How The Ratings Work


Texas Electricity Ratings ranks companies based on multiple independent data sources, including: customer reviews, kilowatt-per-hour rates, Public Utilities Commission of Texas complaint statistics, JD Power & Associates ratings and company standings with the Better Business Bureau. We also take into account individual plan types, standard features offered by each electricity provider, customer reward and incentive programs, customer service wait times and more.


Texas Electricity Ratings recognizes that customers may use our site to justifiably complain about poor service and bad experiences with individual electricity providers. However, our goal is not to be a complaint forum, but rather a community that takes many different aspects of a company into account in order to provide a balanced and fair overview to help benefit consumers.


Texas Electricity Ratings provides shoppers the opportunity to take an active hand in their deregulated electricity market. When customers rate, everyone wins.

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