Green Mountain Energy Reviews

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Great plan, Poor service

BeBe, Plano - 2013-05-20 14:13:53

My first bill was not sent to the address I provided as my billing/mailing address, hence much communication and complication to get them to remove the late fees and finally to get things sent to the correct address. At signup GME made a great offer of a Gift Card. BUT instead of them giving it to me after I met the qualifications, it took months of applications, phone calls and emails to finally get the gift card. Maybe they hassle enough so many people give up and GME doesn't have to ever release it. Last straw - my next door neighbor has just spent 6 days with no power because GME did not inform them there was another step to the payment they thought they had made, even though GME could see the payment on their system. I am switching in a couple weeks when my contract is up. Disappointing, but I can go Green with someone who will also provide better customer service.

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My power turned off too!

Tree hugger, Friendswood, TX - 2013-05-10 13:21:53

UPDATE: Well, today was the day my switch from Green Mountain to Source Power & Gas was to happen. At 8:00 am the power suddenly went off. After talking first to TNMP, then Source, and finally Green Mountain, I was told by Green Mountain that I had called and requested service be disconnected due to moving out! I quickly correctly the rep and informed her that as a courtesy I had called a day or two after switching to let Green Mountain know that I was switching and that I would not be renewing with them. Either due to poor communication skills or out of spite, my power was cut off and it took over three hours to get it back on. I had been informed by Source that TNMP would charge $79 for a "priority" service call to get power back on within 30 minutes to 2 hours. I let both Source and Green Mountain know that if the power was cut off due to Green Mountain's mistake, Green Mountain would be responsible for that fee. While explaining/complaining to Green Mountain, rep put me on hold and a few minutes later came back to tell that a priority service request would be sent to TNMP at no cost to me. I later found out from TNMP rep that Green Mountain did submit a request, but because they were no longer the ESP of record, the request had been cancelled. More delay, while waiting for Source's request to work it way thru channels. After power was back on, I was able to check my email and had a "Welcome to Green Mountain Energy". I couldn't type fast enough to reply and straighten them out. 4 hours later and still no response from Green Mountain Customer Service. Updates to follow as deemed necessary.

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After 7 years, time for a change

Tree hugger, Friendswood, TX - 2013-05-05 06:03:25

Been using since 2006. Introductory rate brought my bill down considerably, but after about three years I noticed on average my rate had crept up to about $0.18 / kWH. When I called at renewal time, I was able to request and receive a much lower rate that is typically offered to new customers only, so I have stayed with them for another 3 years, going thru the same "call and request procedure" every 6 months. Now it's renewal time again and I was told that I could no longer receive the lower rate, so I am planning on switching. For a company with a simple philosophy and only 100% renewable plans, I wish they could keep things even simpler by offering their lowest possible rate to returning customers.

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POOR SERVICE!! Disconnected my lights after wanting to switch back to pervious company!

Ebone Jackson, Arlington - 2013-04-08 22:13:01

I was initiall impressed with their pricing but I guess that's suppose to make up for their incompetent staff. I switched from Dynawatt and upon dealing with Green Mountain Energy I decided to switch back I was still within my grace period. After telling them I wanted to switch back, Green Mountain Energy put in move out request and had my electricity disconnected!! And They claim to have no idea how this happened!! Couldn't turn electric same day, over $250 food ruined not including medications. And all due to their error, I was told by many supervisors a rush priority order had been sent but when I called Oncor I was told nothing was submitted. This company seems fishy... I am so glad I switched back, hate I had to experience there poor service. I would rate them 0 if I could

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Happy customer, turned VERY unhappy!

Angel, Houston - 2013-04-02 08:14:38

We set up our bill through online bill pay, my husband accidentally sent the payment amount for his truck to green mountain. I immediately called green mountain to have them send us our $429 OVERPAYMENT back and I was told at first that wasn't possible because that was handled by corporate. I asked to speak with someone in their corporate office, she said "they don't talk to customers, they don't even talk to us" I then asked to speak with a supervisor. The supervisor told me she would submit a request to have my refund sent back to me, however, if a bill was generated during that time, I would have to call back and RESUBMIT for a different amount. This sounds absurd to me especially since the supervisor said it takes 20 days to process and in that time another bill would be generated. Then why even have the process of submitting it if you're never going to receive the refund?

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Very Upset with Green Mountain Energy!!!

Cynthia Aragon, San Benito - 2013-04-01 08:09:50

I checked my TXU account online today, to see what my bill for next month to be and I noticed on the upper right hand corner it said "Final Bill" and I also noticed that it was about $150 higher than any other month. So of course I called TXU customer service and they informed me that someone in my household switched electric companies! It wasn't me, so I thought back and remembered that about a week ago I was at HEB with my husband and he stayed behind to talk to a Green Mountain Energy representative. So I called my husband and he let me know that he provided his phone number and address just so they can call him back with information. Well, they never called and the representative enrolled him in Green Mountain Energy. That's why I always blow off every representative that tries to talk to me. But him being the nice person he is, always talks to them. Well, this is the last time that's gonna happen. I called Green Mountain and told them that I didn't authorize that and I don't even know how they were able to do that switch if my husband is not even on my TXU contract!!! I am very upset because it will take up to a month for the switch to go through. I am not staying with Green Mountain Energy and there's no way I'm paying the bill they're going to send me. That's very upsetting, that guy probably just wanted his commission for signing someone up. Next time I see him at HEB, he's getting an earful!!!!!!!

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Billing problems and poor customer service

A. K, Houston 77059 - 2013-03-16 08:30:10

1. some months, no bill would arrive. I have never had issues with any other of my monthly bills, so not a postmaster issue. Customer service was horrible as they would tell me each time I called to complain that they would "fix the problem" - then I would not get a bill and then a cancellation notice. After three times battling them over this, I switched companies. I strongly urge folks to avoid this company until they get their act together on billing and customer service. There are MANY CHOICES OUT THERE!!

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Cost

Laurette Raby, Katy Texas - 2013-03-08 15:03:22

I live in a one bedroom townhome, work full time and my monthly bills average between 120.00 - 180.00. Ridiculous. Shopping time!

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Switch to Green Mountain Energy without Authorizing

Hill, Arlington - 2013-03-02 19:00:39

I received a notification in the mail today from my current provider TXU that my service has been cancelled. I was advised to contact Oncor to find out "why". After speaking to Oncor, I was told my service provider had been switched. I didn't authorize a change and I don't want Green Mountain Energy has my provider. My husband remembers speaking to a representative at Walgreens and providing name and address. However, he told the gentleman that he was not interested in switching providers. In addition, he didn't sign in any paperwork or provide any person information to set-up an acct. I view this as "fraud" and forcing a person to use your service. This is a poor way to conduct business. I have contacted TXU to start an investigation but it may take 21 days...because a company switch our electronic without approval. I guess the next step is to log a compliant with the Better Business Bureau and Texas Electronic Commission.

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Seem dishonest

Jane, Dallas - 2013-02-22 19:28:09

When I signed up I was promised a $150 gift card that did not materialize until I called about it long after it was due. The service rep. apologized and said they were "having problems with the gift card company". Now, after two years of ever increasing rates but always-on-time payments, they are hitting me with a disconnect notice charge. I did not receive last month's bill in the mail and didn't think about it. This month I get the bill for both months plus a disconnect notice. No phone call, no e-mail reminder (though they send me e-mails about my usage), no grace period, just a disconnect notice, which apparently will cost me $20 even if I pay the full amount immediately. Makes AT&T look good.

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crappy service, extra fees, never know what ur accually paying

n/a, channelview - 2013-02-11 07:57:36

i first heard about this company b/c of a rep coming to my door, was told how great the company was about how there is no fees associated with changing companies if i was for me to call him personally. my first bill came and i was immediately surprised when i opened my bill to find out that i had been charged a fee to change providers. I tried to call the guy surprise, surprise no answer. So i decided to call the company and there i talked to a lady and was told that he was miss informed and that i would have to pay i am a really mellow person , so reluctantly i paid the company . I was told that i would be paying $75 with no fee for payment. I continued for a few months paying my bills on time , but his past month could not pay on time so i asked for an extension they gave me one but i go to check my bill online and to my surprise not only was my last payment not posted but the initial payment i sent for the $75 was not showing up as $75 but as $69. i called the company and demanded to know why i was not credited the full amount and why my previous payment was not shown. The person i talked to said that the difference in the charges was a fee, and that it will be showing the payment today , and on top of that they were putting a lock on our meter so we cannot change company till we pay them everything it says we owe them witch is almost 200 over what my bills actually says, till it shows all my payments. i rechecked the online site after i talked to the lady and miraculously the payment appeared it really made me wonder if i had not called would it have showed on my online statement or not. DO NOT TRUST THIS COMPANY !!!!!!!!!!!!

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my electricity has been disconnected 2x without notice!!

Maria garcia, fort worth tx - 2013-01-29 16:25:20

Horrible company! Bills are rarely sent, however disconnection notices arrive ahead of the bill. Just today they disconnected without warning and when I called to demand an explination im told me they have not received payment, long story short they take up to 15 days to process a payment thru bill pay. I ended up paying the same bill two times. They refused to refund. . Customer service was extremely rude and treted me like a criminal. im sorry but its not my fault your system takes 15 days to process my payment. I DO NOT recpmend this company. I will be switching asap :)

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Good Company & beneficial for the enviroment

E. Angel, houston - 2013-01-24 12:08:05

I recently switched from Reliant to Green Mountain Energy. I can honestly say that I love this company because aside of my bill getting lower i am helping the enviroment. I haven't called the customer care line so i won't know how they are but they have almost everything that Reliant use to provide me (except chatting) but at least i'm helping the enviroment. Prices are not that low but they are competitive, what you expect? IS GREEN ENERGY & that is what makes the price be higher. I would recommend this company!

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Horrible Customer Service

Rachel Lynn, Dallas, TX - 2013-01-22 07:48:30

Let me first say, I've always been a fan of Green Mountain. I think that keeping the world green - especially through energy is a great agenda! Customer Service is number 1 in my book regardless of price. I hadn't received a bill in over two months, spoke to and emailed several customer support agents to ask where the bill was. I checked my online account continually but still have a $0 balance for over 50 days. When I finally got the invoice there were two bills combined into one due in the same amount of time as if the bills were on time. This was over the months of November and December so you can only imagine the price of winter heat for 2 months. After an hour long conversation with customer service they told me it was MY fault for not just paying to my account without a bill, which would create a "credit". And would not change the due date of either bill without setting up a payment plan that would require me paying every 5 days. There was no responsibility of wrong doing on the part of Customer Service for not sending me a bill - the blame was placed solely on me. Customer service was very friendly, but completely unhelpful. No special offers, no loyalty even though I have paid my bill on time for 2 years at separate residences. Needless to say I will not be staying with Green Mountain and will be very very hesitant to return or recommend to people living in Texas

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Drama!

Stacy, Corpus Christi - 2013-01-21 19:26:38

I was checking rates since my contract would be up at the end of next month. I did an online inquiry for rates and an order was placed. Nowhere did it ask when I wanted this to happen or even what my rate would be. I called and they told me it wasn't approved or denied yet so they couldn't cancel. Call back in a couple of hours. I did that and find that service order was already sent to AEP to transfer service today! Can't cancel it until they process and change service. Then they can switch me back to my old provider. Lady told me that happens often. So I called my current provider and they said that it happens frequently with this company. So now I get to endure drama because I was checking rates! Never again! Beware of this company. Way shady if you ask me.

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Horrible Company

Amber, Pearland - 2013-01-03 15:33:18

The time I actually wanted service, they never told me about a deposit, so my old service turned off and I has no power for days until I signed up with a different company. Then a few years later I called to see how much a deposit would be for new service, was told an obscene amount, so I told them no. They decided to connect service anyway, and now expect me to pay them on top of paying my current service. Screw this company!!!

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Balloon charges

Patty Ruland, Galveston - 2012-12-19 12:04:44

This company is not truthful. I was hit with a huge balloon payment after signing up for the levelized billing. BEWARE!

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Caution!!

Justin H., Waco - 2012-12-13 15:53:14

Switched without my consent. The sales person at the grocery store assured me that they would call me with more info. Instead I was told by my old provider when I called in that my service had switched. Luckily I was no longer under contract or I would have gotten an early disconnect fee. Spent close to 10 hours on the phone trying to figure out what happened and trying to have the switch undone with no luck. Just read the reviews. Horrible HORRIBLE company. Buyer beware!!

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Disapointed!

Cody, Houston - 2012-12-12 16:11:12

I am a big supporter of a clean environment, which is why I chose Green Mountain for my business. Things went great until it was time to disconnect. I called them on the last day I was leasing the building and told them I wanted to shut my service down. They said they would do it. A few weeks later, I received a bill for several days after that. When I talked to them on the phone, they claimed that I never called them in the first place. I tried to talk to supervisors and everything else, but nothing would fix the problem. I asked "what if I just refuse to pay it out of a sense of justice." The responded that they would mess up my credit. Well, now here I am about to hand over money to them that they don't deserve. I feel like I am being robbed.

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4 year customer now regrets hearing the name

J. David Kile, Rockwall - 2012-12-07 10:51:50

Green Mountain Billing with an ABACUS - DO NOT USE GREEN MOUNTAIN ENERGY!!! One bedroom apt. bill runs between $130.00 - 210.00 consistently with only two of us living here both at work all day 5 days a week. A/C and everything else switched OFF while we are gone. My wife and I have been with Green Mountain for about four years. Never a problem to speak of, paid the monthly bill every month in full, rarely had any billing issues that could not be resolved....UNTIL NOW! In Oct 2011, we moved from one Apt complex to another less than than two miles apart in the same city. I called from work to set up the transfer to our new apt. I did not have the unit number with me so I called my wife, asked her to call GME with the correct unit # and finalize the transfer process. BIG MISTAKE!!!! Instead of transfer, they set HER up with a whole new account, sent me to collections that is now reported on all three agencies. This little sly move is now affecting our mortgage rate. I tried talking to several Green Mountain reps including "SUPERVISORS" who all said "there is nothing we can do" and "pay the bill and the derogatory account will drop off your credit in 7 years"....WHAT? The bill is only $89.00...I am STILL a customer a year later after THEY said I didnt pay. That new account they opened...is PAID EVERY month by ME....So I asked again, do you see the last month at the old address? She says yes. Do you see the FIRST month at the new address? She says yes. Do you see the problem? She says no. OMG!!!! Here is a hint...WE MOVED!!! I asked for TRANSFER of service not disconnect. My wife gave GME the new address, GME gave her a new account....YES she was listed on my account as an authorized...whatever on the account. I paid the $89.00 to the collections company. Now I have to wait 10 days to verify the derogatory report has been deleted. What this also means is, we have to wait 10 days more so my lender can verify the correction on my credit so I can get the better mortgage rate. Lets not forget, I still need to move...Guess what I will be doing different. I am SOOOO disappointed.

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Disconnection Notice Immediate

Bryan Hicks, Dallas - 2012-11-27 20:27:18

I was late by a couple of days because I had signed up for ebilling but no one sent me an ebill. I called to try and get this figured out but there was no getting out of the $20 disconnection notice and the $4 charge. I'm looking for a new energy company right now. It really pisses me off when companies jerk you around like this.

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Stuggling to Pay your Bill's, Don't Sign Up with green mountain energy

Struggling, Richardson, TX - 2012-11-19 22:46:44

If you are struggling to pay your bills each month, green mountain energy is not for you. If you need to change your due date, they cannot do it. They will advise you to call the service provider in your area and ask if they can come out and read your meter around the time you'd like to receive your bill each month. Good luck with that...... Also, If you are unable to pay your balance in full, they will set you up on a defferred payment plan. But, You must make a 25% down-payment from your current bill in order to be placed on the deferred payment plan. And, if for any reason, death, flood, etc......, a few months later, you need to redo your payment arrangement, YOU ARE NOT ALLOWED! They will only accept a new payment plan 60 days after you have defaulted on your current payment plan. Which means, you will be required to PAY YOUR BALANCE IN FULL or you will be DISCONNECTED! Get the facts, research it, confirm it, and Good Luck.........

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Unjustified extra charges on the bill

Alper Yetil, Houston - 2012-11-08 19:58:55

Green Mountain Energy is a scammer and a terrible provider. Their rates are a scam. I pay my bills every month, but if I'm late 1 day Green Mountain Energy charges $20. The rates they advertise are low because they depend on charging customers extra fees for no reason. They allow very little time between sending the bill and the due date for payment. By the time I get the bill, I have only few days to make the payment. Their rates end up being 25% higher due to late billing, early due dates and consequently extra charges. Green Mountain Energy is a terrible provider. I am switching after only 6 months. I can't wait to get rid of Green Mountain Energy.

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Rude, never recommend this place, unneccessary charges!

Dissatisfied Customer, Houston, Tx - 2012-10-30 11:57:54

I made a payment on the internet a day before my due date. It immediately posted on my back account, which I took a picture of, because I have always had problems with them. I also received an instant email from them stating the payment was received. 2 weeks later, my power at the shop shuts off. I called and they had stated the payment I made 2 weeks prior was denied because the billing address I input was wrong. I pulled up my bank account and saw the charge still there. I stated to them I can send in my bank statement showing the amount was paid a day before the due date. They told me that even though I paid, the bank sometimes may take weeks to issue the money back even though on Green Mountain's end, if was denied immediately. I told them I always paid my bills on time, and if they knew this payment was going to be denied due to the wrong billing address, why was I not notified? I offered to just pay over the phone so I can get the lights back on, even though my initial payment has not been given back to my account. The lady wanted to charge me a fee to pay over the phone, and then tack on a late, and reactivation fee. I asked the lady, if I paid it initally on time, and you held the money for a week, then issued it back to the bank, why do I have to pay all those fees if I was not notified? Technically, I paid on time, and the money was held for a week! She was rude, short, and talked to me like a "smart ass," telling me it doesn't matter what I paid before and if it was on time, that I am paying now, so it's late. I would talk, and she would tell me to stop talking and let her finish talking, and I think to myself, " This is probably why they don't have you do new or potential customer phone calls." I can not explain my dissatisfaction with them. You hold my money for a week, then send it back to my bank, and my bank has not issued it back to my account, and somehow I was suppose to know to pay the amount again? I have had other companies who were great, with great customer service. Unfortunately, we are stuck with Green Mountain, because we trusted our broker in picking our energy company. You think with us using 4 of our business locations with them, Green Mountain would be a little more understanding.

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Tired Everything....

Mon, Balch Springs - 2012-10-28 20:41:45

My grandmother is with Green Mountain... 73yr old lady with a heart disease in and hospital... so I happen to check her mail to help with bills and I came across a $1300 disconnection light bill... so I contacted them ASAP to see if there was anything to stop the disconnection. Talked to an agent she said no...no payment plan...but I could get a 7 day extension to come up with$1300... they gave me a million churches that will help pay bills which none aid thy did... I called about 10 times begging for a deferred payment plan...they said NO EACH AND EVERY REP I TALKED TOO.. so I tired to get a new company at the last minute and I was told there tch hold on the account.... read about switch holds it stated you must be offered a payment plan Green Mountain denied us from a payment plan... What is left to do?

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Most unethical company EVER!!!

Tara, Mckinney - 2012-10-10 18:31:40

I was at a local event when I was flagged down by a salesman by the name of Tony Bartok, who wanted to talk to me about the green positives of Green Mountain Energy. He asked me to fill out a form so they could send me more information, as I stated I would not leave my current energy company, but would like more information for when my contract is up. I went home, then 1 week later received a phone call from my current energy company asking why I cancelled my service???? Lets get one thing straight, I did not cancel my service, Green Mountain Energy did and they did it without my consent or knowledge to do so. They also had the audacity to bill me for the few days I was unknowingly with their company plus a cancellation fee that was almost $200!!!! I insisted on speaking to a manager and she said there was nothing she could do, if I did not pay the amount in full I would be sent to collections! Are you kidding me??? This is the most unethical company I have ever had the displeasure of dealing with and after reading other reviews, the majority of their customers/victims have had similar encounters. This solidifies my decision to NEVER use Green Mountain Energy, which is a shame... renewable energy is such an amazing concept, however the way this unethical company goes about "customer service" makes my choice easy. I WILL NEVER BE A CUSTOMER OF GREEN MOUNTAIN ENERGY!

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Cheap...NEVER A Bill Over $100!!Great Customer Service

tammy, houston - 2012-10-05 11:24:01

I was reading some of the reviews and wondering, are we talking about the same company? Ive had Green Mountain Energy for 4 year and during this time my rate has gotten cheaper after every contract I sign with them. I've never had a bill over $100 and I have a 3 bedroom house. Ive never had an issue with customer service, they are pleasant to work with. Its so easy to pay my bill each month, it just comes out of my bank. I cannot speak any higher about my electric company that I've had for so long and will continue to keep. Thank you Tina for stopping me at Heb to sign up and thank you Green Mountain for making the world a cleaner place. I love the concept of 100% renewable electricity since I'm a tree hugger:-) -Tammy

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n/a

Richard, Houston - 2012-10-01 07:29:00

Prices per / KWH are higher than all others after the initial rate cute to get you to sign up.. If this is really a Green Energy company and they are getting all kinds of Fed. and State Green Energy Tax Break and grants then why are their prices so high????? Only one answer and it's not a Green energy answer - GREEDY ENERGY COMPANY.

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Wort customer service EVER

Jisel, Fort Worth - 2012-09-26 11:23:10

This has been my most frustrating experience with an electric company. Having moved various times and being pleasantly pleased with my previous company, my new apartment complex had a contact with Green Mountain and so I was forced to have them. Customer service was always terrible, my billing statements were always incorrect and never properly updated after having been "corrected".

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scamming scum

cristl, webster - 2012-08-23 06:02:35

I had green mountain for a few months, since that is who my complex recommended. Moved out almost 4 months ago. Called muliple times to cancel, yet they keep saying they don't have.it in the system that I called in. Last months bill was $170, but after calling the complex found out no one has moved in yet. How is it possible for an empty apartment to rack up $170 in energy in one month. I keep calling corporate to talk to someone and as soon as they say they are transfering ne to a manager they hang up on me. Taking.my case to military lawyers. I hope you burn in hell green mountain Energy

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$20.00 every time they MAIL out a disconnect notice!!!

Denise, Carrollton,Tx - 2012-08-16 22:18:47

I've had Green Mountain for over a year haven't had any problems until recently. I logged in to pay my bill and it showed a current balance of $230.00 for my 1 bedroom apartment. I called and the customer service agent told me I was being charged for 2 disconnect notices. I told her there was a mistake, that my electricity had never been disconnected. She went on to explain that they charge $20 just to mail out the disconnect notice and since they don't have a grace period the notice can be mailed out at anytime after the due date. Meaning, they can mail out a disconnect notice if you are late even by just a day or two and you're out 20 bucks. She said it's in the contract. I told her it might be, on the back of page 16 in small print, but I did my contact over the phone and I was not told about it. Check your contract and billing history. There's a good chance you have paid the $20 charge too. Then spread the word so people can avoid this company.

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Doesn't make sense... Shittiest company ever

Irritated Previous Customer, Central Texas - 2012-08-02 19:29:17

My roommate and I used to both have Green Mountain for our old apartments. Two story lofts, never under $100. The best part of this, is no ones electricity was ever shut off. We moved out 2 months ago and switched companies. She is now getting sent to collections for a bill of $127 from NOVEMBER 2011. Hmmm, if she didn't pay it... wouldn't her electricity have been shut off? Ever? Ridiculous. Customer service is terrible, "upper management" couldn't (or wouldn't) do anything. They stated they put a note under her account that says it is "locked" and they couldn't even print off a history of her bills and payments. Out of our old apartment complex, three of our neighbors used them and were completely dissatisfied with them. She received "2" disconnect fees with out even disconnecting her service. Our conclusion, their billing program/service/department sucks and needs some major improvements. Their customer service sucks. And, they should have contacted her prior to sending her to collections. After reading some of the reviews, I would take this next suggestion for what it is worth, "RUN for your life" Very dissapointed X-customers who are never going back.

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FALSE GIFT CARD PROMISES

GOOD CUSTOMER, MANVEL,TX - 2012-07-24 19:06:25

This company gives you a false belief that you will receive a 100 dollar visa gift card but they fail to explain all the red tape and numerous ways to avoid giving you that gift card. Best to get out before your promotion ends because your price will almost double.

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Green mountain blows.

Aspen Samuel, Arlingotn tx - 2012-07-18 12:10:05

Awful,they treat you like a child on the phone when inquiring about how high the bill is. I live in a 500 sq ft apt in Texas, and my bill has NEVER EVER been below $120.00. Which is absurd, considering I'm a college student and NEVER at home except to sleep. The company makes me sick. Each month expect to see more and more add up, because it won't stop. It's burning up in my apartment since its usually 97 degrees plus in Texas at almost any given time. I really sincerely hate this company, and I am switching as fast as possible.

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HIgh prices & HIGH added FEES

Debo, Houston - 2012-06-21 13:32:31

I have had Green Mountain for several years. Prices are high compared to other companies, but felt that I was at least helping the environment. Was totally discusted with this company though when I moved & transfered my service. I had paid my bills on time up to the point when I moved. Inv was due on the 30th, not even a month late, I was sent a disconnect notice. I paid as soon as I got paid, which was still only a couple weeks late. On my next invoice, I had not only a late fee of $10.60 but also a disconnect notice fee of $20.00. I called thinking that with my past history of payments that they would waive the disconnect fee (I was paying the late fee since I knew I was late). What I got instead was a lecture from the representaive that my bill was due on the 30th & that they could disconnect anytime after that date, but they instead send a disconnect notice in which they graciaously give me an additional 14 days to pay & that I deserved the disconnect fee. So I am locked into a year contract, will have to wait until that is done & then will find another provider. I will say that not all representatives that I have spoken with have been this rude & aweful, but if your going to pay the high prices you hope that they wouldn't try to gouge you with other fees as well.

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Horrible customer service

Buster, Austin - 2012-06-14 16:04:18

The level of customer service provided by Green Mountain Energy makes we want to burn down an acre of virgin rain forest just to spite them. If there were negative light bulb ratings, I would use them.

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Billing Nightmares

Devin Summitt, Dallas - 2012-05-31 17:42:46

Green Mountain was easy to set up, customer service was nice, electricity bills were decent, and I had no problems until Spring of 2011 when the billing nightmare began. My bills during the winter had been extremely low - which I associated with being out of town and never turning on the heat. In March of 2011 I received a bill for $600. Outrageous. I lived in a 1 bedroom loft that was about 500 sq ft. After calling and being put on hold about 6 times someone came back and said "We've been estimating your monthly bills since you began service in June of 2010. This $600 charge is for all the past due amounts that you never paid." If that's even true, shouldn't I have been billed the following month for overages the month before? After spending 3.5 hours on the phone and getting very frustrated because no one understood simple accounting, they decided it was a "computer glitch in the system" and the computer was showing that I had never made any payments at all and the $600 bill was 9 months of bills rolled into one. So the bill was righted and I only had to pay for February usage... Until April's bill came saying not only did I still owe $600, but they were charging late penalties (for bills that I had already paid) and adding on my March bill to my new total - a whopping $800+. All in all, GM has more "computer glitches" and misunderstandings than any other service I utilize. I would not recommend using them unless you don't care how much you are paying for their service.... which is incidentally not truly "Green." All electricity comes from the same grid - they just pay to own a few wind mills and call it green. Basically, they support renewable and Green energy and you pay a premium.

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Good Electricity Provider

Michael B. Garrett, Richardson, TX - 2012-05-15 15:43:26

I have been with Green Mountain Energy (GME) for over 6 years, and at one point I had 2 residences served by them in different towns. Whenever I needed assistance they have been very responsive, I have had no billing problems, and their customer service has always been top notch when I dealt with them. Unlike other reviewers, I have had nothing but good experiences with GME... except the rates. They have definitely been higher per kilowatt hour than some other providers, but that was a choice my wife and I made to support companies providing alternative and sustainable energy. That was not a problem for us then, but with the economic downturn, it got to be too much lately, and I started to switch to another company for a lower rate. I cancelled that contract during the 3-day approval period after seeing THEIR reviews. GME customer service called after seeing the switchover order, and we discussed the change. I signed a new 1 year contract with GME, and I got a significant RATE DECREASE in the process. The CS rep was very pleasant, helpful, and knowledgeable. Again, I have been and am still very satisfied with Green Mountain Energy.

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Old Customer

Curt, Galveston - 2012-05-11 18:58:07

I have had Green Mountain Energy for about 6 years I am going to switch companys because of their high rates. I dont understand if you are a loyal customer why do your rates increase each time you renew.

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VERY DISAPPOINTED CUSTOMER OF GREEN MOUNTAIN

MARY, HIGHLANDS - 2012-05-10 14:14:33

I SIGNED UP WITH GREEN MOUNTAIN AFTER BEING WITH RELIANT FOR MORE THAN 4 YEARS. WHAT A DISAPPOINTMENT GREEN MOUNTAIN HAS BEEN. I SIGNED UP WITH THE AGREEMENT THAT I WOULD GET A $100 GIFT CARD. IN ORDER TO RECEIVE THAT AMOUNT YOU HAVE TO HAVE PAID 3 MONTHS WITHOUT BEING LATE. MY BILL IS DUE THE 6TH EACH MONTH. WHICH IS WHY I KNOW THAT GREEN MOUNTAIN IS LYING -- I MAIL ALL MY PAYMENTS TOGETHER THAT ARE DUE DURING THE FIRST OF THE MONTH LIKE MY SEARS CARD WHICH IS DUE THE 4TH. LONG STORY SHORT I MAILED IN ALL MY PAYMENTS AND THE ONE FOR GREEN MOUNTAIN DOESN'T CLEAR MY ACCOUNT FOR TILL 4 DAYS LATER THAN ALL THE REST. MY BELIEF IS THAT GREEN MOUNTAIN HOLDS CHECKS TO MAKE CUSTOMERS LATE. I REVIEWED MY STATEMENT EACH MONTH AND EACH TIME IT IS TOTALLY DIFFERENT AND IS ALWAYS 4 TO 6 DAYS LATER THAN ALL THE REST BUT IS MAILED THE SAME TIME AND GREEN MOUNTAIN IS IN THE SAME STATE!!

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Very noble but expensive.

no, Webster, TX - 2012-04-26 00:00:00

It's too expensive. I lived in a 540 sq foot efficiency apartment and even when I was away from my home and not running my air conditioner, my bill was almost $100.00. Really!

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Loyalty Doesn't Pay

Karen M., Dallas, TX - 2012-03-16 00:00:00

I've been with Green Mountain Energy for about 10 years and have been happy until today. I don't like the policy of offering lower rates to new customers and not your loyal tenured customers. In the past, customer service has been friendly and efficient. When I call to renew, they have verbally acknowledged my long history with them and renewed my rates at a price comparable to those offered new customers at www.powertochoose.org. Not this time. I phoned on two separate days and was offered only a higher rate. No allowance or reward for being loyal. So, today I will switch to another (and higher-rated) company. I don't know if the company is having financial issues or not, but that isn't how you should treat long-term customers who have been referring folks to you for years. Bad business practice.

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Customer Service

Lori Daniels, Odessa, TX USA - 2012-02-27 00:00:00

Green Mountain is the worst electric company I have ever dealt with. They have my house set up under a commercial account so I pay the distribution charge that is billed to commercial accounts. It is nearly impossible to get anyone on the phone. They are hateful and not helpful at all. I made a payment that was posted to a residential account number that I didnt know I had. Then the commercial department sent me a disconnect notice. Apparently the commercial and residential departments cannot communicate with each other. The confirmation number I was given when I called in my payment does nothing to help them find my payment and I am still set to be disconnected tomorrow! And because I am set up under a commercial account, my cancellation fee is $1800.00!! May just pay it so that I don't have to deal with this company anymore!!

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customer service sucks!

Ross P. Martin, Arlington, TX, USA - 2012-02-22 00:00:00

For no reason I was denied for a renewal , after my 12 month ended.I always paid my bills on time, so I dont understand what the problem was.Anyhow, I shopped around and got a much lower rate with a different service provider! Green Mountain Energy lost a customer!

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horrible company

debby quigley, houston tx - 2012-02-13 00:00:00

i am not happy ... green mountain switched service 2 days early and now txu is trying to charge me $300 for early termination of contract ... i have gone out of my way to work with both txu and green mountain and neither is doing anything to straighten this situation out ..... i have a signed contract that states change date of 2/3/12 ... green mountain made the error and is coming up with all sorts of stories ... the pits of a company ... wouldn't recommend them to anyone!!!!

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Dont do it

Julie, TX - 2012-02-10 00:00:00

Last summer my variance shot up to 3x the amount of my bill....my fault I did not notice. So at the end of my billing cycle I owed 800.00. They allowed me to enter a payment plan which they have billed me incorrectly 4 times. So I have had to re enter the payment plan .....spending tons of time on the phone redoing the information necessary. I called and called and no one could tell me what the problem was nor could anyone fix it. They kept sending me bills saying I owed 4.oo or -5.00 when I owe them 800.00. IF you dont pay the right amount, they cancel your payment plan and you owe the whole amount up front. I could not get anyone to call me back to find out what the right amount was. It has been a mess. Im leaving as soon as I paythem off. Do NOT sign on with this company.

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The worst company I've dealt with.

Josh, Houston, TX - 2012-03-05 00:00:00

I've had green mountain for a year now and I've had my power disconnected three times without a single disconnect notice. They love to not send me a bill and then charge late fees on top of that (several of my friends also have this same problem). Their customer service is horrible, every time I call them, I can never get straight answers to anything. On top of all that, like one other person said, I pay more for my 2 bed apartment than others in two story houses pay. They're absolutely horrible and I wouldn't recommend them to even someone who just murdered my whole family in front of me.

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Green Mountain is fine but nothing special

Mark, Houston, USA - 2012-01-13 00:00:00

The online system works well but other than that the company offers mediocre service (but orders of magnitude better than Amigo energy....that company is horrible at best).

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Green gone wrong

Anonymous, Dallas - 2012-01-12 00:00:00

Green Mountain Energy has very poor customer service and takes advantage of their customers. I would not recommend them to anyone and urge their customers to switch.

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unreliable electric company

kim, Dallas, tx - 2012-01-09 00:00:00

This has been the worst experience ever. We had no electricity for 5 days because they do not understand the definition of service and responsibility. green mountain energy has the worst customer care ever!

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Awful and expensive rip off

Mya, plano,t x - 2011-11-21 00:00:00

This company is a ripoff. The rates are not what is advertised. I'm never home every month and the bill continues to go up monthly. The billing is not accurate. My neighbors that use them are also unsatisfied. Our friends that own two story homes pay a fourth of what I pay to live in a 2 bedroom apt. I pay at least $175 or up. Ridiculous!!

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poor customer service

VALERY, TEXAS - 2011-11-16 00:00:00

Payments sent 15 days prior to the due date - payment held past due date by company resulting in late fees - push was for auto pay when complaints made - once registered mail used payment recorded and cleared prior to due date and no late fees occurred from then on.

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Disconnected & Billing issues

DRY, Dallas, TX - 2011-12-28 00:00:00

My services were disconnected yesterday when I got home for no reason at all! The customer care department stated that there was an move out order placed on my account, which is not true my contract was up on the 20th and I didn't renew yet because I'm moving and wanted to make sure that they service my area first. I called to see if they did service my new address and I was told yes, however I later found out by Garland utilities that they didn't. I stated to the rep at least 3 times that I just wanted to confirm, that was all I was doing. The level of customer service I received was terrible! I'm 7 months pregnant and had to sleep in the cold and maneuver through my home with no electricity for me and my family which consists of two children ages 4, 5 and my husband. My food in my fridge is bad now and Green Mountain could care less.

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Not happy with Customer Service of GMEC

Sue Que, Dallas, TX - 2011-11-06 00:00:00

GMEC has competitive rates but they have a very inconvenient due date for their bills (it is out of sync with the due date of all my other bills). They REFUSE to change their due date despite my asking them repeatedly. AND they charge a hefty late fee if you pay only just a couple days past your due date. They are NOT at laid back company.

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horrible service-escalated rates

J. Lowe, Arlington, TX - 2011-10-09 00:00:00

horrible service-escalated rates....customer service was not very helpful

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Okay considering but decent

Jason Turner, Houston Texas - 2011-10-07 00:00:00

I have been with Green Mountain since 2004 which included 3 moves and 2 hurricanes. I would have to rate my service at a 7 on a scale from 1 to 10. I have had troubles with my billing in the last 2 months but before that it was fairly smooth. As long as you make notes of who you spoke with and when regarding billing issues when you call then, they usually correct their mistakes. When I first signed up for their service in 2004, their customer service dept was horrible but the past 4 years they have improved in regard to politeness and experience. When I scheduled my last move which was to my first home, they sent me a small plant with a letter congratulating me on my purchase, which I thought was nice. Not sure if other companies do that. Their rates are slightly higher than others, I am currently at $.11 @ 1000k fixed rate for 12mnths which is similar to other offers right now. Summary: Good Choice

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15.712/kw

Anonymous, dallas - 2011-09-22 00:00:00

Ridiculous. We are shopping around, can't believe we didn't even look at our bill during the hottest summer on record to compare rates. 15.712/kw is INSANE!!!!!

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extremely unhappy

unhappy customer, Mission Texas - 2011-09-27 00:00:00

Can't get response from the company for reconnect Will switch companies. Have been hung up on twice . All I want is for them to call AEP and reconnect my service after a pole went down

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They need to improve their customer service

Sarah, Dallas, TX - 2011-09-06 00:00:00

Green Mountain Energy offers great solutions for pollution! That is really Good! However their customer service sucks! If you like being green and are okay with paying on line or not having to talk to someone, you will like them.

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Sneaky Green Mountain

JOe Schmo, Fort Worth, Tx - 2011-08-29 00:00:00

This place sucks. We signed up at a hut at a festival in Texas. This company hired some kids to preach about low rates and environment friendly electricity; offering lower rates than their competitor with no contract and a FIXED RATE. Little did we know when we signed up hoping to save some cash while also benefiting the earth we were going to get screwed with higher bills than we were getting from our old provider. It was the highest bill we ever paid in our small apartment. Not to mention not using the A/C and suffering in the summer heat of TEXAS 105 degrees throughout the day and restricting TV and Computer usage just to save up to have something to rely on once we moved out. All in all this company is like most today, without ethics and loyalty to their supporters. How can a company survive if they don't benefit anyone but they're selves, if you feel like me let people know that this is a scam so they may not continue to profit!

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No statement in 2 months

km, Carrollton, Texas - 2011-08-24 00:00:00

My last statement was June 11, 2011. Since the end of July I have been calling almost weekly about the fact that I have not received a bill. I just keep getting the answer "Yes, we know there are some problems due to a system update." It seems no one can do anything and there is no one who can help or tell you when you might actually get a bill. One customer service person did call Oncor to get a meter reading and gave me an estimated bill which is more than most of the service people will do.

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No statements in 2 months

L M Brooks, Houston, TX - 2011-08-11 00:00:00

This company has been great for many years until two months ago when they stopped sending out statements---yet, they suggested sending in payments. It doesn't make sense and there has been no explanation of this problem to date.

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You're not saving the planet with Green Mountain

DM, Austin, Texas - 2011-08-07 00:00:00

Green Mountain Energy only sells the same 'dirty energy' available to the rest of the power grid - absolutely NO effort is made by Green Mountain to actually delivery any 'green energy' to anyone's home. You might wonder why your neighbor and you have power from the same lines going into both your homes and somehow you have 'green energy' and they don't... At the end of the year they purchase something called a Renewable Energy Credit (REC) which represents that at some time in the last two years some green energy was produced somewhere in Texas but does not represent that even a single electron actually made it into your home and would still have been produced whether you signed up or not for higher electric rates. These REC's are dirt cheap right now costing a fraction of a cent per kilowatt hour and resold at very large markups to those thinking they are actually helping protect the environment.

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Poor service

Steve Zach, Houston - 2011-08-05 00:00:00

When the website goes down, you can't make a payment. Customer services does not believe you. You end up having to make add the 5.95 fee, or wait and pay some other time. This happened to me twice, the second of which I was unable to pay later because I was going out of town.

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Excellent service, high price

Frank, Dallas, TX - 2011-07-30 00:00:00

Really overall is quite good. The question is "do you want to may significantly more for green energy, and better service?" If yes, it's a good buy. If no, then it is over priced

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One of the Green Mountain Engery Customer, TX - 2011-07-15 00:00:00

The longer you've been contract with Green Mountain Engery, the higher price you get. Do I need to say more?

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What the heck happened??

Robert, Dallas, TX - 2011-07-01 00:00:00

I have had Green Mountain Energy for the past 5+ years at two different addresses. Up until recently everything had been great. My recent experiences have been terrible, extremely long hold times for customer care 20+ minutes. They changed the online portal and the function to reset your password doesn't work. Something must have happened....wish I knew what it was. Had to change service providers due to this shabby performance - wouldn't recommend unless they can return to service levels of the past.

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Awesome experience

Efrain Nevarez, Uvalde, TX - 2011-07-01 00:00:00

Green Mountain Energy rates are very competitive at 10.5 cents per kilowatt for a 6 month contract, awesome! Ordering from Green Mountain is a snap with a highly trained staff and several options for ordering such as through the Green Mountain Energy Network. The customer service department is very Professional and extremely helpful. The billing department is currently going through some changes and wait times are a little longer than usual but once you get through, they will take care of you. I highly recommend this company and the only bad reviews are from people who create problems themselves and would otherwise not even post a good review, they just want people to believe that Green Mountain is at fault when really they are. Great company.

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good company

Anonymous, Fort Worth, TX - 2011-06-06 00:00:00

I have had Green Mountain for the last 12 years. Good customer service, easy-to-used internet site. They are not the cheapest, but a good company. I have had no problems.

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Ed Zaricor

Anonymous, - 2011-06-04 00:00:00

GM customer assistance sux just a loop no real people to handle their billing mistakes. This was a horrible experience. Trying to do the right thing for the planet GM makes it tough.

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WORST customer service EVER!!!

Anonymous, Tx - 2011-06-14 00:00:00

Had to call 3x and hold for an hour each time and they just would keep on disconnecting me. The customer service personnel is so RUDE!!!! Don't waste your time with them.

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Friendly, Customer-Centered AND Green!

Natalie, Fort Worth, Texas - 2011-06-01 00:00:00

We've been Green Mountain Energy customers for about seven years now. The service has been great, the billing a non-issue, and every time our contract expires, when I call to get the best new rate, the service reps are friendly and set us up without a hassle. Our rates have been slightly better or comparable to TXU, but our customer service experience has been FAR superior. Not only that, but we are reducing our carbon footprint by using wind and solar-generated electricity, and every month, our bill reminds us of the small but significant difference we are making. I'd recommend Green Mountain to anyone.

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ridiculous

Sue, Houston, TX USA - 2011-05-27 00:00:00

I was not given my new account number assigned last week by this company. I went on line to try to pay my bill. I created a user name and password. Their website emailed a confirmation that those had been accepted - twice. When I went back in to work through the on line payment process the error message said they had no record of either one. When I called to make an automated payment by phone I followed the prompts and was promptly disconnected. It is almost impossible to connect with a human being at Green Mountain. I do not recommend them.

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Not worth it!

Small Business Owner in North Texas, Texas - 2011-05-18 00:00:00

They make it so difficult to sign up for online and other payment options and they have terrible customer service. Also, it is extremely difficult to get in touch with them via telephone. You are put on automatic hold and then it hangs up on you.

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THEIVES

Nancy Royal, Fort Worth Tx - 2011-06-21 00:00:00

Double charged me for my bill then, the money disappeared and it showed me owing a bill again for the same month paid (twice)... where is my money? Why can't someone do something to fix this problem? UPPER MGMT never called back when they said they would and now I have over $300 missing and theoretically owe another $165 that I've already paid twice. CS has been no help and the mgr told me they aren't authorized to give out corp information. WHO ARE YOU HIDING FROM and why can't we can't we get in touch with corp if there is nothing to hide? I have been with this company almost 4 years and since they've joined teams with BILLMATRIX, it has been a tailspin. If they continue with BILLMATRIX, I will not renew my contract in December.

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Terrible Experience

Sabrina, Texas - 2011-05-03 00:00:00

Customer of 3 years. They sent me a "disconnect notice" because of payments they claim were missing from LAST YEAR. The payments were made from my check card, and were not returned, but they "don't know where they went". I sent them documentation I made the payments, as they requested, then they asked me to send them a current bank statement showing they didn't credit me anything this month. WHAT? First, you write off something from last year if you "can't find it and can't prove where it went" That's your problem, not mine! Then when I prove I made the payments, you can't ask me for a bank statement just so you can review my charges! When I told them I was calling a lawyer because, they started clearing it all up. After 3 days of this! Still in the process, but will be cancelling my service at the end of this contract for sure!

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Company lies

Thomas, USA - 2011-04-24 00:00:00

Don't get in this company trap by his name.They will give you a wrong bill all the time..Customer service sucks..As bad as Reliant

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I LOVE GREEN MOUNTAIN!!!!

JW, Houston Texas - 2011-04-22 00:00:00

My wife and I have had Green Mountain for the past 4 years and we love them. My younger sister has Asthma real bad but since she's been going to school up in Huntsville she's been fine. The air in Houston is pretty bad and we decided to go green for the sake of our family and everyone around us. Not only that but my bill for the month of Feb was 58 bucks and my most recent was $39 my wife is at home with the two little ones half of the day. I have a few friends and family members who have cancer and my wife works down in the Medical Center and studies show that pollution has been a major contributer to Texas's high cancer rate. So all in All it's been great it's been easy to to pay the bill everything is done online and it's pretty simple. I think there customer service center is in Texas too. I've been telling everyone in my family to switch cause i know most of them where pretty unhappy with their providers. :) Keep up the good work GM

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high rate and bad service

Terri Millerd, Waco, Texas - 2011-05-03 00:00:00

For such a high rate like 18.9 cents a kilowat you would think I would get better service. I scheduled a simple on/off service call and was told over and over again on the day that I had scheduled the service for that they had no account of me making the appt. The service rep finally called ONCOR and ONCOR had the appt on file.

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Green Mountain is Great

Andre Jones, Texas - 2011-03-29 00:00:00

Green Mountain has always done what they said they would. Great customer service extremly nice and understanding, eventhough they charged me a $20.00 fee for sending out a letter. Ouch!! That taught me to never be late again. Green Mountain works for me. I have been a customer for over five years.

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DO NOT USE GREEN MOUNTAIN

Amber P, Houston, TX - 2011-03-22 00:00:00

This company will tell you anything to get you to send in money to them and then switch terms with you and pretend like they never made a deal. DO NOT TRUST THEM!! HORRIBLE EXPERIENCE! I will be recommending any provider other than them for all of my Texas real estate clients!!!!!!!!

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Why should we pay $6.00 to pay our bill?

Juell Feldman, Harlingen, Texas - 2011-03-14 00:00:00

I am very disgusted with Green Mountain's payment methods. I only stay with them because their rates are good. When it comes to paying my bill, they stink. Every single month I have to tell the automated phone system that my service has been cut off in order to pay my bill. The website, when I try to sign in, has never heard of me before, in spite of being a customer for over a year with this company. They do not send the password when requested. When I try to pay by phone, it loops me around and around. The only way to pay is to say my power is cut off. I know that they are making payment difficult in the hopes I will agree to pay a $6.00 fee JUST to pay my bill. I think I need to inform the Public Utilities Commission that this company also has dishonest billing procedures. Very sad that almost every company is only trying to rob us of what little extra money we have. Very sad indeed.

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CUSTOMER SERVICE IS HORRIBLE

C, Texas - 2011-03-07 00:00:00

Do not recommend. Had issues regarding a bill and they told us that they were not responsible (even though they were the ones doing the billing). We basically got caught between two major companies (Oncor and Green Mountain). Oncor finally did accept responsibility in the way everything was handled. Green Mountain continued to maintain that they had done nothing wrong. We are currently getting ready to switch companies.

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CRAPPY COMPANY

Anonymous, Texas - 2011-03-03 00:00:00

Our electric bill keeps rising and rising even though we don't use anymore electricity then when we first started with the company. They are price gouging!

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Dissapointing

Douglas, Fort Worth Tx, USA - 2011-02-05 00:00:00

I was shopping for a plan with Green Mountain, and they asked me for a credit card #, and social security #. They said they would do a credit check and at the end of our conversation would let me know if a deposit was required. Turned out they wanted a $150 deposit, I told them no I wasn't interested. I checked my bank account later to find out they took $150 out of my checking account without my permission. I called them and they said it didn't show on they're end , and to call back Monday, and at that point I would get my money within 3-7 days. Never give out your account info ahead of time. I went to TXU online, and had an account with no deposit in 5 minutes.

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Beware of GM (Green Mountain Energy)

Mel, McKinney, TX - 2011-02-03 00:00:00

I would recommend that if you are looking to GM for your energy service that you look else where. My most recent complaint with GM has been with the transfer of service.I called them and told them that I would like to cancel my service since I was moving my business,they told me that I would pay a "Early Contract Termination" fee. To avoid this fee, I decided to stay with GM until my contract was up and just have my service transferred to my new location. They sent an email with paper work that needed to be filled out for the transfer. After sending it back to them, I believed all was well, until Monday when I went into my business to find that the electric had been turned off. The paper THEY sent me was for "Cancellation of Service" and then they charged me the $250 fee. And after talking with the PUC, I found out that it is against regulations for any electric company to charge a cancellation fee when a business is moving or having to close.I am still working on getting the fee back.

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Horrible Company

Jax, McKinney, Texas - 2011-01-25 00:00:00

I've been with Green Mountain for two years now. I am not sure what has changed in the last year or so with this company, all i know is that they went from Ok. to LOUSY. For starters-- over the past year they have been sending me late bills just about every month and then adding a 20.00 fee for "late payment." I tried explaining that they keep sending me late bills but to no avail. Second--my meter has been "misread" at least 4 times-always in Green Mountain's favor. Each time Oncor has sent another meter reader to re-read and each time Green Mountain tried to screw me out when crediting my account. Third--Their bills are confusing as hell and to make matters worse--they throw in a non-existent "previous balance" and try to explain it away. If it wasn't for the fact that i am under contract i would have switched months ago. Thank God my contract is up this week. I can finally find a company that is not made up of a bunch of crooks.

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Good Experience for a long time

Aaron, Houston - 2011-01-26 00:00:00

I have had Green Mountain at 3 addresses over the last 9 years. They have always been fair but not always cheap. I am looking into another company now, but it is hard to leave because they have been hassle free for so long...

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Wouldn't set up my new apt. after being a year long customer

Tyler, Dallas - 2010-12-30 00:00:00

I switched to Green Mountain in college with my roommate with no problems. We were both on the account but after moving, they would not set up my new apt. with electricity because they had "no payment history with me." Ya right!!! I paid with my own checks for over a year! They said I was not the main account holder so I need to submit previously paid electric bills from another provider. What? you want me to switch to someone else then change back? What? F. that. Obviously they don't want my business now so I won't give it to them later. Be cautious of their atrocious customer service that rejected my business.

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Sleaziest, most dangerous energy company around

PTC, Texas - 2011-01-09 00:00:00

We quit service with Green Mountain because of high price, consistently wrong billing at at our home and business, and awful customer service. We were so eager to quit that we paid an early termination fee of about $200+. A few months later (when we were with another company) GM started billing us again! We got threatening calls (supposedly they had lost the termination records so we faxed copies). Then they cut off power to our house with no warning during subfreezing temperatures. When contractors tried to restore power, GM blocked them. After 4 days without electricity and hours on the phone and email (GM does not respond to complaints or emergencies), the Public Utilities Commission forced GM to restore our power. So, they turned off the power at our business! PUC forced them to restore that too and found that their actions were illegal. Finally we had to have our lawyer threaten to sue them. If we were older or ill they could have killed us. I do not recommend them.

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mr. g

Greg, Dallas,TX. in the Great est country USA - 2010-12-05 00:00:00

Good customer service, I like wind and alternative elect. sources, Price could be a tad lower, But progress is worth a few extra dollars a month I guess.

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Haven't had a single issue

Nichole, Arlington, TX - 2010-11-13 00:00:00

From what I am reading on other reviews, people do not understand that when your contract expires, you get switched to a month to month variable rate. This is the same as any other electric company. All you have to do is call them up or go online and sign a new contract. Easy as that. Also, any other electric company you have will turn off your electricity if you fail to pay. They are, after all, a business, not a charity. I have always paid my bills on time and have never had an issue with Green Mountain Energy. They do not have the cheapest rates but in the 2 years I have been with them I have never had bad service. My contract is up and I have been doing some shopping around and I have found that some of the cheaper rates require direct payment deduction from your account, have high monthly fees, etc. I think I will be sticking with Green Mountain Energy.

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Bad

Michael Moore, Texas - 2010-11-09 00:00:00

I had to talk to three different customer service reps to figure out one simple problem and it still was unresolved but for 5.85$ everything would be cool (nickel and dime nickel and dime) i have PROVIDED over a grand with the company so far and this how they roll

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Beware and Be advised to be screwed

Mrs Beware, Wallce,Texas - 2010-10-29 00:00:00

May have clean air but not cheap prices. Just do not sign up for this company because if you do you're a fool. I own a three bedroom house no kids just me and my husband and two dogs average cost about $400 to $500 a month.

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Big Regret

Regina Enyard, Texas - 2010-09-15 00:00:00

Had service with this company for 1 yr and regret it. Paid bill every 36 days as it was 6 days late. I understand why I was charged late fees but they disconnected my service without sending notice due to me paying after the due date. I had to pay over 100.00 in extra fees to get the service back on and they refused to work with or provide me the additional 5 days until I could pay in full. They dont care about their customers and leave you on hold for a long time. Unknowledgeable reps and poor customer service. They could have atleast made an attempt to call or send notice of disconnect. They claimed they sent the notice 2 wks ago as I made a pmt during that time and they still disconnected the service. They are rude and uncaring and make no efforts in working with you and still disc service with95 degree weather. You could be dying,freezing or under extreme heat....they could care less!!! They never tried to make arrangements or help me out in any kind of way.

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Poor Service!

Alexis, Texas - 2010-09-15 00:00:00

OVERAll they dont listen, dont care and customer servicel is POOR. Left on hold for a supervisor over 40 min and to hear crap

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Thought we had a good deal until we shopped aorund

Carl, Fort Worth, TX - 2010-08-28 00:00:00

We moved to GME about 3 years ago and were exceedingly prooud to have 100% wind, etc, etc. About a year ago, our contract expired and we (foolishly) figured we would get the best rate because we were "loyal" customers. Imagine our surprise when we say we were paying almost 50% MORE than a new customer does ($0.15 compared to $0.10)! Forget that! We thought we'd call in and see if they could work with us, but they're closed on Saturday. Forget that x2! There was a time when I'd recommend GME. However, after getting screwed for a year, no way.

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Good reputation, Good Prices

Allison, Houston, TX - 2010-08-23 00:00:00

Green Mountain energy is a trusted name for renewable energy. We switched from Reliant just about a year ago, and our bill has been less! We've had no problems with them thus far. We plan on continuing our service with Green Mountain for another year.

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Green Mountain

BTB, Dallas, TX - 2010-09-28 00:00:00

High prices do not reflect the electricity market or REC market prices. If you want to buy renewable energy you can pay a lot less.

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Price Gouging by Green Mtn.

H. Getzelman, Houston, TX - 2010-07-27 00:00:00

I was a Green Mountain customer since October 2006. Signed up for a 2yr contract with fixed rate. Recently my credit card expired, so I called them with the new expiration date. They failed to update the acct information and charged me a $24 late fee. Also, noticed that my rate had jumped to 16.7 c/KWH. When I questioned their Cust Service Supervisor, why my rate was so much higher than a new customer rate of 10.2? Bernani said once my 2yr contract expired, they applied the current market rate. I protested saying that they should offer the same rate to loyal long term customers as new ones. He said that they had sent my emails about the rate (must have been deleted along with the ones on how they were saving the environment). However I could now sign me up to a new plan. I declined and said I would find a new provider (you should too).

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Expensive!!!

Kim, Carrollton, TX - 2010-07-18 00:00:00

Expensive!! I'm soo glad we switched companies. We were paying 15 CENTS with Green Mountain...ridiculous when we just switched over to 9 CENTS today!! Happy savings coming our way now that we gave Green Mountain the boot:)

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Green Mountain - Big Mistake

Anonymous, Texas - 2010-09-29 00:00:00

I switched from Gexa to GME at a booth in HEB and saw advertised online, a rate that was 3.3 cents/kwh and I was told I would be charged to change plans. My bill was double from $193 to $396 and they were only willing to accept half before due date and other half the next week. I know green energy is good, but also keeping green in my pocked is good too.

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Straightforward

Eliot, Dallas, TX - 2010-07-15 00:00:00

No gimmicks & straightforward service are what Green Mountain provides. Their bills are clear and easy-to-read. I like that they are really dedicated to clean energy. My only complaint is that I had to mail in a sheet with my credit card info or bank account info to get automatic payments set up. Before that, I was paying each month through their website. After I mailed in the paper, it has worked flawlessly.

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Not happy

Jeff Moronko, Sugarland - 2010-06-27 00:00:00

Switched to Green Mtn in 2008 right in the middle of the tremendous gas price increase. Rate was good at the time, 16.9 per K/wh. Can now get around 11.5 to 13.0 Problem was their incentive, $50 gift card after 2 months of service, with no late payments. I fulfilled the requirement and was told after the two months that 'we no longer have that incentive'. How convenient!!! Called cust ser and was told gift card is on it's way, never received. Bye bye Green Mtn.

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Glad I went Green

Carl W, Spring, TX - 2010-05-21 00:00:00

Signed up at local HEB. Experience was great. Switched from Reliant. Got first bill yesterday. Saved $88.00 from last month with Reliant with similar KWHs and $132 from previous year and save a few trees in the process.

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Great People but Pricey

Dawn Wulff, Cedar Hill, TX USA - 2010-05-07 00:00:00

They are a great electric company with nice people who love what they do but they are expensive. Renewable energy is just not cheap I guess.

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Great company and CLEAN!

Joel, Dallas - 2010-07-12 00:00:00

I have had service with several electric providers since Texas deregulated. many of my experiences have not been good ones (sketchy terms, customer service issues, billing problems, etc.). While Green Mountain isn't the least expensive option, their rates are comparable to the others out there. Beware of going with the cheapest option as those are the ones that usually have the sketchy terms (you may end up paying a higher average rate than expected). Green Mountain's terms are pretty straight forward so you don't have to worry about any surprises. What I also like about Green Mountain is that they are dedicated to offering cleaner energy (wind power) and so far my experiences with their customer service department have been positive.

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Would Not Recommend

kdw, Dallas, TX - 2010-02-05 00:00:00

Extremely poor service, limited business hours, all service is contracted out. pricing not competitive beware of misc. charges next to impossible to reach on the phone

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Green Mountain Energy

kris, tx usa - 2010-03-31 00:00:00

The service was wonderful and it was nice to do somthing good for the earth but the price will probably keep me from being able to sign up with them again any time soon.

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Existing customer value is low

Gorham, Dallas TX - 2010-07-06 00:00:00

Existing customers are unable to renew their contract online and must use customer service. Customer service is unable to match the online rates. After many emails- as a one time courtesy customer service would match the internet offer. Existing customers do not seem to be a priority. As a result this long time customer is moving on.

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Not good customer service ANYMORE

Mary, Dallas, Texas - 2009-11-14 00:00:00

When I started with Green Mountain, their customer service was personable, helpful, kind, and, courteous. I have been a GM customer for almost ten years. I freelance and there have been times when I have been late in paying, but I have never been disconnected, and have always paid in full. The FIRST and only time that I needed assistance with some extra time for my bill, I was met with a very rude awakening. I was told that the $20 charge on my bill was for "sending a disconnection notice", and that's in addition to the late charges. When I told her my situation, she made no reply whatsoever, and I listened to a mono-tone, heartless voice stating and repeating that I would have to pay in full, including the most recent billing, which was not late yet, or I'd be disconnected, obviously reading from a script. They have repeatedly raised my rate without my acceptance, as high as over 17 cents a Kw. I have referred many people to GM, but now I will warn them against it. BYE.

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Careful or they'll pull the plug!

Anonymous, Dallas, TX USA - 2009-11-11 00:00:00

I had high hopes when I signed up with Green Mountain only to have them disconnect me after one month. Here's what I found 1. They are slow to credit your account often taking as long as 20 working days. Although their online statement says that they have credited your account, they don't actually do it. Go figure! 2. The second month I signed up I paid my statement online. I might have typed in a wrong account number but in any case they responded mid-month with a disconnect notice. I quickly went online and paid the bill only to have my power disconnected the next day. When I called them to reconnect I mentioned I had paid my bill the night before. Their response was that I needed to call them as well. However, no mention of this was made either on my statement or on the notice I received. What's baffling is that the company didn't bother to call me a give me a heads up before pulling the plug. What a warm welcome from Green Mountain!

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Good company

Javier, HOuston - 2009-11-06 00:00:00

Great rates, good service, good for the environment

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Slow to send bills...quick to hit you for an extra $20.00

Beverly, Houston TX - 2009-11-04 00:00:00

My history is 4 mos into 6 mo. contract with GM.I believe they LIE! They Scam by pushing you so close to the due date to collect their $20.00 for a disconnect letter. They tell you they send the bills out on 10/13/ & you get it in the mail 16 days later with the due date 2 days after that. I live in Houston..Duh... they are in Austin & they blame it on the mail system. If you write a check it takes them 14 days to process...bingo $20.00 disconnect letter. But the TX Utilities Comm. is to blame also for them getting away with this. Beware they all do it. Glad I can pay online, but what about those without online access...this is just WRONG!

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Not what I expected.

Denise Ellis, Houston, TX USA - 2009-11-04 00:00:00

I signed up with greenmountain energy almost a year ago. I must admit, due to hardship, I pay my bill right before the disconnection date of the notice that is mailed out. The disconnection notice fee was $15.00 and now it is $20.00 plus an additional $8.99 late fee and a $3.24 charge that makes no sense to me. I do not understand why they charge $20.00 to send out a peice of paper, stamp, and envelope worh less than $1.00. I recently called due to a hardship to request more time to pay my past due amount. Well, I was told that because I was late too often there was nothing anyone could do for me. I was so shocked. My services have never been disconnected although I have paid late often. In these hard economic times I thought they would at least understand. Well I was definitely wrong. I, nor anyone else is who not perfect, is a valued customer and this is just another example of corporate greed. The rates are ok but the hidden fees are a mess. Plus variable rates.

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dont do it!!!

krandall, Houston, TX - 2009-10-20 00:00:00

The customer service at Green Mountain is awful! They are higher priced than most companies and...did I mention their customer service is AWFUL!!! They will not make payment arrangements, even when I got laid off. The turned off my power even though I paid the bill on time and didn;t turn it on for three days, they dont read meters even though they say they do, then they overcharge you based on average usage in the neighborhood. I have a family with seven kids next door...but my bill is the same as theirs...Green Mountain cannot explain that other than to say, even though your gate was locked, I am sure we use our binoculars to read your meter...okay. Dont get their service, They suck.

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Avoid

Terry Buzzard Jr, Dallas, TX USA - 2009-09-24 00:00:00

Green Mountain Energy company seemed to have a great idea to me, renewable energy. it was a little more expensive then normal but what the hay, not much more, so i signed up. after a short while they started raising my rates slowly every month, up to about .17 per kwh. i called to complain and they just commented yea we will do that depending on the market. they did get the price down a little but 1. it took 3 months to take effect and 2. it started going back up the next month. THEN i got behind on a bill due to lack of work. when i hit 31 days late i came home to no electricity and no way to get it back on since their customer service is not available from friday evening through monday morning!!!! AVOID at all cost. poor customer service with horrible hours (no weekends), constantly raise rates and then if you get it lower it will take 3 months or more. i tell everyone i know to stay away, and so far they have

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No problems but pricey

Energy Thrift, Fort Worth,TX - 2010-03-19 00:00:00

They are one of the most expensive, it is renewable energy so if you are able to afford it they are good. I guess I can't afford to care about the environment so I have to switch. The contract price is good but jumped 50% when my contract was up with no notice

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ray, houston, tx - 2009-09-15 00:00:00

they mail the wrong bill to the wrong people, disconnect service after you/ve already paid the bill and are unprofessional. be careful when you choose this company

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not so green

J. Rike, Round Rock, Texas - 2009-09-15 00:00:00

After trying to do the green thing, we recieved a 750.00 electric bill. This was 450.00 over our norm. After going back and forth with G.M. and Oncor no one would do anything. Come to find out, we had a electrical surge, which neither co. wanted to accept blame. So you decide if you want to become Green but I am keeping my green in my pocket. P.S. We also caught them not reading the meter, but guessing our usage. This was fun when we went out of town and turned to house off....

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Customer since sept 7 2007

Bill Quinn, Waco, TX - 2009-09-07 00:00:00

very poor communication. after three years the co still does not recgonize my e-mail address

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happy customer

patricia veal, fort worth texas - 2009-08-26 00:00:00

i am on a fixed income and have saved money with green mountain without cutting back thank you

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green mountain terrible service

Sally, texas - 2010-06-11 00:00:00

This company double-charged my residence for a break contact fee when we did not break the contact. TXU took it upon themselves to take over our service and it has taken several phone calls and several months to get this situation worked out. We are still being charged for deposits that we did not incur with our permission. If we had the funds to get off the grid, we would not hesitate to do this. With technology today, no one should have to pay an electric bill at all.

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Green Mountain Energy - The Cleaner Choice

Stephen Veal, Houston, TX USA - 2009-08-14 00:00:00

Green Mountain Energy is the largest retail provider of cleaner electricity in the nation. Last month I used 1,954 KWh of electricity which is the equivalent of 416 pounds of carbon dioxide emissions avoided and 463 automobile miles not driven. I absolutely recommend Green Mountain Energy to others.

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Feels good to go green!

kd, Richmond TX - 2009-07-28 00:00:00

We switched from Reliant Energy which had horrible rates and service to Green Mountain 3yrs ago. Customer Service is excellent and we do save money over Reliant but rates could be better. Never lost power even through hurricane Ike. It feels good to know we are making a difference by going green!

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rate is tooooo :[ high

Lance H., Texas - 2009-07-22 00:00:00

We tried to keep the them but after 1 year we sadly are changing our mind. The fact that this company is enviroment friendly is great but sad that it don't fits our budget anymore. Last month $80 this month $310 and our ac runs 79/80) Our rate changed and we didn't know, when we called we tried to understand but the lady on the phone was not really helping. Since they don't mind loosing good customers we don't mind changing the company!!!

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Stupid!!!!

Anonymous, Texas - 2010-04-30 00:00:00

I was a green mountain user when my promotion was up they didn't want to give me a good rate so I switched. Paid my last bill which they jacked up the rate probably because I was switching. Then I get a bill for 1.02 for early meter reading charge!!! Can you believe that how DUMB!!!! Cost more to send the bill than the bill owed!!!! Couldn't believe it!!!!

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Advanced Tech

Mario, Texas - 2009-06-27 00:00:00

high prices and poor customer service

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Solid Elec Company

Steph, Houston, TX - 2009-05-29 00:00:00

I've had green mountain for several years now. I like them as a company, they send cool emails and have fun things going on. My biggest gripe would be their "My Account"and not being able to sign up for automatic payment there. I had to remember each month to login (with their impossible password) and pay. But, when I had to call their customer service dept, they were always super nice and helpful.

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GME is 5-star!

Nathaniel, Houston - 2009-05-29 00:00:00

I was a GME customer from 2002 - 2004, and then tried another provider to ... well to just try someone else in this new market. I did not have any bad GME experiences, I just wanted to test out the marketplace. In 2006, I returned to GME, and I am still a customer -- five years total.

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Green Mountain is alright, certainly not great

Jeffrey L., Bellaire, TX - 2009-05-27 00:00:00

I had green mountain for about a year my apartment and then the house we bought. I recently switched away for a better rate after my contract was up. Overall, they're alright, I know there are much worse out there. They serve renewable energy, so that's a plus, but the rate was higher than other renewable plans here in Houston. I ordered Green Mountain from White Fence, that was a disaster, but it wasn't Green Mountain's fault other than they allow themselves to be listed on that site (that's a whole 'nother story). Any time I called them, they were nice and they have good customer service. I do wish they would allow you to select your own username, I could never remember the stupid set of numbers that I had for a username and i had to call them each month to pay my bill.

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No paperless billing

Anonymous, houston - 2009-05-23 00:00:00

No paperless billing - from a supposed "energy conscious" company. Average as far as experience goes with any customer service type things.

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Green Mountain

Richard Jessup, Austin, TX - 2009-04-29 00:00:00

Good green plans

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