StarTex Power

StarTex Power

StarTex Power is a retail electricity provider that was founded in 2004 to sell retail electricity in the state of Texas. At one point StarTex was one of the fastest growing businesses in Texas and a former winner of the JD Power & Associates award for customer satisfaction in the retail electricity market. In 2011, StarTex Power was acquired by Constellation Energy.

Constellation Energy is one of the largest conglomerates in North America. They operate over 35 power plants in 11 states and are one of the leading competitive suppliers of electricity and natural gas, as well as Baltimore Gas & Electric, their regulated utility in central Maryland.

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Theft

Jay Moore, Mansfield, TX - 2015-12-25 23:43:47

This company took $150 for a deposit for services not rendered. I went through the lengthy "enrollment" and gave all required info, only to find when I moved to my new residence I had no electricity. When I called the representative said there was no record of me, ridiculed me for pointing out the charge on my credit card. Called again with the print out of my confirmation email. My son called (I had authorized him to talk about my account) and spoke to the "compliance" dept. He was told "enrollement" wasn't completed due to incorrect address entered by them. New acct. given, called to confirm the next day and was told: no record of me, my address, acct. # etc. Based on other reviews, I'm lucky I don't have a contract with them. Now I just have to get a charge back on my credit card due to services not rendered. I would tell anyone who is thinking about StarTex power company: They are thieves and liars.

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NO HONOR

karen young, sulphur springs - 2015-11-22 11:34:09

I signed up for electricity with Star Tex Power for the price of 4.7 cents per kwh for every monthly usage over 1000 kwh. If I go over 2000 kwh then its 5.4 cents. EVERY MONTH without exception they have OVER CHARGED me. I have addressed this matter and sought a resoluion EVERY MONTH. Even the mangers can't /won't fix it. Their response to me is that the rate is based off of the usage. Are they deaf ??/ My usage is in line with the price. I AM SICK OF THEIR EXCUSES, and refusal to honor the terms of the agreement. This company is corrupt, under handed, and deceitful. I will NEVER again use them. DO NOT USE THIS COMPANY !!!

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No issues, Good Service

JDK, Kempner, TX - 2015-11-18 20:58:20

All customers should pay attention to their contract. Like others, we forgot when ours ran out and our rate sky rocketed. This was our fault, though, but they fixed it and applied the new rate while also reimbursing the high rate. All you have to do is talk to someone like a person, not your enemy. I cannot give them a bad review.

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