StarTex Power

StarTex Power

StarTex Power is a retail electricity provider that was founded in 2004 to sell retail electricity in the state of Texas. At one point StarTex was one of the fastest growing businesses in Texas and a former winner of the JD Power & Associates award for customer satisfaction in the retail electricity market. In 2011, StarTex Power was acquired by Constellation Energy.

Constellation Energy is one of the largest conglomerates in North America. They operate over 35 power plants in 11 states and are one of the leading competitive suppliers of electricity and natural gas, as well as Baltimore Gas & Electric, their regulated utility in central Maryland.

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Check your bill instead of your contract

Pamela Clark, Houston - 2015-04-08 14:10:40

The customer service department really needs work. We use them as a commercial provider at work. My contract states it runs from August 2014 to February 2015, no actual day of the month. We signed a contract on March 4th and that contract states it runs from March 2015 to March 2016. When we received our next bill it was at the higher "floater rate." I contacted them immediately and I was told I would receive a call back. No call back so I contacted them again and I was told no notes on the account. I was then told to contact my service rep who told me he was out of the office and would contact me the next day but did not. Three days later I contacted him and I was told they have the actual contract dates in their office and I should check my bill for the actual day of the month the contract takes place. I was not under contract and he would credit this bill to my old rate but I would now have to pay the late fee because it took so long to resolve the bill is past due.

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We never had a problem. Would recommend.

C. R., Celina - 2015-04-07 15:10:52

We had StarTex for 3 years. We never had a single problem. The bill was easy to read, and the contract termination date was clearly stated on each bill. They even sent a reminder letter just before the contract expired (for people like me who lose track of time). We always pay our bill on time, so we didn't really have a reason to contact customer service. The only reason we switched was because at time of renewal they were way higher than several other companies --which was odd because they had always had competitive rates. Sorry StarTex, but we need to save every penny.

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impossible to sign on to website

Billie, Houston - 2015-04-05 22:18:25

We have to call in to pay the bill, we have never been able to get the bill set up for auto pay. How sad that such a large company can afford to be ineffective for the public. Price initially was great, but each year the price for a contract renewal would go up. Checked with other power companies and they are offering the same price as this company- and with better service I hope! Up for renewal soon and will be moving!

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