I would have.

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