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Shop for StarTex Power | Texas Electricity Ratings

StarTex Power

StarTex Power

StarTex Power is a retail electricity provider that was founded in 2004 to sell retail electricity in the state of Texas. At one point StarTex was one of the fastest growing businesses in Texas and a former winner of the JD Power & Associates award for customer satisfaction in the retail electricity market. In 2011, StarTex Power was acquired by Constellation Energy.

Constellation Energy is one of the largest conglomerates in North America. They operate over 35 power plants in 11 states and are one of the leading competitive suppliers of electricity and natural gas, as well as Baltimore Gas & Electric, their regulated utility in central Maryland.

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Customer Reviews for StarTex Power

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Overcharged!

Beth, Flower Mound - 2014-08-15 13:42:12

I renewed with StarTex after my original contract ended and received a confirmation that my order was received. Three months later I figured out that my renewal had NOT gone through in spite of the confirmation I had received and that StarTex had been charging me much higher non contract rates. I had been overcharged several hundred dollars! It was an act of congress to get a refund! I will never do business with them again.

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Once Great - Not Anymore!

Troy, Dallas, TX - 2014-08-14 06:37:36

Was a loyal customer for years, but recently their decline in customer service and care has made me reconsider. They were always so great about letting me know when my contract was about to expire (a huge perk in my opinion) and providing me different renewal plans with incentives based on length of service I could sign up for. This must be a thing of the past. I did not get a renewal notice this time (via email or postal mail) what I got was a big fat bill with outrageously charges once my contract had lapsed. I called customer services and they were anything but helpful - all they tried to do was push me into another contract. When I was on hold for nearly 10 minutes I had time to explore other much, much more reasonable options and told the customer service agent I'd be taking my business elsewhere. They couldn't care less. After over 5 years of customer loyalty, I feel that this company has gone downhill. I would not recommend them at all!

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Worst online systems ever

Susan, Dallas - 2014-06-18 16:50:19

First bill came in LESS than 2 weeks of service Tried to sign up online and their system is down Tried to call their customer service ...and no one answers ( during hours 0 First impression is this is a slockey outfit and not recommended

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