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Shop for StarTex Power | Texas Electricity Ratings
StarTex Power

StarTex Power is a retail electricity provider that was founded in 2004 to sell retail electricity in the state of Texas. At one point StarTex was one of the fastest growing businesses in Texas and a former winner of the JD Power & Associates award for customer satisfaction in the retail electricity market. In 2011, StarTex Power was acquired by Constellation Energy.

Constellation Energy is one of the largest conglomerates in North America. They operate over 35 power plants in 11 states and are one of the leading competitive suppliers of electricity and natural gas, as well as Baltimore Gas & Electric, their regulated utility in central Maryland.

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Customer Reviews for StarTex Power

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Worst online systems ever

Susan, Dallas - 2014-06-18 16:50:19

First bill came in LESS than 2 weeks of service Tried to sign up online and their system is down Tried to call their customer service ...and no one answers ( during hours 0 First impression is this is a slockey outfit and not recommended

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Broken Promises & Horrible CS from a former great company

Rob, Austin - 2014-06-13 13:21:30

I have been with Startex for over 3 years and had nothing but praise until Constellation took over. When renewing the new offered rates charged 9.95 for low use. I called to cancel and was offered to stay at same rate I previously had. When my contract was not updated and my bill was late I spent more then 20 hours on phone trying to get my bill and to get Startex to honor agreed on bill. It is now 7 months later and my bills are still messed up and I cannot get a straight answer from Customer Service or a promised call back from a supervisor. Something is seriously wrong with this company as they don't have the ability to bill correctly and customer service does not have the ability to resolve or correct any issue. In the past 7 months my bills have twice skipped months and I still don't believe they are charging me the correct rate. The really sad part is a call to this companies customer service will not resolve any issue.

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Loyal Customer for Many Years - Not Anymore

Mary Patrick, Houston - 2014-06-11 11:36:47

Since the buyout from Constellation Energy - this company definitely no longer understands customer service. They are hard to reach and the folks I have talked to are rude now in customer service. I have been a loyal customer for many, many years and never shopped the prices until now. I will definitely not stay with StarTex when my contract is up in the next few days. I am making a switch!

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SCAM!!!

Adi Sharon, Houston TX - 2014-06-11 10:31:42

BAD-BAD-BAD I was told when I renewed my contract that there will b no monthly charge even if I didn't use the minimum monthly KW, but they did charge me $9.95 & after I requested to investigate what the rep told me on the ph, they said that I agreed to that, but when I told them to let me listen to the recorded conversation, they said no! They also didn't want to give me the address to their legal dept so I can send them a letter from my Atty. DO NOT SIGN UP WITH THIS CO!!! BAD-BAD-BAD

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Run before you sign up!

Louise, Lorena - 2014-06-04 19:56:00

I have been a customer for 6 years with great service until now! Constellation needs to clean out their management team and start over with someone that knows the importance of customer service. You can not have customer service reps that can not correct problems. If you ask a billing question that needs an answer they have to contact billing. Oh and don't expect a call back. I have been working on a problem for two months and now my account is locked and they don't know how to in lock it so I can renew. Once I find out for sure my contract has indeed expired I am out of there. The billing reps never talk to anyone. I feel bad for the service reps. They are on the firing line and it is not their fault. The management team does not allow them to make corrections as before. You never get to talk to anyone further up the chain of command. Get out while you can!

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Don't honor online rate.

Mr. JB, Spring, TX - 2014-06-01 12:08:32

I currently am signed up with StarTex and have been happy with them through my one year contract since moving into my home. Their renewal price offered was not competitive. After researching rates I went to renew through Powertochoose.org with StarTex because they had a competitive price advertised. After entering all mo information to sign up I got a pop up that said the rate was for new (move-in) customers only. It did not state this at powertocheeose.org. That's not good advertising. I'm switching to a different company for a better rate then they offered for my renewal. I wanted to stay with one company but they prevented that.

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Adios Startex

Mike, Houston - 2014-05-20 16:52:22

They changed their billing system without notifying their customers. Exceedingly long hold times and no response to emails. Double billing, unexplained charges/credits, uninformed customer service reps, increased rates. Stay away folks.

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Absolutely Horrible

Mike D, Houston - 2014-05-20 16:50:13

Same as all the other reviews, they changed their billing system without notifying their customers. Hold times exceedingly long so I tried emails, but those went unanswered. Customer service reps worthless, double billing, unexplained charges/credits, and rate increases to boot. Adios StarTex, never again.

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Good riddance

Mel, Houston - 2014-05-16 14:22:18

I was with StarTex for eight years and was happy until Constellation acquired them, but I just ditched them. Before Constellation, the phone got answered faster and they were willing to negotiate renewal rates to be competitive. Now you're likely to get stuck on hold when you call and they flatly refused to come off a rate that was 13% higher than a rate from a reputable competitor. Odd way to run a commodity business.

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They were great... not any more. Constellation is to blame.

Brian, Fort Worth - 2014-05-12 21:51:20

It all went down the toilet quick once Constellation completely took them over (2013). First they changed the website, which changed the bill payment system. Autopay doesn't work one month. It charges my card 5 times the next. Customer service is clueless after being on hold 75+ minutes. Before the sale, I was never on hold longer than 5 minutes, and customer service was knowledgeable and could fix mistakes! Not anymore. The rate I signed my contract changed - due to a "PUCT approved rate adjustment." They passed the charge on to me. It's their right - it says so in the contract. It's also my right to leave them after my contract is up. Marcie Zlotnik - you are deeply missed. She is no longer running things as of 2014. What a shame.

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Seven year loyal customer bails out on Startex

Commish of TX, Frisco, TX - 2014-05-07 14:45:48

This was a great company. I got many friends to switch to them over the years. Now they are terrible. I gave them every chance to keep me as a customer. But customer service was terrible, rate plan options to renew were inflexible and expensive, and their recent billing changeover did not go well. Nice going Constellation...

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No good

DSS, Houston - 2014-05-07 14:20:56

If you ever have anything out of the ordinary happen on your account, there is no way to get any help or answers without RIDICULOUS wait times on the phone. They don't have an estimate for the wait time, and the hold music is the most frustrating short loop that repeatedly gets your hopes up. I relocated recently, and my husband called to arrange power. Apparently, he wasn't primary on the old address so he couldn't cancel the old account but they let him set up the new one. I cancelled the old one a couple of days later. Now, they are trying to collect an early termination fee for the first account even though it was a relocation. I have sent them documentation multiple times by email, but they continue calling to pester me to collect the money. When I return the call, I can never wait long enough to get a person on the line. They answer the phone immediately, but that initial person can only take payments or sign up new accounts, not provide customer service. Never been more irritated with a company before. I hate them. But now under a new 3 year contract fml.

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SO MAD AT THIS COMPANY

ruby , fort worth - 2014-05-01 10:57:18

I MOVED AND ITS BEEN MORE THAN A MONTH AND THEY TOLD ME I WOUKD RECIVE MY WELCOME PACKET IN 7-10 BUSINESS DAYS AND WITH ALL THE INFORMATION I NEED. I HAVE CALLED THEM 3 TIMES IS TILL HAVENT RECIVED NOTHING AND THEY SENT ME A EMAIL THAT MU BILL.IS READY TO VIEW ONLINE AND I CREATED AN ACCOUNT SND IT JUST SHOWS ERROR I AM SOO MAD IM ON THE PHONE WAITIBG FOR THEM TO ANDWER ME THE WAIT TIME IS RIDICULES OMG. I HAVE NEVER HAD SUCH A BAD EXPERIENCE LIKE THIS SMH!!!!

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Worst Electric Company

Phil, Saginaw - 2014-04-28 22:16:12

We moved from one house to new one. Both had Startex Power, they charge us more than $800 for early termination fee. We faxed them the lease for tho old house as they ask then they said it was separate account Worst company ever deal with

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They used to be great

Danelle Ericson, Dallas, TX - 2014-04-27 09:45:53

I have been with Startex for about 3 years now, they used to be awesome. Starting in late 2013/Early 2014, they cannot seem to send monthly bills and now in April it is worse. I cannot even log into my account and SEE invoices. Since they seem to have problems sending invoices on a consistent basis, I have to remember to go login to see what I am being billed for. For whatever reason, now I can only see the total due, not the itemized bill. That is just NOT acceptable! Waiting a response as to why I cannot see my bill and when will I be able to! Whatever their problems are, just seem to be getting worse

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mr

gene , grand prairie - 2014-04-22 11:48:28

sorry customer service, they will not answer the phone

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Too Dumb to Serve

Raider, Dallas - 2014-04-21 11:27:06

Some people are just simply too stupid to run a company of any kind. I sincerely doubt these idiots could operate a Lemonade stand much less an electric company. Service is a complete zero and their website looks like a Kindergarten class project gone wrong. It's not worth the trouble to save some money.

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STAY AWAY!

Matt Elkins, Dallas, TX - 2014-04-21 10:22:25

I was forced to use StarTex Power after a recent move. I have never dealt with a more incompetent company in all my life. Honestly. I have had numerous problems and tried every avenue they provide to resolve them. Wait time is always at least 30 minutes. Nobody ever calls me back. Nobody responds to complaint email or any email for that matter. Trust me, stay away.

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NOT EVEN WORTH ONE STAR

JD, Houston TX - 2014-04-15 10:11:40

Canceled everyones autopay in December. Have had payments automatically deducted for at least 4-5 years. Didn't notice nothing was coming out of my checking account. Son came home and was looking for a scholarship application. I saw a pink bill and it said disconnect on 5 April. Since today was the 13th I figured it was a mistake. Went online to make sure today, and couldn't get in. Called, and after holding for an hour was advised that my lights were in fact cut off today. I would need to pay the bill and get charged a 20 reconnect fee. Called my son, he said the lights are not off. I paid the balance and called. After holding another hour, to tell them to remove the reconnect fee because it was never disconnected. They said it didn't matter, as long as a disconnect order has been sent, they will charge the charge, and will not waive it.

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Poor Customer Service

Frustrated, Houston - 2014-04-14 07:34:53

Switched from Startex with their minimum usage fee to another company that does not have one. Startex owes me several hundred dollars from a balanced billing account. Four months later, I am still waiting for my refund. Calls and emails to their so called top notch Customer Service go nowhere.

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Extremely disappointed in service

Cynthia Prewitt, Fort Worth, TX - 2014-04-10 18:32:08

I have been a customer of Star Tex for the past 4-5 years and was very pleased with their service until the beginning of this year. I have to go two months before receiving a bill, and I have yet to receive a bill for March. I have sent numerous email to Star Tex requesting the status and have received absolutely no response to my questions. I have called Customer Service many, many times since February and the shortest wait time has been 47 minutes. Asked one time for a manager to call me, and it took five days for a return call. If I had known all of this would happen, I would NOT have renewed my contract and as soon as it expires, I will be finding another provider. Was told the other day, the reason for the delay is because they are having to manually to calculate the invoices which is absolutely ridiculous. I would really be nice to talk with someone on the phone that really knows what is happening with my account. If I had known all of this would happen, I would NOT have renewed my contract and as soon as it expires, I will be finding another provider.

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Customer Service Fallen Way Down

Hazel Greenberg, Houston - 2014-04-08 08:09:17

I signed up with StarTex last year because of the fabulous reviews. But I have been mightily disappointed. The difficulties with the website "upgrade" were bad enough, but now I received the notice that my renewal will be month-to-month at a much higher price, of course. No information given on the rate to renew for a year or any other period of time. I checked Power-to-Choose and found only a 3-month plan. I called customer twice because I didn't believe that, and the wait to speak to someone is 30 minutes!!! Who has time to be on hold for ½ hour? What are they thinking? I emailed last week, got an automated response that it would be answered, and still no answer. So how on earth are you supposed to get a hold of these people in order to get information about renewal? I have no choice but to switch companies.

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Very Disappointed!!!

Lynn, euless - 2014-04-01 19:19:01

I have been a customer for years. I can't believe the crap this company has pulled!!! In November my bill was $80...in December more than $400. I work 12 hours a day and live alone. There is no way on Gods green earth I could ever use that much electricity for a bill that high. Each month it has creeped back down but not much. Customer service was a joke. They told me that the meter was read correctly and I was on the hook for the money. Very dissatisfied. If my review helps someone research further bedford entering into a contract with this shady business than my job is done!!

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Star Tex does not deserve a rating

Kim Player, Mansfield, TX - 2014-03-28 00:01:19

I recently moved from Houston, TX to Mansfield, TX. I called a week in advance to have my electric service transferred to my new address. Upon arrival to my new address, the electricity had not been transferred as scheduled. I immediately contacted Star Tex Power and was told by a representative that the service was inadvertently applied to the wrong address and that it would be corrected by the end of the day. Well not only did the idiot change the service to the CORRECT address, she NEVER REMOVED the WRONG ADDRESS. I've been billed for TWO residences and cannot get ANYONE in this awful company to rectify the situation after THREE MONTHS. I cannot wait until this contract is up, where I will definitely be switching companies. In the meantime I am consulting with an attorney. DO NOT USE THIS COMPANY! DO NOT USE THIS COMPANY! DO NOT USE THIS COMPANY!

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Awful Customer Service

Dan, Houston - 2014-03-26 14:08:05

During the past few months they went through some type of overhaul with their payments systems and it has caused a lot of issues. I even received a letter in the mail in the beginning of Feb. saying that I would receive a $25 credit to my account because they acknowledged the issues. It is now March 26th and I have yet to receive any type of credit to my account. I have never waited on their customer service line for less than an hour.

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What happened to this company?

Jeff Samuels, Houston - 2014-03-24 15:20:34

Didn't receive my March bill when I was expecting it. Finally, it showed up on line. I was billed for 832 kwh. The cost for electricity was about $90. They added an additional $1900.00 to the bill. It was itemized as a "check refund". When calling, the wait is usually over 45 minutes. I got ahold of a guy in another department who said he would e-mail my concerns to the appropriate department. The next day someone called and left me a voice mail saying they were working on it and would call me back. They didn't. They don't respond to e-mails. Finally spoke to another rep who couldn't explain the added charge. It's been almost a week and they still haven't corrected the bill. My contract expires this August. I'll be looking elsewhere. I have been with StarTex for about 4 years. I have never received such horrible customer service from anyone like this. Called Constellation....they don't seem to care. It's time for a PUC complaint.

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Poor Billing and Customer Service

Chris Raymond, Houston - 2014-03-18 06:56:52

We have been with Star Tex for Several years without issue. Upon renewal this year we first did not receive a bill in February. When I enquired I was told Centerpoint did not read my meter. When I received both invoices on the same day the meter reads were listed for Feb on one and March on the other. The total amount of the two bills was charged to my credit card twice and I have been cut off from hold twice waiting for customer service to get this resolved. When I brought the billing issue to their attention I was promised a call back from the "Presidents Group" as I wanted to terminate my contract at no penalty as they were not invoicing monthly as agreed. I also found out they have no staff in place to monitor incoming information and ensure bills are sent out on time. What I got instead was a form letter promising a $25.00 credit that I did not see applied when I received the bills. The credit alone was insulting enough. Own your issues and solve them instead of cowardly holding people hostage behind contracts that are not being maintained in good faith. The number of times "Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns" appears as a stock answer on this website should serve as a warning to any potential customers. One of there competitors will eventually run a plan that will pay my cancellation fee and I intend to jump all over it. The lack of customer service and accountability is unforgiveable.

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Would NOT Recommend-Horrible Customer Service

Stephany, Keller - 2014-03-13 08:15:19

My problem is with billing and customer service. When you need to talk to someone, do you want to hold for an hour. If you do, this might be the company for you. We use online bill pay. StarTex stated that they didn't receive an electronic payment even though we had proof from Chase bank. They even went so far as to say they didn't receive electronic payments. Something is very fishy. Chase even laughed when they stated they don't take electronic payments? They asked if you could pay over the phone. When I said yes, they said they take electronic payments. When you call, you are on hold for 45 minutes or longer. If I were you, I would go with a company that is honest and you can actually get ahold of. My advice, stay far away from them. Anything we saved was spent on my time to deal with the payment issue.

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BEWARE!!!! Incorrect charges, FOREVER WAIT TIME!!!

Carolyn Wagner, Wharton, Texas - 2014-03-07 16:56:54

Customer since 2011. GREAT COMPANY UNTIL A FEW MONTHS AGO. My monthly bill(s) have more than TRIPLED (from$ 80.00 - $ 350.00) with NO ADDITIONAL ELECTRICITY USED! Have made SEVERAL calls. NO ONE HAS ANSWERS. Suggested we are turning all the lights on at one time....power surge. LOCATION IS AN EMPTY NON RENTED LOCATION. WAIT time for phone calls averaged well OVER the 30 minutes they project!! Today, I spent almost an hour waiting to speak to a representative. Several times I have been disconnected while they put me on hold to research this. Another 30 plus minutes on hold.... TOTALLY NOT ACCEPTABLE! In their favor, once you speak to a representative, they are pleasant and try to be helpful. Unfortunately, their answers are generalized. Since December, I have asked to speak to a supervisor. 16 calls later, someone actually did call me back. They were going to look into the problem. Never heard back re: solution. So NOTHING HAS CHANGED. SO VERY UNHAPPY!!! BEWARE!!!! SHOPPING FOR ANOTHER COMPANY!!!! STARTEK HAS LOST MY RESPECT!!!

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Customer Service and Billing Pathetic

BJ007, Houston - 2014-03-05 08:26:31

I am not gonna give even 1 star. I was basically enrolled on AutoPay and everything was fine until last December. Suddenly, I noticed that my CC was not getting any bills for electricity. I just noticed by accident after 3 months!!! I am trying to get hold of the customer care and understand why that happened and on the call for the past 58 minutes and counting but havent got a chance to speak to the customer care yet...Its not worth it...I am moving out for sure!

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Time to Go

Joan, Angleton - 2014-03-02 21:06:23

I've been very pleased with StarTex Power however when my 1 year contract is up in a few weeks my rate will jump 6 cents a Kwh !! It's time to start shopping around. I really don't want to leave but I can't afford the higher rates.

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Horrible Service

Jose , Irving - 2014-02-27 15:11:20

Not anymore, very disappointed with the service now, I have been trying to get a customer representative on the phone for the past 3 days, what happened to the great customer service? now I have to wait 30-40 mins to get someone on the phone or even after waiting for more than 30 mins they just hang up the call? what kind of business is this? this is ridiculous.

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Poor Customer Service

Larry Ledbetter, Kennedale, Texas - 2014-02-26 15:03:58

I've been a Star Tex customer for 4 years now. Customer Service Rates right up there with Charter Cable. If you enjoy being on hold for 30 minutes to 1 hour plus, then Star Tex is the Company for you. Since the billing change over in January they have consistently sent e-mails stating that my account is past due, even though I spent an hour on hold re-authorizingt my automatic draft account. They really need to get their act together or they will soon be hated as much as Charter Cable/TXU and the Rest of the MONOPOLYS.

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Horrible customer service

Lance Hall, Richardson - 2014-02-24 08:47:07

I waited on the phone for 25mins, to be told I needed to talk to budget billing dept, waited for 15mins and hung up. Their reps are clueless, the co. needs to hire more staff.

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One the fence

DH, Lewisville,TX - 2014-02-17 13:17:47

I've been a Startex customer for several years now, Last year I willing signed up for another 12 months. I knew it wasn't the lowest rate on the market but all my hassle free experience with them I felt a couple of cents for less hassle was worth it. At least much better than a former company known by me as Second to last Choice (First Choice) but... Since being bought out by Constellation it seems this luxury will cost me more. or will it? Startex give me a reason why I should stay? Last year your company allowed a digit drop. This year I waited to see this offer and....nothing, well except much higher prices. I will be calling to see if you can offer something to keep a customer. If not I guess you will leave me no choice but to jump the fence and swim with the sharks again. Wish me luck.I got my lube and a speedo just in case.

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What happen to this company?

netz59, Missouri City - 2014-02-17 08:55:59

This company use to be great, it had good prices and great customer service. I've called twice to make changes to my account and after 45 minutes both time on the phone waiting, waiting, waiting, on what they call a 30 minute wait, I gave up. My contract is up soon, so I will be looking now for another company. This company needs to get their act together.

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Since bought out by Constellation - STINKS !!!!!!!!!!!!

Fed up in Fort Worth, Fort Worth - 2014-02-15 08:16:18

I have been with StarTex Power for 4 years. they were a grat company - good rates and good customer service. Now - the rates are extremely high. They are pushing the envelope legally as far as making changes without proper notification etc. I have no plans to renew unless there is a significant change in this company before my contract expires.

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No phone answered all day Friday 2/14/2014 Ridiculous. Hire more help!

James H Barker, Zavalla,Tx - 2014-02-14 16:38:33

I have been with Star Tex Power 3 years. Probably will switch. 12 month rates are too high. Supervisors lied to me. Let a Manager try to get through. Good luck Constellation on your stock sales. The mule kicks you once its the mules fault. Twice its your own.!!!!!!!!!!!!!!!

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A sorry company

adrian watson, burleson - 2014-02-03 19:31:20

After the switch, this company is worth a flip!

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Cutomer Service - take a nap while you wait

James, Irving - 2014-01-30 16:41:23

Website account management is problematic. I called customer service last month and had to wait for 22 minutes. I'm on the phone again, its over 28 minutes and no luck yet. Startex Power, where customers see stars. Service charges have doubled.

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You have got to be kidding!

Cindy, Tyler - 2014-01-27 15:38:00

Good grief! I just got my first bill from StarTex and I believe that I chose the wrong company to provide my electricity. I retired and moved from MN back home to TX last month and I can't believe how much more expensive electricity is here than with my electric coop back in MN. I am now paying 12.333/KwH here after paying 5.4/KwH in MN. I live in a 750 sq ft apt and I make a concerted effort to conserve on my energy usage. The very same amount of KwH would have cost me $35.91 in MN rather than the outlandish price of $81.99. $46 Is $46.regardless of whether or not I am on a fixed budget or not. It's illogical to keep paying a high rate like this one! After only one month with StarTex, I'll be looking elsewhere!

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Startex refuses to apply payment properly after I sent them copy of cancelled check

Richard N., Houston, Texas - 2014-01-14 20:48:05

I've been with Startex for a few years, and I have learned that they lack the competence to process 2 invoices (for 2 accounts I have) that I mailed them in their own envelope. They cashed the check but refused to apply the money to my accounts. Then they threatened to cut off my service if I didn't pay the amount due (of which the money had already been received, accepted and cashed!). I had to give them a credit card over the phone to stop my power from being cut off. I sent then a copy of the front and back of the cancelled check along with emails AND THEY STILL DIDN'T ALLOCATE THE FUNDS TO MY ACCOUNT PROPERLY. Customer service is a joke as these folks dont even know how StarTex does the billing, how they apply funds received and then they tell me the computer allocates the money a certain way when its received. Well, if that's the case, why the heck do they have a line below the amount due on the invoice where we the customer are asked to fill in how we want the check allocated ??????? This alone is mis-representation and another scam to squeeze WRONGFUL late charges out of you. Anyone out there know of a good lawyer to sue this company? I'm confident in a suit we can get their records of 1,000's of people they do this to all the time to add as additional plaintiffs.

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RATE CHANGED FROM 8.5 TO 14.4 KWH

CHRIS, FORT WORTH, TX - 2014-01-13 19:26:05

THE CONTRACT EXPIRED. THE RATE JUMPED FROM 8.5 TO 14.4 KWH. A PRICE THAT WAS NOT CONSISTENT WITH ANY OTHER RATES -- DEFINITELY A RIPOFF ! I OVERLOOKED THE EXPIRATION OF THE CONTRACT DUE TO A DEATH IN THE FAMILY AND NEVER GOT A NOTICE FROM STARTEX. I EXPLAINED THE SITUATION WITH THE SUPERVISOR. THE SUPERVISOR/COMPANY WOULD NOT GIVE ME A BREAK.

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Leaving after seven years

Cathy Whalen, Houston - 2014-01-12 12:45:37

I have had Startex Power for seven years and was pretty pleased. Recently (and without notice) they raised the minimum usage level from 500 kwh to 1000 kwh and DOUBLED the minimum usage fee from $4.95 to $9.95. I don't plan on paying an extra $10 a month for at least half the year for being conservative with my energy. There's way too much competition with power companies where I live for that. I will be cancelling and switching the minute my contract expires.

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Startex came through

Rob Smith, Austin, Tx - 2013-12-27 12:42:08

After seeing that "most" companies are charging 9.95 fee for usage less then 1000kwh including Startex I found 4 other plans that did not and planned on changing. When I called in to changed I told them they would have to leave me with the current usage fee of 4.99 for usage lessfor then 499Kwh to stay with them and they said yes! I am sure every apartment owner is upset with these new fees but show around and call Startex before you switch and politely ask. Maybe they do want to keep their Apt customers after all.

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A Nightmare

David, Sugarland - 2013-12-26 16:07:36

I have been a customer for several years and I have eight accounts. Recently, someone (probably a new college graduate without any business experience whatsoever) at StarTex decided to change a working and functional website and webpage. Consequently, now I am getting bills for bills that have been paid already and the webpage does not allow a review of the bill. I have sent more than a dozen complaints via emails and in response I got nothing but a computerized email that someone would contact me within 1 business day. Now is over two weeks and no one has contacted me. However,, instead I received threatening email that my services will be disconnected. This company WAS good at one time but now it went down to worse company. The customer service is worse that Best Buy. Time to move on and never to return. Goodbye StarTex.

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Changing for the worse!

Robert Smith, Austin, Tx - 2013-12-20 11:12:19

First let me say the responses from Startex seem like corporate doubletalk. After some people contacted CS 3 times with an issue Startex says to write them, Really? I have been a customer over seven years but if the Min usage charge changes to 9.99 for <1000 then you will lose me also. It is very sad to see this former great company push away loyal customers and not give personal helpful replies here. -1

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Thanks StarTex for charging $9.95 per month to use LESS electricity!

KH, Plano - 2013-12-09 20:43:26

I've been a StarTex power customer for 2 years and my renewal is approaching. To my surprise StarTex has decided to increase the penalty for conserving electricity from $4.99 to $9.95 per month and raised the usage from <500kwh to <1000kwh. Use LESS pay MORE. What a deal! I called Customer Service and was basically told 'too bad, so sad'. It's time to start shopping again and I suggest you do the same.

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Too Expensive - 6 years loyal customer

Will Wisenbaker, Irving Texas - 2013-12-04 14:41:00

Was a 6 year loyal customer, no longer. Their rates are no longer competitive and now they are charging an additional $9.95 because I don't use ENOUGH electricity. Really. Called and stated I would not be renewing and customer service could have cared less. Bye bye.

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StarTex Power Responds

2014-03-09 11:14:10

Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns

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Terrible Customer Service and Beware of Usage Fees

Brendon Cearley, Round Rock, TX - 2013-11-19 16:12:51

I've been with StarTex for close to four years and have been happy. However, I recently renewed for six months with StarTex and wasn't told verbally the minimum usage fee is now 1,000 KwH instead of 500 and was hit with a $9.95 fee. hen I called to express my concern to customer service, Angie became belligerent and confrontational. Not only did the meter reading not go for the full month, it was only 29 days and I was barely under the usage. When I tried to explain this she said Oncor controls it and they weren't removing it. It was one of the worst customer service experiences I've ever had. I asked for a supervisor and am still waiting on a call back. Avoid these guys at all costs--they no longer value their customers from what I can tell. I would cancel them tomorrow but will get hit with a $150 cancellation fee.

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StarTex Power Responds

2014-03-09 11:02:57

Thank you for your feedback; StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.

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Terrible Customer Service and Beware of Usage Fees

BJ, Austin, TX - 2013-11-19 16:04:56

When I renewed, they changed the minimum usage fee from 500 to 1,000 KwH per month without telling me on the phone. I got a minimum usage fee hit of $10. When I called to express concern, the customer service agent named Angie became belligerent and confrontational and fought me tooth and nail on removing the charge. I am still waiting on a call back from the supervisor. Stay away from these guys.

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StarTex Power Responds

2014-03-09 10:57:23

Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns

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They Told Me When I Signed Up No Security Deposit..They Lied

David Wysong, Irving, Texas - 2013-10-22 19:25:07

I just signed up for Startex service and 4 days later get a bill for a $350 security deposit. The rep told me no security deposit. He lied. I will be contacting the Texas State Attorney General and will be abrogating this contract.

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StarTex Power Responds

2013-10-28 12:30:06

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and our records indicate this matter has been resolved.

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Whatch out for Star Tex contract

KB Lue, Houston - 2013-10-08 17:20:08

I have been with Star Tex a few years and let contract expire, they go straight to the highest rate they can give you in my case from .9 to .14 increasing my bill by more than a third. They do not care about retaining there customers, I would not suggest them to any one, they give you the excuse of sorry that what it is, when just about every other company out there has month to month for about .10 average. THATS bad business policy and that's how you loose customers. Thanks Ken

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StarTex Power Responds

2013-10-10 12:40:24

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and are attempting to contact Mr. Ken Lue to discuss this issue.

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Rates no longer competitive for long term loyal customers!

MJohnson, Houston - 2013-08-29 11:53:09

Having been very happy with StarTex Power for the last 7 or so years, my annual contract is now up for renewal. Unfortunately their rates have soared and are no longer competitive. For a 12 month fixed contract they are offering 9.6c per kwh when competitors are offering 8.4c per kwh. Sorry StarTex. I've called a couple of times but was told this was your best offer. Hate to leave, but you leave me no choice. Maybe next year you'll offer me a better rate to come back???

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StarTex Power Responds

2013-10-07 05:32:11

Thank you for your feedback. StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.

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Watch out your bill!!!!!

Nipapak K., Houston, TX - 2013-08-26 18:13:30

I've been with this company for over 3 years. I used to really happy with the rate they have to offer until this year. I did not receive any contract expire like I used to. The price went up and I did not know because they did not send me the bill in the mail any more. I called in to ask why I was not notified this year. The representative said it was sent out both in the mail and e-mail.. I checked many times from all the mails I had but not found. The new rate for renew changed from $4.99 for min 499 kWh to$9.45.. I told him I was offered from Reliant Energy with lower rate plus $150 credit, he said he cannot do anything about. Okay then.. time to say bye..

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StarTex Power Responds

2013-10-07 05:30:14

Thank you for bringing this matter to our attention and thank you for your feedback. StarTex Power is more than happy to investigate your concerns related to your contract expiration, as StarTex Power sends all Residential customers notice when their contract term is ending, at least 30 days prior to the contract end date. Please email us at Service@StarTexPower.com, with your account details, we would appreciate the opportunity to address your concerns, as our customers are our #1 Priority.

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Very good experience

Adam, Grand Prairie, TX - 2013-08-16 17:14:35

I used StarTex for several years because they had very competitive rates but as of late the rates have not been as good, so I switched to a different company. However, while I was with StarTex I was very happy with them. Switching away was no problem in fact they called me after I had switched and wanted to know why... when I told them, they said they would be able to offer me a private competitive rate to keep my business but I had already signed the contract. I'll call them again when this contract is up!

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StarTex Power Responds

2013-10-07 05:26:35

Thank you Adam for your kind words as we take Customer Service seriously and as our customers are our #1 Priority. We look forward to being your electric provider again in the future.

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Easy

B C, Fort Worth - 2013-08-14 19:55:02

I signed up for a six month plan and everything went smooth. Connection, (online) billing and payment, and disconnection when I moved out all went smooth and without surprises. I had great service every time I called customer service. They didn't have the best price, but I would rather pay an extra cent/kwH than have to deal with incompetence.

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StarTex Power Responds

2013-10-07 05:24:02

StarTex Power appreciates the opportunity to respond to this posting. Thank you for your compliments regarding StarTex Power and customer service. StarTex Power value your feedback.

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Star Tex is non compliant with our electric situation

Lee Lutz, Garland TX - 2013-08-14 17:50:56

Star Tx Power has been marketing Garland TX. 80 % of our city is served by Garland Power and Light - a muni through the TMPA. This is a result of a senate bill of some years back. ST is leaving personal information on the door for all to see. I have received complaints from our neighborhood. I called ST and after several numbers and a disappointing rejection ,I did what the ST customer service manager angrily told me- ' Contact your city leaders" .I did as well as let citizen on patrol know to look for strangers .I let our neighborhood officer know also. I called ST and finessed my way to a real person in ILL. He gave me the number of a woman in TX as he understood. She has not called back all day. Customer service told me they did not go door to door. I confronted him with the fact that we have the flyers.I am heartsick that an elderly person or an ESL person could be an easy target and create a contract that they cannot use. ST - pls fix this! We cannot sign up with you in this area.

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StarTex Power Responds

2013-10-07 05:12:31

Thank you for your feedback; StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your details, StarTex Power would appreciate the opportunity to address your concerns.

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Supervisor Hung Up On Me!!

Jennifer Roady, Euless - 2013-08-12 22:23:12

I have been battling for almost a week now to get a charge removed from my bill for $40. I have been a loyal customer for 2 years now. I have never called to complain. I've never not paid my bill. I've never had a credit on my account. After speaking with a customer service Rep and her supervisor I asked for a higher supervisor. Then I got Simon in the collections department. After stating my case to him he became very rude. He began talking over me. He was very snappy. I asked him about customer service and this is how you treat people and he said well I'm in the claims department and I can do that. Several more rude statements were made before I finally gave up and demanded his supervisor. He said there was no one else above him. He was the final spoken word on my matter at hand. He then cut me off to let me go. I told him to not hang up and connect me with someone else... And then he just hung up on me!! I am so shocked at how I was treated. I'm in the customer service industry and I cannot believe that happened. So disappointed. I was such a fan too...

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StarTex Power Responds

2013-10-07 04:54:52

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and are attempting to contact Mrs. Roady to discuss this issue.

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Pretty Good! No Problems.

Cynthia , Irving - 2013-08-12 15:07:12

I used this company for over a year anf there were no real issues, They have excellent customer service and many free bill paying options. Pricing seemed about average compared to other companies. They ususlly answer the phone in under 2 minutes of u calling.

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StarTex Power Responds

2013-09-12 11:59:24

StarTex Power appreciates the opportunity to respond to this posting. Thank you Cynthia for your compliments regarding StarTex Power and customer service. StarTex Power value your feedback.

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3.5YRS USER

ED MON, DALLAS TX - 2013-07-22 15:41:06

I HAD STAR TEX FOR THE LAST 3.5YRS AND IT WAS GREAT IN EVERY SINGLE CATEGORY. JUST THE PRICE WAS NOT THE LOWEST ONE, BUT IM SURE IT WAS ALWAYS IN THE LOWEST 3.

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StarTex Power Responds

2013-08-08 09:12:23

StarTex Power appreciates the opportunity to respond to this post. Thank you Mr. Ed Mon for your comments. StarTex Powers' goal is to remain competitive in the Market.

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$9.95 minimum usage charge on <1000 kwh doesn't make sense!!

AS, Houston - 2013-07-16 13:59:03

I have been a startex power customer for more than 3 years now. It's time for me to renew but was shocked to see the min charge increased from $4.99 to $9.95 and criteria changed from <500kwh to <1000kwh. I am a student and never use more than 1000kwh in a month. This is clearly a way to extract extra money from the customers as I will end up paying $120 a year just because I don't waste electricity! Outrageous!! Highly disappointed by this move from Startex.

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StarTex Power Responds

2013-08-08 08:50:22

Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns

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StarTex is forcing the low usage customers to leave!

Ka Chan, Houston - 2013-07-09 20:06:46

I am facing the same minimum usage fee issue too! StarTex paid no effort in retaining their current customers - and raise the minimum usage bar and penalty! They used to only charge $4.99 for usage below 500 kWh per month, but increased the fee to $9.33 for a minimum usage fee for 1000 kWh! Customer service rep is not helpful either and said there's nothing else she can do. I hope Startex will keep their old policy to service users with lower usage (without penalizing them!)- or else they are just gonna drive their loyal customers away!

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StarTex Power Responds

2013-08-08 08:49:32

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and our records indicate this matter has been resolved.

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Great rates for NEW customers

Luis Ramirez, Carrollton, TX - 2013-07-07 14:26:59

If you are looking for a new company and are thinking about StarTex Power, go for it. However, like with any other company, be ready to make your next move before your contract is about to expire. I have used StarTex for a long time. Unfortunately, their rates went up, so I went away and singed a contract with another company. I contacted customer service a couple of times, and all went great. They speak good English and good Spanish and are professionals.

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StarTex Power Responds

2013-08-08 08:45:30

Thank you Mr. Ramirez for your kind words as we take Customer Service seriously and as our customers are our #1 Priority.

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Disappointed

K Mc Cloud, Houston/Rosenberg - 2013-07-04 13:36:21

After having Star Tex Power for a couple of years I wanted to transfer my service to my new home. I was unable to do so, because they do not update their systems. I was forced to find another company. Even after being in the new home 9 months, Star Tex still has our home listed as a commercial meter. I was even told by the customer service rep to just pay commercial pricing! Before we moved into the home Center Point was sent out to verify if it is indeed commercial or residential. After verification Star Tex is the only company that has us listed as a commercial meter. Very disappointed.

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StarTex Power Responds

2013-08-08 08:39:43

Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns

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Used to love...not anymore

Lance Rayborn, Pflugerville - 2013-07-03 13:58:13

I have been with StarTex since July 2009. Every year, I have renewed with the 12 month contract, and I have been very happy. No issues with billing, and when I have had to contact them (I believe only twice over almost 4 years), no issues. They have resolved things to my satisfaction each and everytime. This year, I go to renew...wham, 9.99 fee unless you use 1,000 KwH. Well, my family only does that about 3 times a year. I was ok with the 4.99 fee for 500 kw, as we usually do that. I had seen some people talk about calling their CS and that they could offer the 4.99. Not true...just got off the phone with them, and they said I could only do the 9.99 fee. So, I guess I go with another company now. I am not willing to pay 9.99 a month because I don't leave my lights on and run the AC 24/7. Ridiculous...

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StarTex Power Responds

2013-08-07 14:11:21

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and our records indicate this matter has been resolved.

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Great Company

Luis Ramirez, Carrollton, TX - 2013-07-02 13:10:15

They were my electricity provider for 2 years while in college. My 6 mo. contract at my current residence is about to expire. Unfortunatelly, I have move on to a diff. provider for better rates.

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StarTex Power Responds

2013-08-07 14:07:27

Thank you for your feedback; StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.

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Minimum Usage Fee increase

R. L. Allen, Sachse - 2013-07-01 10:50:02

I was a customer before they were bought by Constellation Energy. I called them shortly afterwards and told them I would give them a chance. One of the deciding factors in choosing them in the first place was the minimum usage fee. I use below 500 kWh one month a year (maybe) and in the past 12 months I have used below 1000 kWh 9 months. With the new minimum usage fee increase and not offering anything below a 12 month plan. I will be paying an extra $90 a year. I have decided to fire StarTex and switched providers. They were charging $4.99 as a minimum usage fee below 500 kWh. Now they are charging $9.95 for a minimum usage fee below 999 kWh. I did call customer service to see if there was anything they could do, since I had been a customer for over 3 years. I was told they have had meetings and was nothing they could do about waiving this fee or modifying it.

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StarTex Power Responds

2013-08-07 13:56:25

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and are attempting to contact Mrs. R. L. Sachse to discuss this issue.

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Need to read your bill statement

bob H, Dallas - 2013-06-28 21:17:03

A note of advise: you need to read your monthly bill statement, and also be careful when you switch even after the contract expires. Additional charge is adding to your account every so often. Hate to call in every time to argue, but you can try to get over charged money back.

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StarTex Power Responds

2013-07-25 13:32:51

Thank you for bringing this matter to our attention and for your feedback. StarTex Power is more than happy to investigate your concerns related to your StarTex Power invoice. Please email us at Service@StarTexPower.com, with your account details, we would appreciate the opportunity to address your concerns, as our customers are our #1 Priority.

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I want to renew with them, but not competitive for loyal 5+ yr customers

Kim G, Pinehurst, TX - 2013-06-25 13:27:05

I was truly hoping to stay with this company after being a customer for about 5 years. I've had excellent customer service since day one and great rates each 12 month renewal. This year I just can't seem to get a rate in the range I am seeking and will probably have to look elsewhere. I wanted to lock in for 24 months but they are higher than several others and just won't budge. Oh well, that's the world of competition!

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StarTex Power Responds

2013-07-25 13:30:20

Thank you for your feedback; StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.

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Renewing with Star Tex

Satisfied Customer, Coppell, TX - 2013-06-25 11:58:27

My contract with Star Tex was about to expire, so I spent much time researching various plans and rates offered by providers in our area. I wanted to see if I could secure a better rate with a company that also scored well on customer satisfaction. After an exhausting search, I called Star Tex to clarify information on their website; all my questions were answered thoroughly in a patient and easy-to-understand manner by customer service agent Ashley. Based on past personal experience, as well as current information, I have chosen to renew with Star Tex.

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StarTex Power Responds

2013-07-25 13:29:14

StarTex Power appreciates the opportunity to respond to this posting, as our customers are our #1 Priority. We are pleased to know we were able to provide you with the answers you requested and that you allowed StarTex Power to continue as your Retail Electric Provider.

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Pricing seems less competitive after Constellation acquired StarTex

Roscoe, Richardson, TX - 2013-06-25 09:53:26

Pricing seems less competitive after Constellation acquired StarTex. After several years with StarTex we have switched to another provider for a lower rate on this renewal. StarTex changing the minimum usage fee from $4.99 for less than 500 kwh to $9.99 for less than 1000 kwh was yet another reason to switch. During the months between A/C and heat we use less than 1000 and more than 500 kwh and it's an insult to be gouged. The folks from Maryland can go back from whence they came. And shame on the Texans (if there actually were any to begin with) for selling out! I guess the founders made their money and ran.

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StarTex Power Responds

2013-07-25 12:57:44

Thank you for your feedback; StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.

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Excellent Customer Service

Virginia Vigmostad, Fort Worth - 2013-06-18 11:19:57

The day after I posted a review on this web site, a StarTex representative contacted me about my review. She lowered the minimum usage fee to $4.99 and the minimum kWh threshold to 500. She renegotiated my contract to my full satisfaction, and now I'm a very happy customer. I wish I had been able to amend my earlier review, but instead, I just posted a new one here. I'm very grateful to have had this web site to research companies. With it, I was able to negotiate a new contract with my preferred energy provider. Thank you!

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StarTex Power Responds

2013-07-25 12:55:35

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We have reached out to Mrs. Vigmostad to thanked her for our comments.

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They don't want to retain their customers

Virginia Vigmostad, Fort Worth - 2013-06-17 18:05:36

It has come time for me to renew my contract with StarTex. If I use below 500 kWh per month, they were charging me $4.99 as a minimum usage fee. Now they want to charge me $9.33 for a minimum usage fee for 1000 kWh, but I normally only between 500 and 900 kWh per month. This is a double whammy for me, which will be about a $100 increase per year in energy costs for me. When I tried to call and talk to customer service, she was nonplussed and told me that she couldn't do anything about retaining my custom. Sad really, as I like to be a loyal customer. Doubling the fees is a heavy-handed way to hike their rates. Before this, I had been very happy with them.

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StarTex Power Responds

2013-06-18 10:49:22

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and are attempting to contact Mrs. Vigmostad to discuss this issue.

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Company keeps going down hill.....................

Mandy, Hutchins - 2013-06-17 17:50:20

I have been a Star Tex Customer prior to the acquisition. Their Customer Service used to be good. Their pricing used to be competitive. I will probably not have a choice this year and will have to change providers. The rate I have been quoted for renewal screams LEAVE! They are not even in the market of competing for business anymore. Their competitors have got them beat in pricing. They got paid on time, and I have been a loyal client. There is no reward in loyalty.

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StarTex Power Responds

2013-06-18 10:46:45

Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns

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Power OK; Integrity, Not

Julian Morrison, Houston - 2013-06-06 14:17:56

Our power service has been fine but it's time to renew our contract and I am reluctant to do it. Startex is not 100% honest and this is why I say this. We had a sparking line outside our window so we did the natural thing: we called the emergency number on our bill. This is actually a number for Centerpoint, who shares guilt in the following fiasco. They sent out a technician to see about the situation. The tech concluded that the line belonged to our landlord, not them, and promptly left. The cost for 2 minutes of this guy's time? $50 on our next bill. They never once notified us of this charge; if they had, we wouldn't have called Startex-Centerpoint. We'd have called 911. Startex was nothing but evasive when I called multiple times to tell them I was never informed of the $50 charge. It was either pay or get dropped. In the end I paid when I realized their system is designed to frustrate you to the point that you'll just give up. They never issued so much as an apology. Disgusting behavior. We hate them for that.

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StarTex Power Responds

2013-06-18 10:45:07

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, the $50 fee that was charged is not a hidden fee from StarTex Power - it is a trip charge from Centerpoint Energy that your electric provider has to bill to you on their behalf - per the PUCT. Centerpoint has been contacted today regarding the dispute and an email is being sent to you regarding the outage call that was made to them and how to get proof of what did or did not take place during the call. StarTex Power appreciates the opportunity to address your concerns.

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I'm Happy

BC, Fort Worth - 2013-06-01 13:02:06

Not the best rates, but better than dealing with headaches induced by the other providers. Establishing service was easy and no complaints the billing.

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StarTex Power Responds

2013-06-18 06:55:44

Thank you for your remarks - StarTex Power appreciates your patronage.

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not competitive

Lindsay Rhodes, Pearland - 2013-05-31 12:12:47

I have been with StarTex for 2 years now. I have never had any issues with them; they provide wonderful customer service, send bills and expiration notices in a timely manner, and provide easy on-line payment availability. I have recommended them more than once to friends. However, my contract is about to expire and I am sad to say I will have to switch for a more competitive rate. Their offer for a fixed rate is over 10% higher than other companies, and their promotion is a simple $10 gift card.

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StarTex Power Responds

2013-06-18 06:54:39

Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns

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Bait and Switch, Stay Away

Steve T., Magnolia - 2013-05-31 09:44:23

Their variable rate plan was great the first month, then the price per kwh doubled the second and subsequent months. They lure you with attractive rates. A bait and switch scheme for sure..

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StarTex Power Responds

2013-06-18 06:35:00

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concernss very seriously. The variable rate plan is not a fixed price protection. A variable plan is never recommended for more than a month because the rate can change at any time. Fixed price protection is what we like to offer. When StarTex Power offer a discounted variable rate, it is only good for 1 full service period and is something the customer have the right to select. StarTex Power would prefer a customer to select a fixed price plan to protect the rate for more than 1 month. If you would like to discuss this issue further please email your account information to Service@StarTexPower.com and we will be happy to assist you.

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REnewed many times but.......conflicted

chris, cedar hill - 2013-05-26 01:29:24

I am a long time Customer of Startex and I am so very conflicted because I had this service at two residences. Before the merger they were so superb. I referred friends to this company. Since Oct 2010, I have not been totally happy but tolerant of the services. . It is time to review and renew my services again and. I am leaning to shopping around. My rates end on 060213 and I have spoke to the customer service but. I wasn't happy with the response. Two years ago I was over charged with the smart meter installed on the new home I bought. HOHUM HOHUM, It was only me in the home at the time. I don't think I would recommend I only had one lost check, My mother was mad about it. Still conflicted.

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StarTex Power Responds

2013-06-18 06:24:37

Thank you for your feedback; StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.

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Switch over to Startex Power - they are GREAT

Lainie, Houston - 2013-05-23 12:53:38

If you are considering switching over power companies, I HIGHLY recommend Startex Power!! Switched over 2 years ago to a fantastic rate for 1 year. When my contract came up for renewal they did in fact mail me a letter a month before the contact was up to renew. I never got around to renewing until today, after going month to month for about a year (and even then my bills weren't that much higher than when I was on the contract). When I called today, I talked to a woman here in HOUSTON, who spoke fluent English and she asked what kind of term I was looking for. I told her if I could get the rate listed on the PowertoChoose website that would be great. I was waiting for the standard reply of "that is for new customers only." but SHE SAID "Yes we can do that. That plan is for new and renewing customers." I also asked her to look up what my average useage was per month and she pulled it right up without giving me attitude. LOVE IT!!!!!! We set up automatic draft payments through the Startex website (not through our bank's pay bills feature) and have had our payments posted every month on the due date with NO ISSUES. Now I know why they keep winning the BBB Customer Service Awards.

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StarTex Power Responds

2013-06-18 06:22:46

Thank you for your remarks Mrs Lainie - StarTex Power appreciates your business.

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Price is very restricted and high for existing customers

Mrs. Perry, Carrollton TX - 2013-05-22 20:14:59

We have been with Startexpower since 2006. It's always hard to get a better rate as an existing customer. Tried to talk to Startexpower cusomer service a few times about the rate a few years ago, the only answer was that they did not really need our business. Being a very loyal customer for seven years, it is sad to find out Startexpower does not need a loyal customer. We do like to stay with one provider and do not like to always switch providers.

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StarTex Power Responds

2013-06-18 06:17:22

Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns

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Non Competitive in Renewal Pricing

Cari, Fort Worth - 2013-05-19 09:18:36

Very few issues, customer since 2008. Not competitive in renewal pricing for the first time in 5 years. Sad to switch from a company with very few issues, competitive pricing is crucial in this economy as our employers have stopped giving raises.

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StarTex Power Responds

2013-05-29 09:41:36

StarTex Power would like the opportunity to address your concerns. Please email us at service@startexpower.com with your account information. I look forward to assisting you to ensure you are brought to a satisfied resolution.

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Retention efforts fall short

Wylie Phelps, Mansfield - 2013-05-16 09:49:52

We locked in good rates for the last two years and looked at renewing today. The price pr Kwh change is radically higher. My wife talked with customer service to try to maintain a reasonable rate and was offered even higher rates. Not a good sign for retaining our custom. We recently persuaded our caregiver to switch over to StarTex (I know nothing about a referral plan, but that would be nice). We will advise her to closely monitor her account when it comes up for renewal. In the meantime, we will shop and most likely change over our service.

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StarTex Power Responds

2013-05-29 09:46:35

Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns

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ever increasing rates

Stephanie , Houston - 2013-05-09 11:43:49

I have been a long time startex customer. Their rates for renewals are higher than for new customers. SSDD, This company was great when it first started, now it's just doing what every other business does. Gets customers, treats them right for a while and then and then raises the bills and the plans.... not worth it anymore...

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StarTex Power Responds

2013-05-29 09:39:39

Thank you for your feedback Stephanie; StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.

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Startex does not want to retain its customers

Fall Creek Customer, Houston, TX - 2013-05-01 09:53:43

I have been a Startex customer for over 8 months (signed two, 3 month contracts and stayed on variable rates for the remaining months). I reached out to their customer service via their website chat option and was told that they couldn't offer me the same rate as advertised on Powertochoose.org because those prices were not available for renewals, even though I am out of my contract. It seems that the company is more focused on getting new customers rather than retaining their current customers. Also, their rates are on the high end compared to some of the other providers. To be fair, I have had no issues with billing and received contract expiration notices timely. I am just irked at the fact that they would rather charge their existing and on-time paying customers more than new customers. To top things off they sent me an email for referral bonuses. Why would I want to refer anyone to Startex if they won't do enough to retain me as a customer?

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StarTex Power Responds

2013-05-14 12:56:59

StarTex Power would like the opportunity to address your concerns. Please email Service@startexpower.com with your account information. We look forward to assisting you.

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Price, Plans and Promotions

Diana M., Clifton, TX - 2013-05-01 09:17:02

Have had Startex for since 2011. Well pleased with rates and service. However, when we received our renewal coming up May 24, 2013, the rates had jumped considerably. Looked on Power to Choose and found a Star Secure One Year Plan for 9.9. However, when we called to renew they stated they do not have that plan. It is the one we have had in the past, just a slight rate increase. The only plan they could offer us was 10.1 or 10.5. Our rate for 5/12-5/13 was 9.7. Why do you not honor the plan on Power to Choose?

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StarTex Power Responds

2013-05-14 12:53:31

Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns

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Rates keep going higher

Alison, North Richland Hills - 2013-04-22 01:07:19

I have been with your business for years and I recently talked to your representative before April 10th for locking in low rates. Your rep said it would be 8.6 per kwH. She told me I could not lock in this rate. My contract will end May 24th, 2013. I am only able to lock in the rates after April 10th. She also told me the rates go up and down. It sounds like I have to call in every day to find low rates. I called again after April 10th and the rep told me it is now 8.9. Four days ago I called again and now it is 9.3. They transferred me to another department and they would give me it at 9.0. I said I have to think about it. Sounds like I can never get it back at 8.6 when I first called in. Your rates looks like it always goes up, never down. I think this is a game trap. I don't appreciate your customer service. I spent a lot of time calling in and it's not going low just high.

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StarTex Power Responds

2013-05-14 12:50:49

Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns

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Good company-needs a little tweaking

Keven Gigout, Highlands, tx - 2013-04-20 12:00:34

I have done a review on startex before and continue to be a current customer. The only thing they need to change is when you want to renew on the 3 month plan that power to choose has for startex, they need to have that available on their website instead of having to call customer service and get a supervisor to override it so you can renew as a current customer. I was told in the past by e-mail that startex treats current and new customers the same so that everyone can get the same rate. How about making it easier for that to happen. I am pleased with them as my electric provider and their customer service is very good. Also they are owned by Exelon now.

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StarTex Power Responds

2013-05-14 12:44:23

Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns

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Renewal

Dorothy Stevens, Mckinney - 2013-04-20 05:09:55

We have been with Startex for 6 years and prior to this year (the first year after the buy out of a once great company )they do not care if they retain a customer . Their rates where always one of the lowest couple that with great service it was an awesome deal. I emailed to see if they where offering anything of the est rate to retain a customer and they said no, to bad they are pushing us out the door . Service is not worth the increase in cost over others companys like Amigo

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StarTex Power Responds

2013-05-14 12:41:36

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and our records indicate this matter has been resolved.

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3 month renewal

ReneeSusan, Houston - 2013-04-15 08:57:26

I have been with StarTex now for 15-16 months. The first year I signed a one year contract and then renewed my contract for three months after that due to the big price difference in the price with the three month plan and one year plan. My apartment lease is about to expire in six months but StarTex doesn't offer any six month plans. Instead, I renewed my contract for another three months but I had to call them personally to get a manager's approval to renew a three month contract at the "new customer" rate. StarTex should make the process easier by allowing existing customers to do it online. Why not reward existing customers by encouraging them to stay with StarTex instead of discouraging them to go elsewhere. Offer them a discount or some other incentive to stay. It's tempting to change when all types of offers are being made by other utility companies but due to good customer service and having no billing issue, I'll stay with them for now. Three months can go by fast, so if you don't want to deal with constant contract renewals, try to get locked into a plan that suites your needs.

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StarTex Power Responds

2013-04-17 09:33:19

Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns

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Unfair overcharging & poor customer service

Connie, Arlington - 2013-04-13 14:08:35

Star Tex Piwer has claimed good customer service in the past. Now I would say that is in the past. They have over charged me. Representative's are rude and unhelpful. Forget about speaking to management. Be prepared to be labeled if you have problems with them. Labeled unfairly financially and with service.

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StarTex Power Responds

2013-04-17 09:26:33

Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns

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Long Time Customer

Billy R. Schulze, Hillsboro, Texas - 2013-04-10 12:45:55

I have been with StarTex for several years now, have not had any major problems and would gladly renew with them if they offered a more favorable rate . My complaint is that every time my contract expires, their rates offered are not as competitive as some other companies. I typically get a 12 month contract and use approximately 500-1000 kwh per month. In their offer for renewal, the additional minimum charge for low usage is now being applied for usage below 1000 kwh instead of below 500 kwh, which drives my effective rate higher. I am once again being forced to evaluate other offers and will likely go with a different company if their renewal offer is the best they can do.

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StarTex Power Responds

2013-04-17 07:59:28

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and are attempting to contact Mr. Schulze to discuss this issue.

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Great service and no surprises

David DiBenedetto, Houston - 2013-03-25 20:30:53

StarTex has been great to deal with. Excellent customer service and no surprises when the bill came in. Been with them for the past 6 months and am very satisfied. Only downside is that they no longer offer 6 month plans so I'll be forced to change providers... a shame really. Lock in for 12 months and avoid the headache I'm having trying to find another provider... bleh.

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StarTex Power Responds

2013-04-17 07:41:57

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and our records indicate this matter has been resolved.

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No more 3 month plans 6 months in. Total bait and switch.

Brent Gray, Houston, Texas - 2013-03-20 18:27:49

I have been using StarTex since last September after seeing a competitive price listing on powertochoose and a recommendation from family members. Everything about managing my bill payments and my first renewal was excellent, but now that I try to renew my bill for 3 months again the second time, I was told I can only opt for a year or more. I have 6 months left on my lease, StarTex, you aren't amazing enough that I am going to pay an early termination fee or go on some wallet gouging month to month plan to continue your services.

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StarTex Power Responds

2013-04-17 07:40:04

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and our records indicate this matter has been resolved.

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Cwade1986

Mr., Wade, Dallas - 2013-03-19 09:19:20

This company has excellent customer service. They have the best rates and are willing to work with you when you need help they are awesome.

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StarTex Power Responds

2013-04-17 07:27:56

Thank you for your remarks Mr. Wade. StarTex Power appreciates your continued patronage.

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Not perfect, but close. Offers 100% wind power

Kevin S., Plano, TX - 2013-03-14 11:34:11

Prices when I signed up for StarTex Power were very good. Then the contract ended and I wasn't a "new" customer anymore. Problem is, the competition, their rates went up too and with all the bad stuff I'd heard about other companies, I decided to stay with StarTex. It's been a good move. When I saw they offered 100% wind power, I was very happy to sign up for it. Rates for renewable energy are a bit higher than regular rates, but if enough of us sign up for it and create the demand, it should drop. In the meantime, this review is powered by the wind. I love that!

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StarTex Power Responds

2013-04-17 07:27:15

Thank you for your remarks Kevin. StarTex Power appreciates your continued patronage.

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Great

Nitin Mahajan, Houston - 2013-03-13 14:34:43

Been using it for almost 3.5 yrs, had a jump from almost 15cnts in 2008 to 9 cents in 2009 and was WOW, electricity became cheap and saved around 50+ $ PM jst because of rate reduction. Your rates are very competitive and CSRs very friendly. What I see you guys lacking in is a quality website and some reward programs which otherwise can cause some loss of customer base. Good Luck!

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StarTex Power Responds

2013-04-17 07:26:16

Thank you for your comments Nitin Mahajan - Startex Power appreciates your patronage. Your suggestion will be forwarded to the appropriate department for review.

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StarTex Processes Received Payments LATE

Mark Lippert, Bacliff, TX - 2013-03-12 19:23:56

I had been with StarTex for several years and have several homes (all StarTex). If the payments are not sent in at least 10 days early to StarTex office in Dallas, StarTex will start sending out "Late Notices". Called StarTex up, they insist that they process ALL received Bills the same day. BS!! I am tired trying to get my payments mailed in 2 weeks early, seeing how StarTex (now Constellation) can not get their act together or at least acknowledge that they have a problem, I have decided to take all my business to Champion. So long suckers!

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StarTex Power Responds

2013-04-17 07:23:33

Hello Mark, I sincerely apologize for the frustration and inconvenience this matter has caused you. It would be our pleasure to review your account. Please contact us at service@startexpower.com with your account information and we will be happy to investigate this issue for you. I hope to hear from you soon. Best regards

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Contract w/ StarTex at your own Peril

Donald Jet, Houston, Texas - 2013-03-12 10:55:15

Had been using StarTex for years. Recently my tenant, unknown to me, "signed" a deal with a new provider, unknowlingly to me. StarTex sent me a bill for $500 for cancelling the contract! StarTex promised to "review the matter", NEVER got back with me. Moral of the Story - Buyer Beware when signing a contract w/ StarTex. Should something happen, their answer is a non-negotiable $500 penalty.

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StarTex Power Responds

2013-04-17 07:20:50

Thank you for your feedback; StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.

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Headache Free Service

Mr.Ghalib, Lewisville,TX - 2013-03-08 00:52:01

We got 1 year contract with this company by a friend's recommendation and never had any issues though we were skeptic for every new energy company that we hadn't been with. We even moved between our contract term and they were so easy to transfer the connection and even let us have energy at both places for few days while moving. Great customer service. Highly Recommend them.

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StarTex Power Responds

2013-04-17 07:19:08

Thank you for your remarks Mr. Ghalib - Startex Power appreciates your patronage.

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Plans offered to existing customers

JoAnn James, Houston - 2013-03-01 11:49:34

I have been a customer of StarTex since October of last year and have been very pleased with their service. Twice I have signed up for the three month plan, but at this renewal period, it is not offered. I asked via live chat if I could sign up for the three month plan and was told to call customer service and they may be able to sign me up. Customer service would not sign me up and was not concerned that I would cancel my service and switch to another company. I mentioned that the three month plan is offered to new customers and she suggested that I cancel my existing and sign-up as a new customer under my husband's name. That has to be the dumbest solution I have ever been offered by customer service representative. She could not offer and explanation as to why it was not being offered to existing customers. I would think that StarTex would be more inclined to offer existing customers better deals, so they will not cancel.

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StarTex Power Responds

2013-03-13 09:45:23

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and are attempting to contact JoAnn James to discuss this issue.

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Excellent Provider

Scott G., League City - 2013-02-17 20:25:07

We have used Startex energy for the past 4 years and have never had a problem. Competitive rates, no surprise charges and have never had a reason to contact their customer service.

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StarTex Power Responds

2013-02-27 08:00:23

Thank you for your remarks Mr. Scott - Startex Power appreciates your patronage.

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Very pleased with Startex power

Keven Gigout, Highlands, tx - 2013-02-04 18:13:31

I have had Startex off and on for several years and have been happy for the most part. They have never got my bill wrong. The only thing that makes me consider switching is since constellation energy bought them out their rates have gone up and are not near as competitive. If they would offer their current customers better rates when it is time to renew then they would not switch as readily. After looking at the companies who have six month contracts today I find several in the 8.0 to 8.5 per kwh and star tex is at 9.5 for the same 2,000 kwh level. It seems that as you get close to renewal the price goes up just before you can lock it in (within 45 days before). I hope in the future they look at this so maybe they will change and want to keep their current customers. Thanks

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StarTex Power Responds

2013-02-27 07:59:25

Thank you for your remarks and feedback Mr. Gigout - Your suggestion will be forwarded for further review. StarTex Power appreciates your business.

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Pretty decent company

Bob r, Arlington - 2013-01-27 21:43:37

I had startex for almost two years. Customer service has been great and easy to work with. Their pricing is reasonable although they are not the cheapest. What I liked was that they don't bait and switch you to another rate when your terms are up (reliant did that to me now). The only reason I left startex is because my contract was up but my girlfriend still had 10 months on her plan when we moved in. I would recommend starte because there is no hassle, good customer service, and reasonable rates.

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StarTex Power Responds

2013-02-27 07:57:37

Thank you for your remarks Mr. Bob - StarTex Power appreciates your patronage.

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Be Warned

Gary Harvey, Houston, Texas - 2013-01-16 17:11:14

After several years service and my contract ending, ST sent me a offer for renewed service. After filing the new service request I was under the impression of getting a new contract. After checking my last bill, I noticed my rate ($0.133) was not moved to the newer rate..! What's the point of wasting the energy to contract for an additional period of time? So much for customer service. Bye, Bye Star Tex, you have a problem and I choose not to continue your service.

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StarTex Power Responds

2013-02-27 07:54:47

Thank you for bringing this matter to our attention and for your feedback. StarTex Power is more than happy to investigate your concerns related to your contract expiration, as StarTex Power sends all Residential customers notice when their contract term is ending, at least 30 days prior to the contract end date. Please email us at Service@StarTexPower.com, with your account details, we would appreciate the opportunity to address your concerns, as our customers are our #1 Priority.

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Grateful and Oh, So, pleased!

Karen Lindsey, Crowley Texas - 2013-01-11 09:11:39

Being a widow and on S.S. I am so grateful to this company. I want everyone to know about StarTex and their low rates and great service. I have saved so much money since changing from the old provider I had used for 50 years. I am here to say, "Don't stay with a company you have been with a long time, keep you from changing to a different provider." I waited way to long to go with StarTex just because I had been with TXU for many years. Check it out. You will be so glad you did!

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StarTex Power Responds

2013-02-27 07:56:38

Thank you for your remarks Mrs. Lindsey - StarTex Power appreciates your business.

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Good Electric Company

Paul Fisher, Fort Worth (Oncor) - 2013-01-07 08:53:57

I've NEVER had a problem with StarTex. I've had several others and their rates and fees always increase. Startex doesn't have the lowest rate, but they are about in the middle. I always use the "AMI" promotional code when I renew and it gives me the cheapest possible price...typically about .2 cents off per kWh. I pay via my banks bill pay system and have never had an issue. They send me monthly bills, they send me renewal notices, and their customer service has always been prompt and courteous. I would highly recommend StarTex for a reliable, cost efficient, and good power company.

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StarTex Power Responds

2013-01-16 11:19:30

Thank you for your remarks Mr. Foster. StarTex Power appreciates your business!

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Competent Customer Service - Reasonable Rates

Monica T, Houston - 2013-01-04 19:35:36

I have been with StarTex Power for at least 3 years now and through it all have never had any issues with their customer service. I have been able to connect to a REAL PERSON every time I call and am never charged ridiculous extra fees for making a payment with a live person. Even when we were going through financially tight months, StarTex never disconnected our power and would contact us if there was a late payment. BTW, they never charged me a late fee either. It's the first electric company I've had, and I've had many (count 4 years of college + 3 of grad school moving almost every year), where I felt that the people working in the company are human and understand when life gets in the way of yes, even the bills. Today, I was up for renewal of contract and I didn't even have to ask for bonus retention offers. The customer rep, Renee, went out of her way to find a deal for me. StarTex - you are keeping this customer! (And I'm going to bring along a few friends too) I personally think that although they might not have the cheapest rate out there, their customer service is valuable enough to justify the rate difference.

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StarTex Power Responds

2013-01-16 11:18:50

Thank you for your remarks Ms. Monica T. StarTex Power appreciates your business!

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Terrible Customer Service

Honda Forsyth, Dallas - 2012-12-06 15:18:36

I was previously with StarTex Power for several years with no problems. My contract expired and I switched to another company simply because they had a cheaper rate at that time. My problem started when I received several e-mails from Startex over a several month period which indicated my bill was due and I owed over $1000.00 each time. I no longer had an account with StarTex so I e-mailed them and forwarded a copy of their e-mail to ask why I was being told I owed money when my account had been closed for months and I did not owe any money when I switched. No reponse after a month, so I e-mailed them again, also attaching their e-mail and my previous e-mail. I waited another 2 weeks and still no response. This time I e-mailed their customer service and cc'd several high ranking members of their company whose e-mail addresses were provided on their website (thinking surely if higher management was notified I would get a response). Well I was wrong. It's been months and still no response. I haven't received any more e-mails regarding payment due. I am keeping all of the documentation showing where I tried to contact them numerous times with no response and my account was closed with a zero balance. I will not sign back up with them in the future if that is how their customer service is handled.

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StarTex Power Responds

2013-01-16 11:20:29

StarTex Power would like the opportunity to address your concerns. My name is Farena, member of the customer experience team at StarTex Power. Please email me at fdavis@startexpower.com. I look forward to assisting you to ensure you are brought to a satisfied resolution.

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Billing Department Bad Bad Bad

Brad Peyton, Arlington - 2012-11-30 12:54:50

I had trouble with receiving my bills throughout by contract with this company. They sent me my last month bill but not my final bill, never sent me any notice of owing them money and then turned me over to a collection company for $43.50. Never, Never,Never do business with this company! You will regret it in the end.

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StarTex Power Responds

2013-01-16 11:03:07

Hello Mr. Peyton, We sincerely apologize for the frustration and inconvenience this matter has caused you. It would be our pleasure to review your account. Please contact us at Service@startexpower.com. We hope to hear from you soon. Best regards.

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Billing sucks

Ty, Houston - 2012-11-28 05:47:42

When I first signed on with them my bill was never more than 115. Now my bill is never less than 135. I've been having family tragedies and have been in and out of the city for the past 2 mths. The bill completely slipped my mind. So I figured it would roll over to the next and I would just pay it all one lump sum like most companies. HELL NO two weeks later I'm back in town and come home to no lights. They give you no lee way. I have 3yr old twin daughters this was an outrage for me and them. I call. And ask them can they reconnect and I could pay it the next morning when I get paid and the response I got was unfortunately our system is automatic and we can not restore power until the balance is paid in full and even then there is a reconnect fee. Miss me with the bs startex there is always a way. DO NOT USE THIS COMPANY. THEY DO NOT CARE FOR THE CUSTOMER. I'm switching to txu. I'd. Rather pay more and be service satisfied than deal with this scrappy company

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StarTex Power Responds

2013-01-16 10:58:59

StarTex Power would like the opportunity to address your concerns. Please email us at Service@startexpower.com or call us at 866-917-8576. We look forward to assisting you to ensure you are brought to a satisfied resolution.

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Horrible Customer Service

Vicente, McAllen, Texas - 2012-11-02 09:25:51

Have a commercial building in McAllen Texas. I had ordered STARTEX to stop service due to a new tenant coming into the building. Low and behold STARTEX failed to stop service and tenant ran up a bill under my name. Then had a bill collector hounding me for the bill and was extremely rude and offensive. Having to clear up a problem created by STARTEX that should have been avoided by them. Definitely would not recommend and will never consider them due to bad service, ignoring my requests, and extremely rude unprofessional behavior.

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StarTex Power Responds

2012-11-20 07:55:26

Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns

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Excellent Customer Service

Kristin Davis, Alvin Texas - 2012-10-12 11:17:55

I am writing to inform you that you have an EXCELLENT employee by the name of Farena Davis. She went to great lengths to make sure that I was taken care of. It is employees like her that make a company so great. I will definitely be recommending Star Tex Power to anyone I know that may need an electrical provider. It isn't often that I find myself pleased with the customer service that utility companies provide, simply because it seems no one cares. It was very obvious that Ms. Davis cared about my needs and made sure to help me in any way that she could. She followed up with me and even sent me information I needed in a text because I couldn't write it down at the time. I am really impressed by the lengths she went to make sure my needs were met. Her service was outstanding. I wish my other utility companies had employees like her. I work in customer service myself and try my best to treat my customers like I would like to be treated. Farena definitely sets a standard and an example that I will follow in my own job. Needless to say…. I hope that she is recognized for the excellence she provides!!

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No More!!!

Troy, Waco - 2012-09-26 21:26:48

Watch out if your contract runs out. I did and my bill doubled in price. I will not be jobbed by them anymore. This after 5 years, they are no help with it either.

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StarTex Power Responds

2012-10-09 05:31:21

StarTex Power would like the opportunity to address your concerns. My name is Jeryce Clayton, Customer Experience Consultant at StarTex Power. Please email me at jclayton@startexpower.com. I look forward to assisting you.

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Rotten service

Gummi, Arlington - 2012-09-24 13:45:03

We've had StarTex for a couple of years now. We pay our bill on time. Went on vacation, and Mrs paid the bill before we left. Get home, no power. Apparently she sent $119 and the bill was for $190. 10 days late with a "past due balance" and they see fit to turn out our power. Lost everything in the fridge and freezer because of it. Customer service was not very sympathetic, and treat Mrs like we're some sort of trouble case. Now we have "reconnect fees" on top of our bill and lost groceries. Helpful customer service my ass. What kind of company shuts off power that quickly, and with such a trivial reason?

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StarTex Power Responds

2012-10-09 05:32:59

I sincerely apologize for the frustration and inconvenience this matter has caused. It would be my pleasure to review your account. Please contact me directly at jclayton@startexpower.com. I hope to hear from you soon.

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Great service for years

Mary C., Dallas, TX - 2012-09-19 15:48:49

Overall I have had great service from Startex since I switched from TXU in 2009. TXU failed to notify me my contract was up and switched me to a monthly rate. At first I thought the high bills was just the hot Texas summer, but then I discovered I had been paying exorbitant rates with them after years of loyalty. So I decided to switch, did plenty of research and at the time found Startex to not only have great rates, but one of the lowest monthly base prices (this is where many companies get you - if you use below a certain amount - Startex is below 499 kWH - many others are below 700-1000. I use less than 499 about 2 months out of the year, but less than 1000 seven months out of the year.) Anyway, they have always sent me a notice when my contract was about to expire and at renewal my rates have dropped even lower each year. Recently, my husband left and divorced me and I needed to switch service into my name. The first rep I talked to when I called wasn't quite as helpful as others, but told me I needed to wait until closer to the end of the contract. When I got within the time frame I called back and got a wonderfully helpful rep who helped me open my new account and didn't charge any deposit fees. I'm also impressed that when people do post complaints on here they always respond - most other companies don't. I was actually being invited to join an MLM energy company, but after doing my research, decided not to do so and stay with Startex. (And yes, I am a REAL customer).

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StarTex Power Responds

2012-10-09 05:27:58

Thank you for your remarks Ms. C. StarTex Power appreciates your business!

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Expect 250% jump on your electricity rate when you forget to renew contract with this company

Kang, Katy - 2012-09-13 21:22:57

Being a loyal customer with Startex for years, I recommend the company to my friends when they ask for suggestions, as I got the impression that their customer service was excellent. Not when I got a $220+ bill which is twice as much as I have ever received. The reason? They changed the way to renew your policy when contract expires. Instead of variable (or flexible) rate they used to put your account on after contract expiration, they now have something called "transition" rate. Guess what? The rate is $20 cents/kwh. The only thing I'm glad about? My normal electricity bill is only about $100. I could have got a heart attack if I got a $400 bill. Run away from the company! That's my suggestion now if anybody ask for opinion.

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StarTex Power Responds

2012-10-09 05:34:53

StarTex Power would like the opportunity to address your concerns. My name is Jeryce Clayton, Customer Experience Consultant at StarTex Power. Please email me at jclayton@startexpower.com. I look forward to assisting you.

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A very professional company

Jim Blaine, Payne Springs, TX - 2012-09-13 08:31:02

This retail electric provider, in my opinion, has one of the best assets a company can have: excellent customer service. Here is where customers are retained or lost and I certainly intend to keep renewing my contract over the coming years.

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StarTex Power Responds

2012-10-09 05:38:27

Thank you for your feedback Mr. Blaine. StarTex Power appreciates your patronage!

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Happy with StarTex service

Rose C Funk, Plano TX - 2012-09-12 20:25:16

I have had StarTex for 4 years now, very happy with service, Have not had any issues pay on time no billing problems. My account is up for renewal and I am finding several other companies that are offering a lower rate, enough to make me consider switching.

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Too expensive!

Steven Kessler, Grand Prairie, TX - 2012-09-10 12:26:45

After looking a www.powertochoose.org I feel like I am way overpaying for electricity. I don't see a single company on that site that is charging more than I pay. My contract just started again, but at these rates I will have to make a change. Rates raise in the middle of a billing cycle with no notice.

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StarTex Power Responds

2012-10-09 05:44:31

Mr. Kessler, I'll contact you directly regarding your account. Regards, Jeryce.

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Double rates

Maria, Houston - 2012-09-08 14:33:23

I was checking your ratings in the internet and I saw your response to a customer whose rates went from .o9 to .12 in July, 2012. My contract expired in May and I did not realize it until yesterday when I noticed that my rate is .165 from .09 in May. I contacted your representative and they told me they cannot do anything for me because I was on month to month. I am switching to another company from next week. I had been a StarTex customer since 2007 and I am very, very disappointed with your company. Al almost 50% rate increase is shameful to say the least. They told me they had sent me a notice of expiration but I did not receive it any. I have two accounts with you which will be switched over next. I called twice and I was told nobody could d anything for me and there was no supervisor who could talked to me. So much for great customer service. Maria

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Very happy

Randy Pascarella, Round Rock - 2012-09-08 08:47:45

We've been with StarTex now for over 2 years and have been very happy with them. We originally signed up due to the high customer service ratings after web research. The rates are competitive (we always look for 12-month fixed rates), not the lowest, but then again, I don't mind paying a bit more for great service like this. It's time for us to renew again and after comparing the fixed 12 rates at our 2000KW/h usage level, StarTex wins again. Thanks StarTex, keep up the good work!

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StarTex Power Responds

2012-10-09 05:53:27

StarTex Power appreciates your business Mr. Pascarella!

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Good While it Lasted

Robert Leiker, Carrollton - 2012-08-30 10:39:34

I've been very pleased with StarTex for the last 3 years, but now that my contract is expiring I see much better rates with other companies compared to the renewal offer I received.

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Beware of this company

Mike Thurman, Mesquite - 2012-08-22 17:43:20

Beware of this company, I have been with them for five years, and I re-uped for 12 months each time. This last time they "lost" my sign up sheet, and when I noticed they were charging me .145 per klw vs .087 which is what they should have been charging me, they refused to do anything about it, except offer me twenty dollars off, if I would sign up again, no thanks, I moved on to Champion, who is by far the highest rated electrical co by JD Power, and this site as well. The best part is an even lower rate than this crooked co would offer me (.084) and don't bother with your phony offer to contact me from Startex which I see with ever complaint here, after three phone calls to even reach a supervisor, at Startex, I don't won't any more.

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I got screwed by Startexpower

Michael Thurman, Mesquite - 2012-08-18 13:08:05

I have been with StarTexPower since 07, and have not had a problem untill now when I got a huge electrical bill. I always have re-signed up with StarTexPower in December, and did again the first week of December 2011. I remember becauce I had my son over at the time and was trying to get him to switch to StarTexPower. I received in the mail a letter from StarTexPower to go to there website and punch in the code in the letter and I would received my new offer, which i did. The offer was 0.087 per kwh which seemed good to me, even though i saw better offers out there. I clicked the accept box and the next screen said that it was a done deal, and that is all I would need to do. I checked the electric bills for Jan and Feb and all was good, they were charging me 0.087 per kwh like they were supposed to do. Then I quit checking the bill untill I got the July bill where I saw they charged me 0.143 pre kwh, so I called and they said I did't signed up and they could charged me what ever they wanted. I said I did signed up, and her response was prove it, and I asked her how could I prove it, and she said that was my problem. I asked to talk to a superviser, and she said one would call me tommorow, of course nobody did call me, so I called back that evening, went thru it again, was denied again, and I asked to talk to a superviser again, was told to hold, which I did for 25 minutes, and finally got to talk to a superviser. She said there was nothing she could do nothing for me accept offer me 20 dollars back if I signed a new contract even though I been with them for five years. I declined and will instead switch to somebody else, and file a complaint with PUCT. I caned help but think that they lose your sign up sheets at low rates so they can stick it to you when your not looking. Anybody else with this problem, maybe there is a class action lawsuite there if this is a standard bussiness practice of theres.

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Contract Renewal

Isabel, Grand Prairie - 2012-08-16 12:30:18

StarTex has always been a good company in the four years that I have been with them. When it came time to renew my contract, customer service tried to work with me on my rates and could only offer me a nine months contract ( I was hoping for six months) with a slightly higher rate then previously. I took it because I never had any problems with them and they have never had any hidden fees. The only thing that I have found disappointing is that within 4 days of my contract renewal, rates dropped below where I was previously. Especially, because when I originally contacted StarTex about possibly keeping my previous rates for renewal, it couldn't be done and now the rates are lower. I may consider switching companies in the future if it means lower rates and a better monthly contract.

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Sold my Business-Still getting charged cancellation Fee?!!!

Nguyen Bech, Houston,Tx. - 2012-08-14 15:22:20

In Dec. of 2011 I signed a 3 yr. contract expecting to be operating my business for another 10 yrs. Unfortunetly, my parents in Vietnam (my homeland) have been sick and decided to sell my business and move back home. The new owners and I have signed a Bill of Sale with no transferable debts, contracts, liabilities, etc. They have other cleaners and have the same REP they have had for over 20 yrs. and will not transfer the contract with StarTex, Because of that I will have to pay thousands of $7,000 in penalties. I am shocked, disheartened, because it will cost me to make this move and I cannot afford that kind of cost. I asked the new owner to consider transferring,but his rate with his preferred REP is .001 less. I cant blame them. Ive been told to file a complaint with PUC. Can anybody else help me? Should I hire and attorney? At this point the cost of an attorney may be less, if you can believe it. I;ve told my story over and over and everyone tells me that it cannot be. But, the new owner does not have to enroll new move in with StarTex, not necessarily good for me. Please help me!!

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It's Time To Move On

Yvette Gentry (Harshaw), Spring, TX - 2012-08-11 19:14:22

I've been a Star Tex customer for 3 years, and I would have to say had a good experience with them up until now. After the first year, they notified me that my contract was up for renewal. I requested them to renew at a certain rate, which would have been comparable to one of their competitors. They agreed, and all was well. I was in for a surprise when that contract expired. No notice, and just a surprise bill with the rate jacked up 3 cents KWH. I sent Star Tex an email asking if they would lock in a lower rate, letting them know that if they did I would refer a customer to them. I received a big N-O, and that was the end of that. I then requested a letter of credit from them, and haven't heard anything back. Needless to say, it's time to switch, because my monthly electricity bill is way too high, and they are simply no longer competitive.

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Watch Out When Your Contract Expires!

Michael McDaniel., Red Oak,TX - 2012-08-06 09:38:57

I have been a Star Tex Power customer for the past 2 and half years. Although their rates were a little higher than their competitors their billing and customer service was always great. However, my 12 month fixed rate contract recently expired and my 8.750 rate went to 13.390 on my next billing cycle. Evidently they don't mind gouging their current customer base with an excessively higher rate and really don't mind retaining current customers! I felt taken advantage of (screwed to us the popular venacular). Obviously, I went with one of their competitors renewing with a 7.9 fixed rate. Good bye and good riddens Star Tex Power. I hope you figure out that treating your current customer base fairly and equitablely is what keeps you in business.

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Renewal

Tia McDaniel, Hutchins - 2012-08-05 13:14:31

I received a visit from a TXU representative today advising that the people in my community are being overcharged by our electric provider. She explained that although my contract states one rate with Startex Power, I’m really paying between 11 to 12 cents for energy. She offered me a 5.5 cents rate for 24 months and a visa gift card for $150.00 if I would switch to TXU and stated that if I was not satisfied with my first bill they will switch me back to Startex. I usually don't entertain sales reps but the 5.5 cents rate got my attention. After a few more questions I declined her offer due to a previous unpleasant experience with TXU. Since it is time to renew my contract I went to a website that compares rates for my area. I saw a couple of rates that seemed to be reasonable but not too familiar with the actual companies. I then went to Startex Powers’s website and saw one plan that I’d like to enroll in but it’s only a 9 month plan (wish it was for 24 months). I have been with them since September 2007 and have no complaints about my bills but I will continue to look since I have a little time left to renew. I wish they offered more competitive plans in my area.

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StarTex Power - Good Experience

Billy R. Schulze, Hillsboro, Texas - 2012-07-31 13:38:33

I have been with StarTex a couple of years and have been extremely pleased with them. However, like so many other customer reviews of StarTex, their rates seem not to be among the most competitive whenever your contract has to be renewed. As my contract is near expiration, I again will be forced to seriously consider other companies because of lower rates.

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Big issues - Faithful Customer + Contract of Promises

LL Hamilton, Houston, TX - 2012-07-30 21:35:48

Been with StarTex for 2 years and have been very satisfied. Billing is clear and I especially like that if I've forgotten to pay my bill by a certain date, StarTex will send me an email reminder a few days before the bill is due. And had alway recommended @ more than 50 times in pass years. However, until I saw that the new rates they're offering for existing customer @ June 17, 2012, so I had sign up early. After all, I never had any problems with their service. Always helpful over the phone and online, they made it easy on me every time I've had to renew early. But, After little over month later got an unexpected renewal contract mail, said that due to StarTex Power were purchased by another company and things have to change. What ???!!!! Why me??? So, now the StarTex Power staff saying they can’t find my contract and they want me to use their month-to-month plan rate 20 cent per KWH.*(use under 500 kWh ) That rate is too high !!!!!! Very dissapointing !!!! jacked my rates sky high!!!! What happening about my last early renewal contract that was promises to me ??? That was @ June 17, 2012 and June 18, 2012. I did sign up online and got confirmed two time by email, again !!!! On June 18, 2012 they had told me their computer system had little error, but they will honor my online renewal contract. That why she had resend me another WEB ### CONFIRMED AND LOCK ME IN FOR another three months renewal contract new rate @ 9.1 per kWh. Do they want my business ??? Decision, decision, decision ???!!!!

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So Sad to Change from Startex, but Renewal Rates just weren't competitive

Laura Trent, Fort Worth - 2012-07-30 16:24:55

I have nothing but absolutely positive things to say about Startex. Their billing is easily read and accurate. Their signup prices were competitive and their minimum usage fee kicked in at a much lower usage than other companies. They were extremely helpful in their signup and the only time I spoke with customer service, which was to ask about renewal rates because my contract is ending, they were extremely polite and helpful. I was only on hold for maybe 2 minutes and the young lady who helped me was exceptionally polite and knowledgeable. The ONLY reason I'm having to leave is because they are offering me an increase in my current rate for the next 12 months and they are quite a bit higher than some of the new contract prices that other companies are offering right now. However, I had intended to stay with them if they would have maintained my current rates so if you are a new customer, you cannot go wrong with their service or prices!

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Excellent Company hate to leave

Kisan Shah, Houston - 2012-07-28 13:45:16

I have been with StarTex Power for few years and my contract is up for renewal. I have been very happy with StarTex Power until I saw that the new rates (> 10 Cents) they are offering me are too high for me in this economy. Sad to say goodbye as I have a cheaper written offer from another company. My congratulation for wonderful job they all are doing at StarTex Power.

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What is Customer Service? Rate Hikes!!

Carolyn M, Garland TX - 2012-07-27 01:05:56

Amazing how when you call, they need to research and call back. Wait for days, months and NOTHING! My rates went up, no reason then they said my contract expired but I renewed prior.....ALMOST DOUBLED MY RATES!!!

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No longer competitive

David Keel, Stafford, TX - 2012-07-26 10:32:08

I have been a Star Tex customer for at least two years. My contract is up for renewal, and at first I was going to renew with Star Tex; but I, too will have to switch providers. When I shop for rates, I am seeing prices as low as 8.8 cents per KWH from some companies, with most in the 9.2 to 9.5 cent range. I switched from Reliant because Star Tex had such good rates. I have never had any customer service issues with Star Tex, but I am frankly shocked to see their rates are now on the high end of the spectrum (10.7 per kwh). I can even get better rates now with Reliant! I see several postings on that ratings site from customers who had the same experience as me. They loved the service but are leaving for better rates. I am not saying Star Tex has to be the lowest; but they are simply no longer competitive. It's a hassle to have to set up a new account with a new provider, but this price hike is too much to take.

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StarTex stuck it to me!

Cody, Houston - 2012-07-24 08:59:07

I had been with StarTex for several years and was happy with them until I received my bill yesterday. My variable rate excluding TDU surcharged increased 46%, from $.0879 to $.1286, from the June 2012 to July 2012 bill. I don't see how "market fluctuations" could account for such a huge increase. I checked their 12 month contract rate and StarTex is not offering competitive rates like they used to. Their current 12 month rate is $.108 kwh. For comparison I just signed a 12 month contract with Cirro for $.09 per kwh. Both quoted rates include fixed charges and are based on 1,000 kwh of usage. On the Power to Choose website about 70% of the competing 12 month plans are cheaper than StarTex. If your renewal is coming up with StarTex it is definitely time to shop.

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StarTex Power Responds

2012-07-27 09:47:01

Hello Cody; I sincerely apologize for the frustration and inconvenience this matter has caused you. It would be my pleasure to review your account. Please contact me directly at jennifer.lewis@startexpower.com. I hope to hear from you soon. Best regards, Jennifer Lewis

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Hate to leave...

Teresa Montalvo, Katy, TX - 2012-07-22 10:23:45

We have been with StarTex for about 1 year now. We really love the wonderful customer service and excellent service. We recently received our renewal notice and unfortunately we may have to switch companies. The rate we were quoted is not as good as the current offer and are not as competitive as other companies. We would really love to stay but have to do what is best for us. Thanks StarTex for making our transition to Texas a great experience!

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StarTex Power Responds

2012-07-27 09:45:23

Hello Ms. Montalvo, thank you for your post. I am pleased to hear we made your transition to Texas a good experience; however I am saddened to hear you are considering leaving the StarTex Power family. I was unable to locate your StarTex Power account. If you are still a StarTex Power customer, please feel free to contact me directly at jennifer.lewis@startexpower.com, as it would be my pleasure to attempt to retain your patronage. I look forward to hearing from you! Best regards, Jennifer Lewis

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You Had Me at Customer Service

Dave Bottorff, Allen, TX - 2012-07-16 17:32:15

Been with StarTex Power for a couple years and at the end of current contract period. While there are some other companies with slightly cheaper rates, I was drawn back to renew my contract by the excellent customer service, no hidden fees, and no gimmicks (like paying $5.95 to call Customer Service . . . *cough*- Reliant-*cough*). I'm willing to pay a little more for a company that exhibits integrity in dealing with their customers.

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StarTex Power Responds

2012-07-27 09:40:11

Hi Dave, thank you so much for your positive words of affirmation! Yes, we feel customer service should be FREE; we do not charge to take care of you! I have located your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation for your loyalty to StarTex Power. Please do not hesitate to contact me directly at jennifer.lewis@startexpower.com, as it would be my pleasure to assist you. Thank you!

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It's A Hassle To Switch

Robert, Spring, Texas - 2012-07-16 06:19:59

I had a great experience with Star Tex but my contract is up for renewal. I have found a rate much lower to switch. It's a shame that I have to do this but I'm nolt going to pay between $25.00 to $30.00 a mopnth extra to stay.

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StarTex Power Responds

2012-07-27 09:36:09

Hello Robert, thank you for your post. I was unable to locate your StarTex Power account. If you are still a StarTex Power customer, please feel free to contact me directly at jennifer.lewis@startexpower.com, as it would be my pleasure to attempt to retain your patronage. I look forward to hearing from you! Best regards, Jennifer Lewis

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It was great while it lasted.

John, Sugar Land - 2012-07-12 20:42:40

Been with StarTex for 2 years and have been very satisfied. Billing is clear and I especially like that if I've forgotten to pay my bill by a certain date, StarTex will send me an email reminder a few days before the bill is due. However, the rates have gone up more than what I would have liked and I'm unfortunately forced to switch now. No other reason but the rate.

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StarTex Power Responds

2012-07-27 09:35:29

Hi John, thank you for your feedback. I was unable to locate your StarTex Power account. If you are still a StarTex Power customer, please feel free to contact me directly at jennifer.lewis@startexpower.com, as it would be my pleasure to attempt to retain your patronage. I look forward to hearing from you! Have a wonderful day! Jennifer Lewis

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Renewal distress

Robert, Spring, Texas - 2012-07-09 15:41:15

I have been with Star Tex energy for two years., It is now time to renw and they went up on the rate extremely high. i am going to have to search for a new energy provider which i have found several on a 12 month plan that are $.03 cheaper per KWH. Their billing is good and easy and I had no problkem, justs the new rate schedule.

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StarTex Power Responds

2012-07-27 09:34:43

Hello Robert, thank you for your post. I was unable to locate your StarTex Power account. If you are still a StarTex Power customer, please feel free to contact me directly at jennifer.lewis@startexpower.com, as it would be my pleasure to attempt to retain your patronage. I look forward to hearing from you! Best regards, Jennifer Lewis

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good company

jill, lake jackson - 2012-07-09 05:35:13

good company was with them for 3 yrs but rates are not comparable to others any more

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StarTex Power Responds

2012-07-27 09:33:50

Hi Jill, thank you for your post and for your patronage to StarTex Power for three (3) years. If you are still a StarTex Power customer, please feel free to contact me directly at jennifer.lewis@startexpower.com, as it would be my pleasure to attempt to retain your patronage. I look forward to hearing from you! Best regards, Jennifer Lewis

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Renewal

Gina Phipps, Cypress, Tx. - 2012-07-08 13:03:51

I have been with StarTex Power for 2 years and my contract is up for renewal. I have been happy with StarTex the whole 2 years until I saw that the new rates they're offering their existing customer are too high. Sad to say but I'm most likely to sign up with another provider.

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StarTex Power Responds

2012-07-27 09:32:53

Hello Ms. Phipps, thank you for your post. I was unable to locate your StarTex Power account. If you are still a StarTex Power customer, please feel free to contact me directly at jennifer.lewis@startexpower.com, as it would be my pleasure to attempt to retain your patronage. I look forward to hearing from you! Best regards, Jennifer Lewis

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No complaints

Rob Tuthill, Houston - 2012-07-07 11:56:11

I had StarTex for a couple of years and never had an issue. Their rates were fair and the costs were straight forward and easy to understand. I even like how their bills are organized. I also like their online system for reviewing and paying your bill. I had to leave them since I moved to a place where I was not responsible for electricity. I have recently signed up with them again since I purchased a home a couple of months ago. Even though StarTex was not the cheapest option, I did not hesitate in signing up with them. I am happy with them and expect to be a long term customer!

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StarTex Power Responds

2012-07-27 09:29:37

Mr. Tuthill, welcome back to the StarTex Power family! I have located your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your positive feedback towards StarTex Power. If you need any assistance at all, please contact me directly at jennifer.lewis@startexpower.com, as it would be my pleasure to assist you!

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Never had any issues

David Hord, Spring, Tx - 2012-06-25 09:14:34

I have been with Startex for a couple years or more now, and have never had any problems with their service. Always helpful over the phone and have made it easy on me every time I've had to renew. And, from what I can tell, their rate is not always the lowest listed on "Power to Choose", but their cost is pretty straightforward...where as other companies appear to have quite a few different underlying fees. I try to find a reason to leave, but they keep pulling me back in ;-)

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StarTex Power Responds

2012-06-29 12:25:46

Mr. Hord, thank you so much for your kind words, and for your recent renewal. I have located your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your positive feedback towards StarTex Power.

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Great Company / But..

T. Stricker, Laredo, Tx - 2012-06-14 17:49:49

Had Startex for about 1 yr. Never had any issues. Only issue is that to get a good rate you have to change to a new provider as they don't offer the best rates to present customers.

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StarTex Power Responds

2012-06-29 12:24:00

Hello, I hate to see you have left the StarTex Power family. To clarify, we do offer the same rates to existing customers and new customers. Please don't hesitate to contact me directly at jennifer.lewis@startexpower.com once your current contract expires with your new provider, as I'd love to see what we can offer you at that time in an effort to bring you back to the StarTex Power family. Take care!

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Recommended to Family

Alicia P., Rockwall, TX - 2012-06-06 19:01:54

I have been with StarTex since 2009 and have been really satisfied with the rates and the great customer service. When my family members were looking to switch, I immediately recommended StarTex.

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StarTex Power Responds

2012-06-29 12:21:12

Alicia, thank you for your positive feedback and for your referrals to your family. Please contact me at jennifer.lewis@startexpower.com, as I'd like to review some of our recent enhancements to our Referral Program that may be of interest to you!

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Great!

S. Brown, Bedford - 2012-06-04 14:58:16

When we signed up, StarTex had very competitive rates. I like being able to pay online (and not pay a fee), and I also like not being required to pay by automatic draft. We have never had a problem with service. In fact, the only problem I have ever had was that my initial request for e-billing apparently didn't go through; luckily I caught it before the due date of our next bill so we didn't get a late fee. My sister also signed up for StarTex on my recommendation when she moved. Now that we are looking at renewal, a few other companies appear to have better rates. However, StarTex's minimum usage requirements and base charges if you don't meet the minimum are much lower than everyone else's so I will be crunching some numbers before I make my decision. Overall we have been very happy with StarTex.

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StarTex Power Responds

2012-06-29 12:19:36

Hello, thank you for your kind words. If you still need assistance with reviewing rates, please contact me directly at jennifer.lewis@startexpower.com, and I will be more than happy to assist you. Thank you, again!

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Made the Switch

Green Mom, Plano - 2012-06-01 12:01:46

We have used/tried with StarTex Power at our rental properties on and off in between tenants for the past two years. Had great experiences each time using their month-to-month plan, easy to sign on and off, with excellent customer services. Now that the contract at our own residence is up for renewal, we decided to look around. Not surprisingly, through this website, we saw that StarTex power has a very attractive competitive rate for the 100% renewable energy plan. So we just signed on. The whole application process only took about 2 minutes online. With the past experiences we had with StarTex Power, we know that it is going to be good. We are in!

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StarTex Power Responds

2012-06-29 12:16:52

We are thrilled to hear you signed on with us at your residence! If you need any assistance at all, please contact me directly at jennifer.lewis@startexpower.com, as it would be my pleasure to assist you!

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No problems so far

E. Martinez, Weslaco, TX - 2012-05-30 06:07:06

Online payment structure is great. Prices are competitive. I haven't had to use their customer servicee as of yet. I've been with this electric provider for several months now. Woul definitely reccommend!

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StarTex Power Responds

2012-06-29 12:15:28

Thank you! We value your patronage!

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Used to be awesome, now billing nightmare

Tami, Watauga - 2012-05-21 08:12:24

I've been a StarTex supporter since 2008. They were awesome - had the lowest rate, and offered great customer service. However, they were purchased by another company and things have gone downhill with their billing. I was double billed once (which was actually Oncor's fault) but it took months to straighten out because of StarTex's inability to generate a bill in a timely manner. Even though I had no bill to even pay, I got collection notices and daily phone calls about not paying the erroneous bill. Most recently, I moved, and even though I was assured my rate would stay the same since I stayed in the same service area, my rate went up 1.45 cents per kWh. I called and they generated a new bill, except kept the same rate. I called again, and they generated a new bill, but this time, they only gave me a credit for less than half of my usage. I had received a new meter, and they only credited what was on the new meter. My contract is up in less than a month and will be finding a new provider. It's a shame they were bought out and the customer service has gone down hill so much. As they say "StarTex, where customer service is always free" - what they don't say is that it's not always right.

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StarTex Power Responds

2012-05-31 08:03:06

My name is Jennifer Lewis, Office of the President at StarTex Power. First and foremost I sincerely apologize for the frustration and inconvenience this matter has caused you. I would sincerely like the opportunity to review your account and address your concerns. Please contact me at your earliest convenience at jennifer.lewis@startexpower.com or 713-292-2551. I look forward to assisting you.

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Good online service

gege, Houston - 2012-05-18 12:13:15

Good service without problems.

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StarTex Power Responds

2012-05-31 08:03:21

Thank you! We value your patronage!

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Have Recommended to Neighbors

D. Wheeler, Irving - 2012-05-11 22:58:42

I have been with StarTex almost two years and am completely satisfied. Their rates are always competitive, particularly when you add the hidden fees to other company's rates. I definitely plan on renewing my contract.

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StarTex Power Responds

2012-05-21 10:29:21

Mr. Wheeler, we are thrilled to hear you have been pleased with your services thus far! I have located your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your kind words!

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Nice Elec. Company

JANG RONG OUYANG, Plano, Tx - 2012-05-09 06:23:42

Recommended by my boss and switched to StarTex last year. I am so happy that I made this decision. The online access is convenient and the rate is stable not like other company increase price nearly every month. No hidden fees. I had recommended to my other friends to switch to StarTex. Thank you StarTex for the great service and give consumers a peace of mind... J.R. Ouyang

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StarTex Power Responds

2012-05-21 10:22:07

Ms. Ouyang, we are thrilled to hear you have been pleased with your services thus far! I have located your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your kind words!

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S.Marcoe - Forney, TX

Steve Marcoe, Forney, TX - 2012-05-07 10:47:56

Just finishing my 12 month agreement. I have never had any issues with billing or customer service. But I am looking at switching because of cheaper rates now. I wish StarTex was just a little more competitive on pricing.

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StarTex Power Responds

2012-05-21 10:17:07

Mr. Marcoe, thank you for your recent renewal with StarTex Power. We value your continued patronage!

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Great and no surprises!!!

D Ericson, Dallas, TX - 2012-04-29 00:00:00

I switched to Startex 6 months ago, after being with another provider for almost 15 years. Should have changed YEARS ago. I did alot of research and decided to go with Startex due to price plans, reviews, ratings etc. I am very glad I did. I wanted to wait to review them until I had been with them several months. Things have gone great. Billing is spot on, NO surprises! Yay! Email reminders to pay bills etc. When I have contacted contact customer service, they are extremely helpful by phone but also they respond to emails VERY fast! Great company and I hope to be with them a long time! Just be sure to lock into a price and remember to renew when it expires. They take credit cards too if you pay your bills that way, I just wish they took American Express. That's my only complaint! Great company

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StarTex Power Responds

2012-05-21 10:16:34

Ms. Ericson, we are thrilled to hear you have been pleased with your services thus far! I have located your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your kind words!

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Awesome!

Tiffany, Killeen, TX - 2012-04-27 00:00:00

I just switched from Green Mountain Energy to StarTex. Their rates are MUCH better for green energy. The customer service was AWESOME, she was very helpful, spoke very clearly, and was articulate. She knew what she was talking about and to make it even better she was an AMERICAN! I didn't have to press one for English! They also have a referral program for referring friends where they give you AND your friend both $25 credit to your accounts. I am very satisfied.

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StarTex Power Responds

2012-05-21 10:10:15

Tiffany, welcome to the StarTex Power family! Your satisfaction is our reward! We are proud to be your retail electric provider!

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Extremely satisfied

Eric Israel, Houston, TX - 2012-04-15 00:00:00

I have been a StarTex customer for nearly 4 years, first at my apartment and now my home. Their rates have always been some of the lowest on the market with no hidden fees for credit card payments, auto debit, telephone payments, etc. I have had several businesses I know and friends switch at my urging and they have all been equally satisfied. My contract is up for renewal in June and I fully expect to be renewing my contract for another 2 year term!

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StarTex Power Responds

2012-05-08 13:50:01

Eric, thank you for your continued patronage and support of StarTex Power. I was able to locate yo ur account and have sent you an email in regards to renewing your contract with StarTex Power. I look forward to assisting you! Jennifer Lewis, Office of the President

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.14 c and .17c month to month trap

Ira S, Friendswood, TX - 2012-04-09 00:00:00

I have been with them since 2007. When in a contract there are not many issues. I have 2 accounts with them on auto debit. One time they debited one account, but not the other and sent me disconnection notice and fees demand. Notice, both accounts use the same CC. Took the fees off, but not off my record. Hmm. I have been off the contract for who knows how long. My month to month rate right now is 14 and 17 cents. Quite a high rate compare with 8 cents you can find somewhere else. I called several months ago and they offered like 12 cents which is way higher than others. My son got a much cheaper promotional rate at his apartment as a new customer. I guess they don't care about loyal customers! Very dissapointing. On the other hand I like they offer auto debit by CC and more organized than some other outfits around. I lost a lot of money being month to month for a couple of years and ready to move my business somewhere else.

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StarTex Power Responds

2012-05-08 13:47:38

Ira, my name is Jennifer Lewis, Office of the President at StarTex Power. I would genuinely appreciate the opportunity to review your accounts and address your concerns. Could you please be so kind as to contact me at jennifer.lewis@startexpower.com? I look forward to hearing from you.

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Never Had a Problem

Josh Wingard, Houston, TX USA - 2012-04-04 00:00:00

I have been with Startex Power for about 12 months now and never had a problem with them. Called once to update something on my account and the customer service was great and was handled quickly. I would definitely recommend this company. They have good rates and seem to focus on customer service. Looked around at other companies but will be renewing with them.

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StarTex Power Responds

2012-05-08 13:38:55

Josh, thank you for your continued patronage and support of StarTex Power. I was able to locate your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your kind words. Jennifer Lewis, Office of the President

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I have recommended them!

Sara Bramble, Houston, TX - 2012-04-04 00:00:00

I not only found their customer service above average but I have been extremely satisfied with my electric bill. There are never any big surprises just great service!

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StarTex Power Responds

2012-05-08 13:30:52

Sara, thank you for your continued patronage and support of StarTex Power. I was able to locate your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your kind words. Jennifer Lewis, Office of the President

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Good bye old friend!

Susan, Houston, TX - 2012-04-03 00:00:00

I've been with Star Tex for 5 years and have had absolutely no problems whatsoever. On the rare occasion that I have called customer service I have found them to be courteous and knowledgeable. Alas, I now find myself with much trepidation, preparing to switch to a new provider with a better rate. I am sorry to say goodbye to Star Tex, but I have my budget to consider.

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StarTex Power Responds

2012-05-08 13:28:54

Susan, it is unfortunate to hear you have left the StarTex Power family. I sincerely hope the new provider doesn’t have any hidden fees in their plan that may cause their competitive rate to be higher than it appears. Please do not hesitate to contact me directly should you be interested in switching back to StarTex Power, as it would be my pleasure to assist you! Jennifer Lewis, Office of the President

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Great Company!

James D Morrison, Fort Worth,Texas - 2012-04-03 00:00:00

I have been with Startex since 2006.I have been pleasently surprised with their prompt,friendly service.Unlike prior experiences with my local cable and phone company.When you call with a question.They have never let me languish on hold.Or subject you to some horrid robot goonie.Although,I have noticed a little cheaper rate elsewhere.I will stick with Startex.I guess that I am "old school".And In these times of poor service and rude people.That means alot to me.

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StarTex Power Responds

2012-05-08 13:19:54

James, thank you for your continued patronage and support of StarTex Power. I was able to locate your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your kind words. Jennifer Lewis, Office of the President

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Happy with Startex

Houtan, Carrollton, TX - 2012-03-29 00:00:00

Pro: Good company never had a problem with them and no hidden fees or surprises. CON: Could be a bit cheaper

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StarTex Power Responds

2012-05-08 12:00:34

Houtan, I have located your account and have sent you an email in regards to your feedback. Thank you for your continued patronage to StarTex Power. We value you as a customer! Jennifer Lewis, Office of the President

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Great Service and Pricing

Rob Pickrell, Alton, TX - 2012-03-27 00:00:00

I moved down to S. Texas almost a year ago. Well closing on my home, the realtor had suggested Ambit as the provider of choice here. It took all of 2 months to realize just how bad Ambit's customer service and pricing was. I called them one afternoon, well sitting on hold for 45 minutes, I started doing research of other providers and found StarTex. I called StarTex directly after hanging up on Ambit (never did get a rep, even after 45 mins). I was talking to a StarTex rep in less then 5 mins. She took my new order and I was on my way in just a few minutes. I just got my renewal notice from StarTex and I'm happy to say I'll be staying with them. Great service and definitely the lowest pricing. Keep up the good work StarTex. Thanks.

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StarTex Power Responds

2012-05-08 11:57:47

Robert, thank you for your continued patronage and support of StarTex Power. I was able to locate your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your kind words. Jennifer Lewis, Office of the President

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Your quotes are wrong

Sandy, North Texas - 2012-02-20 00:00:00

I just renewed after a year. I slipped, but they did warn me my plan was expiring, so it was my fault. I'm not a huge fan of their website, but their customer service is good. I have had no problem with StarTex. I find them to be near the lowest price with 100% wind; the lowest of any company I've heard of.

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reb

Rick, Houston, Texas - 2012-02-13 00:00:00

Have been very happy with star for 3 years

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StarTex Dissapoint

Charles, Hutto, TX - 2012-02-06 00:00:00

StarTex jacked my rates sky high, costing me hundreds of dollars, without renewing me at the preferable rate. Would not recommend.

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StarTex Power Responds

2012-03-05 12:41:20

StarTex Power would like the opportunity to assist you, as we do take customer service seriously. At your convenience, please email me at jbell@startexpower.com or contact me directly at 713-292-2551 so that I may research what has transpired on your account. I sincerely apologize for any inconvenience you have endured and look forward to assisting you. Jennifer Bell: Manager, Office of the President

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Consistent, as long as nothing changes

Thom, Allen, TX - 2012-01-20 00:00:00

I've been with them for almost 5 years. I made a mid-plan switch in May/Jun '09, when rates sank and I was tied into their 3 yr (roughly $.14/kWh rate) and got into another 3 year for (then) $.119/kWh. I had a bit of back and forth with them after the switch as their billing department didn't get the word that i was in a new plan. After 2 months, they got it straight. The only thing was I allowed them to continue billing the CC as I didn't want to discontinue and draw their ire. Shortly after I noticed that they never updated my new 3 yr plan 'end' date. After I called, they told me it was May/Jun of 2012. You can bet your last buck that I'll be on top of the change so that I'm not thrown into the non-plan summer rate. For others to note (but check, i'm not sure if it's law or the company's position) - but they told me I could submit my 'switch' request 15 days before the last period started). Be sure to check, don't take my word on this. Overall-I'd definitely refer them!

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StarTex Power Responds

2012-03-05 12:39:04

Thank you for your feedback. I would like to review your account to ensure you were given the Star Treatment. If there were any areas of opportunity, I would like to follow-up accordingly. I would greatly appreciate it if you could please send me your account information at jbell@startexpower.com. Thank you in advance. Jennifer Bell, Office of the President

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Excellent

Lonnie, Hurst, TX - 2012-01-20 00:00:00

Star Tex has been an excellent company to deal with. Customer service is friendly and helpful. They answer the phone when you call and the rates are really competitive. Billing is accurate . Couldn't ask for more.

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Outstanding service, great prices.

Matt Bramanti, Houston, TX - 2012-01-18 00:00:00

I've been with StarTex for over two years. Their prices are very competitive, and automatic draft isn't required. Customer service is friendly, competent and quick.

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StarTex Power Responds

2012-03-05 12:29:12

Matt, thank you for your continued patronage and support of StarTex Power. I was able to locate your account; therefore please be on the lookout for something special from me in the mail, as a token of our appreciation of your kind words. Jennifer Bell, Office of the President

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STP Will Jack Up Your Rates If You're Not Paying Attention

Houston Customer, HOUSTON, TX - 2012-01-16 00:00:00

As many have noted, this company will sneakily jack up your rates if you're not paying attention. They'll lure you in with a low introductory rate, induce you to autopay your bills, then double your rate immediately at the end of your term and hope it takes you a while to notice. Exceptionally sketchy business model. I've used several providers and this company is by far the worst.

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StarTex Power Responds

2012-03-05 12:27:04

StarTex Power would like the opportunity to assist you, as we do take customer service seriously. At your convenience, please email me at jbell@startexpower.com or contact me directly at 713-292-2551so that I may research what has transpired on your account. I sincerely apologize for any inconvenience you have endured and look forward to assisting you. Jennifer Bell: Manager, Office of the President

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Very Satisified - I just renewed after 2 years

Jared, Wylie, TX - 2012-01-07 00:00:00

Very satisfied with Startex. I was on a fixed plan for 2yrs and just renewed for a 4 month plan. They are very transparent.

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StarTex Power Responds

2012-03-05 12:22:21

Jared, thank you for your kind words. I was able to locate your account with StarTex Power. Please be on the lookout for something special from me in the mail, as a token of our appreciation of your patronage. Jennifer Bell, Office of the President

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Worst costumer service ever!

Laura, Houston,TX - 2012-01-06 00:00:00

We have had problems with the service and they have the worst costumer service. Choose another provider!

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StarTex Power Responds

2012-03-05 12:20:11

Laura, StarTex Power would like the opportunity to assist you, as we do take customer service seriously. At your convenience, please email me at jbell@startexpower.com or contact me directly at 713-292-2551so that I may research what has transpired on your account. I sincerely apologize for any inconvenience you have endured and look forward to assisting you. Jennifer Bell: Manager, Office of the President

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Service to Multiple Locations

vacuumlady, Houston, TX - 2011-12-13 00:00:00

StarTex has moved with me 2 times since I started with them and they have been easy to communicate with. Professional staff.

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Short but good experience

Kyle V., Houston (humble), TX - 2011-12-19 00:00:00

I only went through the ordering and cancelling process with Startex Power, but it was a pleasant one. The online ordering system is very fluid and doesn't feel cumbersome. Unfortunately I needed to have power within 24 hours and was unaware that Starpower DOES offer that service, and we signed up with another company and had to cancel the service with Starpower. The customer service person was very friendly when I made this request and she did explain to me about that 'priority service' but understood my situation and cancelled the service with no penalties or issues. I recommend startex power simply based on the fact of great customer service, their modern online services, and their good rates. I'll be switching to them once my term with this other company expires.

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tricked me

J. C. Clark, Houston, Texas - 2011-12-06 00:00:00

I signed a contract with StarTex Power for X number of months at a decent rate after my initial commitment, StarTex almost doubled my rate in the middle of summer at our highest usage which in-turn more than doubled our bill. This went on for over two months and when I contacted StarTex costumer service they would not work with me and basically was rude on the phone. I have since switched companies for a much lower rate. I would not recommend this company and if you look around, rates are much lower else where.

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StarTex Power Responds

2011-12-27 03:23:18

StarTex Power hates to hear you have switched providers. I would love the opportunity to review your account to see what transpired. Please feel free to contact me directly at 713-292-2551 or jbell@startexpower.com. I look forward to assisting you!

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Simply the BEST

Gina, Pearland, TX - 2011-11-15 00:00:00

Rates that make you smile instead of cry, and the friendliest, most helpful customer service around. Switching to StarTex was the best decision I made in a long time. Wished I could have kicked Reliant to the curb YEARS ago. Been with StarTex almost 2 years now, and still couldn't be happier!

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Displeased customer

Anonymous, Anna, Tx - 2011-12-29 00:00:00

I recently switched my business account to StarTex Power where they say their customers are treated like a star! This is the farthest from the truth! I have found that their customer service people are rude and of no help at all! I would strongly discourage anyone from signing with this company. I have switched and will never consider them in the future! T. Gilland

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StarTex Power Responds

2012-03-05 12:17:25

My name is Jennifer Bell, Office of the President at StarTex Power. Although you are no longer an active customer, I would still like the opportunity to research what transpired on your account. At your convenience, please email me at jbell@startexpower.com or contact me directly at 713-292-2551. I look forward to hearing from you and am sincerely apologetic for the frustration you endured.

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StarTex Turns off Online Account Management

Jason, Bedford, Texas - 2011-11-01 00:00:00

StarTex has a strange policy of turning off the online account management if you do not pay your bill in time. It seems to me that during these times, the online account management tool should be more helpful. Turning it off when you are needing to pay your bill seems contrary to good logic.

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StarTex Power Responds

2011-12-27 03:19:47

StarTex Power sincerely apologizes for any frustration and inconvenience this matter has caused you and would like the opportunity to address your concerns. Please email our Office of the President at jbell@startexpower.com or 713-292-2551. I look forward to assisting you!

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Good at the beginning then prices went up

A.C., Houston, TX USA - 2011-10-17 00:00:00

I've had StarTexPower for a while now. Their promotional or beginning rates are good but since I moved to the new place, the price has gone up significanly (avg 13.69 cents, which is much higher than the initial price). Although I did not select the fixed option, increase from 5.2 cents to 13.69 cents is just too much. The first impression I got from this company was that they would care about such significant increase or maybe advise their customers of the high increase in price... but that's not the case. Also, in this day and age, their bill payment system seems to be very outdated. Launches into a separate window, no email confirmation, etc. Time to start looking for another provider...unfortunately.

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StarTex Power Responds

2011-10-26 03:21:18

We hate to hear you are considering leaving the StarTex Power family. I would love the opportunity to assist you and address your concerns. Please feel free to email me directly at jbell@startexpower.com. I look forward to assisting you!

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Reliable

Anonymous, - 2011-09-20 00:00:00

My contract with StarTex is about up and I have been searching for a cheaper provider. However, after reading the reviews for these companies I realize that the bargains come at a cost, customer service and reliability, both of which I have found to be excellent with StarTex. StarTex's prices are about average, but at least I know I won't have any battles with these folks!

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Hate to switch

Anonymous, Texas - 2011-09-21 00:00:00

I was on a rate plan until this July and was very happy. I did not enter another because I knew I would be buying a home and was worried about breaking a contract. Even though I have been going month to month my bill has been good. Unfortunately I am forced to shop for another company because the new rate plans are very high. I have not had any issues, I love that I can go online and pay, and my bills were decent. They no longer offer any rate plans that are priced decent. I did try to call customer service to see if I could get a lower rate as a loyal customer but no luck.....so I will shop and read reviews until I find another company

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StarTex Power Responds

2011-10-26 03:09:32

StarTex Power would like the opportunity to assist you! Please email the Office of the President at jbell@startexpower.com. We look forward to hearing from you!

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ty, Texas - 2011-09-21 00:00:00

I was on a rate plan until this July and was very happy. I did not enter another because I knew I would be buying a home and was worried about breaking a contract. Even though I have been going month to month my bill has been good. Unfortunately I am forced to shop for another company because the new rate plans are very high. I have not had any issues, I love that I can go online and pay, and my bills were decent. They no longer offer any rate plans that are priced decent. I did try to call customer service to see if I could get a lower rate as a loyal customer but no luck.....so I will shop and read reviews until I find another company

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No Problems

Anonymous, Texas - 2011-10-27 00:00:00

Signed up online, Auto pay, Sends bills. Website work good. No problems

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perfect service

Ted Bishop, Electra, Texas - 2011-09-07 00:00:00

I have been with Startex for 2 years and have NEVER had a problem.

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Startex bait and switch

Anonymous, CC TX - 2011-10-01 00:00:00

Got Startex on their low price on the powertochoose site. I didn't read the fine print, and the price went from about 6 kwh to 16 kwh...why even have those bait and switch prices? Just put your price up their and quit trying to screw the people.

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StarTex Power Responds

2011-10-26 03:11:27

StarTex Power sincerely apologizes for any frustration and inconvenience this matter has caused you and would like the opportunity to address your concerns. Please email our Office of the President at jbell@startexpower.com. I look forward to assisting you!

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Easy

Anonymous, Dallas - 2011-08-30 00:00:00

I had no problems with this provider

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hugh increases in price

desh, texas - 2011-08-28 00:00:00

I will be leaving Stattex after 5 years of great service and good pricing. Just checked and their rates went sky high. Best to mover on now and save a little money exspected this takeover company bad deal for Loyal customers.

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StarTex Power Responds

2011-09-19 04:27:28

StarTex Power would like the opportunity to address your concerns. My name is Jennifer Bell, member of the management team at StarTex Power. Please email me at jbell@startexpower.com or call me directly at 713-292-2551. I look forward to assisting you to ensure you are brought to a satisfied resolution.

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Always fair price, never any account problems

Eric S., Euless, TX USA - 2011-08-27 00:00:00

Been with StarTex for a few years now (4 I think) and we've always been gotten within $.05 / KWh of anyone elses 12 month fixed rates - they've never jacked us around with big rate hikes when pur contract expires and renewing fixed rate contracts is painless. Their web site pretty much can handle anything and I've never had any billing problems. Even when I had to close my debit card and forgot to tell them; they got a denied charge but no fees were imposed on me and I was able to update the card info on their web site. Been very happy with them.

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Future Uncertain???

Texas Consumer, Houston, TX - 2011-10-03 00:00:00

StarTex Power (Houston, TX) began with and established a reliable platform in the retail electric market noted for their excellent Customer Service department. They have been sold to Constellation Energy (Baltimore, MD) which has very low retail customer service reviews and itself is being taken over by Exelon Corporation (Chicago, IL) which has terrible customer service ratings. Wait and See...???

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StarTex Power Responds

2011-10-26 03:13:49

StarTex Power would like the opportunity to address your concerns in regards to our new ownership. Our customers can expect the same competitive rates and excellent customer care. Please feel free to contact me directly at jbell@startexpower.com, as I would be happy to answer any additional questions you may have in regards to this topic. I look forward to assisting you!

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Happy Happy Startex Customer

Terry, Houston, Texas - 2011-08-23 00:00:00

No surprises with StarTex. Have been with them for over 3 years and love the easy to read statements and no surprise billing. I assume customer service is just as pleasant but haven't had to call. Will be renewing with them again.

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I like StarTex

Bkeo, Houston, TX USA - 2011-08-23 00:00:00

I've been with StarTex for the past 2 years at 2 diff apt. They weren't the cheapest but they had good ratings. This past year I've been paying $.11 Fixed (avg monthly bill is $70 for a 720sf 1bd apartment i keep the A/C at 80 with fans on. They don't transfer service to a new apartment so they'll set up new service for you. The only issue I had with them was during my 2nd month at my 2nd apartment when my bill totaled to $200. I called and after a very long wait, I reached them and the person was really helpful. It turned out that the meter was read wrong by the CenterPoint meter reader. I checked it myself and followed the rep's instructions, and he reduced it back to the usual $70. They're a fine company, but I'm moving again so I'm hunting good rates but with a good company. I may just renew with StarTex. I also go paperless and pay bills online on 100% renewable power. Pros: Nice Customer Reps, Online billing, Green Cons: Long wait to reach Customer Rep, No service transfer

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No nonsene electrical company

Anonymous, - 2011-08-21 00:00:00

the orpcing is straight forward. No interuptions in service. Good rates.

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sucks

Cat, the colony - 2011-08-20 00:00:00

This company sucks...I've had for a year and the rates keep jumping..I have my house that's only 1600 sq ft and keep it at 76-77 in the house...my bill is 400$...I don't use that much energy...that's more than twice the last year for summer..I hate this company and im gonna switch soon just have to find a better company...glad I don't have a contract with these people.

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StarTex Power Responds

2011-09-19 03:20:19

StarTex Power would like the opportunity to address your concerns. My name is Jennifer Bell, member of the management team at StarTex Power. Please email me at jbell@startexpower.com or call me directly at 713-292-2551. I look forward to assisting you to ensure you are brought to a satisfied resolution.

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retired and moved to Texas ! july2011

Ichabod Mudd, E.Texas - 2011-08-19 00:00:00

here is Our experience DEREG's : (not one co. explains the convoluted plans, very very bad for NOOBS) what that means ,is vast complexity ! we moved Texas July 26,2011 some how the company changed hands , last month. and we got no bills for July. (we keep reserves for when we travel out of country. I got no warning that my rate would go from 9 to 13 cents/kw ! ouch (floating bla bla's) I called and asked why no bill. Lost or USPS? I owed a tiny extra amount and CC it, now. and then was told our contract expired.! ok ,been here 1yr +15 days,. so signed back up. (but odd how contract ended in june?)(not told) but at the end of the week , i get a huge bill. NOT HAPPY, with StarTEX power. I will switch and pay the $150 if they dont agree to correct my billing. No email was sent to warn us. not resolved. NOOBS,nail the contract end date to the wall. or get burnt. In Texas. Set stat to 79F. (works great in summer) avoid Teaser rates ! dont eat the worm....

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StarTex Power Responds

2011-09-19 03:17:16

StarTex Power would like the opportunity to address your concerns. My name is Jennifer Bell, member of the management team at StarTex Power. Please email me at jbell@startexpower.com or call me directly at 713-292-2551. I look forward to assisting you to ensure you are brought to a satisfied resolution.

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Start Tex LOST me for LIFE

Mr Castleman, Dallas, TX USA - 2011-08-12 00:00:00

Star Tex raised my fixed rate a trivial amount when the Texas PUC allowed it. Even though I was paying over a 20% premium above current market rates they still raised the rate. Just because they CAN raise a fixed rate a small amount does not mean they SHOULD. For me it was about principle. If I was paying below market rate I would have understood that they wanted to recover cost. Instead they neglected an opportunity to treat me like a valued customer instead of a account number. I am leaving them over a trivial $5 because they could have treated me better when I was already paying a premium price. Lost customer for LIFE. Beware all.

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StarTex Power Responds

2011-09-22 08:47:44

My name is Jennifer Bell, member of the management team at StarTex Power. I have emailed you in regards to your concerns. Please feel free to respond with any additional questions or comments.

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Horrible company

Anonymous, - 2011-08-01 00:00:00

Avoid these guys at all cost. Downhill since acquired!

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StarTex Power Responds

2011-08-12 08:59:51

StarTex Power would like the opportunity to address your concerns. My name is Jennifer Bell, member of the management team at StarTex Power. Please email me at jbell@startexpower.com or call me directly at 713-292-2551. I look forward to assisting you to ensure you are brought to a satisfied resolution.

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VERY PLEASED

Gilbert Cavello, DUNCANVILLE, TX 75116 - 2011-08-01 00:00:00

I just have to say there customer service is A+++ I dont have to wait on the phone forever to talk to anyone!... There prices our cheap and I just love them! Been a customer since 2007

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Startex for me

Joe Pat, Houston, TX - 2011-07-27 00:00:00

No problems at all with Startex. However, they no longer have the lowest rates.

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Highly Recommended

JB, Houston - 2011-10-06 00:00:00

I have been with Star Tex for about two years. They have very competitive rates and good customer service. We saved lots of money over Reliant or TXU.

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h

Bob, Houston Texas - 2011-07-11 00:00:00

Have been with them for a while but rates are a little high versus comp in summer 2011 so jumping ship. other companies have month/month that looks like a deal.

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StarTex Power Responds

2011-07-19 04:39:13

It is unfortunate to see you are considering leaving the StarTex Power Family. My name is Jennifer Bell, member of the management team at StarTex Power. Please email me at jbell@startexpower.com or call me directly at 713-292-2551, as I'd like to review what competitor price plans interest you, to ensure you are comparing apples to apples, as we would love the opportunity to retain your patronage. I look forward to assisting you!

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Superior customer service

Sylvia, Katy, Texas - 2011-07-01 00:00:00

StarTex's customer service rep was excellent. She was knowledgeable and patient when I asked all of the questions that I needed to have answered in order to make the decision to switch electric providers. I had had the same provider for nine years and wanted to make sure that I was making the right decision. Everything was explained very clearly. So far a great experience!

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Good prices, easy to understand billing, no problems

Anonymous, Houston, TX USA - 2011-06-28 00:00:00

Billing is straightforward and easy to understand. No problems. Would use again, but found lower rate for renewable energy with another provider.

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great choice

Kay Miller, Katy, TX - 2011-06-28 00:00:00

On moving to Texas, we were confronted by choosing an electric company. This was overwhelming. I did research on Texas companies, and read a lot of material. I chose StarTexPower, and have never looked back. The rate I pay is such a savings over my previous experience in another state. There have been no problems with this company. I like the way they do business, and will remain a loyal customer.

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Very happy customer

Sheryl, Houston, Texas - 2011-06-04 00:00:00

I've used them for many years and they have competitive rates (not always the lowest) and good customer service.

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Quality and Care

Mauricio, Harlingen, TX - 2011-05-31 00:00:00

Customer Service from StarTex is excellent. Invoicing is clear and comprehensive. There are no extra charges. I do recommend this company

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fab807

Frank, Grand Prairie, Texas - 2011-05-30 00:00:00

Where do I begin? Horrible Customer Service! -- One important thing -- they CANNOT (or would not) properly or adequately compute an electric bill using "average billing" (so I wouldn't incur the $400/$500+ bill[s] in June, July, August!) In other words, I ended up paying over $700.00+ at the end of their ridiculous "10" month cycle. (Go figure? My contract is fixed for 36 months -- why the hell is "average billing" ONLY for 10 months? Run it the ENTIRE term of the contract!! (i.e.,36 months) I'd gladly pay any deficiencies(shouldn't be any though) at the end! Can't wait until the contact period ends!! "Customer Service" i.e., their employees AND supervisors are absymal!! Rates are one thing -- But I'd GLADLY pay slightly higher rates for competent, polite, and knowledgable customer service folks! Finally, not that I'd stay, but NO attempt has been made to try to "keep" me as a customer. RUN from this company!! Competition in the marketplace works!!

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StarTex Power Responds

2011-06-29 12:44:24

StarTex Power would like the opportunity to address your concerns. My name is Jennifer Bell, member of the management team at StarTex Power. Please email me at jbell@startexpower.com or call me directly at 713-292-2551. I look forward to assisting you to ensure you are brought to a satisfied resolution.

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Where the customer is not treated like a star

L Clark, Midland Tx USA - 2011-05-28 00:00:00

Poor customer service.

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StarTex Power Responds

2011-06-29 12:42:08

StarTex Power would like the opportunity to address your concerns. My name is Jennifer Bell, member of the management team at StarTex Power. Please email me at jbell@startexpower.com or call me directly at 713-292-2551. I look forward to assisting you to ensure you are brought to a satisfied resolution.

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Like them

MJ, Houston - 2011-05-25 00:00:00

No complaints after 3 years.

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StarTex

Ted Wheeler, Bullard, TX - 2011-05-25 00:00:00

Been with StarTex for two years, and use the draft payment system. The rates are excellent, and the company gives ample notice when contracts are nearing an end.

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Exceptional price and customer service

JL Powell, Houston, Texas - 2011-08-16 00:00:00

StarTex is exceptional in all senses of the word. It has always been a very good value and the administration has always operated smoothly. However, I recently had occasion to experience the true test of a really good company and that is when something goes wrong. In this case, an erroneous charge from Cernterpoint was passed thru to one of our accounts. StarTex's customer service very courteously responded on a continuous basis until the charge was rectified (giving due credit to Centerpoint also). This may sound simple but it is in stark contrast to the previous large Dallas based company that we had been a loyal customer for years. In that case an obvious serious problem developed with one of the account's meter readings after the hurricane interrupted service for weeks. This began a nightmare that lasted for over a year and a half with charges up to 10 times normal compounded by accounting errors. This was never resolved in large part due to the lack of real "customer service."

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Happy customer!

Dee, TX - 2011-05-18 00:00:00

After searching on the internet for my new electric provider I came across Startex power decided to give them a try. I am very glad I did so, I have been with them going on 3 months now and am happy to say I am a very satisfied customer. I live in a 3 bed 2 bath home my bills have been anywhere from 90 to 120 a month. At first I thought this was some sort of mistake on their behalf but that was not the case. With my previous provider I was paying around 280 a month that was a 2 bed 2 bath. I would highly recomend anyone looking for good service at a reasonable price to Startex!

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Ok provider

Anonymous, - 2011-05-12 00:00:00

Have not had major issues, prices were ok but made mistake of accepting 3 year plan. Bad timing on my part I guess since rate at time I initiated plan was 13.6/kwh. Nothing I could with a $300+ cancellation fee once rates dropped significantly. Not worth cancelling and changing. Will look at other companies to try to improve rate for a while and make up some of what I have lost with this higher rate I got stuck with. Not afraid to switch and may even consider staying if rate is reasonalbe on month to month but it doesn't look like they are beating others or even close even on 3 or 6 month plans Startex appears too high compared to others. Customer service ok and have not had problems on a few occasions when late over the last 2 years.

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StarTex Power Responds

2011-06-29 12:41:34

StarTex Power would like the opportunity to address your concerns. My name is Jennifer Bell, member of the management team at StarTex Power. Please email me at jbell@startexpower.com or call me directly at 713-292-2551. I look forward to assisting you to ensure you are brought to a satisfied resolution.

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No problems, medium price levels

Anonymous, Lewisville,TX - 2011-05-01 00:00:00

Not the least expensive but have never had a problem in terms of unexpected billing or other issues. Essentially, they are a trade off of paying a bit more for the energy with less hassle - depends on what you prioritize

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Great Company, Great Customer Service!

Melissa, Cypress, TX USA - 2011-03-17 00:00:00

Have been a StarTex customer since 2008 and have never had a problem with them. Was thinking about getting a little cheaper rate but then read the reviews of the cheaper companies and saw their horrible reviews and decided to pay a little more for good service. My meter broke a few months ago and I was charged an under min fee that I called today to get credited b/c they are estimating my back bills, so I told them I shouldn't have to pay those fees if I'm now paying those months in full and StarTex said they would credit them and I'll see the credit on my next bill. So far I'm a satisified customer and will stay with them another year.

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Excellent

Hunter Ford, Plano, TX - 2011-03-16 00:00:00

Excellent customer service.

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Amazed

Anonymous, Texas - 2011-03-14 00:00:00

I can't believe how my payments went double in December with no reason. I had a good average of usage, but this month they have charged me like if I had my one bedroom apartment with lights in every drawer of the place . I thought they were charging me the for next month too. From 600 kWt they went to almost 1200 kWt . I have no idea how the calculated. Unfortunately I can't see how the meter is read and it looks like they decide that just because it is christmas we have used what they say. Besides that my January bill went even higher, for the same one bedroom apartment I was charged around 200 dollars being at home only one person, not using the oven, taking 4 minute showers, etc. I just Do not recommend this company with this kind of abuse.

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StarTex Power Responds

2011-03-23 08:43:18

StarTex Power would like the opportunity to address your concerns. My name is Jennifer Bell, and I am the Office of the President Supervisor at StarTex Power. Please email me at jbell@startexpower.com with your account information. I look forward to assisting you to ensure you are brought to a satisfied resolution.

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NEVER AGAIN!

Scott, Dallas - 2011-03-06 00:00:00

The absolute worst utility provider in TEXAS! Horrible Customer Service! Horrible Billing practices! Do not ever overpay your bill- they will not refund you! Do not ever pay your bill one day late- you will get a disconnection notice! Do not ever accidently underpay your bill, even for $3- you will get a collection notice and get charged a late fee of $40. Run, don't walk! I cannot wait until my contract ends!

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StarTex Power Responds

2011-03-14 08:50:48

StarTex Power would like the opportunity to address your concerns. My name is Jennifer Bell, and I am the Office of the President Supervisor at StarTex Power. Please email me at jbell@startexpower.com with your account information. I look forward to assisting you to ensure you are brought to a satisfied resolution.

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Very Happy

CaptJilly, Houston, TX - 2011-02-17 00:00:00

I just completed my first year with Startex and just signed up for my second. I could not be happier with this company. My bill has been cut in half. I live in a 2 story town home that was build in the 80s and I didn't have a bill over $200 all summer!

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Local Company

Lisa, houston, texas - 2011-02-12 00:00:00

i really like the idea of using a local company..they have been great and after watching new companies go out of business i feel good about them

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I'm Very Pleased

DeeDee, Plano, TX USA - 2011-02-11 00:00:00

I switched to StarTex 6 months ago and have consistently had lower bills than with TXU. I had a rate of .13 per kW in the winter and .15 per kW in the summer with TXU and now I have a fixed rate of .09 per kW. My bills have been at least $29 less a month even when I used more kWs. I have saved $289 in 6 months compared to the same time last year with TXU and I used more kWs with StarTex. They did not charge me a switching fee or a deposit. I have not had any interuption of service. I would recommend them.

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My StarTex Power

Kathy Parrish, Carrollton, TX - 2011-02-09 00:00:00

I have been a StarTex Power customer for about 4 years at 2 home addresses, one being an apartment and one being a home and a business. When I first heard of StarTex and changed from "The Bigger and Well Known" company, I was impressed with StarTex's superior customer service, then shocked at the immediate drop in my electric bills. When I was in the process of moving into my home, which did not go as planned, I worked closely with the SAME customer service representative who again did not waiver in her performance and met all of my needs without a hitch. Since StarTex Power had been so awesome with service and pricing, when I opened a business, they again, provided the best customer service and quote. I have dealt with only one other electric company in my life and I have to say there is absolutely no comparison between these two companies. If you are with anyone other than StarTex Power, you should, at the very least, try them for one year. No hidden fees either, just ask.

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The Best Company overall

s.evans, houston,tx - 2011-02-04 00:00:00

I signed up with Star Tex Power about 2 years ago. I tend to do 6 mo. contracts because of lower price. I appreciate their NOT adding on trivial fees, such as "talking with rep, payment by phone, or payment online." It's good business, as usual, with Star Tex. I haven't found anything that would tempt me to change.

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Can't stand this one

Joe, Round Rock, TX - 2011-02-01 00:00:00

They can't wait to find ways to bill you extra. Very short expected turn around on payment. Price doubles if you go off contract and do deal with it immediately.

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StarTex Power Responds

2011-02-07 09:33:24

StarTex Power would like the opportunity to address your concerns. My name is Jennifer Bell, and I am the Office of the President Supervisor at StarTex Power. Please email me at jbell@startexpower.com with your account information. I look forward to assisting you to ensure you are brought to a satisfied resolution.

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Happy with StarTex,

Charlotte Collins, Houston, TX 77065 - 2011-02-01 00:00:00

Today I received an update on the bad weather going through Houston, Texas. I am so satisfied with the rates and customer service.

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StarTex Power is Excellent!

Anonymous, Texas - 2011-02-03 00:00:00

I've only had one problem early on with an automatic payment, otherwise StarTex is outstanding in its competition, pricing, and customer service. We are very impressed and are loyal customers!!

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GREAT PRICE BAD SERVICE

Ivan H, Dallas - 2011-01-24 00:00:00

I was originally attracted to this company by their low rates and I have had service with them for over 2 years. That is until today, due to the Christmas holidays I was unable to make my payment due on the 2nd of Jan. So I figured I would make it with my next paycheck on the 15th. However, by the time I paid my power had been cut off and now I'm facing massive connect and disconnect fees. When I spoke to a customer service manager "NORA" she told me those were their policies and quite frankly I got the feeling she could care less about my disconnected service. In an effort to get some kind of reaction from her I even went as far as to tell her that it may be time to change electric companies to which she replied "I'm sorry you feel that way." Now I can go up to 2 days without power. Not sure if they know, but its "WINTER" AND I HAVE 3 CHILDREN!! LESSON LEARNED: With this company you are nothing more than an account number. They are quick to disconnect and leave you dark!

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StarTex Power Responds

2011-02-07 09:26:20

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and our records indicate this matter has been resolved.

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StarTex Power Rocks!!

Anonymous, Texas - 2011-01-19 00:00:00

I've lived in Texas for almost three years now, and am still in shock over how low my electricity bill is. At first, I had inadvertently signed up for an adjustable rate, (Clueless because in Florida, you do NOT have a choice where power is concerned; on rate, or company.)and when I realized this, all it took was one phone call to get it fixed, at a great rate. No hassle, whatsoever. I've never had any problem at all with the actual service either. The power has gone off a couple of times with weather, or whatever, but it was always right back on in no time. A friend, whose house is smaller than mine, was paying more than three times as much as I do for power. She didn't believe me. I literally had to show her my bill. She's a StarTex Power customer too, now! (Smart meter my foot.) I will absolutely refer people to StarTex Power whenever the opportunity presents itself. Thank you! :)

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Horrible accounting

Neha, Texas - 2011-01-11 00:00:00

Stay away guys, horrible experience while trying to get my refund back. Its over 5 months now (after my services terminated) and I am still struggling to get my refund back. I am making fortnightly calls and every time they tell me I will get back once accnt dept reverts back. I have recommended people in past but I will never ever recommend and subscribe with them again

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StarTex Power Responds

2011-01-19 03:38:31

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and our records indicate this matter has been resolved.

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HORRIBLE customer service

Chris Yonker, Corpus Christi, TX USA - 2010-12-29 00:00:00

I've called several times asking to speak to a supervisor regarding my account, to no avail. I just want to speak with somebody with a brain in their head that cares about not losing a customer. In such a competitive environment, it seems they don't care at all about losing a customer, in spite of my willingness to pay the $350 cancellation fee. Get it through your skulls: I'm going elsewhere unless you work with me. Business 101. Clearly the CS reps don't care about their company or the future (or lack thereof) of their jobs. Would like to add, much like many services today, it's easy as pie to sign up, but once they've got you, good luck dealing with their CS. Nowhere on their website makes it easy to change payment options, renew or otherwise.

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StarTex Power Responds

2011-01-07 11:45:59

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and our records indicate this matter has been resolved. We are attempting to contact Mr. Yonker to ensure he is satisfied with the resolution of his account matter.

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Great Service!

Israel, Texas, USA - 2010-12-29 00:00:00

I like the customer service that I receive from this provider. I have had two other companies and this is a step above them. Not much that you can say about utility companies, except how much they drain your wallet. But StarTex gives you ease of payment options (no service charges for Visa/MC) and great customer service.

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CAVEAT EMPTOR

Chuck G, Lindale, TX - 2011-01-08 00:00:00

Purchase from Startex ever again? _ _ _ _ No. I ordered a variable rate plan that started at a wonderful rate- about $0.072 per kw. They do mention that they can raise the price at their own discretion at any time. What they never mention in the terms is that yes, they are about to raise your rate after only one month of the promotional rate and yes, you will be shocked at how cavalier they are about dinging you once you have been roped in. The idea that anyone would agree to have their rates raised by 64% after only one month (from 7.2 cents to 11.8) is so ludicrous that it won't enter into your thinking as a reasonable prospect, unless someone tells you in plain language that it will happen and that this is apparently routine business to Startex- hence my review here. Don't take a promotional rate unless you have done an exhaustive study of how your account will be handled after the first short period of service. They leave all mention of that out except by inference in "legalese".

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StarTex Power Responds

2011-01-19 03:11:08

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and are attempting to contact Mr. G to discuss this issue.

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Startex Swindlers

David E Smith, United States - 2010-12-16 00:00:00

I am a former Startex customer, at cessation of service I paid the final bill including a penalty for early termination. Then I started receiving calls for an unpaid bill which I never received. After several calls Startex agreed by phone to forgive the penalty ($ 29) as it was never billed. Now I have received a solicitation from a collection agency for the amount. This outfit's accounting is hopeless.

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StarTex Power Responds

2011-01-07 11:44:32

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and our records indicate this matter has been resolved. We are attempting to contact Mr. Smith to ensure he is satisfied with the resolution of his account matter.

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Worst Power Company

MARIE BURNETT, BALCH SPRINGS, TX - 2010-11-16 00:00:00

I am senior citizen and I got my bill on 11/9 and they shut off my power on 11/15. I have 6 days to pay the bill and then they take 2 days to turn it back on. The CS dept is by far the worst I have ever dealt with in all my years. My granddaughter has chronic asthma and needed her nebulizer, they didn't care. My grandson is 5 months old and its 40 degrees at night, they didn't care. DO NOT USE THIS COMPANY, THEY MAY HAVE GOOD RATES BUT THEY DON'T CARE ABOUT PEOPLE

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StarTex Power Responds

2010-12-08 04:31:18

StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and are attempting to contact Ms. Burnett to discuss the issue, as our records are not consistent with her posting.

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Honest and dependable company

Michael Hoffman, Houston, TX - 2010-11-07 00:00:00

First company I switched to who was honest with their rate. They didn't add any unexpected charges like the other 2 companies I used. I will stay with them forever unless they do the same thing to me in the future but I don't expect that to happen. Also, it's great to do business with a company here in Texas.

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Excellent Customer Service

Daniel, League City TX - 2010-11-05 00:00:00

In my experience, a power company is a power company is a power company. The differentiators are price and quality of customer service--that's where StarTex shines. StarTex offers great prices and the company has excellent customer service. I couldn't be happier with my service.

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Great Company

David, Plano, TX - 2010-11-04 00:00:00

I purchased my first home last year and I was very worried about what my electric bills would be in a much more spacious living area. So I compared numerous electric companies against each other. I was very sceptical at the very competetive energy price this company was offering so I signed a 1 year contract. Well I'm very happy to say this company is legit and beats all the major electric companies in the state of Texas hands down. I paid a lot more in electricity when i was living in my 700 sq ft apt. I now live in a 1500 sq ft home and I am paying less yearly than I did when I lived in my apt. I have referred 6 of my friends and all 6 of my friends have told me their electric bills have been cut in half. I wish the company offered a referral bonus because the 6 people I have referred have all referred others. Stop wasting your money. Sign up now and see the difference.

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Couldn't be more pleased!

Leanne, Euless, TX - 2010-11-19 00:00:00

I've used them for over 3 years and I couldn't be happier. Low prices, great service, awesome customer service and easy to use online site. When comparing my electric bills with my friends, mine are always lower, even when my usage was higher. Even their variable rate prices are consistently lower than any of the major companies. I definitely recommend them!

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Great Rates/ Great Customer Service

Travis, Texas - 2010-09-08 00:00:00

Signed up today! Rep was very helpful! even gave me a promo code to save 10 dollars on next bill! Locked in a rate of 9.4 KWH for 9 months.The rep was very clear about the fees, which are close to none! Will continue to use this provider! Thanks Startex!

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Avoid

K, Euless, TX - 2010-08-30 00:00:00

I chose Startex due to low cost. Order experience and initial contact was fine. Like some others here thought I failed to renew their contract one month and was hit with a massive bill. Started calling customer service and found them EXTREMELY UNHELPFUL and RUDE. I canceled my account. They still make daily collection calls even after payment arrangements have been made.

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StarTex Power Responds

2010-10-07 02:12:50

Thank you for your feedback; StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.

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NOT top in Customer Service!

Judy, Houston - 2010-08-03 00:00:00

They added a Late Fee on my April bill even though I've had automatic payment from the beginning. I called three times, and each time I called, the customer service rep said it would be credited on my next bill, but it took until July before I finally received the credit. They advertise they're top in Customer Service. I don't know what they base that on.

6 of 6 found this useful.


StarTex Power Responds

2010-10-07 02:10:30

Thank you for your feedback; StarTex Power is more than happy to investigate the late fee credit issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.

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Satisfied

Tasha, Houston, TX - 2010-07-27 00:00:00

Have had StarTex for a year. I chose them due to their low price. Never had any problems. Both Connecting and Disconnecting phone calls went smoothly. I had no problems over the past year. I set up automatic payment easily. I am moving and have chosen to take this opportunity to go with a company that uses more renewable energy, but costs more. Otherwise, I would have continued with StarTex.

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Keep track of your contract dates

Eric, Plano, TX - 2010-10-05 00:00:00

I chose StarTex Power from several providers in the area. Their rates seem competitive and my service has been great. However, after my initial 6 month contract expired, StarTex never bothered to notify me or ask me to renew. They simply let my contract expire, started charging me a higher, non-contract rate. It's a shady practice and I feel like they've risked losing me as a customer for the $25 they swindled from me. As soon as I renewed, my rate dropped again but clearly I'll need to remember to renew early to avoid their expiration scam.

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StarTex Power Responds

2010-10-25 03:03:42

Thank you for bringing this matter to our attention and for your feedback. StarTex Power is more than happy to investigate your concerns related to your contract expiration, as StarTex Power sends all Residential customers notice when their contract term is ending, at least 30 days prior to the contract end date. Please email us at Service@StarTexPower.com, with your account details, we would appreciate the opportunity to address your concerns, as our customers are our #1 Priority.

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pleased

Keith Bailey, Arlington, Texas - 2010-10-05 00:00:00

I went with Star Tex last year in November 2009 when I moved and my electric bill went way down. I've never had any problems with my bills being correct or have had no problems with their service. My plan ends in November and I plan on renewing for another year. When I checked on new rates, it was actually down from my previous rate by nearly 1 cent per kWh. It all adds up!

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Be Careful!

Ron White, Deer Park, TX - 2010-06-29 00:00:00

Startex is a company that will be sufficient when everything is running fine. However, I had a payment sent a few days late (no late payments for previous 10 months), and they cancelled my power WITHOUT any notification. The power was shut off when my wife was home with our newborn baby. They threatened to keep the power off until I transferred payment to them, but then customer service completely fell apart when I broke off my contract. They keep calling for their final payment despite breaking the contractual obligations of warning us about service termination. Since that time they have added $300 more in fees. Be careful, this company is nice when you are paying on time, but miss one payment, and they will bring the house down on you!

7 of 7 found this useful.


StarTex Power Responds

2010-10-07 02:06:46

Thank you for your feedback; StarTex Power is more than happy to investigate the issues described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would very much appreciate the opportunity to address your concerns

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Awful!!!

Amy Carnes, Odessa, Texas - 2010-07-01 00:00:00

I switched to StarTex after Texas Power began raising our rates into the $.22 range without notice that our plan had expired. StarTex was great at first, bills stayed low then found out they had been estimating for months. Long story short, ended up paying over $700 in one month ON TIME and they still disconnected us the day after I came home from the hospital after major surgery. It took hours and numerous threats to "supervisors" for them to admit I had payed my bills on time &amp; they never should have disconnected our service in the first place. Even the Oncor employee that came to disconnect us said that he has heard lots of complaints on StarTex. They claim to have great customer service but it is among the worst I have ever seen right behind TexasPower. Swithched to Champion and hoping for a better experience.

3 of 5 found this useful.


StarTex Power Responds

2010-10-07 01:58:39

Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.

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Met our needs

Dave, Ft Worth - 2010-05-21 00:00:00

Good price at the time, others are better now. No service or billing problems.

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good electric provider

naomi, houston texas - 2010-07-08 00:00:00

they have wonderful cutomer service and good at payment arrangements and my rate never goes up when i sign the 1 year contract with them

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No surprises

Marty, Houston - 2010-05-06 00:00:00

Painless to switch from previous provider. No billing or rate issues... They do what they say they will do. Competitive rates. Timely notification of renewal. Color us satisfied with no rationale to switch at this time.

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Current customer

Renee, Texas - 2010-04-12 00:00:00

Current customer for one year and now up for renewal. Their rates are still competative after a year and have had no issues in the past year. I will renew with StarTex - why change a good thing?

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Service and Pricing are great.

Bonnie Kemp, Missouri City, Texas - 2010-02-13 00:00:00

Did not have a problem switching from one power company to Star-Tex. They are the greatest, and I have used several different providers over the years. Their rates are among the lowest and I will continue to renew my contract with them.

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Very pleased

Rusty, Killeen, Texas - 2010-03-02 00:00:00

After searching several different electricity providers in my area I found Star Tex to have the lowest rates. I have renewed with them 2 times and found they ahve been a good provider with above average customer service (Not the best but certainly not the worst) It's like gas we all use it so we all have to pay for it. You look for good gas prices don't you. Be sure if you apply on line and everything looks like it is set call and talk to a PERSON and verify that was my only complaint. The service I requested online was not what was registered with the office they did correct everything.

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Best Customer Service & Pricing

Greg, Killeen, TX - 2010-10-24 00:00:00

I have been a customer of this company now for 3 years. Their customer service is excellent! Never had any issues with them! They are the best!

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Don't bother with contract not worth paper written on

Terri Jackson, Houston, TX - 2010-02-05 00:00:00

I signed up for the startex "secure" one year plan at 10.8, guess what, 4 months later my bill has a rate of 10.94 and they didn't bother to send notice and refuse to honour my contract with them. They however intend for me to honour my end and will charge me for leaving early. Don't bother signing up for a "secure" rate, it isn't.

1 of 1 found this useful.


StarTex Power Responds

2010-10-07 01:54:49

Thank you for your feedback; StarTex Power is more than happy to investigate the rate issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.

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Review 1

Anonymous, Houston, Tx - 2010-01-26 00:00:00

Never had any difficulty with this provider.

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Beware their "late fee scam"

Reasonable Guy, Dallas, Texas - 2010-01-07 00:00:00

Give yourself a good 5-7 business days prior to the due date if you bank on-line, since they refuse to set up an electronic relationship with anyone but Wells Fargo. 3 times I've gone through this. If you send your payment through another bank along with your other monthly bills, leave lots of lead time, otherwise you'll get a nice pink greeting from them in the mail along with a late fee charged to their next bill. Then, when you call to see what happened and ensure that your service is still on, they make you feel like you, as the customer, have done something wrong by banking on-line, and not going to one of their preferred payment systems (mail, call their payment number over the phone, or wells fargo). Excuse me for not wanting to jack around with 20 different service providers and desiring to handle and manage my bill payments through my own bank on-line. As soon as my current contract expires, I will be leaving this provider.

6 of 7 found this useful.


StarTex Power Responds

2010-10-07 01:48:09

Thank you for your feedback; StarTex Power is more than happy to investigate the payment issue described in your review, as our customers are our #1 Priority. Note: StarTex Power offers several FREE, FAST, payment options for our customers convenience. Payments can be remitted over the phone at 1-866-917-8271 with a live agent, online on our website (www.StarTexPower.com), or 24/7 using our toll free automated payment and billing system, all free of charge. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.

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Sloppy Billing and Delay Payment Credits

Richard W, Houston, Texas - 2009-12-25 00:00:00

StarTex gives you 15 days to pay your bill and then delays crediting your payment for about 6 days in my experience. If you miss your 7 days to get the bill and get payment mailed to them, you get socked with a late charge. For the first time in 40 years, we were "late" on a payment even though we paid them within 2 weeks of receiving the bill. Beware this company.

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Customer Service Nightmare

T. Jacjson, Texas - 2009-12-18 00:00:00

Received a rediculousely high bill. Obviouse meter read error. Customer service representative was rude. Said probably high because of electric heat (I heat house with fireplace). Startex power has been a nightmare, and once again, I am having a terrible time with customer service trying to get them to correct the meter misread. CUSTOMER BEWARE . . . STAY AWAY!

2 of 3 found this useful.


StarTex Power Responds

2010-10-07 01:36:24

Thank you for your feedback; StarTex Power is more than happy to investigate the meter reading issue described in your review, as our customers are our #1 Priority. Your local Transmission and Distribution Utility (TDU) company, who owns the lines and meters, are responsible for obtaining, validating, and furnishing meter readings to Retail Electric Providers, such as StarTex Power, on a monthly basis. As a result, any meter related request and or disputes are submitted to the local TDU on our customers behalf. Please email us at Service@StarTexPower.com, with your account details, as StarTex Power would appreciate the opportunity to address your concerns.

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Deceptive Promo

GBR, Texas - 2010-02-03 00:00:00

Watch out when you are comparing rates. Star Tex currently advertises 8.5/kWh for their month to month plan, one of the lowest labeling it a "promotional rate". You have to assemble information from two separate places on their web site find out what "promotional" means. If you are a NEW customer, you only get this deceptive teaser rate for one month. After a new customer's first month, or if you are a Star Tex customer and your contract ends, the current month to month rate is really 12.6, which is about 25% higher and one of the highest month to month rates.

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StarTex Power Responds

2010-10-07 03:11:36

Thank you for your feedback; StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.

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A great company

Mary McWhorter, Argyle, Tx - 2009-12-03 00:00:00

I will probably stay with this company forever. The customer service is quick and efficient....and they really care if you have a question or a problem

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Been with Star Tex for 3 years

Quad Dad, North Texas - 2009-10-10 00:00:00

I've been with Star Tex Power for 3 years now and they have easily saved me thousands of $$ No complaints and a staight forward, guaranteed rate. Just a simple bill that I pay on time each month electronically. Hard to beat them.

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StarTex is the best.

Kevin, Dallas, TX - 2009-09-29 00:00:00

Switched back in March. Process was totally seamless. No complaints whatsoever. Haven't had to call customer service once.

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Trying to charge us $3K for nothing!

Poor House, Dallas, TX - 2009-10-31 00:00:00

This company won't let us out of our contract! It's a really long story but they're charging us over $3K for terminating a contract when they haven't done anything! We even offered to switch to them once our current contract ran out but they're not having any of that! What kind of uncaring, selfish people are running that company?! Show some damn empathy in these harsh times for goodness sake! Where's the humanity &amp; understanding &amp; compassion in this company?

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Best service ever

Anonymous, Texas - 2010-04-06 00:00:00

Great rates, wonderful customer service, &amp; fast, easy access to talk to a "real" person.

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The Benefits of Choice

Kevin, Washington, DC - 2009-09-03 00:00:00

The benefits of choice are clear when you work with StarTex Power. I didn't realize how good I had it until I moved away. But from start to finish, and at every point in between, StarTex went above and beyond to deliver competitive prices and excellent customer service. I was most impressed when a VP picked up to answer a billing question. You just don't find that service elsewhere. I miss having the option to choose a power company. But if I ever make it back to Texas, StarTex is the choice for me!

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Very Pleased

John, USA - 2010-03-21 00:00:00

My last electric provider started going up on the rates and started charging a $5 monthly service fee for handling my account paperwork (sending me a bill in the mail). Also my last electric provider had a very large fee for breaking a contract they insisted I sign. Several friends switched to Startex and were very pleased. I switched to Startex and my electric bills were immediately cut in half compared to the same amount of electricty used with my previous electric provider. Startex does NOT charge me a monthly fee for handling my account paperwork. Startex does NOT charge a fee if I change me contract. Customer service at Startex also very friendly and helpful.

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SUPER PROVIDER

Malted, San Angelo, TX - 2011-04-20 00:00:00

Our condominium association has enjoyed StarTex for about three years now and they are definitely super. We locked in a rate and really enjoyed turning the thermostat up or down without tears when we got their bill. Super service/customer support.

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Great Energy Provider

Anonymous, Texas - 2009-08-06 00:00:00

Very easy to get started with, we lived in an apartment for 2 years where electricity was provided. They switched us over promply (we bought a home)and there was no deposit required. I like the option for signing a 6 mo. contract at very competitive rates.

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Customer Service Nightmare

Ann, Texas - 2009-07-29 00:00:00

Have tried to obtain service for the past 2 months, promised service since jun 2 it is now jul 29. I was told the order never went through. I've never experienced such negligent service, it's as if they don't want customers. I must praise one agent Ally, she is trying to clean up the others' mess. We would like to have your the service but are still waiting.

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Good company

Jason Bourland, Houston, TX USA - 2009-07-12 00:00:00

I am happy with the service and the price.

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No stadiums, no frequent flyer miles. Just cheap juice.

Matt, Houston, TX - 2009-06-14 00:00:00

I got exactly what I paid for -- reliable service and a good price. The website is no-frills, but perfectly functional. I'm very satisfied.

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Adequate

D Wear, Arlington, TX - 2009-05-28 00:00:00

Adequate company Poor web site for management

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Star Tex Power - Hidden Rate Increases

Geraldine, Katy, TX - 2009-05-26 00:00:00

Star Tex Power raised my rates without any notice; my bill went from my fixed rate of 11 cents to over 20 cents per kilowatt! I didn't even notice for two months; when we called to ask why they didn't contact us about our contract expiring, the customer service rep said "we got too many complaints for calling, so we quit doing that..." Up until my contract expired, I was fairly happy with Star Tex... now I would not recommend them based on my experience.

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I Love StarTex !

dgorrrr, Fort Worth, Texas, USA - 2010-04-08 00:00:00

StarTex customer service is the best, they are always friendly and I have the option to talk to a friendly representative instead of an automated system. They truly know what customer service is, they are the BEST ! I also like the rates they charge!

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Good Rate

Dain Ronson, Ft Worth TX - 2009-05-08 00:00:00

Rate is good

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