Bounce Energy Reviews

Bounce Energy
P: 1-866-766-8930

Bounce Energy was founded in 2008 in Houston, Texas and has since become one of the fastest growing retail electricity providers in the state. Bounce has been innovative with the technology options in their customer account management software and have a variety of different rewards programs from which a customer can select. They're extremely active with their customers on Facebook, Twitter, and other social media outlets and their customers also can take advantage of one of the most robust refer-a-friend programs available. In 2012 they received the highest level of excellence from JD Power & Associates customer surveys, and they've consistently been ranked as one of the Top 2 of my Texas Electricity Ratings since 2011. I'd say they've come a long way since opening their doors in 2008. Bounce Energy has recently expanded their service into New York and Pennsylvania.


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Reviews??

Bill Thompson, Houston - 2014-09-24 04:32:41

This company's #1 ranking in the poll appears to be pumped up by customers (or company reps??) touting their "promo codes" to everyone so they can glean additional $50 discounts on their bills. Kinda cheesy if you asked me. The negative reviews seem to by typical of other consumer complaints: "no one answers the friggin' phone" etc. I would avoid companies like this.

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Use code 1539780 for discount. Great Rates and Great Rewards

Beau, Dallas - 2014-09-15 21:25:08

I have been with Bounce Energy for almost a year now and still a very happy customer. I still have the rate I signed up for, I can access my account anytime from anywhere and I am earning great rewards for the electricity I use anyway. Have only had to talk to customer service twice and each time was able to quickly get answers and resolution. Compared to the 3 other companies I have had in the past, this has been a night and day experience. All Positive!!

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Awesome Company! Promo Code 1900628

Satisfied Customer, Arlington, TX - 2014-09-15 17:41:56

I have had this company for sometime now and they are seriously awesome. Their customer service has been prompt to help me every time I have called, and I have never had any service or billing issues. The rate they advertised is the one I have been charged so far. They even send you emails with your weekly energy usage and some hints on how to reduce energy usage. They also use the most amount of recyclable energy of any of the other major companies.

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Use code 1927178 for 50 off your bill

Matt, Hutto - 2014-09-13 13:49:35

I've had Bounce Energy a few times now and I've always love it. I love their low rates too. As long as you pay your bills on time you will be golden. You can even get bill credits if you do auto pay on your bill. All types of way to save money.

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Use code 1527741 for $100 off your bill

Sam Jones, Dallas - 2014-09-12 17:45:43

Have been with them for over a year now and love it! Great customer service, no problems with billing or payments, and awesome rewards! I have been personally quite happy with them! I also saved $100 on my first bill by using a promo code

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Good for 1 year then raised price

Sam Courtney, Carrollton - 2014-09-12 12:39:55

They were pretty good for the past year, then my renewal came and it was .01/kwh higher, 1 cent, and did not do anything to keep me - when I called to speak to someone about my renewal, they were not very helpful and said I could see my renewal prices online and that was it. No attempt to keep me. Their rewards program was pretty good, I did get rewards of $50 for 6 mth payment on time - it was a restaurant.com gift card. If they offered to keep my rate the same for another year, not even lower it, I would have stayed. But no such luck. I changed to Brilliant and will see how that goes for another year - if I have to change every year, which seems to be the pattern for the last 2 years, I will. Gexa did the same to me a year ago. It is a shame that no company will try to keep their customers by maintaining or even lowering their rate. It costs more more to get a new customer than to keep a current one - don't they know that?

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Stealing People's money

NOT A HAPPY CAMPER, Corpus Christi, Texas - 2014-09-11 09:44:34

I got this company because I was told by my apartment complex to get them. I was 19 when I moved into my apartments and got this energy company. I am YOUNG, but NOT STUPID. After being with this company for a few months, I received a notice from my bank that I had $100 in NSF fees. I knew I should have plenty money in my account. When I contacted my bank they said that Bounce Energy took a payment twice, which cause several other transactions to be "insufficient Funds". I told my bank they should not have done that. I called Bounce and they didn't even apologize. All they did was ask if I wanted to leave it on there as a credit. I told them no because they never should have taken the payment twice. They said they would credit my account. Fortunately for them, my bank had already told me that they saw where this was the energy company's fault and refunded the NSF fees back to my account. They are SO lucky that I have an understanding bank.

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Use this code to save $50 : 1925189

Ronnie, League City - 2014-09-09 13:42:24

The sign up was seamless and easy, put a call into customer service and received excellent service over the phone! Next day hookup with electronic meter! I'm refering everybody!

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Excellent experience with Bounce Energy so far

Sam C, Colleyville - 2014-09-09 12:20:07

Have been with them for over a year now and love it! Great customer service, no problems with billing or payments, and awesome rewards! We signed up for auto-billing and have had no issues. Their website is easy to navigate, they send weekly electricity usage statistics, and have some pretty decent loyalty/rewards programs (3% cash back, free movie tickets, etc). I have been personally quite happy with them! I also saved $100 on my first bill.

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Receive Bill Credit

Energy, Euless - 2014-09-07 07:01:17

Just received $100 off my bill for Sept. Use the referral code and we both win with a $ 50 credit. YOUR REFER-A-FRIEND CODE

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Hope this review helps! $50 credit code: 1896774

D, Copperas Cove - 2014-09-05 18:08:43

Hello Sir/Ma'am, I would recommend this company. Some tips that I hope helps you out for those in the Military as I am or if you’re not I think you’ll still find it helpful. If you have movers scheduled I'd recommend having the electricity turned on one day in advance. I scheduled my electricity to be turned on the same day the movers were showing up and the electricity was delayed by an hour from when it was supposed to be turned on. The scheduled turn on is completely automated so calling the company won’t do much good the day the service is supposed to start. Save yourself the stress and have it turned on early. Also the autopay is a pretty good system which saves you from the hassle. Overall I’m happy with the service and don’t have any major complaints. Wishing you all the best and a stress free experience with this service and life in general!

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Use promo code 1921635 and get $50 on your bill!

Stephanie, McKinney - 2014-08-31 12:22:48

Great electric company!

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Hours on the phone

Amir, Houston - 2014-08-29 16:40:34

Everything was alright till I moved out of my apt. and wanted to take the service off my name! I spend about 4 hours (in different days) till I get to talk to a costumer rep.. I took it off my name, they charged me and a few days later charged me again for the bill and I had to go through HOUUURRRSSS of waiting to talk to a costumer service again!

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So far so good! REF: 1593192 for $50

Mark, Pflugerville, TX - 2014-08-25 22:11:47

Introductory rates are good and I haven't had any unexpected charges on my bills so far (been with bounce for 4 months) The rate for the month-to-month plan has increased as the summer goes on, but I expect it to drop this winter and I'll lock the rate for a longer term (hopefully). I received my $50 credit on my 3rd bill for the sign-up referral as promised.

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They give you $50! Enter Promo Code 1542950

Kelsey Gillespie, Dallas - 2014-08-20 11:05:01

They offer rewards if you make all payments on time! So easy.

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Bounce Energy has been great!

T. Anthony, Houston - 2014-08-20 07:06:46

I switched from Star-Tex (they didn't even try to save me when I switched) to Bounce Energy because the rate was much lower. I didn't notice any difference in my service. The only difference I noticed was a lower rate and Bounce emails me a weekly usage report. So far everything has been great.

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Use code 1613172 for $50 on your bill

Jack, Corpus Christi - 2014-08-12 21:42:49

Great energy company, never had a problem with it. Refer it to everyone :)

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Extra deposit being charged after 12 months of service

CRW, Houston - 2014-08-07 14:16:01

Bounce is a good company. (As far as my monthly bills are concerned!) However, its time to renew my plan and after a year of loyalty I was told by the rep that there's a $100 deposit required to renew my service. Never have I been with any company and they required me to pay an additional deposit. I do not believe they value their customers as they should. Don't get me wrong the $100 deposit isn't the issue. The issue is the treatment of loyalty and being committed to a company that doesn't hold the same loyalty and commitment to you! I honestly believe this is illegal and I'm looking into it. Has anyone else had this happen to then as well?

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I got the discount with code 1573854

Becky, Bullard - 2014-08-01 12:39:39

I give Bounce Energy a great rating! I have had some bad experiences with other companies, but Bounce has a very good reputation here in my area. I ended up signing up online with the "build your own" plan. I have every expectation that they will be a great provider. I value customer service, and that was a major part of my decision.

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Fake "reviews" for higher ratings Stay away

Anthony, Dallas - 2014-08-01 07:28:12

They have a lot of reviews offering "promo codes" and pricing that I am convinced are published by representatives. Terrible customer service long call wait times for anything unless you are buying new service. Save yourself some time and stay away from these guys.

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Complete crap!

RSW, Round Rock - 2014-07-30 09:09:28

First off you don't get your rewards as promise. Second if you go just one day pass your due date they will blow up your phone telling you to pay. Then right after 6 days of being late they send a disconnection notice and then charge you $20 just for that and then a $10 late fee!! Not everyone gets paid one due dates! Oh and when I try to call and ask questions on my bill I sit an average of 30mins on hold waiting for a real person to come on to speak to! So yep I am now breaking my contract and they can shove my last bill and any other fees up their asses!

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Great Company! Use sign up code 1527669 for a bill credit!

Yoder, Cleburne - 2014-07-30 07:49:54

I have been with bounce for a year and it has been amazing! I used a sign up code and saved money right away, plus I have been saving all year a good fixed rate plan= win, win! I don't have a single complaint.

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Be Aware of 'Auto-pay', Communication and The Company Line - The Customer Is Never Right!

S Taylor, Ennis, TX - 2014-07-01 14:45:12

After having Bounce since 9/2012 (switched from 20+ years w/TXU) and recommending Bounce many times during those early months and always paying our bill on time or ahead of payment time (and receiving several referral 'bonuses' and 'cash-back rewards'), I noticed when it came time to lock in a new rate this spring 2014, that Bounce wasn't getting customer ratings as highly as they were in 9/2012. I gave them the benefit of the doubt because they seemed to be constantly in contact via email (their touted 'customer account management software') about everything from weekly usage to offers etc. But, I noticed other companies were not only getting better reviews but were also offering better rates, which in the fall of 2012 were almost always dominated by Bounce. But, again in the Spring 2014, I gave Bounce the benefit of the doubt and long story short, I renewed with Bounce and took a 24 month plan Spring 2014. At their constant urging, I enrolled in 'auto-pay'. Between my wife and me, we have 5 BOA accounts and recently BOA sent me a new card on one of my accounts with the caveat that unusual activity has taken place and I should activate the new card in place of the other one -- and to BOA's credit, they called me almost daily saying I needed to activate the new card. Turns out it was the card that Bounce has on file for 'auto-pay' and once I activated the replacement card - BOA cancelled the old card. The cancellation phase passed over a long weekend and the Bounce 'auto' payment was not collected. The company (Bounce) that bombards me constantly with emails (their touted 'customer account management software'), did NOT send an email indicating anything about a non-payment, overdue payment -- nada, zip, nothing! In fact, I eventually received a phone call from an unknown '877' phone # - 5 days after the 'uncollected' due date from Bounce 'collections' with a message to call. It was interesting I got an American-sounding human very quickly when the 'collections' dept. was called, but other Bounce # take me into customer purgatory hold (which I honestly thought was different about Bounce in the fall of '12)! So once called, still not knowing about the BOA 'auto-pay' issue, the Bounce collection woman,'Yolanda' was at first a scripted robot-like rep, asking me multiple questions (account #, address, name, etc) before finally my last 4 digits of my SS#, which she said didn't match and she couldn't continue. "Really!? After 18 months, do you not have another security question you can ask?" After putting me on hold multiple times and literally cutting me which I believe she intentionally did after I ask to speak to a supervisor or someone with the ability to make a decision - which I never spoke to (i called back and to my amazement got 'Yolanda' again) then eventually as I asked 'Yolanda' she became condescending with a smirking tinge while (scriptedly) continually apologized for MY being upset. 'Why are you apologizing for my being upset?" That made no sense! When I asked why I had not rec'd an email (their touted 'customer account management software') about this, she said Bounce didn't do that - that this was my responsibility, even though I pointed out that they send multiple emails (their touted 'customer account management software') a week about everything else. In fact every answer she gave was the same: 'when you signed the agreement... customers' responsibility' I asked her to note in my file and pass along company-wide the fact that a courtesy email about a 'auto-pay' not going through would go along way in the future. She smirked and said 'oh, believe me, every word of this call is going into the files'! I asked is the call being recorded, since she did not state it up front, she curtly said, 'Yes!'. That had NOT been indicated to me! I said. 'You (Bounce) have not offered me one thing for being a loyal customer, have you?' She said, 'no'! I asked, 'will you offer me anything for being a loyal customer? "NO!"I said, do you understand how someone that has been loyal for over 18 months payment-wise, made referrals etc and now is being told that it means actually nothing to this company - feels about this. "It IS the customer's responsibility. I apologize you feel this way!", was her answer... Really!? Conclusion, I am appalled with Bounce Energy, their customer service, collection reps and their touted 'customer account management software'. July 2014 Bounce is NOT the company I signed with in 9/2012. Maybe that's par for the course for new aggressive customer-centered companies that eventually become just a cash-cow with a customer-be-damned policy in the wake! Their rates were much higher in 2014, even for a 24-month locked-in rate, but I was loyal! I gave them the benefit of the doubt, maybe those negative reviews were just hard-to-please bargain hunters, or even shills for other companies, I thought. Well, I don't think that anymore! I know energy companies deal with fuel prices that are constantly in flux and well regulated, but I stayed loyal to Bounce because of the personal service and their touted 'customer account management software'. And, when there were other options, I am now ashamed to say -- I ignored them! Never again! I really, really, really regret renewing with Bounce spring/2014 and not because the prices were not as competitive but the personal service and customer loyalty aspect now means zero to them. Big mistake - on both our parts! As as soon as I can get away from Bounce, I will! Maybe I can't find another company that gives a rip about loyal customers, but I bet I can at least find one, at the same price - if not better that will at the very least be 'different'!... and for me, 'different' will be better than Bounce Energy 7/2014! Fyi, the 'customer account management software' line is from their company blurb at the top of this page!

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great..use this code to save $50

ss sd, abilene, tx - 2014-06-29 19:42:27

great company

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Switch and Save! Use code 1395335

teena, houston - 2014-06-26 18:29:05

Give this code to your friends, they will need to give to the rep when they call in order.Lower Your Electricity Bill and Earn $50 for you and me!!

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Bounce Energy Credit

Sable, Round Rock - 2014-06-26 08:02:59

I've had no problems with bounce, I customized my own plan, they processed my order within 24 hours, I'm enrolled in autopay and I haven't been overcharged. They send you weekly emails about your usage and what your estimated monthly bill will be.

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GET A 50 BILL CREDIT USE THIS CODE 1590076

J.S, Houston Tx - 2014-06-25 15:18:31

I am a current employee at bounce energy and I Love the service the rate is GREAT ! as well as the benefits that comes with signing out .... checkout more offers and look on bounceenergypromocodes.com to see the promotions we have going on as well

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Use this refer a friend discount promo code: 1613172

B, Corpus Christi - 2014-06-24 17:20:50

I love the customized plans and promotions. I was comparing prices with other companies and did my research for a good couple of hours. I used to use another energy company with my last apartment, but they would spike my electric bill. I'm trying out this company at the moment, and I've been totally satisfied!

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Awesome Savings and Rates - Great rewards program!!!

David LIbby, Crowley, TX - 2014-06-20 07:17:43

Recently swithched and couldn't be more happier. Discounts and savings at every corner, I used a promo code and received $50 and for signing up I also received $150 Visa gift card. I'm loving it!!!

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Do NOT use Bounce

Krinken, Pflugerville TX - 2014-06-19 14:04:42

We received notice that our contract was expired and we needed to sign up for a new plan. None of their plans were good so we went with someone else. Now Bounce is trying to charge us an early termination fee. Their customer service refused to help us. On further inspection of our billing we noticed our charges did not add up. We were supposed to get a guaranteed rate but we did not get it. They also refuse to give us an itemized bill with more detailed information about all of the cryptic charges that pushed our bill up. Bounce uses trick gimmicks and funny billing to trick customers. As for right now I must rate them as a bad brand.

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By far the WORST electric company

Jessica, Arlington - 2014-06-19 07:01:53

I moved into my new apartment a year ago and was told by management that I had to sign up with Bounce Energy for my electric. I had the worst customer service experience on the phone just to enroll. The customer service rep on the phone couldn't get any of the enrollment information correct. I had told him that I wanted to enroll in the month to month Thrifty Saver program, and when he had read the contract over the phone, he had said that I was to be enrolled in that plan. Once I was able to access my Bounce Energy account online however, the account was labeled as the Terriific 12 plan. I called Bounce Energy twice regarding this error, and both times the situation could not be fixed. I was told that Bounce Energy would need to access the recording of my enrollment to verify that it was in fact a mistake. I have never heard back from them, despite trying to inquire as to the status of this huge error.

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Late Contract

Alana Blain, Seabrook - 2014-06-16 13:04:31

We signed ip with Bounce, 13 months ago. That hooked us in at 7.6 per kwh. Oir first bill was 5 days and we got the discounted price. The next bill came in and it was around $400. They were bills us at a rate of 15.8 kwh. They fixed the issue and gave us the discounted rate and we locked in a 12 month contract in July last year. I remember cause I was visting family in NM. One year contract at 11.8 kwh. Ok, contract set and started. May, this year, we get an email that our contract is almost up and to renew. July is 12 months, contract should be ending. We found a better at 9.8 kwh and less fees and we did it 15 days before the contract ended. We got our bill and they are saying that we STILL expected to pay them a 200 early cancel fee, 15 days really? I called and they told me to contract did start till aug. Wait when i locked into the contract in the begining, they said two days from that day i couldnt cancel without the fee, but THAT WAS JULY. To shorten it, they arent listening, understanding, or much care since we chose to move. They changed my due dates after Id get the bills, random fees, have to wait 20 plus mins to talk to someone and they would much rather paint their nails and talk about weekend fun.

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Good program, but rates not competitive

Derek , Kingwood, TX - 2014-06-16 10:26:26

I got a good initial rate and the rewards are good if you keep paying on time, but after two years the rates are two cents higher than the competitive rates on powertochoose dot org so I have to switch. It's a nice service, but not worth a two cent premium. Seriously?

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So far so good

AJ, Tioga, texas - 2014-06-15 13:52:35

I've had Bounce for 3 months. So far I'm very pleased with the company. I did my research when I changed from Texas Power. I wanted a Texas Company and Bounce was my first choice. I'm excited about the bonuses offered. As I pay my bill on time anyway, now I'll get great rewards. I've all ready received the $50 reward for referring someone.

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Excellent So Far

Customer , Euless - 2014-06-15 08:35:20

Haven't had any issues with them. Switched from TXU to Bounce Energy. Use this code to receive a $50 bill credit. 1607132

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Bounce Energy Savings

Amy, Houston - 2014-06-11 21:30:00

I've had Bounce for 12 months. I've been reading the negative reviews, and I think sometimes the details are lost in the fine print. They do expect perfect payments, no late payments to be eligible. When I didn't get a reward, I messaged Bounce via facebook and they immediately responded and handled it. Pleased with the rates and the rewards. Overall impressed!

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USE CODE 1610234 and get a GREAT DISCOUNT!!!!!

angela, dallas - 2014-06-07 07:57:59

bounce has been great and easy compared to the electricity company we had before. plus it has great rewards!

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Save $50, use code 1609919

Dan, Houston - 2014-06-05 07:41:56

Service has been great so far! No complaints.

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Use code 1898681 to get $50 discount! So Happy I switched!

Erika, Laredo, TX - 2014-06-03 09:29:04

I had been with TXU for 3 years and and with Mega energy before that. While TXU has some great tools for taking control of your energy expenses, their pricing is not competitive. My rates just kept going up! Bounce is competitive and has just as many tools to help you control your energy expenses. And the perks are an added bonus!

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Great and steady prices

Sam, The Colony - 2014-06-03 09:10:17

I've been with Bounce for a couple months now and I really like it. I had reliant before and hated it. After a couple months of paying on time I got $50 off using this friends code.

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Best provider for me , so far !

Elin, Dallas - 2014-06-02 16:11:11

I recently switched from the worst provider in the world (4change) and I`m so so happy with Bounce Energy. Use my fresh referral code (1346812) on sign up or sign up via the link below to get your $50 sign up bonus. I used one and my 1st bill came just $22 !!

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Waste of time

Aly, Killeen - 2014-05-30 08:49:28

I was excited to get the Thrifty Saver Promotional! Shortly after ordering and before move-in, my apartment decided to switch rooms due to renovations. I called Bounce Energy to change the apartment number and was on the phone for my entire 75minute lunch break which got me three "transferred" (I was dropped each time) calls. Frustrated, I called back the next day to be dropped again and placed on two ten minute holds...only to find out that if I wanted to change my apartment number I'd have to order a new service because the one I'd signed up for was no longer available at the same price. Fed up; I ended up cancelling all services. The women I spoke to were all very nice; however, seemed very confused with every question I posed - could've told me the issue in less than ten minutes.

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No one EVER answers the customer service phone!

Sharyn Teitelbaum, Plano, Texas - 2014-05-27 09:18:25

After our 12 month contract, I couldn't wait to switch to any other company. Whenever I called the company, no one would ever answer the phone. Sometimes I would hold for 45 minutes before hanging up without speaking to anyone. We lost power for 4 days in an ice storm, and I still couldn't get an answer to my phone call. We had Champion for 3 years prior to our 1 year with Bounce; I loved Champion, but rates were much higher. Our contract is getting ready to expire, and I've already set up new service with a different provider.

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I used Promo Code 1899273 for a $50 credit on my bill and 3% back on my bills each month

C Thompson, Houston - 2014-05-25 07:29:32

I love that you can customize your own plan. Great rewards programs and cheap rates-- cant beat it! Happy with their customer service and ease of switching as well. I used Promo Code 1899273 for a $50 credit on my bill and 3% back on my bills each month. Happy Happy Happy customer!

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1899372 Use this code, get a discount! Good company!

Frank, Frisco - 2014-05-24 12:40:33

Good company easy to use! Online billing means I'm never late! Decent prices and no lies so far.

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Great Rate and Service - CODE 1607562 to get $50 credit at enrollment

CEC, Plano, Texas - 2014-05-20 15:53:27

Used them in the past and now going back. Great company and great offers all the time..I love the AAdvantage miles and of course the credits from using a code. Great Rate and Service

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Use code 1898681 for a discount!

TXLatina, Laredo - 2014-05-20 14:20:11

Amazing service! You can pick and choose what you want in your plan which includes what kind of rewards you'd like to have. So far so good. I have been a loyal TXU customer but their prices keep climbing! I have used Ambit energy for my business and was very disappointed with their service.

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Save $50 now! Use promo code 1607371

New Bounce customer, Houston - 2014-05-19 17:23:40

What a simple transition! After years of gouging by Reliant, switched to Bounce with a sweet introductory rate. Couldn't be happier. Customer service was very helpful in reviewing all available plans. Looking forward to being a Bounce customer!

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Use 1601979 for a $50 discount!!!

Gab, Houston - 2014-05-15 15:05:33

This company is the best! They are responsive, and helpful with any questions or needs that you have! I love this company, and they are easy to work with! Remember, use 1601979 to get a $50 discount on your services! It's worth it! They are awesome!

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SAVE $50 WITH PROMO CODE: 1593135

Vince, Houston - 2014-05-13 08:26:02

SAVE $50 WITH THIS PROMO CODE NOW! You will save $50 on your first bill by signing up with this code (and so will I). Bounce has been great so far, they offer awesome rewards and its very easy to keep track of your statements and payments online. They make it real easy to track your rewards as well. So far I'm really happy with this company and don't have any complaints! Wayyyy better than other companies I've had to deal with, who always made mistakes with billing and even setting up/cancelling service.

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Use code 1539780 to get a discount

Robert, Dallas - 2014-05-12 21:10:06

Great Service and no issues. Used a code and got a great rate and a discount. Whether you want regular or green energy you can find really good rates and no surprises. While I was initially skeptical, I have had no issues what so ever. Very happy customer and hope you will be too.

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This Code Works! 1527669 get bill credits, I've made over $1,000 AWESOME COMPANY !

V.Yoder, Godley - 2014-05-06 16:15:50

I made the switch and I am loving it! Good rates, good service, and awesome credits. Use the code and get $50 and then pass it on for more!

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Beware

RH Rafferty, Houston,TX - 2014-05-06 07:55:40

Be sure and look closely for disclaimers. the priority connect fee is not listed and it's $36.00. When I found out I had just connected service and realized it, When I called Customer Service, their response was it was too late and could not be changed or cancelled.

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Bounce Energy Promo Code ($50 credit): 1604949

Kenneth, Alvin - 2014-05-05 12:09:13

I had Reliant Energy for 2 years. Great company, but figured I could find a cheaper (but reputable) company. The top 2 I found were Bounce Energy & another one (I forgot the name of them) on PowertoChoose. Plus, they have regular rewards, cant beat that! Great customer service, you will not be disappointed. Use the promo code above when starting service for a credit of $50 as well!

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Use Bounce Energy promo code: 1598370 to get $50 credit

Palas, Houston - 2014-04-24 14:49:42

I switched to bounce energy recently. Unlike other electricity provider, you can customize your own plan and they are cheapest of the lot with many lucrative offers. Online rate is different from what you get if your order over phone. If you are ordering for the service online, save the customized Electricity Facts Lebel (EFL) and make sure you are getting the same rate by calling the customer care. Because in my case they made a mistake and I had to email them the EFL. Also no auto payment information page appeared for me and they had to set it up manually.Nevertheless I got the promise that I would get the same rate what I customized for. Although my online account shows the corrected rate, the EFL is still not corrected. Also make sure to choose Bouncy energy rewards program because you start getting them from six months onwards. If you take 3% discount offer, thats going to happens form 12 months onwards. So if you are choosing for shorter time frame, go for bounce energy rewards. Customer care responds well to your complaints but probably their higher authorities take longer time to react as it happened in my case (no correction in EFL although online account shoeing corrected rate). Another important drawback they have, is, they do not give you your weekly usage. Overall its a cheapest one and they give lots of lucrative offers.

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I made the switch and am very satisfied! Get 50$ off your first bill with promo code 1601290

Tara , Dallas - 2014-04-23 07:08:38

I switched from StarTex due to holding for 20 minutes just trying to renew my plan, then they offered me one of the highest rates available so I decided to shop around. Bounce energy gave the lowest rates with the option to have a month to month contract with no commitment! They also offered me 50$ off my first bill using the code 1601290! Make the switch I promise you won't regret it!

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THE BEST DEAL!!! PROMO CODE 1589531

Alia Zibdeh, Houston - 2014-04-22 10:17:56

I got $75 bill credit on my account just using this promo code 1589531. I have a locked in rate at 9.9/Kw. My husband and I barely use 500kw and we pay some where around $40 bucks for energy; and they have great deals with customer promotions. I got $75 bill credit on my account just using this promo code 1589531. They are very helpful and have great customer service.

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Refreshing new approach to electric home service.

Peter Asfour, North Richland Hills - 2014-04-10 16:43:01

This is new way to shop for electric service in Texas. You now have the choice of a fixed plan from 11 to 36 months and anywhere in between. Use there web page and check every month because it's different depending on how many months you want to lock a rate in and they have great promotions and gifts. Use promo code 1597439 to receive a 50$ dollar bill credit. They are definitely worth a look. I chose the 15 month plan at 9.6 cents per KHW and dumped Startex power were customer service has disappeared.

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FIVE BLUBS (STARS)!!

Ashley Henderson, Waco, TX - 2014-04-08 19:56:55

EARNED $50 OFF MY FIRST BILL!! Who doesn't want to earn rewards while they are using electricity?!?!?! You have to pay an electric bill regardless! I switched from TXU and am SO HAPPY with Bounce Energy!

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Awesome Reward Program! Use this promo code 1594135 to get $50 bill credit!

Lily, Missouri City - 2014-04-05 22:45:06

I paid too much with other companies. I am so glad I switched over to Bounce Energy!

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Use Coupon Code 1593514 and get a $50.00 credit

David, Spring - 2014-04-03 16:16:47

This company has great reviews and a very competitive price.

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Bait and Nothing

Elizabeth, Bedford, TX - 2014-03-31 08:33:41

I've never received the bill credits of $50 for paying my bill on time and $25 for signing for a second year. I believed these to be real dollar credits. When I finally got through to Customer Service after interminable waits, I was told it was $50 for a Resturant.com card and it would take 4-6 weeks to receive. Well, six weeks later and still nothing. This does not surprise me. New renewal this year.

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Excellent service! Received $100 discount too

Sam P, Dallas - 2014-03-27 19:58:14

Love it so far! No issues with billing, customer service or payments, and awesome rewards! We have been quite happy with Bounce Energy! We also saved $100 on our first bill. https://www.bounceenergy.com/refer-a-friend/raf/1527741

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Get a discount with special code 1539780

B, Dallas - 2014-03-26 16:44:52

My plan is exactly as Bounce promised. No hidden fees or misleading rates. I even got a discount when signing up. I have been with bounce now for 6 months now and kept waiting for some unwelcome surprise but the great experience continues. I have been with a number of other companies and would not hesitate to recommend bounce.

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GREAT REWARDS!! Use it to get $50.00 off=1590374

Manny, Tyler TX - 2014-03-26 16:38:10

I've been searching for service and checked different companies. BY FAR they have the best rates AND SUPER AMAZING rewards. Use it to get $50.00 off=1590374. Trust me I'm very happy with the decision.

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Just Enrolled! Use Promo Code 1584650 to get $50 off bill.

Alia, Houston. TX - 2014-03-25 10:58:17

They were very helpful! I was with Ambit energy before and they charged me $10 extra just for using less than 1000kw.With bounce my locked rate is 9.9/kw. :D

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Get a $50 Credit with code: 1589417

Bob J, Roanoke - 2014-03-25 07:36:37

I can't believe that I'd never considered switching before... until I looked into the details of my current provider (Green Mtn) who I'd used for the past 8 years. I NEVER had any problems AT ALL with GM, but I was startled to see that they were WAY overpriced!! My bad for not looking into the details sooner. The switch was easy and painless. DO IT!

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Bounce Energy promo code: 1584650

Oscar, Irving - 2014-03-14 22:49:06

You will obtain $50 bill credit after you sign up Bounce Energy with the promo code. it is available for any Bounce Energy plan

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The Cheapest Thus Far NO Gimmikks!! Use Promo 1544806 for a $50.00 Credit!

Thompson, Killeen - 2014-03-14 06:45:45

I lived in Austin for years you could not choose your electric company the prices are high in the summer due to the TX heat! I moved to Killeen and did a lot of research on the prices and company's Bounce delivered!! Not only are they the Cheapest rates there are no hidden fees and the rewards are Outstanding!! I got a $25 gift card for signing up on line I was able to choose my own plan and I used a promo code 1544806 and after 3 on time payments $50.00 was knocked off my bill as promised!! Once you sign up you will be given your own promo code to give out and earn $50.00 again!! Awesome company and incenitives!!

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Bounce is Cheapest and Easiest to Work With

Nathon H., Weatherford TX - 2014-02-25 20:02:21

I've been with Bounce Energy since December 2012. I've never had trouble with them. The one time I had a question about a reward (discounts or gift cards which they give frequently), they responded quickly and answered my question well. Also, I just visited powertochoosedotorg. The best 3 prices are at 8 cents. Bounce has me at 5 cents. Price can't be beat. Nathon H. Weatherford (west of Fort Worth), TX

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We Switched and Its Great! Use Code: 1574566 for a additional $50.00 bill credit

Mike B, San Angelo - 2014-02-14 10:47:32

We couldn't be happier and they offered us the cheapest rate. We locked in our rate for 12 months, picked the e-billing option, yes to auto pay, no thanks on green. Plus we got a $25 bill credit at sign-up, a $50 credit after our first 3 months, quarterly rewards and the referral bonus is great. Use this code and give it to your friends 1574566 we lowered our electricity bill and earned $50!! Sign-up-today! Great Company. As for the negative reviews about not receiving the bill credits and late fees just make sure you make your payments on time EVERY month. Also customer service does take a few minutes before you can talk to someone. Very happy customer so far!! Thanks to the rewards program and cheaper rates we are saving about $200 a year. I highly recommend using this company.

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New Customer! Enter PromoCode 1512847 for a $50 credit on your bill

Daniel Andrade, Grand Prairie TX - 2014-02-13 16:57:53

I am a new customer and am impressed with the service. The customer service is great and they go out of their way to try to please you. Earn rewards while getting a trusted source of energy

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Happy I switched to Bounce and ditched TXU!

Tom Brock, Fort Worth, Texas - 2014-02-13 11:45:34

Billing and Account Management: 5 Customer Service: 5 How likely I am to recommend: 5 Order experience: 5 Price Plans and Promotions: 4 Price is excellent (5), Plan is excellent (5), Promotions (2) I have been responsible for several friends and co-workers changing to Bounce. I did not follow the procedures set for referrals and missed out on the bonus reward . . . their win, my loss! This irritated me but not enough to go back to TXU.

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BEST ELECTRIC COMPANY EVER!

Big Al, Arlington TX - 2014-02-11 22:16:19

I'm not sure what everyone else is talking about because I've been with Bounce since December and I've already earned enough bill credits to not pay my bill for the next two months. Yea they started charging encor fees directly to the consumer i.e. higher bills but they really give you every opportunity to "earn" your electricity. I'm in college and I'm completely happy with not having to pay my bill, I cannot express how much this is not a joke. Sounds to good to be true? Your wrong. Oh and I get free movie tickets and a gift card if I pay my next few payments, which as I explained before, are being taken care of by the giant bill credit I earned. So free move tickets+free electricity+gift cards? You seriously cannot get any better than that. blah blaah blah....random words to prove I don't work for the company,,,,schillzerholzen boobootoad sasha fiante OH! and $50 bill credit if/when you sign up Just put in the code:1549646

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I got the discount with code 1573854

becky, Bullard, TX - 2014-02-11 16:19:01

The girl that I spoke with on the phone was very helpful, but I ended up signing up online with the "build your own" plan. The reviews for Bounce were very good, and I have high hopes that they will be a great provider. I value customer service, and that was a major part of my decision.

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$50.00 Promo Code 1573747

Paul , Houston (Cypress) - 2014-02-11 13:11:39

Very easy to sign up for 3 months to 36 months. I signed up for 5 months for a rate of 9.3 cents February 11th. The promo code gets you $50.00 and the person that you use so Pick me Pick me!

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Billing

Juan Tiscareno, Dallas - 2014-02-10 12:41:46

Just started our new relationship 10/13 with bounce energy. I must say that for two people that are away from home Monday through Saturday 160 or 171 a month. My electric bills are super high regardless of the low locked rate of 8.7 not to mention the ONCOR fees are terrible. My neighbors electric bills when compared they have a higher rate and are a family of 5 and and there is always some there using up electricity and there bills range 80 to 120 a month and no where in there bill do I see an oncor fee.

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review

kim robbins, mcAllen - 2014-02-10 11:34:08

I would recommend Bounce to everyone looking for a new energy company that wont rip you off. I recently switched from Ambitt.My bill has gone down dramatically and their are no hidden fees that are tacked on every month as in most companies. used the promotional code of 1573216 when i placed order and received $50.00 off my first bill.

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Very happy I made the switch to Bounce Energy! $50 credit with promo code:1572239

Chris S. , Round Rock - 2014-02-07 08:37:53

With various rewards program including rewards for paying on-time every month, discounts for auto-pay/e-billing plus the ability to play with the build your own calculator to find their cheapest rate switching from Reliant Energy was a no brainer. I locked in a 15 month rate that was 20% cheaper than Reliant's best un-published plan. I picked e-billing option, auto pay, no thanks on Green and a 15 month fixed rate was the winning combo for me. Plus I got a $25 visa gift card at sign-up, quarterly rewards and a $50 credit after my first three months. Thanks to the rewards program and cheaper rates I'm saving about $250/year over Reliant Energy. The only downside is I usually have to wait a few minutes before I can talk to someone. They should improve that a bit. I highly suggest you make the switch to Bounce Energy and you won't regret it!

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High billing every month, bad customer service

Harideep Kalaweena, Houston - 2014-02-06 13:10:24

I'll not recommend Bounce: 1. High bill every month and 2. Customer service was not good

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Use code 1539780 to get a discount Very happy

Beau, Dallas - 2014-01-27 22:18:20

I have been with bounce now for 5 months and had a great experience. I switched to them when another provider jacked up my rate. My plan is exactly as Bounce promised and I even got a discount when signing up. I have called customer service on 3 occasions and never waited more than 2 minutes and each time they answered my question or resolved the concern. I have been with a number of other companies and no comparison.

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Terrible experience

Leah, Dallas - 2014-01-25 17:50:35

Been with the company 18 months, my bill shot from (150-200is to high 500s. This was Nov 200, Dec 530, Jan 580. Really?! I can take +_ 30 or but double almost triple. Shopping for another provider

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Use this code and get $50 off

jingewen, dallas - 2014-01-23 18:26:57

Give this code to your friends, they will need to give to the rep when they call in order.Lower Your Electricity Bill and Earn $50 for you and me!! Sign-up-today for Bounce Energy and get low rates great rewards and a referral bouns!!!

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Make the Switch! Use Code 1527669 for bill credits.

VLY, Joshua - 2014-01-13 21:25:33

Great Company, Earned over $900 in bill credits so far. For all of the negative reviews about not receiving the bill credits, make sure you read the terms. You have to make 3 on time payments to get the credit. Very Happy customer so far!

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Use PROMO CODE 1512847 for FREE electricity!!

Kim Feifel, Blue Ridge - 2014-01-13 08:35:21

We have been with bounce for 6 months and have already earned rewards! They even gave us bonus, unannounced rewards just for being good paying customers. We got a bonus $50 amazon.com gift card out of the blue! Doesn't get much better than that!! It's a great company, with great rates and awesome customer service!! Very happy!!

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Billing Issues

1802 ennis joslin rd apt 825, Corpus christi - 2014-01-07 11:28:31

I had bounce energy for year and When I moved out of my apartment on bay point apartments in ennis joslin rd corpus christi TX, I called them and could not get hold of any one, so I left a voicemail saying I am moving out and to disconnect the service, and a week after I called them they said new tenant went with a new provider and forced move out fee applied to my account, I also called three days in a row during the week after move out, but no one called me back at all. Their customer service is worst, I had to argue with about the fee, but No use, usual hold times of their customer service is 10 minutes, also I had billing issues they over charged me several times and they still did not adjust my account, Please dont go with them Surendra

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Great service with cool rewards for paying bill on time

Hill, Houston - 2014-01-05 19:28:59

Sign-up-today for Bounce Energy and get low rates great rewards and a referral bouns!!! No complaints with bounce.

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DO NOT trust into Bounce Energy!

Reza, Arlington - 2014-01-01 10:21:46

First, DO NOT trust into their Rewards. My friend referred my to Bounce, but after 2 month I have not got the $50 reward. It is a big scam. I will not satisfy with Bounce and will not recommend to anyone. Second, Bounce advertised 12 month plan with 9.5 fix rate. But I got a bill that was added. I can not trust to Bounce Energy any more. Now I have to pay 12.5 ¢ / kWh.

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best find

Robbie, Dallas - 2013-12-19 21:06:27

so glad i found this company!

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Use this code to get a discount 1539780 Great company!

Happy Customer, Dallas - 2013-12-15 21:09:56

I have been with bounce now for about 3 months and they have been the best electricity provider I have had by far. I have been at least 4 others and no comparison. The last provider couldn't figure out why I left when they jacked my rate so high after the initial contract and wouldn't offer anything competitive. I talked with others who had renewed with Bounce and got a very different story. Very happy with the service so far.

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Never had a problem, but----

Josh, Mesquite - 2013-12-12 14:38:18

I've never had any issues with Bounce. I have no company loyalty, and simply chose them because it was the lowest price when I was moving into my apartment back in February 2013. I got a 12 month 5.4c KwH plan at the time (Which is pretty decent from what I've seen). I never had any late payments, and the reward system for this is okay... but to be honest, you don't really notice it as much of a benefit or perk because they're pretty insignificant and the price to have electricity in the first place overshadows them. And as for the other promotions they throw at you throughout the year, I didn't see any of the cost savings reflected in my bills, so there's no way to know if it even had any effect.You get a monthly usage report with estimated cost of service, and some newsletters on what you can do to save electricity which is convenient I suppose. I've never had to deal with customer service, so I can comment on whether or not it's any good. I decided to go ahead and leave this review, because it's now time for renewal, and the KwH rate is double what I signed up for in the beginning. So it's time to go Electric company shopping again to see if I can get a better deal somewhere else, and another lucky hand of not having any billing issues... If you're looking for an electric company, and you're reading this... it just seems to be the luck of the draw and getting the service at the right time of the year when the rates are lowest. In the end, they're all just big corporations with shareholders who want more money so they can buy another beach house they'll never visit. Just shop until you find a low rate, without a bunch of gargantuan hidden fees and taxes.

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Had my issues, but love the rewards

Mike, Fort Worth - 2013-12-06 14:25:41

Like I've seen on some other reviews here & on other sites, there are a decent number of issues that come with using Bounce. I've never had billing issues, so I can't speak to those. The only issues I've had have involved claiming rewards. A couple of times I was in line for a reward & chose a gift card. Apparently gift cards are handled by a third party and there must have been a breakdown in getting my info to them. I did have to call customer service to get this fixed & while it took a few tries, I was never on hold for an unreasonable amount of time - probably 5 minutes max. In the end I said screw the gift card & took the $50 bill credit instead. All in all, I got $50 just for paying my bill on time. Yea there was a little more hassle than I would've liked, but I can suck it up for free money. The rewards are a really nice perk though. So far I've gotten 2 $50 referral credits (one for using someone elses referral & one for referring a friend), 2 movie tickets from Fandango, a $50 bill credit for 12 on time payments (this is where I had the gift card issue), a $15 Walmart gift card & a free month of energy for 24 on time payments (they take your 2 year average, so this came out to about $75 for me). All in all, it's about $260 in rewards over two years. There are some hassles, but nothing's hassle free. If you are signing up for Bounce, use this link to get a $50 bill credit on your first bill. Best way to start with a new company!!

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Refer is a friend is worth it! Use code 1548369

Heather, North Dallas - 2013-12-03 09:55:43

So far I am happy with the service! I like the incentives provided! I used someone's code online, and will refer my friends and family as well. There was an error made to my account, and was quickly fixed by a representative!

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Promotional Scams and lieing customer service

Jay, Haltom City - 2013-12-02 09:36:35

1st off, get everything in email or writing from this company. Their customer service does not stand by what they say. On multiple occasions, they have lied to make me get off the phone or talk to their supervisor. e.g. "Oh, we found your missing Promo and will be applied in next month cycle." and it never shows up in system. Now the review and my personal experience: During my 1st enrollment my $50 joining Promotion disappeared. During my 1st enrollment my $50 refer a friend bill credit was denied on the basis that 1st payment was late, even after my bank confirmed that they actually issued the check for 1st payment to reach Bounce on 7/26 and due date was 7/28 and delay was from Bounce side. ( I have been using Bill Pay with my Bank for over 10 years and never had late payment or missed dates.) I had called customer service after 1st enrollment to confirm both the above rewards. My 1st plan was 7 month custom plan with No early termination fees. (I can still pull that up from my plan details. But I was charged $150 early termination fees.) I rejoined as Bounce was offering $50 as "Come Back" promo and $75 as another Promo code (1409143). I again, do not see those in my Promotion. Looks like Bounce is running the scam in terms of promotions.

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AA miles program is ripoff

Diane, Dallas - 2013-11-18 09:53:29

The Bounce website states 1 mile for $1 spent but doesn't state that there is a 200 mile maximum fir each month. Also it states that the miles will be posted monthly but we have had the service for 6 months and have only received 200 miles of our 1200 plus miles!

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Has been great so far. You can also save $50 on signing up. Use promo code: 1527741

SC, Dallas - 2013-11-17 22:50:37

I am new to Bounce Energy and so far, I love it! Great customer service, no problems with billing or payments, and awesome rewards! I have been very happy with them so far. You can also save $50 off on signing up by using a promo code.

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Use code 1527669 and save when signing up !

Victor, Joshua - 2013-11-13 09:03:18

I had a bad experience with my previous provider, they ripped me off as soon as the contract expired. I switched to bounce energy and got a better rate plus I got bill credits for using a signup code. Happy customer so far!

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Best provider so far

Aaron , Dallas - 2013-11-12 18:42:02

I've had the best service from Bounce compared to all other providers. I love they fact they send a weekly usage report to let me know if the amount of energy being used in my house is going up, down, or staying the same. That helps me prepare for the budget and monthly bill. I also love the fact I can earn American Airlines rewards when paying my bill and had other cool promotions to choose. I used a referral code to get a $50 bill credit when signing up and love the fact they find ways to help cut your bill. Feel free to use my link for a $50 credit! If you are skeptical, build your own plan from any where to 1 month up to how much you feel comfortable with. I started with a 4 month plan and will be renewing after no having a LONG TERM test drive that many other companies scammed me into.

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Horrible service, everything about Bounce is horrible

V. March, Dallas, TX - 2013-11-09 23:40:44

My card expired on 1st of the month and bill was due on 5th. They did not even email me that there was a problem with payment they just disconnected my service on 6th at 5 in the morning! Guess the bill amount was 77$ only. I had 16 straight months of on time payment record but they din't think twice that there must be some genuine error.i had even enjoyed the on time payment reward. The customer service was deplorable the agent was insensitive. I have never ever seen such rude and rash treatment. I live in apartment and I am completely dependent on electricity. It took them 2 hours to reconnect after payment processing. I could not even heat milk for my kids had to go to sis's place immediately. Beware!

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ITS AN OK COMPANY

Adrian, Dallas - 2013-11-05 12:31:01

IM SINGLE AND SWITCH TO THIS COMPANY... ITS OK .. NOT THE GREATEST NOT THE WORST IT JUST GETS YOU A FAIR BILL

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11 months happy, but will be looking to switch this month

Monica, Texas - 2013-10-26 09:57:22

I was really happy with my 12 month fixed rate when I signed up. I found their balanced billing right on, easy payment through website and customer service exceptional. Now it is time for me to renew, expires 12/9/13 and I cannot find a plan on their website that compares to what I currently have. The only thing close would be the 8 month, but it is still higher and it will expire in the midst of the summer heat in TX. Not going to take those chances, so I will be looking to switch to another company. Up until now, I have recommended them to all of my friends, but not so sure, since the renewal prices are so much higher than a year ago.

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… I am new to Bounce Energy and so far,

Jain , Dallas - 2013-10-22 19:25:10

I am new to Bounce Energy and so far, I love it! Great customer service, no problems with billing or payments, and awesome rewards! I'm not sure why all the bad reviews, but I have been very happy with them! I also saved $100 on my first bill by using a promo code.

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witch and Save! Use code 1395335

Saatvik, Dallas - 2013-10-22 19:22:37

I switched to Bounce after my other company doubled my rate as soon as the contract expired. Got a much lower rate with bounce then the fixed rate I had previously. Used a code and got a credit.

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Rewards are Bait and Switch

Frank Cabanski, Houston TX - 2013-10-22 13:44:33

I signed up for a promotional rate. After the first month they bumped the rate to "market rates" that were 70% higher than any rate I'd pay with any other company. I stuck it out because, due to a refer a friend promotion, there was a $50 bill credit after three months of on time payments. Ha ha! After three months, I called to let them know I was switching. No problem, said the rep, the credit would appear on the final bill. The final bill arrived without the credit. When I called, they explained that the terms and conditions say the credit cannot be applied to the final bill. Bounce has deceptive promotional offers and rewards.

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Use this code 1539780.

BTS, Dallas - 2013-10-21 21:30:36

Choose an option with $25 credit or gift card. You can find it on their site or one some of these referral sites. This combined with their rewards program 3% cash back can save you more than TriEagleEnergy's slightly lower rate even if you fall in a lower usage range. Great experience so far!!!

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Great Rewards

Emy, Houston - 2013-10-21 06:05:09

Great Rewards They have low rates and give you great rewards for paying on time!

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Horrible,Horrible,Horrible,horrible and Horrible!

David, DFW - 2013-10-15 17:01:55

Horrible rewards,Horrible customer service,Horrible with email and just a bad company to deal with. Dinner rewards refused from restaurants and the others are a joke. you can save money at other providers. Ask them to send you anything they say in writing and they will not.

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They make money on your penalty and returned payment

Wen Zhang, Dallas - 2013-10-06 08:07:03

When I got my first bill, there is a fee named returned payment cost $25. I called their customer service, which usually need 30 mins to get through, no one told me what that cost for. They just told me gonna call me back, but 1 month past, negative. When I received my second bill, I found returned payment and late pay penalty. I was so weird, because I payed on 17 Sep, 3 days before due day. Then I found they return my payment on 30 Sep, and 1 day later, they charged penalty. Their customer service told me returned payment is a fee that I submitted wrong bank information, so for the 2 bill, they did not collect any money. But I checked twice before submitting bank information, and even I submitted the wrong information, why they do not send me a email told me. Then at least I can check my information when I pay the second bill instead of using the information saved in my account. I believe they really do not want you pay successfully, because they make money on those fee. I got $130 on my second bill, but the return payment and penalty was $50, a big money. Beside that, think about their service. When I argued with their customer service, a women called supervisor came out, and told me pay the money or I will hang off. Yes, I want to pay the money, but the correct number, not any number you said. She just pushed me, pay or we will disconnect your service. That what they called service. I even do not believe their meter. In the first month, I used more than 790 KWH(1b1b apartment). Then next money, I turned off my air condition and hot water heater. Guess what? I still used more than 500 KWH.

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Deceptive Rate

Jonathan, Houston, TX - 2013-10-02 13:55:27

I thought I was going to get a good rate when going with bounce, but it was so much higher because they split out centerpoints fees. So I signed up for an 11.3 cents/kwh rate - thinking my bill would be more or less my kwh usage * 11.3 cents. Wrong. They added Centerpoint Fees as a separate line item to the bill, taking my price per kwh from 11.3 to 15.8 (they even noted it was 15.8). I switched to V247 as soon as I could and they do no such thing - the centerpoint fees did not exist or were included in the LOWER rate (9.4). V247 bills me as expected, usage kwh * 9.4cents... plus a couple bucks in small taxes. How are we supposed to know if a company is going to do this or not??

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Please Beware- Horrendous Customer Service

Erin, McKinney - 2013-09-26 11:45:59

We decided to use Bounce Energy when we moved into our new home a year ago. We chose Bounce Energy specifically for the customer service reviews. Shortly after we moved it, we had some electrical work done on our house. Bounce Energy notified Oncor, their parent company, that we had "tampered with the meter" and sent us a notification in the mail. They also took the liberty to put these huge locks on our meter base. It took two months to find out what had happened (our electrician accidentally put the meter face in upside down... oops!) and over six months for the issue to be resolved with the HORRIBLE customer service we experienced. I literally began calling every day (to the point where they knew me by name), threatened to get a lawyer, and within two weeks it was "resolved". We still have not received the bill they promised and we still have those lovely locks on our meter base-- but the company says we're in "the clear" and Oncor will not take the locks off until we have to have electrical work done on the house. Long story short, we took responsibility, but Bounce and Oncor took over 8 months to fight with each other. It was very stressful. We are excellent customers-- we have never been late on payment, we took responsibility for wrongdoing, etc.-- and we still got hosed in the end. We will be switching companies.

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Switch and Save! Use code 1395335

Minal, Houston - 2013-09-26 10:54:01

I switched to Bounce after my other company doubled my rate as soon as the contract expired. Got a much lower rate with bounce then the fixed rate I had previously. Used a code and got a credit.

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Lower Your Electricity Bill by Referring Your Friends

Jennifer, California - 2013-09-26 10:50:50

Refer your friends to Bounce Energy and both of you will receive a $50 bill credit when they sign up. It's simple!

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I love Bounce Electricity

Saati Lodha, NewYork - 2013-09-26 10:48:56

Give this code to your friends, they will need to give to the rep when they call in order.Lower Your Electricity Bill and Earn $50 for you and me!!

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Ripped off Bounce Energy

Bounce energy hater, Dallas - 2013-09-25 19:58:18

Bounce energy Thrifty Saver promotional offered a lower rate which prompted for a sign up.. Though it mentions the rate changes after the first billing cycle to standard rates, I did not expect the first billing cycle to hit after 4 days of signing up.. The next month, the bill amount went more than double of my average as according to Bounce energy, the rates changed after first billing cycle (4 days in my case) after signing up and Bounce energy has the sole discretion to change the rates, any time they want after the promotional period is over(first billing cycle).. Switched the supply to another provider and get another bill from bounce energy for 3 days( from last meter read to day I switched).. Bill contains another addition $10 since the usage of 3 days in below 1000 Kwh.. Absolute rip off.. Completely cheating customers in the name of promotional offer!!!!

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Horible Customer Service

A Malik, Round Rock, TX - 2013-09-24 12:50:14

I called them up and seems like all they have is a piece of paper in front them to read the answers from. The do no have any desire to help or provide information. I called to switch to them, but it seems like i will find some other provider.

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Switch and Save! Use code 1527669

Bill Williams, Cleburne - 2013-09-14 13:23:17

I switched to Bounce after my other company doubled my rate as soon as the contract expired. Got a much lower rate with bounce then the fixed rate I had previously. Used a code and got a credit.

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Terrible experience. Bait and switch rates

Samuel Brown, Houston Texas - 2013-09-12 09:21:59

This company has been a nightmare. Original rates were very tempting. Service was fine until I suddenly started getting emails stating that my account was in collection due to a past due balance of $0. I called immediately and was told that I owed $477...three times my normal bill for a house that had been empty for a month. No amount of politeness or reason will get them to explain why my rate tripled or why I was never invoiced. Avoid.

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Frustrating

Barbara Nichols, Houston, TX - 2013-09-12 08:11:10

I picked Bounce over 4 years ago and thought they were cool. They were until the lights went out or you need to get in touch with them after 5 pm. At first I got movie tickets for being a good customer and a special # to call for talking about my bill and it gave me contact with a real person, BUT, I have since noticed that when I pay my bill with my bank bill pay, the check NEVER gets to the desk on time! It's taken 13 days for a check to show up when others receive theirs in 2 days at most. I called them on it and then the bills starting to be credited in time, but I lost my good customer rewards because of late payments! They didn't post checks until after due date even though my bank account displayed it as being paid 3 days after being sent! So, I decided to put their due date on my calendar and I called them on that date to make the payment by my debit card. That worked. Then I bought another house and moved. I took Bounce with me because all the choices get confusing. It has been soooooooooooooooo frustrating with them. $20.00 disconnect notice, $19.88 late payment! I won't pay. Today, I told the guy that if we couldn't work something out, I was switching and I am. I told them I had been dealing with them for four years and perhaps it was time to work something out about the invoicing. After I explained that I would have to change if I could not talk with a decision maker, he told me to have a good day. That's it, I'm switching.

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Will Get Your Money Anyway Possible

Bounce Energy Sucker, Houston, TX - 2013-09-05 07:34:21

If you do not pay your bill within 48 hours of due date, Bounce adds 20.00 to your bill and a late fee. You figure it out.

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Bounce Energy - My opinion after 5 months, Great!

Chad Bowers, Frisco, TX - 2013-09-04 13:52:13

I have used bounce energy for a little over 5 months now and I have been recommending them to friends and family. Customer service can be busy by phone, I called once because I had questions about the refer a friend credits. I've earned a few hundred dollars by referring friends. No one has been angry with me, yet. So hopefully it will stay all positive. I've got a great rate and enjoy earning prizes and whatnot. They have a great website and provide weekly updates on your bill and you can always log in and see how much electricity you are using.

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Awesome use this code 1395335

Kim, Houston - 2013-08-28 07:21:58

SAVED $75 on first bill!!! With the refer-a-friend program. I am new to Bounce Energy and so far, I love it! Great customer service, no problems with billing or payments, and awesome rewards! I'm not sure why all the bad reviews, but I have been very happy with them!

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Terrible Payment Options

Amanda, Rosenberg - 2013-08-27 07:04:15

I HATE Bounce energy - and it's really only because of their payment options. I like to have control over the money in my account. I have as little as possible set-up as auto-pay. I'm not going to set up a fluctuating bill to be auto-drafted from my account. However, if I want to pay anywhere NEAR the due date (not the date the invoice is received), I either have to use their auto-pay (actually, I don't think they draft it close to the due date) OR I have to set up some sort of reminder to log into their system to set up payment. When I tried to use my bank's bill pay, it arrived late each time (until I started sending it in up to 10 days in advance) DESPITE my bank sending in time to be on time. I have NEVER had a problem with my bank's bill pay not getting a payment in on time. So, even when my bank send the check five days in advance, somehow, it wasn't getting to their accounting department until it was nearly five days late. Interesting.... I will be switching ASAP. PLEASE get actual decent payment options - allow me to set up a payment in advance on your payment site. My MUD and water bill can be done this way - why not a big electricity company?

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Over Priced Cheats

David Inman, Pilot Point, Texas - 2013-08-24 00:05:04

They tripled my energy rate in one month, after I signed with them for the month to month deal. I called they to ask what would my next month KPH be they said it would be rated at the average usage for Texas and the Gas company they get their feed from, well that was good because it hadn't gone up at all according to the papers. But the very next month the raised by KPH from 5.8 to 15.2. This is triple the amount that i was quoted... Watch them carefully if your dumb enough to sign with them in the first place. I was......

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Pathetic service. dont use this energy at all

Amitvikram Shinde, Houston, TX - 2013-08-23 09:32:37

I was referred by one of my friend to BounceEnergy. The time I took this energy, bounce was giving credit of $75 to both me & my friend as I was new customer. According to Bounce energy rules.. My friend will get the credit of $75 after I pay my first bill and I will get the credit of $75 after I make 3 ontime payments. After so many follow-ups my friend received credit of $75 and that too after I paid 4 bills ontime, but I still havent received any credit. Till now I have paid 5 bills all on-time and still I havent received any credit of $75. Everytime I call up the customer service they inform me that $75 credit will be adjusted/credited in my next months bills, they have been saying this after I paid my 3 bills. Yesterday again I called up the customer service and this time they again said you will get the credit in next months bill, but the credit that you will get is $50 and not $75. I asked them reason for that, for the person replied they have got this reply from HeadOffice and this is Final and he cannot do anything on that and I will never receive $75 credit, though everywhere on my account notes have been added that I am supposed to get $75 credit and also my friend even got $75 credit. This bounce energy customer service is very Pathetic and dont even care for what they commit to the customers. I have wasted lot of time chasing them and fighting them over the phone for my $75 credit. Don't ever take this energy. I am not at all happy taking this energy.

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Great service with cool rewards for paying bill on time

Brandon Bauckman, Irving, TX - 2013-08-17 10:51:19

No complaints with bounce.

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Big Bounce

An, Irving, TX - 2013-08-11 22:29:05

Signed up for the Bounce "Teriffic 12" . It was fine for the term although all I ever got was a set of movie ticket awards. I'd hardly call the trade off a "reward" so I turned around and signed up for the airline miles but it really hasn't been building. I have more on my own from work. As the 12-month plan ended I went online to look at my options but ended up renewing to save the hastle for a few cent's more only my statements became out of control. Upon review it was discovred there was a "glitch" that locked my rate online but not in billing. I was able to prove confirmation of the rate lock and obtain a few refunds. However, I wonder how many other customers they took advantage with the same system "glitch" and if the TX Attorny General knows about these "overbilling issues" to their advantage. After the 2nd term expired I tried to reach someone for a decent rate but they didn't want to offer me a plan and no one ever returned my emails. For this, I recognize how unimportant I am to them as a customer. I'm taking my buisness somewhere else. If you try them for a short period, be sure you find a new carrier before your term ends and RUN!!. I have a small 2 bdrm apt. I rarely use my A/C or heat in Spring or Fall. The A/C is kept at 80-85 degrees or higher in summer. Nor do I cook a lot or drain the small hotwater heater. None-the-less, my already crazy electric bill was $155 last month (jJuly'13) and $314 for this one ( Aug'13). Yes, it more than doubled! There's no other way to describe the current situaton except for "highway robbery"! The statement indicates my existing rate is ~now a "Super Saver" @ 11.8 cents/k/Wh but that my "average price pd" = ~15.5 cents k/Wh. Not sure about you but that doesn't sound "super" or a "saver". It means my rates actually did nearly double. Ouch!

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Best Electricity Company!!!!

Lucky, Houston - 2013-08-09 19:38:30

Bounce Energy Best Offer I have been using Bounce energy for a year. Good service. I switched from Startex to Bounce Energy a couple of years ago. Bounce has great low rates, excellent customer service and I receive rewards just for paying my bills. So far I have earned a $1250 bill credits. Bounce Energy is AWESOME!!!!!!

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Go for it!

Aaron Ward, Dallas - 2013-08-08 13:23:51

I love the fact you can choose you own plan for Bounce. Customer service is prompt to reply. You receive a variety of incentives for being a bounce customer. American Airline miles, cash credit, movie tickets, etc. I don't feel like they upcharge their service for these, but others may not feel the same. I have a non-sense bill and don't see any hidden charges in it. Some other companies I used in the past took advantage of this, but I don't see it from Bounce. The great thing is you can do a short term contract with bounce on your own terms, and then lock in longer if you like or find another choice.

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Home Owner

ramesh Sheladia, Houston - 2013-08-04 14:52:03

do not belive any thing what they promise on phone conversation, they will sign you up their choice of plan eventhough you specifiy them which plan you wants it. very bad practice to trape people in high rate plan and not willing to rersolve anything at all.

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Bounce Energy misleading promotions and horrible customer service

Chad Bowers, Frisco, TX - 2013-08-01 07:31:10

I started using Bounce Energy is April 2013, I enjoyed logging in to their online site, When I received the 3rd bill I noticed that it said I had not selected an award program. I called to ask about getting my desired reward program. The first day I had no luck. Longer than normal call volume. Their web site said wait time was around 4 minutes, but for me after a much longer time it hung up on me, and the 2nd and 3rd calls were aborted after exceeding my patience. The next day I called and spoke with Denisha at Corporate, she claimed to be a supervisor of customer service. I told her my situation and she said that Bounce Energy can see every email that I have received and they can see which ones I've opened. She then said that I never received a confirmation about the reward program, so there was nothing they could do for me, but sign my up for this day forward, losing my credit up to that time. First, I was shocked at her/their reaction to this request. I rewards program such as theirs is usually used by companies to promote loyalty, to promote timely payment. After asking to speak to someone above her, and arguing my point, I was told they would do me the favor of giving me my credit on the program. After this, I logged on and noticed on their website, I was still not enrolled in any savings program. I think this company has a beautiful look, website, but their heart just isn't in it for true customer service. From my phone experiences with them, I don't think they understand what that is.

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Dont Use Bounce EVER

Jim Allsopp, Fort Worth - 2013-07-15 16:15:37

They had great rates which is why I went with them. I paid the extra fee's for rush set up and activation. They still took several days to turn on the power. So several days in the Texas summer with NO power is not a fun experience. When I thought this was the month to renew they said it was the month before so they doubled our rate!! Don't use these people unless you want to get ripped off!

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Worst experience, even worse service!!!!

Angry FORMER customer, Sugar Land, Tx - 2013-07-07 13:13:34

I moved into my apartment in May 2013. I've not had to set up services, or deal with an apartment since 1990s. The apartment screwed up, forcing us to move into a different apartment. They agreed to an arrangement in which, they moved us into a different apt on the agreed move in date. Because I had ordered the electricity service before they told me about their screw up, they said to just pay the electricity while the renovations were done to the apt and we could move in after. No change would be needed. We decided to stay in the apartment they "bait and switched" us into, so I called bounce to have them change the service. They told me I would no longer be eligible for the mommy rewards program, they'd have to end service and start a new service contract, then they told me the rates would go from $0.09 to $0.14/kwh!!!! Knowing I could find a better deal (and less wait time holding to speak to a rep) I told them not to do anything. I called around and about two weeks later, called bounce back to inquire about a bill for the same month of service I had just paid on. They said it was to terminate services (since I didn't call them back inside of ten days) and that the charges were for the period of service (again, I had just paid on). The rep NEVER said they'd terminate services if they didn't hear back, not within any given timeframe. I had told her to keep the services on until I called back. When I finally had the third rep explain to me they had screwed up their billing cycles (sending me two bills instead of one) she said she couldn't change the services to the original rate and they wouldn't budge. These people are only here for your money. They really don't care about you or working with you to get a third party's screw up corrected.

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Best Electricity Company!!!!

Himanshu , Houston - 2013-06-25 05:59:38

I switched from StarTex Power to Bounce Energy a couple of years ago. Bounce has great low rates, excellent customer service and I receive rewards just for paying my bills. So far I have earned a $50 and $100 bill credits. Bounce Energy is AWESOME!!!!!!

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Do What They Say

Nathon, Weatherford - 2013-06-17 18:51:47

I signed up for Bounce 6 months ago; easy process. Used someone's Refer A Friend code and got $50 credit (so did they). Just got a $25 Visa gift card for paying on time for 3 months; I use autodraft with my bank. And just got another 2 movie tickets for my 6 month of on time paying. I haven't had to contact customer service because it's been so smooth.

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Perfect

James Hartsough, Fort Worth and Frisco - 2013-06-12 13:01:31

Top to bottom, great company!!!!

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very disappointed

Bmdelga, Edinburg - 2013-06-11 19:18:35

very disappointed with customer service, was on the phone for almost one hour and all that they could do for me was offer me a $25 credit after my bill practically doubled. Do admit that I was at fault and since did not select a service plan, they conveniently placed me on plan that was charging me .15-.16 per kilowatt, only good thing about it is I have no contract so I am free to change providers.

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TERRIBLE Experience with customer service!

Highly Disappointed, Houston - 2013-06-11 09:17:31

I had a terrible time with Bounce Energy! I did my research and found that this was the highest rated electric company in Texas. I was even more gung-ho when I found out about the rewards programs. I immediately got online and started an order for my electricity but after the credit check it was going to be a $250 deposit. I was bummed about the dollar amount but thought that it was ok because I don't have any utility history. (I later found out that $250 is 150% more than a deposit I would pay at another company... that's ridiculous!) So, I saved the order and I couldn't find anywhere how long I had to pay my deposit, so I called. The customer service representative had no idea, put me on hold for about 10 minutes, and came back and said I had until the date I chose to start the service. (that gave me 16 days to decide) I then called 11 days later (after receiving an email that said I had 7 more days to complete my order) I was told that my rate would go from 9.7 to 10.3 because I had waited more than 'the 10 days grace period'. I had no idea there was a 10 day period. It wasn't ANYWHERE on the terms of service, EFL, or the Rights as a customer. That's why I called in the first place and was told I had longer. So I asked if they could change it back to 9.7 because of the misunderstanding. They said they had no control over that and can't change it. So I asked if they could reduce the deposit because of the misunderstanding and they wouldn't budge. I was so irritated at that point that I hung up and started looking at other companies. I ended up with a better rate (9.3) and ZERO deposit at Direct Energy. Not to mention much much better customer service! I don't know if this was a rare situation, but I talked to multiple people over multiple days and the entire customer service experience was extremely frustrating!

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Low Rates, High Frustration

T. Niece, Houston - 2013-06-11 06:46:10

For three months in a row they have not been able to straighten out our Auto Pay with them. We receive disconnect notices in the mail every month and pay them. But, for the last two months our bank account has been credited with the payment but they still disconnect. Waited for 83 minutes to talk to a representative. Extremely long hold times for a live person.

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say one thing and do another

pissed off, not hearing it - 2013-06-06 15:38:54

Bounce energy is a ok company. Until you decide to move to another company. If you put a deposit down they WILL NOT return it to you when stated (4 to 6) weeks. After being with them for some years iI have had some issues BUT this takes the cake. Its been 7 weeks and still nothing. Now they are saying 2 more weeks. PATHETIC

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Why do they give a customer service number that will not answer?

Jo, Red Oak - 2013-06-03 08:28:09

Unless you live to be 124 years old, you will not live long enough to have a customer service rep. Answer the phone.

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ERA

ERA, Kemah, tx - 2013-06-02 18:30:49

got one referral, a free month after several months of on time payments - good deal

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HORRIBLE SERVICE!

Monika Wood, Dallas - 2013-05-24 03:13:06

Save yourself the hassle and use another company. I have been a customer for 2 years and the service is horrible. Countless phone calls (I've literally spent hours on the phone) and emails to Supervisors, who don't respond, about my paperless bill not being sent. I have literally be dealing with this paperless billing issue for AN ENTIRE YEAR! They draft my bank account but don't send me the bill. It also took 3 months and countless emails/calls to get my 6 month reward. I filed a complaint with the BBB and Bounce's Director of Cust. Svc. responded by saying that I should have called them again if I still wasn't getting my bill. Who does that?!?! This is by far the WORST SERVICE I've ever received! My contract ends next month and I will not be renewing.

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Couldn't even get an answer to sign up!

KK, Houston - 2013-05-22 12:30:12

After waiting more than 10 minutes on hold, customer service rep made 3 smart comments when I asked questions (which I had to repeat 2 times each). All their rates are based on 2,000kwh, and adjust upward for every decrease of 100kwh. My house is 6,000sq ft and I've only gone over 2,000kwh in 4 out of the last 36months! Fixed rate plan this is not, and they could use some more respectful and friendly phone agents!

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Love the Rewards

Brett, Manvel - 2013-05-01 14:54:50

We can't say enough about how awesome it is to earn rewards for paying the electricity bill. Also, Bounce sends us emails that show our usage each week, which has helped us keep track of when we are getting a little out of hand with the AC. They are great, my wife and I recommend them to all of our friends.

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Best Electricity Company!!!!

Jay Rash, Cypress - 2013-04-17 13:05:59

I switched from Reliant to Bounce Energy a couple of years ago. Bounce has great low rates, excellent customer service and I receive rewards just for paying my bills. So far I have earned a $50 and $100 bill credits. Bounce Energy is AWESOME!!!!!!

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An electric company who "gets it"

R. William, Houston TX - 2013-04-17 08:02:22

Firstly, nobody gets excited about electricity. It's a commodity, one guy's is functionally the same as another. The difference then is how the OTHER stuff works. Is it easy to pay my bill, easy to order, are they NICE? Well, dealing with Bounce Energy all that is YES. They have an app for my Android phone, they respond on Facebook like they're actual people, not marketing robots. Plus they make an effort to educate about your usage every way possible. I get emails charting my use and how it compares to historical use. Add to that rewards (I've been with them for over 4 years so I've achieved VIP status gaining me permanent 3% off) and your actual cost is going to be lower than your rate. Sure, electricity isn't "sexy" but Bounce Energy makes it easy.

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Rewards

Vernon, Houston - 2013-03-17 07:49:48

I got a free $50 visa gift card after being there for a year! all I had to do is pay on time. At my last electricity company they didn't do anything but send me bills.

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Great Service & Plans!!

Loyal Bounce Customer, Houston - 2013-04-06 07:40:50

Bounce Energy offers great customer service and is always friendly when i have questions about my service. They even offered me information on how i could save on my tv service. I have never had issues with Bounce Energy and will continue to use them when I move. I also love that I can do everything online if I choose to. For a fun & professional electricity company, Bounce Energy is for you!

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Great Rates and Rewards

Bertie, Houston - 2013-04-02 07:23:53

We've been Bounce customers for a little over 4 years and love the rates and rewards. When we moved were able to transfer our service online in less than 1 minute. I have even been able to sign up for DirecTV through Bounce Energy and get even more savings on my electricity bill!

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Bounce Energy Rewards

Kathy, Houston - 2013-04-01 06:53:34

The rewards are awesome. I save money just by being a customer!

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Bounce Energy is AWESOME!

Michelle, Houston - 2013-02-11 06:51:44

I switched to Bounce because of the variety of plan options as well as the great rewards! You get rewarded just for being a customer!

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bounce energy has been great! $75 OFF!!

Jess, Irving, TX - 2013-03-22 12:56:34

Just got my first bill and was surprised that it was so low. Super easy to sign up online and love the auto pay and easy online billing system. LOVE the rewards program and the fact that I got $75 off for using a refer a friend promo code I found online. You get unlimited $75 credits for each friend you refer that signs up and the friend gets the same $75 off. I just talked to customer service to see why the credit wasn't on there yet and they explained that it wont be credited until you pay 3 months of your bills on time. Customer service was really friendly and I didn't have to sit on hold at all.

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Innovation, Flexibility, and Convenience

Jennifer, Houston - 2013-04-14 20:05:28

What makes Bounce Energy the best REP on the market is that the company consistently looks for ways to connect its customers with great rates, good rewards, and excellent customer service. Through great technology, you have access to your billing and account information any time of day through the MyAccount app on your smartphone. You get rewards every 6 months simply for paying your bill on-time each month. You can reach out to Bounce via Twitter, Facebook, e-mail, phone, and chat at your convenience. And the company provides a wide range of plans, including the ability to build your own plan - something no other company on the market offers.

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I LOVE Bounce Energy!

Liz, Houston - 2013-04-12 11:16:03

Bounce Energy has lots of really cool options- Refer A Friend, rewards programs, and they have low rates. I am a very happy customer going on 5 years now.

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Bounce is Overall Awesome!

Emily Blunder, Houston, Texas - 2013-04-11 13:31:51

I was with Direct Energy before I switched to Bounce and had many different billing/customer service issues during my time with Direct. Since switching to Bounce I have not had to deal with these issues which has been fabulous! I also have a lower rate and have saved through their Refer-A-Friend program! Bounce is awesome!

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Management Change? Billing farce

Dennis Eccleston, McAllen - 2013-03-16 11:16:16

I used to be very happy with Bounce Energy; reasonable rates and the occasional promotion BUT I suspect there was a management change late it 2011 and some financial VP has sought ways to cut costs and push up profit. Because they only accept electronic fund transfers from two banks my online checking (Ing now Capital One 360) has to send paper checks. This worked fine until early 2012 when checks that had been posted after 5 to 8 days started to take 30 days and even 45 days. I was, and still am, convinced that they cut back on accounts receivable staff or deliberately held checks to get late or disconnect fees. I always paid on-line the day I was notified a bill was available and never waited for the paper bill but when I got a warning my bill was due and unpaid had to call three times with a credit card. Then things went back to normal it seemed but it was worse. A few months later I had a disconnect warning and when I called was told they had stopping sending the COURTESY emails. Now I just send them a big chunk of money before the bill is due, after paying last month I still have an $82. Anyone who doubts this can have proof of date checks issued and date cashed, I even wrote to the TDJ who I assume don't care about consumer ripoff if it's hard to prove they hold checks.

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Bounce Energy Responds

2013-04-12 12:29:07

Dennis- Apologies for your frustrations. Let me clear up a few things. 1) We haven't had any turnover in our management in that timeframe, nor do we make decisions on profitability that adversely affect customers paying their bill on-time. 2) In fact, we've added more options for customers to pay their bills including ACH and Pick Your Own Due Date. 3) Bill payment through bank checks can be very inconsistent. Your bank or financial institution can take several days to actually print and mail your check even though they've debited your account. Add to that the amount of time for US Post Office delivery, which has reduced staff and days. Our policy is that ALL checks received to our PO Box are deposited and applied to the accounts within 24 hours or the next business day if a weekend. 3) We have not stopped sending courtesy emails. If you are not receiving them anymore, please make sure to add bounceenergy.com as an approved sender in your email client. We also don't have a record of anyone with your name as a customer. We would be happy to investigate further if you provide us with the account number and the name on the account to web@bounceenergy.com.

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Great Electric Company

Michelle, Dallas - 2013-02-26 18:09:12

I love the rewards you get for paying on time. I have compared almost every electric company out there and Bounce always seems to have lower rates. Also they give you and whomever you refer a $50 bill credit when you sign up!

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Looked good...

Eric Z, Tomball, TX - 2013-02-23 12:22:13

I placed an order for service Jan 4. Called around Feb 4 wondering why service not started. "Oh, sorry sir; glitch in the system. We'll start it right away." It's still not started. Company looked attractive from reviews and service plans, but not so much now...

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Looking good so far

Travis, Allen - 2012-12-17 14:01:52

Signed on with Bounce based on these few things: easy to use website, multiple billing options with no extra charge for using credit card w/ auto pay, and the per kwh rate seemed competitive.

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Bounce is the best

Dahal, Houston - 2012-10-23 19:50:04

There is no other company in Texas best then Bounce,I am fully satisfied customer.I recommend this company to all who is suffering from high monthly bill. I would like to be agent of this company if possible.

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Bounce Energy's has high TDU charges

Medical Center Resident, Houston, TX - 2012-10-03 20:18:58

Just from experience, twice with Bounce Energy in a row (two different locations), I find that their monthly charge (specifically TDU) are consistently higher than Reliant Energy as well as FirstChoice Energy. All three are based on monthly variable plan. It has been unclear to me as to how Bounce Energy receives high customer satisfaction when their monthly charge is that high.

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Bounce Energy Responds

2012-10-08 09:34:43

MCR - It's not the we charge more TDU fees. It's that we actually show them to you, where most companies do not. The TDU fees are charges placed on your bill by Centerpoint (if you're in Houston). Bounce has no input on how much these are or whether or not they are charged. The difference is that we show those charges to you 'unbundled' so you know who is charging you what. Most companies just roll those fees or parts of those fees into their average kWh rate without itemizing it. Here's more information: http://bener.gy/tdu-fees.

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Best electric company i have ever had...

Jay, Grapevine, Texas - 2012-09-04 14:41:57

I saw some stuff about Bounce Energy on Facebook and I was already thinking about switching companies. Love the rates, rewards, emails that tell me how much electricity I have used this week, etc. I was with TXU and I cut my bill in half. Not to mention TXU never gave me a thing for being a long time customer. Bounce energy actually seems to care about you as a customer and I've never even spoken to anyone there. Highly recommended.

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Happy we chose Bounce Energy!

Kim, Houston - 2012-09-24 14:38:44

I recently moved to Houston from a regulated state and at first, I was a little overwhelmed by all of the electricity choices available. Bounce Energy has made the switch smooth and effortlessly for me! I love the low rate (less than I was paying back home!), great customer service and the rewards I get for paying my bills! Where else do you get rewarded for paying your bill?? I will highly recommend Bounce Energy to anyone!

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Bounce keeps you informed

Celina, Houston - 2012-09-06 14:35:13

The one thing that I love the most about Bounce Energy is how they keep me informed. I stay connected through Bounce Energy on Facebook and twitter. Many times have I found out special promos for bill credit through these social media platforms. I think its really different from other electricity companies. I also like how they send you usage reports every week so you can really learn how your energy usage is affecting your bill. I have recommended Bounce to many of my friends and will continue to do so!

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Great Experience So Far

Happy with Bounce Energy, Houston - 2012-09-20 11:35:11

After being with another provider for over a year, I can say that I have been incredibly satisfied with my experiences at Bounce Energy. I was able to lock in a great rate and have enjoyed the perks of their rewards program. I am also really enjoying their new weekly emails estimating my bill and telling me how much energy I use - great for regulating my usage in this crazy Texas weather.

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Bait and Switch

Christine, Allen - 2012-09-22 22:19:54

My 1st and 2nd bill were about what I had expected based on the 12-month fixed rate I signed up with; the average price per kwh was .08 for the above 2000+ kw used each month. On my 3rd bill, the average price per kwh suddenly went up to .086. I realize the usage went down a little bit to 1925 kw but, according to my calculations, based on the EFL I signed up with, it should still be .08 per kwh but somehow they charged me an average of .086. Somehow the TDU charges are increasing and the Bounce floor manager that I talked to says they have no control over the TDU charges, that it is the electric service provider (in my case Oncor) who is responsible for the TDU charges/increases. What is the use of signing up a 12-month fixed contract when Bounce is essentially charging more than the price per kwh I had signed up for? I understood how Bounce calculated the 500kwh, 1000kwh, and 2000 kwh on the EFL I signed up for but now, on this 3rd bill, my calculations for the price per kwh is not matching what they are charging me, not even close. Basically, this is a bait and switch. I talked to a customer service rep and then the floor manager and got nowhere; they stuck to whatever the bill said. I have been calculating every electric bill I got from different electric companies for several years now and this is the first time I feel like being ripped off. I will run from this electric company as soon as my contract is up.

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Bounce Energy Responds

2012-09-24 14:24:16

Christine - If you look at your EFL and compare your energy rate on your bills to that EFL, you will notice that has not changed and cannot change. When you sign up for a fixed rate plan, only new TDU fees can change your average kWh rate, which is also explained in your EFL you received when you signed up. The manager you spoke to is correct, the TDU (Oncor) has complete control over what charges and how much is passed through on your electricity bill.

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WHY IS MY BILL DOUBLING EACH MONTH

michelle, victoria - 2012-08-14 17:40:20

I have fixed rate yet still I am was charged $90+ dollars on my 135 per month. I called and I must be stupid because I still dont get it.Where did this penalty charge come from??? Can I get a plausible answer the next time I call.

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Bounce Energy Responds

2012-08-15 14:30:17

Michelle - Unless you are on balance billing, your amount will never really be the same from month to month. A fixed rate means that your energy rate does not change, not your bill amount. Your bill amount is based on how much electricity you use during a billing period. For almost everyone in Texas, more electricity is used during the extreme temperature months, meaning your bill will go up even if your rate stays the same. If you have any questions, please contact unless at customercare@bounceenergy.com.

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I'm SO glad that I switched to Bounce

Shawn R , Dallas, TX - 2012-08-04 17:21:27

Having been a TXU customer for 15+ years I was very hesitant to change providers. When my 2 year contact was up I received a letter from TXU stating that my contract was expiring. My new rate was ridiculously high (they did say to call or log on for offers, but, why not just offer a competitive plan to me in the letter?). So, I checked this website and could not believe Bounce's rates (and no monthly fee with a certain amount of usage). Then I saw that I could even get American Airlines miles - that sweetened the deal. When I compared bounce's rates to TXU there was no comparison - Bounce beat TXU on every level. During the past 2 months I have saved over $150+ vs. what I would have paid with TXU. I wish I had changed earlier as it's the same electricity coming into my home. Do the research and save big money.

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Effortless

Emily , Woodway, TX - 2012-07-24 08:34:49

I just signed up for bounce energy and it was seamless. I was able to get a great rate on Green energy, far better than my friends who are faithful TXU customers for a decade get on their "spacial rate". They also have a great rewards program. If you use a refer a friend code than you get $50 off your bill and so does your friend. Enjoy!

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3 Things I Dig About Bounce

CarlosChumbaWunma, Houston - 2012-07-12 14:05:40

I was with Champion Energy for a while. Honestly, I didn't have any issues with them but my brother and several friends told me I should look into Bounce. I didn't really care at first, but I finally did and I am glad I did. Here's why I like Bounce: 1) My rate is about the same as it was before, but now I get cash back when i pay my bill because they offer rewards like that. 2) My brother gave me his code so I could get a bill credit when I switched. That was cool. Nice refer a friend program. 3) They an iphone app so I can pay my bill from my phone (i can't access internet from work).

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Bounce Rec

George, Houston - 2012-07-12 14:03:17

Bounce has been a great experience so far - I would recommend them to anyone looking for reliable consistent service. I have been with other electricity companies in Houston and switched to Bounce for about half the rate I was paying there. Not to mention with the rewards program I am being rewarded for paying on time so my bills are that much better.

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Elizabeth

Elizabeth, Houston - 2012-07-12 14:00:04

My experience so far with Bounce has been nothing less than the best. With their easy to use online sign up I was through the order process very easily and very quickly. I signed up to be on the cash back rewards program and am happy with the choice this far - it's not often you get paid just for rewarded your bill on time! Bounce is the only company where I found such great choices in rewards. I would happily recommend this company to anyone.

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Slow or no payment processing

James B , Euless Texas - 2012-07-06 19:00:43

Avoid this electric provider they do not accept payment through bill pay eft transfers ,unlike StarTex and Reliant.Customer service via phone doesn't exist. They are very thorough with the follow up calls and harassing email .. Letters if you are coming upon your due date by 2 days. After 2 months of failed electroninc processing we opted to mail and the check mailed 8 days prior to due date arrives from Dallas to Houston in 9 days????? Strange that my sister in North Carolina receives her Mail within 3 ??? Stay away from this company,unless you appreciate harrasment!!!!!!!

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TERRIBLE billing issues - service cut off

Jennifer Breunig, Corpus Christi, TX - 2012-07-03 10:43:40

Had my electricity cut off today AFTER my bill was paid. Granted, my payment was late - ONE DAY. I'm 6 mos pregnant and had a very busy month of travel - both my husband & I thought the other had paid the bill. We received a call warning us of our energy being shutoff and IMMEDIATELY paid online. I received a confirmation email but what do you know? I wake up this morning and everything is off. We live in South Texas. It's JULY - you can KILL someone by turning off the electricity! I don't know another company that would shut off service for one day late payment - and after the payment had posted, at that! Have had to take time out of my work schedule today to be on hold with this company to make sure my service got turned back on... NOT renewing my contract. Ridiculous.

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Great Customer service, easy to pay bill, easy to monitor bill, and low rates

Bethany, Fort Worth, TX - 2012-07-02 08:46:00

Love bounce energy. I switched from TXU to bounce in Spring of 2011, went from 10.5 to 8.8 cents/kilowatt. I went from a July bill of 210 (the summer of the hottest summer ever) to 160 in August. All in a 1311 sq foot house at 100 + weather for days on end. I was impressed. Billing - if I had to say anything, it would be their automatic payment system. It's not a set day or even in a range of a day or two, it can be anywhere from 7 days prior to the due date to 7 days after. So, with that, I paid twice in one month (once for the previous month and once for the current). For someone on a budget, it can be difficult. But, I went to paying online manually and it's been much more easier to plan, I pay it myself, online, in 1 minute -done. Customer Service - is great. I dont sit through hit 1 5 or 7 for this that or the other. Its a few minutes of waiting (5 minutes or less) and I get a REAL person to talk to. They have always been friendly and very helpful. We moved homes and took them with us to our new house, easy move, and they lowered are rate to 5.5 cents/killowatt. It's been great. I recommend them to everyone.

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Poor customer relations billing practices

Ross, Euless Texas - 2012-06-13 23:38:02

After having to pay late fees for not receiving our banking debit in time we opted to mail the check only later noticed that we where still being billed late fees after mailing the paper check in sufficient time. Any promos that they offer you will have to fight them for . Customer. Service is non existent save yourself time money and despair .This company rates poorly.

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Worst Customer Service

Jim, Midland - 2012-05-30 06:46:38

I am writing this based only on my my experience signing up for Bounce Energy. The enrollment process was easy. It only took a few minutes to complete online. When setting up a start date, Bounce wanted to charge $50 to start the service right away. You have to wait 3 business days to waive the charge. I waited. I tried calling them the day before service was to start in order to confirm that I would have power the next day. I was on hold for over 45 min then got cut off. I called again and was on hold for over 30 min, but had to hang up to get some work done. I called again at lunch and waited for 45 min and got cut off. Most people have to work and can't waste 2 hours on the phone with the utility company. On the day service was supposed to start, there was no power. After 2 more attempts at reaching Customer Service (with similar hold times) I tried calling as a new customer. Lo and behold I got a hold of someone right away. When I asked when my service would start, I was told anytime between 7am and 11pm.

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They post your payment late, then charge late fee!

Al Jeffrey, Richardson, TX - 2012-05-13 22:14:41

We had nightmares with Bounce. We would send our payment WAAAY ahead of time, but it would take them a week or more to post our payment. Then we got charged late fees. What's up with that? I wasn't the one late. You guys were! Get with the program folks. I would never use them again.

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Bounce recommendation

Nathan , Houston - 2012-05-09 10:02:51

Happy to recommend Bounce to others. Been very pleased with the switch to Bounce and the service and cost savings since I made the move. Had additional savings when some friends and family signed up and used my name as a referral.

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Very happy with Bounce Energy

Joanna F, Burleson, TX - 2012-04-11 00:00:00

We switched from TXU to Bounce Energy a year ago. It was the best decision we've ever made! I did a lot of research before choosing Bounce and they were the best company in terms of rates, payment options, and plans. Customer service is prompt, friendly and all speak English. Their website is easy to navigate and simple to use to make payments online. They even have a phone app that allows you to check your account and pay your bill! We have saved so much money since switching from TXU, we wished we had changed companies sooner. Sidenote - I suspect people that are leaving negative comments about Bounce are people that probably don't pay their bills on time and/or have poor payment histories with other electric companies.

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Bounce Energy Responds

2012-05-04 18:17:35

Thanks Joanna! Glad you made Bounce your electric choice.

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Missing checks

Dennis, TX USA - 2012-04-04 00:00:00

I like the price of Bounce Energy but worry they have Enron like executives. I pay my bill from an on-line bank the day I am notified a payment is due and days before the mailed bill arrives. However two months in a row, and three times in total, my check has supposidly not arrived and unless I phoned in a credit card payment, I would have had late fees. As they do not accept electronic transfer from most banks, there is no proof when a payment is received. As every other payment from my bank goes through, I think they lose or delay checks to collect late fees.

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greatest company EVER!

Carlos, USA - 2012-03-23 00:00:00

Friendly customer service, excellent prices awesome rewards!

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Beware of promotional rate from Bounce

Eric, Dallas TX - 2012-03-17 00:00:00

Do not use this company, they have hidden fee's. I went back to Dynowatt!!

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horrible customer service

Anonymous, Texas - 2012-02-10 00:00:00

They will surely make you wait at least 20 minutes, and the representatives will be rude to you and even not competent (everybody talks differently every time and makes you confused) They will try to cheat you with hidden fees. You must beware of the second month's charge since they may change a huge amount from the first month. And their representatives will not make any effort to adjust anything for you. Oh, I was about to forget one thing more. If the calls are hung up while your talking with them, they will NEVER call you back(even though they tell you they will), and you must wait whole another 20+ minutes. The quality of calls is a nightmare, too. I bet you won't want to choose them. Such a horrible, horrible, horrible experience, ever!

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Bounces loses customer over $75.00

Allan Kjelstrom, Wichita Falls, TX - 2012-01-26 00:00:00

Do not use bounce. Bill are sent late and less then 10 days to pay, so you never pay on time so much for the rewards. I had been with bounce for 3 years, now I purchase a new house, and wanted electric turned by them on 1/27; I went online to transfer svc on 1/25 they want to charge $75, same if I wanted to move on 1/26. no one would waive the fee or reduce the fee or credit back my account, so I went with whom the JD Powers pick, so Bounce lost a customer over $75.00 - my new electric company charged $11.95 for express svc; I wouldhave given more notice to bounce, however with all the trouble I had with my bank, and it taking them 2 months for our home loan, I was not able to. I talked to 3 people and a supervisor at bounce, all over $75.00. Customer Care rep's are rude, and do nothing for you.

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Bounce

Bob, Fort Worth - 2011-12-10 00:00:00

This company has excellent service and their web site is easy to use. They even give discounts if you pay on time!

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Set-up everythig online without issues

Ala Makota, Houston, TX - 2011-12-02 00:00:00

I figured to write the review for this company since I've been with them for almost six months. I arranged everything online, no issues, no problems, just had to fax over some docs that they needed. Good cust service when i called to ask why they need my driver's license. i'd really reccomend this company. You get your bill to your email and everything is really smooth. No need to talk/deal with anyone. Higly reccomend.

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Bait and switch

Senna1994, Dallas - 2011-09-25 00:00:00

I have been set up for a little over over a month and the rate went from the advertised 6.1 to 6.9 on my first bill to 12.2 on the 2nd? But they are still offering 4.1 to sign up.

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go someplace else

jerry, texas - 2011-10-26 00:00:00

Great promotion, rude on the phone, customer service nonexistent. Do not recommend them at all.

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Tired of holding for customer service

Anonymous, - 2011-08-31 00:00:00

So tired of waiting for customer service as once they have your service they will not allow you to talk to anyone. Currently on hold for over 22 minutes....this is unexceptable.

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The World's WORST customer service

Cindy, San Angelo, TX - 2011-08-24 00:00:00

Bounce Energy has the world's WORST customer service ever. If the plans are a lot cheaper in Bounce Energy, I would recommend to choose any other companies out there. When you call, they will make you spend at least 30 minutes to solve your any kinds of problems. Their representatives have nothing that they can do, and will ask to find out the problem or transfer you to another department while holding you on. Even they are doing, they make mistakes with every single things. Then they don't know what happened, after those mistakes are made. Their calls are hung up so easily in my area, and they will never call you back even though you request. Sometimes, even those representatives are VERY RUDE!! They yell at your ear on the phone. At least one thing to remember.... If you don't wanna spend your precious time with clumsy, rude customer service representatives, don't choose this company.

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Beware of False Promotions

Russell W, Texas - 2011-08-19 00:00:00

At the time I switched their prices were very low and they had good reviews. Their prices are now higher than most other providers in my area, but prices do fluctuate and that's to be expected. My problem with Bounce is that their sales department made promises about promotional rates to get me to switch that the company has refused to honor. I've called customer service several times and the front line people are always very nice and understanding and agree that the company should give me what they promised, but they aren't able to do anything themselves. They transfer you to their "escalations department" where you wait on hold forever (once for over an hour) and once you finally reach someone (decidedly less friendly) they say they will research the problem and call you back. They always promise to call back with 24-48 hours and then days or weeks later they call back and leave you a voice mail message and say they aren't going to honor their sales agents' promise. Buyer beware.

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Best one I have found...so far.

Bonnie, Houston - 2011-08-16 00:00:00

Awesome renewable energy plans and good perks.

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Bounce energy is a good one

Scott R, Dallas, TX - 2011-07-23 00:00:00

We signed up a year ago with bounce energy (we were with TXU). Signed up to recieve a companion airfare ticket and a kwh rate of $.098 (at the time it was the lowest fixed rate, 12 months). Enrolled in auto pay. Everything was delivered as promised. We referred a friend in the 3rd month, so we recieved a $50 bill credit, a $25 bill credit for paying the first 3 months on time, and our electric bill for the month of october was $7.56! However, now the $.092 renew rate is a little high compared to others, so we are shopping around again. Airfare ticket promotion has no blackouts - only restriction is US travel in lower 48 and 1 year from issuance date. Fee of the airfare ticket is broken out by zones, rates start at $230 and go to $630 average about $500. Price for 2 people still beats expedia by at least $100 or so.

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Very Happy With Bouce Energy

Regina, Round Rock, TX - 2011-07-11 00:00:00

Bounce Energy has saved me so much money over the last year. My bills were anywhere from $200 to $300 lower than they were in the same house with TXU. I have an even better rate now. I have referred many friends who are very pleased as well with Bounce energy.

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Bounce Energy is the BEST!

Rachael, Pasadena, Texas - 2011-07-08 00:00:00

Bounce Energy is the BEST company I've ever had (and not just for electricity). Being a Bounce Energy customer makes me and my family feel like there is a good company out there that truly cares about their customers and does not consider us just another number. Their rewards program gives us every incentive to pay on-time and to remain a customer! All of their products that I've seen are truly one of a kind - their billing is vibrant and communicates extremely well to the customer base on what their bill contains and their messaging is updated on a monthly basis to keep us informed of different promotions, holidays and company changes. Additionally, their MyAccount provides easy account management and they've also provided their customers with an iphone app which is great. Their customer service is so warm and kind and they resolve all of our issuesThey keep in touch with the latest and greatest technology and keep HIGH on top of what everyone else is doing. I'll be a customer forever

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Started well, but customer service deteriorated

Disappointed, Dallas, TX - 2011-07-06 00:00:00

After about a year and a half with Bounce, which began well, I have had numerous billing and customer service issues in the past two to three months. Contacting them to update my account has been frustrating. The customer service hours have been reduced from 7am-10pm and are now 8am-5pm, making it difficult to reach them. They refuse to allow my husband to make changes, despite adding him to the account about a year ago. When I have called, the Bounce line has me on hold for long periods of time, then just disconnects without anybody taking the call. When my husband did finally reach a person, he was not permitted to make changes, despite having been added to the account a year ago. Our last bill was about $175 higher than usual with no explanation. Ironically, this comes one month before the incentive of $150 off the bill is to take effect. I lack confidence the credit will appear on the next statement. It seems they have gone downhill rather abruptly in the past few months.

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Just joined with Bounce!

Kent, Texas - 2011-06-29 00:00:00

I started to sign up with Mega Energy, but read so many bad reviews on here that I decided to cancel. Luckily I was within the grace period for cancelling. I signed up for Bounce energy and it was super simple, and it was a great rate at 8.9 for 12 months. Sure some rates are lower, but I would rather have a company that was reviewed well. If you are joining you can earn rewards for referring friends.

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Bounce Energy is much better than TXU.

Adam B., ELGIN TEXAS USA - 2011-05-26 00:00:00

6 Months ago I switched to Bounce Energy from TXU and there is a world of difference. 1. Bounce Energy has lower prices than TXU. 2. The ELS level is 1500 on a Bounce energy plan while TXU was 2000, I have not had to pay any fees for not using enough electricity. TXU always hit me for this fee. 3. The $60 discount code when signing up took three bills to show but was nice when it did. 4. I value paying my bills on time and Bounce Energy rewards me for my good behavior, something TXU always managed to screw up. My AMC movie tickets are on the way, I love it. 5. The customer service has been great I haven't had to have any contact with Bounce Energy since I signed up. When I was with TXU I had to talk to a person I could not understand that I could tell was in INDIA every other bill because they would over charge me constantly. I recommend that everybody check out Bounce energy's web site and check out what their plan for your area and the cost per kw. Bounce Energy is great.

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no disconnect notice

Molly Phillips, Houston, TX - 2011-05-16 00:00:00

Because I usually pay online and our server was down, I tried - in vain - over and over to pay my bill by phone. Everytime I would enter my account number, the electronic voice would repeat it incorrectly. I spent 15 minutes retrying it. The next day, I again tried with the same result, but finally thought my payment went through. My payment was not late. A week later, our lights suddenly went out at 7 a.m. I had absolutely no disconnect notice or any other notice. When I tried to find out what happened, I was informed that "Bounce Energy is open from 8 - 5, Monday through Friday." So much for customer service!!!

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Excellent customer service

Angie, Missouri City, TX - 2011-06-21 00:00:00

This is my 2nd year with Bounce, its great to have a provider that gives you something BACK for being a loyal customer. I received $75 on my 13 bill just for paying my bill on time. Also, easy to use online bill pay. Thanks Bounce for keeping up your end of the bargain.

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Happy with Bounce

Anonymous, - 2011-04-28 00:00:00

Have received several rewards, the last a free month of electricity up to $150. this month. Something to smile about. Also, I have their Green energy plan, "Blue Sky." I pay a bit more but feel I am contributing in some small way to the good of our mother earth.

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AWESOME!

Huynh, Texas - 2011-04-26 00:00:00

No pricey Deposits No confusing terms & conditions Really straight forward EXCELLENT rewards plan cool promotions

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Great Customer Service and Price

Mike, Houston, TX - 2011-04-26 00:00:00

Great customer service and great price. Nice to know that I don't have to worry about switching electric companies every so often and can just stick with them.

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Love Bounce Energy

Cindy, Mathis Texas - 2011-04-23 00:00:00

With all the options we have for energy providers in Texas it can be hard to weed through all of the Terns of Service options searching for hidden fees and charges. Not with Bounce Energy. Simple easy to read billing with no hidden fees. Great customer service and straight up billing plus some nice customer perks and plenty of rebate options makes me a truly happy customer.

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Good prices, good promotions

laura, Houston, Texas - 2011-04-22 00:00:00

I've only been a customer for three months, but so far all of my experiences have been very positive. Prompt, helpful customer service + they have lots of promotions (e.g. weekly credits on your bill for one Facebook fan, special deals if you've paid your bill on time for 6 months, 12 months, 18 months, etc.). Plus, their prices are great.

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THE BEST

Roy Vergara, Houston, TX - 2011-04-22 00:00:00

Best electricity company EVAR! An electricity company that actually cares about it's customers.

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Bounce energy is Awesome!

Heather Davis, Texas - 2011-04-22 00:00:00

Bounce Energy has grown a lot in the past year. they are awesome, and I would never switch.

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great service

w, texas - 2011-04-16 00:00:00

Great service, simple billing. Only problem is I forgot to renew and they hiked my rate for a month. Renewing now.

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Bounce Energy is amazing!

Regina, Round Rock, TX - 2011-04-09 00:00:00

I have had the best experience and delight in paying my bill to Bounce Energy. I had been paying over $600 a month in the summer which has been reduced several hundred dollars for the summer months and under $100 in fall and winter. I love the savings!!

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Bounce is the Best!!!

Anonymous, Texas - 2011-04-11 00:00:00

After being a Reliant customer for many years, I finally decided to try one of the little guys. After much research, I found Bounce. What luck!! My bills are much lower, customer service is great, and there are always perks for the customers. Try Bounce...you won't be sorry!

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5-Stars!

William Page, Houston, TX - 2011-04-08 00:00:00

I've used Reliant and Champion and Bounce got me the best fixed rates. They were also very helpful when I sold a rental property and needed some short term electricity without a lot of hassle.

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Bounce satisfied customer

Nate, Houston - 2011-04-08 00:00:00

Great company all around. Love the service and savings.

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Worst Ever. 100% SCAM. Beware!!!

F Lopez, Round Rock, TX - 2011-04-07 00:00:00

Realized that I had been paying for supposed disconnection orders (an additional $65 per bill) from three months prior to the billing date. I haven't had my service disconnected! It was a small line on the back of the bill that I finally noticed. Customer service = HORRIBLE! To resolve the issue took at least an on the phone and then they acted as if they were doing ME a favor to resolve their mistake!

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not too bad

don, north richland hills, Texas - 2011-03-28 00:00:00

been with bounce for a year and have no complaints. reasonable and worry free since i have the auto payment option.

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Customer Service Representatives

mendy, Aubrey, TX - 2011-03-18 00:00:00

Worst customer service ever. I am not sure if it is a training issue or attitude problem. Once my contract is up, we will not renew. Most of our neighbors also are under contract and sad to say we are all not renewing!

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bad customer service

jeremy, dallas - 2011-02-08 00:00:00

rigid and unhelpful customer service

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Best rates...

Anonymous, Texas - 2011-01-17 00:00:00

This company is saving me so much money. My bills are half what they used to be. This month I qualified for a promotional discount (dont remember what it was), so I was credited $75. My bil this month is $8!!!

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Mike, Houston, TX - 2011-01-14 00:00:00

Friendly company, good prices, good billing, and rewards.

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Horrible Payment Service

Jim A., Arlington - 2011-01-03 00:00:00

I have been with Bounce Energy for 3 months and pay as soon as I get the bill. So far, two of the three months I have had to spend a tremendous amount of time on the telephone with them because my payments have not been posted. I pay as much as 17 days before the bill is due and I still have to pay with a credit card because Bounce has not posted the payment. I would never recommend this company. Custiomer Service is NOT a priority with Bounce.

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Horrible customer service!!!!

Lori Miles, Houston, Texas - 2011-01-06 00:00:00

Have had numerous negative customer service experiences and problems with my bill. They consistently mismanaged my account and when I would call to deal with the different issues, I had to explain the issues to approx. 4 people with often not receiving any resolution. This is the worst company I have ever dealt with and their operators and smug and curt. I wholeheartedly do not recommend this company.

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BEWARE OF BILLING SCAM

LJ, Richland Hills, TX, USA - 2010-12-23 00:00:00

Rates are ok, however the billing is a nightmare. For three months sent in payments on time and kept getting disconnection notices. Called on hold 30min, prompted to to converse through e-mail. Finally got a person who explained my bank was holding the funds. I pay all my bills on line, bounce is the only company to ever say they weren't getting paid. Wants you to use a pay service, don't think so, my bank is FREE. How many other people get scammed paying so called late charges.

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Love 'Em - WOW'd me - I'm Telling Everyone

JDemp, Houston 77081 - 2010-07-30 00:00:00

I am not usually a fan of big utility companies, been burned by them in the past. I was pleasantly surprised at how helpful Bounce Energy was when I signed up. I was moving into my first apartment since moving to Houston from Seattle - so I really had no idea what I should do considering that I had never had a choice when picking my electric company. They walked me through all the plans and I decided to sign up with them since the rates were as good OR LOWER and they were the most helpful of the 5 companies I spoke to. Got my first bill yesterday and it was nothing like I that i thought it would. I kept hearing horror stories from my friends about their bills during the summer - I was pleased with mine. So, thanks Bounce Energy friends. You made this a lot easier than I thought it would be. Now, just keep it up.

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Bounce Electric

Betty K, Houston, TX - 2010-10-22 00:00:00

I have been with Bounce for a year and have been very pleased with the customer service, the reliability of service and promptness of all my call in requests. I wouldn't not change.

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Bounce bites!

j robin, north Texas - 2010-06-29 00:00:00

We signed up for Bounce's 6 month "Blue Sky" were satisfied until the 6th month. We paid our bills before we went on vacation. when we got back we had a disconnect notice from Bounce stating we were 2 months late. Couldn't get a reply by email. took way too long to get a person to admit to their error. When our next bill came it still showed us as past due. again, no email reply for WEEKS, no answer for nearly 30 minutes by phone on MULTIPLE tries. They've never replied to emails until I said we were switching. Then they called 2 hours later. Switching without remorse.

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Really great company

Misty Sanchez, Houston, TX - 2010-10-22 00:00:00

I had been a long time customer with TXU, and I didnt even realize what a high rate I had with them. After shopping around, I chose bounce and have been very satisfied with my bills. I got a great fixed rate and did the math and turns out I would be saving over $600 a year! It was easy to switch. I just called their customer service line on a tuesday and by friday I was already a Bounce customer. I love their website and my online account is easy to use and has lots of information. I will be recommending Bounce to anyone shopping for electricity.

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Lowest rates, best service!

Kathy, Houston, TX - 2010-10-22 00:00:00

I have been with several electric companies here in Houston. Bounce has given me the best deal and good service. When I changed from Green Mountain, my bill dropped 40%. That is huge to me!

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OUTSTANDING

Lou Brown, Houston, TX USA - 2010-10-22 00:00:00

Switched from Reliant three months ago, best thing I have done to save money in a while. Customer service was OUTSTANDING. The web platform is the best I have seen in the industry.. Love the rewards program.. They even were able to switch me from DISH network to DIRECTV and save me hundreds of $$. Other companies should learn from Bounce Energy, customer service still lives in America.

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Bounce Has Been Great

Matthew, Houston, TX - 2010-06-17 00:00:00

I signed up with Bounce about 2 months ago, just before summer started to heat up. The sign up process was easy, and within a week I had received notice from Bounce that I had been effectively signed up and added to their system. Since then, my bills have cut in half, and I've gotten regular notices from them about my due bills. Paying online has been easy. So far, so good.

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Bounce Energy delivered everything I was promised.

Jerald Reichstein, Houston, Texas USA - 2010-06-02 00:00:00

I became one of Bounce Energy's first customers when they opened their doors and asked me to switch to their service. Since deregulation, I had never once looked into doing this, so I thought it might be a move I would come to regret. They offered a lot of incentives like rebates and rewards that got my attention. I'm happy to say that not only did the transition go smoothly, but they have kept their promises and have not had to be reminded to deliver what they promised to me. The rebates appear automatically on my statements and rewards show up in the mail. When my bills are paid automatically with a credit card charge I am notified with an email every time. Because they communicate so effectively through the web and email, I never have to use the phone. I highly recommend this company.

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Customer Service and Bill Pay a Nightmare

Jess, Dallas - 2010-07-12 00:00:00

When I first signed up for Bounce I was very happy with their six month lock-in rate. By the time the second bill came around I received a late notice and them threatening to turn off our electricity. Third bill they didn't process my payment ending in another late fee. Calling customer service EVERYTIME has resulted in being on hold for OVER half an hour. The representatives are constantly transferring me because they don't know how to answer simple questions, and then when I do talk to someone who supposedly knows what they're talking about, they tell me to use the email system, which takes days. In my opinion, look elsewhere.

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Bounce rocks!!!

Zeke, Dallas, TX - 2010-06-10 00:00:00

Direct energy had horrible contracts and fees with bad rates. Reliant fools you by pretending to be nice and then treating you bad, but bounce just loves you all over!

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Unorganized and Misleading

Stephen P., Houston, TX - 2010-07-13 00:00:00

Great rates. Terrible customer service. They can't keep their records straight. In addition, they have tried to wiggle out of giving the companion airfare ticket 3 times. Just FYI, I've paid early every month for the 9 months I've been a customer. I recommend Bounce if you want low rates only. I recommend another company if you want low rates and good customer service and for promises to be kept.

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Love This Electric Company

Anfernee Simmons, Houston - 2010-04-12 00:00:00

So, i can't tell you how many issues I have had with electric companies in the Houston area. My overarching view was they were all terrible. After I got fed up with Stream's shady practices of increasing your rates without telling you, i switched to Bounce Energy. Not only did my bill cut in half, but I don't have to deal with the grief that comes with every other company's customer services problems. Love it.

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Great Company

John McDaniel, Houston - 2010-01-11 00:00:00

I appreciate a company who thinks outside the box. I was moving and a ton of things to do including ordering my electric service. Didn't know who I was going to choose, but I knew that I was switching from Reliant. I did some comparing and in about 5 minutes found this Express Moving plan from Bounce Energy. Hooked up my electric service, changed my address and added me to the don't call and don't mail list (which i hadn't even thought of). But on top of all of that, got my first bill at my new place it was less than what my last bill was with Reliant with only 14 days of service on my last bill. It certainly pays to shop around.

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Bounce offer no customer service

Ervin Windon, Ft Wort,TX dwindon2@aol.com - 2010-02-01 00:00:00

I have been a customer of Bounce for almost a year. It has been a terrible experience. Long waits on the telephone,no action available on the net.All I ever receive is an apology, the the problem remains or changes to something new.

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Bounce Energy Review

Sara, Texas - 2010-01-02 00:00:00

Good company. I've had them for 6 months. I liked the Fresh Start program, no deposit. My bill dropped drastically, to half, after the 3rd month of payment on time . I would recommend. They got me power when everyone wanted a huge deposit.

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Couldn't be happier

JWT, Houston, Texas 77002 - 2009-10-22 00:00:00

this company proactively moved me to lower rate after my previous contract ran out. I hadn't even thought about my bill since I order several months before. it is appreciated.

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Not A Well-Organized Company

Rebecca, Dallas, TX USA - 2009-10-28 00:00:00

I signed up for Bounce Energy when I was looking for a company that didn't require a deposit. The plan was meant to start out at .16.9/KWH, and after 3 months of paying on time it would go down to their lowest available rate (around .10/KWH). The first month I was automatically charged the same amount twice, and I had to call to request a refund. They took about 30 minutes to answer the phone, but they were kind to me and my money was refunded in 4 days. After paying 3 months on time I did not recieve a lower rate on my bill. When I called to find out why, they said that their system had me late on one bill - which I was not - and they fixed that error for me. Unfortunately, they said I still have to pay the amount on the bill - even though it is much higher than it supposed to be - and any extra charges will carry over as credit. Overall, their price is fair, no long term contract, and quick service connection - but they need to work a little on their customer service and billing.

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So Far Pretty Good

Rich Crowley, Dallas, TX - 2009-11-02 00:00:00

I signed up for Bounce Energy and decided to take them up on their free flight deal. I got the card as promised and went to the web site. I needed to get 2 tickets to San Diego. So I checked the prices on the web site versus Expedia. They were about $100 less. So I booked them. Everything worked like a normal ticket. The thing I'd note is that I booked the tickets 2 months in advance. So, booking early is pretty important. When I tried to book tickets a week in advance of another trip the prices were less - but the departure times and return flight times were either really late or early.

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Highly Recommended

Linda T., Frisco, TX - 2009-09-16 00:00:00

I did quite a bit of shopping around before I switched to Bounce Energy. First off, this site is by far the best one to help you make an informed decision on electric companies. Thanks. Second, I decided on Bounce Energy due to the information you provided, namely low rates, bill credits and the free friends airfare thing. When I called to order, the rep was extremely helpful and nice and she walked me through ordering a fixed rate plan at a lower price than the other plan I originally wanted. I primarily felt compelled to promote them when I got my first bill and it was half of what my previous bills had been from Reliant. Hope it stays that way.

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Horrible Company To Deal With

Joseph Cecil, Dallas Texas - 2009-09-09 00:00:00

Simply stay away from this awful company. The customer service is a nightmare, they make you wait on hold for an hour at a time, will not give a straight answer to your questions, etc etc etc. They overcharged me one month and after spending about six hours on the phone dealing with them I was told repeatedly that "The bill has been generated and I must pay It-No options".They gave me a credit the next month but refused to listen to me try to tell them THIER mistake was putting me in financial hardship.I can not stress how HORRIBLE THE CUSTOMER SERVICE IS-STAY AWAY FROM THIS COMPANY!!!

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Just got my first bill from Bounce

Carson P. Hughes, Houston, Texas - 2009-08-22 00:00:00

I got tired of TXU ripping me off so I switched to Bounce. My first bill was way lower. I am recommended them to everyone.

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Bounce Energy rocks!!

Jamie K., Dallas, TX - 2011-04-20 00:00:00

When we first moved to Dallas, I lucked out in picking Bounce Energy to provide our electricity. Little did I know they offer great customer service, access to numerous promotions through email or Facebook, and I get a great locked rate. I would definitely recommend Bounce Energy and I don't ever plan on switching companies. Thanks, Bounce Energy!

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Moved here from Portland Oregon

DebbieJo Lederer, Arlington Texas - 2009-08-03 00:00:00

Had alot of problems with Bounce. One is you never can get through to them on the phone, I have spent hours of cell minutes trying to straighten out problems with them. I moved out of an apartment on the 5th and notified them of the 6th to shut off the electric there and start it at the new place. On the 17th I found out they never sent it to the right dept so I reordered on the 14th.It would be on on the 17th at new place and when I was talking with them again about another issue they said no it says it won't be on until the 20th at the new location. On the 28th the landlord cut off the old electric and believe it or not mine was not on---well it was but they turned it on for the house across the street!! I had $200.00 worth of food going bad in frig. They did put it through as same day service which is suppose to be $125 charge.They technically had until midnight to turn it on so I had to run and buy a bunch of ice to keep everything good. Horrible --Simply Horrible

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Thanks for the Vacation Discount!

Jerry P., Pearland, Texas - 2009-07-15 00:00:00

Ordered Bounce back in February. They have reasonable prices and I liked this friends fly free thing. To be honest, I thought it was a to good to be true and I would have to jump through 5000 hoops to get it. About 2 months after I ordered, I called them and after waiting on hold a while, I spoke a very nice lady who said I had to be a customer for 3 months before I got it. They could have told me that when i ordered, but oh well. I wanted to use it for my wife when we go down to Disney World. Sure enough, I finally got it and now my wife, kids and I are headed to Florida next month. Saved me about $500.

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Thank You Thank You

Josephine A., Houston, TX - 2009-07-15 00:00:00

I switched to Bounce Energy earlier this year I was super stressed out that my bill for the summer was going to be sky high like last year, but so far it hasn't even been close. I am currently in between jobs and need all the help I can get. Thank You Thank You Thank You.

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Freebies

Virgie Ortiz, Houston, TX - 2009-05-29 00:00:00

I just signed up with Bounce a couple of months ago - the price seems good and I really like that I get a free magazine. Sometimes it's hard to get through to their customer service, but my question did get answered quickly and easily once I got there. I've also seen that they've made their My Account better since I signed on- it's easier now for me to pay my bill online - which is cool since they give me a $5 bill credit when I do.

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Great Experience So Far

H-Town Johnny, Houston - 2009-05-29 00:00:00

I switched to Bounce Energy when I moved because they didn't require a deposit on my plan. The person who took my order was very nice. Their price was a little higher than some plans from other companys but I guess it's because I don't have to pay a deposit. They are also suppose to lower my price once I pay 3 bills on time. We will see, i guess. I was a little confused when i first tried to pay my bill online but i figured it out. The 2nd time I logged in to pay they had already made it easier.

3 of 4 found this useful.


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Very Pleased

Jay Cordray, Houston, TX - 2009-05-12 00:00:00

I've been a customer for roughly 3 months. Extremely pleased with the billing options and the price. My electric bill has been cut in half with Bounce

4 of 7 found this useful.


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