TriEagle Energy is an electricity company that has specialized in commercial electricity since it's founding in 2002. In 2011, TriEagle expanded into the residential electricity market in Texas as well as the deregulated electricity market in Pennsylvania.
Dana , Katy - 2016-06-17 18:40:16
I was considering changing and found out my renewal rate was in line with all other offers and there is really no reason to leave. I'm blown away by all the bad reviews. To be fair, I've not had to deal with customer service as I auto pay my bill, have not had to move and have not let my contract expire. I don't remember how long we have been a customer, 4 years? But I do remember the savings was amazing. Our average bill is 180 with a 2 story house and a 3rd unit for the room over the garage. Prior to that we were averaging almost 300 a month. I hope some of the bad reviews are old and the customer service issues have been taken care of.
David, Houston - 2016-03-26 17:34:29
I have used TriEagle for several years now and have no complaints.They send weekly emails with usage and trends compared against local weather, and they also provide plenty of other interesting usage data on their website. I have been a few days late paying my bill a time or two and have never been charged a penalty. The rates are very competitive, especially for consumers with a "lower than average" usage since they don't add more charges and fees if you fall below a minimum usage. They also pass along discounts and coupons for things like LED bulbs and smart thermostats. The only warning is to be sure you either renew or cancel at the end of your term, as the month-to-month plan they roll you into is much higher than average. They send plenty of reminders both via email and snail mail before this happens though.
Una Lewis, Houston - 2016-03-03 13:41:12
I called TriEagle 45 days prior to the end of my contract to discuss my renewal and the new rates. I questioned other rates from a few competitors and told the representative that "If I decided to switch to another carrier, how soon can I switch without a penalty?" I was informed that my contract has a 31 day period that allows me to switch WITHOUT PENALTY. My switch date was 25 days prior to the end of my contract. I received my final bill and there is a PENALTY on it. I called TriEagle and asked the same question and I was told again that I have 31 days prior to the end of my contract to switch without penalty. The Representative was also confused as to why I should have to pay a penalty. She spoke with a supervisor and came back to the phone and said "Sorry ma'am but you ONLY have 14 days prior to the end of your contract to switch. I was wrong and the person who told you that a few weeks was wrong also. You have to pay the penalty or switch back to us to meet the 14 day period. I told her that I don't believe that I should have to pay a penalty due to MISS-INFORMATION FROM TRIEAGLE! She said there is nothing she can do and that was that. I'm still waiting for a supervisor to contact me to resolve this.