E-plan discount eligible product. Ambit Energy's E-Plan provides additional savings on our competitive rates and makes managing your account even easier. Just enroll in our Paperless Billing and Automatic Payment programs when you sign up for new service
E-plan discount eligible product. Ambit Energy's E-Plan provides additional savings on our competitive rates and makes managing your account even easier. Just enroll in our Paperless Billing and Automatic Payment programs when you sign up for new service
E-plan discount eligible product. Ambit Energy's E-Plan provides additional savings on our competitive rates and makes managing your account even easier. Just enroll in our Paperless Billing and Automatic Payment programs when you sign up for new service
Sonia, Katy - 2016-07-08 15:53:36
I HAVE BEEN WITH AMBIT ENERGY FOR A WHILE AND I HAVE NO COMPLAINTS. PAY YOUR ENERGY BILL ON TIME AND YOU WILL BE FINE!
Sisindu, Houston - 2016-06-22 10:37:44
If you call them to fix an issue or to get a standard discount, they will say you have pay the full amount first in order to get the discout and they charge $5 extra to process the payment. In order to get a few cents doscount you will end up paying mote money. And the communication between two representatives will have two different information and you will emd up with a headache and a hold on the line for hours. Very bad customer service. Specially, if you have a iphone, you don't have access to mobile app or to their online acct.
Brad , Dallas - 2016-06-21 10:22:14
this company will change you bills due and the will disconnect the electric in 90 degree day with out notify the customer Stay away from it .
Allen, Dallas - 2016-06-02 14:10:39
I switched to Ambit Energy 5 years ago after being completely dissatisfied with TXU energy as they were charging me 16.9 cents per kwh. Ambit provided a great rate of 9.0 cents per kWh and offered me the opportunity to earn free energy every month if I referred 15 customers. To date, I have received over $7,500 in free energy credit from Ambit. Thank you so much as it allow me to pay off all my credit card debt. Great company!
Robert Hughes, Houston - 2016-06-01 09:42:35
These guys are a bunch of crooks. I set a cancellation date months in advance because I moved out of the apartment. I got verification MULTIPLE times that the once the contract ended that they would automatically cancel the service. Got a huge bill a month after the supposed cancellation date. I called and they claim they have no automatic cancellation and refused to give any kind of explanation or refund. So they essentially told me the new people in my old apartment got a free month on ME. Absolutely embarrassed that I could get scammed by such a "well known" company, I guess that's why they have contracts and huge early cancellation fees because they know they will provide terrible service and we will be trapped into paying.
Ortensya Robinson , Houston - 2016-05-09 12:23:42
Beware!... yes they are a rip off. Avoid Ambit Energy at all costs! I would not recommend this service to my worse enemy!
Ortensya Robinson , Houston - 2016-05-09 12:05:56
Horable service across the board! Thay will find a way to rip you off! I've been a client of Ambit Energy for 4 years now. I went through a some hard time and had to have an extension on my account, customer service was very poor about explaining the process, and making sure that I knew the steps in order for my extension to be completed. In result my service was disconnected and I was charged after 4 years??? I was charged an extremely ridiculous amount deposit fee???? Really??? after 4 years of being with the company???? Customer service was not genuine, they were cold-hearted and all about getting their money! I will be switching and going to another company, I would not recommend this company to my worst enemy!please avoid at all costs!!!
Eddie Garcia , Pharr - 2016-04-25 14:24:41
I was out of town for 2 weeks I get back and see a disconnection notice so I called ambit to see where I can make payment so they get it quickly the representative tells me several pay location where I can make my payments I go make my payment and call ambit back and tell them I have made my payment and the representative tell me your payments has not posted. I provided a confirmation number and representative say confirmation does not make a difference if we do not get your payment your services will be disconnected. I explain to the representative that I have a new born and can not be without light the manger stated there is nothing they can do . So I had to make another payments, So I pretty much have a 200.00 credit on my account. THIS IS RIDICULOUS YOU PEOPLE NEED TO GET A SYSTEM THAT WORKS AND STOP RIPPING PEOPLE OFF BY HAVING CREDITS CUSTOMER ACCOUNTS . AND YOUR MANAGEMENT CUSTOMER SERVICES SUCK !!!!!!! I WISH I CAN CHANGE LIGHT COMPANY BUT THIS IS ONLY LIGHT COMPANY THAT SERVICES THE AREA I LIVE... As you can see I did not give you people any dam lights.. Because your customer services suck and your receiving payment is the WORST !!!!!
Ron email@example.com, Grand Prairie, TX. - 2016-04-17 17:05:57
I have been a loyal customer with Ambit for over 6 years. Along with the fair pricing I also enjoy the rewards vacation and the referral program allowing me to get FREE electricity.
Reem, Houston, TX - 2016-04-04 12:20:48
I have been an Ambit customer since 2015. They're always disconnecting my service without notification. And when they disconnect my service, its usually because of a balance due of $20. Customer Service is not 24 hours and that's even worse, especially if you're reactivating services. You'll just have to wait until Monday. In addition to my services being disconnected, I contacted them because I was curious to why am I still received a bill if my contract ended. I was told that if I were not to call them to disconnect my services, I will still be billed month-to-month. Which is ridiculous because I'm basically paying them for someone else using the electricity. So after speaking with the supervisor, you'd think that they will delete the balance due or at least take care of it. He insisted that I'd pay for it or it will go to a collection agency. THE WORST ENERGY COMPANY EVER!!
Luis, Houston - 2016-03-28 18:42:20
I missed my payment by a couple of days and charged me 7 times the amount of my bill just to restore service. Bill was approximately 32 bucks and charged me upwards of 200 just to restore my service. Customer support supervisor was super rude and said that I could cancel and pay them 200 dollars for early termination of contract. I literally just paid 5 months of electricity for a on time late fee. Oh and since they don't own my meter I have to pay the other company that own meter a fee too. Typical companies that nickel and dime you until the end.
Cat S., Plano - 2016-03-08 21:56:29
Been on the service for 2 years. I have no issues or complaints....
Veronika, Houston - 2016-03-01 22:13:18
I have been a customer of Ambit for going on 6 years. As I read some of these complaints on here, I can see that most complaints are from people that don't pay their bills on time. My billing is always accurate. I have never had a problem with monthly auto draft. Their pricing is always great. Plus I have referred enough clients that I receive a huge discount off my electricity every month. Most months it is completely waived. My last bill was only $9.10 . Their perks are outstanding.
Johnson Black, Carrollton - 2016-02-29 22:22:37
I have joined Ambit Energy for 2 years now and I have no problems. knock on wood! The renewal rate is competitive to other company and the customer service was great when I called in. I love the points that I can use to travel and book hotel. I am saving up my points to take a trip to Cancun. How many company out there can offer you that for using their energy. I have this great consultant that answer all my questions and concerns. I have referred 10 customers already. 5 more customers and I will get free energy. This is a great company.
Gregory Moore, Erie, Pa - 2016-02-22 08:02:24
Because I did not get some paperwork back to them, (we were in the middle of emptying our house to have the floors refinished) our rate more than doubled. When I called them the only thing they offered was to sign me back up for the lowest rate that would take one to two billing cycles to show up. They will rip you off if they get the chance!
George, Grand Prairie, TX - 2016-02-18 17:20:01
I signed with Ambit Energy to help a friend that was a consultant. The promise of travel rewards was a nice perk and the rates were average. I encountered a billing error on one of the months; we normally pay $70 month for our apartment, but it jumped to $250 and I immediately contacted support. First of all, they are hard to get a hold of with customer care hours ending at 6pm on weekdays CST. That means having to take time off of work to be put on hold to attempt to speak with someone. When I do get to speak with someone, they want to blame the customer first...I got responses like are you sure you turned off your A/C...Our avg bill for the past 6-7months was $70 and it spike to $250....I was finally passed through to someone that assured me that they would send someone out to read my meter to fix. They do get one light bulb for ultimately resolving the issue, but it was a terrible experience. Oh, did I mention the travel rewards were not worth it. You get 1 pt for 1 kwH, trips cost 25k to 45k pts and had lots of stipulations and limited dates (down season). Needless to say, I left Ambit as soon as my contract expired.
Eddie B., Texas - 2016-01-24 12:48:29
all you need to do is pay your bill on time. 8yrs no issues
T. Taylor, Round Rock, TX - 2016-01-05 08:39:53
I have been an Ambit customer since 2009. They disconnected my service without notification once when I went to pay online and the transaction did not go through for some reason. I was never notified that there was a problem. When I called them back and tried to explain, they said they are able to see when someone was on their website and they had no record that I was on it the day I told them. I knew the day because I made a note in my checkbook. I told them I definitely was on the website and I would look up my computer history to show them when my electricity came back on. They charged me disconnect fees along with others and required a deposit to turn my electricity back on. After my electricity came back on, my computer history in fact did show that I was on the ambit bill pay site that day. They didn't care. Now, they have screwed up my billing for the past several months. I get one bill that says I owe one amount, or have a credit, and then get a disconnect notice the day after my bill is due, all because of their shoddy billing. It is an absolute joke. I haven't received a correct bill in months. I go to the online area to verify it and it is the same as my incorrect bill. Today, the lady told me to ignore the amount due and just pay the current charges amount from the usage. I told her I expected their math to be right and be able to tell me how much was due on my bill. These people are a special kind of STUPID! I am gone!
Fernando Martinez, Plano, TX - 2015-11-24 22:37:48
We've had Ambit for almost 2 years and we've had no issues with them. Sure the price went up a bit but we expected that along with higher usage in the summer especially living in Texas. I can see other people have complained but we've had no issues especially since we moved up to the DFW area from South Texas where it wasn't common to "shop" for an energy provider. Ambit will also allow you to pay your bill online for free provided you're paying with your checking/savings account.
Roxanne McCrary, Houston - 2015-11-17 15:56:01
Absolutely the worse energy company! Stay far far away!!! I signed up with them in 2012. They screwed me with my renewal in 2014 so when moving in 2015 I decided to find a new energy company. Although I did call to cancel my service (I was told that it was no worries and that it would be done by a particular date). I'm still being charged and it's just ever so convenient that they have no record of my call to them when I canceled. They will take your money and are truly deceitful. Horrible customer service! Save yourself the stress!!! They are no help!!
Karen, Pasadena, - 2015-11-16 12:31:10
Everything was going along fine until I was a victim of credit card fraud. I had to get a new credit card and I took the time to notify all those that were on auto pay. My next bill came on my credit card just fine. But the following bill I got a cut-off notice. When I called to find out they are trying to say that my new Credit Card number was used for a one time only payment and not put me on auto-pay again. So now I have the choice to pay online monthly and have to pay $2.50 each month, or pay $700 for two bills to get back on auto-pay. I offered to make my monthly payment plus $50 to widdle away at the second month bill, I can do that but I won't be on auto-pay until it is a zero balance. Plus I will have to pay the $2.50 monthly fee. All this because I was the victim of credit card theft. You would think they could look at your previous history and make some exceptions for this. Speaking to a manager did not change a thing! Counting my days to cancel this service!
Winn Nguyen, Arlington - 2015-11-10 13:45:34
Rates kept going up year after year, while payment via online using a credit card is charged "$2.50 - Electronic processing fee" With all of the power transmission fees and usage fees, this is a pretty good deal for Ambit. Kind of like how asian business only accept cash, no fees.
Yolanda, San Angelo - 2015-10-25 15:25:52
Granted, I live in an older, not very well insulated apartment with one energy efficient major kitchen appliance, but after the TDU fees and all, I pay $135/month on average. I also missed the fine print that you're charged $10 if you use less than 1000 kW, which was the case when I tried to lessen my expenses by turning off everything on surge protectors. I haven't had any issues requiring me to call customer service, I just attribute the expense to my selecting them as my option and not using the Power To Choose website. I'll soon be moving and changing companies as well. One with no minimum electricity usage.
Matt, Lufkin - 2015-10-22 06:39:51
Love getting rewards for something I'm buying month after month
Ally, Richardson - 2015-10-16 15:16:10
I was actually a consultant for this company when they first started out. I signed up with them and I have been with them for years. However, I think our relationship is now coming to an end. My bill is suddenly astronomical! Within 2 short months, my bill doubled! I really don't know why! I have looked into my usage, my bills, my plan...nothing makes sense as to my why bill suddenly went from $90ish to just under $200 for an 800sqft. apartment. I think it might have to do with their usage variations, but I guess we shall see. My answer from them is still pending. They're relatively pleasant to speak with and try to be helpful, but if you are looking for a similar bill amount each month, this would not be my pick. Plus, their rates have increased, so you can probably find a better-suited provider in your area for less. Good luck!
Unsatisfied Customer , Corpus Christi - 2015-10-16 08:32:45
Highly do not recommend
Michael, Pflugerville, TX - 2015-10-03 09:05:39
I've read a lot of the reviews on here and I am shocked. I have not experienced any issues what so ever. We've had Ambit for just over a year now and I'm truly loving the service. Are they perfect, no. But neither is any other company. As long as you pay your bills on time and pay attention to your renewal dates, all will be well.
Cole, Fort Worth Texas - 2015-09-19 07:51:53
I was only a customer with Ambit for a few months. 1. I paid a half payment for my bill on 8/15/15 because I did not have enough to pay the $108 bill for a 600 square foot apartment using the air conditioner at 80 degrees from 8pm to 8am and I take my laundry to a washateria. 2. I received a voicemail on Saturday 8/29/15 that my bill needed attention.. 3. I received another voicemail on Saturday 9/12/15 that my bill need attention. 4. I checked my mail on Sunday 9/13/15 and saw my normal white envelope that was my Ambit billing statement that I threw on the counter to open later. 4. I came home from work Monday, 9/14/15 at around 7:30 p.m. and saw my electricity has been turned off. 5. I called Ambit and their automated system said their business hours are form 8am-6pm central time and that in order to turn my electricity back on I had to pay $309 dollars including a $125 deposit, $40 disconnect fee, $25 reconnect fee and a $53.79 past due payment and all of it had to be paid before I turn my electricity on and NO ONE WAS THERE TO TALK TO WORK OUT A PAYMENT PLAN TO EVEN TURN MY ELECTRICITY BACK ON AFTER 6PM! 6. I called a friend to stay with until the next day. 7. I called Ambit the next day at work and was on hold for 30 minutes before I could talk to a live person. 8. Finally I spoke to Longa and when I asked if would work out a payment plan because I did not have $309 to turn the electricity on she repeated over and over that I had to pay $309 before I can turn on the power and that she did not have the authority to accept a payment plan. 9. I asked to speak to a manager and was on hold for 30 minutes before I hung up. 10. My coworker told me to call Reliant. 11. I called Reliant and they are open 24/7 if my power goes off and they take payment plans if it does, and I said sign me up! 12. My power was on that afternoon! No deposit! No Problem! MY ELECTRICITY WAS DISCONNECTED FOR JUST A $53.79 PAST DUE BALANCE A FRIENDS ELECTRICITY WAS DISCONNECTED FOR A 7 CENT PAST DUE BALANCE
Rebecca, North Richland Hills - 2015-07-29 15:57:11
These ppl rip off customers and they are the worst electric company that I've ever dealt with in my 50 years on this earth. I had to use them while I lived at The Enclave at Hometown apartments, because we were having a home built. I never paid as much monthly as I did with this company in my life. In my opinion and if you have an option, do not go with this company, it's terrible what they do to their customers. And if you try to have issues figured out with the customer service people, don't bother because it's a waste of your time. They don't fix anything and pretend like you are who is wrong.
Randy Powell , Santa Fe, TX - 2015-07-28 18:59:29
My experience as an Ambit customer for 5 years has been very positive.
Robertson , Houston - 2015-06-20 15:46:11
Order shut off on the 29th. They shut off on 20th. Centerpoint needs order to activate. So no electrify during summer for 2 days since Ambit has NO weekend hours. STAY AWAY!
TRACY SWIMM, MESQUITE - 2015-06-04 07:43:11
I have many properties that are rentals and resale projects , a friend of mind suggested I try Ambit Energy . The service is OK , the communication is very challenging /
Ellen Weed, Alpine, Texas - 2015-04-02 20:48:06
Ambit really messed my billing for multiple accounts which i have for 2 different rental properties. They disconnected the electric the same day that I called to question a weird, never seen before charge on a bill. When I called day later about the disconnected service, the rep said that she understood what happened and waived the disconnect /reconnect fee. She never sent the order to reconnect service to AEP. The following day electric service was finally restored after my tenant was without electricity for nearly 2 days. Ambit reps could not tell me why the service was disconnected or why the order was never sent for reconnection. HORRIBLE billing & customer service. They couldn't care less if you remain a customer.
Ariesha Morehead , Houston - 2015-03-03 22:47:39
Even though there is an error in my bill and my lights got turned off.... Once I paid what they said I owed my lights were back on within 30 minutes after hours! So I have to be thankful for that until I get to call in tomorrow morning!
Kara, Waco - 2015-01-29 07:27:10
The billing and customer service departments are nightmares. I had an issue with adding a new checking account. I think what happened is I entered the number incorrectly. I called multiple times and was told my payment was fine. Then I get a call saying it wasn't and that I'll have a fee... even though the gal I talked to couldn't help me fix the problem. I couldn't figure out how to delete or edit the account information and it wouldn't let me add the account because I already had one with that number. so I call customer service and am then told I have a 12 month block that will prevent me from even paying with a checking account at all. The supervisor says there is nothing they can do about it. My deal is if I couldn't edit the account numbers or even see the account numbers I put in I don't know if they are scamming me or if it was my mistake. I asked what the account and routing numbers were and no one I talked to apparently had the ability or authority to see them... they just knew the payment didn't process... even though I was told everything was fine. The short version... shady, not helpful, parrot policy customer service because the only thing anyone could say is the exact sentence over and over, and an overall lack of training with their employees. Also, I tried to get help through their Facebook page and they deleted my comment. So now I am looking for every review site so no one has to be as irritated and frustrated and the lack of resolution as I am.
Marina, IL - 2015-01-09 09:11:49
I can tell you 1 thing guys. If you want to really NOT UNDERSTAND what is going on with your gas bill and who gets what and why something is showing and other thing is not- this is your place. I am completely NOT SATISFIED with AMBIT ENERGY and I WILL NEVER RECOMMEND TO USE THEM
GT, Pflugerville, TX - 2014-10-20 16:30:25
Ambit Energy is a great company if 1. You love a company that can't keep accurate accounting records 2. You love having your ambit account hacked with and having your billing information changed automatically (you automatically get to pay extra for that feature). 3. You love being put on hold for long periods of time with annoying music for customer service 4. You love having simple features such as setting up autopay online not work properly 5. You have total faith that if something can get screwed up will get screwed up with billing 6. You love customer service representatives who play around with your billing information to see if they can make different numbers work better 7. You love waiting extra long periods of time to speak with a managers 8. You don't mind that your Ambit problem won't be solved on the first phone call to customer service 9. You don't mind that Your Ambit problem won't be handled on the 2nd phone call to customer service 10. You're aware that either your credit card number or address will change by the time you've finally ironed out all your current issues with Ambit. I have never experienced such a poor company to work with. I have now been on my decent to hell with them for more than 2 years. The good rates are not worth the hassle. Yes, Ambit, we will be parting ways. Changing credit cards for autopay has been a complete nightmare. Their automated system crashes on my account every time I need to change the credit card. I call customer service (wait 20 minutes through their annoying music with their stupid recordings just waiting for the one that says to press a button and they'll call back, but I rarely get that courtesy). Once I get them on the line, they ping my credit card (successfully twice) to make sure it works, then they tell me the credit card doesn't work. I call my credit card company and they tell me that Ambit successfully pinged the account and charge the credit card $0.01 2 times, then the 3rd time, they typed in the wrong 3 CVV code. Don't you think the first correct ping was sufficient! The best time - was when all had been going well with autopay for 9 months and I get a phone message and an email that my credit card on file is no longer working. What? I go into my records, and they have somehow pulled up an old credit card (that had been deleted from the system 9 months before) and were trying to charge the old credit card. No record of the new credit card. Customer service tells me that their records show that I have been paying with the old credit card for months! I look at my new credit card statements for the previous 9 months and Ambit regularly charged my new credit card! Do not use this company. Your hair will turn gray, your stomach will ache, you will explode while talking with them.Pay attentions folks, this company will eat your insides.
Tanya Fleming, Belton - 2014-10-10 12:09:31
I have never been more satisfied with an electric company I have earned the 15 referrals to qualufy for free energy every month. If you pay your bill on time you should not have any problems. If you dont then that is your fault not ambits fault.. I will never be anyone elses customer. Thank you Ambit fot all the special perks. I even got to go on a cruise thanks to Ambit Energy. Very happy customer.
ALR, Pollok, Texas - 2014-10-01 10:08:29
I was astonished that Ambit Energy offered an energy credit. I have now gotten the credit for three months in a row. All I can say is they really come through on there promises.
Melody, Garland - 2014-09-19 09:48:47
I foolishly renewed my contract with them and now my bill has nearly DOUBLED in price. They claim energy rates have gone UP since I signed up in July 2013. Sure they have, but not THAT much. Now I feel TRAPPED with a company that can charge me whatever they want. I am a widow and try to live as "Green" as I can. I can't afford to keep paying these rates. They are cutting off my power on the 29th because I don't get paid until the 30th. They wouldn't even bend to give me ONE DAY. I'll NEVER use them again.
Alan Johnston , Tyler - 2014-09-17 12:44:05
Of all service companies I have used Ambit has continually far surpassed my expectations
Kendra petrol sky, Petaluma - 2014-09-03 13:25:00
We were signed up with this fraudulent 3rd party scam. Do not sigh up with these ambit crooks and alert your family and friends of this travesty.
Jonathon Scott, Richardson, TX - 2014-06-30 07:36:00
Always nice on the phone. I pay my bill on time every month. No issues. Rates are great! I am shocked to read some of the bad reviews. I have had no problems of any kind.
Al, Dallas - 2014-06-17 08:26:18
Had a 1100 sq ft apt bills ranged from $80-110. Never had any surprises or problems.
brent, the woodlands - 2014-06-13 10:02:54
I have been with ambit for over a year. Somehow there are always billing issues, they either don't use the correct rate or change my rate whenever they like. When they tell you that they have resolved your issue for calling what they really mean is that they will make crappy notes, not fix your problem and you can expect to call in and relive the experience every month. DO NOT CHOSE THIS COMPANY I PROMISE YOU WILL NOT BE HAPPY WITH THEM!
Alexis Scott, Houston TX - 2014-05-29 10:21:42
Absolute WORST customer service I have ever experienced . I cancelled and they kept charging me for TWO MONTHS without an email like they had always done to let me know I had a bill but noooo they just charged me and let a debt collector handle it. Total CROOKS
Larry, Voca, Tx - 2014-05-20 18:13:00
Customer service is the worst I have had dealings with, took over 4 hours on the phone to get account open. Repeated calls, could not speak to same csr, on hold for hours, took 10 days to get power back on after a new account was setup.
Fantasia, Edinboro - 2014-05-18 08:28:17
Ambit energy is awesome, not only do i get very cheap rates their customer service team is awesome!!! The women at Ambit will let you eat their pussy and cream pie their face whenever you want!! Why would anyone not want to switch?
dave, baldwinsville ny - 2014-05-16 20:27:11
current (for 3 years) ambit customer--never checked rates til this winters polar plunge.ambit is charging me some months 2 and one half times the amount the local supplier charges. they claim by the end of the year I will have saved from what national grid charges. in order for that to happen I will have to get some supply portion of my bills free. thay say they will send a check if overcharged. THEY DONT GIVE THEIR RATES LIKE OTHER SUPPLIERS DO THEY JUST SAY THEY WIIL SAVE YOU AND ITS VARIABLE. that's fooey!!! this month april to may national grid was 7cents per kwh-ambit was 16.7centsper kwh and similar bills the last 3/4 months. I guess im getting a big check at the end of the year!!! doubt it!!! I think companies not willing to publish rates are suspect like ambit. the only reason im still with them is I am friends with the consultant. they also lied to me about which plan imsupposed to be in.they wont tell you how much your current savings will be because there is none. I wish I had the time and patience to review my last 3 years of bills I cant trust them anymore and don't think ill continue
Plano Mom, Plano - 2014-05-10 12:32:05
Totally and completely heartless jerks. First time in 3 yrs I needed an extension and they refuse to give me two days to pay them. I have kids and all our food will spoil but they won't help at all. I've been a customer for 3 yrs without incident. Great way to show appreciation. Choose anyone but these a~holes. Anyone else.
PBShanks, Whitney, TX - 2014-05-07 10:57:21
Yes the price of my service has gone up over the past three years, right along with the cost of living, salaries, and medical expenses. I really don't have to think about my service, it's there every time I plug in something and every time I flip a switch. I pay a little closer attention to how many "smart" pieces of electronics we have going and we pay our bill on time. I expect to get paid on time, I'm sure they do too. I strongly recommend AMBIT ENERGY.
Elizabeth, Houston ,TX - 2014-04-28 16:28:46
since we got it we have never had a problem
Tony, Houston - 2014-04-25 10:30:41
This is my experience with Ambit -- I had a 12 month contract with them, and a 12 month lease on my apartment. I called and paid what I owe on Dec 17th and was out the door. I asked them to cancel the service (as there were only 3 days left on my contract). Somehow they have no record of me canceling the service, yet gladly took the payment I made on the 17th over the phone. 5 Months later, with absolutely no communication (no e-mail, phone call etc) They sent me to collections on a 30 dollar balance that had late fees up to 80 dollars. They had automatically rolled me into a "month to month" plan, even though I had already moved and used zero energy. No one there is willing to help -- I paid the amount. But this is what I'm telling you to do if you use Ambit. 1.) Lawyer up! Just in case they try to pull a fast one on you 2.) If you're moving, make sure they actually close your account, and some random person in their service department doesn't just say they did, when they really didn't. 3.) Don't let them automatically roll you into a month to month 4.) Just because you pay "everything" you owe, doesn't mean there isn't another pending charge they haven't told you about. Other than that -- I didn't have much issue with the actual energy provided
Betty Evaans, Windsor, NY - 2014-04-15 17:40:48
Had Ambit for 3 years at 6.0 a KWH and it jumped to .139 a KWH. would run as fast as I can. Have talk with others and we have all left Ambit this month. Would go so far as to call this a pyramid scheme.
John Loughran , Bristol Ct - 2014-04-15 17:27:26
I signed up in Jan 2014 for 12 months fixed at 7.59 in Ct no problems and very happy with results till MARCH 2014 seems a computer error switch my to 10.5 called on line for 20 minutes before they checked account and verified my 12 month rate promised to send a check in 7 days and so sorry. I know of 2 other ambit customers who were ripped off but did call in . looks like they did this to many customers CHECK ALL AMBIT BILLS VERY CLOSELY FOR A OVERCHARGE. JL MARCH 2014
marilyn, whitehouse tx - 2014-03-30 22:27:46
Made a huge mistake by choosing Ambit My bills literally doubled. I'm changing as quick As possible:/
Lilly, Round Rock, TX - 2014-03-30 18:04:12
Very difficult to make payments, high price charges.
Jim P, Belton, TX - 2014-03-16 16:28:02
Switched one of my businesses a few months ago. So far so good. Now have all 4 accounts with Ambit. Only complaints I have heard are from people that pay late or don't keep up with their responsibilities.
Red , McAllen tx - 2014-03-05 08:04:39
I'm a new customer to ambit. I was told they would connected next day with "expedited" service and a fee, but still no service. I was told one thing and they come out with another. I asked for my small deposit back, that they withdrew from my account in one day, and they can't refund me till 20-30 days via us parcel service. I even gave them a chance and asked if they could some how get service turned on the day I wanted to cancel and even at that , they couldn't do. Customer Service places you on hold for a long time and when they do answer they place u on hold again. What kind of training or call center is so poor! Wow! Very disappointed and that's because I was referred by a friend who works for the company. I will not support or recommend ambit. Bad service from the start. I will be taking this a step up an contacting the CEO and others at the top. Exploiting this company and it's misleading reps is what this company needs. Social media goes a long way. And incase the upper department reads this , you may contact me at firstname.lastname@example.org.
jason, brownwood - 2014-02-25 10:11:56
I have been a customer for three years I pay my bill and I have no issues.
Tien Mata, Fort Worth - 2014-02-20 07:25:29
I have had Ambit for 4 plus years now. The rates started off awesome but each year it increases. Im fine with the customer service never had a problem with it. My only problem is that rates keep increasing. I started off with 8cents and now its 10cents. Also they have a 9.99 charge each month if you use under 1000kw. I like the reward packeages also in which u get free hotel nights.
CP, Kennedale TX - 2014-02-12 22:46:20
I have no complaints as I'm loving the referral credits that I get on my bill every month. If there was a way to post them on here I would. What a program, a low fixed rate, travel rewards and other perks until you get to the point of getting FREE Energy - Where have you been all my life Ambit Energy !! Pay your bill on time and find 15 others to do the same and you can't be anything but Happy - Happy - Happy !! It was pretty much a no brainer to renew for another 24 months.
Nikole, Corpus Christi - 2014-02-11 14:40:38
I have had the worst experience with this company, they do not work with you and after reading all of these reviews, being as I've been with them for about 2 years now, I have had the same problem as most of the complainers! THIS COMPANY SUX AND THEY NEED A 24 HR SERVICE!
Candice, Arlington - 2014-02-05 11:17:09
I have had Ambit energy for about 3 years now. Signing up with no credit for my first apartment was not a bad experience at all. From my first apartment to a house and a baby on the way Ambit has been my electricity provider through it. I knew times were going to be tough when I would take my unpaid maternity leave and having no health insurance for the baby as well. For the month of January my electric bill was over $300 and was due around the time my 2 month year old had gotten a cold. My bill was due on the 16th so I called the 17th. After waiting for an hour to get a hold of a customer representative I had informed them that I had the money but if their was any other way I could make a payment arrangement because I had to take my sick baby to his doctor appointment where I would pay cash, she asked me the necessary questions to proceed and detailed her notes about my situation and how my husband gets paid every Friday so a payment every week would be made on account. After thanking the lady she told me to pay the next Friday and call back for an arrangement, so I did but after calling twice and no answer and long waiting hours I gave up but still made my payment through the automatic system. That was a Friday that following Monday they cut of my electric. After calling and asking why because I had made the payment the supervisor said its because I didn't call and that was the end of it. I asked her if she could cut it back on because of the cold temperatures and my two month year old was sick and I would just pay it all but she said she couldn't and there was nothing else she could do because I did not call. Never again will I be with this company again after being with a company for years and the circumstances they made me feel like I was trying to not pay.
Hurlbut , Round Rock - 2014-01-31 12:43:13
Payed online, the link acts like it is broke when you hit reenter, it deducts again without any conformation. Then when you call to dispute it, they don't want to refund your money. I wish you could give negative rating to this company.
Super Saver, Pearland - 2014-01-25 00:05:42
Kind customer service. Great rates and even cheaper with the convenient auto pay.
Disappointed, Central Texas - 2014-01-21 07:24:59
I've been sucked into some kind of crazy cycle because I was late on my bill. They are now disconnecting my power every two weeks.(no exaggeration) They've switched my plans twice without me knowing and doubled my rates. Both times I didn't find out until my bill doubled. I've never experienced such poor customer service before. The "travel rewards" is just a scam. I can't wait to be free.
Mihir , Houston, TX - 2014-01-14 07:30:11
Please do not use Ambit Enrgy as your next electricity provider. They charge lot of extra fees. Even though you keep control on using the electricity at home the bill will drastically increase never decrease. Also one of the poorest customer service they are rude.
Susan, Colleyville, TX - 2014-01-08 16:49:29
This is without a doubt the WORST company for "customer service." I have just been on hold for 40 minutes in their "Customer Care" 800 number hell. I paid my October bill, on time, in November. I kept getting dunning letters which I ignored because I had paid my bill as always, using my bank's direct transfer service. After getting a letter threatening to cut off my power, I called them to see what the problem was, as the amount had been debited from my bank account on the payment date, but apparently never made it to my Ambit account. I have sent them everything they have asked for to prove the payment, it is now two months later, Ambit still "can't find" the money, and they again are threatening to cut off my power over my "past due" October bill (the succeeding November and December bills have been paid). So so so so very frustrating!!!!!!
J Garcia, Killeen - 2014-01-06 08:43:25
I've had it for 3 years. It was sort of high but I do use a lot of energy. Never had any outages or issues. Highly recommend ambit !
Gary S, Allen - 2013-12-05 12:17:29
The company is ridiculous! It is very poorly run and has zero customer service. You cannot get through to anyone through their 800 customer service number. I have multiple rental homes with them plus had my primary residence just because I knew account representative in a prior job. When I moved from my primary residence I paid my last bill and moved on. Evidently there was a small balance left on the last bill of which I was unaware. They evidently mailed it to the former home where the service was discontinued and of course it was kicked back to them. Not sure why they couldn’t see the other rental residences mailing addresses and mail it there. What do you think they did in this instance? Maybe you’re thinking an email message or a phone call informing me that there was a small balance. Of course not, they dinged my credit with a collection within 60 days of moving out! I buy rental homes and use my credit extensively for my business so this is serious problem for me. It dropped my score by 100 points costing my thousands in extra financing fees. You may ask yourself what kind of idiotic company reports THEIR OWN CURRENT CUSTOMERS to the credit agencies with derogatory information without even a minimum attempt to collect it. AMBIT ENERGY does! That is a really creative way to keep customers. I love their long term business plan. After multiple drawn out attempts to contact them and pay the amount they informed me that they cannot remove the collection off my credit report. I still not sure why an crappy energy company has the right to ding a credit report when NO money was borrowed or credit extended. I will be telling everyone that will listen about my experience with AMBIT. STAY AWAY, there are too may good choices with well-run companies to mess with these amateurs!
Scammed By Ambit, Houston - 2013-11-27 21:44:48
RUN! All I have to say is run away from this company! Ambit will bend over backwards to make you a dissatisfied customer. They do not care about their customers, they are rude to their customers, you will see a lot of fraudulent charges on your bill and you are wrong for questioning them. You will be dropped from your low kwph rate at any given moment, for any given reason, even if you are under contract. Your monthly bill will quadruple even when you're out of town! RUN!!!
Andrew McElveney , Fort Worth - 2013-11-26 20:35:33
They will shut your power out with out sending a bill... Then are rude when you are trying to get it back on... All the promos are fake I've been with then 2 years haven't seen anything they promised and have had my power shut off 3 times and left with out power for a day after they are payed up.. Stay away from this company.
John Blodgett, League City - 2013-11-18 14:58:55
They cutting my power off tomorrow and will not give me a 6 day extension I do not get paid until the 25th. So now I will be without power for 6 days in Texas, this is the worst company I have ever delt with. This is the first time I was ever been angry enough to actually complain online about a company. I am asking for 6 days!!!!!!!!!!!!! LESS THAN A MONTH BEHIND!!!!!!!!!!!!!!!!!!
Chris Frederickson, Galveston TX - 2013-11-16 14:14:01
We have 5 buildings on Ambit. Every one saved us money upon transfer to Ambit, and we have had no problems at all. Sure, when we miss a payment we get a notice and have to scramble to make the payment on time. Is that not normal ?? Great service - Great staff - great prices. What's not to like ?
Edd Gray, Fort Worth, TX - 2013-11-13 16:00:56
This company has no concern for their customers. They have a average billing plan that allows you to pay the average bill each month but at the end of the year you are sent a huge bill to make up for what the average bill did not cover. I am sure a lot of people got caught in this and was put in a financial strain. I leaving them and will never return.
Maria, Rowlett - 2013-10-28 15:40:52
I had Ambit for a little over a year. When I opened the account with them, there was a long wait on the phone. I also had to call back because their system was down. This shoudve been a sign. Anyways, a few weeks later, I realized that the guard light near our house was disconnected. So, I called them again to have the guard light reconnected to our account. This, again, involved multiple calls because they could not figure out ESID for that guard light (although the previous house tenant was using them too!). Unfortunately, I had to call them again a few weeks later because some tree branches were getting close to our power lines. Again, this involved multiple calls. Ambit (and Oncor) gave me different stories on who is responsible. For a while, I didnt have a reason to call them since I was paying my bill and I did not need anything from them. Until, I had to disconnect. I was already un-happy that I had to pay double because my contract had already expired and I couldnt get the "good" rate unless I go under contract with them. But, I accepted and moved on as this is "business as usual" for companies like Ambit. WHen I called to disconnect, it was fairly straightforward. Until I got another bill for the guard light. Apparently, I did not tell them to disconnect that although I cancelled my account. Because of this, I was still charged for a line that is part of a closed account. I am still working with Ambit on getting a refund for this but its not looking good. Stay away from Ambit.
disgusted with tx protecting ambit, austin - 2013-10-26 12:32:14
I moved from another state and signed up for ambit bc my my apt complex has some deal with them. First off, if people are really here to simply rate ambit for great customer service, why are you you blasting on people who forget to pay one of their "most important bills"? It seems to me that you "happy customers" have have something invested in this horrid company or you would simply rate it without belittling others who aren't perfect like you and who DO have "everyday problems" which most service providers tend to want to work with because they, unlike ambit DO have good customer service. Secondly, ambit advertises as if they are the "best customer service" out there except they are not, according to their many many complaints which range from not even turned on yet to years of customer loyalty thanked by skyrocketing prices. This company is obviously set to make it impossible to pay on time unless you sign up for them to have access to your bank account and who wants to do that when there are so many complaints of overbilling based on assumptions that benefit the company at customer expense. Furthermore, you "satisfied customer" ambit zealots, it is against the LAW for them not to notify a customer of a disconnect. However, ambit doesn't care because they WANT to disconnect you so that they can charge outrageous kw hours to the hard working people who live paycheck to paycheck (unlike the overpaid corporate zealot hand slapping ambit happy customer fat cats full of self righteous indignation posting here). Ambit traps people in contracts with high penalties and then blamed their customer base up to the man in the moon for what they are sorely lacking in every department. Ambit was founded in tx and lobbies tx and is in every way degenerate with big business mafia type tactics. I will do everything I can not to pay my contract fee bc dang it they charge ridiculous amounts. I am paying twice what I should for a 900 sq ft apartment. They tie in with apts so together they and the apt can screw you with late fees but by law they cannot screw you with late fees while you have filed a complaint disagreement with their charges. Even if I end up paying the godawful fee to this lying lying illegitimate customer service thieving company I consider it good riddance and I will will continue to tell everyone to RUN NOT WALK from this company. Please someone down here explain to these happy customer ambit zealots what SCAM means! Obviously the meaning of customer service and the scam of overpromise underdeliver escapes them.
John, Clute, TX - 2013-10-25 12:01:00
Customer service as a consultant or customer is very poor. They change your plan when they wish and give you excuses for doing it. you get no help or consideration out of them if you fall short do to a any reason you may have. Mine was a wreck and had my back broken, out of work and it was of no fault of mine. They did not care that i was a consultant and in a tight time , there was no help from them or care just cut off the electricity. Got it back on and the bills come late so the charge late fees and threaten you with cut off. Do not recommend them to any one.
Unhappy Customer , Fort Worth - 2013-10-21 07:37:54
I have been with Ambit Energy for going on three years now... Never really have had any issues with my billing never really any issues at all. Until, I had to call and speak with customer service. Apparently my energy usage was switched to another provide (direct energy) and this happen by someone accidently giving them my apartment #.( I understand things happen) However, I was being charged rates at a much hight rate, but by DE, but another compay, that my apartment complex uses. Ok, it was a big mess, but I was more then patient with Ambit to send in a workorder and regain me as a customer... WE ARE TALKING THREE MONTHS WENT BY!!!!!!!!!!!!!!!!!!!!!!! Cases were put in and the canceled one after another.. Called to check status and was told they would just put in a new one.. But, then again that would get cancelled. Told to call my and ask for higher up guy and then was told he doesn't talk to customers over the phone????? I was begging for someone to help me with my problem. (almost in tears people) No one could tell me anything as to why they couldn't regain me as a customer... I wasn't even looking for another provider and they couldn't get their input right to regain me! Then the lady I last spoke to told me to have a good weekend? What? Now, I'm stuck with paying higher rate for another electric com, fees from apt office, fees to cancel with ambit, fees to start up with new com. I have never been more disappointed and really when a company is making so much money and keeping your customers isn't an issue, that is a problem. I wouldn't recommend this company to my EX-husband or my worst enemy!!
Satisfied Customer, Round Rock, TX - 2013-10-20 21:42:52
Before we switched to Ambit, we were with Reliant. Our rates went down over $100!
Justa Newhomeowner, South Padre Island, TX - 2013-10-11 18:56:26
Purchased a home and had the electric put in my name on a Monday. The previous owner had put in an order to take it out of his name on Tuesday. BOTTOM LINE - Ambit turned my power on, on a Monday then turned it off the next day on Tuesday, and refused to turn it back on until Friday. If you can find worse customer service from any company, I would be surprised.
L.C.K, Crowley, Texas - 2013-10-11 12:39:00
Nearly 3 hours of phone tag with Ambit Energy's customer service, and I FINALLY get someone to talk to me about my account. Long story short, and error on THEIR part, made my bill having to be paid today, for an additional 80+$. (Disconnect, reconnect, service etc) I very politely explained, either they fix their mistake, or they will lose a customer. The turtle-shy women says, "There is nothing I can do.Let me put you on hold, so I may speak to a supervisor." 5 minutes more go by, she comes back on and says, "I am sorry, at this time we are unable to assist you. If you cannot pay the entire balance, including the disconnect fees, service charges, and reinstatement fees, we are unable to assist you in any way." So, I somewhat frustratingly ask, "So, you turn my electricity off early, and I get to pay extra, or I have no electricity? Am I to understand this?" Turtle shy lady, "Again, we are unable to assist you in this matter. Please pay the remaining balance and all fees in order to reinstate your energy with us." I then explain, "Ma'am, I have been with Ambit nearly 2 years, I do not wish to change companies, but if you cannot take back your own mistake, you will lose a customer." Turtle lady, "I am sorry, at this time we are unable to assist you. If you cannot pay the entire balance, including the disconnect fees, service charges, and reinstatement fees, we are unable to assist you in any way. Do you have anymore questions?" I had a few, but she was useless, so I say, "Nope, that's all I needed to hear." So, after having my electric off for 4 hours today, over half of which dealing with the AMbit that caused it, I switched to a new energy company, that not only agreed to turn on today for no extra cost after explaining what I just dealt with, They turned it on less than 5 minutes after hanging up the phone with them. My house is now powered by 100% wind energy. 100% renewable resource, and such great customer service by Breeze Energy.
Shannon, Waco, TX - 2013-09-15 10:28:57
I had the worst set up experience with this company. They could not coordinate among their national phone reps, the local rep, and our local electric supplier. They threatened that I could be without power all weekend even though I had paid additional money to have a particular set up date. This required me to call back and forth all day long to check on the work order status that never seemed to get entered. Other than my local rep, I always spoke to someone new and had to tell my story all over again each time. My rep tried to help, but he was limited by Ambit on how much he could do to get my power turned on. I should have run away screaming at the beginning. As it was, they did eventually work out the details and our local supplier turned on the electric late into the evening. I had a while without problem from them and I like the lower rates and cost each month, but a few months ago a problem occurred. I paid my bill on time, they received it before it was due, but they held it past the due date, then their bank rejected the payment. Instead of dealing with their bank to resolve the problem, they just expected me to absorb the fees due to the rejection of my payment. Now that is poor customer service, especially after an extraordinarily long hold time! I have never had a good experience reaching them by phone. I will be moving to another provider as soon as I find a good plan.
John T, Sacramento, CA - 2013-09-09 18:19:47
I don't know what happens to people in Texas, but in Northern California...Ambit has been awesome to me... Save over $100 a month for my business in gas and about 5-7% on my residential gas... I would love to recommend it... All my gas bill still going through PG&E, but my gas supplier is Ambit... No problem here...
stacey phillips, hawley - 2013-08-29 14:45:31
They sound wonderful at first promising you the moon, but once you sign they are HORRIBLE! I live in a small 1500 sq ft house and my bill has been over $400/month for the past 4 months! This month I'm paying $439.70...and thank goodness this is the last payment I will ever give them. Contract is up and I'm switching to TXU Energy. They are also rude and uncaring after you join. Don't do it!
Roland, Houston, Tx - 2013-08-21 17:20:06
I asked to talk to management to bring compromise to my situation. Twice I called the Dallas location hoping to speak to a regional manager but all I got was to hold and finally hung up on. Very insensative to customers needs. Oh yea the will sign you up quick and easy but after that your not even worth a number!
EVA JONES, CROSBY - 2013-08-15 08:00:46
We have been Ambit customers for several years now. We pay our bill on time and have never had any issues with them at all. Our bills have definitely been less with Ambit than with the previous provider.
Lynnette, Italy, TX - 2013-08-14 20:06:23
I recently switched both my house and barn (commercial) electricity to Ambit Energy and could not be happier. I have saved well over $300 each month with the combined accounts. I also received great customer service during the switching and ordering process. Would highly recommend Ambit Energy!
sandra, freeport - 2013-08-14 11:36:43
Their employees should be trained better.. One employee says one thing the other says another thing..Turns out both were wrong...They need to get it straight..its the customer who ends up paying for their mistakes
mandis, garza - 2013-08-13 14:07:26
these people just care about getting people in!!! once I called in as a new customer they answered right away but once I called to pay my deposit they never answered i literally found myself waiting for 45 minutes not only once but 3 times!!! they do not care people!!! please listen to me!! later onn think of this review once you've gotten involved with them!!
Gigi, Sacramento - 2013-08-08 22:53:47
Don't do it!!!!!!!!! I'm a consultant! And they screwed me over, just goes to show what kind if company this is! They are money hungry and just use the customer base to lure you in! I'm a very disgruntled consultant that got suckered in and lost over $800!! If you were that great of a company and was that sucessful, you shouldn't have to cheat me out of $319 bucks that I thought I had cancelled through a sc!! SCAMMED!!! Is how I feel!!! Never again! I'm gonna make it my mission to spread the word! I'm the best person to do it too, since I'm a hairstylist!!! You have not seen the last of me!!! ( evil laugh!!!!!)
Richard, Texas City - 2013-08-01 10:54:16
Overall decent provider until contract was up. Switched providers for a better rate. Paid every bill ontime but got hit with a bill at the end that i never recieved and bill colectors got involved. Please do not do business with these poeple.
Jeff Penso, Houston, TX - 2013-07-31 19:38:21
Love the service and Customer service line, with a free website to help me save $$ on my electric bill
Robert Hunt, Pasadena - 2013-07-30 14:02:33
Ambit is awesome. I swapped over to Ambit from another company and Ambit made it seemless where I did not have to do anything at all, they took care of it all. I had service in less than 12 hours since I rushed it.
Michael Patrick, Dallas, TX - 2013-07-17 18:03:57
Have been a 3 year customer of Ambit Energy. During the recent rains (July 15-16, 2013) my power went out at my home in NE Dallas. I was able to contact my Ambit Energy consultant directly with my problem. She was then able to contact her customer service department to coordinate the actions with Oncor to review the issues with the line coming to my house. My power came back on within 12 hours. I'm very happy with Ambit Energy!!!
Sharilyn Clay, Grapevine - 2013-07-17 17:58:13
Always can count on Ambit to get it right...the first time, all the time.
shane, midlothian texas - 2013-07-12 19:52:57
I had ambit switch the power out of my ex wifes name and into mine. They sent an activation notice to the power company then a cancellation for hers so I had power for 2 days now no power and it is still 90 outaide at 10:00. Started calling them at 10 am they said it would be on shortly now 12 hours later and 2 phone calls later sitting on hold for 30 min on each call they tell me hopefully it will be on tomorrow. They said it is hard to send a second energy request. I dont care how hard it is do it fix your mistake. Now pay for my spoiled food in my refridgerator. They act like they care but dont believe it.
Maria, Fort Worth tx - 2013-07-12 11:23:56
At first as usual everything was pretty ok but here we are almost three yrs later and they messed up and bigggggggg. So we moved for the third time and first they have us a weird excuse as to why we had to open a new account instead of transferring that was a yr ago. Last week we get a letter stating that if we do not pay the last bill of our old address (let's remember I moved a yr ago) it will be disconnected the bill was over 100 dollars . We were given the run around stating they tried to contact us. We asked were and they said at your old address Whattttt when we asked for our total all together it was over 200 dollars we have never had a bill over 100 it is just two of us in a loft . I am so disappointed and will be paying the cancellation fee and we will be going else where . This is the classiest way of stealing money I have ever seen.
Tracy , Round Rock - 2013-07-09 21:04:37
Do not be even one day late! No email or mail notifications- you just come home in 102 degree weather & have no power. I lost all my food vecause even after I paid them over the phone, I still had no power for over 12 hours. Hope they slept good in their a/c's that night.
Yen, Houston - 2013-07-08 15:57:25
No bill out for me no call for late payment no note when drop your contract no note to disconnect your service . Hard to contact customer care . Call to auto pay system and you pay your payment but not still said you still owe money . I was pay 3 time same day , money in bank they take it but electric not turn on , customer care said I'm not make payment yet . I will complaint to PUC
Kayla, McKinney - 2013-07-02 14:38:38
I had been an Ambit Energy customer for 1 year and paid my bill every month. Account was due for renewal on 6/18/13 and I renewed for a 6 month term. After my renewal, I did not receive my next bill, which was for an amount of $39.65 and was due on 6/6/13. Ambit then issued a disconnect notice on 6/17/13, which was mailed on 06/18/13. This noticed stated that the past due balance must be paid by 6/27/13 or the service would be disconnected on 6/28/13. However, due to a delay with mail forwarding, I did not receive this noticed until AFTER the disconnection date. On 6/28/13, Ambit disconnected my electricity without my knowledge. When I called them, they informed me of the past due amount. I told them that I had never received the notification and that I would be happy to pay the past due amount, but would NOT be willing to pay the inappropriate amount of additional fees since I had never received a bill or disconnection notice. I asked to speak to a supervisor and was denied. They stated that someone could return my call in 24-48 hours. I told them that I had 2 small children at home and I could not wait 48 hours to turn electricity back on. Again, they refused to assist me further. I told the representative that if I could not speak to a supervisor to get this resolved, I would need to contact another company to get electricity re-established. The representative informed me that I had just signed a new contract with them a few days prior and if I cancelled service, I would incur a $100 fee for breaking the contract. I stated again that I would be happy to pay actual charges for service, but that I was not paying disconnect and contract break fees for an issue that was not my fault. I requested a call back from a supervisor. On 07/01/13, I contacted Ambit again about the charges because I had not yet heard back from a supervisor. I was told again that they would not remove any charges and that I could not speak to a supervisor. The representative stated that a supervisor would return my call in 24-48 hours. I never received a call back from a supervisor and the staff continued to be of no assistance. The company is horrible and very unethical.
Hill, Harker Heights TX - 2013-07-01 03:46:45
I was going to join Ambit tonight and work the business, had great enthusiasm and plans, but then I read these customer service reviews. It should not matter if someone didn't pay there bill on time or not, the customer service should be professional and courteous. I just cannot in good faith ask my friends and even strangers to sign on with soooooooooo Many customer service complaints. Sorry Ambit but you lost me, get a grip and start dealing as professionals with your customers. I can't wait to spread the news of how horrible your reviews are.
Anonymous, Austin TX - 2013-06-25 17:10:05
They trick you in signing a low rate but the charges come in soon. Forget to pay your bill they will disconnect immediately even if it's Winter and you will pay a re-connection + Your Bill + deposit ($150) then if you miss the deadline twice they screw you.They will keep you on month to month with very high charges and other crazy charges for six months. My bill used to be 70 bucks but it exploded to 160. Just another money hungry company. Stay away!
C GUERRERO, HOUSTON - 2013-05-20 14:00:34
I would not recommend Ambit at all. We've always been good with turning off the lights were not using and my bill every month was $500 then the last one was $1000..Ya 3 zeros.. CRAZY PEOPLE!!
ANGRY CUSTOMER, TEMPLE - 2013-05-13 15:19:22
I have called Ambit Energy Customer service numerous times, and every time it has been the same thing. "Ummmm, do you mind holding while I get a supervisor?" Really??? Why can't anyone answer my questions? My power was shut off no due to the fact that I did not make a payment but because there automated payment system was telling me they could not complete the transaction at this time. And of course office was already closed. I renewed my contract after 6 months. 2 days letter my power was shut off again and they cancelled my contract and started charging 17.4 cents KWH variable instead of the 9.4 fixed. Who in there right mind is going to stay with a company that is going to charge that? NOT ME.
Raj, Houston - 2013-05-10 09:02:45
Totally not worth going with this provider,.. After the initial contract you will see the real colors and also once you miss the payment by one day they charge $120 deposit which you will never get back.. Very bad customer service.
Lori, Houston - 2013-05-06 10:46:11
I'm leaving Ambit after 4 years. I have really never had a problem with them, it just all came down to the best they could offer was a 10.4 average and I found a different company for 10.2. I have read sooo many reviews and Ambit has a lot of bad reviews, but so do so many other companies, including the one I'm switching to. If I regret my switch, Ambit I may see you in another year!!
Allen, Lufkin TX - 2013-04-13 05:36:01
I've been with Ambit for almost a year and they have done everything they said they would. I have a great rate!! While surfing the web, I was disturbed to see the people leaving bad ratings on this website - as I read them, I noticed almost all of them were people that paid their bill late!! I was told when I signed up that Ambit did not tolerate late bill payers and that if you continued to pay late, they would cut you off and ask you to go somewhere else, that is how they keep their rates lower than everyone else. They even give you a discount for doing autopay. Excellent company! Great service!
Iris , Houston - 2013-04-03 07:54:55
Hi, my fellow consumers why would I have to pay 80 to 100 dollars a month for electricity I hardly ever use in the first place with a contract of course first bill pretty low 24 dollars but then sky rocketed too high. My apartment is pretty small 600 sq ft. When I cancelled the last bill was 108 I had to force them to split my bill in half. Customer service was mean the Rep said to me that he also has financial problems I was like " I dont really care has nothing to do with my bill " what can you do for me! ? thats my question SIR. My recomendation to all don't do contracts with no electricity providers try them first.
Megan, Fort Worth - 2013-04-01 19:47:47
No hidden fees. Thy don't try to bait you. Very upfront and honest. Their representatives are concerned about you and want you to get the best deal. Great company!
Wade, Dallas - 2013-04-01 11:03:22
Ambit's travel company scammed me out of $70. The travel date are ALWAYS UNAVAILABLE!!! So they expect you to keep asking for new dates until you give up and lose your deposit. When you ask for a refund, they will say OK, your money has been refunded then "forget" to send it. No proof of conversation. No email confirmation for refunds. I have been waiting over 2 months for my refund. SCAM SHAME ON YOU AMBIT!!!
Melissa, Houston - 2013-03-29 14:03:33
I'm a very busy mom in the family, so when it comes to bills, I pay whatever that comes in the mail- that means I don't keep track of what I did and did not pay yet. So when my energy was cut off one day, I called Ambit energy up. HORRIBLE customer service hours, because they closed at 7pm, the time I came back from work! So my family had to spend a cold night until 11am when their lines opened up! They couldn't DO JACK! I asked the service lady if she could open up the energy and I'll pay the fees (because it was my fault that time), but she said I couldn't do anything because apparently, they don't put back the energy on. What's worse, since it was Saturday, I had to wait until MONDAY to have my electricity put back on. So the next month came and my energy went out AGAIN. I became suspicious so I checked my checkbook, and no checks paid for Ambit-that means, their bill never came into my mail (and trust me, I pay all my bills on time as long as they come through the mail). I called them up and asked why the fuck did they never send me a bill. They checked my address and everything and said nothings wrong with it. Well then why the fuck have I not been getting any mail? They replied, "you're going to have to check with your local post office to see the problem". FUCK! Nobody has time for that, plus all my other bills are coming through nicely,except for this one. I WAS SO FURIOUS! They couldn't do shit. They also didn't had the decency to at least WARN me that i have not paid my bill yet before they cut off the damn electricity. WORST COMPANY EVER!
Maria, La Porte - 2013-03-28 13:21:31
Friend at work wants to sign me up. After all the bad reviews, i see, I don't need the headaches. I'll stay with what I have.
Sally, Temple - 2013-03-23 15:18:01
We were out of town and when I noticed we hadn't paid our bill yet, I proceeded to call to pay my bill but was told that because I was paying the full amount a day late, that there was still a possibility that I would get shut off two days later. There was no guarantee that I would still have power even after I threw my money at them. They were unhelpful, rude and unconcerned and didn't take any steps to ensure that I wouldn't get shut off, but they definitely took my money. They also lied saying that they left a voicemail about our bill. I am constantly on my phone doing business calls so I have to check every voicemail I recieve. I did not get any missed calls from them let alone a voicemail. They did say the correct phone number when they told me where they left the message but it left a really bad taste in my mouth when they lied to me.
jrm, Dallas - 2013-03-15 07:58:05
I am a new Ambit customer and frankly not pleased. I have had multiple problems with the online payment system. and when I call to rectify the problem, the customer service representative acts like they are doing me a favor, and that I have interrupted something very important by calling.
Autumn, Keller - 2013-03-13 13:35:45
I switched from Ambit due to their horrible customer service, the purposely confusing bills, and their blatant theft. They doubled my rate and forced me to pay a $125 deposit because I was late. I understand that they are a business, however if I send you $400 and still have a balance of $37 do not disconnect me, and then force me to pay all of the increases. Their representatives are disgusting, the supervisors are even worse. I spoke with one, and then asked to speak to her supervisor she stated that she did not have one. I asked if she owned the company and she said yes and hung up. Whatever you do, DO NOT USE THIS COMPANY.
JSmith, Houston - 2013-03-06 12:12:04
I have been a customer of Ambit Energy for about 3 years and my electricity bills have been the lowest then any other company I have been through. Their customer service can be better, but overall, the money I save on my bills overshadows the less then professional customer service line. Whenever its time to renew my contract, I always gets something in the mail from Ambit. Also, if you created an online account, its actually listed there when its time tor renew. I have had my share of issues with Ambit but overall, the service is good.
Jessica, Waco - 2013-03-05 17:30:06
I've been a customer of Ambit Energy for a year now. I've never been late on a payment nor had my service disconnected. I'm enrolled in a fixed rate term plan. It surprises me that on every bill there is increased charges. My kWh used stays about the same but the other numerous charges just always increase. Ambit claims Oncor increases their transmission line charges that Ambit is charged, so Ambit relays that charge to the Ambit customer. When I've called customer service, I got the vibe that the representatives have been employed with Ambit for a couple of weeks. The Reps have either told me they dont know the answer to my question OR take out their frustration for not knowing the answer on me and become unprofessional. The rewards points program is a publicity stunt to hook consumers into signing up with Ambit. Grand Incentives Reps are encouraged to not allow the Ambit customer to cash in on the reward points. I'll be testing a different energy provider in a few months, and I really hope the new company I pick isn't similar to Ambit.
marc Thibodeau, Media PA - 2013-03-04 15:22:01
I have been a customer for 2 years and have been satisfied with product. The lights turn on when I flip the switch to 'on'. So no complaints there. Where there is a huge issue is the customer service. Since joining..I have called in to customer service 4 times for various non-critical issues. I have NEVER spoken to anyone. I always call during working hours. The recording always says 'we are very busy..you are next in line"..then plays horrible music over and over again. Each call last, on average 45 minutes. Waiting waiting and waiting. If you want to get your blood pressure up, have the need to get frustrated or yell..I would recommend calling Ambit Energy "customer service". What a JOKE.
Bill Earnst, Aransas Pass, TX. - 2013-03-03 11:54:57
I've been an Ambit cuatomer for the past 2 yrs. and have had no problems. My bills have been consistantly lower than with my previous provider, Liberty Energy. They offered a decent rate, then slammed me with a $60, 70, $80 distribution charge each month. We love Ambit's web site. After reading many negative reviews about Ambit, My advice to those who can't or won't pay their bills on time, is to arrange for an automatic payment plan and stop blaming others for your own short comings.
Jennifer T, Wichita Falls, TX - 2013-02-25 16:25:31
Ambit Energy is the ABSOLUTE WORST electric company you could use in Texas. They have the WORST customer service I have ever experienced. USE ANY OTHER COMPANY BUT THIS ONE FOR YOUR ELECTRIC NEEDS!
Pissed off, fort worth - 2013-02-25 14:20:28
Every one of the negative statements I've read.....sadly is true/ I was shocked when I started reading and found I was having the same issues! The cust. service is terrible and Pray you don't get a supervisor esp. one named Michelle....she wouldn't disclose her last name either so I could speak to her boss or report her attitude. I can go on & on with situations but the main one is the fact I saw so many saying they do not notify you of contract cancellations. I did NOT receive ANYthing in the mail nor did I get any calls which they said they did. I asked for dates and why I did not get a VM...their notes were it just rang??? It's a cell #.....it goes to VM so how does it just ring????? and all 3 times?? cmon! Basically I was told deal with it! that I should have wote down the contract end date. Now I am stuck with a $289. bill I get the deal with contracts but no notification or help?? Worst serfice ever and the bill is the most complicated to understand... They have it figured out how to screw you because what else can you do once its so high ....you have to pay it!
Jason, Chicago - 2013-02-24 19:48:49
I have had Ambit now for 6 months. Energy bills have definitely been lower, even with fees. I have no doubt some on this blog have legitimate issues. But you might consider that every power provider has a list of websites and blogs "hate-mailing" them. Business takes risks, and as a small business owner myself, even when you go out of your way to do right by your customers, sometimes issues come up in the system. I am always sorry when I have a customer that has been wronged. Frankly, there are some customers that I have tried to make right the problem but seriously asked for unreasonable accommodations. I know many of us are struggling. But honestly, many of these complaints sound like everyday life experiences.
David R., Pearland, TX - 2013-02-22 14:40:34
We've been with Ambit for just over 4 yrs. We have saved a great deal of money over what we were paying with our former company. The customer service has been wonderful. We have a local rep to call if we ever need anything or have a question. Keep up the good work Ambit Energy!!
M.R, Arlington - 2013-02-20 13:03:05
Every working couple with kids get extremely busy so we overlooked and forgot to pay bill on time. We got disconnected. So after our service was restored our rate changed from 8 to 17 which is ridiculously high. When I called they said they switched us to the standard plan. So I asked so how much is the cancellation fee if I want to switch, he told me amount which I don't recall. In January I got my bill for december and oh my god it was almost $500 for a mobile home! So I called back to ask how long left on my term & she stated I was on a month to month. Omg! So that other guy lied or didn't knw what he was talking about. I am now shopping around for a better company that will not switch u to a higher rate bc of a disconnection
ROSIBEL G., SAN ANTONIO - 2013-02-12 04:11:00
I RECENTLY GOT SERVICE WITH AMBITT ENERGY I MOVED IN MY APT, NO LIGHTS I HAD EVERYTHING SET UP I THOUGHT WITH THE COMPANY WHEN I CALLED I GOT CONFRMATION AND EVERYTHING WELL COME TO FIND OUT THE OPERATOR MADE A NUMBER ERROR ON MY APT AND SET UP SERVICE IN MY NEIGHBORS APT WHICH RAN A CORD FR HER PLACE TO MINE TO HELP ME OUT IT WAS A MESS SHE HAD THE HARDEST TIME TRYING TO GET BACK WITH HER COMPANY AFTERWARDS THEY THOUGHT SHE HAD MOVED JUST HORRIBLE
Zach, Austin - 2013-01-30 14:46:34
I have been a customer of Ambit energy for over a year now. Reading all of these reviews my mind is blown. 99% of you seem to have forgotten to pay one of your most important bills of the month and blame it on the company. Blame your mistake on yourself. This is a quality company. I highly recommend it to anyone.
Dennale, Pearland - 2013-01-15 15:45:52
this company will only give you one day to pay bill. Doesn't matter if you have a kid and it's Freezing out they will still disconnect you. And they will charge an arm and leg to turn on. I also noticed that they will charge $30+ in taxes per bill. This company is no good and they don't care about you they only care about the money. Go with another company.
Brad McMahon, Spring Texas - 2013-01-14 16:23:35
This is the worst energy comapny ever! They overbilled me and requested I pay a late fee for incorrect charges. They also billed me 3 months late for services and said that I was late on my bill when they tired to roll the services back 3 months. Buyer beware this company is a total rip off.
Jim Cook, West University - 2012-12-23 21:05:05
Our realtor, Jessica Escamilla, suggested this company and claimed they had excellent customer service. She even provided the cell phone number of a guy who was supposed to take care of any issues. Needless to say, the good customer service only lasted until we signed up. They left us for the dogs when we had service issues. The realtor herself turned out to be a money-hungry person who took her profits and disappeared. Stay away from Ambit.
Leann , San Angelo, TX - 2012-12-18 12:26:10
I am going through a very hard time financially. My church wrote a check to pay for my electric bill for current month. Unfortunately, there is no where in San Angelo where you can drop off a check payment and if I mail the payment it will not make it to their facility before the disconnect date. I called to ask where to drop off the payment (no where) and then asked for an extension so they payment would have time to make it there. They would not give me any extension unless I called my church and asked them to call and pledge that they were paying it - only after that would they extend it. I asked to speak to a supervisor with the same help. All this company did was take an already humiliating situationa and make it worse. Even though I am saving money with Ambit, I will definitely be changing as soon as my contract is over due to the lack of customer service. Very polite but the least helpful people I have ever dealth with.
courtney, friendswood, tx - 2012-12-17 22:43:07
Hello my name is courtney morgan i paid my bill my lights was still cut off and had to pay full price and still are off. I have a medical condtion with asthma and sleep apnea and use a machine to sleep i will be getting a lawyer and filing sute againts ambit energy this is sorry display of a company. Believe me i will take you to court im a talker but a doer i cant sleep cause i cant breathe with out my machine. I will be in contact with my lawyer!
Jason, Katy - 2012-11-19 12:55:35
Not enough space to tell the whole story. Started with promised free weekend stay (total scam). Extra surcharges making the price per KWH 30% higher than previous provider. Customer service is truly a total joke.(expect hold times for at LEAST 20 minutes anytime of the day or evening). Disconnected service "accidently" and demanded a $125 deposit to turn back on (which they returned a month later). Bill is impossible to figure out but not worth the 20 minute hold time anymore to ask for clarification.
Peter Wachira, Round Rock - 2012-11-18 15:39:33
I recently signed up with AMBIT Energy after moving to Round Rock TX. My business involves travelling and for some reason my first 48 dollar bill slipped off my mind, just for these goons to turn off my power. To make matters worse, they charged me disconnection/reconnection fees that amounted to 115 dollars. To add insult to injury, my kids spent the night in a winter cold apartment! My daughter noticed the power outage and called me on my cell phone to notify me. When I called the customer care they declined to restore my power and hung up on me! I bet TXU is more professional.
Marie, Dallas - 2012-11-10 13:43:06
I have had ambit for years and I am very pleased with them. The customer service is amazing and the rates are very good. I pay my bills on time and after my first year they gave me my deposit bak without me even asking. Such a great company. If you are a responsible adult and know how to manage and pay your bills this is a great company.!
Jesse, Keene, TX - 2012-11-08 08:31:08
I was an faithful member for almost a year. Unfortunately this company is all about the money and not willing to assist for being 1 day late. I have never been late not once in almost a year, and because I forgot to make a payment, a day later my electricity was shut off. Very unethical thing to do!! I have a child at home with my wife and Ambit should try and contact their customers before shutting off service. I called right away and apologized for being late and explained that if they see my history with them I had never been late once. They simply reffused and stated there is nothing they could do for me. I owed them $58.64. They wanted to charged me a $15 late charge fee, $40 reconnecting fee, and $140 deposit. Total amount $253.63 for being a day late. Absolutely unthethical on any standard of business. Basically their response was there is nothing we can do for you either pay or you won't get your electricity turned back on. I have cancelled my contract with Ambit and NEVER will I return or refer other people to this self serving company that does not care about an individuals situation. I will be paying a little more now; however, I rather pay more than deal with such Ambit Energy!!!!!
Teri, Dallas - 2012-11-01 08:46:15
Be warned: if your plan expires, expect your bill to be higher than TXU Energy (Oncor). I was in the process of moving out of my home right before my plan was about to expire so I did not renew. Ambit took advantage of that window of time and I ended up with a $400 electric bill for one month because they jacked up the price per KWH. When you ask them about it, expect to hear excuses such as needing to renew your plan and lock in, volatile energy markets, blah blah blah...none of which is believable considering their price was higher than TXU Energy's (Oncor) price to beat. Also one last thing, Ambit requests large deposits--even if you have good credit.
Bonnie, Corpus Christi - 2012-10-31 08:41:33
I have lived in CT where the only option for electricity is CL&P, notorious for their terrible customer service and I can say that Ambit is far worse, the customer service reps are extremely rude and unless you follow their script you cannot get anything done because the customer service reps lack the common sense to follow what you are saying. I will never use this company again.
Emanuel, Fort worth - 2012-10-27 07:24:21
Yesterday I tried to contact the customer service of ambit it took 5 calls 25 minutes per call to get a live person in the customer service department. The lady who answered the call seem lost and did not know how to solve my issue. Now supposely the supervisor is looking to fix my issue and will give me a call back 4 days later to see if they can fix my issue.
Jason Teague, Harker Heights, TX - 2012-10-19 14:14:11
I have been with Ambit for a year and today was my last day. Last month I received a bill for $243.53, $60 higher than any previous bill. Looking at my usage I saw 1302, a decrease from the previous month but still a much higher bill. I immediately called to see what the issue was. Not only was the customer service rep extremely unhelpful, she actually hung up on me when she couldn't answer my question. I did not get a call back or an explanation for this bill. This month the exact same billing issue occured again. I called and was told that I was contacted 3 times by phone saying that my term was about to expire and therefore my average rate went up to 17.2 cents. I never received a phone call or voice mail about this. I'm still thinking this is a correctable issue at this time. As a customer with excellent payment history and good credit I asked if they could adjust my bill to the previous rate of 9.5 cents for the last month and I'll re-up my term for another year. I was told absolutely not. After some questioning I asked the rep if they really expected me to re-up for another year when I'm being charged double just because they can. Her answer- "yes". I wish I had recorded that conversation so people would could hear how blatant they steal your money and then expect you to stay. I switched to "Just Energy" today for a lower rate and easy set-up. DO NOT use Ambit.
Paco, Houston, Tx. - 2012-10-16 17:20:28
This is my first aniversary and everything is going great, plus they have a wunderful plan that gave me a free energy, excelent what else I can expect from this company.
Ronald Smith, Dallas, TX - 2012-10-05 12:03:47
I received my deposit from Ambit Energy today. It was short $10.87 because they can. Typical of their stealing, they charge $10/month Customer Charge. This is a charge for being their customer. Their rates are higher and you cannot trust them,Tthey will cheat you. I was gone for two weeks in November to California. I shut my apartment down. The Ambit bill was 50% higher for the two weeks I was here than any month before or since. Their explanation is the Christmas lights I am running. The problem? I don't run Christmas lights, no tree, no wreath, nothing. I think they spun the meter. No proof, but no other explanation.
Michael Grooms, Pflugerville Texas - 2012-10-03 10:24:28
I have been a customer for 2 years now and they have been great. Their free electricty is great they give me a $125.00 to $150.00 credit every month. What a great deal it is. The free trip rewards are great my wife and i are going on a cruise soon paid for by Ambit just for being a customer. The free web site is nice they even give me tips on how to save energy.
A, BEDFORD - 2012-10-01 09:56:43
I'VE HAD SERVICE WITH AMBIT FOR ABOUT 3 YEARS NOW AND HAVE ALWAYS HAD ISSUES WITH THEIR POOR CUSTOMER SERVICE BUT THIS TIME WAS THE WORST. MY SERVICE WAS DISCONNECTED WITH NO NOTICE SO I TRIED CALLING THIS MORNING AND EITHER IT WOULD RING ONCE AND THE MESSAGE I WOULD GET SAID "PLEASE HOLD" AND THEN IT WOULD HANG UP OR I WOULD GET THE AUTOMATED SERVICE AND FOLLOW ALL THE PROMPTS AND IT WOULD EITHER DO NOTHING OR HAVE ME ON HOLD FOR 10 MINUTES AND THEN HANG UP. FINALLY 3 HOURS LATER WHEN THE AUTOMATED MESSAGE CAME ON I DID NOT FOLLOW THE PROMPTS AND JUST SAT ON THE LINE EVEN AFTER THE MESSAGE WOULD REPEAT THE PROMPTS AND IT EVENTUALLY CONNECTED ME TO A REPRESENTATIVE WHO WAS ALREADY IN A HORRIBLE MOOD AND BASICALLY TOLD ME THERE WAS NOTHING THEY COULD DO AND COULD NOT EVEN GIVE ME A WINDOW AS TO WHEN MY ELECTRICITY WOULD BE TURNED BACK ON. I WILL BE SWITCHING SERVICE PROVIDERS FOR SURE AFTER DEALING WITH THEM THIS MORNING!
Bren Bolster (214-422-1864), Grapevine, TX 76051 - 2012-09-25 21:49:27
I attempted to pay an Ambit electric bill in full via the automated phone service which is virtually non existant. This attempt went on for days...I received the " you've experienced larger than high volume calling whatever and whatever. My phone records will prove that numerous attempts were made within the proper time allowed to pay to pay the electric bill. I wentt online and paid the bill in full. Still was unsure that the billing was posted, I made one last attempt to call Ambit to let them know that I had paid the bill. Stephanie, the only supervisor on staff, informed me that my electricity was going to be disconnected regardless... because, I had not paid the disconnect fee. I expained to her that my electricity had not been disconnected and was paid in full. She informed me that the only way to ensure that my electricity was going to continue was to pay the disconnect fee. So you can see that Pete and Repete were on a long... Pete fell of and who was left....Repeat, exactly. Is there an attorney that will take on a class action law suit against AMBIT energy for deceptive trade practices?????
T. ABRAM ANGRY AND FURIOUS AMBIT CUSTOMER , Dallas - 2012-09-22 14:10:49
I received a call today 09/22/12 from a CS rep..She stated the call in regards to an over charge on my bill. I noticed my bill had been twice as high for the last couple of months so I asked about my rate. I was told my rate had been increased to 17.6 cents/ klw. I asked to change the rate and I was told that it couldn't be changed foR six months due to a previous disconnect that mindyou implied! over a fifty dollar reconnect charge..I LIVE IN A TWO BEDROOM APARTMENT AND MY BILL HAS BEEN OVER $400.00 For the last 4 months.BASICALLY THIS COMPANY IS A RIP OFF AND THEY WILL STEAL YOUR HARD EARNED MONEY WISE CONSUMER BE WARE...
J. Gill, Victoria - 2012-09-17 07:48:49
After being slammed by EnTrust energy, Ambit charged me a $199 "early termination fee." I called Ambit, Entrust Energy, and the PUCT and got everything straightened out EXCEPT Ambit's termination fee... they literally told me that the money was there's and it would be used toward future invoices... what am I, Ambit's loan service? I've been with Ambit since 2005 and this is how they show respect for a customer! I noticed a few attempts to boost Ambit's ratings by there consultant zombies giving good ratings, if you go to Ambit's Facebook site and try to post even a slightly negative comment, you'll be band, I think the same should be done here! I posted a copy of the PUCT's complaint I filed where Ambit was chastised for not taking care of business within the 21 days allotted and it was removed within hours of my post on a Saturday, Labor day weekend!
oluomo, houston - 2012-09-13 19:29:34
AMBIT energy is the worse energy so far in houston. their rates are toooooooo high. i switched to bounce energy and i never regret it. ambit energy was a waste of time and money.
David, Portland - 2012-09-05 14:21:13
This is absolutely the worst company I have ever dealt with. They don't send your bills on time (or at all) so when you go to pay them they are already late and then they get to shut off your power and charge you hundreds of dollars to get you power back on. If you have two disconnects they then double your rates and you end up with an outrageous bill. I always pay my bills on time and haven't ever had a problem with any company. These people are absolute crooks.
Don Phelps, Arlington, Tx - 2012-08-27 19:31:05
We signed with Ambit about six months ago after being with TXU for many years. Our bill dropped 30% and the service has been great. The consultant that signed us up has contacted us sinced we signed up checking to see if we had any problems and providing information on how we could actually get free energy with the company. I have nothing but praise for the company and would recommend them highly.
caitlyn fontenot, mesquite , texas - 2012-08-21 22:25:49
Bill was due 20 , 21 its off .... have plenty of money in my bank account ... set up the plan were it comes automatically out of my account 3 diffrent times i don't feel comfortable giving my social and card number and a hour of info for no reason.... Why still after setting itUP THREE TIMES IS IT STILL NOT SET UP what are u doing with my info i feel unsafe if i wasnt going to leave for the navy i would cancel my service whit ambit energy and get a electric company that didnt dick around with my money i am having to sit in my car after work its 12:09 am to charge my phone . I go into work at noon till this time or later so its not easy to call in the time frame they are open ... i didnt pay so much of a deposit to deal with this people ask me who i use i quickly say i use ambit they are the worst they take ur info social card number everything i dont know what they do with it but they deffantly dont do what they say i feel unsafe like i am talking to criminals, not only that but everytjme i talk to someone after my hour of holding they are rude and they seem like they have no idea what they are doing probly why this will be my forth time setting it up i hate how incompetent these people are now im stuck with power off and a full fridge of food... Because they are to lazy or whatever to set up what i keep think they are doing they are waisting my time and money if anyone is thinking about doing this dont do it not only that but my bill is over a hundrend i have a one bedroom down stairs and im probly home a total of 8_9 hours a day thats just when i sleep i work everyday for anywhere from 6 to 12 hours a day .... robbing me yes i think so
Jacquelyn, Round Rock, TX - 2012-08-20 11:57:41
I am beyond livid with this horrible company! I have been with Ambit for 4 years. I've always been unpleased with their performance and have been couting down the days until my lease is up and I can finally wash my hands of these theives. ( I can't afford to pay another deposit and connection fees if I went with a new company right now so I've been waiting to move to start over fresh). I have renewed my contract 7 times since joining however the last renewal I had filled out never went into effect. My bill dropped in price per KW so I never reaized that my Lone Star 6 month plan was replaced with the variable. Ambit never sent me any notifications and after 3 months of low affordable bills, my price per KW doubled! I am now paying 182.56 for a one bedroom studio apartment! I am a student and have been very aware of my energy conservation due to my budget. After calling and speaking with 2 customer service reps they both conclude that no one will do anything for me and that i just need to resign my contract for a fixed rate. I then asked to speak with someone higher and was told no one could change my bill. Reluctantly I didnt have another option at the time so once again I signed up for another 6 month term and to confirm my suspisions, I was not given any sort of confirmation of my renewal. So its pretty much their word against mine. Such a dissapointment to be a loyal customer for so long just to be sh*t on by these people. Not to mention the frustration I have for all the "miscellanious" fees that are tacked onto my account each month. RUN FAR AWAY from Ambit energy.
Kasandra ontiveros, Mc Allen TX - 2012-08-14 10:30:48
I understand that now in days they energy companies should charge for disconnection, but when they actually disconnect your service not just because they send a order in the computer. In the old times you could understand it because it was not just enter in the computer they had to come to you house. Now in day all they have to do is put cancel in the system, and if you ask them if they can give you one more day like the day they will send the disconnection day they will tell you NO. Because they want to charge $55. + $15 of disconnection on that day. That is Ambit energy. They suck
J Gill, Victoria - 2012-08-08 09:03:59
Recently my Ambit account was hijacked by Entrust Energy. Ambit sent out a second bill which included 600 extra kilowatts I'd used and a $199 early termination fee... understandable. After contacting Ambit I was surprised to find out this situation is quite common. I had paid my bill before realizing it was a new bill so I asked when I would get the $199 fee back; they said it would be applied to future invoices. Now unlike some, I pay my Ambit bill early... I also round the bill up to the nearest dollar, and I've been a loyal customer for over 7 years (almost 7000 useless travel points,) how do they say thanks, by keeping 1.5 months worth of payments. As I was speaking with the Texas PUC about the account hijacking I mentioned Ambits policy of keeping the "spoils" of my situations and applying them to "possible future invoices" and the PUC said "we'll look into this." This morning about 9am I get a call from Ambit wishing to address my PUC complaint and guess what... suddenly I CAN get my $199 fee back as a check, not a credit. In closing, don't get angry; call the PUC. If you don't have a leg to stand on with the PUC, you shouldn't be complaining.
Texas girl, Arlington, TX - 2012-08-06 19:44:58
They supposedly offer you a 2 night stay at a place of your choice so that you can join and get other people to join. The service that they use "grand incentives" says it can only be a midweek stay!!! It doesn't say that anywhere in the terms and conditions. When I called grand incentives, they said that the only place you can get 2 days hotel on the weekend is in Florida but when I go to Florida, I book package deals, so I don't need the hotel stay there... It is a worthless deal but no wonder they push you to sign a contract!!
Dominic, Pflugerville - 2012-07-25 17:01:21
I owned a home and had Ambit, service was ok because i was on a plan. I moved to apartments still under the plan and they never called to tell me that my plan was ending and HEY would you like to renew or try a different plan. (Ok that's on me, maybe i should have kept up). Stayed with them for the year i was in my apartment, bills was ok because i was never home. I just moved into a house in June and I paid the first bill because it still had a part of my apt and the new home on the bill. That's when things went arwy. They messed up my account when switching me over while being charged 15 cents per on the plan. I can't access my account, I can't change my plan, heck i can't even see what i'm being charged now. I called Cust Svc at the beginning of July they couldn't access my account and they would call me back when it's fixed. NO Call!! The next week their system was being updated and they couldn't get into my account EVERY Fk'n Day of the week!!!! Updated Really. Week 3 they submitted a ticket to I.T. because they couldn't pull up my account and that they would have the supervisor or manager call me back. NO Call!!! This week I.T. ticket on monday no call, called them on tuesday can't access my account, can i speak to the supervisor? Well he isn't answer his phone...oh really!!! Called today was on the phone with some nervous kid because I sounded pretty pi$$ed when i called. We stayed on the phone for 30min...he couldn't access my acount, supervisor couldn't access my account. After putting me on hold for the 100th time he comes back and says what is your date of birth....WTF that has to do with my account and why it isn't working. Finally i lost it...I said since you can't fix my account, can't help me in anyway form or fashion....and oh yeah YOU GUYS ARE STILL CHARGING ME @ 15 CENTS PER...How about this....You can't help me!! I'm not paying you!!! Hung up the phone and now I'm on here looking for a new company. I said all that to say don't ever use ambit energy! If you do...use your plan and change it before it ends because they don't give a flying FK about you after that! Thank u and good night!!!
A Sapkota, Edinburg - 2012-07-03 18:00:08
Customer services is NOT helpful at all. They are rude, disrespectful and utterly disappointing. They messed up our transfer of ownership and treated as a new account, cutting up our power supply after telling them time and again that we were living in the apartment and we had powersupply. We called them after noticing that we had no power and they just gave us the runaround and told us that it will take them 3-5 days to restore energy, and they were sorry and could do nothing about it. They even turned down the request to transfer us to a higher authority. We ended up cancelling ouraccount and now we have to search for some other provider with no power in this 100 degrees heat and a fridge full of food.
bmr, league city - 2012-05-21 14:26:15
My power was shut off today. My bill was due on the 21st of this month. Yes thats today. They didnt even give me a chance to pay it, and when i called they said it was a past due balance and they sent a statement out. If that was true i would have been billed twice in one month. These people are full of crap.
danelle, taylor - 2012-05-17 15:33:43
I have had nothing but great service from ambit. i have gotten behind a few times. but they've always been able to work with me. Great prices. Great service.
Debbie Anne, Houston - 2012-05-17 10:48:56
This company is so easy to get, but beware they ask for deposits again and again! Their customer service is no where near proffesional. I am just waiting for my contract to be over!
Maria, Houston - 2012-05-17 10:45:11
I had Ambit at home and we have it for a family owned business. ONE HUGE DISAPOINTMENT! A month ago I missed payment andthey cut it off. I had called a few days before to see about renewing my contract and they said nothing about disconnection. I get disconnected and they tell me that it will not be connected unless I pay off what I owed which I did , but refused to pay a $52 connection fee. Today at the small family business I work for, the electrician doing a small installation in the warehouse said that there was no voltage on one off our faces. We called centerpoint energy and they let us know we were up for disconnection after paying our bill and another deposit of $600 dollars paying a total of $1034. They representative had said that I was paying two months and the deposit! Today I am told the deposit was not $600 but should have been $680! Why am I getting different quotes a week later? I went ahead and told them to leave my lights off at home, that I would find another company! The bad thing about the company account is that I've already made a $680 deposit and was short on the payment that i made of $1034 because I was told the deposit was $600! UNFORTUNATELY i CANNOT HAVE THEM CUT THE BUSINESS ELECTRICITY OFF OR i WOULD DO THE SAME THING i DID FOR MY HOME! This is the WORSE light company I have dealt with! When I asked to speak to a supervisor the representative told me " even if you speak to a supervisor , your lights will still get shut off.''. I asked when is my contract over and they said another year! We've forked out way to much money to just have them do this to us!
Ruben Morales, Houston Tx - 2012-04-18 00:00:00
excellent company have been with ambit for 3 years great service great electrical rates keep up the good work ambit
A victim of Ambit, Texas - 2012-04-16 00:00:00
Make sure to call a month or two before your contract end date to get balance and due date because they won't send a bill and they will disconnect your service to charge you $$250 in fees!!!! All of a sudden your bill will be due 7 days earlier than normal. The company should be reported. Terrible.
Mother w new born baby, Spring,Tx - 2012-04-16 00:00:00
My husband and I are new to Texas and were sooo pleased to learn about energy competition here. We are from St.Louis and you only get one choice so ur stuck with Ameren.Got a flyer for Ambit and called the # everything sounded good we were promised no extra fees except for the cost per kilowatt, no more than 30 days late to avoid interruption of service no deposit was required, a 6th month contract and that we would get paper bill.(LIES) 5 months into our contract we didn't receive a bill I tried to call to get the info to pay and the cust serv said I had a passwrd on the account? Turns out the cust rep when we had first signed set it up? they refused to give me any info my bill was due and the amount.We paid our bill around 13-20th every month so I Waited to receive bill (this was around the 15thnext thing I know I wake up with elec off w a new born baby!They charged us 350 to back on! Igot the bill 2dys later.They lied and said they called and sent bill I chkd w VW and the P.0.!LIARS
Mike King, Texas - 2012-02-16 00:00:00
This company has excelent customer service.
Michael Vickers, Houston, TX - 2012-01-14 00:00:00
I was willing to pay for above market electricity rates from Ambit while accumulating travel reward points. I was very disappointed when I redeemed the travel reward points for a Carnival 'Fun Ship' cruise. Ambit advertises 39.95 per person per night and also the option of boarding at Galveston Texas. Step one was to call Ambit and cash in your reward points instructing me to wait for a letter in the mail. After a couple of weeks I get a letter which which contains a rebate number and requires that I fill out a form with this number and mail it mail to a non-Ambit travel company. Approx two weeks later, I receive another letter in the mail which also had a form to fill out with another different rebate number to be mailed to yet another address. This second round then required that I choose a Florida boarding instead of Galveston. Then, about two weeks later, I get yet another form to fill out, this time the prices have balloned to 5 times the Ambit advertized price. Just a SCAM
Sarah H., Fort Worth, TX - 2011-12-15 00:00:00
I use the Ambit prepaid service that they offer. I made a payment tues. which said i had 18.7 days of electric. And now its only thursday, and all of a sudden my electric was disconnected. I still dont understand how i went from 18 days to a negative balance in one day. I wouldnt recommend them to anyone!!!
mike, texas - 2011-12-10 00:00:00
I have being with Ambit since 08/2010 and haven't got any Issues. Price plan is great. I consider my self a high kwh consumer. I used between 900 kwh normal weather and 2000 kwh extreme weather. people believe it or not weather does have impact in your usage. So beware of your thermostats Mike
Natasha, Missouri City, TX - 2011-12-19 00:00:00
very easy to sign up...no hassles...low rates...would recommend to all my family and friends
JP, TX USA - 2012-03-13 00:00:00
I had Ambit and all was going well until I got a bill over $500 for last month and I have a small home. Well, I left them and got with Star Tex which I should have done all along. They are higher rated.
Mike, Houston - 2011-11-07 00:00:00
Ambit rates are currently high but if there rate are among the 5 lowest I would select them. There website and billing system works fine. They do not have any tolerance if you a few days late. 90% of the bill can be paid on time and they will hit you with fees and send disconnect notice for nominal amounts outstanding, regardless of how long you have been with the company. There vacation/trip plans are rip offs. So do not use that as a factor when signing on. I've waited 9 weeks for a coupon and I had to call them 3 times just to get it that fast. They were friendly but 2 of the reps was not able to provide results. When I received the coupon, I then had to send it to another company and had to wait again to find out they would not book me to fly into a airport I wanted to travel. It was a small but international airport. They said it was too small so I must drive 3 hours from the next closest airport. There are fees and price ranges involved travel/vacation plan which make it a rip off.
Rebekah, Fort Worth, Texas - 2011-10-20 00:00:00
I have been very regular with my payments even when I was layed off from my job. This summer was very hot and received huge increase in my normal billing but still have been pretty regular. I am having some unplanned medical expenses for Sept & Oct and have not been able to pay timely. THey are unwilling to work with me to extend any further time to pay my October billing not even 1 week thru OCt 28th. I think this is very poor when companies don't work with you to receive payment.
Meosha, killeen,tx - 2011-09-14 00:00:00
I HATE this company..it is the worst ever it took them three days to connect my lights when i paid for an expedited request for same day service. the rates are way to high. customer service sucks. half of the reps dont know what there doing. you have to tlk to a supevisor to get some understanding
me, haltom city, texas - 2011-09-12 00:00:00
I paid a deposit to ambit and never moved into the location, it has been 2 months and ive been waiting for the deposit to be returned. they keep saying they need to do a full investigation and yet the apartments have already told them i did not move in.I wouldnt recommend this company to anybody
jamws, tx - 2011-10-27 00:00:00
I needed to renew my electricity plan in September so I stuck with ambit. They were pleasant enough, I've been with them for 3 years. At the time I had no bill due but asked them to give me an approximation, and I paid slightly over that. Well come to find out it was less than half of what I owed. I am done with them, at least once a year I have an outrageous bill when my usage stays the same.
Mark Keehn, Houston, TX - 2011-09-07 00:00:00
If you miss a month's payment, the unpaid balance will not appear in subsequent bills until after your power has been disconnected and you get charged a hefty re-connection fee, security deposit, and your introductory rate is replaced with the AMBIT "standard" rate. I missed my June payment, but when the outstanding balance did not appear in my July or August electric bills, I erroneously assumed that it had been paid. My error cost me several hundred dollars. I also lost my introductory rate. I had reservations about signing up with AMBIT because of on-line reviews I had read, but I did it as a favor to my neighbor. Fortunately, I only have two months before my contract is up and I can switch electricity providers without further penalties. I was wrong in missing my June payment, but I think that AMBIT's practice of not rolling over outstanding balances is dishonest. They make it very easy to default. Buyer beware!
cp, round rock - 2011-09-05 00:00:00
i loved them at first. They threaten to cut you off quickly, but at least they call. i let my bill go unpaid twice. First time, no big deal, they wanted a deposit. Second time (with no courtesy call) i "discovered" they increased my rate 50% effectively adding $150 to my july bill. Gee thanks. Sound predatory? illegal? Maybe some day the ag office will decide.
az, round rock, tx - 2011-08-29 00:00:00
I have multiple rental properties, when trying to change the ownership of one of my accounts to my tenant, it was too difficult for Ambit to send me the 'Change Of Ownership Form', I talked to them 9 times on the phone, sent multiple emails to their careaction email address, sent letters, after 3 weeks and after I threatened to sue them (yes, I had to do that just to get the form that should have been listed on their site to begin with) I received the form. me and the tenant have signed the form faxed and mailed it to them. I just received the monthly bill for this property showing it to be still under my name, that is 3 weeks after I faxed it back to them. I talked to them on the phone again today, but I don't have a lot of hopes.
Christi Carro, TX USA - 2011-07-27 00:00:00
My first clue this was not going to be a good experience was when I was asked to sign a 12 month contract. But the staff at my apartment complex said Ambit was the cheapest. Well, wrong. Other providers are cheaper! Then, after I did not renew my contract because we were buying a house, they raised the rate! When I called and complained, they were unapologetic. STAY AWAY FROM AMBIT ENERGY! THEY ARE OVERPRICED AND CRAPPY!
Beatrice Potter, Houston, TX - 2011-07-19 00:00:00
We have been with Ambit for a year and a half now. We are also on the LITE-UP program because my husband lost his job recently. All of a sudden, when we have fully paid every other bill, they say we will be disconnected if this bill isn't paid within 13 days after the due date. I called to set up payment arrangements for the first time in a year and a half... their idea of "helping me out" is to expect 60% down with 40% due in 10 days and a $20 FEE ADDED ON TOP OF IT! Now we are in the middle of July in TX and they are going to cut my electricity off if I'm 13 days late or if I don't do their "ONLY PLAN AVAILABLE." It's highway robbery, especially when they know we are struggling because we qualified for the LITE-UP program. If you are sure you will ALWAYS be able to pay your bill on time, then Ambit is a great deal with great prices! But if you ever get in a bind, don't expect them to help you out!
Rama, plano,TX USA - 2011-04-11 00:00:00
i am not happy with Ambit Energy. they terminated my service without any notice even though i paid my bills regularly.
Michael, Katy, TX - 2011-04-03 00:00:00
Our previous experience with other energy companies has been that they try to nickel and dime at every chance. Ambit has provided us with good service and consistent billing.
Very Dissatisfied former Ambit customer, Harlingen, Texas - 2011-04-14 00:00:00
For anyone in Texas, I would definitely not go with Ambit. We have been with them since last August and it has been nothing but problems for the last 3 to 4 months with very high billing problems and unsatisfactory customer service issues. They put us without knowing on a very high rate plan and our bill went up almost $350 in February from what it usually is. When we called Ambit to complain, they did not care then. Then we filed a complaint with PUCT and then all of a sudden Ambit acted like they cared, but again they didn't. They have been scamming us on our electricity and whole experience been very disheartening and disappointing to my family. We were looking for a good company.....Ambit is not it. Go someplace else, take my advise. They are horrible.
No longer Ambit customer, McAllen, Texas - 2011-04-14 00:00:00
Ambit is not the company you want to go with, they are dishonest, uncaring, and are only out to make a buck off everyone in Texas with their dishonesty. Go with another company, do not go with Ambit Energy, they are very bad.
apt 101, irving texas - 2011-03-14 00:00:00
i will not recommend this energy company to anyone else. i called them to shop around for a cheaper service plan and was give wrong information. i was told that my service with them would be changed over after my contract with relaint company ended on 4/6/11 and not before. i also told them to make sure, it was not done sooner, now thanks to them i have to pay a 150.00 contract cancellation fee, that was due to their wrong doing. i will not recommend them to anyone. they are wrong to mislead me and others in this matter
Frank, Tyler, Texas - 2011-02-22 00:00:00
I'm extremely satisfied with my monthly bill, but, as i received my bills, i paid them "promptly" but, with my prompt payment i immediately received a "disconnect notice?" Then trying to get someone on customer service was like pulling teeth? Took 20 minutes? Explained to them that i paid my bill promptly and why the disconnect notice? Customer service looked over my bill and said, well, there my bill was paid in full? Said they would check that out? Yeah, got two more just like that? I dug into my trash and found the post marked envelope from "them&" was mailed to me (from them) on Feb. 08, 2011 and i received the bill between the 9th and 12th...and paid bill promptly on the 14th of Feb....Billing period ended Jan 20th so that took them about 18 days to bill me?? Billing department must have monkeys doing the work to save costs? I have the agent that sold me on this company checking this crap out!
Leroy Buchheit, Seagoville, Texas - 2011-02-06 00:00:00
I had Ambit Energy for about a year. I then switched to another company. I have been bothered by letters from a collection agency. I have requested a copy of the original invoice. They said just pay what we say or the bill will go up. My credit rating has been affected. AMBIT IS HORRIBLE!!!!!
Happy in Houston, Houston, TX - 2011-02-03 00:00:00
I work in the utility service industry and have for decades. Easy switch, great rate, first class customer service. I have learned that most complaints about any energy provider comes from the customers who are either always late paying or just DON'T pay their bill. Of course when the lights get cut off, it's everyone's fault but theirs!!
Neal, Tyler, TX - 2011-01-30 00:00:00
I switched to Ambit Energy in September 2010 from one of the biggest service providers in Texas and lowered my bill 34% - a tremendous savings! They guaranteed the switchover to be flawless or pay my first two months of my electric bills. Everything went smoothly without even noticing. Very reliable company having a long-term commitment of energy source from one of the largest oil and gas companies in the world. People are very relationship oriented and care about you. Oh, they do give you a free weekend stay at hotel from choice of about 25 good 3+ star hotels. Got my voucher, but haven't gone yet. I know it's good as I know a some people who have. Highly recommend.
Pedro, Texas - 2011-01-27 00:00:00
Great service, no cost to switch you can see your savings upfront and choose plans, You also have your own website, and get travel rewards every month, for your kilowatt usage. I strongly recommend this company.
Jon, Austin, TX - 2011-02-03 00:00:00
I have had service with Ambit Energy for 8 months now and I was amazed at what they were doing. My monthly bill for the month of January was $318.04 for a one bedroom apartment. Really?? I found out that because I was on month to month and not on a contract, they could raise my Kilowatt per Hour rate as much as they wanted. I found out they were charging me 16 cents per kilowatt hour. The average is 8-9 cents per kw-hr. I switched to Reliant for the rate of 8.5 cents per kilowatt hour. Thanks Ambit Energy - Good Bye and Good Riddance!
Loretta McCarthy, Pasadena, Texas - 2011-01-18 00:00:00
I would highly recommend Ambit to everyone. I used to have Stream and my bills were too high($150-$320), whether or not on contract @ 14.2- 14.6kwh. My first three Ambit bills were $79, $72, $102 @ 10.6-12.8kwh...oh, what a relief that is! I like being my own customer, too.
Craig W. Ricketts III, Fort Worth Texas - 2011-01-13 00:00:00
it okay for me
Brian, Forney - 2011-01-07 00:00:00
We've had Ambit for a year and half. We were with TXU before that. Ambit has been wonderful! Switching companies was easy and I've never had any problems with billing. I want to sign another contract but am having trouble finding a way to do that on their website. Also, I want to use my reward points but am also having trouble using them on the website.
Lost Customer, Fort Worth, TX - 2010-12-06 00:00:00
This is the most incompetent company I have ever dealt with. Can't keep the billing straight. Bill you for others, lose your billing info, and then dont bill you and act like it's your fault. Customer Service has an attitude at least two levels up.
Adan Perez, Hebbronville, TX USA - 2010-12-04 00:00:00
They have yet to get anything right after I switched from CPL. The billing is horrendous and error-filled.
Tina Sweet, League City, Texas - 2010-09-10 00:00:00
I like the free electricity offer and the free travel. The consultant helped me sign up, and has kept in contact with me, which I enjoy. I am not a number, but somebody important. I never have had a problem with the billing, and saved myself over $82 a month, just by switching. My old company (Reliant)offered to match the rate I was getting, but I didn't want to stay with the company that could have offered me lower rates, and didn't.
Janice Jacobs, Fort Worth TX - 2010-09-01 00:00:00
This company is pitiful!!! I switched to them one month ago and very very much regret it. They were very nice and helpful when I signed up and then their so called customer service was gone. I called them when I received my bill and asked to change my due date until the first of the month when I get paid and was told that could not happen. Then I was told my payment was due on the 30th and on the 31st there was a disconnection letter sent out. In my whole life I have never received a disconnect letter. When I called I asked for a supervisor and got no where. This company is a rip off and will NOT work with you on a problem. STAY AWAY!!!
Teri, Dallas, TX - 2010-08-13 00:00:00
What I dont understand is why when your plan expires they jack up the rate per kWh. Every provider Ive had does it including Ambit. What about customer loyalty? Doesnt matter - its all about hail to the ol mighty dollar. Was an Ambit customer for 2+years and paid late a few times because the bill was so high I couldnt afford it. They charge enormous late fees and will disconnect your service at the drop of a hat then demand the bill + deposit of $400 or greater. I had to pay over $600 to get it reconnected. They turned it off during the summer here in Texas and I have children in my home. I dont think that deregulation should mean deregulating completely. The fees they charge usurious and she be banned. I dont think I save any more money now then I did when TXU was the only provider. I think the whole electricity industry is running a racket.
Anonymous, New York - 2010-11-09 00:00:00
Their customer service is awful and I got entangled in a bureaucratic quagmire when I attempted to cancel. First impressions are lasting impressions. I would not recommend Ambit. I plan on filing a complaint with the Better Business Bureau. They did not give me the required time allowed in NY to cancel an account, enrolled me under deceptive practices and then told me I could not cancel, all in the same phone conversation.
Jason, Allen, TX - 2010-09-27 00:00:00
Its great and a very positive experience to shift over. I love the savings and looking forward to the free energy. Nothing else beats it!
Joe, Houston, TX - 2010-08-05 00:00:00
Ambit has met all expectations. No complaints, friendly service, no issues. Rates are competitively priced and there has been no issues with service or billing.
Grossly unhapppy, Webster, TX - 2010-08-02 00:00:00
The service was horrible, all they care about is money, the bottom line! They do not go out of their way to help as some other companies do! Then they try to recruit you into becoming a sales rep, but you have to pay to work for them! I would NEVER recomend Ambit to anyone!!
Newman, Alvin, Texas - 2010-07-27 00:00:00
Switching and billing is simple and easy to understand. Customer service is great. Would highly recommend to everyone.
xavienne2, dallas, tx - 2010-07-15 00:00:00
I have the date circled to switch. I have been using for almost 2 years and was an acquired customer through a buy out. I was signed up for an all green policy at a higher rate but thought it was worth it. When the company switched over, there was no all green plan but stated that theirs was comparable but not all green? I was not able to switch my contract without the high term penalty even if it was a different plan in the same company. Now my rate is high without the benefit of supporting 100% wind and solar power. I feel robbed. Can't wait to switch. I did like the ability to pay online and customer service was pleasant, just not helpful. Probably a green plan now, but I don't know that I trust them.
Tim Mitchell, Trophy Club, TX USA - 2010-10-14 00:00:00
It was a pleasant and easy ordering experience, and I was excited about the low rate I was given. What I wasn't told was that I had to use a certain amount of electricity otherwise they started tacking on extra "Customer Charge"s to your bill. Of course, that causes the rate to be higher than the other companies, but I cannot change because then I get an early termintation fine. So, just be warned, they will get their money one way or another...
Anonymous, Texas - 2010-06-20 00:00:00
I like their prices and their promotions. In fact, I have been paying $5 or $6 every month for electricity because of their customer referral program. I couldn't be happier.
Barbara Stewart, San Angelo, Texas - 2010-05-16 00:00:00
We recommend Ambit Energy as a company with whom you would be proud to do business with. Never any problems with billing, no outages, no phone call hassles to continue service,
Jamie, Elgin, Texas - 2010-05-06 00:00:00
I became a Ambit Consultant and at first the service was great. After about 3 months my associate was becoming a nussiance at the property I work at with trying to recruit more marketing consultants. After several of my residents complained about their service being disconnected without notice and complaints from residents their associate was harrasing them to become a consultant, I decided to cancel my monthly website with Ambit on 1/15/2010. Now on May 5th,2010 my power was cut off after Ambit cashed my electric service check on April 15th and then they automatacilly started charging me again for the monthly website fees to be an Ambit Marketing Consultant. This company is not organized nor professional. I would not advise any person to join their services or marketing it is a horrible scam.
rachelle bruneau, burkburnett texas - 2010-02-10 00:00:00
this is an excllent company
Bill, Houston, TX - 2010-04-14 00:00:00
Very customer friendly, I would recommend to anyone.
Dee, Houston, TX - 2010-04-15 00:00:00
I have been using Ambit Energy for almost a year and have been extremely pleased with the service and the rates. They have a Free Energy program that is awesome too.
Ilias, Round Rock TX USA - 2010-01-27 00:00:00
When I enter this company, the MLM lady who signed me up Barbara did not inform me about the plan. She did not provide any information and later found out the 1st year that I owe 600$ if I had to leave Ambit. I called her adn she offered to help but did not help me in anyway. The customer service is very poor and always ask us to contact Oncor Delivery for help. Keep increasing the charges and always have hidden fees in the statement.
Joyce S, Richmond, TX USA - 2010-01-18 00:00:00
Our first bill was 33% lower, per kw hr, than Reliant. Switiched us quickly and with no deposit.
henri, Clear Lake,TX - 2009-12-23 00:00:00
The worst customer service I have ever found At first, price is good but then it becomes quickly bad
Mary Sullivan, IL, USA - 2010-03-18 00:00:00
Ambit Energy creates a win-win situation for everyone. Who wouldn't want to save money AND get bonus travel points too?
Christina, Texas - 2009-11-27 00:00:00
Ambit Energy has Great Fixed Rate Term Plans. I have used 2 Travel Rewards so far and have been very Pleased. I have referred more than 15 Customers and now get the Customer Referral Credit through the "Earn Free Energy" program, which has Significantly Reduced my monthly Electric Bill. Having a Personal Consultant who is very knowledgeable and looks out for my best interest is wonderful. What more can I say, this is an Incredible Energy Company!!!!!!
Sherry, Corpus Christi, TX USA - 2009-11-08 00:00:00
I was able to swith providers quickly and easily and I like the fact that I can refer friends and family and earn credit on my electricity bill. Their rates are lowerthan most. I reap the benefits since they don't do corporate advertising.
Robert T, Bacliff, Texas USA - 2009-10-28 00:00:00
I switched to Ambit from TXU when I moved 2 yrs. ago. The rate was much better with Ambit but has since went up some. I havent taken advantage of the rewards etc. but have recomended to friends and family.
JERRY DOOLING, PLANO TEXAS - 2009-10-04 00:00:00
GREAT COMPANY THE SWITCHOVER WAS SEAMLESS MY FIRST BILL IS EASY TO READ AND WAS $100.00 LESS THAN I EXPECTED
JH, Texas - 2009-10-12 00:00:00
Ambit is not the place to have your electric. The company does not help in times of need with a one day extension. That's sorry if I've ever heard of it. The company can't tell me that they have majority customers satisfied. They are going against the economy instead of with the economy. In my opinon, AMBIT is SORRY...
Michelle, Texas - 2009-09-22 00:00:00
Rates were competitive, switching was easy using the website, love the promotions. Would definitely recommend.
RWM, Grand Prairie, Tx. - 2010-03-08 00:00:00
No plan is free, but, this is excellent.
martha, dallas - 2009-09-18 00:00:00
So far Ambit energy exceeded my expectations Not only are the rates great but the provide the consumer great incentives
Heather T., Dallas, TX - 2009-09-18 00:00:00
Ambit has done everything they said they would do and their customer service is excellent! I saved over $250 from my old company which was Stream Energy!
Hortencia Castro, Texas City, Texas - 2009-12-11 00:00:00
My husband and I bought a house 2 years ago. Our electric bill was just as much as our mortgage. A friend of his told him about Ambit Energy and how low their electric bill was. We were so ready to make a change. We have probably save at least $2000.00 in the past six months. Thank goodness for Ambit!
Roshunda Marable, Fort Worth, Tx - 2009-09-24 00:00:00
I live in a 950 sqft. duplex. Every month there is something new with this company. Only two people live in my house but the bill is outrageous.... Just don't do it... Think about another company....
Linda Heyn, Houston Texas USA - 2009-09-09 00:00:00
I was handed over to Ambit from a company that failed. They never discussed plans just started charging mt 17 cents KWH. When I changed companies they tried to charge me the $250. early termination fee. My bills were almost $900. a month. Don't let you account expire they will charge you what ever they want.
Ivan Salazar, Edinburg, TX USA - 2010-07-13 00:00:00
Check for better prices.
Tony, Dallas, Texas - 2009-09-07 00:00:00
I have been with Ambit for 6 months now and they have been great in their service, rate plans and their customer service. Haven't had any problems with their website or paying online.
Anonymous, Texas - 2009-09-15 00:00:00
The company start with a lower rate and then without notice your rates increase. The rates increase every month until you have a bill over 500 hundred dollars.
johnny chambers, dallas texas - 2010-03-13 00:00:00
Ambit is number one in my book
Keep you posted, Houston, TX - 2009-08-31 00:00:00
So far so good, it cannot be worst then Reliant. Will keep you posted if anything comes up down the road.
unhappy in Texas, Texas - 2009-08-31 00:00:00
I personally would not recommend this company to no one. They are not like most companies. They do not offer an extension and is not willing to work with you. The prices are extremely high. My bill for one month was $600. There is only two people residing in my home. I don't have the money to pay a deposit with another company, but as soon as I do this company will be HISTORY.
Lisa G, Houston, TX - 2009-08-30 00:00:00
Reasons for avaoiding Ambit Energy: 1. Horrible customer service 2. The website never works (cannot pay online, cannot view bills online) -links are always broken 3. Tons of hidden fees when you cancel your policy after having had enough. We are going back to Reliant - should have never left...
Kathleen Krone, Loraine,Texas - 2009-08-27 00:00:00
I had been with TXU for thirty years when I started with them they were Texas Electric and a people company and after that length of time they told me they could offer me a 12.2 kwh with a two year contract, you would think after that many years they could do better then that. I sign with Ambit for 9.9 and they have been great.
John Thompson, Plano, TX USA - 2009-08-20 00:00:00
I have been an Ambit customer for 25 months. In April, 2009, I had $3,000 worht of energy upgrades to my house done by Efficient Attic Systems. The 7/15/09 Ambit bikll went up in usage and cost from 7/08. I asked Ambit and EAS to offer an explanantion. Neither did. Although the bill was in dispute, Ambit cut off my electricity om 8/1/09. I am reporting Ambit and EAS to the Public Utility Commission.
Anonymous, Texas - 2009-08-16 00:00:00
love it! it does not get any better
cmpltlyspld, Houston, TX USA - 2009-08-12 00:00:00
I unfortunately stayed with Ambit Energy 2yrs. Their "fixed" rate billing is; shall we say it's fixed alright, fixed to screw you. As with any electric company the billed amount are great at first and your thanking god for smaller electric bills. My bills are 3x what they were last year at this time. My advice is no matter their incentive DON'T go with Ambit Energy.
Blair Alvarado, Cypress, TX - 2009-08-10 00:00:00
Ambit energy stinks and I give them a big fat goose egg! I was purchased (as were you if you have them for a provider) from another energy company. All I receive is late notices and "projected" and "estimated" bills and I pay my bill online ON TIME!!! I'm switching today. C U Later "Ambigator".
Roberta, San Juan TEXAS - 2009-08-09 00:00:00
The copmany is great!!
Shanna, Houston, TX - 2010-07-14 00:00:00
I've been a customer for almost one year. They lured me in with their low prices. I have never been late, never missed a payment. A month ago I paid them $200 because I lost my bill. I waited for my next bill to discover I under paid by $54. I made my payment for this next bill, including the $54. They turned off my service anyway. Then charged me around $250 just to have it turned back on. It's 100 degrees outside, in the middle of summer and they are going to turn off my electricity? They will not have my business any more.
terry, Harker Heights, TX - 2009-08-06 00:00:00
fell behind on the bill made agreement to pay on the 1st however Ambit told oncore to turn it off on the 27th. I payed the bill on the 1st before they cut off the electric. but still had to pay a disconnect and a reconnect fee.
Unhappy ex-customer, Houston, Texas - 2009-08-07 00:00:00
I have been with Ambit for little over a year in helping a friend out by signing up and the rates were great initially. If you decided to switch to Ambit, make sure you find out the the rate after the contract expires
Mary, Dallas, Texas - 2009-07-13 00:00:00
Great company, great service. Friendly.
Anonymous, Ft Worth - 2009-07-03 00:00:00
Awesome service. I've been using Ambit for 2 years now and I've used the travel benefits and the grocery voucher and best of all I've saved a ton of money. Would never go back to TXU or Reliant (have used both).
Jason, Dallas - 2009-06-19 00:00:00
I have been using Ambit for a little over a year. I have had no issues. Plan to continue to use them.
Mike B, Irving, tX - 2009-06-21 00:00:00
careful! they charge you $10 a month if you go under 1000 KW like I do in the winter. Buyer beware!
Anonymous, Central Texas - 2009-06-18 00:00:00
I have been using Ambit Energy for about 2 1/2 years. Always some of the lowest rates available, and they have a Free Gasoline and Free Grocery voucher incentive that pays $25 a month for each. That's an additional $50 cash they give BACK TO ME each month. (It took me about 1 1/2 years to earn the points for those vouchers). I recommend Ambit Energy. Prior to Ambit Energy I had Reliant and TXU. I WOULD NOT recommend either of those providers.
R Kathlia, Midland - 2009-05-06 00:00:00
I signed up for these guys and just got my first bill - good rate and everything is good, so far. . .