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Shop for TriEagle Energy | Texas Electricity Ratings

TriEagle Energy

TriEagle Energy

TriEagle Energy is an electricity company that has specialized in commercial electricity since it's founding in 2002. In 2011, TriEagle expanded into the residential electricity market in Texas as well as the deregulated electricity market in Pennsylvania.

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TriEagle Energy Fixed-Rate Plans

Plan Name Months Features/Promotions/Offers Rate (per kWh)
Green Eagle 12 12

  • 100% Renewable Energy
  • Enjoy price security for a full year!
  • Enjoy FREE weekly usage reports and earn money through demand response opportunities with TriEagle PrimeTime!

10.2¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract. This plan is made from 100% renewable electricity sources, such as solar or wind power, and is environmentally friendly.
Eagle 12 12

  • Enjoy price security for a full year!
  • No minimum usage charges
  • Enjoy FREE weekly usage reports and earn money through demand response opportunities with TriEagle PrimeTime!

9.9¢

Continue »
EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Eagle 36 36

  • Enjoy price security for 3 full years!
  • No minimum usage charges
  • Enjoy FREE weekly usage reports and earn money through demand response opportunities with TriEagle PrimeTime!

9.6¢

Continue »
EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Green Eagle 36 36

  • 100% Renewable Energy
  • Enjoy price security for 3 full years!
  • Enjoy FREE weekly usage reports and earn money through demand response opportunities with TriEagle PrimeTime!

10.0¢

Continue »
EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract. This plan is made from 100% renewable electricity sources, such as solar or wind power, and is environmentally friendly.
Eagle 24 24

  • Enjoy price security for 2 full years!
  • No minimum usage charges
  • Enjoy FREE weekly usage reports and earn money through demand response opportunities with TriEagle PrimeTime!

9.8¢

Continue »
  Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Green Eagle 24 24

  • 100% Renewable Energy
  • Enjoy price security for 2 full years!
  • Enjoy FREE weekly usage reports and earn money through demand response opportunities with TriEagle PrimeTime!

10.2¢

Continue »
  Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.

Customer Reviews for TriEagle Energy

Billing and Account Management:
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Horrible, misleading e-bills, customer service.

Steph S., Houston, Texas - 2014-08-15 14:56:05

I've worked with multiple electricity companies. Chose Tri-Eagle because of combo of reviews and price, and could not be any more disappointed. I would cancel now if they would allow me to without penalty. Here are the problems that I experienced in just the short period of time I've used their company: 1. Hold wait times. 2. My power was cut off despite not receiving an e-bill indicating that cut off was imminent. The ebill received was entitled: ""Your TriEagle Energy Electric eBill - Period (06/06/14 - 07/08/14) Due on 07/28/14" Nothing in the bill suggested that payment was due immediately or cut off was going to happen. They cut off my electricity on July 14th, which is a big problem in a Houston July with school kids home. 3. When I contacted the first representative, he was rude and gave me wrong information that suggested they had sent a notice of cut off by email. I checked both my inbox and spam and this was not true. 4. After the phone system cut off as I was trying to make by phone payment to get my power back on, I had to call back and got a second representative. He was more polite and had accurate information. He said they sent one notice of cut off by snail mail and what the previous rep said about email was not true. Snail mail is the bare requirement of the PUC that most established companies in my experience do more than. I had been out of town, and when I received my box of real mail, there was no cut off notice in it. When I told him the misleading nature of the ebill that said 7/28 cutoff notice, he told me to contact customer service. 5. When I contacted customer service, they sent an automated notice that said that they'd get back to me in two days. They did not email me but apparently later I learned they tried to call. 6. When I contacted customer service again, they sent me a generic email that did not address my concern and just sent me my most recent bill. 7. When I finally spoke to a "Customer Care Manager," she indicated that she could do nothing about this other than share my concerns with their staff. She indicated that it was impossible for me to terminate my service without penalty. And said in her follow up in part: "The billing functions and disconnections functions, while obviously related, run on two distinct service loops. Your bill that you received showed the balance due and the new month’s billing, but the disconnection notices and process was also going on concurrently." "The notification of customers of a pending disconnection by “snail mail” is required by the PUC unless the customer has specifically opted out from these notifications in lieu of electronic only notifications. To that end, we are exploring the addition of electronic notices for disconnections, but do not have them available currently. As for calling customers, this is simply uneconomical given the number of customers that periodically take advantage of the extra 10 days grace period prior to disconnection." 8. Customer service does not seem to be a priority to them at all. They seem like a small company that does not prioritize sending accurate and non-misleading ebills. Working with them is basically the worst case scenario you worry about when dealing with some random electricity company who has only recently started working with residential customers. I rarely leave negative reviews for anyone, preferring to informally work through misunderstandings, but this is the only recourse I have to help warn other consumers. There is no telling when they fix their ebill system, and no way to cancel without penalty if your experiences with them are below what you expect from regulated companies. 9. Despite not having a system for cut-off notices by email or phone in 2014, they will send you a lot of special offer junk by email. Oh. Joy. 10. I cannot recommend this company to anyone. YRMV.

0 of 0 found this useful.


TriEagle Energy Responds

2014-08-27 14:11:30

Hi Steph, I sincerely apologize for the inconveniences you have experienced and would love to try and clear up a few things. You are correct that there is no indication of an impending disconnect on the actual invoice, however, the Previous Balance is clearly stated on the invoice – indicating that you did not pay your previous invoice in its entirety. In addition, all of your past invoices and your entire payment history are available for you to view when you login to our online portal. Because we cannot show an impending disconnect on the monthly invoice, this is why we send the disconnection notices through the mail to inform you of the impending disconnect for nonpayment and outline your options to avoid disconnection. Since customer service is very important to us, we are always looking for ways to improve the experience for our customers and we will definitely take your suggestion about emailing disconnection notices into consideration. As a side note, any email you receive from us regarding our referral program, discounted thermostats, etc. is generated in a completely separate system from any email you receive regarding your TriEagle account and, therefore, has a completely different set of capabilities. If you prefer to not receive these promotional emails from us, please simply click the Unsubscribe button at the bottom of one of the emails. In regards to your email to Customer Care, we do prefer to speak to customers by phone rather than through email when discussing serious matters such as disconnections. Our Customer Care manager did attempt to reach you by phone on two separate occasions and left voicemails with her direct contact information at the phone numbers attached to your account. If there is a better number for us to reach you, please let us know so we can update your information. Again, I apologize for the inconvenience but I hope that I have been able to shed some light on the situation as well as give you some additional options to monitor your account and feel confident that you are up to date on all payments. I know you have already spoken with our Customer Care manager, but if you do have any additional questions or concerns, please don’t hesitate to reach out to us at (877) 933-2453 or customercare@trieagleenergy.com.

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Happy customer

Anthony Williams, Plano - 2014-07-01 10:15:14

I have been a customer for over 3 years now and have never had any problem. I really like that they have no hidden fees. Also like the usage reports that are emailed to me weekly.

0 of 0 found this useful.


TriEagle Energy Responds

2014-07-17 09:41:50

Thank you for the feedback Anthony - we appreciate your business!

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Posting of payments

Madge, Houston - 2014-06-04 07:02:26

I am just about to come to the end of my contract so I am going to vent. About halfway through my contract TriEagle quit accepting electronic payment from my bank, USAA. My bank started sending a bank generated check a week before the due date. Twice I was charged a late fee. USAA has world wide customers who rely on their bill paying services! And my energy bill went from San Antonio to TriEagle's payment center in Dallas and couldn't be posted on time! I had to start going to my postal center the day after receiving my bill and pay for a postage meter stamp, taking a picture of the envelope, to avoid late fees! I will not go into the run around I got from their customer service!

0 of 0 found this useful.


TriEagle Energy Responds

2014-07-17 12:20:15

Thank you for the feedback Madge - please accept our sincere apologies for any inconvenience you may have experienced. Unfortunately, this is an issue between your bank and our bank. TriEagle does not determine what online payments are or are not accepted. You would need to contact your bank to figure out what might be happening here. One other possibility is that some piece of information provided for the transactions was somehow incorrect and causing it to reject. If you have any other questions, please don't hesitate to call customer care at (877) 933-2453 - we would be happy to provide any information we can to help resolve the situation.

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