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I hope I don't regret this...

Lori, Houston - 2013-05-06 10:46:11

I'm leaving Ambit after 4 years. I have really never had a problem with them, it just all came down to the best they could offer was a 10.4 average and I found a different company for 10.2. I have read sooo many reviews and Ambit has a lot of bad reviews, but so do so many other companies, including the one I'm switching to. If I regret my switch, Ambit I may see you in another year!!

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A great company that does everything it says!

Allen, Lufkin TX - 2013-04-13 05:36:01

I've been with Ambit for almost a year and they have done everything they said they would. I have a great rate!! While surfing the web, I was disturbed to see the people leaving bad ratings on this website - as I read them, I noticed almost all of them were people that paid their bill late!! I was told when I signed up that Ambit did not tolerate late bill payers and that if you continued to pay late, they would cut you off and ask you to go somewhere else, that is how they keep their rates lower than everyone else. They even give you a discount for doing autopay. Excellent company! Great service!

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$124 for a one Bedroom apt Talk about crazy !

Iris , Houston - 2013-04-03 07:54:55

Hi, my fellow consumers why would I have to pay 80 to 100 dollars a month for electricity I hardly ever use in the first place with a contract of course first bill pretty low 24 dollars but then sky rocketed too high. My apartment is pretty small 600 sq ft. When I cancelled the last bill was 108 I had to force them to split my bill in half. Customer service was mean the Rep said to me that he also has financial problems I was like " I dont really care has nothing to do with my bill " what can you do for me! ? thats my question SIR. My recomendation to all don't do contracts with no electricity providers try them first.

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Excellent company

Megan, Fort Worth - 2013-04-01 19:47:47

No hidden fees. Thy don't try to bait you. Very upfront and honest. Their representatives are concerned about you and want you to get the best deal. Great company!

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SCAM travel rewards

Wade, Dallas - 2013-04-01 11:03:22

Ambit's travel company scammed me out of $70. The travel date are ALWAYS UNAVAILABLE!!! So they expect you to keep asking for new dates until you give up and lose your deposit. When you ask for a refund, they will say OK, your money has been refunded then "forget" to send it. No proof of conversation. No email confirmation for refunds. I have been waiting over 2 months for my refund. SCAM SHAME ON YOU AMBIT!!!

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CUSTOMER SERVICE & BILLING SUCKS!

Melissa, Houston - 2013-03-29 14:03:33

I'm a very busy mom in the family, so when it comes to bills, I pay whatever that comes in the mail- that means I don't keep track of what I did and did not pay yet. So when my energy was cut off one day, I called Ambit energy up. HORRIBLE customer service hours, because they closed at 7pm, the time I came back from work! So my family had to spend a cold night until 11am when their lines opened up! They couldn't DO JACK! I asked the service lady if she could open up the energy and I'll pay the fees (because it was my fault that time), but she said I couldn't do anything because apparently, they don't put back the energy on. What's worse, since it was Saturday, I had to wait until MONDAY to have my electricity put back on. So the next month came and my energy went out AGAIN. I became suspicious so I checked my checkbook, and no checks paid for Ambit-that means, their bill never came into my mail (and trust me, I pay all my bills on time as long as they come through the mail). I called them up and asked why the fuck did they never send me a bill. They checked my address and everything and said nothings wrong with it. Well then why the fuck have I not been getting any mail? They replied, "you're going to have to check with your local post office to see the problem". FUCK! Nobody has time for that, plus all my other bills are coming through nicely,except for this one. I WAS SO FURIOUS! They couldn't do shit. They also didn't had the decency to at least WARN me that i have not paid my bill yet before they cut off the damn electricity. WORST COMPANY EVER!

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No thanks

Maria, La Porte - 2013-03-28 13:21:31

Friend at work wants to sign me up. After all the bad reviews, i see, I don't need the headaches. I'll stay with what I have.

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Terrible company

Sally, Temple - 2013-03-23 15:18:01

We were out of town and when I noticed we hadn't paid our bill yet, I proceeded to call to pay my bill but was told that because I was paying the full amount a day late, that there was still a possibility that I would get shut off two days later. There was no guarantee that I would still have power even after I threw my money at them. They were unhelpful, rude and unconcerned and didn't take any steps to ensure that I wouldn't get shut off, but they definitely took my money. They also lied saying that they left a voicemail about our bill. I am constantly on my phone doing business calls so I have to check every voicemail I recieve. I did not get any missed calls from them let alone a voicemail. They did say the correct phone number when they told me where they left the message but it left a really bad taste in my mouth when they lied to me.

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What customer service

jrm, Dallas - 2013-03-15 07:58:05

I am a new Ambit customer and frankly not pleased. I have had multiple problems with the online payment system. and when I call to rectify the problem, the customer service representative acts like they are doing me a favor, and that I have interrupted something very important by calling.

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Horrible Customer Service

Autumn, Keller - 2013-03-13 13:35:45

I switched from Ambit due to their horrible customer service, the purposely confusing bills, and their blatant theft. They doubled my rate and forced me to pay a $125 deposit because I was late. I understand that they are a business, however if I send you $400 and still have a balance of $37 do not disconnect me, and then force me to pay all of the increases. Their representatives are disgusting, the supervisors are even worse. I spoke with one, and then asked to speak to her supervisor she stated that she did not have one. I asked if she owned the company and she said yes and hung up. Whatever you do, DO NOT USE THIS COMPANY.

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Good services

JSmith, Houston - 2013-03-06 12:12:04

I have been a customer of Ambit Energy for about 3 years and my electricity bills have been the lowest then any other company I have been through. Their customer service can be better, but overall, the money I save on my bills overshadows the less then professional customer service line. Whenever its time to renew my contract, I always gets something in the mail from Ambit. Also, if you created an online account, its actually listed there when its time tor renew. I have had my share of issues with Ambit but overall, the service is good.

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New oncor charges every on bill

Jessica, Waco - 2013-03-05 17:30:06

I've been a customer of Ambit Energy for a year now. I've never been late on a payment nor had my service disconnected. I'm enrolled in a fixed rate term plan. It surprises me that on every bill there is increased charges. My kWh used stays about the same but the other numerous charges just always increase. Ambit claims Oncor increases their transmission line charges that Ambit is charged, so Ambit relays that charge to the Ambit customer. When I've called customer service, I got the vibe that the representatives have been employed with Ambit for a couple of weeks. The Reps have either told me they dont know the answer to my question OR take out their frustration for not knowing the answer on me and become unprofessional. The rewards points program is a publicity stunt to hook consumers into signing up with Ambit. Grand Incentives Reps are encouraged to not allow the Ambit customer to cash in on the reward points. I'll be testing a different energy provider in a few months, and I really hope the new company I pick isn't similar to Ambit.

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Do people work here??

marc Thibodeau, Media PA - 2013-03-04 15:22:01

I have been a customer for 2 years and have been satisfied with product. The lights turn on when I flip the switch to 'on'. So no complaints there. Where there is a huge issue is the customer service. Since joining..I have called in to customer service 4 times for various non-critical issues. I have NEVER spoken to anyone. I always call during working hours. The recording always says 'we are very busy..you are next in line"..then plays horrible music over and over again. Each call last, on average 45 minutes. Waiting waiting and waiting. If you want to get your blood pressure up, have the need to get frustrated or yell..I would recommend calling Ambit Energy "customer service". What a JOKE.

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No Complaints

Bill Earnst, Aransas Pass, TX. - 2013-03-03 11:54:57

I've been an Ambit cuatomer for the past 2 yrs. and have had no problems. My bills have been consistantly lower than with my previous provider, Liberty Energy. They offered a decent rate, then slammed me with a $60, 70, $80 distribution charge each month. We love Ambit's web site. After reading many negative reviews about Ambit, My advice to those who can't or won't pay their bills on time, is to arrange for an automatic payment plan and stop blaming others for your own short comings.

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USE ANY OTHER COMPANY!

Jennifer T, Wichita Falls, TX - 2013-02-25 16:25:31

Ambit Energy is the ABSOLUTE WORST electric company you could use in Texas. They have the WORST customer service I have ever experienced. USE ANY OTHER COMPANY BUT THIS ONE FOR YOUR ELECTRIC NEEDS!

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Worst Cust Service and Business Practices I've Ever delt with!

Pissed off, fort worth - 2013-02-25 14:20:28

Every one of the negative statements I've read.....sadly is true/ I was shocked when I started reading and found I was having the same issues! The cust. service is terrible and Pray you don't get a supervisor esp. one named Michelle....she wouldn't disclose her last name either so I could speak to her boss or report her attitude. I can go on & on with situations but the main one is the fact I saw so many saying they do not notify you of contract cancellations. I did NOT receive ANYthing in the mail nor did I get any calls which they said they did. I asked for dates and why I did not get a VM...their notes were it just rang??? It's a cell #.....it goes to VM so how does it just ring????? and all 3 times?? cmon! Basically I was told deal with it! that I should have wote down the contract end date. Now I am stuck with a $289. bill I get the deal with contracts but no notification or help?? Worst serfice ever and the bill is the most complicated to understand... They have it figured out how to screw you because what else can you do once its so high ....you have to pay it!

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Descent Service

Jason, Chicago - 2013-02-24 19:48:49

I have had Ambit now for 6 months. Energy bills have definitely been lower, even with fees. I have no doubt some on this blog have legitimate issues. But you might consider that every power provider has a list of websites and blogs "hate-mailing" them. Business takes risks, and as a small business owner myself, even when you go out of your way to do right by your customers, sometimes issues come up in the system. I am always sorry when I have a customer that has been wronged. Frankly, there are some customers that I have tried to make right the problem but seriously asked for unreasonable accommodations. I know many of us are struggling. But honestly, many of these complaints sound like everyday life experiences.

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Very Satisfied

David R., Pearland, TX - 2013-02-22 14:40:34

We've been with Ambit for just over 4 yrs. We have saved a great deal of money over what we were paying with our former company. The customer service has been wonderful. We have a local rep to call if we ever need anything or have a question. Keep up the good work Ambit Energy!!

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Rate when up significantly

M.R, Arlington - 2013-02-20 13:03:05

Every working couple with kids get extremely busy so we overlooked and forgot to pay bill on time. We got disconnected. So after our service was restored our rate changed from 8 to 17 which is ridiculously high. When I called they said they switched us to the standard plan. So I asked so how much is the cancellation fee if I want to switch, he told me amount which I don't recall. In January I got my bill for december and oh my god it was almost $500 for a mobile home! So I called back to ask how long left on my term & she stated I was on a month to month. Omg! So that other guy lied or didn't knw what he was talking about. I am now shopping around for a better company that will not switch u to a higher rate bc of a disconnection

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THE HIGHEST ELECTRIC COMPANY IN THE WORLD!

ROSIBEL G., SAN ANTONIO - 2013-02-12 04:11:00

I RECENTLY GOT SERVICE WITH AMBITT ENERGY I MOVED IN MY APT, NO LIGHTS I HAD EVERYTHING SET UP I THOUGHT WITH THE COMPANY WHEN I CALLED I GOT CONFRMATION AND EVERYTHING WELL COME TO FIND OUT THE OPERATOR MADE A NUMBER ERROR ON MY APT AND SET UP SERVICE IN MY NEIGHBORS APT WHICH RAN A CORD FR HER PLACE TO MINE TO HELP ME OUT IT WAS A MESS SHE HAD THE HARDEST TIME TRYING TO GET BACK WITH HER COMPANY AFTERWARDS THEY THOUGHT SHE HAD MOVED JUST HORRIBLE

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for the haters

Zach, Austin - 2013-01-30 14:46:34

I have been a customer of Ambit energy for over a year now. Reading all of these reviews my mind is blown. 99% of you seem to have forgotten to pay one of your most important bills of the month and blame it on the company. Blame your mistake on yourself. This is a quality company. I highly recommend it to anyone.

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liars, over taxed and no extensions

Dennale, Pearland - 2013-01-15 15:45:52

this company will only give you one day to pay bill. Doesn't matter if you have a kid and it's Freezing out they will still disconnect you. And they will charge an arm and leg to turn on. I also noticed that they will charge $30+ in taxes per bill. This company is no good and they don't care about you they only care about the money. Go with another company.

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Total Rip Off Company

Brad McMahon, Spring Texas - 2013-01-14 16:23:35

This is the worst energy comapny ever! They overbilled me and requested I pay a late fee for incorrect charges. They also billed me 3 months late for services and said that I was late on my bill when they tired to roll the services back 3 months. Buyer beware this company is a total rip off.

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Poor customer service, recommended by wicked realtor Jessica Escamilla with Coldwell-Banker

Jim Cook, West University - 2012-12-23 21:05:05

Our realtor, Jessica Escamilla, suggested this company and claimed they had excellent customer service. She even provided the cell phone number of a guy who was supposed to take care of any issues. Needless to say, the good customer service only lasted until we signed up. They left us for the dogs when we had service issues. The realtor herself turned out to be a money-hungry person who took her profits and disappeared. Stay away from Ambit.

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Awful! I am so disheartened

Leann , San Angelo, TX - 2012-12-18 12:26:10

I am going through a very hard time financially. My church wrote a check to pay for my electric bill for current month. Unfortunately, there is no where in San Angelo where you can drop off a check payment and if I mail the payment it will not make it to their facility before the disconnect date. I called to ask where to drop off the payment (no where) and then asked for an extension so they payment would have time to make it there. They would not give me any extension unless I called my church and asked them to call and pledge that they were paying it - only after that would they extend it. I asked to speak to a supervisor with the same help. All this company did was take an already humiliating situationa and make it worse. Even though I am saving money with Ambit, I will definitely be changing as soon as my contract is over due to the lack of customer service. Very polite but the least helpful people I have ever dealth with.

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sorry company

courtney, friendswood, tx - 2012-12-17 22:43:07

Hello my name is courtney morgan i paid my bill my lights was still cut off and had to pay full price and still are off. I have a medical condtion with asthma and sleep apnea and use a machine to sleep i will be getting a lawyer and filing sute againts ambit energy this is sorry display of a company. Believe me i will take you to court im a talker but a doer i cant sleep cause i cant breathe with out my machine. I will be in contact with my lawyer!

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DO NOT SIGN UP WITH THESE LIARS

Jason, Katy - 2012-11-19 12:55:35

Not enough space to tell the whole story. Started with promised free weekend stay (total scam). Extra surcharges making the price per KWH 30% higher than previous provider. Customer service is truly a total joke.(expect hold times for at LEAST 20 minutes anytime of the day or evening). Disconnected service "accidently" and demanded a $125 deposit to turn back on (which they returned a month later). Bill is impossible to figure out but not worth the 20 minute hold time anymore to ask for clarification.

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AMBIT is the worst electricity company! Try other companies

Peter Wachira, Round Rock - 2012-11-18 15:39:33

I recently signed up with AMBIT Energy after moving to Round Rock TX. My business involves travelling and for some reason my first 48 dollar bill slipped off my mind, just for these goons to turn off my power. To make matters worse, they charged me disconnection/reconnection fees that amounted to 115 dollars. To add insult to injury, my kids spent the night in a winter cold apartment! My daughter noticed the power outage and called me on my cell phone to notify me. When I called the customer care they declined to restore my power and hung up on me! I bet TXU is more professional.

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Very pleased

Marie, Dallas - 2012-11-10 13:43:06

I have had ambit for years and I am very pleased with them. The customer service is amazing and the rates are very good. I pay my bills on time and after my first year they gave me my deposit bak without me even asking. Such a great company. If you are a responsible adult and know how to manage and pay your bills this is a great company.!

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Stay Away!!!!!

Jesse, Keene, TX - 2012-11-08 08:31:08

I was an faithful member for almost a year. Unfortunately this company is all about the money and not willing to assist for being 1 day late. I have never been late not once in almost a year, and because I forgot to make a payment, a day later my electricity was shut off. Very unethical thing to do!! I have a child at home with my wife and Ambit should try and contact their customers before shutting off service. I called right away and apologized for being late and explained that if they see my history with them I had never been late once. They simply reffused and stated there is nothing they could do for me. I owed them $58.64. They wanted to charged me a $15 late charge fee, $40 reconnecting fee, and $140 deposit. Total amount $253.63 for being a day late. Absolutely unthethical on any standard of business. Basically their response was there is nothing we can do for you either pay or you won't get your electricity turned back on. I have cancelled my contract with Ambit and NEVER will I return or refer other people to this self serving company that does not care about an individuals situation. I will be paying a little more now; however, I rather pay more than deal with such Ambit Energy!!!!!

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Bait and Switch

Teri, Dallas - 2012-11-01 08:46:15

Be warned: if your plan expires, expect your bill to be higher than TXU Energy (Oncor). I was in the process of moving out of my home right before my plan was about to expire so I did not renew. Ambit took advantage of that window of time and I ended up with a $400 electric bill for one month because they jacked up the price per KWH. When you ask them about it, expect to hear excuses such as needing to renew your plan and lock in, volatile energy markets, blah blah blah...none of which is believable considering their price was higher than TXU Energy's (Oncor) price to beat. Also one last thing, Ambit requests large deposits--even if you have good credit.

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The worst I have ever had to deal with

Bonnie, Corpus Christi - 2012-10-31 08:41:33

I have lived in CT where the only option for electricity is CL&P, notorious for their terrible customer service and I can say that Ambit is far worse, the customer service reps are extremely rude and unless you follow their script you cannot get anything done because the customer service reps lack the common sense to follow what you are saying. I will never use this company again.

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Worse customer service ever

Emanuel, Fort worth - 2012-10-27 07:24:21

Yesterday I tried to contact the customer service of ambit it took 5 calls 25 minutes per call to get a live person in the customer service department. The lady who answered the call seem lost and did not know how to solve my issue. Now supposely the supervisor is looking to fix my issue and will give me a call back 4 days later to see if they can fix my issue.

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DO NOT USE AMBIT

Jason Teague, Harker Heights, TX - 2012-10-19 14:14:11

I have been with Ambit for a year and today was my last day. Last month I received a bill for $243.53, $60 higher than any previous bill. Looking at my usage I saw 1302, a decrease from the previous month but still a much higher bill. I immediately called to see what the issue was. Not only was the customer service rep extremely unhelpful, she actually hung up on me when she couldn't answer my question. I did not get a call back or an explanation for this bill. This month the exact same billing issue occured again. I called and was told that I was contacted 3 times by phone saying that my term was about to expire and therefore my average rate went up to 17.2 cents. I never received a phone call or voice mail about this. I'm still thinking this is a correctable issue at this time. As a customer with excellent payment history and good credit I asked if they could adjust my bill to the previous rate of 9.5 cents for the last month and I'll re-up my term for another year. I was told absolutely not. After some questioning I asked the rep if they really expected me to re-up for another year when I'm being charged double just because they can. Her answer- "yes". I wish I had recorded that conversation so people would could hear how blatant they steal your money and then expect you to stay. I switched to "Just Energy" today for a lower rate and easy set-up. DO NOT use Ambit.

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magnific experience

Paco, Houston, Tx. - 2012-10-16 17:20:28

This is my first aniversary and everything is going great, plus they have a wunderful plan that gave me a free energy, excelent what else I can expect from this company.

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Deposit

Ronald Smith, Dallas, TX - 2012-10-05 12:03:47

I received my deposit from Ambit Energy today. It was short $10.87 because they can. Typical of their stealing, they charge $10/month Customer Charge. This is a charge for being their customer. Their rates are higher and you cannot trust them,Tthey will cheat you. I was gone for two weeks in November to California. I shut my apartment down. The Ambit bill was 50% higher for the two weeks I was here than any month before or since. Their explanation is the Christmas lights I am running. The problem? I don't run Christmas lights, no tree, no wreath, nothing. I think they spun the meter. No proof, but no other explanation.

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Great Service

Michael Grooms, Pflugerville Texas - 2012-10-03 10:24:28

I have been a customer for 2 years now and they have been great. Their free electricty is great they give me a $125.00 to $150.00 credit every month. What a great deal it is. The free trip rewards are great my wife and i are going on a cruise soon paid for by Ambit just for being a customer. The free web site is nice they even give me tips on how to save energy.

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WORST CUSTOMER SERVICE EVER!!

A, BEDFORD - 2012-10-01 09:56:43

I'VE HAD SERVICE WITH AMBIT FOR ABOUT 3 YEARS NOW AND HAVE ALWAYS HAD ISSUES WITH THEIR POOR CUSTOMER SERVICE BUT THIS TIME WAS THE WORST. MY SERVICE WAS DISCONNECTED WITH NO NOTICE SO I TRIED CALLING THIS MORNING AND EITHER IT WOULD RING ONCE AND THE MESSAGE I WOULD GET SAID "PLEASE HOLD" AND THEN IT WOULD HANG UP OR I WOULD GET THE AUTOMATED SERVICE AND FOLLOW ALL THE PROMPTS AND IT WOULD EITHER DO NOTHING OR HAVE ME ON HOLD FOR 10 MINUTES AND THEN HANG UP. FINALLY 3 HOURS LATER WHEN THE AUTOMATED MESSAGE CAME ON I DID NOT FOLLOW THE PROMPTS AND JUST SAT ON THE LINE EVEN AFTER THE MESSAGE WOULD REPEAT THE PROMPTS AND IT EVENTUALLY CONNECTED ME TO A REPRESENTATIVE WHO WAS ALREADY IN A HORRIBLE MOOD AND BASICALLY TOLD ME THERE WAS NOTHING THEY COULD DO AND COULD NOT EVEN GIVE ME A WINDOW AS TO WHEN MY ELECTRICITY WOULD BE TURNED BACK ON. I WILL BE SWITCHING SERVICE PROVIDERS FOR SURE AFTER DEALING WITH THEM THIS MORNING!

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Deceptive Trade Practices

Bren Bolster (214-422-1864), Grapevine, TX 76051 - 2012-09-25 21:49:27

I attempted to pay an Ambit electric bill in full via the automated phone service which is virtually non existant. This attempt went on for days...I received the " you've experienced larger than high volume calling whatever and whatever. My phone records will prove that numerous attempts were made within the proper time allowed to pay to pay the electric bill. I wentt online and paid the bill in full. Still was unsure that the billing was posted, I made one last attempt to call Ambit to let them know that I had paid the bill. Stephanie, the only supervisor on staff, informed me that my electricity was going to be disconnected regardless... because, I had not paid the disconnect fee. I expained to her that my electricity had not been disconnected and was paid in full. She informed me that the only way to ensure that my electricity was going to continue was to pay the disconnect fee. So you can see that Pete and Repete were on a long... Pete fell of and who was left....Repeat, exactly. Is there an attorney that will take on a class action law suit against AMBIT energy for deceptive trade practices?????

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DO NOT I REPEAT DO NOT CHOOSE AMBIT ENERGY

T. ABRAM ANGRY AND FURIOUS AMBIT CUSTOMER , Dallas - 2012-09-22 14:10:49

I received a call today 09/22/12 from a CS rep..She stated the call in regards to an over charge on my bill. I noticed my bill had been twice as high for the last couple of months so I asked about my rate. I was told my rate had been increased to 17.6 cents/ klw. I asked to change the rate and I was told that it couldn't be changed foR six months due to a previous disconnect that mindyou implied! over a fifty dollar reconnect charge..I LIVE IN A TWO BEDROOM APARTMENT AND MY BILL HAS BEEN OVER $400.00 For the last 4 months.BASICALLY THIS COMPANY IS A RIP OFF AND THEY WILL STEAL YOUR HARD EARNED MONEY WISE CONSUMER BE WARE...

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Just Say NO!

J. Gill, Victoria - 2012-09-17 07:48:49

After being slammed by EnTrust energy, Ambit charged me a $199 "early termination fee." I called Ambit, Entrust Energy, and the PUCT and got everything straightened out EXCEPT Ambit's termination fee... they literally told me that the money was there's and it would be used toward future invoices... what am I, Ambit's loan service? I've been with Ambit since 2005 and this is how they show respect for a customer! I noticed a few attempts to boost Ambit's ratings by there consultant zombies giving good ratings, if you go to Ambit's Facebook site and try to post even a slightly negative comment, you'll be band, I think the same should be done here! I posted a copy of the PUCT's complaint I filed where Ambit was chastised for not taking care of business within the 21 days allotted and it was removed within hours of my post on a Saturday, Labor day weekend!

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PLEASE DONT SUBCRIBE TO AMBIT

oluomo, houston - 2012-09-13 19:29:34

AMBIT energy is the worse energy so far in houston. their rates are toooooooo high. i switched to bounce energy and i never regret it. ambit energy was a waste of time and money.

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Absolute worst company I have ever dealt with

David, Portland - 2012-09-05 14:21:13

This is absolutely the worst company I have ever dealt with. They don't send your bills on time (or at all) so when you go to pay them they are already late and then they get to shut off your power and charge you hundreds of dollars to get you power back on. If you have two disconnects they then double your rates and you end up with an outrageous bill. I always pay my bills on time and haven't ever had a problem with any company. These people are absolute crooks.

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Good company, good people

Don Phelps, Arlington, Tx - 2012-08-27 19:31:05

We signed with Ambit about six months ago after being with TXU for many years. Our bill dropped 30% and the service has been great. The consultant that signed us up has contacted us sinced we signed up checking to see if we had any problems and providing information on how we could actually get free energy with the company. I have nothing but praise for the company and would recommend them highly.

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never been so unhappy

caitlyn fontenot, mesquite , texas - 2012-08-21 22:25:49

Bill was due 20 , 21 its off .... have plenty of money in my bank account ... set up the plan were it comes automatically out of my account 3 diffrent times i don't feel comfortable giving my social and card number and a hour of info for no reason.... Why still after setting itUP THREE TIMES IS IT STILL NOT SET UP what are u doing with my info i feel unsafe if i wasnt going to leave for the navy i would cancel my service whit ambit energy and get a electric company that didnt dick around with my money i am having to sit in my car after work its 12:09 am to charge my phone . I go into work at noon till this time or later so its not easy to call in the time frame they are open ... i didnt pay so much of a deposit to deal with this people ask me who i use i quickly say i use ambit they are the worst they take ur info social card number everything i dont know what they do with it but they deffantly dont do what they say i feel unsafe like i am talking to criminals, not only that but everytjme i talk to someone after my hour of holding they are rude and they seem like they have no idea what they are doing probly why this will be my forth time setting it up i hate how incompetent these people are now im stuck with power off and a full fridge of food... Because they are to lazy or whatever to set up what i keep think they are doing they are waisting my time and money if anyone is thinking about doing this dont do it not only that but my bill is over a hundrend i have a one bedroom down stairs and im probly home a total of 8_9 hours a day thats just when i sleep i work everyday for anywhere from 6 to 12 hours a day .... robbing me yes i think so

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How is it legal to perform such predatory business practices!

Jacquelyn, Round Rock, TX - 2012-08-20 11:57:41

I am beyond livid with this horrible company! I have been with Ambit for 4 years. I've always been unpleased with their performance and have been couting down the days until my lease is up and I can finally wash my hands of these theives. ( I can't afford to pay another deposit and connection fees if I went with a new company right now so I've been waiting to move to start over fresh). I have renewed my contract 7 times since joining however the last renewal I had filled out never went into effect. My bill dropped in price per KW so I never reaized that my Lone Star 6 month plan was replaced with the variable. Ambit never sent me any notifications and after 3 months of low affordable bills, my price per KW doubled! I am now paying 182.56 for a one bedroom studio apartment! I am a student and have been very aware of my energy conservation due to my budget. After calling and speaking with 2 customer service reps they both conclude that no one will do anything for me and that i just need to resign my contract for a fixed rate. I then asked to speak with someone higher and was told no one could change my bill. Reluctantly I didnt have another option at the time so once again I signed up for another 6 month term and to confirm my suspisions, I was not given any sort of confirmation of my renewal. So its pretty much their word against mine. Such a dissapointment to be a loyal customer for so long just to be sh*t on by these people. Not to mention the frustration I have for all the "miscellanious" fees that are tacked onto my account each month. RUN FAR AWAY from Ambit energy.

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Ambit will still your money with out them working for it.

Kasandra ontiveros, Mc Allen TX - 2012-08-14 10:30:48

I understand that now in days they energy companies should charge for disconnection, but when they actually disconnect your service not just because they send a order in the computer. In the old times you could understand it because it was not just enter in the computer they had to come to you house. Now in day all they have to do is put cancel in the system, and if you ask them if they can give you one more day like the day they will send the disconnection day they will tell you NO. Because they want to charge $55. + $15 of disconnection on that day. That is Ambit energy. They suck

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PUC whip

J Gill, Victoria - 2012-08-08 09:03:59

Recently my Ambit account was hijacked by Entrust Energy. Ambit sent out a second bill which included 600 extra kilowatts I'd used and a $199 early termination fee... understandable. After contacting Ambit I was surprised to find out this situation is quite common. I had paid my bill before realizing it was a new bill so I asked when I would get the $199 fee back; they said it would be applied to future invoices. Now unlike some, I pay my Ambit bill early... I also round the bill up to the nearest dollar, and I've been a loyal customer for over 7 years (almost 7000 useless travel points,) how do they say thanks, by keeping 1.5 months worth of payments. As I was speaking with the Texas PUC about the account hijacking I mentioned Ambits policy of keeping the "spoils" of my situations and applying them to "possible future invoices" and the PUC said "we'll look into this." This morning about 9am I get a call from Ambit wishing to address my PUC complaint and guess what... suddenly I CAN get my $199 fee back as a check, not a credit. In closing, don't get angry; call the PUC. If you don't have a leg to stand on with the PUC, you shouldn't be complaining.

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The Ambit Energy Getaway is a Lie!!!!

Texas girl, Arlington, TX - 2012-08-06 19:44:58

They supposedly offer you a 2 night stay at a place of your choice so that you can join and get other people to join. The service that they use "grand incentives" says it can only be a midweek stay!!! It doesn't say that anywhere in the terms and conditions. When I called grand incentives, they said that the only place you can get 2 days hotel on the weekend is in Florida but when I go to Florida, I book package deals, so I don't need the hotel stay there... It is a worthless deal but no wonder they push you to sign a contract!!

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Started off good ended very bad

Dominic, Pflugerville - 2012-07-25 17:01:21

I owned a home and had Ambit, service was ok because i was on a plan. I moved to apartments still under the plan and they never called to tell me that my plan was ending and HEY would you like to renew or try a different plan. (Ok that's on me, maybe i should have kept up). Stayed with them for the year i was in my apartment, bills was ok because i was never home. I just moved into a house in June and I paid the first bill because it still had a part of my apt and the new home on the bill. That's when things went arwy. They messed up my account when switching me over while being charged 15 cents per on the plan. I can't access my account, I can't change my plan, heck i can't even see what i'm being charged now. I called Cust Svc at the beginning of July they couldn't access my account and they would call me back when it's fixed. NO Call!! The next week their system was being updated and they couldn't get into my account EVERY Fk'n Day of the week!!!! Updated Really. Week 3 they submitted a ticket to I.T. because they couldn't pull up my account and that they would have the supervisor or manager call me back. NO Call!!! This week I.T. ticket on monday no call, called them on tuesday can't access my account, can i speak to the supervisor? Well he isn't answer his phone...oh really!!! Called today was on the phone with some nervous kid because I sounded pretty pi$$ed when i called. We stayed on the phone for 30min...he couldn't access my acount, supervisor couldn't access my account. After putting me on hold for the 100th time he comes back and says what is your date of birth....WTF that has to do with my account and why it isn't working. Finally i lost it...I said since you can't fix my account, can't help me in anyway form or fashion....and oh yeah YOU GUYS ARE STILL CHARGING ME @ 15 CENTS PER...How about this....You can't help me!! I'm not paying you!!! Hung up the phone and now I'm on here looking for a new company. I said all that to say don't ever use ambit energy! If you do...use your plan and change it before it ends because they don't give a flying FK about you after that! Thank u and good night!!!

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Ambit Sucks!

A Sapkota, Edinburg - 2012-07-03 18:00:08

Customer services is NOT helpful at all. They are rude, disrespectful and utterly disappointing. They messed up our transfer of ownership and treated as a new account, cutting up our power supply after telling them time and again that we were living in the apartment and we had powersupply. We called them after noticing that we had no power and they just gave us the runaround and told us that it will take them 3-5 days to restore energy, and they were sorry and could do nothing about it. They even turned down the request to transfer us to a higher authority. We ended up cancelling ouraccount and now we have to search for some other provider with no power in this 100 degrees heat and a fridge full of food.

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Liars and thievs

bmr, league city - 2012-05-21 14:26:15

My power was shut off today. My bill was due on the 21st of this month. Yes thats today. They didnt even give me a chance to pay it, and when i called they said it was a past due balance and they sent a statement out. If that was true i would have been billed twice in one month. These people are full of crap.

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great

danelle, taylor - 2012-05-17 15:33:43

I have had nothing but great service from ambit. i have gotten behind a few times. but they've always been able to work with me. Great prices. Great service.

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No mam!

Debbie Anne, Houston - 2012-05-17 10:48:56

This company is so easy to get, but beware they ask for deposits again and again! Their customer service is no where near proffesional. I am just waiting for my contract to be over!

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Theives!!!!!!! DO NOT GET AMBIT ENERGY!!!!!!!!!!!!!!!

Maria, Houston - 2012-05-17 10:45:11

I had Ambit at home and we have it for a family owned business. ONE HUGE DISAPOINTMENT! A month ago I missed payment andthey cut it off. I had called a few days before to see about renewing my contract and they said nothing about disconnection. I get disconnected and they tell me that it will not be connected unless I pay off what I owed which I did , but refused to pay a $52 connection fee. Today at the small family business I work for, the electrician doing a small installation in the warehouse said that there was no voltage on one off our faces. We called centerpoint energy and they let us know we were up for disconnection after paying our bill and another deposit of $600 dollars paying a total of $1034. They representative had said that I was paying two months and the deposit! Today I am told the deposit was not $600 but should have been $680! Why am I getting different quotes a week later? I went ahead and told them to leave my lights off at home, that I would find another company! The bad thing about the company account is that I've already made a $680 deposit and was short on the payment that i made of $1034 because I was told the deposit was $600! UNFORTUNATELY i CANNOT HAVE THEM CUT THE BUSINESS ELECTRICITY OFF OR i WOULD DO THE SAME THING i DID FOR MY HOME! This is the WORSE light company I have dealt with! When I asked to speak to a supervisor the representative told me " even if you speak to a supervisor , your lights will still get shut off.''. I asked when is my contract over and they said another year! We've forked out way to much money to just have them do this to us!

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great

Ruben Morales, Houston Tx - 2012-04-18 00:00:00

excellent company have been with ambit for 3 years great service great electrical rates keep up the good work ambit

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Scam,Scam,Scam

A victim of Ambit, Texas - 2012-04-16 00:00:00

Make sure to call a month or two before your contract end date to get balance and due date because they won't send a bill and they will disconnect your service to charge you $$250 in fees!!!! All of a sudden your bill will be due 7 days earlier than normal. The company should be reported. Terrible.

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Nightmare!!!!

Mother w new born baby, Spring,Tx - 2012-04-16 00:00:00

My husband and I are new to Texas and were sooo pleased to learn about energy competition here. We are from St.Louis and you only get one choice so ur stuck with Ameren.Got a flyer for Ambit and called the # everything sounded good we were promised no extra fees except for the cost per kilowatt, no more than 30 days late to avoid interruption of service no deposit was required, a 6th month contract and that we would get paper bill.(LIES) 5 months into our contract we didn't receive a bill I tried to call to get the info to pay and the cust serv said I had a passwrd on the account? Turns out the cust rep when we had first signed set it up? they refused to give me any info my bill was due and the amount.We paid our bill around 13-20th every month so I Waited to receive bill (this was around the 15thnext thing I know I wake up with elec off w a new born baby!They charged us 350 to back on! Igot the bill 2dys later.They lied and said they called and sent bill I chkd w VW and the P.0.!LIARS

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Mr. Mike King

Mike King, Texas - 2012-02-16 00:00:00

This company has excelent customer service.

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Ambit Energy Reward Programs is a Scam

Michael Vickers, Houston, TX - 2012-01-14 00:00:00

I was willing to pay for above market electricity rates from Ambit while accumulating travel reward points. I was very disappointed when I redeemed the travel reward points for a Carnival 'Fun Ship' cruise. Ambit advertises 39.95 per person per night and also the option of boarding at Galveston Texas. Step one was to call Ambit and cash in your reward points instructing me to wait for a letter in the mail. After a couple of weeks I get a letter which which contains a rebate number and requires that I fill out a form with this number and mail it mail to a non-Ambit travel company. Approx two weeks later, I receive another letter in the mail which also had a form to fill out with another different rebate number to be mailed to yet another address. This second round then required that I choose a Florida boarding instead of Galveston. Then, about two weeks later, I get yet another form to fill out, this time the prices have balloned to 5 times the Ambit advertized price. Just a SCAM

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Say NO to Ambit

Sarah H., Fort Worth, TX - 2011-12-15 00:00:00

I use the Ambit prepaid service that they offer. I made a payment tues. which said i had 18.7 days of electric. And now its only thursday, and all of a sudden my electric was disconnected. I still dont understand how i went from 18 days to a negative balance in one day. I wouldnt recommend them to anyone!!!

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Ambit is a great company

mike, texas - 2011-12-10 00:00:00

I have being with Ambit since 08/2010 and haven't got any Issues. Price plan is great. I consider my self a high kwh consumer. I used between 900 kwh normal weather and 2000 kwh extreme weather. people believe it or not weather does have impact in your usage. So beware of your thermostats Mike

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love it, love it, love it

Natasha, Missouri City, TX - 2011-12-19 00:00:00

very easy to sign up...no hassles...low rates...would recommend to all my family and friends

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Ended up with a rate much much higher

JP, TX USA - 2012-03-13 00:00:00

I had Ambit and all was going well until I got a bill over $500 for last month and I have a small home. Well, I left them and got with Star Tex which I should have done all along. They are higher rated.

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Not Pleased

Mike, Houston - 2011-11-07 00:00:00

Ambit rates are currently high but if there rate are among the 5 lowest I would select them. There website and billing system works fine. They do not have any tolerance if you a few days late. 90% of the bill can be paid on time and they will hit you with fees and send disconnect notice for nominal amounts outstanding, regardless of how long you have been with the company. There vacation/trip plans are rip offs. So do not use that as a factor when signing on. I've waited 9 weeks for a coupon and I had to call them 3 times just to get it that fast. They were friendly but 2 of the reps was not able to provide results. When I received the coupon, I then had to send it to another company and had to wait again to find out they would not book me to fly into a airport I wanted to travel. It was a small but international airport. They said it was too small so I must drive 3 hours from the next closest airport. There are fees and price ranges involved travel/vacation plan which make it a rip off.

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my review Ambit

Rebekah, Fort Worth, Texas - 2011-10-20 00:00:00

I have been very regular with my payments even when I was layed off from my job. This summer was very hot and received huge increase in my normal billing but still have been pretty regular. I am having some unplanned medical expenses for Sept & Oct and have not been able to pay timely. THey are unwilling to work with me to extend any further time to pay my October billing not even 1 week thru OCt 28th. I think this is very poor when companies don't work with you to receive payment.

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DONT WASTE YOUR TIME

Meosha, killeen,tx - 2011-09-14 00:00:00

I HATE this company..it is the worst ever it took them three days to connect my lights when i paid for an expedited request for same day service. the rates are way to high. customer service sucks. half of the reps dont know what there doing. you have to tlk to a supevisor to get some understanding

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Rip Off

me, haltom city, texas - 2011-09-12 00:00:00

I paid a deposit to ambit and never moved into the location, it has been 2 months and ive been waiting for the deposit to be returned. they keep saying they need to do a full investigation and yet the apartments have already told them i did not move in.I wouldnt recommend this company to anybody

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ambit customer service cant do math.

jamws, tx - 2011-10-27 00:00:00

I needed to renew my electricity plan in September so I stuck with ambit. They were pleasant enough, I've been with them for 3 years. At the time I had no bill due but asked them to give me an approximation, and I paid slightly over that. Well come to find out it was less than half of what I owed. I am done with them, at least once a year I have an outrageous bill when my usage stays the same.

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Beware of AMBIT billing practices.

Mark Keehn, Houston, TX - 2011-09-07 00:00:00

If you miss a month's payment, the unpaid balance will not appear in subsequent bills until after your power has been disconnected and you get charged a hefty re-connection fee, security deposit, and your introductory rate is replaced with the AMBIT "standard" rate. I missed my June payment, but when the outstanding balance did not appear in my July or August electric bills, I erroneously assumed that it had been paid. My error cost me several hundred dollars. I also lost my introductory rate. I had reservations about signing up with AMBIT because of on-line reviews I had read, but I did it as a favor to my neighbor. Fortunately, I only have two months before my contract is up and I can switch electricity providers without further penalties. I was wrong in missing my June payment, but I think that AMBIT's practice of not rolling over outstanding balances is dishonest. They make it very easy to default. Buyer beware!

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punitive and unauthorized rate switch

cp, round rock - 2011-09-05 00:00:00

i loved them at first. They threaten to cut you off quickly, but at least they call. i let my bill go unpaid twice. First time, no big deal, they wanted a deposit. Second time (with no courtesy call) i "discovered" they increased my rate 50% effectively adding $150 to my july bill. Gee thanks. Sound predatory? illegal? Maybe some day the ag office will decide.

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bad customer service, bad account managment

az, round rock, tx - 2011-08-29 00:00:00

I have multiple rental properties, when trying to change the ownership of one of my accounts to my tenant, it was too difficult for Ambit to send me the 'Change Of Ownership Form', I talked to them 9 times on the phone, sent multiple emails to their careaction email address, sent letters, after 3 weeks and after I threatened to sue them (yes, I had to do that just to get the form that should have been listed on their site to begin with) I received the form. me and the tenant have signed the form faxed and mailed it to them. I just received the monthly bill for this property showing it to be still under my name, that is 3 weeks after I faxed it back to them. I talked to them on the phone again today, but I don't have a lot of hopes.

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Ambit is a rip off and a pyramid scam!

Christi Carro, TX USA - 2011-07-27 00:00:00

My first clue this was not going to be a good experience was when I was asked to sign a 12 month contract. But the staff at my apartment complex said Ambit was the cheapest. Well, wrong. Other providers are cheaper! Then, after I did not renew my contract because we were buying a house, they raised the rate! When I called and complained, they were unapologetic. STAY AWAY FROM AMBIT ENERGY! THEY ARE OVERPRICED AND CRAPPY!

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Don't sign up if you EVER have to pay late!!

Beatrice Potter, Houston, TX - 2011-07-19 00:00:00

We have been with Ambit for a year and a half now. We are also on the LITE-UP program because my husband lost his job recently. All of a sudden, when we have fully paid every other bill, they say we will be disconnected if this bill isn't paid within 13 days after the due date. I called to set up payment arrangements for the first time in a year and a half... their idea of "helping me out" is to expect 60% down with 40% due in 10 days and a $20 FEE ADDED ON TOP OF IT! Now we are in the middle of July in TX and they are going to cut my electricity off if I'm 13 days late or if I don't do their "ONLY PLAN AVAILABLE." It's highway robbery, especially when they know we are struggling because we qualified for the LITE-UP program. If you are sure you will ALWAYS be able to pay your bill on time, then Ambit is a great deal with great prices! But if you ever get in a bind, don't expect them to help you out!

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Ambit energy to fraud

Rama, plano,TX USA - 2011-04-11 00:00:00

i am not happy with Ambit Energy. they terminated my service without any notice even though i paid my bills regularly.

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We've been happy with Ambit

Michael, Katy, TX - 2011-04-03 00:00:00

Our previous experience with other energy companies has been that they try to nickel and dime at every chance. Ambit has provided us with good service and consistent billing.

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Ambit is a horrible company, they screw with you

Very Dissatisfied former Ambit customer, Harlingen, Texas - 2011-04-14 00:00:00

For anyone in Texas, I would definitely not go with Ambit. We have been with them since last August and it has been nothing but problems for the last 3 to 4 months with very high billing problems and unsatisfactory customer service issues. They put us without knowing on a very high rate plan and our bill went up almost $350 in February from what it usually is. When we called Ambit to complain, they did not care then. Then we filed a complaint with PUCT and then all of a sudden Ambit acted like they cared, but again they didn't. They have been scamming us on our electricity and whole experience been very disheartening and disappointing to my family. We were looking for a good company.....Ambit is not it. Go someplace else, take my advise. They are horrible.

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Unhappy About My Previous Electricity Provider Ambit

No longer Ambit customer, McAllen, Texas - 2011-04-14 00:00:00

Ambit is not the company you want to go with, they are dishonest, uncaring, and are only out to make a buck off everyone in Texas with their dishonesty. Go with another company, do not go with Ambit Energy, they are very bad.

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unsatisfactory service

apt 101, irving texas - 2011-03-14 00:00:00

i will not recommend this energy company to anyone else. i called them to shop around for a cheaper service plan and was give wrong information. i was told that my service with them would be changed over after my contract with relaint company ended on 4/6/11 and not before. i also told them to make sure, it was not done sooner, now thanks to them i have to pay a 150.00 contract cancellation fee, that was due to their wrong doing. i will not recommend them to anyone. they are wrong to mislead me and others in this matter

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Frank

Frank, Tyler, Texas - 2011-02-22 00:00:00

I'm extremely satisfied with my monthly bill, but, as i received my bills, i paid them "promptly" but, with my prompt payment i immediately received a "disconnect notice?" Then trying to get someone on customer service was like pulling teeth? Took 20 minutes? Explained to them that i paid my bill promptly and why the disconnect notice? Customer service looked over my bill and said, well, there my bill was paid in full? Said they would check that out? Yeah, got two more just like that? I dug into my trash and found the post marked envelope from "them&" was mailed to me (from them) on Feb. 08, 2011 and i received the bill between the 9th and 12th...and paid bill promptly on the 14th of Feb....Billing period ended Jan 20th so that took them about 18 days to bill me?? Billing department must have monkeys doing the work to save costs? I have the agent that sold me on this company checking this crap out!

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Collection Agency

Leroy Buchheit, Seagoville, Texas - 2011-02-06 00:00:00

I had Ambit Energy for about a year. I then switched to another company. I have been bothered by letters from a collection agency. I have requested a copy of the original invoice. They said just pay what we say or the bill will go up. My credit rating has been affected. AMBIT IS HORRIBLE!!!!!

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Satisfied Customer

Happy in Houston, Houston, TX - 2011-02-03 00:00:00

I work in the utility service industry and have for decades. Easy switch, great rate, first class customer service. I have learned that most complaints about any energy provider comes from the customers who are either always late paying or just DON'T pay their bill. Of course when the lights get cut off, it's everyone's fault but theirs!!

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Ambit Energy has best rate plans and customer giveaways!

Neal, Tyler, TX - 2011-01-30 00:00:00

I switched to Ambit Energy in September 2010 from one of the biggest service providers in Texas and lowered my bill 34% - a tremendous savings! They guaranteed the switchover to be flawless or pay my first two months of my electric bills. Everything went smoothly without even noticing. Very reliable company having a long-term commitment of energy source from one of the largest oil and gas companies in the world. People are very relationship oriented and care about you. Oh, they do give you a free weekend stay at hotel from choice of about 25 good 3+ star hotels. Got my voucher, but haven't gone yet. I know it's good as I know a some people who have. Highly recommend.

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Ambit Energy it is for real.

Pedro, Texas - 2011-01-27 00:00:00

Great service, no cost to switch you can see your savings upfront and choose plans, You also have your own website, and get travel rewards every month, for your kilowatt usage. I strongly recommend this company.

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Watch your KW-hr rate with Ambit

Jon, Austin, TX - 2011-02-03 00:00:00

I have had service with Ambit Energy for 8 months now and I was amazed at what they were doing. My monthly bill for the month of January was $318.04 for a one bedroom apartment. Really?? I found out that because I was on month to month and not on a contract, they could raise my Kilowatt per Hour rate as much as they wanted. I found out they were charging me 16 cents per kilowatt hour. The average is 8-9 cents per kw-hr. I switched to Reliant for the rate of 8.5 cents per kilowatt hour. Thanks Ambit Energy - Good Bye and Good Riddance!

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Recommend Ambit

Loretta McCarthy, Pasadena, Texas - 2011-01-18 00:00:00

I would highly recommend Ambit to everyone. I used to have Stream and my bills were too high($150-$320), whether or not on contract @ 14.2- 14.6kwh. My first three Ambit bills were $79, $72, $102 @ 10.6-12.8kwh...oh, what a relief that is! I like being my own customer, too.

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Craigr64

Craig W. Ricketts III, Fort Worth Texas - 2011-01-13 00:00:00

it okay for me

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Great Company

Brian, Forney - 2011-01-07 00:00:00

We've had Ambit for a year and half. We were with TXU before that. Ambit has been wonderful! Switching companies was easy and I've never had any problems with billing. I want to sign another contract but am having trouble finding a way to do that on their website. Also, I want to use my reward points but am also having trouble using them on the website.

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What a bunch of incompetants

Lost Customer, Fort Worth, TX - 2010-12-06 00:00:00

This is the most incompetent company I have ever dealt with. Can't keep the billing straight. Bill you for others, lose your billing info, and then dont bill you and act like it's your fault. Customer Service has an attitude at least two levels up.

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lousy service

Adan Perez, Hebbronville, TX USA - 2010-12-04 00:00:00

They have yet to get anything right after I switched from CPL. The billing is horrendous and error-filled.

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I am very pleased

Tina Sweet, League City, Texas - 2010-09-10 00:00:00

I like the free electricity offer and the free travel. The consultant helped me sign up, and has kept in contact with me, which I enjoy. I am not a number, but somebody important. I never have had a problem with the billing, and saved myself over $82 a month, just by switching. My old company (Reliant)offered to match the rate I was getting, but I didn't want to stay with the company that could have offered me lower rates, and didn't.

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Very misleading

Janice Jacobs, Fort Worth TX - 2010-09-01 00:00:00

This company is pitiful!!! I switched to them one month ago and very very much regret it. They were very nice and helpful when I signed up and then their so called customer service was gone. I called them when I received my bill and asked to change my due date until the first of the month when I get paid and was told that could not happen. Then I was told my payment was due on the 30th and on the 31st there was a disconnection letter sent out. In my whole life I have never received a disconnect letter. When I called I asked for a supervisor and got no where. This company is a rip off and will NOT work with you on a problem. STAY AWAY!!!

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about average compared to other providers

Teri, Dallas, TX - 2010-08-13 00:00:00

What I dont understand is why when your plan expires they jack up the rate per kWh. Every provider Ive had does it including Ambit. What about customer loyalty? Doesnt matter - its all about hail to the ol mighty dollar. Was an Ambit customer for 2+years and paid late a few times because the bill was so high I couldnt afford it. They charge enormous late fees and will disconnect your service at the drop of a hat then demand the bill + deposit of $400 or greater. I had to pay over $600 to get it reconnected. They turned it off during the summer here in Texas and I have children in my home. I dont think that deregulation should mean deregulating completely. The fees they charge usurious and she be banned. I dont think I save any more money now then I did when TXU was the only provider. I think the whole electricity industry is running a racket.

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Beware of Ambit Energy

Anonymous, New York - 2010-11-09 00:00:00

Their customer service is awful and I got entangled in a bureaucratic quagmire when I attempted to cancel. First impressions are lasting impressions. I would not recommend Ambit. I plan on filing a complaint with the Better Business Bureau. They did not give me the required time allowed in NY to cancel an account, enrolled me under deceptive practices and then told me I could not cancel, all in the same phone conversation.

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Great! Like the benefits.

Jason, Allen, TX - 2010-09-27 00:00:00

Its great and a very positive experience to shift over. I love the savings and looking forward to the free energy. Nothing else beats it!

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Satisfied Customer

Joe, Houston, TX - 2010-08-05 00:00:00

Ambit has met all expectations. No complaints, friendly service, no issues. Rates are competitively priced and there has been no issues with service or billing.

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TERRIBLE EXPERIENCE....

Grossly unhapppy, Webster, TX - 2010-08-02 00:00:00

The service was horrible, all they care about is money, the bottom line! They do not go out of their way to help as some other companies do! Then they try to recruit you into becoming a sales rep, but you have to pay to work for them! I would NEVER recomend Ambit to anyone!!

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Simple, no hidden cost.

Newman, Alvin, Texas - 2010-07-27 00:00:00

Switching and billing is simple and easy to understand. Customer service is great. Would highly recommend to everyone.

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Will switch when my plan is over

xavienne2, dallas, tx - 2010-07-15 00:00:00

I have the date circled to switch. I have been using for almost 2 years and was an acquired customer through a buy out. I was signed up for an all green policy at a higher rate but thought it was worth it. When the company switched over, there was no all green plan but stated that theirs was comparable but not all green? I was not able to switch my contract without the high term penalty even if it was a different plan in the same company. Now my rate is high without the benefit of supporting 100% wind and solar power. I feel robbed. Can't wait to switch. I did like the ability to pay online and customer service was pleasant, just not helpful. Probably a green plan now, but I don't know that I trust them.

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They get their money one way or another

Tim Mitchell, Trophy Club, TX USA - 2010-10-14 00:00:00

It was a pleasant and easy ordering experience, and I was excited about the low rate I was given. What I wasn't told was that I had to use a certain amount of electricity otherwise they started tacking on extra "Customer Charge"s to your bill. Of course, that causes the rate to be higher than the other companies, but I cannot change because then I get an early termintation fine. So, just be warned, they will get their money one way or another...

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overall great electric company

Anonymous, Texas - 2010-06-20 00:00:00

I like their prices and their promotions. In fact, I have been paying $5 or $6 every month for electricity because of their customer referral program. I couldn't be happier.

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Great Company

Barbara Stewart, San Angelo, Texas - 2010-05-16 00:00:00

We recommend Ambit Energy as a company with whom you would be proud to do business with. Never any problems with billing, no outages, no phone call hassles to continue service,

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Took my check and disconnected service without notice

Jamie, Elgin, Texas - 2010-05-06 00:00:00

I became a Ambit Consultant and at first the service was great. After about 3 months my associate was becoming a nussiance at the property I work at with trying to recruit more marketing consultants. After several of my residents complained about their service being disconnected without notice and complaints from residents their associate was harrasing them to become a consultant, I decided to cancel my monthly website with Ambit on 1/15/2010. Now on May 5th,2010 my power was cut off after Ambit cashed my electric service check on April 15th and then they automatacilly started charging me again for the monthly website fees to be an Ambit Marketing Consultant. This company is not organized nor professional. I would not advise any person to join their services or marketing it is a horrible scam.

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great company

rachelle bruneau, burkburnett texas - 2010-02-10 00:00:00

this is an excllent company

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Very Happy

Bill, Houston, TX - 2010-04-14 00:00:00

Very customer friendly, I would recommend to anyone.

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Ambit Review

Dee, Houston, TX - 2010-04-15 00:00:00

I have been using Ambit Energy for almost a year and have been extremely pleased with the service and the rates. They have a Free Energy program that is awesome too.

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Worst Company

Ilias, Round Rock TX USA - 2010-01-27 00:00:00

When I enter this company, the MLM lady who signed me up Barbara did not inform me about the plan. She did not provide any information and later found out the 1st year that I owe 600$ if I had to leave Ambit. I called her adn she offered to help but did not help me in anyway. The customer service is very poor and always ask us to contact Oncor Delivery for help. Keep increasing the charges and always have hidden fees in the statement.

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33% Lower!

Joyce S, Richmond, TX USA - 2010-01-18 00:00:00

Our first bill was 33% lower, per kw hr, than Reliant. Switiched us quickly and with no deposit.

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fair review

henri, Clear Lake,TX - 2009-12-23 00:00:00

The worst customer service I have ever found At first, price is good but then it becomes quickly bad

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AmbitScored

Mary Sullivan, IL, USA - 2010-03-18 00:00:00

Ambit Energy creates a win-win situation for everyone. Who wouldn't want to save money AND get bonus travel points too?

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Incredible Energy Company!!!!!!

Christina, Texas - 2009-11-27 00:00:00

Ambit Energy has Great Fixed Rate Term Plans. I have used 2 Travel Rewards so far and have been very Pleased. I have referred more than 15 Customers and now get the Customer Referral Credit through the "Earn Free Energy" program, which has Significantly Reduced my monthly Electric Bill. Having a Personal Consultant who is very knowledgeable and looks out for my best interest is wonderful. What more can I say, this is an Incredible Energy Company!!!!!!

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Excellent experience

Sherry, Corpus Christi, TX USA - 2009-11-08 00:00:00

I was able to swith providers quickly and easily and I like the fact that I can refer friends and family and earn credit on my electricity bill. Their rates are lowerthan most. I reap the benefits since they don't do corporate advertising.

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SO FAR SO GOOD

Robert T, Bacliff, Texas USA - 2009-10-28 00:00:00

I switched to Ambit from TXU when I moved 2 yrs. ago. The rate was much better with Ambit but has since went up some. I havent taken advantage of the rewards etc. but have recomended to friends and family.

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JERRY DOOLING, PLANO TEXAS - 2009-10-04 00:00:00

GREAT COMPANY THE SWITCHOVER WAS SEAMLESS MY FIRST BILL IS EASY TO READ AND WAS $100.00 LESS THAN I EXPECTED

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Not good with customer satisfaction

JH, Texas - 2009-10-12 00:00:00

Ambit is not the place to have your electric. The company does not help in times of need with a one day extension. That's sorry if I've ever heard of it. The company can't tell me that they have majority customers satisfied. They are going against the economy instead of with the economy. In my opinon, AMBIT is SORRY...

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definitely recommend

Michelle, Texas - 2009-09-22 00:00:00

Rates were competitive, switching was easy using the website, love the promotions. Would definitely recommend.

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Bowhunter

RWM, Grand Prairie, Tx. - 2010-03-08 00:00:00

No plan is free, but, this is excellent.

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pleased

martha, dallas - 2009-09-18 00:00:00

So far Ambit energy exceeded my expectations Not only are the rates great but the provide the consumer great incentives

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Happy I switched!

Heather T., Dallas, TX - 2009-09-18 00:00:00

Ambit has done everything they said they would do and their customer service is excellent! I saved over $250 from my old company which was Stream Energy!

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Hortencia Castro, Texas City, Texas - 2009-12-11 00:00:00

My husband and I bought a house 2 years ago. Our electric bill was just as much as our mortgage. A friend of his told him about Ambit Energy and how low their electric bill was. We were so ready to make a change. We have probably save at least $2000.00 in the past six months. Thank goodness for Ambit!

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Don't do it.

Roshunda Marable, Fort Worth, Tx - 2009-09-24 00:00:00

I live in a 950 sqft. duplex. Every month there is something new with this company. Only two people live in my house but the bill is outrageous.... Just don't do it... Think about another company....

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What a joke!!

Linda Heyn, Houston Texas USA - 2009-09-09 00:00:00

I was handed over to Ambit from a company that failed. They never discussed plans just started charging mt 17 cents KWH. When I changed companies they tried to charge me the $250. early termination fee. My bills were almost $900. a month. Don't let you account expire they will charge you what ever they want.

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Not the Most Affordable.

Ivan Salazar, Edinburg, TX USA - 2010-07-13 00:00:00

Check for better prices.

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Very good service

Tony, Dallas, Texas - 2009-09-07 00:00:00

I have been with Ambit for 6 months now and they have been great in their service, rate plans and their customer service. Haven't had any problems with their website or paying online.

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This company sucks

Anonymous, Texas - 2009-09-15 00:00:00

The company start with a lower rate and then without notice your rates increase. The rates increase every month until you have a bill over 500 hundred dollars.

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bigguy

johnny chambers, dallas texas - 2010-03-13 00:00:00

Ambit is number one in my book

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Better than Reliant

Keep you posted, Houston, TX - 2009-08-31 00:00:00

So far so good, it cannot be worst then Reliant. Will keep you posted if anything comes up down the road.

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HORRIBLE

unhappy in Texas, Texas - 2009-08-31 00:00:00

I personally would not recommend this company to no one. They are not like most companies. They do not offer an extension and is not willing to work with you. The prices are extremely high. My bill for one month was $600. There is only two people residing in my home. I don't have the money to pay a deposit with another company, but as soon as I do this company will be HISTORY.

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Avoid Ambit Energy at all costs!!

Lisa G, Houston, TX - 2009-08-30 00:00:00

Reasons for avaoiding Ambit Energy: 1. Horrible customer service 2. The website never works (cannot pay online, cannot view bills online) -links are always broken 3. Tons of hidden fees when you cancel your policy after having had enough. We are going back to Reliant - should have never left...

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Great

Kathleen Krone, Loraine,Texas - 2009-08-27 00:00:00

I had been with TXU for thirty years when I started with them they were Texas Electric and a people company and after that length of time they told me they could offer me a 12.2 kwh with a two year contract, you would think after that many years they could do better then that. I sign with Ambit for 9.9 and they have been great.

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John Thompson, Plano, TX USA - 2009-08-20 00:00:00

I have been an Ambit customer for 25 months. In April, 2009, I had $3,000 worht of energy upgrades to my house done by Efficient Attic Systems. The 7/15/09 Ambit bikll went up in usage and cost from 7/08. I asked Ambit and EAS to offer an explanantion. Neither did. Although the bill was in dispute, Ambit cut off my electricity om 8/1/09. I am reporting Ambit and EAS to the Public Utility Commission.

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love it

Anonymous, Texas - 2009-08-16 00:00:00

love it! it does not get any better

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"Fixed" to screw you!

cmpltlyspld, Houston, TX USA - 2009-08-12 00:00:00

I unfortunately stayed with Ambit Energy 2yrs. Their "fixed" rate billing is; shall we say it's fixed alright, fixed to screw you. As with any electric company the billed amount are great at first and your thanking god for smaller electric bills. My bills are 3x what they were last year at this time. My advice is no matter their incentive DON'T go with Ambit Energy.

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Terrible!

Blair Alvarado, Cypress, TX - 2009-08-10 00:00:00

Ambit energy stinks and I give them a big fat goose egg! I was purchased (as were you if you have them for a provider) from another energy company. All I receive is late notices and "projected" and "estimated" bills and I pay my bill online ON TIME!!! I'm switching today. C U Later "Ambigator".

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Ambit

Roberta, San Juan TEXAS - 2009-08-09 00:00:00

The copmany is great!!

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Don't bother with Ambit

Shanna, Houston, TX - 2010-07-14 00:00:00

I've been a customer for almost one year. They lured me in with their low prices. I have never been late, never missed a payment. A month ago I paid them $200 because I lost my bill. I waited for my next bill to discover I under paid by $54. I made my payment for this next bill, including the $54. They turned off my service anyway. Then charged me around $250 just to have it turned back on. It's 100 degrees outside, in the middle of summer and they are going to turn off my electricity? They will not have my business any more.

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Charged for services not done.

terry, Harker Heights, TX - 2009-08-06 00:00:00

fell behind on the bill made agreement to pay on the 1st however Ambit told oncore to turn it off on the 27th. I payed the bill on the 1st before they cut off the electric. but still had to pay a disconnect and a reconnect fee.

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Shop around

Unhappy ex-customer, Houston, Texas - 2009-08-07 00:00:00

I have been with Ambit for little over a year in helping a friend out by signing up and the rates were great initially. If you decided to switch to Ambit, make sure you find out the the rate after the contract expires

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happy customer

Mary, Dallas, Texas - 2009-07-13 00:00:00

Great company, great service. Friendly.

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Awesome

Anonymous, Ft Worth - 2009-07-03 00:00:00

Awesome service. I've been using Ambit for 2 years now and I've used the travel benefits and the grocery voucher and best of all I've saved a ton of money. Would never go back to TXU or Reliant (have used both).

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Great Experience

Jason, Dallas - 2009-06-19 00:00:00

I have been using Ambit for a little over a year. I have had no issues. Plan to continue to use them.

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Buyer Beware under 1000kw

Mike B, Irving, tX - 2009-06-21 00:00:00

careful! they charge you $10 a month if you go under 1000 KW like I do in the winter. Buyer beware!

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Great rates

Anonymous, Central Texas - 2009-06-18 00:00:00

I have been using Ambit Energy for about 2 1/2 years. Always some of the lowest rates available, and they have a Free Gasoline and Free Grocery voucher incentive that pays $25 a month for each. That's an additional $50 cash they give BACK TO ME each month. (It took me about 1 1/2 years to earn the points for those vouchers). I recommend Ambit Energy. Prior to Ambit Energy I had Reliant and TXU. I WOULD NOT recommend either of those providers.

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Not Bad

R Kathlia, Midland - 2009-05-06 00:00:00

I signed up for these guys and just got my first bill - good rate and everything is good, so far. . .

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