StarTex Power is a retail electricity provider that was founded in 2004 to sell retail electricity in the state of Texas. At one point StarTex was one of the fastest growing businesses in Texas and a former winner of the JD Power & Associates award for customer satisfaction in the retail electricity market. In 2011, StarTex Power was acquired by Constellation Energy.
Constellation Energy is one of the largest conglomerates in North America. They operate over 35 power plants in 11 states and are one of the leading competitive suppliers of electricity and natural gas, as well as Baltimore Gas & Electric, their regulated utility in central Maryland.
Teri , League City - 2016-07-12 18:10:28
Startex power was great. I used them last few years and ended 12/2015. I rated them 4 lamps because I was billed an early termination fee that was supposed to be waived since I moved. I spoke to 3 different Customer service reps about it and I was told all was good every time until the next rep would call to get a $49.50 payment. I just received a call from a collections agency, claiming I owed the $49.50 again and told her the story. She told me to email her the Info. I called Startex Power, spoke to another kind service rep,( they have all been kind and helpful), told him what was going on, like so many times before and he said he sees all the notes but that the cancel refill had not ever been filed. He was doing it now and they actually owe me 50 cents since I over paid my last bill. So they were a good company I used for years until I moved in with my fiancé. I would still use them but he has a contract With another provider.
Don, Katy - 2016-04-07 18:58:32
I been with Star Tex for 4 years.Never had any problems until now. I was told that I would not pay for service charge and then they decided they wanted to disconnect me. They had on recoed from anthor company that the service charge was droped cause I didn't have anybody come.Now they want me to pay for something that was droped. I would not recmind thid company at all.Customer service is so bad.
Roscoe, Cedar Hill - 2016-04-02 10:12:50
I signed-on and tried to see my renewal offer and after entering the renewal code the StarTex website pops up a message saying it doesn't appear I'm within a renewal period. That was FAIL#1. My service ends in 12 days which is within the 14 day window. So I called. Based on past calls to customer service I was prepared to be quickly annoyed. I asked for a 12 month quote. 7.1 cents per KWH and no minimum usage charge. I asked about a "base charge" (I have one on my current plan), then he mentions a "usage credit". That was FAIL#2. These providers are playing games! With all the credits, surcharges, etc. it's difficult to figure out what exactly YOU will be paying based on your usage. I opted to switch to a company that offered a reasonable flat rate per kwh + the Oncor delivery rate per kwh + 5.25 Oncor standard, and no minimum usage penalty fee, no base rate, and no "usage credit" B.S.. The combined rate is less than 7.1 cents and there's no telling what the parameters are at StarTex to get the 7.1. These companies are playing games to get themselves listed at a low 1 cent at the 1000 kwh level on powertochoose. I see one company that is 1 cent at the 1000 kwh but 11 cents at 2000 kwh which is what you'd probably be paying in the summer while running the A/C. The dishonesty and deception of the people running these companies is mind boggling! The "Electricity Facts Label" was supposed to simplify comparisons but the companies go out of their way to obfuscate their rates. As always, buyer beware.