TriEagle Energy

TriEagle Energy

TriEagle Energy is an electricity company that has specialized in commercial electricity since it's founding in 2002. In 2011, TriEagle expanded into the residential electricity market in Texas as well as the deregulated electricity market in Pennsylvania.

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TriEagle Energy Fixed-Rate Plans

Plan Name Months Features/Promotions/Offers Rate (per kWh)
Green Eagle 12 12

  • 100% Renewable Energy
  • Enjoy price security for a full year!
  • Enjoy FREE weekly usage reports and earn money through demand response opportunities with TriEagle PrimeTime!

9.3¢

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EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract. This plan is made from 100% renewable electricity sources, such as solar or wind power, and is environmentally friendly.
Eagle 12 12

  • Enjoy price security for a full year!
  • No minimum usage charges
  • Enjoy FREE weekly usage reports and earn money through demand response opportunities with TriEagle PrimeTime!

9.0¢

Continue »
EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Eagle 36 36

  • Enjoy price security for 3 full years!
  • No minimum usage charges
  • Enjoy FREE weekly usage reports and earn money through demand response opportunities with TriEagle PrimeTime!

9.4¢

Continue »
EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Green Eagle 36 36

  • 100% Renewable Energy
  • Enjoy price security for 3 full years!
  • Enjoy FREE weekly usage reports and earn money through demand response opportunities with TriEagle PrimeTime!

9.6¢

Continue »
EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract. This plan is made from 100% renewable electricity sources, such as solar or wind power, and is environmentally friendly.
Eagle 24 24

  • Enjoy price security for 2 full years!
  • No minimum usage charges
  • Enjoy FREE weekly usage reports and earn money through demand response opportunities with TriEagle PrimeTime!

9.1¢

Continue »
EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.
Green Eagle 24 24

  • 100% Renewable Energy
  • Enjoy price security for 2 full years!
  • Enjoy FREE weekly usage reports and earn money through demand response opportunities with TriEagle PrimeTime!

9.4¢

Continue »
EFL The electricity facts label for each plan lists in detail the fine print about rates, charges, and other important information. Fixed-Rate Plan: These rate plans will lock in a single, consistent rate for the entire term of a customer's contract.

Customer Reviews for TriEagle Energy

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Don't go here

Not Happy, San Angelo, TX - 2015-02-10 15:04:45

Have been customers of TriEagle Energy for awhile now- over a year. We haven't had any problems from them. At least not until we wanted to move. We called to see if they offered services at our new area, we were told they did not. We looked up companies on powertochoose.org and LOW AND BEHOLD! Trieagle energy was listed! So we called back, were told AGAIN that our new residence was not in their service area. I confirmed it on the website that they serviced our area and so we called back again. The rep. started to tell us the same thing until we told them what we had found. Suddenly, guess who services the area with our residence?! So we switch services- went for days without power because of some mishap on their part. A month goes by, no bill has come. 2nd month and we are sitting in the dark. I checked the account and it still shows everything is good. No one let us know we would receive a new account number when we changed addresses (Although they swear all the reps have to say it. I guess they need to pay closer attention to their quality assurance recordings) No matter, because apparently they claim that they changed over our billing statement preferences- although nothing else changed over and we had to create and ENTIRELY new account online- somehow they switched that over. They lied. I went and checked out old account, which SPECIFICALLY SAYS that we wish to receive paper statements- since we aren't very good at checking our email. The new account just had some preset preference in there with email and paper- which we NEVER received paper billing statements OR a disconnection notice, but since "there isn't a way to prove a paper bill wasn't received" we still are disconnected and we still owe all this money we had no clue about. They can't prove I received a paper statement in my hand, so that point is worthless. We had our addresses forwarded and received our last bill just fine from our other place of course. If they sent the bill according to our last preferences- which they show they sent an email- they kept giving the run around stating we received an email and paper, but I don't show anywhere we ever received a paper statement looking at my account, but how would we know? I didn't even know there was going to be a new account! These people are scam artists. They hook you in and then jack you around. I don't think anyone in the entire place knows what they are doing. They just want to screw people out of their hard earned money just because they can.

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TriEagle Energy Responds

2015-02-12 15:35:03

Hi, I apologize for the issues you seem to be having. Please send me your information so that I can have a manager contact you. (marketing@trieagleenergy.com)

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I actually love these guys

userFtW, Fort Worth - 2015-01-29 14:47:34

Man, a lot of people beat up on TriEagle. Apparently their customer service needs work, I don't know. What I do know, is my own personal experience has been great. The rates are cheap, the billing easy, and electricity has been reliable. I love the little weekly usage summary they email every week. Maybe if I have a billing issue I'll change my mind, but so far, I'm really happy with this company. I recommended them to my Mother, so that answers that question. Only complaint is the longer term contracts are more expensive than the shorter term ones, which is kind of lame. They were not when I signed up. So they only get 4 stars there.

0 of 0 found this useful.


TriEagle Energy Responds

2015-02-12 15:35:48

Thank you for your review! We are happy that you are pleased with our service!

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Abhorrent.

Megan Harlow, Dallas, TX - 2014-08-22 06:40:53

Tri Eagle seemed like a good choice for me because they have much better pricing for low usage fees. I live in 500 square feet so that was appealing to me. They were also very helpful at setting up my electricity in the beginning. But that is where it stops. They registered my electricity at the wrong residence (even though I have an email confirmation showing they knew the correct residence I requested service to be set up at). When I made them aware of the mistake, they said that they had handled the situation and were transferring my service to the correct address. Turns out they never cancelled the account at someone else's address and are now trying to get me to pay $116 for electricity that was used at a different residence I have never lived at. When I tried to speak to them multiple times via phone and email they told me that I was responsible for the bill at the other residence. Mind you this bill says that over 1300 kwh were used within a period of only 2 weeks - that I am somehow responsible for even though I have never lived there and my acutal place of residence is only 500 sf. Their only suggestion was that I contact TXU and ask them to backtrack the meter at that person's residence. Of course TXU said they could not help me because I was not a customer of theirs and was talking about a residence I don't live in. Tri Eagle has done nothing to help. I have filed a complaint with the PUC against them. However, the PUC states that your electric company cannot discontinue your service while an investigation is going on, but Tri Eagle doesn't seem to care and has sent me a termination notice anyway even though the PUC is currently investigating. The final recap - Tri Eagle is trying to terminate my service for not paying an electricity bill at an address that isn't mine - an address I did not authorize them to start service in my name in the first place. It is absolutely ludacris and they don't care one bit. They should be waiving the fee because of their mistake. Instead they are taking the mentality that they can set service up at any address in someone's name without their permission and then force them to pay for that service even though they do not live there. Everything about this is incomprehensible and their customer service/floor manager/senior manager/accounting department (all of whom I spoke with) all seem to think it is acceptable and none of them will respond directly to me when I ask them why I am liable for these charges. They just tell me to pay it or work it out with TXU - which is not my responsibility.

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TriEagle Energy Responds

2014-10-06 06:25:26

Ms. Harlow – I sincerely apologize for the inconveniences you have experienced. I am assuming that you wrote this review some time ago as everything that I am about to explain has already been communicated to you by our Customer Care Manager as well as the PUC but please let me reiterate so that there is no confusion. The initial enrollment to the incorrect address was in fact our mistake but was corrected as you stated above. We also waived the $116 charge by reflecting it as a credit on your invoice dated August 22, 2014. The Disconnection Notice that was automatically generated by our system was voided. We have done everything necessary to correct the situation – your account now reflects service at your current address only and you are only being charged for energy usage at that address. Again, I apologize for the mistake but every measure has been to taken to correct the issue. If you have any additional concerns, please don’t hesitate to contact Customer Care at (877) 933-2453 or customercare@trieagleenergy.com.

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