Direct Energy Reviews

Direct Energy
P: 888-287-4441

Direct Energy is the largest competitive retailer of energy and related services in North America. With operations across Canada, Texas and the north-eastern United States, Direct Energy delivers $8 billion of energy and related services to over five million residential and commercial customers. They operate generation assets, as well as retail electricity services in multiple states across the US.

Direct Energy is a member of Centrica, group of companies provides energy and other services with more than 32 million customer relationships.


Customer Reviews for Direct Energy

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Horrible billing policies

Ron Barnett, Waco, TX - 2014-09-10 21:04:22

Month after month we have seen bills not show up until 3-5 days before the due date. If you pay the bill as soon as it is received, you are still likely to receive a charge for being past due as they do not credit the payment to your site until several days after you make the payment (even if you make the payment on their web site or using their phone service. We have received cut-off notice emails three days after a phoned in or online payment was made! I am convinced that they are holding off on mailing invoices and then holding on time payments to post after the due date in order to charge their past due fee to as many clients as possible. This is a fraudulent business practice and should be investigated. As for me, fortunately I have a choice in who my electric provider is and it will no longer be Direct Energy!

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leaving Direct Energy

Debbie W., Houston - 2014-09-08 10:24:44

After nearly two years of Direct Energy, I changed to a new provider, last week. My bill had gone up substantially over this time, last year. That gave me the incentive to go ahead and move my service. I have regretted being with Direct Energy from the first month. PROBLEM: they start calling immediately (well before the due date) with "subtle" phone messages of "an important matter, regarding your electric service". This gives the illusion that they are about to cut your service off. The number I gave them, is my business line (my mistake). But, I cannot have "collection calls" (especially unwarrented ones) on my business line. Also, I had signed up for Direct Energy for my (deceased) parent's house, at the same time I signed up for my service. Since then, the house has been transferred from the estate to one of my siblings.. We tried to move the service on that residence, into the (new) owner's name and were told the rates were contingent upon the bill being combined with my residence and that if we separated the statements (one bill going to each owner) that our rates would go up. I have been paying the bill on my parent's (former) house and recouping the money from my sibling. What I found most interesting was that each residence was billed at a different Kw rate even though I signed them up at the same time. And, I thought, at the same rate.. I could not see how mailing (or e-mailing) the two statements to two separate owners would justify a rate change.. BIG, BIG, BIG headaches. Not worth the "saving" to deal with these yahoos.

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STAY AWAY!!!!! 4years out and still no $20 bill credit!!

Jerry Hensley, Fort Worth - 2014-08-30 10:44:33

Originally started and was supposed to get a 20$ card, but due to their error I did not receive it. Called more than once to resolve this, got nothing in return till finally they told me that I would be getting a 20$ bill credit....... 4 years later NADA, NOTHING, ZIP. Not to mention the horrible price hike they hit me with. If you're late 1 day the harassment begins. When I harass them about my $20 no one can answer F THIS IM OUT!!!

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Fraud Alert!

Laurie, Pekin - 2014-08-29 11:28:42

I had 2 accounts with this company taken out at the same time. They say they stay current with the economy's needs but she found over the last several months they had beenraising her rate monthly. When addressed about this issue they refused to help. They doubled her bill in less than 6 months. Complete fraud! Do not use this company.

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STAY AWAY!!!!

K, Killeen - 2014-08-21 08:36:34

I signed up for a 24 mo contract at .08/kwH. They magically have no record of said contract so they put me on a variable rate plan with no consultation of course. I have called virtually every month to get this fixed and either get my account credited back with all the over payments or send me a check. This week I get an email stating they've now put me on a fixed rate plan of 19.8/kwH. ARE YOU KIDDING ME?!?!?! Naturally no one from customer service nor their "supervisory" level can seem to figure it out. Its the most ridiculous thing I've ever seen. This company is beyond inept, they are a flat out scam. Should've known when they aren't registered with the BBB.

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Unable to correctly manage automatic payments

Todd, Kuhns - 2014-08-20 09:11:45

Expiration date changed on card being used for auto payments. Received notice for late payment. Made payment and changed information. They were unable to get automatic payments to work from that point. Talked to customer service. They were nice but had no explanation and had to go back to paper payments. Very inefficient company in my opinion.

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the worst company ever

Rukiye, Dallas - 2014-08-19 09:12:35

this has been the worst company that i have used for electricity. Customer service is very bad, everyone at the customer service tells you something different. They raise rates although it is not on your plan. They can not even do the simplest thing. Please please don't use that company!

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AWFUL! STAY AWAY!

Unfortunate customer, Fort Worth - 2014-08-16 14:55:45

By far the worst company out there. HORRIBLE customer service. The company is out to deceive you. It is an absolute joke that they have a referral program because no one in their right mind would refer unless they are pulling a cruel prank on their friend.

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Free Saturday, 10.4 Mon thru Friday Lies

Suzanne OBrien, Dallas - 2014-08-09 15:04:28

I validated with no less than 3 reps that the advertised rate was indeed 10.4 and every Saturday free, midnight to Midnight. I left better rates behind thinking I would save money with free Saturdays and am stuck 24 months, unless I move. Saturdays may be "free" but the 10.4 rate they claim you are receiving is untrue. They are guestimating what your free Sat may lower your obnoxiously high per kilowatt rate DOWN to and they DO NOT TELL YOU THAT when you sign up. 3100 square feet and a home over 100 years old, clearly I am always looking for the best kilowatt hour deal. so now I'm good and pissed off and I make sure on Saturdays I turn every light on every fan on every electric thing on that I possibly can turn on. I reallywant to help the environment, but right now I'm just bloody angry. considering moving

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Landlords and Tenants Beware

Michael, Fort Worth, TX - 2014-07-30 08:24:13

As a landlord and Direct energy customer, I was happy using the prepaid service while I was between tenants at my rent houses. When a new tenant moved in and tried switching power into her name using Direct Energy. I was told that the account cannot be transferred into her name, rather the tenant would have two wait 3 days until the system could close the account at which time a new account could be opened at the house. After probing into this odd process for long enough, they said that I could speed up the process by submitting the lease and tenants drivers license to assure them that they were really moving in there. It was the most backwards day of dealing with a utility provided I've had yet, and I've had many.

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Poor pricing, mediocre service

Aron, Houston - 2014-07-28 15:07:56

We have struggled with this company. With the latest snafu, we underpaid a bill by $12 due to a misunderstanding on our part. Shame on us for the mistake. However what was aggravating is that the company cancelled our service without so much as a phone call. With the rates they are charging us now that we are month to month this level of service doesn't fly. We are shopping for plans now and see rates that are ~40% less than what we are paying with them today.

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Liers! Beware of transferring your account.

Jeff T, Dallas - 2014-06-30 17:34:03

Started with Direct Energy at an apartment that I was living at for three months. When I moved I called to cancel with Direct Energy. They convinced me to stay with them and "transfer service" so I did. After reviewing my bill three months later I realized I was still being billed for the old address on top of my new address. When I filed a complaint I was told I cancelled my disconnect service request and never called back to schedule the transfer. Meanwhile they added service to the new address. When I asked why would I need service at two locations they had nothing to say expect I never requested to properly disconnect the old service. That's because they conned me to saying I want to transfer. Word of advice, don't use Direct Energy but if you do when moving to a new location, confirm a disconnection date with them. They lied and said things I never said to make it benefit themselves. The customer service rep and supervisor were rude and should not be in a customer service role.

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Customer Service Sucks

pissed customer, Cedar Hill - 2014-06-26 16:23:20

I had an incident where I paid for my lights & they show a positive balance but Direct Energy (power to go) still disconnected my service. No one could tell me why this happened & after 4 hours, the electricity was still not turned on. Mind you I am 34 weeks pregnant & on bed rest. I spoke to a rude rep named Audrey who kept over talking me & telling me the same thing over and over that I was going to have to wait close to midnight before my lights could be turned on when they turned them off at 2:30. That's ridiculous!! I have been with them for several years and this is the second time this has happened and no one could tell me why BOTH TIMES. I will be taking my services elsewhere especially if they have employees who are rude to loyal customers.

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DO NOT RECOMMEND

Ashlynn, TEXAS - 2014-06-12 12:48:49

If you are in a temporary home such as an apartment. I would STRONGLY advise you not to use this company! Horrible customer service and terrible rates! You might as well stick with a contacted electric company.

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direct thievery

olivia, galveston - 2014-06-10 10:57:07

I moved one block over and switching electricity has left me and my kids in the dark. I have a 41.00 dollar balance but I've been given the run around lied to and told that the floor supervisers don't have supervisers don't have supervisers. They are holding on to my 41.00 dollars and have cut off my lights because supposedly my balance is too low. Well if they would give me my balance from before my move that is being tied up with "unfortunately I cannot help you'd" I would have a higher balance. This company has blatantly robbed me! Who can help me with this. I have called direct energy and center point and Texas electric commission. And here I am with no power although this company has my unspent money.

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Good Service

Terry C., Katy - 2014-06-08 18:21:12

Service has been good. No billing problems and rates as promised. Contract is about to expire and will go with someone else as DE's energy costs are now not competitive with the current market.

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Horrible service and deceptive billing practices

Andrew, Round Rock - 2014-05-28 13:18:40

Direct Energy has the absolute worst customer service. I was placed on a higher rate plan than I had signed up for. It is almost impossible to get a hold of a human being in customer service to rectify problems, and when you do, you will be speaking to outsourced staff from outside the US who basically read from a script. I was told I was wrong, that I had signed up for this higher rate plan, and they were not willing to accept proof (the EFL and confirmation from PowertoChoose.org when I signed up). Once I contacted the Texas Public Utility Commission, all of a sudden they were willing to look at the issue. Of course, once they were forced to correct their error, the horrible customer service continued in the form of treating me like a deadbeat for not paying the overcharges while waiting 1-2 months for them to issue a credit. Read the reviews - they are systematically billing customers rate plans that are higher than what the customer signed up for. This is clearly deliberate on their part. Good luck getting a direct phone number for anyone there, or having any electronic communication whatsoever. Their website is also down frequently. Worst of the worst. Devoid of any business integrity whatsoever.

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Cancel;ling service, never to return

Jay Petersion, Mt. Airy - 2014-05-12 10:39:56

They suck you in with a low rate then jump it up. Let the buyer beware. Look at your bill and the cost of a Kilowatt hour (KWH) Compare Direct Energy's cost with your local provider and all other companies.

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I Warned Them

Brad Varmland, Dallas - 2014-04-26 11:02:07

Shockingly dishonest bad company with horrible customer service experience. Compared to other electric companies, they absolutely stink. Repeated over charges, incompetent billing and astounding arrogance. I would not do business with them again if their "promoted" price (likely a myth) was 1 penny a kwh. I paid their billed extortion but promised them I would tell everybody I knew. Be forewarned.

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Terrible company that lies, cheats, and steals! DO NOT GET!

JS, Fort Worth - 2014-04-21 21:56:35

THE WORST company I have dealt with in my life. Sales rep came to my door offering lower prices and to waive my cancellation fee with my current provider (Reliant), but when I called them back their number changed. Tried getting this solved with DE and they are trying to charge me $300 as a cancellation fee. So basically I've wasted 2+ hours of my life, have to deal with paying the early cancellation fee from Reliant and supposedly now another from DE (total of $550). They life, cheat, and steal so PLEASE DO NOT get this company as your service provider.

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Horrible Customer Service - Not Efficient

Frustrated Daughter, Houston, tx - 2014-04-04 12:12:57

There was an inadvertent switch at my parents' home. They did not switch companies, nor received a call to confirm such switch. Their power was turned off in the afternoon. They spent about two hours trying to connect and speak with the correct person. To every single rep they spoke they had to explain the whole situation from the beginning. They just wanted their power back (their payments have always been on time). This time was during the cold fronts and house was freezing. They are elderly and when asked how should they sleep during the night - the representatives state "I am sorry - I don't know what to tell you" They did not receive power the next day nor the day after. Without exaggerating, there were about 15 call to Direct Energy. Those calls took hours and to every rep we had to explain the sitation from the beginning!!! At the end, my parent switched companies and received power within an 1hour!! I did write and e-mail to CEO of Direct Energy, but apperantly he fowarded it to a manager to handle. The e-mail was pitiful!!! End of story - horrible customer service / inefficient employees!!

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horrible company

Jennifer steele, bay town. tx - 2014-03-18 09:13:59

They keep charging me 30.00 for something called a bill collection fee??? What in the hell is that? Then they keep calling me to "remind" me when my bill is due. When I question the 30.00 I get the run around. Stay away from this company at all costs. They Also bill 15.00 for a disconnect notice to be sent out but you never receive it.

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Very upset

M.V., PA. - 2014-03-04 07:55:14

for the past 3 months i have been recieving a bill that has increased tremendously, looking at the svc charge to me makes absolutely no sense so that does not help, except that they don't match up to what they are advertising, calling the 1-888 number - what a joke, on hold for a operator for over 20 mins and still have not talked to anyone. what are we to do, is there anyone we can call to help with this, i don't even know if i can switch with out getting sometype of fee... FRUSTRATING.

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Tried to Switch Plans on Me

Sean, Tyler, TX - 2014-03-04 05:55:37

After reviewing several plans, I recently attempted to sign up with Direct Energy to take advantage of a low rate. The rate they were offering on chooseenergy.com was 8.8 cents per kwh per 2000 kw used, I made a copy of the Energy Facts Label and signed up. After a couple of hours, they sent me a confirmation email which had an Energy Facts Label that stated a rate of 10 cents per kwh for 2000 kw used. I immediately emailed them back pointing out the error but received no response so I emailed them again. Still no response. At this point, I was getting angry so I emailed them again to cancel my request and the agreement. No response. All this was on the same day I signed up for the plan. Called them the next morning, and after several minutes of the guy treating me like I was an idiot and could not read the table at the top of the Facts Label, I was told that there was nothing they could do until my account became active, but I did not want it to become active. Anyway was told I would have to call back with nothing getting done. Called them later that day and found out they had already switched my service and had taken over as my electricity provider. This guy also treated me like an idiot who could not read the table at the top of the page of the Facts Label. All in all, do not trust this company. I signed up for a plan and they signed me up for a different higher rate without even contacting me and then tried to act like I was crazy for being upset. They never even acknowledged that there was a mistake made somewhere. Might still be with them if they had, but when they lie to you from the get go and refuse to admit any mistake, it is best to run away fast. People reading this should just stay away.

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scam

James Hoppe, sterling heights - 2014-02-26 13:59:52

Direct Energy is the most unscrupulous company that I have ever done business with. Direct Energy plays with their rates and 'forgetss' to tell customers that their contracts are expiring and they then boost the rates astronomically. My rate in January was 50% higher than the local utility. They are scammers! DO NOT DO BUSINESS WITH THIS COMPANY!!

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Used car salesmen

Allen, Fox Lake Il - 2014-02-25 15:32:44

Their promotion was good, the original price was good. Then the promotion was over and without any contact to let me know they raised the rate. And then raised it agin . If I had signed another contract the price would be about the same as before. So why without the contract is the price 33% higher. When I called to reason with them after waiting almost 35 min on the phone. There was nothing they could do even if I would sign the new contract. I said that I wanted to change back to ComEd and they told me to contact them direct. ComEd answerer in 3 min and said that Direct Energy needed to call to switch me back. I have paid my other bills, surfed the web, had a sandwich and a pepsi, written this review and i am still on hold. They finally came on the line and said I would be transferred to the cancelation department. Ten minutes latter they answered and told me because of high call volume (the cancelation department ) the computers needed to be updated and I would need to call back tomorrow. I asked to speak to her supervisor and she would not let me. I asked her to take my name and call me tommorrow after they canceled my account .and she wain no I would need to call back. DO NOT USE THIS COMPANY THEY ARE CROOKS. AND THEY HAVE THE WORST COSTUMER SERVICE I HAVE EVER DEALT WITH.

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False Advertisement

Abigail Nash, Houston, Tx - 2014-02-14 10:41:21

I agreed to switch to Direct Energy in October of 2013. The initial selling point the door-to-door salesman made was 2 Free Decembers to help with Christmas in the upcoming 2 years upon their 24 month agreement. I got my December bill and had a balance of $357. I called 5 times in 2 weeks with no resolution and threats of turning off my electricity. I refused to pay my bill knowing that I was told this information and a refund is near impossible. I know my rights and they have 21 days to contact ME and they can't shut off service over a disputed bill. After finally talking to a representative today due to my persistent calling and being put on hold, I was informed that my free month is in January and I no longer qualify for the incentive because I refused to pay for the month I was told I got free.

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LOVE! Competitive Rates and Great Customer Service

Whitney, Dallas, TX - 2014-02-14 07:35:08

I love Direct Energy. I've been using them for 12+ years at multiple residences. Transfer is always easy, and I love that I get a month of free energy service every year! Their rates are competitive, and any time I've had to speak to customer service they've been really friendly. I even call about every 6 months to see if they'll lower my rate, and often they do by a cent or two! You get a discount when you sign up with a personal referral. You're welcome to use my refer-a-friend code: BD51V1 - enjoy!!

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ughhhh

Josh, Houston - 2014-01-31 10:18:47

Direct Energy is the worst company ever..my bill is increasing by 119% per month for the last three months..they can't give me no answers and there customer service sucks to the extreme..they keep me on hold for 30 minutes to tell me they could not help...losers!

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They have a very lose definition of average billing

Lori, Baytown - 2014-01-27 19:46:31

I used Direct for over a year and never had any issues with them except for with their idea of average billing. They offer average billing, but it is unlike any average billing I have ever experienced, and to this day, when I inquire about how average billing works with potential energy providers, I have never encountered Direct's odd approach to the matter. Direct Energy doesn't average bill in the sense of keeping your bill around a steady amount and then adjusting it for over or under usage. Direct's average billing bills you exactly what you used that month, so the bill is always a surprise. I spoke to several customer service reps about this issue, and they all seemed confused by my confusion; like average billing meant regular billing. It's really weird. So if you are okay with your average bill being a mystery surprise each month, go ahead and sign up with Direct. Honestly, it's the only issue I ever had with them, but it was enough to inspire me to switch to another provider. Just my personal preference, though.

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Never had such a bad experience!

Wyatt Robertson, Fort Worth - 2014-01-08 01:29:20

20 years of service this is by far the worst experience I have ever had. Without any warning they raised my rate when they were in trouble and would not answer the phone for DAYS so that I could stop the auto payment they had set up on my account, and there is no way to change this online on my account. I understand a variable rate but going from $118 the month before to the most allowed by law to charge the next 2 months without any call or warning is just their way of lining their pockets under the right circumstances knowing that someone on a fixed income may not be able to cover a bill for over $425 a month for 2 months straight. I feel as though I have been robbed and switched immediately! This is not the way to treat any customer in any type of company!

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Worst cust service ever experienced

Tom R., Richardson, Tx - 2013-12-26 16:00:07

I am dropping them after 5 years due to lack of customer service! I tried calling and using their on line account management sys several times to set up direct draft, and it still doesn't work. Then when I logged in again they said my service was being disconnected and I had been sent a disconnect notice. I had not received any such notice. I called to talk to a rep and they said their system had a problem and then hung up on me. I thought the cable industry was bad, but their customer service is worse. I haven't shopped rates yet, but I have filed a complaint with the PUC and will read reviews about customer service before getting stuck with another company like this. Buyer Beware!

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Very Dissatisfied

GH, Houston - 2013-12-25 09:42:38

I had been with Direct Energy in 2006 and left because of their lack of customer service to resolve an overage charge on my account. I switched and went with another carrier for the past 4 years who was unable to beat Direct Energy's rates when my contract expired. I made a mistake in going back with Direct Energy. I enrolled in September 2013, and they kept promising a welcome packet that I didn't get until November, My first bill was a nightmare with claims I owed a past due balance from 2006, but couldn't send me any proof past two years to show I owed any monies. I fortunately had my bank staement, monthy home finance records, and personal journals that documented I paid them off when I switched and had no contact from them. I suspect they'd not completed their records in their computer system correctly when I announced I was switching in Sept 2006, and went with my other carrier effective November 2006. It took a few weeks to get someone from their resolution department to call and let me know all these fee charges would be take off the account but I still owe a past due balance of $63.00 but unfortunately they can't show me any proof as they have no way of sending any past reports past two years. So in other words I just have to trust them and take their word for it. My next bill a mess they didn't have all the charges taken off they'd promised and I had to call in and discuss it and couldn't get ahold of the rep who said to call her if I had any problems with my bill. They alleged reopened my complaint ECHO #, and it's been over a week with no one having called me to resolve this issue. Worst company ever, they have apologized for not having sent my welcome packet in a timely matter, they apologized for me having talked to over 12 differnt people trying to resolve issues on my account but their lack of departments not being able to talk to each other and READ what each departments documents on line shows a lack of structure and disorganization. When they were supposed to have put my account on hold to research my 06' bill they instead sent my account to their collections department to hassle me about this 06 bill. I've been at the same residence for the past 12 years and have never hand any problems with my Energy companies until this company. I recently read the reviews of disgruntled contractor and employees of this company online and would not recommend anyone select them as an Energy Provider

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I Dont recommend Direct Energy I hope the Manager that did not want ti help me is reading this...

Rosie Garcia, Dallas - 2013-12-23 12:15:27

I have been with this company since I first bought my house. Four years later I called to make a payment and the customer service that took my call convinced me to switch to their power to go plan and if I did not like it that I WIll NOT HAVE A PROBLEM SWITCHING BACK Direct Enery you are a Lier its 2 days before Christmas and I have kids at the house I have been trying for 5 days trying to get back to switch back to my monthly bill I know that have to pay my balance and when I tried to pay 5 DAYS AGO ya would not take my money that I had to wait 72 HRS for someone to call me back so I can switch well guess what the money that I had to pay you guys went to the power to go and now that I am in desperate need for electricity they won't work with me I get paid again in one week and they can not connect me back they will not work with me after I have been with them for 4 years and they caint wait for me for One week..Direct Enery you really disappointed me..

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Didn't connect on start date, didn't follow up

Roth, Grapevine - 2013-12-21 14:51:02

This is a horrible company. You should avoid them. There was some problem with DE finding the meter identifier associated with my address and they didn't connect me on the day I was supposed to be connected. Even though I called ahead to verify that everything was on track with the connection, they failed to get it started on the right date and did not call in advance or after there was a problem. I ended up using a another company because they also could not resolve the problem. They would say things like "your address is our enrollment system but not in the other system do you need to submit another application" instead of just fixing the problem and adding the address. Direct Energy = Incompetence.

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Over charged by Direct Energy Power to Go

Michelle, Irving - 2013-12-16 17:35:18

3 months ago I signed up for the power to go plan and things were great until recently. DFW area experienced a lot of power outages and my family was without power for 2 days in 20 degree weather. Well once we received power, we were billed for those days by power to go. I called and CSR placed a dispute for those days and dropped my rate down 1.8 cents for the next 6 months so I went on and funded the account again and 2 days later, power is off. Now I'm pissed!! Call again CSR tells me it usually takes 3-5 days for those disputes to be finalized so I guess it the mean freaking while you just continue to overcharge me huh!! Again I had no choice but to find the account because my kiddos get home before me and they were home without power. Mind you, account shows that I find this account faithfully every week. Now one day later, I added up the previous days kWh used to find out I was overcharged $6 once again CSR does a freaking dispute. Aldo tells me it's taking longer because since the power outage a lot of customers are calling and that department does not have enough staff to handle the call volume and disputes. Okay well hire more dang people. Can't take this crap anymore, will be going back to traditional electric plan and it will not be with DE!!!!

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I'm always talking to a MACHINE!!!!

Gloria, HOUSTON - 2013-12-04 16:39:37

i didn't start having trouble with them until one day my energy was cut off without notice. they have an option online where you can choose how to be contacted when you balance is due. i never got a message!!! my energy was just cut off and im a stay at home mom that does not always have a car available to her. so im here pissed off and trying to figure out a way to pay the light with no car and a dying phone. CUSTOMER SERVICE??????? they dont know what that is! WEBSITE???? piece of crap and not at all helpful. logging in and making payments have never been more difficult! PAY OVER THE PHONE???? almost took over thirty minutes! i have not idea what was going on with their automated payment service but it kept repeating itself or hanging up. i tried talking to A REAL PERSON but when i finally got through she told me she had to transfer me. WTF? cant you just take my payment over the phone?? i got transfered put on hold and then i was hung up on. dont waste your time!!! i will be switching after this month.

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You have better options than this

Sara, Houston - 2013-11-12 15:03:48

They don't let you know about all the fees they will charge you, for example I I have been charged $15.78 for fees including $9.95 minimum usage fee, where my energy charge is $23. Customer service is extremely rude and they don't know the answers to the questions. and they put you on hold for so long. There are better options.

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Terrible experience!

Christina W, Dallas - 2013-11-04 14:18:26

I activated automatic payments...which apparently they did not take note of, since, after 2 months of not receiving bills, I got a disconnection notice. I hadn't received a single bill, or a single letter telling me I was past due. When I called the services center, they apologized and said they would waive the fee, and told me not to pay until they had done so. As I was waiting, I came back from a business trip and my electricity had been disconected 4 days before de due date, and all my food had gone wrong. Since it was saturday evening, I had to stay without electricity until Monday morning, in which they connected me again, after I had paid everything, includinbg the fee, and including a new rate that they had decided to charge me, more expensive than the one I had. I will definitely be changing my provider.

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Left without power due to their error - No help

Jen, Fort Worth, TX - 2013-10-22 08:32:44

I have never had an issue with any other service provider that has affected me in such a negative way as with Direct Energy. I signed up with them in early October to begin my services on October 8, 2013. However, yesterday around 4:15, my fiancé went to my apartment and informed me that there was no power. I called Direct Energy immediately. I was notified that when they went to switch my services over, the order somehow was cancelled and never took place. At that time, it was around 4:30 pm when she advised that she would submit what was called a “safety net” request. She said this is an emergency order to connect my services with Oncor. She advised me that the time frame on this could take up to 24 hours. After this, I contacted Oncor. They advised that once they actually receive the request, they would have my services connected within 2-3 hours. However, they said that they didn’t see my order had been sent to them, but advised that that could take up to an hour. So, I waited until 6:15 to contact Oncor. They advised that they still had not received my request. I contacted Direct Energy again. They advised that the order had been submitted and that Oncor was at fault in not receiving it. So, I again called Oncor. The representative advised me that they receive these requests in an email format. She was checking that email and had not received it. She advised that I again contact Direct Energy, but request that they conference Oncor in so that we can get this handled correctly and promptly. I followed the instructions of the Oncor. I asked the DE representative to conference me in with Oncor. Due to her not having the ability to make outbound calls, she transferred me to a supervisor named Michelle. It was at that point, around 7:30 pm, that I was advised of their procedure. When a safety net request is submitted, they do not send it to Oncor directly, but rather to their back office. She advised if the order is not submitted by the time that dept closes at 5pm, it would not be sent to Oncor until the morning. This particular department only sends these requests twice a day. Considering that my request had been sent at 4:30, I do not see why my request had not been received. I asked that she send this request directly to Oncor. She refused to do so and said she would not because it is against their policy. This is completely ludicrous as it is their fault I am without power. Maybe I am making assumptions, but when you wrong your customer, most companies are willing to go against their normal policy to fix their error. Apparently, not Direct Energy. Policy and Procedure is more important that their Customers. My electricity being out was of no fault of my own. The blame, as admitted by each DE representative I spoke with, was entirely on their company. I feel as though I was treated very poorly. I understand there are certain procedures that Customer Service must follow. However, is it your normal procedure to forget to connect your customer’s service? It should not be; therefore I believe an extra effort should have been made to ensure I was not without power. Rather, I was forced to go without. This is more than an inconvenience. I have also been put out financially. I could not cook dinner, so had to take my family out instead. In addition to that, I had just purchased $200 worth of groceries the day before. At least $100-150 worth was in the refrigerator and freezer. It has now gone bad. As you know, chicken and such does not keep and it was not like I could cook it, because I had no power to work my stove. I will have to purchase groceries all over again spending double my normal grocery budget. I also had no hot water. I had to take a cold shower and go to work with wet hair because I couldn’t use my hair dryer causing me to look entirely unprofessional. This experience with DE has been horrible. And what is worse, is that I haven’t even received services yet. But, I am in a contract that I cannot cancel without a penalty. I am not looking to have my contract cancelled yet, I just want to live a normal life with electricity like everyone else. It would be one thing if my power had been turned off due to nonpayment. At that point, I could understand a lack of urgency to help me. However, I have not even accrued a bill to fall behind on yet. This experience was entirely unacceptable.

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Billing and Accounting Disaster

Ken Rice, Houston, TX - 2013-10-21 11:25:29

Direct Energy uses an online billing and customer system that appears to have been developed in the 90's. It is cumbersome, inefficient and failed multiple times to accept my credit card change. Then, the system failed to correctly credit my account for my manually-input payment, even though they sent me an email confirmation of the payment. They finally sent me a letter asking for payment for the same invoice they had already confirmed payment for. The letter included a threat to disconnect service on October 19, and although the letter was dated October 2, I did not receive it until October 17. I could not deal with the disaster of customer service and poor billing and payment systems any more and switched to Bounce Energy.

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What Customer service?

Ralph Cossey, Killeen, Texas - 2013-10-15 10:43:01

After viewing the offer online I attempted to oder service online. The plan that was advertised was not available. "Price Protection E-Plan 24 month" with 2 free months of service I called to see if there was a different way to access this plan and spent most o my first contact giving out all of my infomation without getting any information from them. Then I was told that this pland offer is not available in my area. But I could be transferred to a servcie group who could likely determin what special offeres were available. I was then sent to another automated phone program. After completing the drill I was sent to yet another automated phone program, this time asking me to choose English or Spanish. (voice was in english by the way) I selecte #1 for English and was then sent to yet another automation asking if I was a new or existing customer. Keep in mind I spent more than 5 minustes giving my personal information to the first person. I selected New custoemr and was prompted again for English. #1 and a person answered asking how may I help you. I began by saying how long I have been on the phone and how frustrating the autmated system was. And would she mind passing on my comments. The proceeded to esplain what I wanted in terms of service and pow..."please press 1 to continue in English, opremre dos para espanol. I hung up.

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Scam Artists

Keith Williams, Houston - 2013-10-14 14:37:36

After years of using Reliant Energy I was coaxed into applying for a Price Advantage 12 Plan for 12 months at a fixed rate of 9.8c a Kwh, only to find upon reading my first bill that the rate was 12.1c kWh. After repeated enquiries and calls to their useless customer help line I am still no better off. I have email confirmation from Direct Energy of the rate they advertized and contracted, however their "investigation" shows no such rate. Seems odd to me that their rate is still advertized as I originally saw it, I wonder if anyone else has been scammed by these con artists.

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Rates go up and they are misleading

John Brown, Town - 2013-10-13 18:01:03

My bill was over $300 for a one bed room 730 feet apartment. They could not explain the bill to me at all. So now I just recieve another bill for $125. How my air is cut off all day and I was out of town for a couple of days and my bill was $179. When I called and ask them how did I get such a high bill. She said we average ove the last 3 months. Hey woman I was off for the summer and now I'm traveling around so why would you average my bill especially if Im using less energy. Truth is that they have to make some money off of you so they set an amount to charge you evry month.

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The worst power company ever

Tammy , Shady Shores - 2013-10-02 17:09:39

This company took over another and never notified me. I was paying my bill through the other company and it was never applied to my account so my power was shut off. After $120 in disconnect fees and 5 hours on the phone, they told me they had made a mistake but b/c I already had changes made, I just had to call back the morning after my disconnect date and they would put a credit hold on my account. Here I sit on hold 2 hours, 1 minute and 47 seconds later after being disconnected 3 times just today...the worst company ever!!!

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Worst billing dept

Matt, Fort worth - 2013-09-05 04:41:07

I have been with them for over a year. My avg bill is around 700/month so you would think I would be somewhat important. I signed up online and gave a credit card to direct pay monthly. The credit card number was stolen and had to give a different number. Easy right? NO! I get a call every month and have for the last 6 months from them telling me I need to give them a new credit card number b/c mine is no good. I tried calling once and b/c I am an "online customer" I had to pay 5 or 6 dollars to speak to a live person regarding this. They will not let you speak to anyone that is important. Just the guy from another country that calls you to get the card info every month. Very frustrating when you try to make sure all bills are paid every month and you have to deal with this. When I redo my electric, direct energy will have to be substantially cheaper for me to stay.

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Contract ended rat almost doubled.

Mark steele, Ware MA - 2013-08-16 05:05:53

I signed up with Direct Energy one year ago when they claimed that they charged less for electricity than their competitor. When the contract ended the charge per KWH (kilowatt hour) went from 7.3 cents to 12.8 cents. ($99.00) I changed electric suppliers at 6.4 cents and for some reason it will take 2 months to switch. So Direct Energy will be raping me for the next two months.

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direct energy gave my account information to a stranger

in the dark and freezing, dallas tx - 2013-08-09 16:39:24

direct energy changed the phone number on my account with out my permission. they called a complete stranger and gave my account information for months. the person whom they were calling even notified them of the mistake several times and they never fixed it nor did they contact me to verify. my electricity was turned off and when i tried to have it turned back on they told me the only way was to pay a fee. direct energy doesn't care about their customers!!! any other company is better!

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Direct Energy Opens Fraudulent Accounts

Anonymous, Colorado - 2013-07-15 20:27:38

I had my identity stolen and put a fraud alert on my credit with all three credit bureaus. Nearly one month after the alert was placed, Direct Energy ignored the alert and allowed a fraudulent account to be opened in my name. My first call to Direct Energy resulted in the customer service rep refusing to give me a phone number for the fraud department; instead, providing me with a fax. Two later calls resulted in me being transferred to the fraud department to leave messages with no return phone call. Finally, a customer service rep took my complaint, apologized for the inconvenience and told me to file a police report. No report would be needed if Direct Energy wouldn't have willfully ignored the fraud alert. I still have not heard from the Direct Energy fraud department.

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Very good service. No complaints

L. Culbertson, Parker - 2013-07-09 13:25:48

Very easy to work with. Been with them for 3 years now. Recently worked out something for me for last months payment. Were very very nice.

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Direct Energy

Steve, Pflugerville, TX - 2013-07-05 12:28:42

Have been with them for about 4 years now. Never had any problems. Customer Service is very nice and friendly. Rates have been excellent and competitive. I would highly recommend

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Great prices and service

James Rocha, Pasadena - 2013-06-18 05:47:37

I have been with Direct Energy since 2004 and have never had any of the problems I read here. I moved a year ago and the switch was seamless. My service was turned on the day it was supposed to be and they left service on at my old place until I was fully moved out. It was great!!! I just renewed my contract with them for less per kWh than any other company I checked, and I really did some shopping! In the time I’ve have been with them, they have been a great company! You could do a lot worse.

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Very sneaky and untrustworthy

realhousewife, fort worth - 2013-06-09 00:17:08

This company took my ssn and ran my credit for service, then I supposedly had an account with the. I moved into my apartment and got a small bill for 2 weeks due to my billing cycle. Then somehow I didnt get a bill the next month. I was told by my apartment manager that her company is paying for the bill because there is no energy provider with an account for me in my name in their system. I thought this had to be a joke. I called Direct more than once just to be told i did have an account, and their company Green Mountain was trying to make me their customer. I got bills from my apartment manager for 2 months from then. So then I said enough and I called Oncor just to be told there is no account in the state of Texas with my name. I was so upset that I made a complaint to them to pass on to the right people. Then I called Direct and told them I am upset that they took my information and even billed m once, but somehow managed to take me out of their system. They told me that I never signed up for service with them, but mysteriously I had a two week bill. This company is full of liars, scam artists, and rude employees that do not want to take their blame for their mistakes. I would not tell a millionaire to start electric service with them in their party pad, they are a joke and untrustworthy in every way. No wonder the sales people are so cheerful when you start service, they suck you in and scam you behind closed doors afterwards. I have never had this experience ever with any electric company, and I have lived in a few states due to my husband being military over the years. This company does not need to be sneaky to make money, be honest when you mess something up and maybe you can keep customers!

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DO NOT USE Direct Energy

Krista, Cypress - 2013-05-28 17:25:01

Direct Energy is difficult to deal with on every level. I have received 4 phones in 2 days regarding my bill that is not even due until May 31. I feel as if I am constantly being harassed. I changed service to Texas Power when I recently moved. Unlike Direct Energy that haggled with me over transferring my rate, Texas Power was easy set up and very helpful, plus I got a cheaper rate.

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WARNING!! WARNING!! WORST service EVER!!!!

ALMOST NEW CUSTOMER, Lancaster - 2013-05-28 10:57:23

I called to have service activated and they where pleasant with getting my deposit but later the service was not switched no in my name. Contacted customer service and was told because they did not send the correct information the request was sent back I said ok let get it corrected so per customer service rep it was done. Well two months now have passed and I still don't have service in my name. Called customer service and was told my request was in the BACK OFFICE wherever that is so I said just cancel my request and refund my deposit. They told me that since there was no service provided the refund would go back on my debit card within 3 to 5 days now here it is 11 day later and no refund. I called customer service again and was told it would take 4 to 6 weeks I'm upset at this point and asked for the corporate number to file a complaint and when I called the corporate office stated I wanted to file a complaint the corporate office transfer me to customer service WOW!!! Now I understand attitude reflects leadership. This has been the worst service I never had and yes I said this correctly because I never got the service connected. I would advised DO NOT USE THIS SERVICE AT ALL!!!! WARNING

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Refunds!!!!!!! Company is a fraud

Ashley Richardson, Houston - 2013-05-23 09:11:48

This company is BIG SCAM... I asked for a refund that still took 6-8 weeks for me to get and then the refund was $7.00 short of the $100 that I paid them... I went 5 days with no lights and finally swithched companies... They had the nerve to tell me that services were started at my house which they were NOT... They told me that I was suppose to call customer service and that is NOT my job that is what I paid them the money to.. IF that was the case I wouldve kept my money since they wanted me to call Center Point... Direct Energy is a BIG SCAM and are just out to get money and nothing else... I WILL NEVER RECOMMEND THEM TO ANYONE IN LIFE!!!!!

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Worst experience ever.....Never again will I use them.

Christy, Odessa - 2013-05-06 17:18:44

This has been the worst experience ever with the electric company and I had to file a complaint with the Public Utility Commission of Texas to even get an answer. Been living here for 2 months with electricity and even got a bill for a $150 deposit. But all the sudden we got shut off May 1st after we payed $300.00 March 6th then $150 April 17th. They said as of March 8th this meter was on a switch hold so we had to fax them proof we just moved in here on March 16th. At this time we was told it will take 24-48 hrs once fax was received. We waited and STILL at this very moment (5 days have pasted) we have no electricity but on May 1st at around 7:00 pm they confirmed they got the fax... Every time I called all they could say "we emailed our back office and are waiting for them to send back a response". Then when I would check up on it after a few hours they would repeat the same stuff. They say they have no other means of communication to this "back office" other than an email. For 5 days of begging, crying, and pleading with them still nothing. And when I ask them how have we had electricity for 2 months they cant tell me how cuz they don't know, but yet my meter is on a lock down due tempering as of March 8th.Today I finally got someone from there to call me back after I filed a complaint on them today just to tell me the paperwork I sent wasn't matching the county records? Well no shit we go through a "RENTAL" agency. They can't seem to understand that this is our "LANDLORDS" the people we pay rent to.... I would love to just switch company's but I need a deposit to get set up with someone else.... Direct Energy has my $450.00 ... In order to get that money back I would have to wait 4-6 weeks? I finally got them to call my Realtor so they can explain. ... I mean hell I have only told them 20 times to call the phone number on the cover sheet from the fax where it says "If there are and problems please call this number (***)***-****". I will be switching if I do ever get my electricity turned back on......... its 4:21 pm May 6th still am waiting.....ugh...

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VERY BAD SERVICE

Angela Herrera, Houston, TX - 2013-03-15 07:57:09

I was referred by a leasing agent to Direct Energy. It was the biggest mistake!! I ordered power what they did was asked Center point to take the meter. I did not find out that was the problem until I called them again because I still didn't have power. They decided to close my account with out even notifying me. I called again and was enrolled again on a different account and they had promised that my electricity would be on with in 2 to 4 hours. It has been more than 16 hours and until now I don't have power. Please DO NOT USE THIS COMPANY THEY DON'T CARE ABOUT YOUR BUSINESS. There is also a rep by the name of JOE and his supervisor by the name of "DAN" both need to get out from Direct Energy and maybe work for Mc donalds . Both of them were very rude and caused all this trouble. It even begun from the department of new account set up. By the way the I was trying out for Power to go-Pre Pay. DO NOT USE THEM. I am sorry at the moment I cannot refer any other company because I had problems with Reliant Energy also.

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They double your bill

Bianca Pepple , Bay Village - 2013-03-07 16:13:06

Do not sign up with this company. After 6 months of normal bills our gas bill doubled in price. We use about the same amount of gas every month and payed over a 100$ more. It did not get colder, so no reason there (warmer actually). After calling them they said " it's because of the variable rates". Yes sure, variable rates I understand but paying double feels like a rip off. Ooh and it will also take them 2 months to cancel. Just be prepared. Please if you can don't sign up with this company!!

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Do not go to this company

Kerry Ward, Mesquite - 2013-02-11 12:55:25

I have had so much trouble with this company. DO NOT sign up for E-Bill online. you will not get to talk to someone with out getting charged a fee. I was not able to log-in to view my bills. Everytime I tried to call someone to help, they said they would charge me a $5 fee to talk to them because I am a E-customer. They have all kinds of hidden fees, and it is SO hard to get anything resolved with anyone. Very deceptive and not good customer service at all. I got hung up on, we got our electricity turned off with out any notice. Such a pain! I would not reccomend this company to anyone. I would recomend that direct energy re-do their customer service.

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Promotional Gift Cards

Bob Evans, Allen, Texas - 2013-02-09 06:42:06

In the fall of 2012 I renewed my contract with Diret Energy and was so foolish as to believe the would actually send a Visa Gift Card for that renewal. It was promised in 3-10 weeks. Now, 4 months later I am still waiting. They say some time in the future I will get one; but, I do not belueve it!

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Causes excessive gas and diarrhea

Haywood J., Irving - 2013-02-04 15:13:14

Good company. Good prices. Been with them for 6 years and I moved recently and was all setup to move then they got a flag to have me fax in a copy of my SS card and some other ID. Well I was in the middle of my move and needed power now not when I had time to do all this s o I bailed and went to penny wise and got a lovely wise 3 for 4.4 cents pkw. But a fine company with great rates.

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Billing Department is horrible & rude!

Laura S., Bedford - 2013-01-30 19:32:56

Give me a break ... I've had two billing issues now, two months in a row. The first one involved Direct Energy crediting me three times for the amount of my bill - twice on the due date, once the day after the due date - and then reversing the first two payments, leaving me with the payment they credited one day late. I double-checked with my bank, and they only paid one time, so this whole "one day late" was completely Direct Energy's fault, and to top it off, they had the audacity to charge me a late fee. I called and was told they would forward my request for that late fee to be removed, which it subsequently was. This month, I called and made my payment over the phone, several hours before the cut-off for it to be credited that same day (the due date) ... and guess what, but they didn't credit my payment until the next day ... another late fee! When I called, I was told by their billing dept that I needed to pay earlier in the day (that would mean earlier than Direct Energy's phone system says it needs to be paid by???) to be credited that same day. When I explained that I called in plenty of time, she proceeded to explain time zones and that it can be difficult when people live in different time zones ... since I live in Texas and therefore in the CT, and the cut-off time was listed specifically for the CT zone, that didn't wash. It was at this point that I was scolded by this woman for always making my payment one minute before the deadline every month (can't control when they put through a payment from my bank's WebBillPay ... and it is still before the deadline, right?), and she stated she could not understand why I would call "every month" to find out if there was a late payment. That ticked me off, because I have only called twice, both for billing errors on Direct Energy's side! She then stated that she had never seen the kind of errors I was bringing to her attention ... as if this was all somehow my fault, or maybe it's just me being annoying because I don't want to pay a late fee for payments that aren't late??? The call ended when I told her that there is obviously a glitch in their system, that I was the unhappy recipient of their glitch, and that instead of telling the customer to "pay earlier in the day" that it might be better to instead look at why these billing issues occurred in the first place. There was silence, followed by this person telling me that she had made a note of my comments in my file ... I'll bet! And guess what? Since my contact expires shortly, I have made a note of her comments as well and will not be renewing my contract with Direct Energy, because nothing is achieved by blaming the customer for billing and accounting errors, other than to piss off the customer!

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Totally disfunctional billing and complaints department

Martin, Houston - 2013-01-21 10:59:47

Direct Energy lost my October and Novermber payments. The checks were cashed but not credit applied to my account. After countless calls and over 8 hours on the phone with them, they still cannot get the information to confirm payments even though I have faxed proof of payment FOUR times to them. DO NOT use this company -they are totally disorganized. They have a fax department, an email department, a payment tracking department, a collection departemtn and a customer solutions department. None of whom can or do speak with the others so there is no way anything can be achieved.

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love it

Sara Campel, baltimore - 2013-01-05 21:12:11

i read a lot of your reviews i never had any of your guys complaints, i did find out that there is Direct Energy and Direct energy business two different companies i use direct energy and am very happy i use it at all 23 of my business locations and my house.

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More Bogus Hidden Penalties than "Hide and Seek"

Jim Sayre, Dallas - 2012-12-17 10:15:53

Direct Energy is a Rip Off; high priced energy. It is nearly impossible to sign up for new service and just as hard to sign up for auto pay, and they charge you $5 for every call...and they charge you $15 for "Autopay Breakage Charge" to which will be their fault for not properly setting you up in their system. They also will charge you for a Late Penalty when your not late, an advanced Metering charge, etc. I will file (and have had success filing claims) with the Federal Consumer Protection Agency, and suggest you do the same any time these guys or a bank messes with you. It's easy and you get results, as I have on two or three occassions!

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Horrible company.

Dwight Palmer, Plano, Tx - 2012-12-15 01:28:45

I'm single man with no kids and I receive a bill every two weeks for at least 80 bucks. I don't know if they are double billing me from when I transferred but overall they are a horrible company. Due to me having two due dates in a month apparently I'm paying my bill late and they charged me 29.95 for being 3 days late. I called for an explanation and get nothing. Worst customer experience I've ever had in ANY situation in my life.

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Worst company ever

Homero Trevino, Palmview Tx - 2012-11-20 09:47:05

They lie about their rates, its the most expensive company I've been in. Ive given payments with shown receipts and given no credit for them. To top it off there is not one place were I can give the payment; not even online has to be check or money order. I have been over ten hours on the phone in customer service with them and gotten absolutely nothing done. Basically their just ripping of people "thiefs".

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Very sketchy outfit

Lynnelle, Dallas - 2012-11-12 08:00:59

I have twice been promised a particular price from Direct Energy but then actually received a much higher price then promised. Plus, they got into trouble a few years ago and got permission to raise my rate mid-contract. I switched carriers, paid my last bill, have proof I paid my last bill, never received any collection activity from them and all of sudden get a hit on my credit report for the amount of my last bill. I can actually still log in my account online, which shows my last payment of the amount they say I owe. I would caution anyone from doing business with them.

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EX EMPLOYEE KNOWS WORLD CLAS CUSTOMER SERVICE!!!!!!

ME, YOU - 2012-11-09 14:00:54

I am an ex emplyee of Direct Energy. I worked for the customer service department a little over 4 years and have never heard such ATROCIOUS customer service, and I've heard alot! These representatives are so unorganized, unprofessional and overall HORRIBLE at their job. These people will not be hearing from me again. I want to deal with them as little as possible. I wish I still worked there so these people can get the PROPER customer service training they NEED! I used to close all complaints for Direct Energy and now I would hate to have an open complaint because nothing would ever get done. I hope one of those agents read and report this so something can get done. Signed, Anonymous..

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not good if you have to pay late

Destiney, White Settlement - 2012-10-22 09:48:31

They not the worst, but certainly not the best. The rates are 'ok', but what will get you is if you have to pay late. 3 days after the due date, they issue a disconnect letter, and there is a $30 charge if they send it. It's a ridiculous practice and the customer service dept is not very helpful.

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VP

T. Thompson, Sheffield - 2012-10-04 09:03:33

This company will not take no for an answer and will not stop calling even though I've asked them to over and over. Finally got a phone number today and reported them to DO Not call.gov so hopefully they have to pay a huge fine!!! They say they are affiliated with our local energy company which is a lie!! Do not be taken by this company. They are scammers!!! They refuse to send information in the mail..hhmmm could this be because then what they offer is in writing and they would have to stand behind their word??? The person who called told me to check them out online.....so glad I did because from what I can see of the reviews....they really are terrible to work with!!!! I would never recommend this company to anyone!!

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Has it been 6 months yet? Can't wait to switch

Cathy, Texas - 2012-08-30 10:20:05

I just sidned up for Direct Energy. They sent me a 5 day bill that went into my spam box. When I finally found it I was charged 15.00 for a auto pay breakage fee. I called them to question it and was told I was going to be charged for the call so I went on line and asked what auto pay breakage fee was. It took them 8 days to reply. I was told I'm being forced to sign up for auto pay and that it was in their terms of condition I signed up for...i checked and it was not. Becuase it took them 8 days to respond instead of the 1 day they claimed it would take my payment was late. They have now charged me a late fee and at least one or more "collection fees". I won't pay for something I didn't agree to. They now state that even if I sign up for Auto pay but use my bank to pay them and pay them early they will still charge me 15.00 a month until I do what they tell me to do. I have contacted PUC and filed a complaint. This is the worst company ever...money grubbing...crooked and unfair. Stay away!

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Power-to-go Plan

Amanda, Houston - 2012-08-28 07:44:50

The Power-to-go Direct Energy plan has been great. I get a daily email with my usage and cost. It's been really convientient. I haven't had to deal with customer service, so I cannot rate that, but set up was easy online!

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USE A DIFFERENT COMPANY

Sarah, Irving - 2012-05-23 08:09:48

The absolute worst customer service I have ever experienced. They are rude and do not care about their customers. I had to move out of my apartment 2 months early due to getting a job in another state, so for 2 months I didn't live in my apartment. Somehow not only was my bill still high in the first month I wasn't there (even though not a thing was turned on that month), but my bill increased the second month I wasn't there! Save yourself the headache of having to deal with these people and use another company!

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Terrible people

Jeff, Spring - 2012-05-10 11:34:20

I pray this company goes out of business. The people here are lazy and rude. They don't know the first thing about customer service and really don't care what you have to say.

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sucks

byron benitez, fort worth, tx - 2012-05-07 13:49:47

this company had solicitors go through my neighborhood and sign people up. I actually signed up for a better rate before these guys with green mountain but when my contract was up the rate went up, so i thought what the hell. i signed up with these guys direct energy and my first bill had a ten dollar fee for using less than what they wanted me to use. then i call to speak to someone and they tell me that because i signed up for the e-plan that i will be charged when i call with questions. I was furious. I signed up for e minders and I just now tried to go onto the website and i'm locked out for trying too many times to logon. I'm spent. I would not recommend this company to anyone, and I will most definitely be changing services asap

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scam!!

Helen Liu, Texas - 2012-03-16 00:00:00

I was with Direct Energy for about a year. I called about the last bill to no vail until I got a call from the collection agency because Direct Energy sent the bill to them first!!!! I ended up having to pay more without any acknowledgment that they had FAILED to let me know first that I had a bill to pay. They said they had sent a letter to me but they HAD NOT ever. There's no apology and nothing else from the company since then. They just shuffle you off to the collectors before giving you a chance to pay. As a matter of fact, you wouldn't know you owed them anything until a call from the collectors!!! This is a SCAM!!

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Unbelievably dissapointing

Alex, Fort Worth, TX - 2012-02-16 00:00:00

I signed up with Direct Energy when I moved into my new apartment and thought everything was fine until I received an electric bill from my apartment complex a few months later saying that I owed them a couple of months of electricity payments. I contacted Direct Energy and after about 3 hours of talking to 5 different people found out a fluke had occurred and caused by electricity to be switched out of my name after one day. I received a refund check for what I had payed them and basically re-started my account. Another few months went by and the exact same situation occurred; bills from my apartment complex, phone call to Direct Energy, found out I had electric with them for one day before a random switch back out of my name. This time I switched to a different electric company but I am still dealing with my apartment complex to get all the electricity bills paid. One time might be a fluke but since it happened twice I can only express how mad I am.

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West Texas

Tonya Lane, Odessa texas - 2012-01-06 00:00:00

I have not been happy with being charged a late fee plus a 25 dollar collection fee is not paid by the due date { mind you which is changed. If you pay the bill in full early they will give you another due date earlier. Talk to representative and requested copy of all charges for year. but statement did not include the date due. They change the date due every month just about so they can charge you a late fee plus the collection recovery fee. I sent letter of complaint to the Attorney general and better business bereau but they did not do anything about this problem. and just close the case.

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Direct Energy at Home

A Customer, Arlington TX - 2011-12-09 00:00:00

Great service and nice people in customer service.

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Positively Worst Experience

Erin, Little Elm, TX - 2011-12-07 00:00:00

I have used several different electric companies through out Texas, but I have to say Direct Energy does a superior job at being the absolute worst electric company I have encountered thus far. Their customer service is by far the rudest, most difficult group of disenchanted, jaded customer service reps in the industry. I found out today my contract is up at the end of this month and I am so overjoyed to be switching I almost teared up a little. I was paying a much higher rate at my previous eletric company, and I would have GLADLY gone back to pay a higher rate and have superior customer service than continue to subject myself to Direct Energy. Buyer beware - you definitely get what you pay for with this company.

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Deferred Payment rules broken but still have a switch hold

Jacqueline Veals, Texas - 2011-11-30 00:00:00

Direct Energy is a lousy customer and I regret the day we ever signed up with them. Direct Energy was contacted on 10/25 requesting a deferred payment arrangement on my account in which the representative shouldn't have done due to the sensitivity of the account. One payment of $200 which has cleared both the bank as well as Direct energy was made while still under the payment plan however the payment arrangment was broken. There was a payment made prior to the deferred payment was done with a personal check in which it was returned and caused the deferred payment to be broken. Direct Energy will not release the switch hold from my account although the deferred payment plan was broken. I have satisfied all payments at this time. I spoke to several account representatives and they were providing me with different reasons as to why the switch hold was done. I was originally under the impression that there was only until the tampering charges were paid in which this has been done. Please have this filed against Direct Energy and I will no longer use their service in the future. I don't see where they are able to break my payment arrangments but I have to abide by the rules of the deferred payment arrangments at the same time. This seems unfair as a customer and something should be done about it quickly.

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Complete disaster of a company

Susan, Spring, TX - 2011-12-28 00:00:00

We terminated service with them at the end of October for them to bill us through November. I had three total conversations with them and finally a supervisor came on the line asking for the name of the rep I talked to when I disconnected service. I told her I didn't have the information and didn't realize I needed to keep track of who I spoke to and when in order for them to do their job right to begin with. None the less, she wouldn't credit us back the 15 days of electric use. Ridiculous! Will never use again.

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Anonymous, Texas - 2012-03-15 00:00:00

This company has no mercy if you are behind and their rates are much higher than the norm. They seduce you in a contract and then cut you off at a drop of a hat. Do not ever sign a contract or get services from this company.

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idiots- liars

venitta bennett, plano, texas - 2011-09-26 00:00:00

idiots did not transfer service and did not call me to tell me oncor canceled the order..... i asked for 5 day out transfer of service - the sales person said they would do it as move in and charge me 10.00fee for next day service - one wk later i called for date of new reading and the supervisor stated i had to open new service that would take 7 buisness days and i already placed and had a disconne`ct noice cause i did not pay my txu bill due to they would not do installments for me ( only did this cause i had secured new service with direct) This idiot supervisor said there was nothing she could do about my problem even though it was their mistake.

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Cheat Customers

Sammie, Dallas, TX - 2011-09-06 00:00:00

They will charge you a $25.00 fee just to call you to let you know you are one day late on bill. Croooooks!

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Less than honest

Keith Johnson, Houston, TX - 2011-09-02 00:00:00

I switched to DE because they advertised 8.9 cents per kwh, and were giving a bonus to my credit card miles. I was paying 11 with Reliant. So I switched and got the 8.9 cents the first month, then back up to over 12 cents the following months. I called them and they said the 8.9 cents was just an 'estimate', and offered me 'their commercial rate' of 11.2 cents. Well, I 'estimate' i'm changing providers. The old bait and switch continues on.

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WORST EXPERIENCE!

Selina, Wichita Falls, Texas - 2011-08-18 00:00:00

I loved DirectEnergy at first. but they undercharged me for 6 months and decided all at once they would give me a massive bill! now i owe them a very large amount and my family already recieves help from the government so there is no possible way i can pay this and they didnt want to help at all! Amd how am i supposed to know they are undercharging me if they have billboards out saying, "NOW YOU CAN BRAG ABOUT YOU BILL!" YEA RIGHT. I will never go back to direct after i switch.

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Solid value for the money

Maya, Houston, TX - 2011-08-17 00:00:00

Good value for the money.

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The most frustrating company I have ever dealt with, period.

George, Houston, TX - 2011-08-04 00:00:00

This company bumped my install date by 8 days, so I had no power to cook during Thanksgiving of 2010, and they couldn't even be bothered to tell me. Their customer service department is rude, and the highest level, the Office of the President is either incompetent or evil I've had to escalate 2 issues to the Office of the President, and on the second issue (asking them to add 5 words to the bill), have waited for 3 months and received no answer as to whether or not they were even considering it. Their autodialer system calls me and hangs up on me at least twice a week. Managers and supervisors in Customer Service have hung up on me, and even refused to speak with me. I chose Direct Energy because their rates were the lowest fixed rate I could find at the time ($.10 /kWh), but they are undercut ($.09) by over a dozen different fixed rate plans today. If I had a time machine, I would go back in time and save the world from Direct Energy - there is no better use of time travel. -G

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Read your bill

Thanh, Houston tx - 2011-07-31 00:00:00

Over all direct energy is fine, but don't select online billing only, you can't read your bill so select both online and paper bill..

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Horrible, Horrible ... no, it's worse

Tony Williams, Richardson, Texas - 2011-07-07 00:00:00

Direct Energy mailed a flyer titled "Switch. Chill. Brag." When I called about the promotion, I received an automated message that the "Direct Energy Enrollment Center" was open from 7:30 a.m. to 8:30 p.m. Well, it was 8 a.m. When I called Direct Energy main number neither the rep nor the supervisor could get through and had no answer. In addition, they had no information about the promotion. When I asked the supervisor for the CEO's name, she was reluctant to give it to me. When I asked Direct Energy's address, she refused to give it to me. At least in my experience, if any service were worse, I cannot remember it. I'd hate to wonder if you had a real emergency with Direct Energy. Tony

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Can not believe it

Alfie, Houston, USA - 2011-06-07 00:00:00

I switched to Direct Energy because of their price per KW and also because they were offering a $150.00 gift card reward to switch. Well, that was last December, we are now in June and still I did not get the gift card. I called them four different times and e-mailed them twice and still no gift card. The last "supervisor" I talked to told me that if I do not like their service to switch companies... Really?

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Directl Energy can be expensive

Anonymous, Seabrook, TX - 2011-01-15 00:00:00

They look cheapest on paper, but were more expensive than Green Mountain Energy (and it was a not a month to month contract). I have been shocked by the amount of the bill...even in the winter.

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Poor Customer Service

Unhappy Camper, Austin, TX - 2010-11-16 00:00:00

Moved from CA to TX. Called to enroll for service, and was told that the credit department will call me back within 48 hours to complete the enrollment process. It has been 4 days since I last spoke with them ... decided to go with Champion Energy instead. YOU JUST LOST A CUSTOMER!

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Poor customer service and billing practices

Anonymous, Killeen, TX - 2010-11-15 00:00:00

This is by far the worst utility company I have ever had the misfortune to deal with. I never had a late bill until I signed up with Direct Energy. As a recipient of Social Security, my check is deposited once per month, approximately 1 week after the due date. Direct energy has refused to change the due date, tacking late charges onto my bill. I was told to contact Oncor, my service provider, who referred me back to Direct Energy. Every month, from the day after my bill was due, I received phone calls from DE, (up to three times per day!) asking when I would pay my bill. Each month I explained the reason why I could not pay on time (it was supposedly noted in my account), this continued monthly for my 2 year contract. I even had a call asking when I would pay my bill an hour after I'd paid it. I said I would give my confirmation number, but the employee already had it! I also could not get an extension until the day the bill was due, and only two per year without penalty.

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NO INTEREST IN KEEPING CUSTOMER

BONNIE, BEDFORD, TX - 2010-10-25 00:00:00

WOULD NOT WORK WITH ME TO GET A LOWER RATE AS I WAS TRAPPED IN CONTRACT WITH NO FLEXIBILITY. SERVICE REP NOR SUPERVISOR WOULD NOT LET ME SPEAK TO THE RETENTION DEPT TO KEEP ME AS A CUSTOMER. PAYMENT SITE DOWN MANY TIMES.

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difficult to cancel

Charles Evans, Texas - 2010-09-20 00:00:00

My mother in law recently passed away, so in the process of cancelling service Direct Energy demanded a Power of Attorney and copy of the Death Certificate in order to cancel the power. Of all the service companies I have dealth with none have required a Power of Attorney to cancel the service. What does a dead person need with power, it is just common sense. I would never do business with these people.

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Reliable and Flexible Customer Service

Steve, Pflugerville, TX - 2010-08-16 00:00:00

Consider that usually consumers that write on these forums are ones with complaints. It has been my 3rd year with them and they have always provided great customer service and product delivery. The are very flexible on making payment arrangements. The key is that you do need to forecast and communicate you needs to not onll them but anyone you are doing business with. Sometime the problem is with the one doing the communicating and not the person.

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Deceptive Billing Practices and breach of contract

Raul, Houston, TX - 2010-08-01 00:00:00

In June 2006, Direct Energy breached my contract with Commerce Energy be sending an e-mail to Commerce Energy and telling them I had chosen them--a complete lie. Then Direct Energy billed me over $700 for a month of so of service--at much higher kilowatt rate. To make matter worst, they sold the debt to a collector and it continues to affect my credit. I would like to know if Direct Energy did the same to other customers, breaching an existing contract with another electric provider. Any suggestions on taking legal action against Direct Energy for deceptive practices and billing? I have referred the complaint to Texas Utility Commission on more than one occasion.

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ok for an apartment.

karly, Houston - 2010-07-31 00:00:00

I haven't had any issues with direct but their website isn't my favorite out of the energy companies. Customer service is helpful.

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terrible company

Lisa, TX, USA - 2010-06-29 00:00:00

DONT USE THIS COMPANY! TERRIBLE CUSTOMER SERVICE! I set up recurring pymnts with my credit card w/ CS until I could get my acct. set up w/ auto debit from my checking acct. this year. In the meantime my electricity was cut off. Apparently the CS agent had NOT set up my acct. w/ my credit card as I had directed nor had they put my auto debit from checking acct. in place which had been confirmed/faxed to them 15 days prior. No one took the time to investigate why my bill had not been paid. Their finance dept. admitted it was their oversight but treated me like I had made the mistake and were terribly rude and disrespectful. No one apologized for my inconvenience, no one made any efforts to make ammends or work to keep my business.

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Bad Company

Carol, Detroit, MI - 2010-05-07 00:00:00

A Direct Energy rep came to my door yesterday, and I stupidly signed up. After I did so, I had a really bad feeling about this company, so I did a google search and read some BAD things. The following is a link to a WIKI article. I think everyone should read. http://en.wikipedia.org/wiki/Direct_Energy Today I called and canceled.

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Disappointing

TEG, Katy, TX - 2010-05-04 00:00:00

It's been 4 months and Direct Energy still has not been able to process an automatic withdrawl from my checking account. My account has accumulated several $25 collection recovery fees due to Direct Energy's inability to process a direct withdrawl from my bank. Direct Energy informed me that they will only waive one $25 fee. Regardless of the fact that they are causing the delays in payment. If you have a choice, choose another electricity provider.

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Terrible Customer Service

Unhappy Former Direct Energy Customer, Houston, TX - 2010-02-17 00:00:00

Direct Energy is one of those ignorant and/or incompetent REPs that was erroneously charging city sales taxes to its customers who lived outside of the Houston city limits. When this error was brought to Direct Energy's attention, there response was to tell its customers that they would have to file for a refund of the erroneous charges with the State themselves! Absolutely ludicrous and terrible customer service. You would be well advised to look elsewhere for your residential electricity needs.

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Sorry I left Direct Energy

fay broyles, fort worth texas - 2010-03-01 00:00:00

I made a big mistake and switched from direct to txu my bill jumped from 90$ in nov to 318$ in dec. that is without heat because my heater had been boken since last july. Since then the bill has only gotten higher. No one at txu will talk to me or explain why. As soon as my contract is up at txu im switching back. This month my bill was 418$ That is almost half my s.s. check. I cannot pay it so soon I will be without power. I am a 67 year old widow with health issues.

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Good Company

Meda, Houston - 2010-02-09 00:00:00

They are a little more expensive, but I haven't had any problems with them. I would put them up there with the top companies

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Direct Energy is deceptive

Tony, DFW, Tx - 2010-01-15 00:00:00

A door to door sales guy made a good case for me to switch. They had a lower rate at the time and promised to give me a gift card to cover my early out fee from my current provider. The gift card is to be for $250. However they make it really tricky to actually get the gift card. The terms require me to wait till I receive my 6th monthly bill and then I need to send a copy of that bill prior to its due date to a promotion company. The terms then state, "Failure to do so voids this offer without further notice." Another issue I had was when I was a couple days late paying one of my bills. The bill had 2 prices, one for paying on time and another for paying late which added $5 bucks. I paid the higher one knowing it was going to be a couple days late. They sent me a notice via robot call to my cell. I called to see if they received my payment. They told me they did receive payment but had already put in a termination request that had to be cancelled for an additional fee of $25.

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Anonymous, Texas - 2010-01-07 00:00:00

I was in hurricaneIke after the storn I was renting a house I am on a fixed income and barley make my bills so I had someone helping me and they stole my money I was unable to pay my light bill so in the hottest part of the summer they turned my`electric off. I have to do breathing treatments due to me having COPD. My doctor got hold of Adult protection and they said if they paid my bill they would turn my lights back on they did pay the light bill but Direct lied and told me I had to pay a 350. deposit. to make a long story short they also took a 300.deposit that DHAP had paid so they took 400. on thelight bill plus my 3oo deposit and wanted 350 more dollars. I would not refer them for lights in my dog house unless I had money to burn

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Cheats

Laura, Dallas TX - 2010-03-08 00:00:00

They ask for a deposit and then refuse to return it and instead credit it to your account sounds ok right? wrong they jack up your monthly bill so they can take all of your deposit they are crooks. Direct Energy more like Direct Cheats

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Billing

s cutler, texas - 2009-12-14 00:00:00

Can't receive my bill, very distrubing. Have to call every month and fight for a bill, never experianced such a thing. what is going on? They can not get a correct address. sick and tired of this hassel

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By Pass this Company!!!

Coffee, Houston, Texas - 2009-12-31 00:00:00

September 2008, had my highest energy bill from this company. My electricity was off for 10 days due to Ike. My bill was over $1200.00 and they reviewed it and said it was right! Then this summer my bill was the same down to the penny for three months. Once again very high almost 600.00 and they said they were reading my meter each month and it was exactly the same down to the penny! They LIE - They Cheat! Pass them BY!!!

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Bad billing!

Anonymous, Rockwall, TX - 2009-11-06 00:00:00

I have a habit of paying all my bills upon receipt. This company messes up the billing on a regular basis!

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REFUNDS

Stephanie, Texas - 2009-10-08 00:00:00

I used direct energy for my first house and at first it was great then our bills skyrocketed. from about 200 a month(during summer) to double that. i had no problems paying my bills on time with the direct credit system, but i canceled it to have more control of my bills. in September another high one and so i sent the check which arrived on time, they also took the same amount out of my account on the same day. This sent my bank account overdraft and 3 checks bounced. my bank was very helpful and said as soon as they credit the money back all the charges would be dropped. Well you have to wait 4 to 6 WEEKS to get any kind of refund from DIRECT ENERGY. I know I'm rambling but this is a very serious issue to me. I couldn't wait 4-6 weeks to pay them. They need their money on a certain day and so do i.

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No Good !

MARIA CERDA, HOUSTON TEXAS - 2009-10-06 00:00:00

My rate for this company is $0.1537/KWh very high this has been like this for the past 4 months. I pay between $400 and $475 a month I have talked to the company and they tell me that wene my acount is at $0.00 balance they can then offer me a "good rate".So I did just that. I called and direct energy told me that they can not help me because their is still a balance but the bill is not due yet. I have been with them from 2006 and I have never recived a "Good rate". DIRECT ENERGY IS NOT THE WAY TO GO!!!!!!

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Can't even pull up an account file

Cynthia Keihl, Houston Texas - 2009-09-22 00:00:00

Not only has my bill increased by 300% comparing 10/1/07-9/8/08 to 10/6/08-9/4/09, but I've now talked with 5 people including a supervisor who can't pull up our account with the account number, tax ID number or ESI-ID number. There is no reason that my electric usage would have tripled. What can be done? Who can I talk to? HELP!!!

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harassed after I switched

A, Texas - 2009-09-24 00:00:00

I used to have Direct Energy, but decided to switch when I moved. When I called to tell them I was moving and switching companies, they asked if I wanted to pay my last bill over the phone. I didn't have my bank account information at the time so I told them I would just pay online. The rep kept asking me over and over again, until I started to get annoyed. Then I started to get calls asking to pay the bill, WAY BEFORE THE DUE DATE. They said it's a courtesy call. Then after I paid the bill, they called me still to tell me to pay the bill. I had to tell them I already did. I was a good customer, never behind on paying, so they should not have had to harass me.

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Best 2 Year Contract

John, Robinson - 2010-03-11 00:00:00

11 cents for 2 years and a $250 incentive for signing up.

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Sales scam

Alan Simpson, North Richland Hills, TX USA - 2009-09-09 00:00:00

A Direct Energy sales person (first name Cameron) is engaging in a scam ; promising upgrades to your house, rebates for cancellation fees from your existing service, extremely low rates and lying about other households switching. NONE OF THIS IS TRUE. He tells you that you have to switch to Direct Energy before he can proceed. He conveniently does not have any documentation with him. DO NOT BELIEVE THIS PERSON. Michelle in Customer Service was very helpful and promised a call-back within 48 hours from an "investigative team member". When this person called, it was like talking to my cat - she had no clue as to what was going on and was of very little help. All she could do was to try to get us re-instated with our old provider. My reccommendation is to steer very wide of Direct Energy.

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The most unethical company I have ever encountered.

Chris Higgins, Toronto - 2009-08-22 00:00:00

A huge company like this can grow without using fraudulent marketing practices. My wife and I - after having been pressured at our door, in the winter, late, to show our bill, then listening to the scripted hard-sell on skyrocketing prices and the "fact" that all our neighbours were signing up for a "protected price" - will NEVER deal with them again and will at every opportunity share our views with friends, relatives and all strangers. Thumbs down on all counts.

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Free A/C-Check

rick ortiz, cypress texas - 2009-08-11 00:00:00

I do like that they have a deal with Hallmark A/C. They check our system for free and that is a nice touch.

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price,plans

Gresky, spring,texas 77373 - 2009-07-30 00:00:00

The people that work for this company is not very bright. I had to go to six people to try to get a lower rate after I received a letter from this company to get a lower rate and no one knew what they were doing.I was told sorry the letter was sent by mistake, and at the end they said sorry can not help you. After an hour of my time. Im somewhat new to this place and would not tell anyone to go to this company. Im paying way to much.

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Unfair Pricing

Grandma J, 77064 - 2009-07-17 00:00:00

This company offers discounted rates to NEW customer only. For example, the rate currently offered for new customers is .11+ cents per kwh. The cheapest offered to exsisting customers per my conversation today with Direct is 12.2+ cents. Not much difference, but every penny counts in today's market. You would think Direct would want to keep customers, not offered cheaper rates to a select group and offending the rest of their customer base.

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Direct Energy Is Just Average

Matt M., Houston, TX - 2009-06-02 00:00:00

It wasn't the best reason to choose an electric company, but I chose Direct Because I'd been seeing their banners all over the place at the Rocket's games. I figured I'd give them a shot. Well, I did, and I would have to say that they haven't done anything to set themselves apart from any of my past experiences with Reliant and TXU. Their prices are ok, but not fantastic. I would recommend them to someone else, but mostly just because of worst experiences I've had with other providers than anything special they've done for me.

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Consistent Service, Good Provider

Tim Awitz, Arlington, TX - 2009-05-27 00:00:00

I was a Direct Energy customer for almost 2 years, before I ended up moving. I thought the plan I had through them was price competitive at the time and have few regrets in using them. The customer service was fine but the billing irritated me a little bit. Specifically, when I'd go to make a payment with them over the phone, they'd charge me a "convenience fee" to make the payment. What this really was a surcharge added to my bill to cover their costs with a third party billing group, I'm guessing. It irritated me that paying on time was still punished to the tune of about $36/year when I made my payments. I guess my alternative was to mail a payment, and that wasn't happening. I would go with them Direct Energy again if they had a plan I liked when I was shopping for electricity. They gave me an overall good experience.

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Do Not Use Direct Energy

John K., Dallas, TX - 2009-05-27 00:00:00

Over the course of my years with Direct Energy, my bill rose from around a couple hundred dollars to over five hundred dollars? And this was way more than just fluctuating gas prices and weather changes. One month I tried to use as little electricity as possible and still got a HUGE bill. Direct Energy claimed that something must be wrong with my home's insulation. They claimed my meter was functioning perfectly. After I switched providers, my bills have shrunk back down to a normal size. These guys are not to be trusted.

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I Couldn't Wait to Switch

Robert C., Houston (Midtown) - 2009-05-15 00:00:00

While Direct Energy's rate was reasonable and I didn't have too many problems with what I paid per month, my main issue arose from their lack of customer service. I was set up on auto pay on my credit card, which allowed me to pay on time EVERY TIME for 7 or 8 months. GREAT! One less thing to worry about. Then, as my credit card was expiring and I got a new one, I proactively updated my credit card info, however, it kicked me off of auto pay, which I didn't know. So, their reps started calling me at 7:00 am. Yes, 7:00AM! In the MORNING! Finally i answered, told them I was on auto pay and just to run my card for the balance. YOU HAVE MY INFO! RUN IT!. The Rep refused because it wasn't the card set up originally on auto pay & said I had to pay by money order. I said, "Uh... Nope." Run my card if you want my money. She replied, "Well, We Just Gonna Turn Yo Powa Off!" - I replied - "Don't bother, I am switching today". Adios, Direct Energy, go play basketball with the Rockets or something.

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