Bounce Energy Reviews

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Bounce Energy
P: 866-766-8930

Bounce Energy was founded in 2008 in Houston, Texas and has since become one of the fastest growing retail electricity providers in the state. Bounce has been innovative with the technology options in their customer account management software and have a variety of different rewards programs from which a customer can select. They're extremely active with their customers on Facebook, Twitter, and other social media outlets and their customers also can take advantage of one of the most robust refer-a-friend programs available. In 2012 they received the highest level of excellence from JD Power & Associates customer surveys, and they've consistently been ranked as one of the Top 2 of my Texas Electricity Ratings since 2011. I'd say they've come a long way since opening their doors in 2008. Bounce Energy has recently expanded their service into New York and Pennsylvania.

Bounce Energy

BE In Control 24
 
Plan Details
24 Months Fixed
Cancellation Fee: $295

Fall in love with the Nest Learning Thermostat and 24 months of fixed-rate energy

  • Earn rewards for every 6 months of on-time bill payments
  • Access your energy info through MyAccount portal
  • Receive custom offers to enhance your energy experience
  • 10.2 ¢
    price / kwH
    @2,000 kWh
    Sign Up Now

    or call 866-766-8930

    BE In Control 36
     
    Plan Details
    36 Months Fixed
    Cancellation Fee: $

  • New customers receive a Nest Thermostat at no extra charge!
  • Customers can enroll in their choice of reward programs.
  • Lock in a low rate for 36 months!
  • 10.6 ¢
    price / kwH
    @2,000 kWh
    Sign Up Now

    or call 866-766-8930

    Terrific 12
     
    Plan Details
    12 Months Fixed
    Cancellation Fee: $135

    Enjoy 1 year of fixed-rate Texas electricity with our most popular plan!

  • Earn rewards for every 6 months of on-time bill payments
  • Access your energy info through MyAccount portal
  • Receive custom offers to enhance your energy experience
  • 9.2 ¢
    price / kwH
    @2,000 kWh
    Sign Up Now

    or call 866-766-8930

    Tremendous 24
     
    Plan Details
    24 Months Fixed
    Cancellation Fee: $135

  • Choose from 4 great rewards including bill credits!
  • Manage bills & rewards choices with "My Account"
  • Weekly usage reports help you control cost
  • 9.6 ¢
    price / kwH
    @2,000 kWh
    Sign Up Now

    or call 866-766-8930

    Smart Saver
     
    Plan Details
    1 Months Fixed
    Cancellation Fee: $0.00

  • 10% cap per month on rate increases
  • Unlimited rate decreases
  • Industry-best "MyAccount" to Control Your Electricity Account
  • Choose from 4 great rewards including bill credits!
  • 10.9 ¢
    price / kwH
    @2,000 kWh
    Sign Up Now

    or call 866-766-8930

    Thrifty Saver Promotional
     
    Plan Details
    1 Months Fixed
    Cancellation Fee: $0.00

  • Super low promotional rate as a "welcome bonus"
  • Choose from 4 great rewards programs that offer bill credits, gift cards & more
  • Manage bills & rewards choices with "My Account"
  • 9.9 ¢
    price / kwH
    @2,000 kWh
    Sign Up Now

    or call 866-766-8930

    Customer Reviews for Bounce Energy

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    Long time customer

    Katt A., Allen, TX - 2016-07-25 20:27:04

    I've been a customer of Bounce for almost 5 years, through 4 moves. Their customer service is excellent. I've never had a billing issue or discrepancy. I've had a few questions that were answered promptly after contacting them. I've never had a connection or disconnection issue. I'm glad they're promoting more green energy in recent years. I wish they would revamp their website. It could use some updates and streamlining as far as user experience/interface. However, they've done a good job of making themselves accessible electronically and I appreciate that. They also have a pretty decent rewards systems - I'm receiving a $15 Starbucks gift card for paying on time 6 months in a row, which I would already do regardless.


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    The Best Energy Company I've Used so Far!

    Erica McNair, Fort Worth - 2016-07-07 21:33:37

    We had had many energy companies in the past and can honestly say Bounce is the best! The package we chose offered the smart learning Nest Thermostat which has been a great money saver! We had some trouble setting up, but they remedied our problems and credited our account for the trouble. 11 months into our relationship with Bounce, we are still thrilled!


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    Friend recommended switching and couldn't be happier. Use code 1539780 for bonus

    Charlie, Fort Worth - 2016-07-07 03:34:30

    We switched just under a year ago now based on a friends recommendation and have enjoyed great savings and service. We had tried a number of different companies over the years but always had issues here or there. To date, we have been very happy with Bounce. They have delivered on the pricing and plan we selected with no hassles. What few questions we have had were resolved quickly via the on site chat feature or via phone. The one thing that could be better was the hold time on the phone but chat is a great alternative.


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    USE PROMO CODE 2069093 - $50 credit

    Jacob F, Hewitt - 2016-07-04 04:35:55

    I just opened an account so I will write another review after a few months. I read other reviews and liked what I saw. Wanted to share this code to help you get a $50 credit.


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    Receive $50 Credit Using Promo Code: 1968245

    Joseph S., Irving - 2016-06-27 17:21:40

    You will not regret joining Bounce Energy, I must say they provide excellent customer service and an additional rewards program. I am saving a lot more since I have switched from my previous provider. I am glad I switched and you will be too!


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    Friend recommended switching and couldn't be happier. Use code 1539780 for bonus

    Charlie W., Fort Worth - 2016-06-27 14:14:43

    We switched just under a year ago now based on a friends recommendation and have enjoyed great savings and service. We had tried a number of different companies over the years but always had issues here or there. To date, we have been very happy with Bounce. They have delivered on the pricing and plan we selected with no hassles. What few questions we have had were resolved quickly via the on site chat feature or via phone. The one thing that could be better was the hold time on the phone but chat is a great alternative.


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    Friend recommended switching and couldn't be happier. Use code 1539780 for bonus

    Charlie W., Fort Worth - 2016-06-27 14:14:33

    We switched just under a year ago now based on a friends recommendation and have enjoyed great savings and service. We had tried a number of different companies over the years but always had issues here or there. To date, we have been very happy with Bounce. They have delivered on the pricing and plan we selected with no hassles. What few questions we have had were resolved quickly via the on site chat feature or via phone. The one thing that could be better was the hold time on the phone but chat is a great alternative.


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    nice reward program

    Tien Vinh Nguyen, Houston, Texas - 2016-06-21 13:47:47

    They have 4 different rewards program so when you reach the final level of your current reward program you can switch to a different rewards program. Their website is easy to use and setting up as well as canceling autopay is easy.


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    Impressed New Customer

    Lizzie, College Station - 2016-06-20 22:23:23

    Bounce has been great so far!! It was pretty easy to set up a new account (just call and the customer service rep will do everything for you), but what I really like about them are the promotions! They have a ton! My last electric company (BTX utilities) didn't do stuff like that, at least to my knowledge. I haven't had to pay yet, and I've been a customer for two months. That says a lot to me. I also was able to get a fully green plan, which was important to me. You can get $50 if you use a promotion code (that's what I did).


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    Happy Customer SAVE $50 PROMO CODE 1994596

    Justin, Fort Worth - 2016-06-11 09:04:52

    I've been with Bounce for a year now and I have not had any issues which is the reason why I am renewing my contract with them. Everything from customer service to the price and plans could not be happier.


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    BEST ELECTRICITY PROVIDER

    Anthony , Fort worth - 2016-05-24 21:27:42

    Amazing service.my electric bills have never been so low.convinient email reminders when bills is due the day before and the day of.Bounce is great!


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    Excellent Company, Get $75 Using This Code: 1905000

    Andy King, Houston - 2016-05-21 09:41:05

    Using Bounce Energy for more than two years now, very smooth and reliable, recommended to many friends and most of them are very happy after switching to Bounce Energy. Will continue to use it and renew the plan every year.


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    Great provider, excellent promotions. $50 credit with code: 1593192

    Mike Warner, Austin, TX - 2016-05-18 14:38:08

    We've been with bounce for over two years, and I must say that we are quite happy with our service. We have not experienced any outages and have taken advantage of many of the discount programs. Last month our entire bill was covered by referrals that we had made! Can't complain about that!


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    Have been 1 year of user. Very satisfied. Use Referral Code: 1983090 for $50.00 off!

    Angela, Fulshear - 2016-05-06 13:55:57

    As a one year customer, we feel very satisfied. The highlight point is the bill is very clear and understandable. No trick, No so called extremely low price with adding some other credit or cost on your bill to surprise you. So, we continue with Bounce energy and keep watching on the price. Hope it will be another good year as before.


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    Great Company! $50 off first bill with promo code 1604949

    Kenneth, Alvin - 2016-04-25 14:13:47

    I've had Bounce Energy for a couple of years now in Alvin, TX. I've had absolutely no issues with them. I've even transferred services recently and was able to switch to a cheaper plan. I've read some of the negative reviews here and a few people mentioned that their kwh has doubled after switching plans - personally (in my opinion), I think their usage just went up so because of that, the "average kwh" that they are seeing on their bill is higher, which leads them to think that it is higher in general. That's not the case at all. It just shows the average kwh of what you're paying, which is in relation to, well, how much electricity you use.


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    Use Referral Code 2041502 for $50 Off!

    Jessica, Arlington - 2016-04-17 18:20:35

    I love Bounce energy. Their prices are great, and you can win free stuff! I live in a single bedroom apartment and my bill is never more then $20! I setup automatic payments and don't have to worry about a thing. Favorite electricity company so far.


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    Very satisfied customer. Save 50 Dollars!! PROMO CODE 2053447

    Justin, Euless, TX - 2016-04-04 18:25:17

    I recently moved to TX and needed to find an electricity provider. After reading positive reviews on Bounce I decided to sign up. I definitely made the right choice! They have an amazing customer service staff that is friendly and respectful of their customers!


    Bounce Energy Responds

    2016-04-10 11:24:11

    We are very happy to have you as a customer Justin! Thank you for taking the time to show your enthusiasm with our service, we greatly appreciate it! -Eden

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    Great Service

    James Clawson, Fort Worth - 2016-03-29 15:05:21

    I have had Bounce Energy for three years and have had no problems. I renew, pay and review my bills online. They have great reward programs. If you have American Airlines account they give points when you pay your bill.


    Bounce Energy Responds

    2016-04-04 08:47:36

    Thank you for your kind words James! We appreciate your loyalty and are ecstatic to have you continue as a customer! -Eden

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    Great company! Use Referral Code 2034168 for $50.00 off!

    Marcella, Grand Prairie - 2016-03-11 14:15:45

    Everything has been great so far! Use the referral code to get $50.00 off your bill! Promise it works!


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    Best Company Ever!

    Lucy, Harlingen - 2016-03-06 19:53:45

    Recommend this to all friends and family! Very helpful reps and easy to understand bill ! This company truly follows through with there promotional offers and has lots of perks!


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    Earn $50 bill credit when you join using this code 1969836

    brianna, houston - 2016-02-28 19:57:55

    Best electric company I have ever used. So many ways to save money. After using their promotions I had earned so much money I didn't have to pay my electric for months. Give them a try!


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    $50 Bill credit referral code 2050640

    Michelle, Houston - 2016-02-10 14:39:25

    Recently switched to Bounce. Transfer process was good and the price was great. Good rewards program that increases the longer you're with them. Great transfer offers and referral code to get an extra $50 credit. Very happy so far.


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    Bounce energy works great!.. Their Sign up bill credit of $75 with Promo code : 2042418 is really awesome!

    Mickel Martin, Dallas - 2016-02-09 16:46:01

    I am not sure why people over this forum are complaining about their customer Case. I have been using Bounce energy for the last 2 year and I havent faced any issues with their customer service rep. Also, cost wise I am getting a very low bill compared to other providers.


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    Bounce energy works great!

    Bob, Dallas, Tx - 2016-02-09 09:29:24

    Very easy to sign up for 3 months to 36 months. I signed up for 5 months for a rate of 7.3 cents Feb 11, 2015. The promo code gets you up to $100.00.


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    CODE: 1591981 -- Get $50 Off your bill --1591981 --DO IT !

    Ellen, Katy, TX - 2016-02-03 13:42:33

    Then you get a code to pass on to others so you and your "friends" can continue to save with each new service. You also get "bonuses" with on time payments. I have been very happy, and I'm renewing my contract. Go for it Today!! You will be glad you did!


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    Customer review

    Carisa Williams, Arlington - 2016-01-28 10:56:17

    I have no complaints with Bounce Energy. I have a great experience with them and even renewed after my year was up. My bill changes , depending on the season, however, I have never rec'd an outrageous bill. The most my light bill has been is $150 range. If there has ever been a need for me to contact Bounce energy the customer service was always great. Choose Bounce energy. You wont be disappointed.


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    Receive a $50 Bill Credit when joining Bounce Energy

    Jessie, Arlington, TX - 2016-01-28 10:33:08

    I have been with Bounce Energy for a year now, I must say they provide excellent customer service and an additional rewards program. I am saving a lot more since I have switched from my previous provider. I am glad I switched and you will be too!


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    A Great Company! Use Code: 2011411

    Erica M., Fort Worth - 2016-01-28 10:07:41

    Bounce Energy has excellent customer service and great rewards! When we initially signed up we had a few issues which were quickly remedied. We chose the Express Move 24 plus plan which includes a Nest Learning Thermostat and we couldn't have chosen a better option! We received great discounts, coupons, and moving quotes. Our energy bills are very low since the Nest Thermostat was installed! The reward programs are extremely fun! For some reason my account wasn't going toward rewards, and the customer service representative was helpful, thorough, and apologetic. We highly recommend this company!


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    Still a happy customer.... Referral code 1965112 for $50 on your bill

    Karen, Trophy Club - 2016-01-24 09:21:45

    Renewing with the same energy provider for the first time since moving to Texas over four years ago. I just can't leave Bounce! Their rewards program is awesome, their customer service is awesome and I have absolutely nothing to complain about. Their rates were not as low as some of the other companies - but after a few phone calls I spoke to an agent who gave me a monthly retention discount in addition to lowering their posted rate. SO - keep asking until you get what you want. $50 bill credit for you if you give it to them when you sign up.... even if you use other promotion codes or powertochoose.


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    BOUNCE HAS THE WORST CUSTOMER SERVICE!

    MD, DALLAS - 2016-01-23 12:26:11

    So much for JD Power & Associates surveys. I would definitely NOT recommend Bounce. I ordered service to be turned on 3 days prior to moving into my new residence. I go to move in, auto garage door doesn't open. I walk in and find the electricity is not on! This is at 5:30 on a Friday night. I was on the phone for over an hour to get the service on. At that point I was already locked into their contract.Every time I call there is either an unacceptable length of a wait time or I get a message that Bounce is experiencing "technical difficulties" and I cannot get through to anyone. When I do actually get through I find the reps are untrained, unprofessional and cannot answer my questions. Chat reps have shut me down when when they can't answer my questions.The rewards program is a joke. a total farce. I chose a gift card once and did not receive it after 2 months. When I called about it I was told they "ran out" of gift cards. They offered an Amazon coupon through MPell Solutions which was not honored by Amazon. Their service is so bad I am reporting them to the BBB. I can't wait till my contract with them is finished.


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    Great Company with Perks

    Momma T, Euless - 2016-01-17 07:19:58

    I don't know about you but I love to save money. Check out this cool deal from Bounce Energy. When you sign up for electricity service, we both get $50. The Bounce Energy Refer-a-Friend Program is simple, quick and easy. All you have to do is refer my friends and family to Bounce Energy by giving them my unique link or promo code. They will do the rest. I'll get a $50 bill credit for each friend who switches to Bounce Energy AND you will also get a $50 bill credit. Give this code to your friends, they $450.00 on my bill, just by using this program plus movie tickets and gift cards. It's a win win situation. for us all.


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    Very unhappy with customer service

    Breanna, Como - 2016-01-07 10:46:55

    Called to have electricity started on a certain date the lady I first talked to told me it would be fine because it was before 3 pm. Called back the next day to check and this lady didn't find any documentation of that, therefore have to wait and extra 4 days before turned on.


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    very good electric company

    Rahil, garland - 2016-01-01 03:28:49

    Its very good electric company and I have been using since 2 years without any problem. After switching to this provider my bill almost reduced to half. Also they have very good reward program and gives you cash back of $75 , $25 etc on time to time like for 3 or 6 months or if autopay chosen. Their rates are decent and didn't get any problems so far and it is very easy to switch to Bounce Energy. Be sure to use this code to receive $75 bill credit on first bill: 1593235(It never expires). It worked for me and my many friends.


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    Love this company. Used code 1539780 for rebate and great rate

    CW, Fort Worth - 2015-12-29 19:26:03

    Just joined Bounce energy and could not be happier. A friend in Dallas told me about them but I was skeptical at first until my first bill came in the mail. It was over $60 dollars less than what I was charged by TXU and that was before the rebate. The plans were easy to understand and pick and the ordering and switch from TXU was easy and straight forward. Definitely recommending to my family and friends.


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    Use Referral Code 2041502 to get $75 Credit!

    Jessica, Arlington - 2015-12-27 21:41:00

    Bounce Energy is great. The prices are low, rewards are constantly offered, and the online customer service is instant! Much better than my old electricity provider Just Energy.


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    Never Had A Problem With Them

    James, Fort Worth - 2015-12-23 17:55:50

    Have been with them for over three years. I have had great service with them. Haven't had any issues with them and would recommend them. Every year when my plan is going to expire I always compare shop and they always beat out other energy companies. Remember you always have to read the fine print, because other companies might charge extra hidden fees. There are several reward options to choose from like airline miles, automatic payments etc as well.


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    Just don't use Bounce

    Karen Davis, Houston - 2015-12-14 14:33:24

    I am locked in for another year, I have no choice. They tell you these stories about all the gift cards you will get for just paying your bill on time. I pay my bill on time but I will take a reward for it....except these rewards are bogus. I got the first gift card for $15 to Amazon. Tried to use it, it was used. Talked to an EXTREMELY rude representative. I finally told her just don't tell me any more crap about a gift card, just listening to her yammer gave me a headache! Just go for a company that offers low rates, don't be sucked in as I was with the offer of free stuff. Like you Mom said....nothing is free and Bounce certainly is not.


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    I used to be able to recommend....No MORE!

    Lori S, McKinney - 2015-12-07 08:28:52

    We have been a customer for over 5 years and I have contacted them 3 times with regard to the same issue and got 3 different answers and finally am giving up. Bounce made an already difficult situation even worse, and therefore lost a long time customer who will make sure everyone she talks about the poor business practices and bad customer service!


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    Worst Bill and Customer Service of any utility I have dealt with

    Michael Corona, Royse City - 2015-11-06 18:43:37

    Horrible customer service, cannot get service dates right, transfer service correctly and anytime they pull up your account information, check your automatic payment setup because they will have screwed it up, 3 times and counting. Very rude agents and guarantee you will have to make 2 calls to get them to do any requests.


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    Contract

    Anna, Copperas Cove - 2015-11-05 15:52:46

    I was with another company that merged with bounce. After speaking with my previous company I was told I could maintain my current contract that had another year remaining. I recieved and email acknowledging my order with bounce which I did not initiate. I wanted to maintain my contract as I was told I could because I had locked in a good rate and we plan on moving in the near future so it just made sense. After calling to find out what my new contract was I found out my rate was increased from 7.1755 cents per kWh to 8.5. I do not think its right that I was switched over to a new company without discussing terms or that my rate was increased when I had a contract. As a consumer we are penalized for breaking or contract so why is it ok for the company to break my contract and raise my rates. I am very dissatisfied with this whole process and will be looking for a new electricity provider.


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    Really great company

    Diane, Houston - 2015-10-16 14:35:14

    I've been a Bounce customer for over a year. I like that they send me movie tickets every 6 months just for payment my bill. Recently signed up for a 24 month plan with Bounce and received a free Nest thermostat. I absolutely love it! control my thermostat from anywhere/anytime from my Iphone.


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    Satisfied customer

    Sam T, Dallas - 2015-10-11 19:20:10

    Have been with them for over two years. Great overall service with a very responsive customer service. Haven't had any issues with them and would recommend them. There are several reward options to choose from like airline miles, automatic payments etc as well. Use code 1527741 to save $100 upon signing up!


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    Awesome company with $75 bonus, use referral 1395335

    Michelle Tam, houston - 2015-10-09 07:15:05

    Use my referral code when you sign up and get a $75 discount on your first bill! (1395335). It really works!! I researched many electric companies before I chose them. I was moving into a new house by myself so I wanted an affordable plan with a low rate. I have been with Bounce Energy for about a year and I absolutely love it! What’s cool is they email you a weekly usage report so you can compare the previous week’s usage with your current week’s usage.


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    Best Electric Company enter code: 1981982 for $75 off first bill!

    Lmh, Dallas - 2015-10-09 05:47:34

    Bounce is great! Love the reward programs they have. Always very friendly and helpful. Never have had a problem with billing or anything. When we signed up 6 months ago they had the best rates.


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    Very Happy with our Choice!!

    Sarah, Magnolia, TX - 2015-10-08 07:14:41

    We decided to switch to Bounce Energy when we moved into a new home in July of 2015. So far, we are extremely pleased. Their communication (electronic) is excellent. They send savings opportunities via email as well as your weekly electricity usage, so you know what to expect on your monthly bill. On that note, their rates are awesome compared to our previous supplier, First Choice Power. Our bill is now $125 (in the Texas summer months) or so per month as opposed to close to $300!! Customer service has been easy to work with as well. They also have rewards programs - which is a plus on top of what we are already saving! We have called 2 or 3 times to set up the account, add a location and for a quick billing question, and they answer quickly and are polite. So far, though we are just 4 months in, we are very happy with Bounce and how easy it is to work with him. I can definitely recommend them to others at this point. If you do decide to go with Bounce as your provider, feel free to use the below link and you will get $75 off your first bill - again another plus! http://www.bounceenergy.com/refer-a-friend/raf/1998758


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    $75 for You, using Code 1968245

    Jesse, Irving - 2015-10-08 04:18:53

    $75 account credit with Promo Code: 1968245 I've been with Bounce for over 6 months now and I must say, they are the best energy provider thus far. Prices are fair and they offer great incentive programs. Use promotional code 1968245 when you sign up and receive a $75 credit!


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    Use promo code 1982678 - Get FREE $75 bill credit into your new Bounce Energy account...Awsome offer ! Go for it !

    Jatin, Irving - 2015-10-06 16:14:02

    Using Bounce Energy for 6 months. Quite satisfactory services at cheap cost ! Use promo code 1982678 - Get FREE $75 bill credit into your new Bounce Energy account...Awsome offer !


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    $75 account credit with Promo Code: 1593192

    Kenneth Weber, Austin - 2015-09-30 14:19:37

    I've been with Bounce for over 1 year now and have not had any issues. Prices are good, and they offer promotional programs like cash-back for on time payments etc. They also have a referral program to earn account credit. Use my promotional code 1593192 when you start service and we'll both get a $75 credit!


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    Great Company with Perks. Please use code 1607132 for $75 bill credit

    Momma T, Euless - 2015-09-30 07:00:33

    I don't know about you but I love to save money. Check out this cool deal from Bounce Energy. When you sign up for electricity service, we both get $75. The Bounce Energy Refer-a-Friend Program is simple, quick and easy. All you have to do is refer my friends and family to Bounce Energy by giving them my unique link or promo code. They will do the rest. I'll get a $75 bill credit for each friend who switches to Bounce Energy AND you will also get a $75 bill credit. Give this code to your friends, they will need to give to the rep when they call in to order. Since I've been with Bounce I've saved over $2050.00 on my bill, just by using this program plus movie tickets and gift cards. It's a win win situation. for us all.


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    No value to existing customers

    VM, Houston, TX - 2015-09-28 08:57:20

    I was a Bounce energy customer services since February 2012 - June 2013 and again from Jan-2014 till last week. I was very much satisfied with the services until last week before I called their customer service to transfer my services from one apartment to another and to my surprise i was asked to deposit $400 just for moving my services to new apartment. I don't understand this as why an existing customer who is paying all the bills on time is suddenly being charged with deposit of $400 when he's just asking to move the services. There was no satisfactory answer from the person on the call which can justify the deposit that I was asked for. After that I called another energy company and they immediately processed my request without asking for a single penny. I’ll definitely not recommend anyone to go with this energy company. On their website they do lot of marketing that if you pay these many bills on time you’ll get this or you’ll get that. Whereas I’m being a customer from last 22 months and forget about giving any discounts or what they advertise on their site, they asked me for $400 deposit just for moving my services. I would suggest better go with some other energy company then this one.


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    Happy New Customer

    Chris T., Corpus Christi - 2015-09-25 12:45:16

    Signed up for Bounce recently, and I can say the pricing and rewards seem to be great, and the account set up online was very simple. Much better than than my previous electric provider. I you feel you would like to switch to Bounce and receive the same rewards, please use Referral code 2027736 when you sign up and start receiving rewards right away on your account.


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    Get a $75 with code 1948772!!!!!!

    Brittany , Dallas - 2015-09-24 12:07:37

    I've had a great experience with bounce energy everything is super easy and I used this code and got $75 off !!!!! Use code 1948772


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    $115 bonus if you use code: 1905000.

    Andy King, Houston - 2015-09-20 15:43:03

    Very good company, high recommended. When you sign up a new account by using code: 1905000, the company will give you $75, I will give you another $40 when I receive my part, so you will get $115.


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    Use this code for $75 bill credit when first sign up!! 1969836

    brianna, houston - 2015-09-14 20:47:08

    I love the prices and the programs! And hey check out this cool deal from Bounce Energy. When you sign up for Electricity Service, we both get $75.


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    Bounce Energy.

    Rahul K, Richardson - 2015-09-11 15:28:35

    I am using Bounce Energy for 2 months now. Moving from my earlier service provider is no issue. Got my $25 discount in first bill for signing Bounce Energy without calling or following them. In second month automatic bill got processed but i received mail that issue in payment so contact Help Desk. On contacting they said payment is processed it is just technical issue from there side. So in 2 months no issue. They have now $75 discount for new customer enrolling.


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    Not Recommended

    Andy, Plano - 2015-09-08 11:04:46

    Was charged a $300 early termination fee on my close-out bill, even though the contract states that there is no early termination fee if you move, and that you provide Bounce with your forwarding address. I did exactly what was asked and they still charged me.


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    Terrible

    John Bayer, China Spring - 2015-08-30 18:31:47

    Terrible experience. On my first bill as a new customer, I was charged for a priority connect fee by Encore that Bounce requested -- not me. I asked for proof that I had requested a priority connect (they are recorded) and a request an adjustment. Both requests were ignored. Customer Service talks a good talk, but that's all it is. Once they take advantage of you, they won't make it right. Also, after repeated requests, they can't get my service address correct. On my bill it reads: "0 @rr 1 China Springs" What the heck kind of address is that?


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    $50 OFF FIRST BILL USING COUPON NUMBER 1948772

    Claire, Dallas - 2015-08-27 11:35:53

    We love bounce energy!!! Use referral coupon account number 1948772 to get $50 off your first bill! Personally I believe this company is great and their reward system is awesome. Great way to save money!!


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    WOW - $50 for you. PROMO CODE 1591981

    Ellen, Katy, TX - 2015-08-27 07:48:15

    Save $50 on your new service using this code : 1591981. Then you get a code to pass on to others so you and your "friends" can continue to save with each new service. You also get "bonuses" with on time payments. I have been very happy, and I'm renewing my contract. Go for it Today!!


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    Use Promo Code 1962366 for $50 Credit

    Alice C., Houston - 2015-08-26 09:43:51

    Had Bounce for 6months now, rates are reasonable service is good and great rewards :)


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    Great experience and quality service!! Get a rebate with code 1539780

    Robert, Irving - 2015-08-21 07:02:04

    So far I have had an excellent experience with Bounce. There customer service has been very good and I have been very happy with their rate plans and the process to renew the plan when it expires. I found customer service very helpful in choosing the plan that was right for me. Bounce also allows you to select what rewards you want to earn so that you get what is most important to you. So glad that I switched to Bounce.


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    Favorite company yet

    Karen , Trophy Club - 2015-08-20 19:48:25

    I switched electric providers nearly every six months since moving to Texas 4 years ago always looking for a better rate. I switched to Bounce about 7 months ago and plan to stay with them I like them so much! Their rates are competitive & I love their rewards program... which I didn't have with any of the other companies I used. Switching to them was easy, their bills are straightforward, their customer service has been great. I highly recommend them. If this review was helpful, please use my reward code if you switch to them and we will both be rewarded! How many other companies have you reviewed that give you bonuses??? Good luck... I think you'll be happy if you make this switch.


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    service & rewards

    Dawn, buffalo - 2015-08-20 07:52:13

    We love Bounce, have been Bounce customers for over 4 yrs now & have found Bounce to offer not only good customer service but also are very competitive on their rates. there was one time I failed to choose a plan when ours ran out making out rate plan month to month at over 12 cents per kw instead of 8 cents kw, I called bounce explained what happened and without any problems they helped us lock into a plan and adjusted our bill instantly. Not only are they a little lower per kw but they give you a welcome bonus for paying on time.. you choose from 3 rewards options. the option we choose toped out at 36 mo on bonus rewards but still earn a 3% discount on your monthly bill when you pay on time. I would like to see the airline rewards plan change to be points accrued under any form of payment instead of being an option only if you are paying with 1 certain credit card that will work to earn flight mileage. otherwise I would have switched to airline rewards after toping out on our rewards plan.


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    Referral bonus. For you and me together!!

    John Lee, Spring, TX - 2015-08-19 15:30:19

    I just renewed my plan for another 6 months. I wanted to extend my original plan and found out the original plan was available for a slightly less cheaper charge. Nonetheless, haven't received any unexpected charges, the rate was fixed as planned. The two were all I was looking for and was delivered as promised.


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    Good Electric company

    Sam, Houston - 2015-08-15 10:44:06

    Its very good electric company and I have been using since 1 and 1/2 year without any problem. After switching to this provider my bill almost reduced to half. Also they have very good reward program and gives you cash back of $50 , $25 etc on time to time like for 3 or 6 months or if autopay chosen. Their rates are decent and didn't get any problems so far and it is very easy to switch to Bounce Energy. NOT SURE WHY PEOPLE IS GIVING NEGATIVE REVIEWS. TRUST ME IT IS VERY GOOD ELECTRIC PROVIDER. $50 Off First Bill + $50 Visa Card + $15 Walmart Card + 3% cash back Get rewarded every six months and earn items such as gift cards, airline miles, bill credits, and even a FREE month of electricity!


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    use promo code 1573875 for $50 bill credit

    raghuram, katy - 2015-08-13 19:07:49

    use promo code 1573875 for $50 bill credit


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    Extremely Poor Customer Service

    New Customer, Sugar Land TX - 2015-08-13 09:08:11

    1. I wanted to add a new service to my account. So I tried using the "Transfer of Service" option, it worked fine until I hit Submit. It gave me an error. Then I tried the chat, but was told that that functionality does not work and I have call them. So I called them. I was told that they see 3 ESI ID's for my new address and I was asked to resolve this with Centerpoint and call Bounce Energy when I have the right ESI ID. Then I tried the ESI ID lookup ( by searching on Google), it showed precisly ONE ESI ID for the address. So I called them back, this time they helped me without asking me for the ESI Id, the rep was too good, he did the ESI ID look up etc and setup the account. So the previous rep didnot even care to do the lookup. 2. I got a DISCONNECT notice for my another account for non-payment of balance. I tried to login, there system was down. So I called, I was told they cannot help since they too cannot access the system. So I chatted the next day, I was told that the notice was sent in error, and they have no way to find errorneous notices sent. (They did give me a 5 dollar bill credit)


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    REALLY BAD ENERGY COMPANY!! STAY AWAY!!

    Long Term Customer, McKinney, Texas - 2015-08-08 07:55:27

    I am a customer since 2009 and had a good experience. The company changed, they keep changing there policy contract to get more money from you. They give a lower rate but at the end you pay more as they charge high disconnection fees for being late just hours and others. They used to give a fair 3 day late notice to charge per contract, but now, is just after being late for hours. Please check your bill carefully and will see how you finish paying much higher rates due to hidden charges. Called customer service and they told me they can "adjust" the contract as they see fit". Recommend to stay away from Bounce as they are not transparent with you.


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    use the code 1969836 for a $50 bill credit!

    brianna, houston - 2015-08-06 19:37:38

    1969836 <--use this code when you become a Bounce Energy customer and you'll recieve a $50 bill credit! I love Bounce Energy and wouldn't go with anyone else!


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    This is a great Electricity Company

    L M Anderson, Plano - 2015-08-06 14:23:04

    We have had Bounce Energy for 5 months now and have been extremely satisified! We signed up online because that was the only way to get it the cheapest and we could customize our plan to our needs. They also gave us a bill credit and give us a bill credit for special promotions when they are running. We have not had any problems with our bill and trust that if we did they would gladly take care of it. We previously had Tri eagle but are much happier with our savings and over all experience with bounce. Here is a code to get $50 off your first bill! Code:1981982


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    Receive $50 Credit Using Promo Code: 1968245

    Kim S., Irving - 2015-08-06 10:39:36

    I have just joined Bounce Energy, I must say they provide excellent customer service and an additional rewards program. I am saving a lot more since I have switched from my previous provider. I am glad I switched and you will be too!


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    Great Company with Perks. Please use code 1607132

    Momma T, Euless - 2015-07-31 15:49:38

    I don't know about you but I love to save money. Check out this cool deal from Bounce Energy. When you sign up for electricity service, we both get $50. The Bounce Energy Refer-a-Friend Program is simple, quick and easy. All you have to do is refer your friends and family to Bounce Energy by giving them your unique link or promo code. We do the rest. You'll get a $50 bill credit for each friend who switches to Bounce Energy AND your friend will also get a $50 bill credit. Give this code to your friends, they will need to give to the rep when they call in to order. Since I've been with Bounce I've saved over $750.00 on my bill, just by using this program. It's a win win situation for us all.


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    Don't Let Them FOOL you, too!

    Brian, Mansfield - 2015-07-25 12:03:30

    Horrible customer service Contract ended few days before switched to another LOWER priced company and charged $200.00 We were told too bad our responsibility to look at contract terms and small print-of course Good customers for years but no courtesy in return:( Go with another company


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    Stay away

    Vincent Fazio, Texas - 2015-07-23 02:50:11

    Please there are plenty of other providers.... DO NOT SIGN UP WITH THEM. I'm not one to write reviews but I want to save people a lot of time and aggravation!!!!


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    Awesome company with $50 bonus, use referral 1346812

    Erika , Allen - 2015-07-14 15:31:16

    Use my referral code when you sign up and get a $50 discount on your first bill! (1346812). It really works!! I researched many electric companies before I chose them. I was moving into a new house by myself so I wanted an affordable plan with a low rate. I have been with Bounce Energy for about a year and I absolutely love it! What’s cool is they email you a weekly usage report so you can compare the previous week’s usage with your current week’s usage.


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    BOUNCE ENERGY IS NOT A TRUSTWORTHY COMPANY !

    JIM, DALLAS TEXAS - 2015-07-13 16:29:45

    We have had Bounce Energy for a year. Sounded so great when we signed up. We signed up under a plan that allowed us to receive American Airlines points/miles. Well. after many many phone calls speaking to everyone as we were switched around, and given the run-around, we were lied to multiple times. To date not one point/mile has been transfered, after more promises then one could imagine. Each and every time, we called in asking about the miles that were not reported, we were promised faithfully the miles would be transfered to American immediately. it has NEVER happened. Please beware of this company, the rates may be good but their word is not! PLEASE DO NOT TRUST THIS COMPANY.


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    Great Experience! And great savings with code 2001264

    Rob, Dallas - 2015-07-13 12:08:49

    I've had nothing but pleasant experiences with their customer service. The website is very user friendly, a little slow at times, however that could due to server issues. Prices are great! And their rewards are even better!!! I was with reliant before and signed up to what I thought was a good deal but was greatly misled and suckered into their trap. But with Bounce I have lowered bills and amazing rewards to help me lower my costs. Use this code and start off with $50 OFF your bill + $100's in bill credits and rewards.


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    $100 off your first bill!

    Leya Z. , Houston, Tx - 2015-07-06 06:43:30

    I've been with the company for over 3 years and never had any issues :) I love getting free gift cards and fun rewards for the kids.


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    New to Bounce

    JD, Houston - 2015-06-29 12:33:31

    I read many reviews and decided to give Bounce a try. I have just started with them this month. No problems so far. I considered prices and customer experiences in making my selection. My previous provider had rewards that were silly - very restrictive and difficult to use. So, I'm not sure if Bounce is like all the rest with rewards, but a $50 credit is a nice perk. If you use someone's referral code, you get a $50 credit and so do they. I randomly chose one from this website. I'll see if I get a credit next month. Worth a shot. Here's my code, if you decide to try it: 1997090. Thanks for your consideration! I hope to write another review once I've been with the company for several months.


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    Awesome Company Great rates start with a $50 credit today with code 1544806

    Andrea, Killeen/ Fort Hood - 2015-06-28 05:10:16

    I really don't see how Bounce could get a bad review? I have been with them going on 3 years now I am Extremely happy with the service, prices and rewards!! Living in TX A/C bills can sky rocket the rates seem to be better than competitors I took my time reviewing and researching many company's before I signed up! I used a code to get $50 bucks off and you can too! When you sign up for electricity service, we both get $50all you have to do is use code 1544806 you'll get $50 bucks off your second bill and you will get your own code to hand out! I have earned a $50 visa card a $50 restaurant.com card a $15 Starbucks card and 1 month free electricity plus countless other savings! Bounce offers 6 month to 24 month plans at least give it a try! The customer service has always been helpful and on point start saving now and sign up with the code 1544806!! Follow this link and start saving with a special offer of 7.7 c per kwh


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    Best electric company I've used, going on 2 years.

    Bianca, Corpus Christi - 2015-06-27 15:37:56

    Never had any problems with Bounce Energy. I'm renewing for a second year. They have great rates and customized plans ( if you don't want to be locked in a 12 month plan, you have the option to customize) you can also receive rewards like bill credit and gift cards if you pay your bill on time. When you put in the referral code above, you will get a one time $50 bill credit. You will also get another code of your own, when someone else uses the code both you and them will receive $50 credit for your bills. It's a win-win situation and the rewards will pile up. I've saved over a thousand dollars using this code method!


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    CODE #. 1994512 Will GIVE U $50.00 OFF 4 REAL @//("_"))\\@

    TaraWhite , Gun Barrel City - 2015-06-27 14:28:48

    This is a great energy company with the lowest rates in Texas that I can find!! :) It's June 2015, so check this company out and compare. You will see what I mean! They have cool rewards and incentives...cant beat 'um. Thanks and use my code when you join by pressing the refer a friend button when you begin tonsign up...and the bonus will come off your bill!! Yeah! You will then get a code and each time you get a friend to join ornswitch you will vet them and yourself another fifty dollars. I think you are allowed $600 dollars a year in this particular bonus....Thanks much!!


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    Hope you don't have to call them

    David Elliott, Plano - 2015-06-24 17:10:43

    Every time I call Bounce I have to wait 20 - 25 minutes to get a customer service representative. Then, if you are not interested in renewing they have no interest in answering any questions, but only to tell you not to believe the rates their competitors are offering.


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    They play dumb with rewards

    Maria D, Plano - 2015-06-18 07:02:18

    They offered a $150 for switching. I was supposed to receive after 3 on-time payments and I'm pretty good at keeping up with those things except this time. I sent an email 2 weeks ago, after 7 months of not having received the gift card, and they never responded. I called this morning and they apologized and said that I was supposed to have called, which is a lie: the terms stated that I was supposed to make a selection online and I did. Same with their rewards programs. They say you can select/redeem online, but there's nowhere on their website. I had to call and they sent an email saying I had to respond to an email from another company which sends the gift cards and the other company never sent the email. I had to call again and finally received the card. Don't sign up if you don't want to pay enormous extra (dubious) fees which you get back in form of "rewards" if you spend a lot of time calling customer service. BTW, all the great reviewers seem to just do it to post their codes, so that they get the referral bonus.


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    Customer Service

    Dave, Waco Tx - 2015-06-16 06:47:22

    Contacted these people because one of my tenants were using them and the power was already in the home. I work out with them to continue the service, create me and account and just forward the bill to my home address. Easy Right......Nope. These people turn the power off right in the middle of a major cleaning job. Then they tell me to contact some other company call Oncor because I might have a "power outage" in the area. .... wrong.....They created the power outage on just my home. On top of that I had to wait for a customer service rep to get on line for over an hour. You can use this company if you like .....but I would highly not recommend it !!!


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    for $50 OFF use promo code 1573875

    raghuram r, katy - 2015-06-07 10:59:36

    Really pleased with the service and my bills. No issues with service. and then there are rewards every now and then for on time bill payment.


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    Very pleased with bounce energy ! Promo Code: 1346812 SAVE $50

    Elin, Dallas - 2015-06-05 09:53:37

    This is by far the best electricity many opportunities to save money I have dealt with, (customer since 2012) many opportunities to save money. Just use this promo code online or give it to the rep by phone and receive $50 off on your first bill. You can also invite your friends and family and save.


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    Bewarned!

    J Thomas, Dallas - 2015-06-04 10:46:50

    I've never dealt with a company like this before. I pay all my bills electronically & submit payment a few days before due date. Bounce showed they constantly got payments late (no one else did). They suggested I submit payment weeks earlier than due date & I suggested they change their due date. They cut power for a $44.00, 1 mouth payment because they hadn't received it so I had to pay again just to get power turned back on. They charged me $25.00 for cutting it off, $25 to turn it on! Tried to get breakdown of costs since I'd paid 1 bill, 2 times. Was on hold for over 2 hrs, no one ever picked up. Sent 3 emails with no replies. But I DID get a letter telling me it was time to renew my contract. At least they have a sense of humor. Can't get away from them fast enough.


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    I love Bounce sign up with my Referral Code 1962366

    Alice Campbell, Houston, TX - 2015-05-31 07:58:31

    Bounce was the best value for the price, had the lowest deposit for those with not so perfect billing history. From the cold of winter to the Texas heat my bill stays pretty low. Also, I used a referral code from a review on this same website and I got $50 off my last bill it was $33!!! So I'm paying it forward lol.


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    Horrible Company

    Inem, Plano - 2015-05-28 21:06:10

    Their prices kept going up. I have never paid nearly $400 for a 1 300 sq ft apt. They are a rip off. They also never gave us our signing bonus that was promised for signing up with them. So be away! Will be leaving them after my contact. Thank God!


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    Saved money with bounce. Use code to save 1607843 more.

    Will, Houston - 2015-05-28 06:31:11

    I just renewed my contract with bounce for another 12 months. Better rates than some of the bigger companies. Customer service is a hit or miss but never had any issues to contact them. Good rewards for paying on time.


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    Customer service experience

    Charles Kennedy, Houston, Tomball (accounts in both cities) - 2015-05-26 10:03:24

    I have a previous address and two current addresses with Bounce. You can get on line fast to place a service order but I just waited over 32 minutes between 11 am and noon and was still on hold. Tried the Chat and no one "was there", I should "try later". They also put the burden on the customer to apply for their rewards, and in my experience, their agent does not handle the reward requests. I would love to have a manager call me. I am a management consultant/trainer. My professional assessment - this is not the way to do it.


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    great cheap company

    Charlotte, Houston - 2015-05-14 15:41:48

    I've been very happy with Bounce. Been a customer for over a year now and no issues at all. Cheap rates. I'm paying 8.2 cents per kwh, and you can customize your plan however you want and they have great rewards programs which you can pick from.


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    Use code 1539780 for discount - Betting you will be as happy as I am

    Beau, Dallas - 2015-05-10 21:48:14

    I have been with Bounce Energy for over 18 months now and could not be happier. It seems like I have tried every other company out there until I found Bounce. They have been exceptional across the board. Before my month rate plan expired, they sent numerous emails months in advance reminding me to change. When I didn't select a new plan, my rates did go up but not through the roof like with others. Oh and guess what... they still sent me reminders to select a new plan to get the best rate. I really could not be happier. I see comments from time to time on here about customer service but I have never had a single issues. I hope you will be as happy as I am.


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    excellent electric company!

    stephanie, Mckinney - 2015-05-01 15:29:56

    This is an excellent electric company! Plus if you sign up and use this referral code we will each get $50 off of our bill!!


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    New title: Customer "Fighter" People

    Maan Hamdan, Mckinney Texas - 2015-04-30 10:09:28

    Bounce Energy used Switch and Bait tactics to sign me up for service at a low rate, and then changed the rate up without my knowledge by sending an email that "forced" me to make the choice and gave no options. Their customer service may be better skilled for the army, than for a client service environment. The moment you connect with them they go on the attack. Even their managers, when I escalate to them, they hung up the phone in my face. I already cancelled my service with them, even if they are threatening a penalty, but I would like others to know so maybe they are spared this stress.


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    Great company, I recommend.

    Danielle , Las Colinas, TX - 2015-04-23 18:10:22

    I have been using this company for the past few months and was a little hesitant/nervous with being a first time renter and using a new service. I have no complaint, Bounce has done a great job! I hope this post is helpful to someone who is searching for a great energy company!


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    Receive $50 Credit Using Promo Code: 1968245

    Kim S., Irving - 2015-04-23 06:57:17

    I have just joined Bounce Energy, I must say they provide excellent customer service and an additional rewards program. I am saving a lot more since I have switched from my previous provider. I am glad I switched and you will be too!


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    USE THIS CODE AND SAVE 50 BUCKS!! 1593135

    duy tran, houston - 2015-04-21 19:43:06

    IM HAPPY WITH BOUNCE AND STIKING WITH THEM UPON RENEWAL. So obviously you should compare the EFT label for all companies and compare prices in the range of how much u use regularly but if bounce is close to another company in price I would definitely recommend it based on a few reasons. 1) website is pretty awesome - can track rewards, view bills, set up auto pay 2) referral program and rewards is pretty solid - I saved 300 bucks last year off referrals alone 3) customer service has been great every time I've called included to transfer my service Use my code to get 50 dollars off your bill and also you'll save me some money, so mutual benefit. And enjoy this great company


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    Bounce Energy plants reviews from makebelieve consumers

    Kelly Clover, San Angelo - 2015-04-16 09:04:03

    I believe that Bounce Energy is planting reviews from fictitious customers, something most other companies are not doing. The reviews that specify a promo code and are extremely glowing are almost certainly being planted. Other sources have complained about Bounce Energy's failure to honor special deals. My bad experience deals with something else. Misleading advertising which some other companies are also guilty of. There was a huge problem with Bounce Energy failing to send paperwork that contained necessary disclosures. Bounce Energy refused to honor an email that specifically said I had 3 business days from the date of receiving documents in the mail to cancel without penalty. I saw another website elsewhere that was so heavily stacked with glowing reviews for Bounce Energy, I knew it either had to be cherrypicked or planted and bogus.


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    Customer Service sucks

    Linda, Houston - 2015-04-08 15:52:11

    Customer Service sucks. When I called to the customer service, the agent on the other side was not even capable of looking up my account, and asked me" are you sure you are with Bounce Energy"? When I changed my address, she kept taking the wrong house number, and was not even bothered to check the house number with me. When I asked her to repeat the number to me, she said "Oh I already submitted it", and it turned out that she had the wrong house number. Save yourself, and don't choose Bounce Energy.


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    USE CODE 1969095 for 50$ bill credit

    Razz, Houston - 2015-04-01 17:18:36

    I've been with Bounce for about 3 months. I'm satisfied with the service, customer service and billing. The rates were quite nominal. They have a decent reward program. Better than some of the big players. You should try them out.


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    Great Company with Perks. Please use code 1607132

    Momma T, Euless - 2015-04-01 07:48:50

    I don't know about you but I love to save money. Check out this cool deal from Bounce Energy. When you sign up for electricity service, we both get $50. The Bounce Energy Refer-a-Friend Program is simple, quick and easy. All you have to do is refer your friends and family to Bounce Energy by giving them your unique link or promo code. We do the rest. You'll get a $50 bill credit for each friend who switches to Bounce Energy AND your friend will also get a $50 bill credit. Give this code to your friends, they will need to give to the rep when they call in to order. Since I've been with Bounce I've saved over $400.00 on my bill, just by using this program. It's a win win situation for us all.


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    VERY GOOD ELECTRIC COMPANY - USE CODE 1593235 TO RECEIVE $50 CREDIT

    Rahil, Garland - 2015-03-31 16:37:24

    Its very good electric company and I have been using since 1 year without any problem. Also they have very good reward program and gives you cash back of $50 , $25 etc on time to time like for 3 or 6 months or if auto pay chosen on first bill. Their rates are decent and didn't get any problems so far.


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    Low Rates, Awesome Incentives, Outstanding Customer Service!!

    Thompson, Killeen/ Fort Hood - 2015-03-30 07:03:19

    I have been using Bounce since November 2013, I must say they are the best Company i have ever dealt with! I signed up on a very low rate 0f 7.9 per KWH I have NEVER had a problem and I get rewards every few months which is AWESOME! I signed up with a promotional code which I will share the link to with this link you to will be offered this low rate and you will earn a $50.00 Bill credit upon your first paid bill!! all you have to do is follow this link http://www.bounceenergy.com/refer-a-friend/raf/1544806 will earn you low rates and $50 bucks you can't beat that!! I have had many friends make the switch and none have been disappointed I highly recommend them!! If your new to TX you will want to take advantage of this low rates and many rewards for paying on time because the summer heat will generate high bills but with bounce you will be happy that your low rate will keep $$ in your pocket!!


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    1591981 - - WOW Save $50.00 CODE - 1591981

    Ellen, Katy, Texas - 2015-03-26 09:48:34

    You will save $50 on your bill by using this code, # 1591981 Then you will get your OWN code to give to family/friends. I switched in May 2014...I have just renewed my service for another 2 years. This is no joke., valid code 1591981, today! If you use this code, you'll save. After on time paid bills, I got 2 movie tickets, after 1 year on time paid bills I got $50 Visa card. VERY GOOD SERVICE - VERY GOOD COMPANY - VERY GOOD RATES


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    not happy

    Richard Smith, Mesquite - 2015-03-24 16:26:57

    I'm a truck driver and i'm gone for weeks at a time. When i get home i get my bills and pay them. This time i get home and i have a disconnect letter ... Ok ... I call Bounce and try to get a ONE day extension for when i get paid. They were quick to say no and it's not allowed anymore. I've been with them for over 2 years... I feel like my loyalty is not worth jack squat to them. I will be looking for a new company on payday. Thanks Bounce for understanding your customers needs and situations. Good Bye


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    Great!!! And Rewards!!

    Kenneth, Alvin, TX - 2015-03-22 12:07:24

    I recently switched to Bounce Energy from Reliant Energy. Love it! I pay around $100 a month for a 2 bed room apartment.


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    Awful Customer Service

    Zachary, Arlington - 2015-03-10 14:51:18

    After waiting an initial 10 minutes to speak to a rep., I was put on hold for 10+ minutes of silence. When I questioned what the rep was telling me, I was put on hold again, this time with music, for 30+ minutes without ever hearing anything other than an automated recording and music. This is currently happen on Tuesday March 10, 2015 and as of 4:50 PM and am still waiting for someone to address my concern.


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    Beware! True review not free advertisement by them...

    Beatrice, Texas City - 2015-03-10 02:48:39

    Please don't sign up with them! They are unethical liars and thiefs! This company should be shit down by the government!!! I will report to the BBB!!! Anyways after being a loyal customer- paying close to 300 a month for 18 month the bill more than doubled- to $626- for a 2 bedroom, one bathroom with 2 people?!? When I called to tell them something was wrong they tried to make it look like it was normal to have that big of an electricity bill and even I stayed calm (because I wont pay- luckily there wasnt enough money in my account when they tried to take (steal) it so will change my debit card). they got very defensive which made it even more clear that something was wrong with that price. No explanation nothing just someone that seemed slow and detached... Well I switched to a different company and now pay $150 a month. They billed me for the half of the month until I switched another $450 I am refusing to pay! It's absolutely rediclueles- the 2 largest electricity bills I received my whole life in the winter 2 month in a row... I guess they jacked up the rates. They need to because their customers are running away fast. I noticed that most of the reviews are negative besides the one with the promo code. Do I need to say more?!


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    Okay company

    John A., Houston, Texas - 2015-03-08 14:12:04

    This is my second time to sign up for a plan with Bounce Energy. In the past I used them for seven months on a month-to-month plan, and had few problems. Bounce Energy offered comparable rates, so I signed up with them.


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    bad service

    Frankie Rodriguez, Garland - 2015-03-04 17:43:01

    This company has the worst policies and customer service I have ever seen. They took my deposit and cancelled my service and contact even after the bill had been paid in full. Then had the nerve to ask for a second deposit. Stay away from this company!


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    Receive $50 Credit On Your First Bill Using Promo Code: 1968245

    Ieisha, Irving - 2015-03-02 14:32:05

    I have recently joined Bounce Energy. I must say they have great customer service and a bunch of additional reward offers. I am saving much more compared to my previous energy provider. I am so happy I switched to Bounce Energy and you will too!


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    Promise the Rewards BUT you never get them

    Lora, Houston - 2015-03-02 09:15:27

    On 1/7/2015, I was told I had made the 6 payments on time and should receive my $ 50.00 "GIFT CARD WITHIN 4-6 WEEKS". On 2/12, spoke with Victoria, she said "You should receive GIFT CARD ANY DAY NOW". 2/23/15, called and customer service said "NO YOU DON'T RECEIVE AN ACTUAL GIFT CARD. WE WILL SEND YOU THE CODE FOR A FREE $ 50.00 GIFT CARD". I asked to speak to a supervisor, she said there is not one and "YOU DON'T NEED TO TALK TO ANYONE BUT ME". So, On 1/7/15-I had made the 6 payments on time & was told 4-6 weeks for $ 50.00 gift card. GUESS WHAT? 3/2/15-NO GIFT CARD, NO CODE FOR A GIFT CARD. Bounce provides pretty good service but when you are promised a reward for paying on time, it is ALL A LIE. The Customer Service is very very rude and you can expect to get hung on many times. RELIANT IS MUCH MORE DEPENDABLE AND SAME RATE. I WOULD HIGHLY RECOMMEND ANYONE EXCEPT FOR "BOUNCE ENERGY".


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    Friendly customer service

    lILLIAN SANDERS, PRINCETON,TEXAS - 2015-02-28 19:24:42

    Has friendly customer service reps and never a long wait. Good rates and lots of rewards available!


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    So excited about my electric company!

    Kim, Wichita Falls - 2015-02-25 13:18:58

    Yes, I am excited! My monthly bill with Bounce is much lower over last year when I was with another electric company. I was really surprised at how much my bill dropped. Electricity is electricity. I don't want to have to pay any more than I have to.


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    Bonus not received

    Rick Wilcox, Kingwood - 2015-02-18 09:55:28

    I signed up with Bounce Energy a year ago and agreed to have my monthly billing charged to my credit card. Therefore all timely payments. The plan included receiving a $50 restaurant gift card after 6 months of timely payments and a $50 Visa gift card after 12 months. They will not contact you when you have earned these rewards. I forgot about the $50 restaurant earned last August and contacted them three weeks ago and I was told it would take three weeks beforing hearing from them in reference to this award. The monthly base pay of $9.95 is too high and for that reason I found another energy company that has no monthly base pay charges and lower rates. I switched to this company earlier this month. I called Bounce Energy for my $50 Visa card reward and they told me because I switched to another company they would not issue it. This was not part of the agreement of signing up. I would never give them my business again and I don't recommend this company for energy.


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    I saved $50.00 by using code 1573854

    bk, Bullard, TX - 2015-02-12 14:54:05

    I just signed up for my second year with Bounce Energy, and the pricing for this year stayed very close to that of last year. They have had some great promotions available, too - one was using the Friends Code which saved me $50.00. The code that I used was 1573854, and it really did work. I like this company because every time I have called with a question the phone is answered by a person - not a computer!


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    STAY AWAY with Bounce Energy !!!!!!!

    Mei Markentell, Houston - 2015-02-12 00:12:42

    We signed up with Bounce for 6.9 cents per KWH. But, our monthly bills have been high compared to our old service provider Reliant Energy. Hidden fees were not told up front at all. We are actually paying 13 cents per KWH instead of 6.9 cents. Account manger never returned our call in this matter. For now, we are stucked until the end of our contract :(


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    Use code 1539780 for discount. Get Great Rates and Choose Your Rewards

    B, Dallas - 2015-02-09 08:29:34

    I have been with Bounce Energy for over a year now. They very promptly notified me when my initial rate plan was expiring. When I went to get another plan, I found that those available to choose from were still very competitive with the offers others companies had to win new customers. This was a pleasant surprise as I am used to finding that the offers to keep customers are no where near a nice as those offered to those switching. Continue to be very happy with Bounce! Don't miss out on getting your discount.


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    Receive $50 credit on your first bill using promo code: 1613172

    Bianca, Corpus Christi - 2015-02-06 18:53:49

    Never had problems with this company, using this promo code for refer a friend credit is amazing. I've saved over a $1000 and haven't paid an electric bill in months. It was a difficult decision, but I'm glad I chose this company. Saving that much money puts more food on the table!


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    I love being able to get rewards-PROMO CODE 1966300 SAVE $50

    Rebecca Faires, Grand Prairie - 2015-02-04 16:51:08

    use the promo code and get $50 off bill, you also get many additional reward offers. I am so happy I switched to bounce electric! Rebecca F.


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    customer service

    Alexander Davie, Dallas - 2015-02-04 15:39:45

    customer service is terrible, when we sold our house in dallas . Bounce sent the final bill to an unknown address,so I never received the bill. So they sent it off to a collection agency without any follow up. I have paid the bill and found out that they took the info down wrong, stating that it was their fault,but they don't care and will not send me a letter stating that. They won't return calls, they lie and say they can not send out a letter like that.!!!!! They just lie and say that has to come from corp but wont connect me to anyone at corp. They also had two other ways to get hold of me after they got the bill returned for wrong address, phone and email are both correct. But they say that after you close your account they don't use those anymore.I would call that BS,use another company.


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    Just switched to Bounce

    Karen , Trophy Club - 2015-01-29 13:02:02

    We have had service with Startex, Champion and Frontier and didn't have any problems with any of them. We shop around when the contract is up to get better rates with different companies. If any of the three companies had offered us the lower rate, we would have stayed with them. We just switched to Bounce and so far the experience has been great. We love the reward program idea... which we didn't have with the other companies. The prices were competitive for companies with positive reviews. I ignore the lower priced companies if their reviews are poor. Customer service on the phone was quick and the representatives were very helpful. I called 3 times before making the switch just to see how their phone service was. Please use my refer a friend code if you'd like to save some money (1965112). Thank you and good luck!


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    GET 50 OFF WITH CODE 1948772!!

    Mandy, Dallas - 2015-01-27 16:07:20

    Bounce has been awesome. I used code 1948772 and they gave me 50 dollars!!


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    Excellent company! Use promo code 1921635

    Stephanie, McKinney - 2015-01-25 19:39:14

    Bounce energy is an excellent company! Competitive rates and they have a great refer a friend program!


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    Poor Customer Service

    Nunya Beeswax, Houston, TX - 2015-01-24 14:03:08

    I originally signed up for Bounce under a 6 moth plan, so I could test the waters and see how I felt about them. They offered a pretty low rate, so I decided to go for it. 6 months came and went, and my contract period with them expired. I had not experienced any problems with them, so I decided to renew, but my rates were *significantly* higher for the renewal. I decided to sign up for a year contract anyway, since I was already established with them. My biggest complaint with Bounce is that they have very poor customer support. They are a "take or leave it" sort of operation, similar to the utility providers with which we have no other option to use, like the water company. Bounce does not really focus on customer service at all. Electricity providers have competition here in Texas due to deregulation of the electric market, and there are quite a few energy providers one can choose from. You would think Bounce would offer more support for their customers, since we can choose our own provider, but Bounce does no such thing. They do not offer payment extensions, live chat support, or a decent average billing program. Their website is clunky, and archaic. Do not bother e-mailing them for support, because they will never respond to you. I have sent countless emails to which I have never received one reply. Once my year with Bounce is up, I am done with their company forever.


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    Just switched after to Bounce

    Marge, Portland, Tx - 2015-01-22 20:56:27

    Looking forward to earning rewards. I I switched to Bounce Energy after Reliant customer service representative blatantly lied to me about the rates, service, and terms. I received a bill for $163 for 22 days. I just moved into the apartment and work in events so I am never home. The rate was very high. I am from another state and not accustom to deregulation etc. I asked the rep to thoroughly explain and she did not. Therefore I am here. I will be back to write another review in a few months. Looking forward to better service.


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    Great for what you pay monthly.

    Andrew M., Houston - 2015-01-20 09:07:53

    Honestly a lot of people will complain about the rewards program and all of that but to me it is a non-issue because I save a lot of money on a monthly basis. My bill is usually never over $70 a month which makes me very happy. Overall a good company to use for your home.


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    So far so good...

    Derrick , Houston, TX - 2015-01-08 12:38:40

    I recently set up new service with Bounce enregy and I have to say it has been the easiest process by far! Since my new set up I have had to call in a few times just to make sure I understood my plan, charges, ect. Both times I called I received AWESOME customer service. Once my set up is completed I will write another review based on set up.


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    BOUNCE ENERGY ROCKS

    Anky, Plano - 2015-01-04 09:30:19

    I switched from TXU and very happy with they service. Rate is very low and no hidden charges. In addition I got $50 bill credit for referring a friend which is quite cool. I would highly recommend bounce energy.


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    I know friends that have 5 star report!!!

    Mary c. Lavallee, Frisco - 2014-12-15 10:50:55

    Excellent Cust service


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    Very Satisfied!

    Ben S., Dallas, TX - 2014-12-13 09:09:06

    In total, we pay $0.11-0.12 per kWh and consume 500-800 kWh per month. Bounce offers rewards at 6, 12, 18, 24, and 30 months for paying on time. Their website offers estimates for your next bill based on current usage and detailed breakdowns of your monthly usage. I couldn't be happier with their service. Referral Code: 1897766 for $50 off.


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    Best out of Bounce, Reliant, and Direct Energy

    Lisa, Dallas - 2014-11-07 17:11:54

    I have had Reliant, Direct Energy, and currently am with Bounce Energy. Reliant was the worst. Direct is pretty good. When I had them, they participated in Light up Texas which helps struggling families get their bill paid. BUT when I moved to a new town, I researched for the best price and found Bounce. It really sounded to good to be true, but they are absolutely AMAZING. First off when I Googled reviews, I found several people posted their "Refer A Friend Code" in their references because when someone starts service and uses the code, that person AND the person starting service gets a $50 bill credit. Which is Legit. Bounce Energy also sends you movie theater and restaurant gift cards, and periodically $50 bill credits when you pay your bill on time for consecutive months at a time (starting at 4 months.) I live in an upstairs, high vaulted ceiling apartment (1 br) and my bill is always around $85-$90 even when it's hot outside. They will send you a weekly usage summary so that you can see how much you're using each week (which helps me be cautious of when I need to quit leaving lights on in rooms that I'm not in.) All in all the best thing is that the bill is so low and then the side perks are just great. It's the little things :)


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    Very pleased with this company! Use Promo Code:1924221 :)

    May, Pharr, TX - 2014-10-30 12:04:21

    Great customer service and many opportunities to save money. They keep up with anyone who gets involved with them through social media. More companies should to the same!


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    PROMO CODE # 1591981 --Save $50 NOW

    Ellen, Katy, TX - 2014-10-28 10:06:39

    I switched to Bounce in May 2014, I have been very pleased with everything, and I just earned 2 Free Movie tickets. Rates are competitive! GET $50 off your bill after you pay for 1 month, and you get a code to refer your own friends so they can get $50 off too!


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    LOVE IT!

    Jason, Houston - 2014-10-27 18:52:24

    RECEIVED BEST RATES AND DISCOUNTS!


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    Great Company with Perks. Please use code 1607132

    Momma T, Euless - 2014-10-19 08:59:01

    Check out this cool deal from Bounce Energy. When you sign up for electricity service, we both get $50. The Bounce Energy Refer-a-Friend Program is simple, quick and easy. All you have to do is refer your friends and family to Bounce Energy by giving them your unique link or promo code. We do the rest. You'll get a $50 bill credit for each friend who switches to Bounce Energy AND your friend will also get a $50 bill credit. Give this code to your friends, they will need to give to the rep when they call in to order. Since I've been with Bounce I've saved over $300.00 on my bill, just by using this program.


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    Like the website!

    Diane, Pearland - 2014-10-16 12:09:50

    I just switched to Bounce and the enrollment was very simple and straight forward. I can see why they won the JD Power award.


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    Great provider

    Sara, Houston - 2014-10-16 07:01:22

    Really happy with Bounce- great price and great customer service.


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    You Will Get $50 by Using This Code: 1905000.

    Andy King, Houston - 2014-10-15 16:48:00

    The company has good customer service and fast reacting. The rate is good comparing to other companies. The fact sheet is clear and easy to understand.


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    Use Code 1613172 for a $50 credit on your bill!

    B, Corpus Christi - 2014-10-14 22:25:24

    Love the custom plans, and love the refer a friend code. Best electricity company I have been with! Never had any problems.


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    3% discount after 12 payments on time

    stavros fotinopoulos, houston - 2014-10-02 07:51:35

    30 days and counting reasons why they will not give me the discount #1 i did not request the reward after the 12th payment #2 not entitle to the cash back reward because i did not renew my 1 year contract.#3 that program is no longer valid.can not wait to hear the next one!


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    UPDATE: We Switched and Its Still Great! Use Code: 1574566 for a additional $50.00 bill credit

    Mike B, San Angelo - 2014-10-01 10:14:47

    CURRENT UPDATE: We still couldn't be happier and they still offer us the cheapest rate. We locked in our rate for 12 months, picked the e-billing option, yes to auto pay, no thanks on green. Plus we got a $25 bill credit at sign-up, a $50 credit after our first 3 months, quarterly rewards and the referral bonus is great. Use this code and give it to your friends 1574566 we lowered our electricity bill and earned $50!! Sign-up-today! Great Company. As for the negative reviews about not receiving the bill credits and late fees just make sure you make your payments on time EVERY month. Also customer service has never been and issue for us. When we have had to call our questions where answered and the wait time is usually less then 5 minutes. We are still very happy customers!! Thanks to the rewards program and cheaper rates we are now saving over $300 a year. I highly recommend using this company.


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    # 1 Energy Company in Texas

    Temeshia, Euless - 2014-10-01 09:59:44

    I must say I found the perfect Energy company in Texas. Each customer that I refer receives $50.00 off for signing up. I'll also receive the same. It's a nice reward to have and it comes off your bill the next move. I've received over $300.00 off my bills thus far. So please use the code below when you sign up. Once you sign up you can start referring friends and family members as well. * REFER-A-FRIEND PROGRAM DETAILS: The Bounce Energy Refer-a-Friend Program is simple, quick and easy. All you have to do is refer your friends and family to Bounce Energy by giving them your unique link or promo code. We do the rest. You'll get a $50 bill credit for each friend who switches to Bounce Energy AND your friend will also get a $50 bill credit. WHY YOU SHOULD REFER YOUR FRIENDS: On top of the obvious savings on your electricity bill for yourself and your friends, Bounce Energy always provides great low rates, a variety of plans to fit your lifestyle and excellent customer service.


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    Awesome energy company!!!!

    James C., Fort Worth - 2014-09-30 14:17:01

    I had Green Mountain Energy and TXU before I switched to Bounce Energy. They are great energy provider and have a great costumer service. I used this code (1539780) to get a great rate and discount. It's been six months and I have had no problems.


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    Reviews??

    Bill Thompson, Houston - 2014-09-24 04:32:41

    This company's #1 ranking in the poll appears to be pumped up by customers (or company reps??) touting their "promo codes" to everyone so they can glean additional $50 discounts on their bills. Kinda cheesy if you asked me. The negative reviews seem to by typical of other consumer complaints: "no one answers the friggin' phone" etc. I would avoid companies like this.


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    Use code 1539780 for discount. Great Rates and Great Rewards

    Beau, Dallas - 2014-09-15 21:25:08

    I have been with Bounce Energy for almost a year now and still a very happy customer. I still have the rate I signed up for, I can access my account anytime from anywhere and I am earning great rewards for the electricity I use anyway. Have only had to talk to customer service twice and each time was able to quickly get answers and resolution. Compared to the 3 other companies I have had in the past, this has been a night and day experience. All Positive!!


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    Awesome Company! Promo Code 1900628

    Satisfied Customer, Arlington, TX - 2014-09-15 17:41:56

    I have had this company for sometime now and they are seriously awesome. Their customer service has been prompt to help me every time I have called, and I have never had any service or billing issues. The rate they advertised is the one I have been charged so far. They even send you emails with your weekly energy usage and some hints on how to reduce energy usage. They also use the most amount of recyclable energy of any of the other major companies.


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    Use code 1927178 for 50 off your bill

    Matt, Hutto - 2014-09-13 13:49:35

    I've had Bounce Energy a few times now and I've always love it. I love their low rates too. As long as you pay your bills on time you will be golden. You can even get bill credits if you do auto pay on your bill. All types of way to save money.


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    Use code 1527741 for $100 off your bill

    Sam Jones, Dallas - 2014-09-12 17:45:43

    Have been with them for over a year now and love it! Great customer service, no problems with billing or payments, and awesome rewards! I have been personally quite happy with them! I also saved $100 on my first bill by using a promo code


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    Good for 1 year then raised price

    Sam Courtney, Carrollton - 2014-09-12 12:39:55

    They were pretty good for the past year, then my renewal came and it was .01/kwh higher, 1 cent, and did not do anything to keep me - when I called to speak to someone about my renewal, they were not very helpful and said I could see my renewal prices online and that was it. No attempt to keep me. Their rewards program was pretty good, I did get rewards of $50 for 6 mth payment on time - it was a restaurant.com gift card. If they offered to keep my rate the same for another year, not even lower it, I would have stayed. But no such luck. I changed to Brilliant and will see how that goes for another year - if I have to change every year, which seems to be the pattern for the last 2 years, I will. Gexa did the same to me a year ago. It is a shame that no company will try to keep their customers by maintaining or even lowering their rate. It costs more more to get a new customer than to keep a current one - don't they know that?


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    Stealing People's money

    NOT A HAPPY CAMPER, Corpus Christi, Texas - 2014-09-11 09:44:34

    I got this company because I was told by my apartment complex to get them. I was 19 when I moved into my apartments and got this energy company. I am YOUNG, but NOT STUPID. After being with this company for a few months, I received a notice from my bank that I had $100 in NSF fees. I knew I should have plenty money in my account. When I contacted my bank they said that Bounce Energy took a payment twice, which cause several other transactions to be "insufficient Funds". I told my bank they should not have done that. I called Bounce and they didn't even apologize. All they did was ask if I wanted to leave it on there as a credit. I told them no because they never should have taken the payment twice. They said they would credit my account. Fortunately for them, my bank had already told me that they saw where this was the energy company's fault and refunded the NSF fees back to my account. They are SO lucky that I have an understanding bank.


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    The sign up was seamless and easy,

    Ronnie, League City - 2014-09-09 13:42:24

    The sign up was seamless and easy, put a call into customer service and received excellent service over the phone! Next day hookup with electronic meter! I'm refering everybody!


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    Excellent experience with Bounce Energy so far

    Sam C, Colleyville - 2014-09-09 12:20:07

    Have been with them for over a year now and love it! Great customer service, no problems with billing or payments, and awesome rewards! We signed up for auto-billing and have had no issues. Their website is easy to navigate, they send weekly electricity usage statistics, and have some pretty decent loyalty/rewards programs (3% cash back, free movie tickets, etc). I have been personally quite happy with them! I also saved $100 on my first bill.


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    Receive Bill Credit

    Energy, Euless - 2014-09-07 07:01:17

    Just received $100 off my bill for Sept. Use the referral code and we both win with a $ 50 credit. YOUR REFER-A-FRIEND CODE


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    Hope this review helps! $50 credit code: 1896774

    D, Copperas Cove - 2014-09-05 18:08:43

    Hello Sir/Ma'am, I would recommend this company. Some tips that I hope helps you out for those in the Military as I am or if you’re not I think you’ll still find it helpful. If you have movers scheduled I'd recommend having the electricity turned on one day in advance. I scheduled my electricity to be turned on the same day the movers were showing up and the electricity was delayed by an hour from when it was supposed to be turned on. The scheduled turn on is completely automated so calling the company won’t do much good the day the service is supposed to start. Save yourself the stress and have it turned on early. Also the autopay is a pretty good system which saves you from the hassle. Overall I’m happy with the service and don’t have any major complaints. Wishing you all the best and a stress free experience with this service and life in general!


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    Use promo code 1921635 and get $50 on your bill!

    Stephanie, McKinney - 2014-08-31 12:22:48

    Great electric company!


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    Hours on the phone

    Amir, Houston - 2014-08-29 16:40:34

    Everything was alright till I moved out of my apt. and wanted to take the service off my name! I spend about 4 hours (in different days) till I get to talk to a costumer rep.. I took it off my name, they charged me and a few days later charged me again for the bill and I had to go through HOUUURRRSSS of waiting to talk to a costumer service again!


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    So far so good! REF: 1593192 for $50

    Mark, Pflugerville, TX - 2014-08-25 22:11:47

    Introductory rates are good and I haven't had any unexpected charges on my bills so far (been with bounce for 4 months) The rate for the month-to-month plan has increased as the summer goes on, but I expect it to drop this winter and I'll lock the rate for a longer term (hopefully). I received my $50 credit on my 3rd bill for the sign-up referral as promised.


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    They give you $50! Enter Promo Code 1542950

    Kelsey Gillespie, Dallas - 2014-08-20 11:05:01

    They offer rewards if you make all payments on time! So easy.


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    Bounce Energy has been great!

    T. Anthony, Houston - 2014-08-20 07:06:46

    I switched from Star-Tex (they didn't even try to save me when I switched) to Bounce Energy because the rate was much lower. I didn't notice any difference in my service. The only difference I noticed was a lower rate and Bounce emails me a weekly usage report. So far everything has been great.


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    Use code 1613172 for $50 on your bill

    Jack, Corpus Christi - 2014-08-12 21:42:49

    Great energy company, never had a problem with it. Refer it to everyone :)


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    Extra deposit being charged after 12 months of service

    CRW, Houston - 2014-08-07 14:16:01

    Bounce is a good company. (As far as my monthly bills are concerned!) However, its time to renew my plan and after a year of loyalty I was told by the rep that there's a $100 deposit required to renew my service. Never have I been with any company and they required me to pay an additional deposit. I do not believe they value their customers as they should. Don't get me wrong the $100 deposit isn't the issue. The issue is the treatment of loyalty and being committed to a company that doesn't hold the same loyalty and commitment to you! I honestly believe this is illegal and I'm looking into it. Has anyone else had this happen to then as well?


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    I got the discount with code 1573854

    Becky, Bullard - 2014-08-01 12:39:39

    I give Bounce Energy a great rating! I have had some bad experiences with other companies, but Bounce has a very good reputation here in my area. I ended up signing up online with the "build your own" plan. I have every expectation that they will be a great provider. I value customer service, and that was a major part of my decision.


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    Fake "reviews" for higher ratings Stay away

    Anthony, Dallas - 2014-08-01 07:28:12

    They have a lot of reviews offering "promo codes" and pricing that I am convinced are published by representatives. Terrible customer service long call wait times for anything unless you are buying new service. Save yourself some time and stay away from these guys.


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    Complete crap!

    RSW, Round Rock - 2014-07-30 09:09:28

    First off you don't get your rewards as promise. Second if you go just one day pass your due date they will blow up your phone telling you to pay. Then right after 6 days of being late they send a disconnection notice and then charge you $20 just for that and then a $10 late fee!! Not everyone gets paid one due dates! Oh and when I try to call and ask questions on my bill I sit an average of 30mins on hold waiting for a real person to come on to speak to! So yep I am now breaking my contract and they can shove my last bill and any other fees up their asses!


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    Great Company! Use sign up code 1527669 for a bill credit!

    Yoder, Cleburne - 2014-07-30 07:49:54

    I have been with bounce for a year and it has been amazing! I used a sign up code and saved money right away, plus I have been saving all year a good fixed rate plan= win, win! I don't have a single complaint.


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    Be Aware of 'Auto-pay', Communication and The Company Line - The Customer Is Never Right!

    S Taylor, Ennis, TX - 2014-07-01 14:45:12

    After having Bounce since 9/2012 (switched from 20+ years w/TXU) and recommending Bounce many times during those early months and always paying our bill on time or ahead of payment time (and receiving several referral 'bonuses' and 'cash-back rewards'), I noticed when it came time to lock in a new rate this spring 2014, that Bounce wasn't getting customer ratings as highly as they were in 9/2012. I gave them the benefit of the doubt because they seemed to be constantly in contact via email (their touted 'customer account management software') about everything from weekly usage to offers etc. But, I noticed other companies were not only getting better reviews but were also offering better rates, which in the fall of 2012 were almost always dominated by Bounce. But, again in the Spring 2014, I gave Bounce the benefit of the doubt and long story short, I renewed with Bounce and took a 24 month plan Spring 2014. At their constant urging, I enrolled in 'auto-pay'. Between my wife and me, we have 5 BOA accounts and recently BOA sent me a new card on one of my accounts with the caveat that unusual activity has taken place and I should activate the new card in place of the other one -- and to BOA's credit, they called me almost daily saying I needed to activate the new card. Turns out it was the card that Bounce has on file for 'auto-pay' and once I activated the replacement card - BOA cancelled the old card. The cancellation phase passed over a long weekend and the Bounce 'auto' payment was not collected. The company (Bounce) that bombards me constantly with emails (their touted 'customer account management software'), did NOT send an email indicating anything about a non-payment, overdue payment -- nada, zip, nothing! In fact, I eventually received a phone call from an unknown '877' phone # - 5 days after the 'uncollected' due date from Bounce 'collections' with a message to call. It was interesting I got an American-sounding human very quickly when the 'collections' dept. was called, but other Bounce # take me into customer purgatory hold (which I honestly thought was different about Bounce in the fall of '12)! So once called, still not knowing about the BOA 'auto-pay' issue, the Bounce collection woman,'Yolanda' was at first a scripted robot-like rep, asking me multiple questions (account #, address, name, etc) before finally my last 4 digits of my SS#, which she said didn't match and she couldn't continue. "Really!? After 18 months, do you not have another security question you can ask?" After putting me on hold multiple times and literally cutting me which I believe she intentionally did after I ask to speak to a supervisor or someone with the ability to make a decision - which I never spoke to (i called back and to my amazement got 'Yolanda' again) then eventually as I asked 'Yolanda' she became condescending with a smirking tinge while (scriptedly) continually apologized for MY being upset. 'Why are you apologizing for my being upset?" That made no sense! When I asked why I had not rec'd an email (their touted 'customer account management software') about this, she said Bounce didn't do that - that this was my responsibility, even though I pointed out that they send multiple emails (their touted 'customer account management software') a week about everything else. In fact every answer she gave was the same: 'when you signed the agreement... customers' responsibility' I asked her to note in my file and pass along company-wide the fact that a courtesy email about a 'auto-pay' not going through would go along way in the future. She smirked and said 'oh, believe me, every word of this call is going into the files'! I asked is the call being recorded, since she did not state it up front, she curtly said, 'Yes!'. That had NOT been indicated to me! I said. 'You (Bounce) have not offered me one thing for being a loyal customer, have you?' She said, 'no'! I asked, 'will you offer me anything for being a loyal customer? "NO!"I said, do you understand how someone that has been loyal for over 18 months payment-wise, made referrals etc and now is being told that it means actually nothing to this company - feels about this. "It IS the customer's responsibility. I apologize you feel this way!", was her answer... Really!? Conclusion, I am appalled with Bounce Energy, their customer service, collection reps and their touted 'customer account management software'. July 2014 Bounce is NOT the company I signed with in 9/2012. Maybe that's par for the course for new aggressive customer-centered companies that eventually become just a cash-cow with a customer-be-damned policy in the wake! Their rates were much higher in 2014, even for a 24-month locked-in rate, but I was loyal! I gave them the benefit of the doubt, maybe those negative reviews were just hard-to-please bargain hunters, or even shills for other companies, I thought. Well, I don't think that anymore! I know energy companies deal with fuel prices that are constantly in flux and well regulated, but I stayed loyal to Bounce because of the personal service and their touted 'customer account management software'. And, when there were other options, I am now ashamed to say -- I ignored them! Never again! I really, really, really regret renewing with Bounce spring/2014 and not because the prices were not as competitive but the personal service and customer loyalty aspect now means zero to them. Big mistake - on both our parts! As as soon as I can get away from Bounce, I will! Maybe I can't find another company that gives a rip about loyal customers, but I bet I can at least find one, at the same price - if not better that will at the very least be 'different'!... and for me, 'different' will be better than Bounce Energy 7/2014! Fyi, the 'customer account management software' line is from their company blurb at the top of this page!


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    great..use this code to save $50

    ss sd, abilene, tx - 2014-06-29 19:42:27

    great company


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    Switch and Save! Use code 1395335

    teena, houston - 2014-06-26 18:29:05

    Give this code to your friends, they will need to give to the rep when they call in order.Lower Your Electricity Bill and Earn $50 for you and me!!


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    Bounce Energy Credit

    Sable, Round Rock - 2014-06-26 08:02:59

    I've had no problems with bounce, I customized my own plan, they processed my order within 24 hours, I'm enrolled in autopay and I haven't been overcharged. They send you weekly emails about your usage and what your estimated monthly bill will be.


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    GET A 50 BILL CREDIT USE THIS CODE 1590076

    J.S, Houston Tx - 2014-06-25 15:18:31

    I am a current employee at bounce energy and I Love the service the rate is GREAT ! as well as the benefits that comes with signing out .... checkout more offers and look on bounceenergypromocodes.com to see the promotions we have going on as well


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    Use this refer a friend discount promo code: 1613172

    B, Corpus Christi - 2014-06-24 17:20:50

    I love the customized plans and promotions. I was comparing prices with other companies and did my research for a good couple of hours. I used to use another energy company with my last apartment, but they would spike my electric bill. I'm trying out this company at the moment, and I've been totally satisfied!


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    Awesome Savings and Rates - Great rewards program!!!

    David LIbby, Crowley, TX - 2014-06-20 07:17:43

    Recently swithched and couldn't be more happier. Discounts and savings at every corner, I used a promo code and received $50 and for signing up I also received $150 Visa gift card. I'm loving it!!!


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    Do NOT use Bounce

    Krinken, Pflugerville TX - 2014-06-19 14:04:42

    We received notice that our contract was expired and we needed to sign up for a new plan. None of their plans were good so we went with someone else. Now Bounce is trying to charge us an early termination fee. Their customer service refused to help us. On further inspection of our billing we noticed our charges did not add up. We were supposed to get a guaranteed rate but we did not get it. They also refuse to give us an itemized bill with more detailed information about all of the cryptic charges that pushed our bill up. Bounce uses trick gimmicks and funny billing to trick customers. As for right now I must rate them as a bad brand.


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    By far the WORST electric company

    Jessica, Arlington - 2014-06-19 07:01:53

    I moved into my new apartment a year ago and was told by management that I had to sign up with Bounce Energy for my electric. I had the worst customer service experience on the phone just to enroll. The customer service rep on the phone couldn't get any of the enrollment information correct. I had told him that I wanted to enroll in the month to month Thrifty Saver program, and when he had read the contract over the phone, he had said that I was to be enrolled in that plan. Once I was able to access my Bounce Energy account online however, the account was labeled as the Terriific 12 plan. I called Bounce Energy twice regarding this error, and both times the situation could not be fixed. I was told that Bounce Energy would need to access the recording of my enrollment to verify that it was in fact a mistake. I have never heard back from them, despite trying to inquire as to the status of this huge error.


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    Late Contract

    Alana Blain, Seabrook - 2014-06-16 13:04:31

    We signed ip with Bounce, 13 months ago. That hooked us in at 7.6 per kwh. Oir first bill was 5 days and we got the discounted price. The next bill came in and it was around $400. They were bills us at a rate of 15.8 kwh. They fixed the issue and gave us the discounted rate and we locked in a 12 month contract in July last year. I remember cause I was visting family in NM. One year contract at 11.8 kwh. Ok, contract set and started. May, this year, we get an email that our contract is almost up and to renew. July is 12 months, contract should be ending. We found a better at 9.8 kwh and less fees and we did it 15 days before the contract ended. We got our bill and they are saying that we STILL expected to pay them a 200 early cancel fee, 15 days really? I called and they told me to contract did start till aug. Wait when i locked into the contract in the begining, they said two days from that day i couldnt cancel without the fee, but THAT WAS JULY. To shorten it, they arent listening, understanding, or much care since we chose to move. They changed my due dates after Id get the bills, random fees, have to wait 20 plus mins to talk to someone and they would much rather paint their nails and talk about weekend fun.


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    Good program, but rates not competitive

    Derek , Kingwood, TX - 2014-06-16 10:26:26

    I got a good initial rate and the rewards are good if you keep paying on time, but after two years the rates are two cents higher than the competitive rates on powertochoose dot org so I have to switch. It's a nice service, but not worth a two cent premium. Seriously?


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    So far so good

    AJ, Tioga, texas - 2014-06-15 13:52:35

    I've had Bounce for 3 months. So far I'm very pleased with the company. I did my research when I changed from Texas Power. I wanted a Texas Company and Bounce was my first choice. I'm excited about the bonuses offered. As I pay my bill on time anyway, now I'll get great rewards. I've all ready received the $50 reward for referring someone.


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    Excellent So Far

    Customer , Euless - 2014-06-15 08:35:20

    Haven't had any issues with them. Switched from TXU to Bounce Energy. Use this code to receive a $50 bill credit. 1607132


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    Bounce Energy Savings

    Amy, Houston - 2014-06-11 21:30:00

    I've had Bounce for 12 months. I've been reading the negative reviews, and I think sometimes the details are lost in the fine print. They do expect perfect payments, no late payments to be eligible. When I didn't get a reward, I messaged Bounce via facebook and they immediately responded and handled it. Pleased with the rates and the rewards. Overall impressed!


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    USE CODE 1610234 and get a GREAT DISCOUNT!!!!!

    angela, dallas - 2014-06-07 07:57:59

    bounce has been great and easy compared to the electricity company we had before. plus it has great rewards!


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    Save $50, use code 1609919

    Dan, Houston - 2014-06-05 07:41:56

    Service has been great so far! No complaints.


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    Use code 1898681 to get $50 discount! So Happy I switched!

    Erika, Laredo, TX - 2014-06-03 09:29:04

    I had been with TXU for 3 years and and with Mega energy before that. While TXU has some great tools for taking control of your energy expenses, their pricing is not competitive. My rates just kept going up! Bounce is competitive and has just as many tools to help you control your energy expenses. And the perks are an added bonus!


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    Great and steady prices

    Sam, The Colony - 2014-06-03 09:10:17

    I've been with Bounce for a couple months now and I really like it. I had reliant before and hated it. After a couple months of paying on time I got $50 off using this friends code.


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    Best provider for me , so far !

    Elin, Dallas - 2014-06-02 16:11:11

    I recently switched from the worst provider in the world (4change) and I`m so so happy with Bounce Energy. Use my fresh referral code (1346812) on sign up or sign up via the link below to get your $50 sign up bonus. I used one and my 1st bill came just $22 !!


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    Waste of time

    Aly, Killeen - 2014-05-30 08:49:28

    I was excited to get the Thrifty Saver Promotional! Shortly after ordering and before move-in, my apartment decided to switch rooms due to renovations. I called Bounce Energy to change the apartment number and was on the phone for my entire 75minute lunch break which got me three "transferred" (I was dropped each time) calls. Frustrated, I called back the next day to be dropped again and placed on two ten minute holds...only to find out that if I wanted to change my apartment number I'd have to order a new service because the one I'd signed up for was no longer available at the same price. Fed up; I ended up cancelling all services. The women I spoke to were all very nice; however, seemed very confused with every question I posed - could've told me the issue in less than ten minutes.


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    No one EVER answers the customer service phone!

    Sharyn Teitelbaum, Plano, Texas - 2014-05-27 09:18:25

    After our 12 month contract, I couldn't wait to switch to any other company. Whenever I called the company, no one would ever answer the phone. Sometimes I would hold for 45 minutes before hanging up without speaking to anyone. We lost power for 4 days in an ice storm, and I still couldn't get an answer to my phone call. We had Champion for 3 years prior to our 1 year with Bounce; I loved Champion, but rates were much higher. Our contract is getting ready to expire, and I've already set up new service with a different provider.


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    I used Promo Code 1899273 for a $50 credit on my bill and 3% back on my bills each month

    C Thompson, Houston - 2014-05-25 07:29:32

    I love that you can customize your own plan. Great rewards programs and cheap rates-- cant beat it! Happy with their customer service and ease of switching as well. I used Promo Code 1899273 for a $50 credit on my bill and 3% back on my bills each month. Happy Happy Happy customer!


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    1899372 Use this code, get a discount! Good company!

    Frank, Frisco - 2014-05-24 12:40:33

    Good company easy to use! Online billing means I'm never late! Decent prices and no lies so far.


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    Great Rate and Service - CODE 1607562 to get $50 credit at enrollment

    CEC, Plano, Texas - 2014-05-20 15:53:27

    Used them in the past and now going back. Great company and great offers all the time..I love the AAdvantage miles and of course the credits from using a code. Great Rate and Service


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    Use code 1898681 for a discount!

    TXLatina, Laredo - 2014-05-20 14:20:11

    Amazing service! You can pick and choose what you want in your plan which includes what kind of rewards you'd like to have. So far so good. I have been a loyal TXU customer but their prices keep climbing! I have used Ambit energy for my business and was very disappointed with their service.


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    Save $50 now! Use promo code 1607371

    New Bounce customer, Houston - 2014-05-19 17:23:40

    What a simple transition! After years of gouging by Reliant, switched to Bounce with a sweet introductory rate. Couldn't be happier. Customer service was very helpful in reviewing all available plans. Looking forward to being a Bounce customer!


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    Use 1601979 for a $50 discount!!!

    Gab, Houston - 2014-05-15 15:05:33

    This company is the best! They are responsive, and helpful with any questions or needs that you have! I love this company, and they are easy to work with! Remember, use 1601979 to get a $50 discount on your services! It's worth it! They are awesome!


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    SAVE $50 WITH PROMO CODE: 1593135

    Vince, Houston - 2014-05-13 08:26:02

    SAVE $50 WITH THIS PROMO CODE NOW! You will save $50 on your first bill by signing up with this code (and so will I). Bounce has been great so far, they offer awesome rewards and its very easy to keep track of your statements and payments online. They make it real easy to track your rewards as well. So far I'm really happy with this company and don't have any complaints! Wayyyy better than other companies I've had to deal with, who always made mistakes with billing and even setting up/cancelling service.


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    Use code 1539780 to get a discount

    Robert, Dallas - 2014-05-12 21:10:06

    Great Service and no issues. Used a code and got a great rate and a discount. Whether you want regular or green energy you can find really good rates and no surprises. While I was initially skeptical, I have had no issues what so ever. Very happy customer and hope you will be too.


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    This Code Works! 1527669 get bill credits, I've made over $1,000 AWESOME COMPANY !

    V.Yoder, Godley - 2014-05-06 16:15:50

    I made the switch and I am loving it! Good rates, good service, and awesome credits. Use the code and get $50 and then pass it on for more!


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    Beware

    RH Rafferty, Houston,TX - 2014-05-06 07:55:40

    Be sure and look closely for disclaimers. the priority connect fee is not listed and it's $36.00. When I found out I had just connected service and realized it, When I called Customer Service, their response was it was too late and could not be changed or cancelled.


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    Bounce Energy Promo Code ($50 credit): 1604949

    Kenneth, Alvin - 2014-05-05 12:09:13

    I had Reliant Energy for 2 years. Great company, but figured I could find a cheaper (but reputable) company. The top 2 I found were Bounce Energy & another one (I forgot the name of them) on PowertoChoose. Plus, they have regular rewards, cant beat that! Great customer service, you will not be disappointed. Use the promo code above when starting service for a credit of $50 as well!


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    Use Bounce Energy promo code: 1598370 to get $50 credit

    Palas, Houston - 2014-04-24 14:49:42

    I switched to bounce energy recently. Unlike other electricity provider, you can customize your own plan and they are cheapest of the lot with many lucrative offers. Online rate is different from what you get if your order over phone. If you are ordering for the service online, save the customized Electricity Facts Lebel (EFL) and make sure you are getting the same rate by calling the customer care. Because in my case they made a mistake and I had to email them the EFL. Also no auto payment information page appeared for me and they had to set it up manually.Nevertheless I got the promise that I would get the same rate what I customized for. Although my online account shows the corrected rate, the EFL is still not corrected. Also make sure to choose Bouncy energy rewards program because you start getting them from six months onwards. If you take 3% discount offer, thats going to happens form 12 months onwards. So if you are choosing for shorter time frame, go for bounce energy rewards. Customer care responds well to your complaints but probably their higher authorities take longer time to react as it happened in my case (no correction in EFL although online account shoeing corrected rate). Another important drawback they have, is, they do not give you your weekly usage. Overall its a cheapest one and they give lots of lucrative offers.


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    I made the switch and am very satisfied! Get 50$ off your first bill with promo code 1601290

    Tara , Dallas - 2014-04-23 07:08:38

    I switched from StarTex due to holding for 20 minutes just trying to renew my plan, then they offered me one of the highest rates available so I decided to shop around. Bounce energy gave the lowest rates with the option to have a month to month contract with no commitment! They also offered me 50$ off my first bill using the code 1601290! Make the switch I promise you won't regret it!


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    THE BEST DEAL!!! PROMO CODE 1589531

    Alia Zibdeh, Houston - 2014-04-22 10:17:56

    I got $75 bill credit on my account just using this promo code 1589531. I have a locked in rate at 9.9/Kw. My husband and I barely use 500kw and we pay some where around $40 bucks for energy; and they have great deals with customer promotions. I got $75 bill credit on my account just using this promo code 1589531. They are very helpful and have great customer service.


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    Refreshing new approach to electric home service.

    Peter Asfour, North Richland Hills - 2014-04-10 16:43:01

    This is new way to shop for electric service in Texas. You now have the choice of a fixed plan from 11 to 36 months and anywhere in between. Use there web page and check every month because it's different depending on how many months you want to lock a rate in and they have great promotions and gifts. Use promo code 1597439 to receive a 50$ dollar bill credit. They are definitely worth a look. I chose the 15 month plan at 9.6 cents per KHW and dumped Startex power were customer service has disappeared.


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    FIVE BLUBS (STARS)!!

    Ashley Henderson, Waco, TX - 2014-04-08 19:56:55

    EARNED $50 OFF MY FIRST BILL!! Who doesn't want to earn rewards while they are using electricity?!?!?! You have to pay an electric bill regardless! I switched from TXU and am SO HAPPY with Bounce Energy!


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    Awesome Reward Program! Use this promo code 1594135 to get $50 bill credit!

    Lily, Missouri City - 2014-04-05 22:45:06

    I paid too much with other companies. I am so glad I switched over to Bounce Energy!


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    Use Coupon Code 1593514 and get a $50.00 credit

    David, Spring - 2014-04-03 16:16:47

    This company has great reviews and a very competitive price.


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    Bait and Nothing

    Elizabeth, Bedford, TX - 2014-03-31 08:33:41

    I've never received the bill credits of $50 for paying my bill on time and $25 for signing for a second year. I believed these to be real dollar credits. When I finally got through to Customer Service after interminable waits, I was told it was $50 for a Resturant.com card and it would take 4-6 weeks to receive. Well, six weeks later and still nothing. This does not surprise me. New renewal this year.


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    Excellent service! Received $100 discount too

    Sam P, Dallas - 2014-03-27 19:58:14

    Love it so far! No issues with billing, customer service or payments, and awesome rewards! We have been quite happy with Bounce Energy! We also saved $100 on our first bill. https://www.bounceenergy.com/refer-a-friend/raf/1527741


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    Get a discount with special code 1539780

    B, Dallas - 2014-03-26 16:44:52

    My plan is exactly as Bounce promised. No hidden fees or misleading rates. I even got a discount when signing up. I have been with bounce now for 6 months now and kept waiting for some unwelcome surprise but the great experience continues. I have been with a number of other companies and would not hesitate to recommend bounce.


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    GREAT REWARDS!! Use it to get $50.00 off=1590374

    Manny, Tyler TX - 2014-03-26 16:38:10

    I've been searching for service and checked different companies. BY FAR they have the best rates AND SUPER AMAZING rewards. Use it to get $50.00 off=1590374. Trust me I'm very happy with the decision.


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    Just Enrolled! Use Promo Code 1584650 to get $50 off bill.

    Alia, Houston. TX - 2014-03-25 10:58:17

    They were very helpful! I was with Ambit energy before and they charged me $10 extra just for using less than 1000kw.With bounce my locked rate is 9.9/kw. :D


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    Get a $50 Credit with code: 1589417

    Bob J, Roanoke - 2014-03-25 07:36:37

    I can't believe that I'd never considered switching before... until I looked into the details of my current provider (Green Mtn) who I'd used for the past 8 years. I NEVER had any problems AT ALL with GM, but I was startled to see that they were WAY overpriced!! My bad for not looking into the details sooner. The switch was easy and painless. DO IT!


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    Bounce Energy promo code: 1584650

    Oscar, Irving - 2014-03-14 22:49:06

    You will obtain $50 bill credit after you sign up Bounce Energy with the promo code. it is available for any Bounce Energy plan


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    The Cheapest Thus Far NO Gimmikks!! Use Promo 1544806 for a $50.00 Credit!

    Thompson, Killeen - 2014-03-14 06:45:45

    I lived in Austin for years you could not choose your electric company the prices are high in the summer due to the TX heat! I moved to Killeen and did a lot of research on the prices and company's Bounce delivered!! Not only are they the Cheapest rates there are no hidden fees and the rewards are Outstanding!! I got a $25 gift card for signing up on line I was able to choose my own plan and I used a promo code 1544806 and after 3 on time payments $50.00 was knocked off my bill as promised!! Once you sign up you will be given your own promo code to give out and earn $50.00 again!! Awesome company and incenitives!!


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    Bounce is Cheapest and Easiest to Work With

    Nathon H., Weatherford TX - 2014-02-25 20:02:21

    I've been with Bounce Energy since December 2012. I've never had trouble with them. The one time I had a question about a reward (discounts or gift cards which they give frequently), they responded quickly and answered my question well. Also, I just visited powertochoosedotorg. The best 3 prices are at 8 cents. Bounce has me at 5 cents. Price can't be beat. Nathon H. Weatherford (west of Fort Worth), TX


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    We Switched and Its Great! Use Code: 1574566 for a additional $50.00 bill credit

    Mike B, San Angelo - 2014-02-14 10:47:32

    We couldn't be happier and they offered us the cheapest rate. We locked in our rate for 12 months, picked the e-billing option, yes to auto pay, no thanks on green. Plus we got a $25 bill credit at sign-up, a $50 credit after our first 3 months, quarterly rewards and the referral bonus is great. Use this code and give it to your friends 1574566 we lowered our electricity bill and earned $50!! Sign-up-today! Great Company. As for the negative reviews about not receiving the bill credits and late fees just make sure you make your payments on time EVERY month. Also customer service does take a few minutes before you can talk to someone. Very happy customer so far!! Thanks to the rewards program and cheaper rates we are saving about $200 a year. I highly recommend using this company.


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    New Customer! Enter PromoCode 1512847 for a $50 credit on your bill

    Daniel Andrade, Grand Prairie TX - 2014-02-13 16:57:53

    I am a new customer and am impressed with the service. The customer service is great and they go out of their way to try to please you. Earn rewards while getting a trusted source of energy


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    Happy I switched to Bounce and ditched TXU!

    Tom Brock, Fort Worth, Texas - 2014-02-13 11:45:34

    Billing and Account Management: 5 Customer Service: 5 How likely I am to recommend: 5 Order experience: 5 Price Plans and Promotions: 4 Price is excellent (5), Plan is excellent (5), Promotions (2) I have been responsible for several friends and co-workers changing to Bounce. I did not follow the procedures set for referrals and missed out on the bonus reward . . . their win, my loss! This irritated me but not enough to go back to TXU.


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    BEST ELECTRIC COMPANY EVER!

    Big Al, Arlington TX - 2014-02-11 22:16:19

    I'm not sure what everyone else is talking about because I've been with Bounce since December and I've already earned enough bill credits to not pay my bill for the next two months. Yea they started charging encor fees directly to the consumer i.e. higher bills but they really give you every opportunity to "earn" your electricity. I'm in college and I'm completely happy with not having to pay my bill, I cannot express how much this is not a joke. Sounds to good to be true? Your wrong. Oh and I get free movie tickets and a gift card if I pay my next few payments, which as I explained before, are being taken care of by the giant bill credit I earned. So free move tickets+free electricity+gift cards? You seriously cannot get any better than that. blah blaah blah....random words to prove I don't work for the company,,,,schillzerholzen boobootoad sasha fiante OH! and $50 bill credit if/when you sign up Just put in the code:1549646


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    I got the discount with code 1573854

    becky, Bullard, TX - 2014-02-11 16:19:01

    The girl that I spoke with on the phone was very helpful, but I ended up signing up online with the "build your own" plan. The reviews for Bounce were very good, and I have high hopes that they will be a great provider. I value customer service, and that was a major part of my decision.


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    $50.00 Promo Code 1573747

    Paul , Houston (Cypress) - 2014-02-11 13:11:39

    Very easy to sign up for 3 months to 36 months. I signed up for 5 months for a rate of 9.3 cents February 11th. The promo code gets you $50.00 and the person that you use so Pick me Pick me!


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    Billing

    Juan Tiscareno, Dallas - 2014-02-10 12:41:46

    Just started our new relationship 10/13 with bounce energy. I must say that for two people that are away from home Monday through Saturday 160 or 171 a month. My electric bills are super high regardless of the low locked rate of 8.7 not to mention the ONCOR fees are terrible. My neighbors electric bills when compared they have a higher rate and are a family of 5 and and there is always some there using up electricity and there bills range 80 to 120 a month and no where in there bill do I see an oncor fee.


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    review

    kim robbins, mcAllen - 2014-02-10 11:34:08

    I would recommend Bounce to everyone looking for a new energy company that wont rip you off. I recently switched from Ambitt.My bill has gone down dramatically and their are no hidden fees that are tacked on every month as in most companies. used the promotional code of 1573216 when i placed order and received $50.00 off my first bill.


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    Very happy I made the switch to Bounce Energy! $50 credit with promo code:1572239

    Chris S. , Round Rock - 2014-02-07 08:37:53

    With various rewards program including rewards for paying on-time every month, discounts for auto-pay/e-billing plus the ability to play with the build your own calculator to find their cheapest rate switching from Reliant Energy was a no brainer. I locked in a 15 month rate that was 20% cheaper than Reliant's best un-published plan. I picked e-billing option, auto pay, no thanks on Green and a 15 month fixed rate was the winning combo for me. Plus I got a $25 visa gift card at sign-up, quarterly rewards and a $50 credit after my first three months. Thanks to the rewards program and cheaper rates I'm saving about $250/year over Reliant Energy. The only downside is I usually have to wait a few minutes before I can talk to someone. They should improve that a bit. I highly suggest you make the switch to Bounce Energy and you won't regret it!


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    High billing every month, bad customer service

    Harideep Kalaweena, Houston - 2014-02-06 13:10:24

    I'll not recommend Bounce: 1. High bill every month and 2. Customer service was not good


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    Use code 1539780 to get a discount Very happy

    Beau, Dallas - 2014-01-27 22:18:20

    I have been with bounce now for 5 months and had a great experience. I switched to them when another provider jacked up my rate. My plan is exactly as Bounce promised and I even got a discount when signing up. I have called customer service on 3 occasions and never waited more than 2 minutes and each time they answered my question or resolved the concern. I have been with a number of other companies and no comparison.


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    Terrible experience

    Leah, Dallas - 2014-01-25 17:50:35

    Been with the company 18 months, my bill shot from (150-200is to high 500s. This was Nov 200, Dec 530, Jan 580. Really?! I can take +_ 30 or but double almost triple. Shopping for another provider


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    Use this code and get $50 off

    jingewen, dallas - 2014-01-23 18:26:57

    Give this code to your friends, they will need to give to the rep when they call in order.Lower Your Electricity Bill and Earn $50 for you and me!! Sign-up-today for Bounce Energy and get low rates great rewards and a referral bouns!!!


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    Make the Switch! Use Code 1527669 for bill credits.

    VLY, Joshua - 2014-01-13 21:25:33

    Great Company, Earned over $900 in bill credits so far. For all of the negative reviews about not receiving the bill credits, make sure you read the terms. You have to make 3 on time payments to get the credit. Very Happy customer so far!


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    Use PROMO CODE 1512847 for FREE electricity!!

    Kim Feifel, Blue Ridge - 2014-01-13 08:35:21

    We have been with bounce for 6 months and have already earned rewards! They even gave us bonus, unannounced rewards just for being good paying customers. We got a bonus $50 amazon.com gift card out of the blue! Doesn't get much better than that!! It's a great company, with great rates and awesome customer service!! Very happy!!


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    Billing Issues

    1802 ennis joslin rd apt 825, Corpus christi - 2014-01-07 11:28:31

    I had bounce energy for year and When I moved out of my apartment on bay point apartments in ennis joslin rd corpus christi TX, I called them and could not get hold of any one, so I left a voicemail saying I am moving out and to disconnect the service, and a week after I called them they said new tenant went with a new provider and forced move out fee applied to my account, I also called three days in a row during the week after move out, but no one called me back at all. Their customer service is worst, I had to argue with about the fee, but No use, usual hold times of their customer service is 10 minutes, also I had billing issues they over charged me several times and they still did not adjust my account, Please dont go with them Surendra


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    Great service with cool rewards for paying bill on time

    Hill, Houston - 2014-01-05 19:28:59

    Sign-up-today for Bounce Energy and get low rates great rewards and a referral bouns!!! No complaints with bounce.


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    DO NOT trust into Bounce Energy!

    Reza, Arlington - 2014-01-01 10:21:46

    First, DO NOT trust into their Rewards. My friend referred my to Bounce, but after 2 month I have not got the $50 reward. It is a big scam. I will not satisfy with Bounce and will not recommend to anyone. Second, Bounce advertised 12 month plan with 9.5 fix rate. But I got a bill that was added. I can not trust to Bounce Energy any more. Now I have to pay 12.5 ¢ / kWh.


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    best find

    Robbie, Dallas - 2013-12-19 21:06:27

    so glad i found this company!


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    Use this code to get a discount 1539780 Great company!

    Happy Customer, Dallas - 2013-12-15 21:09:56

    I have been with bounce now for about 3 months and they have been the best electricity provider I have had by far. I have been at least 4 others and no comparison. The last provider couldn't figure out why I left when they jacked my rate so high after the initial contract and wouldn't offer anything competitive. I talked with others who had renewed with Bounce and got a very different story. Very happy with the service so far.


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    Never had a problem, but----

    Josh, Mesquite - 2013-12-12 14:38:18

    I've never had any issues with Bounce. I have no company loyalty, and simply chose them because it was the lowest price when I was moving into my apartment back in February 2013. I got a 12 month 5.4c KwH plan at the time (Which is pretty decent from what I've seen). I never had any late payments, and the reward system for this is okay... but to be honest, you don't really notice it as much of a benefit or perk because they're pretty insignificant and the price to have electricity in the first place overshadows them. And as for the other promotions they throw at you throughout the year, I didn't see any of the cost savings reflected in my bills, so there's no way to know if it even had any effect.You get a monthly usage report with estimated cost of service, and some newsletters on what you can do to save electricity which is convenient I suppose. I've never had to deal with customer service, so I can comment on whether or not it's any good. I decided to go ahead and leave this review, because it's now time for renewal, and the KwH rate is double what I signed up for in the beginning. So it's time to go Electric company shopping again to see if I can get a better deal somewhere else, and another lucky hand of not having any billing issues... If you're looking for an electric company, and you're reading this... it just seems to be the luck of the draw and getting the service at the right time of the year when the rates are lowest. In the end, they're all just big corporations with shareholders who want more money so they can buy another beach house they'll never visit. Just shop until you find a low rate, without a bunch of gargantuan hidden fees and taxes.


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    Had my issues, but love the rewards

    Mike, Fort Worth - 2013-12-06 14:25:41

    Like I've seen on some other reviews here & on other sites, there are a decent number of issues that come with using Bounce. I've never had billing issues, so I can't speak to those. The only issues I've had have involved claiming rewards. A couple of times I was in line for a reward & chose a gift card. Apparently gift cards are handled by a third party and there must have been a breakdown in getting my info to them. I did have to call customer service to get this fixed & while it took a few tries, I was never on hold for an unreasonable amount of time - probably 5 minutes max. In the end I said screw the gift card & took the $50 bill credit instead. All in all, I got $50 just for paying my bill on time. Yea there was a little more hassle than I would've liked, but I can suck it up for free money. The rewards are a really nice perk though. So far I've gotten 2 $50 referral credits (one for using someone elses referral & one for referring a friend), 2 movie tickets from Fandango, a $50 bill credit for 12 on time payments (this is where I had the gift card issue), a $15 Walmart gift card & a free month of energy for 24 on time payments (they take your 2 year average, so this came out to about $75 for me). All in all, it's about $260 in rewards over two years. There are some hassles, but nothing's hassle free. If you are signing up for Bounce, use this link to get a $50 bill credit on your first bill. Best way to start with a new company!!


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    Refer is a friend is worth it! Use code 1548369

    Heather, North Dallas - 2013-12-03 09:55:43

    So far I am happy with the service! I like the incentives provided! I used someone's code online, and will refer my friends and family as well. There was an error made to my account, and was quickly fixed by a representative!


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    Promotional Scams and lieing customer service

    Jay, Haltom City - 2013-12-02 09:36:35

    1st off, get everything in email or writing from this company. Their customer service does not stand by what they say. On multiple occasions, they have lied to make me get off the phone or talk to their supervisor. e.g. "Oh, we found your missing Promo and will be applied in next month cycle." and it never shows up in system. Now the review and my personal experience: During my 1st enrollment my $50 joining Promotion disappeared. During my 1st enrollment my $50 refer a friend bill credit was denied on the basis that 1st payment was late, even after my bank confirmed that they actually issued the check for 1st payment to reach Bounce on 7/26 and due date was 7/28 and delay was from Bounce side. ( I have been using Bill Pay with my Bank for over 10 years and never had late payment or missed dates.) I had called customer service after 1st enrollment to confirm both the above rewards. My 1st plan was 7 month custom plan with No early termination fees. (I can still pull that up from my plan details. But I was charged $150 early termination fees.) I rejoined as Bounce was offering $50 as "Come Back" promo and $75 as another Promo code (1409143). I again, do not see those in my Promotion. Looks like Bounce is running the scam in terms of promotions.


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    AA miles program is ripoff

    Diane, Dallas - 2013-11-18 09:53:29

    The Bounce website states 1 mile for $1 spent but doesn't state that there is a 200 mile maximum fir each month. Also it states that the miles will be posted monthly but we have had the service for 6 months and have only received 200 miles of our 1200 plus miles!


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    Has been great so far. You can also save $50 on signing up. Use promo code: 1527741

    SC, Dallas - 2013-11-17 22:50:37

    I am new to Bounce Energy and so far, I love it! Great customer service, no problems with billing or payments, and awesome rewards! I have been very happy with them so far. You can also save $50 off on signing up by using a promo code.


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    Use code 1527669 and save when signing up !

    Victor, Joshua - 2013-11-13 09:03:18

    I had a bad experience with my previous provider, they ripped me off as soon as the contract expired. I switched to bounce energy and got a better rate plus I got bill credits for using a signup code. Happy customer so far!


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    Best provider so far

    Aaron , Dallas - 2013-11-12 18:42:02

    I've had the best service from Bounce compared to all other providers. I love they fact they send a weekly usage report to let me know if the amount of energy being used in my house is going up, down, or staying the same. That helps me prepare for the budget and monthly bill. I also love the fact I can earn American Airlines rewards when paying my bill and had other cool promotions to choose. I used a referral code to get a $50 bill credit when signing up and love the fact they find ways to help cut your bill. Feel free to use my link for a $50 credit! If you are skeptical, build your own plan from any where to 1 month up to how much you feel comfortable with. I started with a 4 month plan and will be renewing after no having a LONG TERM test drive that many other companies scammed me into.


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    Horrible service, everything about Bounce is horrible

    V. March, Dallas, TX - 2013-11-09 23:40:44

    My card expired on 1st of the month and bill was due on 5th. They did not even email me that there was a problem with payment they just disconnected my service on 6th at 5 in the morning! Guess the bill amount was 77$ only. I had 16 straight months of on time payment record but they din't think twice that there must be some genuine error.i had even enjoyed the on time payment reward. The customer service was deplorable the agent was insensitive. I have never ever seen such rude and rash treatment. I live in apartment and I am completely dependent on electricity. It took them 2 hours to reconnect after payment processing. I could not even heat milk for my kids had to go to sis's place immediately. Beware!


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    ITS AN OK COMPANY

    Adrian, Dallas - 2013-11-05 12:31:01

    IM SINGLE AND SWITCH TO THIS COMPANY... ITS OK .. NOT THE GREATEST NOT THE WORST IT JUST GETS YOU A FAIR BILL


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    11 months happy, but will be looking to switch this month

    Monica, Texas - 2013-10-26 09:57:22

    I was really happy with my 12 month fixed rate when I signed up. I found their balanced billing right on, easy payment through website and customer service exceptional. Now it is time for me to renew, expires 12/9/13 and I cannot find a plan on their website that compares to what I currently have. The only thing close would be the 8 month, but it is still higher and it will expire in the midst of the summer heat in TX. Not going to take those chances, so I will be looking to switch to another company. Up until now, I have recommended them to all of my friends, but not so sure, since the renewal prices are so much higher than a year ago.


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    … I am new to Bounce Energy and so far,

    Jain , Dallas - 2013-10-22 19:25:10

    I am new to Bounce Energy and so far, I love it! Great customer service, no problems with billing or payments, and awesome rewards! I'm not sure why all the bad reviews, but I have been very happy with them! I also saved $100 on my first bill by using a promo code.


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    witch and Save! Use code 1395335

    Saatvik, Dallas - 2013-10-22 19:22:37

    I switched to Bounce after my other company doubled my rate as soon as the contract expired. Got a much lower rate with bounce then the fixed rate I had previously. Used a code and got a credit.


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    Rewards are Bait and Switch

    Frank Cabanski, Houston TX - 2013-10-22 13:44:33

    I signed up for a promotional rate. After the first month they bumped the rate to "market rates" that were 70% higher than any rate I'd pay with any other company. I stuck it out because, due to a refer a friend promotion, there was a $50 bill credit after three months of on time payments. Ha ha! After three months, I called to let them know I was switching. No problem, said the rep, the credit would appear on the final bill. The final bill arrived without the credit. When I called, they explained that the terms and conditions say the credit cannot be applied to the final bill. Bounce has deceptive promotional offers and rewards.


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    Use this code 1539780.

    BTS, Dallas - 2013-10-21 21:30:36

    Choose an option with $25 credit or gift card. You can find it on their site or one some of these referral sites. This combined with their rewards program 3% cash back can save you more than TriEagleEnergy's slightly lower rate even if you fall in a lower usage range. Great experience so far!!!


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    Great Rewards

    Emy, Houston - 2013-10-21 06:05:09

    Great Rewards They have low rates and give you great rewards for paying on time!


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    Horrible,Horrible,Horrible,horrible and Horrible!

    David, DFW - 2013-10-15 17:01:55

    Horrible rewards,Horrible customer service,Horrible with email and just a bad company to deal with. Dinner rewards refused from restaurants and the others are a joke. you can save money at other providers. Ask them to send you anything they say in writing and they will not.


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    They make money on your penalty and returned payment

    Wen Zhang, Dallas - 2013-10-06 08:07:03

    When I got my first bill, there is a fee named returned payment cost $25. I called their customer service, which usually need 30 mins to get through, no one told me what that cost for. They just told me gonna call me back, but 1 month past, negative. When I received my second bill, I found returned payment and late pay penalty. I was so weird, because I payed on 17 Sep, 3 days before due day. Then I found they return my payment on 30 Sep, and 1 day later, they charged penalty. Their customer service told me returned payment is a fee that I submitted wrong bank information, so for the 2 bill, they did not collect any money. But I checked twice before submitting bank information, and even I submitted the wrong information, why they do not send me a email told me. Then at least I can check my information when I pay the second bill instead of using the information saved in my account. I believe they really do not want you pay successfully, because they make money on those fee. I got $130 on my second bill, but the return payment and penalty was $50, a big money. Beside that, think about their service. When I argued with their customer service, a women called supervisor came out, and told me pay the money or I will hang off. Yes, I want to pay the money, but the correct number, not any number you said. She just pushed me, pay or we will disconnect your service. That what they called service. I even do not believe their meter. In the first month, I used more than 790 KWH(1b1b apartment). Then next money, I turned off my air condition and hot water heater. Guess what? I still used more than 500 KWH.


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    Deceptive Rate

    Jonathan, Houston, TX - 2013-10-02 13:55:27

    I thought I was going to get a good rate when going with bounce, but it was so much higher because they split out centerpoints fees. So I signed up for an 11.3 cents/kwh rate - thinking my bill would be more or less my kwh usage * 11.3 cents. Wrong. They added Centerpoint Fees as a separate line item to the bill, taking my price per kwh from 11.3 to 15.8 (they even noted it was 15.8). I switched to V247 as soon as I could and they do no such thing - the centerpoint fees did not exist or were included in the LOWER rate (9.4). V247 bills me as expected, usage kwh * 9.4cents... plus a couple bucks in small taxes. How are we supposed to know if a company is going to do this or not??


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    Please Beware- Horrendous Customer Service

    Erin, McKinney - 2013-09-26 11:45:59

    We decided to use Bounce Energy when we moved into our new home a year ago. We chose Bounce Energy specifically for the customer service reviews. Shortly after we moved it, we had some electrical work done on our house. Bounce Energy notified Oncor, their parent company, that we had "tampered with the meter" and sent us a notification in the mail. They also took the liberty to put these huge locks on our meter base. It took two months to find out what had happened (our electrician accidentally put the meter face in upside down... oops!) and over six months for the issue to be resolved with the HORRIBLE customer service we experienced. I literally began calling every day (to the point where they knew me by name), threatened to get a lawyer, and within two weeks it was "resolved". We still have not received the bill they promised and we still have those lovely locks on our meter base-- but the company says we're in "the clear" and Oncor will not take the locks off until we have to have electrical work done on the house. Long story short, we took responsibility, but Bounce and Oncor took over 8 months to fight with each other. It was very stressful. We are excellent customers-- we have never been late on payment, we took responsibility for wrongdoing, etc.-- and we still got hosed in the end. We will be switching companies.


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    Switch and Save! Use code 1395335

    Minal, Houston - 2013-09-26 10:54:01

    I switched to Bounce after my other company doubled my rate as soon as the contract expired. Got a much lower rate with bounce then the fixed rate I had previously. Used a code and got a credit.


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    Lower Your Electricity Bill by Referring Your Friends

    Jennifer, California - 2013-09-26 10:50:50

    Refer your friends to Bounce Energy and both of you will receive a $50 bill credit when they sign up. It's simple!


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    I love Bounce Electricity

    Saati Lodha, NewYork - 2013-09-26 10:48:56

    Give this code to your friends, they will need to give to the rep when they call in order.Lower Your Electricity Bill and Earn $50 for you and me!!


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    Ripped off Bounce Energy

    Bounce energy hater, Dallas - 2013-09-25 19:58:18

    Bounce energy Thrifty Saver promotional offered a lower rate which prompted for a sign up.. Though it mentions the rate changes after the first billing cycle to standard rates, I did not expect the first billing cycle to hit after 4 days of signing up.. The next month, the bill amount went more than double of my average as according to Bounce energy, the rates changed after first billing cycle (4 days in my case) after signing up and Bounce energy has the sole discretion to change the rates, any time they want after the promotional period is over(first billing cycle).. Switched the supply to another provider and get another bill from bounce energy for 3 days( from last meter read to day I switched).. Bill contains another addition $10 since the usage of 3 days in below 1000 Kwh.. Absolute rip off.. Completely cheating customers in the name of promotional offer!!!!


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    Horible Customer Service

    A Malik, Round Rock, TX - 2013-09-24 12:50:14

    I called them up and seems like all they have is a piece of paper in front them to read the answers from. The do no have any desire to help or provide information. I called to switch to them, but it seems like i will find some other provider.


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    Switch and Save! Use code 1527669

    Bill Williams, Cleburne - 2013-09-14 13:23:17

    I switched to Bounce after my other company doubled my rate as soon as the contract expired. Got a much lower rate with bounce then the fixed rate I had previously. Used a code and got a credit.


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    Terrible experience. Bait and switch rates

    Samuel Brown, Houston Texas - 2013-09-12 09:21:59

    This company has been a nightmare. Original rates were very tempting. Service was fine until I suddenly started getting emails stating that my account was in collection due to a past due balance of $0. I called immediately and was told that I owed $477...three times my normal bill for a house that had been empty for a month. No amount of politeness or reason will get them to explain why my rate tripled or why I was never invoiced. Avoid.


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    Frustrating

    Barbara Nichols, Houston, TX - 2013-09-12 08:11:10

    I picked Bounce over 4 years ago and thought they were cool. They were until the lights went out or you need to get in touch with them after 5 pm. At first I got movie tickets for being a good customer and a special # to call for talking about my bill and it gave me contact with a real person, BUT, I have since noticed that when I pay my bill with my bank bill pay, the check NEVER gets to the desk on time! It's taken 13 days for a check to show up when others receive theirs in 2 days at most. I called them on it and then the bills starting to be credited in time, but I lost my good customer rewards because of late payments! They didn't post checks until after due date even though my bank account displayed it as being paid 3 days after being sent! So, I decided to put their due date on my calendar and I called them on that date to make the payment by my debit card. That worked. Then I bought another house and moved. I took Bounce with me because all the choices get confusing. It has been soooooooooooooooo frustrating with them. $20.00 disconnect notice, $19.88 late payment! I won't pay. Today, I told the guy that if we couldn't work something out, I was switching and I am. I told them I had been dealing with them for four years and perhaps it was time to work something out about the invoicing. After I explained that I would have to change if I could not talk with a decision maker, he told me to have a good day. That's it, I'm switching.


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    Will Get Your Money Anyway Possible

    Bounce Energy Sucker, Houston, TX - 2013-09-05 07:34:21

    If you do not pay your bill within 48 hours of due date, Bounce adds 20.00 to your bill and a late fee. You figure it out.


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    Bounce Energy - My opinion after 5 months, Great!

    Chad Bowers, Frisco, TX - 2013-09-04 13:52:13

    I have used bounce energy for a little over 5 months now and I have been recommending them to friends and family. Customer service can be busy by phone, I called once because I had questions about the refer a friend credits. I've earned a few hundred dollars by referring friends. No one has been angry with me, yet. So hopefully it will stay all positive. I've got a great rate and enjoy earning prizes and whatnot. They have a great website and provide weekly updates on your bill and you can always log in and see how much electricity you are using.


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    Awesome use this code 1395335

    Kim, Houston - 2013-08-28 07:21:58

    SAVED $75 on first bill!!! With the refer-a-friend program. I am new to Bounce Energy and so far, I love it! Great customer service, no problems with billing or payments, and awesome rewards! I'm not sure why all the bad reviews, but I have been very happy with them!


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    Terrible Payment Options

    Amanda, Rosenberg - 2013-08-27 07:04:15

    I HATE Bounce energy - and it's really only because of their payment options. I like to have control over the money in my account. I have as little as possible set-up as auto-pay. I'm not going to set up a fluctuating bill to be auto-drafted from my account. However, if I want to pay anywhere NEAR the due date (not the date the invoice is received), I either have to use their auto-pay (actually, I don't think they draft it close to the due date) OR I have to set up some sort of reminder to log into their system to set up payment. When I tried to use my bank's bill pay, it arrived late each time (until I started sending it in up to 10 days in advance) DESPITE my bank sending in time to be on time. I have NEVER had a problem with my bank's bill pay not getting a payment in on time. So, even when my bank send the check five days in advance, somehow, it wasn't getting to their accounting department until it was nearly five days late. Interesting.... I will be switching ASAP. PLEASE get actual decent payment options - allow me to set up a payment in advance on your payment site. My MUD and water bill can be done this way - why not a big electricity company?


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    Over Priced Cheats

    David Inman, Pilot Point, Texas - 2013-08-24 00:05:04

    They tripled my energy rate in one month, after I signed with them for the month to month deal. I called they to ask what would my next month KPH be they said it would be rated at the average usage for Texas and the Gas company they get their feed from, well that was good because it hadn't gone up at all according to the papers. But the very next month the raised by KPH from 5.8 to 15.2. This is triple the amount that i was quoted... Watch them carefully if your dumb enough to sign with them in the first place. I was......


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    Pathetic service. dont use this energy at all

    Amitvikram Shinde, Houston, TX - 2013-08-23 09:32:37

    I was referred by one of my friend to BounceEnergy. The time I took this energy, bounce was giving credit of $75 to both me & my friend as I was new customer. According to Bounce energy rules.. My friend will get the credit of $75 after I pay my first bill and I will get the credit of $75 after I make 3 ontime payments. After so many follow-ups my friend received credit of $75 and that too after I paid 4 bills ontime, but I still havent received any credit. Till now I have paid 5 bills all on-time and still I havent received any credit of $75. Everytime I call up the customer service they inform me that $75 credit will be adjusted/credited in my next months bills, they have been saying this after I paid my 3 bills. Yesterday again I called up the customer service and this time they again said you will get the credit in next months bill, but the credit that you will get is $50 and not $75. I asked them reason for that, for the person replied they have got this reply from HeadOffice and this is Final and he cannot do anything on that and I will never receive $75 credit, though everywhere on my account notes have been added that I am supposed to get $75 credit and also my friend even got $75 credit. This bounce energy customer service is very Pathetic and dont even care for what they commit to the customers. I have wasted lot of time chasing them and fighting them over the phone for my $75 credit. Don't ever take this energy. I am not at all happy taking this energy.


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    Great service with cool rewards for paying bill on time

    Brandon Bauckman, Irving, TX - 2013-08-17 10:51:19

    No complaints with bounce.


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    Big Bounce

    An, Irving, TX - 2013-08-11 22:29:05

    Signed up for the Bounce "Teriffic 12" . It was fine for the term although all I ever got was a set of movie ticket awards. I'd hardly call the trade off a "reward" so I turned around and signed up for the airline miles but it really hasn't been building. I have more on my own from work. As the 12-month plan ended I went online to look at my options but ended up renewing to save the hastle for a few cent's more only my statements became out of control. Upon review it was discovred there was a "glitch" that locked my rate online but not in billing. I was able to prove confirmation of the rate lock and obtain a few refunds. However, I wonder how many other customers they took advantage with the same system "glitch" and if the TX Attorny General knows about these "overbilling issues" to their advantage. After the 2nd term expired I tried to reach someone for a decent rate but they didn't want to offer me a plan and no one ever returned my emails. For this, I recognize how unimportant I am to them as a customer. I'm taking my buisness somewhere else. If you try them for a short period, be sure you find a new carrier before your term ends and RUN!!. I have a small 2 bdrm apt. I rarely use my A/C or heat in Spring or Fall. The A/C is kept at 80-85 degrees or higher in summer. Nor do I cook a lot or drain the small hotwater heater. None-the-less, my already crazy electric bill was $155 last month (jJuly'13) and $314 for this one ( Aug'13). Yes, it more than doubled! There's no other way to describe the current situaton except for "highway robbery"! The statement indicates my existing rate is ~now a "Super Saver" @ 11.8 cents/k/Wh but that my "average price pd" = ~15.5 cents k/Wh. Not sure about you but that doesn't sound "super" or a "saver". It means my rates actually did nearly double. Ouch!


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    Best Electricity Company!!!!

    Lucky, Houston - 2013-08-09 19:38:30

    Bounce Energy Best Offer I have been using Bounce energy for a year. Good service. I switched from Startex to Bounce Energy a couple of years ago. Bounce has great low rates, excellent customer service and I receive rewards just for paying my bills. So far I have earned a $1250 bill credits. Bounce Energy is AWESOME!!!!!!


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    Go for it!

    Aaron Ward, Dallas - 2013-08-08 13:23:51

    I love the fact you can choose you own plan for Bounce. Customer service is prompt to reply. You receive a variety of incentives for being a bounce customer. American Airline miles, cash credit, movie tickets, etc. I don't feel like they upcharge their service for these, but others may not feel the same. I have a non-sense bill and don't see any hidden charges in it. Some other companies I used in the past took advantage of this, but I don't see it from Bounce. The great thing is you can do a short term contract with bounce on your own terms, and then lock in longer if you like or find another choice.


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    Home Owner

    ramesh Sheladia, Houston - 2013-08-04 14:52:03

    do not belive any thing what they promise on phone conversation, they will sign you up their choice of plan eventhough you specifiy them which plan you wants it. very bad practice to trape people in high rate plan and not willing to rersolve anything at all.


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    Bounce Energy misleading promotions and horrible customer service

    Chad Bowers, Frisco, TX - 2013-08-01 07:31:10

    I started using Bounce Energy is April 2013, I enjoyed logging in to their online site, When I received the 3rd bill I noticed that it said I had not selected an award program. I called to ask about getting my desired reward program. The first day I had no luck. Longer than normal call volume. Their web site said wait time was around 4 minutes, but for me after a much longer time it hung up on me, and the 2nd and 3rd calls were aborted after exceeding my patience. The next day I called and spoke with Denisha at Corporate, she claimed to be a supervisor of customer service. I told her my situation and she said that Bounce Energy can see every email that I have received and they can see which ones I've opened. She then said that I never received a confirmation about the reward program, so there was nothing they could do for me, but sign my up for this day forward, losing my credit up to that time. First, I was shocked at her/their reaction to this request. I rewards program such as theirs is usually used by companies to promote loyalty, to promote timely payment. After asking to speak to someone above her, and arguing my point, I was told they would do me the favor of giving me my credit on the program. After this, I logged on and noticed on their website, I was still not enrolled in any savings program. I think this company has a beautiful look, website, but their heart just isn't in it for true customer service. From my phone experiences with them, I don't think they understand what that is.


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    Dont Use Bounce EVER

    Jim Allsopp, Fort Worth - 2013-07-15 16:15:37

    They had great rates which is why I went with them. I paid the extra fee's for rush set up and activation. They still took several days to turn on the power. So several days in the Texas summer with NO power is not a fun experience. When I thought this was the month to renew they said it was the month before so they doubled our rate!! Don't use these people unless you want to get ripped off!


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    Worst experience, even worse service!!!!

    Angry FORMER customer, Sugar Land, Tx - 2013-07-07 13:13:34

    I moved into my apartment in May 2013. I've not had to set up services, or deal with an apartment since 1990s. The apartment screwed up, forcing us to move into a different apartment. They agreed to an arrangement in which, they moved us into a different apt on the agreed move in date. Because I had ordered the electricity service before they told me about their screw up, they said to just pay the electricity while the renovations were done to the apt and we could move in after. No change would be needed. We decided to stay in the apartment they "bait and switched" us into, so I called bounce to have them change the service. They told me I would no longer be eligible for the mommy rewards program, they'd have to end service and start a new service contract, then they told me the rates would go from $0.09 to $0.14/kwh!!!! Knowing I could find a better deal (and less wait time holding to speak to a rep) I told them not to do anything. I called around and about two weeks later, called bounce back to inquire about a bill for the same month of service I had just paid on. They said it was to terminate services (since I didn't call them back inside of ten days) and that the charges were for the period of service (again, I had just paid on). The rep NEVER said they'd terminate services if they didn't hear back, not within any given timeframe. I had told her to keep the services on until I called back. When I finally had the third rep explain to me they had screwed up their billing cycles (sending me two bills instead of one) she said she couldn't change the services to the original rate and they wouldn't budge. These people are only here for your money. They really don't care about you or working with you to get a third party's screw up corrected.


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    Best Electricity Company!!!!

    Himanshu , Houston - 2013-06-25 05:59:38

    I switched from StarTex Power to Bounce Energy a couple of years ago. Bounce has great low rates, excellent customer service and I receive rewards just for paying my bills. So far I have earned a $50 and $100 bill credits. Bounce Energy is AWESOME!!!!!!


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    Do What They Say

    Nathon, Weatherford - 2013-06-17 18:51:47

    I signed up for Bounce 6 months ago; easy process. Used someone's Refer A Friend code and got $50 credit (so did they). Just got a $25 Visa gift card for paying on time for 3 months; I use autodraft with my bank. And just got another 2 movie tickets for my 6 month of on time paying. I haven't had to contact customer service because it's been so smooth.


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    Perfect

    James Hartsough, Fort Worth and Frisco - 2013-06-12 13:01:31

    Top to bottom, great company!!!!


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    very disappointed

    Bmdelga, Edinburg - 2013-06-11 19:18:35

    very disappointed with customer service, was on the phone for almost one hour and all that they could do for me was offer me a $25 credit after my bill practically doubled. Do admit that I was at fault and since did not select a service plan, they conveniently placed me on plan that was charging me .15-.16 per kilowatt, only good thing about it is I have no contract so I am free to change providers.


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    TERRIBLE Experience with customer service!

    Highly Disappointed, Houston - 2013-06-11 09:17:31

    I had a terrible time with Bounce Energy! I did my research and found that this was the highest rated electric company in Texas. I was even more gung-ho when I found out about the rewards programs. I immediately got online and started an order for my electricity but after the credit check it was going to be a $250 deposit. I was bummed about the dollar amount but thought that it was ok because I don't have any utility history. (I later found out that $250 is 150% more than a deposit I would pay at another company... that's ridiculous!) So, I saved the order and I couldn't find anywhere how long I had to pay my deposit, so I called. The customer service representative had no idea, put me on hold for about 10 minutes, and came back and said I had until the date I chose to start the service. (that gave me 16 days to decide) I then called 11 days later (after receiving an email that said I had 7 more days to complete my order) I was told that my rate would go from 9.7 to 10.3 because I had waited more than 'the 10 days grace period'. I had no idea there was a 10 day period. It wasn't ANYWHERE on the terms of service, EFL, or the Rights as a customer. That's why I called in the first place and was told I had longer. So I asked if they could change it back to 9.7 because of the misunderstanding. They said they had no control over that and can't change it. So I asked if they could reduce the deposit because of the misunderstanding and they wouldn't budge. I was so irritated at that point that I hung up and started looking at other companies. I ended up with a better rate (9.3) and ZERO deposit at Direct Energy. Not to mention much much better customer service! I don't know if this was a rare situation, but I talked to multiple people over multiple days and the entire customer service experience was extremely frustrating!


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