How We Rank Electricity Companies in Texas   TexasElectricityRatings rates companies based on several data sources, including customer ratings, Public Utility Commission of Texas complaint statistics, kilowatt hour rates, types of plans, and third party survey, complaint and resolution data. We also take into account the the standard features provided by each company, customer service hours, answer times and promotional incentive programs. We recognize that customers may use our site to justifiably complain about poor service provided by some electricity companies. However, our goal is not to be a complaint bulletin board, but rather a community that takes many aspects of a company into account and provides a balanced, fair review of your electricity options.