Please excuse us while we perform system maintenance.

We apologize, we are currently doing some maintenance. Our website will be back up again shortly.

Reviews for Green Mountain Energy | Texas Electricity Ratings

Green Mountain Energy Reviews

Green Mountain Energy

Green Mountain Energy Company was founded in 1997 with the mission to change the way power is made. As the longest serving renewable energy retailer in the country, Green Mountain is a green power pioneer.

Headquartered in Austin, Texas since 2000, Green Mountain is a wholly owned subsidiary of NRG Energy, a Fortune 300 power generation company that owns and operates one of the industry's most diverse generation portfolios and is the nation's largest developer of solar energy.


Customer Reviews for Green Mountain Energy

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Terrible Customer Service/Price gouging

Dennis, Irving, TX - 2014-08-12 09:47:28

I had green mountain for a year. When my contract ran out they told me not to worry that their month to month rate never went above 10 cents per kWh. That was true for a month or two... then it went up to 12... then 14... i called and they refused to give me a lower rate. When I canceled service and switched to TXU at a rate of 9.9 cents per kWh they billed me for 6 days since the previous statement at 16 cents/kWh. DOUBLE what TXU was saying the rate was.... and Green Mountain charged me a full month's connection fees for 6 days.. the customer service agent refused to do anything and kept saying its based on the daily rate but then she had no way of telling me what the current daily rate was or what is was yesterday... TOTAL SCAM! Stay away!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

High speed cutoff. low speed reconnect.

George Williams, Spring, TX - 2014-08-12 05:46:40

Don't make the mistake of letting your bill go past due. GME's computer will automatically turn the service off, but for some reason, immediately paying the bill through the computer doesn't turn the service back on. So having a "smart meter" seems more of an advantage to the company than to me. I've had the service for 4 years, and will be considering other providers. Why? Like most conpanies, GMEis more interested in getting newcustomers than servicing their old ones.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Constant excessive rate hikes throughout 2 years

Alper Yetil, Houston - 2014-08-11 08:15:37

Green Mountain Energy runs a "bait and switch" system. They will lure customers with cheap prices and then they will constantly and relentlessly increase rates. My rates almost doubled within 2 years and I eventually switched to a reputable electricity company. In addition, I noticed $20 fees tacked on to the sum from time to time. I found out that if I pay the bill 1 day after the due date, I get a $20 late "notice" fee. Most other electricity companies charge a percentage late fee. Paying $20 extra on a $40 bill while I was on vacation, for being few days late, is absolutely insulting and unreasonable. This is flat out robbery. Green Mountain Energy has anti-customer small print they hide in their agreement legalese. They do business in a dishonest manner. Do not take the bait.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Worst slammed me back and billing issue

Cathy Doolittle , Humble - 2014-08-07 14:45:12

I was formerly switched to another company start april 3,2014. Green mountain tried billing me thru 4-22!! I got a credit for them trying to slam me back when I already had service and bill with new provider first choice from 4/3 thru 4-22!! Now the idiots turned me over to collection for $25 I go not owe! I called them and now the collection agency! I guess public utility will have to get involved. It used to be a good company but not anymore

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Best Electricity Company in TX

Chris, Corpus Christi - 2014-08-05 19:38:23

We signed a 7 month contract with GM energy when we bought our new house, and it has turned out to be the best, most honest company we have purchased electricity from in Texas. We've been burned by Reliant and more recently by Amigo. With Green Mountain, our rate was what they said it was. There were no shenanigans, just a low rate for 100pct wind power. They let us know when our contract was ending and I'm wishing that we had just stuck with them. My only complaint is that they wanted to raise our rate if we stayed with them, like every other TX electricity company does. So, we switched, got scammed by Amigo, and now we are trying Infinite Energy. It would have been cheaper to stay with a good company. I wish TX would just end deregulation or would protect consumers better from these vultures at the energy companies.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

horrible customer service

mary, missouri city, tx - 2014-07-31 22:09:31

started off rocky and just got worse. they told me that they would give me a good rate, told me I would have to pay a small deposit and that I would get a $100 gift card after 6 months of service. sounds great right? yup to me to so I signed up and got to know the real company. the rate never seemed that great as all of the additional fees started getting added to the bill, then the deposit was increased by a $100 more than the one they told me they would require. the long wait for customer service on the phone was explained away by telling me that their systems had just got updated so delays were longer than normal (found out nope the hour to 2 hr trying to get thru to a person was normal). then after only being with them a couple of months I received a small bill. seemed reasonable as it was spring and I wasn't using the heat and hadn't really started using the air much yet. then a week later I got a much larger bill. that was due only a few days after the first bill was due. I attempted to call to find out why was I being billed twice to get the most rude child (cant call her grown) after being on hold for over an hour to be told that I should have looked at the back of the page of the 2nd page of the bill at the fine print in the middle of the page telling me that cause of switching over account numbers my bill may be delayed. i asked for a supervisor and was placed on hold for another 1hr 40m when i finally gave up and hung up after realizing i had literally been on the phone with this company for nearly 3hrs and hadn't gotten anything resolved. i called back the next day and after an additional hr i spoke with someone and asked her which one of these were the true due dates due for both of these bills. she told me the 2nd due date. i repeated this back to her several times. she said yes mam the due date is the 2nd date. so i paid the bill on the 2nd due date. i knew something wasn't right when i paid it and it said it stopped my disconnect. so sure enough my next bill showed i had been considered disconnect for not paying the first bill on that due date. and i was charged the insane disconnect fees. then when i called to find out why i was told i have now forfeited the $100 gift card they promised me cause i had paid late. i tried to call and speak to someone else as they are always saying this phone call is recorded i was demanding they go back and listen to the recording where their representative told me that the due date was the date on the 2nd bill and i paid by that date. they told me they were putting me on hold for a supervisor and an hour on hold i have decided im thru. my contract ends and i will end also. im so tired of giving my money to companies that have little to no respect for me as a customer and green mountain has joined that list. if you never need to speak to a person, never want a problem resolved, don't care about additional fees then this is the company for you...if you like being treated like a valued customer than find a different company!!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Dissatisfied in Wichita Falls

Dissatisfied User, Wichita Falls - 2014-07-30 16:59:41

Hidden fees. After asking repeatedly the same question and getting a sales pitch answer we moved on and when calling back later they attempted to tell me I was wrong about the repeated questions, and they replayed the recording and I was right and they were wrong. Still a $200 cancellation fee because you only have 3 days to cancel and you don't even get a bill within 3 days. That law needs to change, it puts the power in the service provider's hands rather than with the customer.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Poor customer service. Repeated problems with auto billing

Halina, Houston, Texas - 2014-06-28 10:18:40

After using Green Mountain for nearly 2 years, I'm looking for a new provider. I have had Automatic Payment set up via Bank of America - and there have been months when I was charged twice. There have been months when a letter from GME told me they received no payment and are disconnecting my service. Just received another letter like this today. My previous experience with customer service was so discouraging (1 hour on the phone - being transferred from one incompetent person to another), that I will not put myself through that experience again. Time to switch.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Choose Another Company

Joey, Garland - 2014-06-18 20:27:27

After only a year with GME I am going back to my old company. I figured I had chosen a company with better rates but this entire year my bills have been ridiculously high because of additional fees. I would not recommend GME to anyone!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Non-Recurring Fees and Charges

Jessica O, Garland - 2014-06-18 20:19:35

After you sign a contract with Green Mountain you should expect your Terms of Service in the mail. Make sure to read over the Non-Recurring Fees and Charges on page 2. $5.95 if you choose to pay your bill by telephone $5.00 per bill period for copies of billing records... $20.00 for EACH disconnection and termination notice we send you. $5.00 each time we call you to remind you your payment is due. and so on.... I've never been with a electric company that charges for so many reasons!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Be prepared to be on hold for 2+ hours and your issue is still not resolved

Shari, Dallas - 2014-06-17 06:19:44

This company is beyond horrible. Expect to be on hold for >one hour. This could be a wish on their end for folks to give up and disconnect. I had an order to discontinue service - found out I needed to extend the service for 5 additional days. This took 2 1/2 hours on the phone to accomplish - just found out they never discontinued the service and 7 weeks later they are still charging me. I've been on hold for 20 minutes trying to resolve - do not work with this company.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Stay Far Away

C.D., Laredo, TX - 2014-06-06 11:07:02

I was forced to get Green Mountain Energy by my landlord, and it is terrible. I get misdirected email from other power companies, tons of spammy email, and charges piled upon charges. In nine months of service, I was late with a payment once, because I had been traveling. I paid ten days late, but they had already mailed me a disconnection notice, along with a huge additional fee I was forced to pay. They explained, though it NEVER showed up in any paperwork ahead of time, that they count not from the due date, but from the day they mail the bill, which is ridiculous. I have never been with a company that is both so lackadaisical in their own affairs and so punitive when it comes to mine. If you can avoid them, do it!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Billing Debocal

Terri Williams, Dallas - 2014-06-04 20:19:47

In December I transferred apartments and did not receive a bill. After not Receving a bill f or almost two months I went online and paid the bill. I also signed up for ebill. After signing up I clicked on the screen for my account information I discovered that they changed my service address and nit my mailing address. In April I was sitting in my room and the lights go out. I discovered that they were cut off due to non payment. This happened without receiving a paper bill, ebill or disconnect notice. Disconnection notices are required under the law. I did not contact Green Mountain and I should have. I just took care of the bill. Well about a month later I get a call while at work from my disabled father who resides with me that the lights are off again. I paid the bill. I did go online and sent an e-mail via there customer service. A couple of hours later I did receive a response. They said it did not show I was signed up for ebill and fixed it were I will receive ebills and paper bills. They also waived the fees associated with the disconnection. I will be contacting them to see if they are going to waive the one from April.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

just get another option

Juan, Houston,Tx - 2014-06-04 14:40:23

I sign my 1st contract with them because they where one of the few options available for me at the time, sign up for a rate but since had no credit score they change it to a higher price, plus a deposit. 1st I save a lot on energy usually bellow 500kw/h per month they decide to change my meter 2 times charging me for this service this because according to the company I mess with it, but I live on an apartment. 2nd. After my 1st year finished, decide to change plan and found a nice plan for on their site. They didn't respect that either and assigned me the worst month to month. 3rd Asked for the return on my deposit and they don't want to return it until my contract ends but that contact finished 2 months ago.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

The WORST customer service EVER

Mary Lyn, Delmar NY - 2014-06-03 08:31:30

Don't bother to try to enroll, GME is completely incapable of making it happen -- although they will keep you on hold forever and tell you they are working on a solution to a "problem with the utility." Ask enough questions and you will find out it is actually a problem with GME's system that they have no idea how to solve. Thanks for the time and money wasted trying to sign up with your atrocious company, GME. Wish I could give negative "bulbs" on the rating scales.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

I don't get this company, Green Mountain Energy

Mojack, Mesquite, TX - 2014-05-30 16:54:51

I get home today to find that my electricity has been cut off when days earlier the customer service showed that I paid my bill, not once but trice. So, they placed a request to refund my second payment. It had been cut off since May 28th. Today is May 30th. I get no call about this disconnect is about to happen, where I could have resolved this matter then. I don't get this company, Green Mountain Energy. They brag about how my money is saving the environment. But, the customer service laugh when you tell them that I have to record the damages to my place from them cutting off my electricity. And, to boot, they tell me it can take up to two days tomy electricity back on. It only took them a moment to remotely disconnect it. Is it really that hard to cut ithe electricity back on? F*ck Green Mountain Energy. It's time to save the green in my wallet and dump their non-customer service asses.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Worst Accounting Department Ever

Judy Robinson, Fort Worth - 2014-05-27 17:52:12

I am so sick of dealing with their accounting department that I am switching providers. Every month they claim that they didn't receive my payment for electricity at my business no matter if I paid with my bank's bill pay or sent them a check. I get a notice saying they are going to cut off my electricity. I call them and they tell me they received the payment but it was late. They told me that the problem was that my bank's bill pay doesn't send out the check until the day it's due. I tried sending the check myself. I mailed the check in Fort Worth a week before the bill was due in Dallas. They still claimed it was late and charged me a late fee. When I call their customer service, they are usually uncaring and sometimes rude. I have used Green Mountain at my residence for years and, as long as I remember to sign up for a new contract before the old one expires, they are fine.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Customer Service

Terri Balent, Corinth - 2014-05-23 09:52:06

I was approach by thei company to swtich to their service. It all sounded great. I wasn't exactly sure of the date that my current contract was up but I knw about the date. The lady told me to just call and change it was I knew the exact date. Having working with someone for 30 to 45 minutes, she finally told me that she canceled what the first lady had set up and that I had to wait 48 hours and call back and they woudl reset me up. I called back adn supposedly that had it all set and was to cancel by service with the other carrier. They never canceled my service. When I got the bill from my current company, I called them and the rep couldn't even locate my account even when I gave her my account number. I told her that if were this bad already maybe I should someone else who did want and business and she okay, thank you. wow! I would highly recommend not using this company.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Stay away from this company

Unhappy customer, Houston Tx - 2014-05-13 11:22:45

As I am writing this, I have been placed on a 45 minute hold to speak to a supervisor about a "mistery deposit". They have already demanded a 279 dollar deposit and are now asking for 79 more (because my building is demanding it?????) - WHAT DOES MY BUILDING HAVE TO DO WITH YOUR COMPANY AND DEPOSIT??? This is a huge scam and they will make up charges on your bill...I do not know who is pocketing this and who works for them. Aweful service. I am very very disappointed. I have been a loyal customer and I am getting treated like shit. I am switiching and reporting you to the better business bureau. Aweful.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Not "green," and screw the loyal customers.

Cristy, Belton - 2014-05-12 21:28:10

First complaint is that they continue to advertise being "green," yet refuse to put my account on paperless billing. They offer it repeatedly, and I repeatedly tried to sign up for it, yet never ceased to receive paper bills. So long, trees! Second is that when contract expires we are thrown to a much higher rate. This may be standard practice, but it certainly does not inspire loyalty. Being willing to look past these issues, we requested a new contract and were refused the rates on Power to Choose. They started with over 12 cents/kwh, then when we said we'd just switch they said 11something, then again we refused (the online price was 9.3) and they offered high 10. Why not immediately give loyal customers of many years your best rate? They started out trying to screw us and never would come down to the advertised rate. So, we got the advertised rate of 9.7 from one of their competitors. Loyalty is for suckers, fellow customers! This company will screw you if they can, so be prepared to shop around every time your contact comes up and be willing to jump ship.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Final straw

Matthew Walker, Desoto, TX - 2014-05-10 21:18:25

I tried to do what I thought was the responsible thing, use green energy, reduce oil, coal and gas consumption. I've had enough with this company. The final straw for me is that they changed my account #, and now I can't login to pay my bill. I have been with GME for several years and I'm done. Other companies offer green options, and don't charge as much. I've had it. I'll pay the fee to get away from these incompetent and annoying schmucks.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

bull shit, Please read all the review before sign up.

abcd, Irving. TX - 2014-05-06 08:21:57

I don't want to give any star to this company,, It is waste of time,, and headache for receiving your money ( like voucher or gift card).. we signed up at walgreen location of valley ranch, Irving.. We have been told they will not switch it until 10 days If we can't decide it to switch it to GME but within 3 days they did switched me and my previous company charged me for contract termination fee. So I had no other choice but to stay with them.. now I had to receive $200.00 voucher. I have been told that I will be able to use it towards paying my electric bill but I just found out that I have to use $200.00 voucher on their one of the website and that website has stuff for very high price or I don't need them.. SO my $200.00 voucher is an issue for me,, It is waste of money and time I have spent on this company..

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

HORRIBLE!!!

W. Hardwick, Crossroads - 2014-05-04 06:18:54

We had our barn changed over to GME. Our bills were TWICE what they were before switching, even though we reduced the amount of electric powered items in the barn. We had a re-read of our meter and said it was "just high useage". WORST company customer service I have ever seen! DO NOT BE FOOLED!! THEY RIP YOU OFF, then threaten you if you want to change service!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Awesome!

Amy, Houston, TX - 2014-04-29 15:04:05

I recommend Green Mountain Energy because they offer 100% renewable electricity, making it affordable to help protect the environment. It is Not only the price what matters. Most of people just think about saving money.... We should actually care for life, the source of life is the planet... No matter how much money you have in your pocket. If you don't have food to buy your done.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Green Mountain is a rip off that doesn't know how to conduct business

Robert Downs , Mesquite Tx - 2014-04-24 12:46:33

I moved out of my apartment in Feb of 2014 but kept getting billed for several months later. They don't have their act together and kept adding to the charges. I will fight it tooth and nail; will not be taken advantage of because they can't get their head out of their you know what.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Terrible!!! Do NOT Waste Your Time and Money!

Lee H, Houston - 2014-04-18 11:55:16

I've been with Green Mountain for almost 1 year now and I am about to close my account. This company does not honor their promotions. When I signed up, I was informed that after 3 months, I would get a $100 gift card. It has been 1 year now and I still have not received the gift card. They come up with all kinds of excuses when I email and call about the gift card. Also, I had an auto-pay mixed up with my account and they charged me all kinds of fee. They didn't informed me of the mixed up until the next billing statement, by then all the fees were charged. When I called them to correct the problem, I was on hold for 30 mins before I could speak with a representative. After the situation was corrected, the fees were credited to my account but that didn't help that I wasted so much of my time. Never again with this company. They are expensive and dishonest!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Scam Artists

Very Irate Customer , arlington,tx - 2014-04-14 17:13:43

This company has the nerve to put a switch hold on my account after my bill was paid in full way before the scheduled payment plan. Then they tell me to wait 10 days to have it removed by another company ERCOT. Why does it take this long is my first question?Then if I am not in a contract and are a monthly customer, why should I have to wait to have it removed?I did not wait to pay your money way ahead of the due date. The reps and supervisors are all ignoramus to every extent. Plus I love how they read from scripts and make up answers when you ask a question. It is very obvious this company hires anyone and the owner should be ashed of themselves for allowing employees like these people at their company. If you are looking for a company that lies, are deceitful, finds way to scam for more money, and with horrible billing organization then this is the best one for you. I hope this company goes down hill asap. I wish I would have listened to the reviews before signing up. But since I was looking for a company that would give me energy asap with no deposit I went with them. I guess if I would have paid another company a deposit I would be happier, because the others that I looked at have nothing but great reviews. It is also amazing how much money I have paid as a monthly customer verses what other companies charge. I guess you pay for what you get with this company. No wonder they offer no deposits and high rates, because they are scam artists to every extent. I sent a complaint to the PUC already and are in the midst of having them help me get my hold removed. It is sad that you have to wait to leave a company that you paid the bill for early and are not in a contract with. I advise everyone to run as far away from this company as possible. The high rates and no deposits are not worth it at all! I regret being with them for a little over a year. I am waiting for my hold to be removed and still shopping around with other companies for great rates for monthly customers. As soon as my hold is removed, I will do all that I can to make sure that everyone I know and run into that move into the DFW area to not become their customer! Now wait 10 days for that one Green Mountain Scam Artists!!!!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Great Honest Company

Gordon Kelly, Fort Worth - 2014-04-14 15:10:02

I signed up with Green Mountain shortly after Texas first de-regulated the market. I chose them because their contract terms were fair. Other companies included egregious and one-sided contracts. The Green Mountain contract was fair and balanced. Also, Green Mountain, at that time, offered renewable energy generated in Texas. The meant that my consumption increased demand in Texas. The other companies played a shell game that would have no real impact on renewable demand. I was particularly pleased in September 2013 when I had PV generation installed on my roof. Dealing with Green Mountain was very easy. They walked me through the process fro change to my account in advance. They told me who to call when my PV was online. On the day, everything went beautifully. Now, my contract with Green Mountain is, again, more than fair. I am getting the best price anywhere for my excess generation. This is a deal that I could not find with other retail providers.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Poor Service

Renni , Watauga - 2014-04-13 13:21:06

They do not respond to emails and the phone never rings to customer service. I am always getting a recording about high call volume. Also, the rates have not decreased from my previous carrier as promised when I signed up.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Extremely Difficult to Reach Live Person & Poor Customer Service

Diana, Dallas - 2014-04-12 14:01:46

Due to internal system upgrade issues within their company and their inability to handle their call volume, it's very difficult to get in touch with someone. But, they will promptly disconnect service and charge you "disconnect notice fees" for not being able to reach them to set up a plan! For nearly 3 weeks I attempted to speak with someone and after being on hold for over 30 minutes each time, I finally hung up. Not until waiting an hour and 20 minutes, was I able to got in touch with a representative. Unfortunately, they were unable to help and once again, I was on hold for another 45 minutes before I could speak with a "supervisor". This person was rude, condescending and lacked customer service skills. Green Mountain, you're not the only choice out there!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

The Worst. Ever. Unbelievable Price Gouging

Ally, Houston - 2014-04-11 14:25:27

Since I started my service with Green Mountain, the average bill is about $250 or $300 with inexplicable fees--and I have a 1,600 square foot home--Comparable bills for a home my size in my neighborhood--about $75. But here's the kicker--this December, I had a tough time paying this exorbitant bill--They were absolutely unsympathetic, even though I'm always paying faithfully on my bill. They offered a Deferred payment plan..which split up the remainder of my bill. They never disclosed that just for offering me a deferred payment plan--they ADDED an additional charge/fee of $85--this ON TOP of the existing usage charges. This is ethically just wrong--To hit someone who is STRUGGLING, with another shock of $85. Awful--they take advantage and exploit those who have run into any sort of financial challenge. Get out of Green Mountain as soon as you can--When summer hits, they will strike with unfathomable rates and bills full of fees that are inexplicable. And get this--they've shipped all their customer service work to agents across the border. You will never be able to speak to a manager, to get anything rectified. They do this for one reason--so you will just pay their exorbitant rates or get disconnected. Going green--ends up in a nightmare of Corporate Greed? I wish it were not so...but since I've used their service, this has been my experience. Worst. Ever.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Excellent customer service

Claire H, Dallas - 2014-04-10 15:49:00

I had a 2 year contract with Green Mountain Energy. Customer service was available either online or by phone and always provided excellent service.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Awesome

Jimmy, Ft worth - 2014-04-10 09:22:11

Don't listen to the cry babies. This is an awesome company on every level and they are at least partially green.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

no customer service!!!

PJ, Copperas Cove - 2014-04-03 10:18:49

Horrible service. I can never get anyone on the phone, or get anything done online. I have been trying to disconnect my service for over a week. Trying to disconnect online leads to a page that says their system is undergoing an upgrade, from what? stone tablets? for a week? Calling customer service is no better, on hold for over an hour several times, even during "low traffic" times listed on the website. I have no idea if the bill is lower, since I haven't gotten one.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Absolutely HORRIBLE

Christine, Dallas - 2014-04-02 12:12:29

I agree with the previous reviewer that this company does not even deserve a rating of 1. Signed up because it was easy and automatic when I moved into my apartment. TWICE now they have messed up my billing/auto payment and not notified me there was an issue then just shut off my electricity. I only reside in the apartment part time - LUCKILY I was in the apartment today when it happened so I could address it right away.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Poor Customer Service

N Ranjo, Houston - 2014-03-31 14:21:26

Green Mountain Energy shut off my daughter's power after she had been living in her apartment for one month. They stated they need confirmation from her apartment complex. The apartment managers sent it twice. Green Mountain denied receiving the fax and my daughter has been without power for a week. F-U- Green Mountain Energy you are the worst!!! Do not use them - they are liars. I would give you a zero if I could...losers!!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

THE BEST PROVIDER OUT THERE!

Heather, Copperas Cove - 2014-03-31 11:45:04

I have religiously used GME since 2008. I usually signed up for a 6 month contract - - it was just that, 6 months. I am reading all of these horrible reviews and saying to myself, "you didn't pay on time" or "you signed up for month-to-month" or "you didn't renew your contract". I have moved again, and the transition of my move was wonderful! There are NO HIDDEN FEES! The KWh charge includes all delivery fees..... Working at a Senior Apartment community, I see the HORRIBLE things other companies are doing to their consumers. GME has always delivered top notch customer service, explained the difference of average billing vs paying the bill each month. (paying bill each month is by far the way to go), however, if you come on hard times, they will work with you. Yes, I am one who has had to pay the disconnect fee more than once. It is not GME's responsibility to remind me when my payment is due. It is mine. All in all, GME is an absolutely wonderful company who is doing good for way more than have indicated here. Remember as you read reviews, more people are quick to gripe and complain than are the ones to report the good.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Horrible Customer Service

Laurelin Outman, Dallas - 2014-03-26 13:46:45

I signed up for Green Mountain Energy a few weeks ago and it's been nothing but headaches. I've had to call them 4 times and each time the phone wait is at least 15-25 minutes, then when you get a person they just put you on hold. It's a horrible company that clearly won't hire enough people and they'd prefer to just make their customers wait. Overall the worst customer experience I've had of any company, and compared to time Warner, that's saying a lot.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

This is by far the WORST customer service of any industry ive ever dealt with!!!!

KENNY B, ARLINGTON, TX - 2014-03-24 17:15:39

Short version: Once my "plan" term was up Green Mountain thanked me by increasing my rate double or triple. Feb bill $340.00 March bill 370.00.......Cant wait until April. So 710.00 for two months REALLY. The fun part was trying to get in touch with anyone at Green Mountain to sort this robbery out. Four hours mostly on hold to move up the chain to the escalations depth...... joke joke joke all they do is apologize and offer you methods to pay this atrocious amount over some months..... so extremely high bill coupled with an additional payment per month..... no thanks I won't pay that......I will however pay a fair just amount IF SOMEONE WOULD EVER RETURN MY CALLS!!!!!!! DO NOT EVER ENTERTAIN THIS COMPANY AS AN ENERGY OPTION.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

I have used for a full yr now, using 2 plans

Kathi Rice, Rogers - 2014-03-24 09:59:39

This is a pretty straight forward company. The customer service is good and you speak to Americans. I know have to check all the rates again as my contract is ending. The renew that they are offering just may be as good as I can get? I am a under 1000kw user most of the time. So, as with all the companies, I must be punished for using less electricity and conserving. I think for us using less electricity they have the best rates in that category.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Worst electricity provider ever

Allison, Pleasanton - 2014-03-19 15:16:32

When I logged into my account to pay my bill I have a ZERO balance, for two weeks I saw this. I received an email stating I had a high past due amount. Again when logging into my account and checking my bill details it shows a previous balance of ZERO, yet a past due amount. I called into the company to have this explained. I was hung up on, they acted like they couldn't hear me and when I finally managed to talk to someone, I was told their system has been malfunctioning. No one from their company called or in any other way alerted their customers to this. They did NOT confirm energy usage, even though their system is malfunctioning. They refuse to correct the amount. Not only this but for the past four or five months I have been charged double what I should have been. I have not changed my consumption in any way, yet my current (minus their false past due amount) bill reflects what I should have actually been charged the entire time. I have called in numerous times about that, but no one wanted to listen, investigate or do anything about it. Their answer is always "There's nothing I can do about it, you have to pay it". STAY AWAY from this company!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Door to door salesman don't know how to read!

Heath, Fort Worth texas - 2014-03-19 03:08:40

I've had someone come to my door twice in the past year trying to sell me this B.S! I have 3 "No Soliciting" signs on my front door and porch but yet they still ring my doorbell. They are either jackasses off the streets with no training or they don't know what no soliciting means or just can't read! Next time I'm going to let them meet a .45 pistol in their face till they get off my property. Contacted the company but no reply as of yet. I know timed are hard and they are just trying to do their jobs but they need to respect peoples wishes to not be bothered by solicitors at their home, especially when there are signs posted!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Hell No !!!

ZZ, Houston, TX - 2014-03-17 18:50:54

I would have given them less than 1 stars if it was possible. Do not make the mistake of signing up with them. I wish I had checked their reviews on yelp before I tried to sign up. I signed up for a new account online, received an order confirmation and an enrollment email. On my move in date, I tried to call them to see if my service was activated since I would pay hefty fines at my apartment complex. I spent 5 hours on the phone with them, talking to all possible levels and departments to no avail. Everyone gave me a different answer to if my account was active or not. I ended up signing up with another provider after I went through 2 cycles of searching for an account and enrollment. Would not recommend this provider to anyone, complete waste of time.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

DO NOT FALL FOR THEIR LIES!

Carolina, Irving, Texas - 2014-03-10 10:57:54

I recently switched to GME after we noticed an increase with our old provider. We noticed one of their reps at the entrance of Walgreens ( red flag there...) and so we started talking to her. She fed us alot of bull. Saying that the rate per KW was the lowest, there was no contract, and they would pay for the cancellation fee for canceling the service with my old provider. Once I switched my old company sent me a cancellation fee which i tried to talk to GME customer service who stated they don't pay for the cancellation fees when you switch even though my bf and I heard the lady say they did! SO that was the first lie. The next month we received the highest bill ever. For a small apartment which stays empty most of the day a $200 bill should not be expected. SO once again we tried to call customer service, we got hung up on 4 times!! I tried a different option on the menu when you call ( start new service option) and I was on hold for 45 mins even though they said it would be more than 5 min wait..... so i hung up on them. I'm currently searching for a better electric company with better rates and customer service!!!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Received Confirmation of ordered services, but never got service

Edwin R., Houston, TX - 2014-03-05 16:50:55

I switched to GME from Direct Energy thinking I was getting a good deal. I called Jan 2nd 2014 to set up for Jan 27 2014. It is currently March 5th and just now learned that my apartment complex main office got a bill from GME for my unit. I called GME to ask what was going on and they cant even find that my account existed. If doesnt exist, how do I have an account number and email confirmation stating that my service has been set up? Because of this, I am incurring penalties in the amount of $50. The new cycle has started again, which means I will get hit with another $50 all because I was under the impression GME set up my account PROPERLY. A quote from email confirmation states: "Dear XXXXXXXX, Thank you for your commitment to renewable energy. By powering your home with Green Mountain Energy® electricity, you are helping to change the way power is made. What’s next? If you haven’t already, please register at My Account with your new account number: 42369638. Remember to use the last name and phone number you provided during enrollment. Enroll in Tree Free billing - it..." I called and total talk time so far has been 2.5 hours and still nobody knows why.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

TERRIBLE! Just don't do it!

Joseph, Dallas, TX - 2014-03-03 16:31:30

I am a current customer of GME because I am still under one of their 24 month contracts. I have had 400 dollar bills for the last three months. I have a 800 sq ft Apt. My parents have a 3000 sq ft HOUSE and use a thousand more KW than I do and their bill is CONSTANTLY 150 dollars cheaper than mine. It makes no sense. Then I noticed my contract had me locked into 13.09 a KW. I emailed customer service about this and never got a response. So then I tried to call customer service. After being on hold for an hour they told me it was going to be $295 to cancel or even get a different plan with less of a KW. So now I have to have my heat on 67 degrees just to get the bill to be under 400 dollars but still 15$ shy of 300. Thanks green mountain energy. Its easier to make your customer suffer rather than offering an ideal service. as soon as I get an address change i am disconnecting and never looking back. The cancel fee is cheaper than a bill that high.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Do not collect to "Green Mountain Energy"

Wililam Richardson, Northampton, PA - 2014-02-28 09:07:27

Green Mountain Energy Philadelphia, pa This is the worst and most corrupt company I have found. My wife was lied to many times at sign up by their incorrect information. Trying to correct this was a nightmare. They said they could not for another billing cycle. I have a solar collector but do not know who is getting the power I generate. They said they gave credits for produced power by us at the sign up then said they do not after the sign up. They wanted proof of production which is not to be had anywhere. They, I feel, new this from the start. DO NOT CONNECT.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Finally, an energy company I can trust!

Paul Rodriguez, Fort Worth - 2014-02-24 22:21:35

Green mountain gave me a super competitive rate, 2 years of price protection and the amazing NEST thermostat! The NEST alone has lowered my bill 25%. The sales rep that came to my home was fully informed....thank you so much!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Not Worth The Accounting / Billing Headaches

Tom R., Dallas - 2014-02-21 16:15:59

It all sounds great - "green" energy. I guess they put all their money into something other than accounting software. I have been in business for 31 years and they take the prize as the most screwed up accounting ever encountered. No one is a close second. I cringe every time I see a Green Mountain bill - knowing it will require my time and patience to resolve something. Using online bill pay does not work with them - you have to use direct pay through their system to make sure your payment is posted on time. The topper - after thinking I had finally cleared up all my billing issues - I received a large credit but no one at GM can identify why. Just to add insult, there is a $ .66 "Past Due Penalty" on my credit. At this point I would rather swim in oil and roll in coal than recommend Green Mountain for anything other than a good example of how NOT to run a utility company. I am not a fan of TU Electric but I never had any issues with them. The time wasted on the phone kills any savings at the meter. I will say their customer service people are nice and very apologetic, but it rings hollow after a while.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Highest Bill Ever

T. Moses, Dallas - 2014-02-18 22:40:20

Highest bills we've ever had in our life. We had a 3K sq ft home and our bills were almost $900 in the summer and now we are in a 5k home, and AFTER switching, our bills are about $200 a month in the summer and $95 in the winter. We are very conservative and keep our home at 78 and never keep lights on unless needed. If you feel like throwing money out your car window, then this is the company for you.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Wish I would have stayed away!

KJH, Carrollton - 2014-02-15 16:14:30

I have only been a customer for 2 months and have experienced outrageous high bills! I live in a one bedroom 700sq ft apartment! Work all day and hardly home! No way I am using as much kWh as they are billing me for. I moved from a 1100 sq ft apartment in which my highest bill was $110 ! I hoped for a much lower electric bill once I down sized and unfortunately that has not been so. I miss my old electric provider (Coserv) wish they serviced my area. I have called GME to complain and explain that my kWh usage has never been as high as they bill me for, my routine hasn't changed, I am never home, everything stays unplugged, all lights off, I lower my thermostat, do as much as possible to save energy but I am getting bills for $200 ! For a 700 sq ft one bedroom apartment!! I unfortunately have 4 more months with them but will pay the fee to switch if I have to if these high bills continue. If you are in the market to switch, do your research and be cautious if your considering GME.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Best Ever

Green Bob, Austin - 2014-02-12 14:34:33

Its so good to be green friendly, I love that I can be green everyday with a green power provider like Green Mountain Energy. Very happy, highly recommend.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Average billing

Margarita , Pflugerville - 2014-02-10 11:19:51

Do not recommend you get average billing with this company. They provide a random monthly amount when you sign up and at the end of year they send you whatever balance in the account. This place does not understand the meaning budget billing..... Call customer service and they told me that simply reviewing the email I get from them with the monthly balance is not enough. Why in hell will want to have an electronic bill or average billing.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

8 YEARS!!!

Ashley Watts, Dallas - 2014-02-07 13:12:27

We've had Green Mountain for 8 YEARS and ive NEVER been so UNSATISFIED as I am RIGHT NOW!!! the variable average billing is a JOKE!!!! I get a call today to inform me we OWE $700 because over a YEAR we didnt pay total bill BUT I have copies of NEGATIVE balance bills because we OVER paid our average monthly amount! Instead of sending me a NEGATIVE balance how about you TELL ME we have a balance racking up!!! NOT EVER referring this company!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Bend over here it comes

Super Pissed, Spring, Texas - 2014-02-04 16:44:55

Been with this company for 10 years. At the 10 year mark they jacked my bill up 3 times more than usual with no warning. DO NOT USE THIS COMPANY!!!! Did the calculations against a friend of mines bill and figured out these assclowns have gotten me for thousands. Its my fault for not keeping up with the current rates and now the bills are so high they cant be ignored. If you pick this company after all these reviews you deserve what you get.

0 of 0 found this useful.


Green Mountain Energy Responds

2014-02-20 15:49:10

We're sorry to lose you as long-time customer and thank you for your 10-year commitment to cleaner energy. While we always aim to offer our customers competitive renewable rates, we aren't always the lowest priced retailer out there. Whereas our variable priced plans are subject to change, our contract plans allow customers to lock in rates that are guaranteed to stay the same for the entire contract term. Email us at Feedback@greenmountain.com if you'd like to give us another chance and we can discuss term plan options.

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Gme sucks

Michelle, Arlington - 2014-02-04 10:59:35

Never have I ever spoken to such a disrespectful "mananger" my mother who is older was yelled at.. Interrupted and hung up on! GREEN MOUTAIN ENERGY sucks and I do not reccomend to anyone. My mother had a bill this month of 500!! That is absurd.. She's never had a bill that high and when she called to ask why they told her there is nothing they can do to help.

0 of 0 found this useful.


Green Mountain Energy Responds

2014-02-20 15:50:02

Hi Michelle. I'm so sorry to hear about your mother's recent experience. Can you email us at Feedback@greenmountain.com so we can talk about the situation? We really do want to make things right.

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

prices floating up why?

Jo, Harris County - 2014-01-23 20:25:05

Well, a guy in the grocery was all over me, and I needed to find a lower price. His GM met that. He said to watch out the non-fixed price would drift up. He was right, but it seems they're also changing how they do it---it's certainly not an apparent function of actual usage. It's my 4th month, price up several cents/kWh; and I've got to get out!! Whoever paid the Legislators for deregulation is evil (the industry?) and so is the Legislature. Citizens no longer have "representation" OR redress of grievance. And look how the PUC allowed Smart Meters and won't have real hearings to reverse it?!?!! ARE THERE NO HONEST MEN LEFT IN GOV????

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Prior customer for 5 years

Eli, Dallas - 2014-01-21 12:11:38

I recently changed energy providers, but I was mostly satisfied with GME during those years. It was great to see how they have expanded to more states and how much their website improved. I was always very appreciative that there was a "green" energy provider in Tx. I didn't mind paying a little more pkw. I enjoyed their convenient bill pay, no hidden fees, friendly customer service reps, and the overall experience. I finally switched because I was able to find a more competitive rate but sad to say they are not "green." If things don't work out with this provider I will probably return to GME. Thank you.

0 of 0 found this useful.


Green Mountain Energy Responds

2014-02-20 15:50:45

Hi Eli! We're glad to hear that you had such a great experience with Green Mountain Energy. Give us a call or go online when your current contract is up and we'll help you find a renewable plan that works best for you. We're looking forward to having you back in the Green Mountain community real soon!

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Absolutely terrible. Do not do it.

Courtney, Dallas - 2014-01-12 17:18:46

We have a 700 sq. ft. apartment. There are only 2 of us living here. We were out of town and had our air turned off for a week and a half in december. And our bill is $206. Yes, $206. Will be switching companies and hope this one goes out of business.

0 of 0 found this useful.


Green Mountain Energy Responds

2014-02-20 15:48:37

Hi Courtney. Sorry to hear that you're unhappy with the amount of your recent electricity bill. Please email us at Feedback@greenmountain.com so we can get to the bottom of what's going on.

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Customer Service

Robert Lee, Plano, Texas - 2014-01-09 13:17:05

I am 62 years old and have never had to contact my electric company in all those years. Green Mountain sends me disconnection notices and never sends a "notification invoice" (as they say they do every month) I have called customer service 3 different times and they have hung up on me 3 different times.

0 of 0 found this useful.


Green Mountain Energy Responds

2014-02-24 10:27:50

Hi Mr. Lee. I'm sorry that you've had trouble getting through to us. Could you please email us at Feedback@greenmountain.com so we can figure out what's happening with your notifications?

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

So far so good

Mike, Round Rock - 2014-01-09 10:24:03

I'm a year into the service locking in every 6 months with a 9.5 cent Kw/h rate. I live in a one story house and use about 1000 kw during the summer peak. My bill topped off at about $119 for August. During the winter it ranges anywhere from $35-$50. I was with a co-op previously and paying fluctuating rates depending on my energy use. The more I used the lower I'd pay per Kw/h. Idiotic if you ask me if the goal is to reduce consumption. I would pay anywhere from 11 cents to about 15 cents per Kw/h. Because I was conservative with my usage, I tended to pay closer to the 15 cents range. With GM, I pay a flat rate regardless so it's been really good to be paying a much better rate and green energy to boot. Service has been consistent without any issues and no issues with billing. There's a lot of negative reviews and I noticed that the majority of them are from the DFW area. I don't know what the deal is with that but I haven't had any problems with rates suddenly changing. I can't speak for customer service because I haven't had to use them. If things go sour, fortunately I'm in a deregulated area (Round Rock, TX) so I have about 30 other options for providers. I do have to say that I'm always skeptical when reviewers are not coherent in their complaints or "SCREAMING". There's always two sides of every story so who knows... as far as I'm concerned, I'm satisfied with the service and would recommend.

0 of 0 found this useful.


Green Mountain Energy Responds

2014-02-20 15:52:22

Thanks Mike! We're glad your experience with Green Mountain has been positive. If there's anything we can do to make it better, just email us at feedback@greenmountain.com. Welcome to the Green Mountain community!

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

THIS COMPANY IS BS!!!!

Anonymous, Laredo, TX - 2014-01-06 07:08:14

Green???? There is nothing GREEN about this company. The customer service is ridiculous. I have never had any issue with any company, I don't even write reviews but this company deserves to be eliminated. There is no way I would recommend it to anyone. There has been an issue on my bill for the last 3 months and they still can't help, the supervisors blame each other. F This I'm switching.

0 of 0 found this useful.


Green Mountain Energy Responds

2014-02-20 15:53:09

We never like to hear that our customers are unhappy with the service they receive. Please email us at Feedback@greenmountain.com and we'll look into the situation some more.

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Terrible! Do not recommend

Melinda Laramore, Houston, Tx - 2014-01-05 14:08:21

Cannot tell you all the bad you will experience if you sign up with this company. Cant wait till end of Feb. NO MORE bull from these greedy, un polite, greedy ...oh did I say greedy.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

AWFUL from customer service to corporate

Pat Harris, Webster, TX - 2014-01-03 14:55:55

I was a VERY loyal customer of GME for 14 months. I moved and chose to go with a new power company because my rates went up when I was changed to a month to month plan (without being informed). I called in to customer service and had my power scheduled to be shut off on December 2, 2013. They told me I was scheduled and then the phone was disconnected. I tried to call back several times and was transferred AND hung up on every time. On December 30th I got a statement for the ENTIRE month of December. When I called to ask they stated that in their records its stated that yes I requested the disconnect but since the call was disconnected it wasn't processed. Seriously? I was moving, why would I keep paying for the lights in a place I wasn't living anymore? How did I know it was scheduled for that day if I wasn't told? Did I make that all up? Apparently so, because they sent my claim to the disputing department. They called me today and informed me that I was responsible for the 70 some odd dollars for the light bill. For the empty apartment I hadn't lived in for a month. All because they hung up on me? I don't think so Green Mountain Energy. This is a terrible company with crap for service. If you're into being lied to, called a liar, and being overcharged you're picking a winner with Green Mountain. I'll tell everyone I know to steer clear of this company. Dirty rotten thieves.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

too good to be true

hector, irving tx - 2013-12-29 22:52:26

Have been 7 months since I signed up and the price its going up too. When I order the service the customer representative told me about the month to month being at 7.8 cents ok I ask how much it can change? And she told me that it hasn't go over 12.0 cents in the last two years and anyways I can change it if I don't like what im paying.ok doesn't sound bad so I signed up right now after 7 months every month it just goes up around 1.5 cents right now its at 15.7 cents and my bill its 240 dollars this month in a small apartment and after being on vacation for almost two weeks during the billing cycle and I wasn't at the appartment and everything was shut off. Why I hasn't changed yet? Because im too busy and waiting for the prize to go back to decent prize again but everything seems like isn't going to happen so im decided to change. Ive never make a late payments and I have never tried to contact the company and I doesn't need to I think I have a clear answer from them already. Thanks for ripped me off!!!!!!!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Will rip you off!!

Andrew, Houston - 2013-12-23 08:18:13

Used from July to Dec 2013.. DO NOT USE GREEN MOUNTAIN ENERGY UNDER ANY CIRCUMSTANCES!! I was suckered in because it was the only one offered by my apartment complex. If that is the case...look for an apartment someplace else. Seriously...my first bill was low, then I started getting $300 dollar bills on a 800 square foot apartment! Then they wouldn't cut off my service, even after several emails! Use them at your peril!!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

DO NOT RECOMMEND GREEN MOUNTAIN!!!

Lizzie, fort worth texas - 2013-12-20 19:34:34

I been with the company for a lil over 2 years and have been always received monthly bills getting higher as the time goes by for some reason a guy had told me I was paying too much w/TXU and would start me at .9cents so now I receive a bill for $600 and something cents compared too last month of $198 this is a rip off....... I don't know what to do other than change company but who would afford that much in amonth not only that but 6 days a week no one is home till late at night and everything is off no central heat on no lights. So I pay .15 per KW SO DAM MUCH

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Jacked up prices

V, Irving - 2013-12-19 10:40:55

This is probably the worst experience I have had with an energy provider. Run away from them and don't look back. Nov is supposed to the non - peak period and I was charged 16c / kwh. I'll leave a review on yelp. Everyone needs to know about them. The apt front office recommended them. Maybe they get some kickbacks.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Worst Most Awful Company in the World

Alissa, Dallas - 2013-12-18 16:17:29

They are the absolute worst company for energy ever. I have used multiple providers over the years and I have never encountered such a horrible company. The custome service is atrocious and they will steal money from you at every turn. They charged me over six months of energy for an apartment that was not mine and refused to repay the money they stole from me. They launches an investigation but couldn't find the proof when I asked to see it. The same thing happened to other people in my paper meant complex as well. Don't trust these people or you will regret it!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Dr. J. Harris

Dr. J. Harris, Houston - 2013-12-18 13:27:05

This has to be the most incompetent, unworthy energy company around. There customer service is the worst and they will actually shut off your service for $29.00!! It is guaranteed they will not be in business or bought out within 5years. QUOTE MY WORDS!!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Terrible Rates and Terrible Customer Service!

Amanda, Fort Worth - 2013-12-17 16:18:41

We had the worst experience with Green Mountain Energy. Our rates were through the roof, constantly changing. It was impossible to keep up with. $0.17 per kWh on our last bill was enough for us to consider other providers. Customer Service from Green Mountain was terrible. Completely unintelligible, and no interest in helping understand our bill. We tried to pay our bill via the phone and there was an error with processing. Instead of calling us back to let us know our service would be disconnected, they just disconnected our service with no warning. When we called back, we were told we had to pay a $20 late fee AND a $15 reconnect fee. Instead of reconnecting, we signed up with TXU and had electricity within minutes and a flat fixed rate that, in looking at our usage, saves us nearly $100 per month. We will never use Green Mountain Energy again and certainly wouldn't recommend anyone to do so. If you are into them for their use of green power, just note that the other providers offer those options as well.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Never do business with this company!!!!!!!!,

Scott Windle, Dallas, TX - 2013-12-11 18:03:11

Six months after signing up on line with Green Mountain and choosing the convenience of autopay, my daughter was contacted by her apartment complex that she owed over $500 in electric charges. Green Mountain had been billing her account for the wrong apartment. When they were contacted, the rude customer service agents, who really did not give a s____, told my daughter it was her fault and refused to refund the payments pulled from her account for the first 6 months. I contacted them personally and was told there is nothing we could do about it and that they would not refund a dime. In my neighborhood we call that grand theft. Do not do business with this company, they are frauds and will rip you off.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Green Mountain billing problems

Richard Hoffman, Houston - 2013-12-03 08:12:15

After almost 5 years as a GM customer with automatic payment from the same bank account, I received notice on my August bill, that the draft was returned and late payment and returned check charges were applied. When I called, I was told that the bank had rejected the draft. It turned out that GM or their billing service had somehow changed one number on the account, so it was drafting a non-existent account. After this continued for three months, after many assurances from GM that it was fixed, I was told that the billing service provider has locked my account and will not allow a draft until I go to my bank and get a statement on bank letterhead that says my account is legitimate and provide the routing number and bank account number. I will instead just change to another company.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Horrible Company and terrible Service

Lauren C. , Dallas - 2013-11-22 19:36:33

This company rips people off for no reason. I called them days in advance to allow them to give me an extension on my payment. They said it was completely fine and for me to call back at the agreed date. No additional charges will be added, since an agreement was made. Once calling back to pay my bill, I was told they added a fee of $4.00 PLUS a $20.00 fee for mailing a letter out advising of my late payment. WTF? A $20.00 fee for a letter? This is ridiculous. I never noticed my monthly bills and never took the time to open any of my prior bills. I wonder how many other people are being charged this fee! Customer service and their supervisor were unwilling to refund any fees, because no messages were left on my account. So because THEIR employee's DID NOT type in NOTES correctly, no fee can be waived. Their response, "Unfortunately, these fees are accurate, and we cannot waive any fee since no messages were left on your account. I'm terribly sorry about this, but anything else we can help you with today?" I guess their employee's never make mistakes….. Chose your electric provider wisely!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Horrible company!! Dont do it!!

Ron Conley, Plano - 2013-11-21 06:50:09

My service was interupted and I was told it would be restored in 5 hours took 36 hours to restore service. I called 7 times got hung up on 3 times. Finally got a manager who was extremely unsympathetic.I wouldn't recommend this provider to my worst enemy. This company should be boycotted from the state of Texas.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

I WANT TO FILE A LAWSUIT...GREEN MOUNTAIN IS THE WORST COMPANY I HAVE EVER DEALT WITH.

Dave, Rockwall - 2013-11-20 07:09:55

I'll keep this short and sweet. Here are the numbers from my last bill: 17.6 cents per/kwh (Yes you read that correctly, it was 13.7 last month but I intentionally used less energy this month. In doing so, and because I didn't use 1000 kwh, they increased my rate 4 cents/kwh. Angry yet? Yeah I was too, but I'll continue cause it gets better.) $112.73 - Base charges and electricity used $20.00 - "Disconnect Notice Processing Fee" $25.00 - "Disconnect Order Processing Fee" $15.00 - "Reconnect Order Processing Fee" $10.82 - "Adjust - Late Payment Penalty" $20.00 - "Disconnect Notice Processing Fee" That's $90.82 (nearly as much as my entire bill) in "fees"... Now, if you call and ask about the fees, you'll get what everyone else here has already explained...shitty service, excuses, poor treatment, hang ups, and lots of anxiety. Do yourself a favor, stay as far away from Green Mountain as possible. They are as shady as they come.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Billing and customer service NIGHTMARE.

Wendy , Dallas - 2013-11-05 14:44:42

I have never in the last 6 years of paying my own electricity had to speak with a company after signing up with them. I had Green Mountain for 6 months and spoke with them close to 20 times. As soon as I signed up for their services I also enrolled in automatic bill pay and even received a confirmation email. Three months later, my power gets shut off due to non-payment and I had an unpaid balance of almost $500. I live in a 658sqft apartment. That is unheard of. I had to get on a payment plan at that point to pay my balance off. I signed up AGAIN for automatic bill pay thinking maybe I set it up wrong the first time (even though EVERY bill of mine is set up as auto draft, and I have never had any problems). And AGAIN I get a notice saying that my services are going to be shut up due to non-payment. This happened 3-4 times. Each month my bill was averaging around $150-$200. FOR A 658SQFT APARTMENT. Every time I called to speak with customer service, they were rude, uneducated, and tacky. I called to get a late payment taken off my bill (because I had tried setting up the auto draft several times, and it was their system having the issues), and a SUPERVISOR told me "well you have already switched services, what do you expect me to do for you." I switched to Reliant last month and my bill was $75. It makes me sick that I stayed with them as long as I did. But once they got me locked into the payment plan for the $500 invoice, I had to stay. I tried switching as soon as that happened, and Reliant said Green Mountain had placed a hold on my account until the balance was paid off. STAY AWAY PEOPLE. Seriously. Biggest nightmare and so much wasted money.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Green Mountain Energy the WORST service provider ever!!

Terri Meaux, Pflugerville - 2013-11-04 23:33:25

We've been faithful GME customers for quite a while. A few months ago our electric bill more than doubled. We couldn't figure out the problem, called several maintenance and repair companies out to check our AC and other appliances but they were all good. When we mentioned this to our neighbor they asked if we had GME for our electric co. We replied yes and they told us GME have moved them from a set rate to a month to month plan with no notice and the same thing happened to them. I immediately called them and after a representative took 30 minutes to figure out that they had moved us to month to month and our rate was 17+ cents per Kilo! No notice was ever sent to us and we keep meticulous records. I asked for a supervisor and after a 20 minute wait a supervisor identifying himself as Sergio took the call. I explained the situation he quickly told me the bills we were sent were correct, we needed to be more responsible in managing our bills as he was with his bills, and that there was nothing he could do for me. I asked for a manager and Sergio told me he couldn't give me a manager name nor get a manager on the line. I asked why I need to wait for a callback he said their managers were busy doing other things. Well, needless to say I've received no call from a manager. It's interesting to note all of the small reposes from the GME employees in these reviews. None of them say anything but call us so we can investigate! Hello, that's what I was trying to do. They do not care about the customer and they'd rather steal or price gauge you and have you leave than take care to keep good customers.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Claimed price was comparable...was NOT

Dave, Dallas - 2013-10-31 12:48:40

I switched to Green Mountain due to a conversation I struck up w/ one of their reps at some festival this summer. I was month to month with another provider, and the rep assured me that prices were comparable. I was too trusting... After 1 month of a similar rate (~9 cents), it jumped to 12 cents, and I was just told that it will be 15 cents this month. A 60% increase - no thanks! If you want to pay 60% more and delude yourself that you are saving the planet...go for it. My large (both physically and no doubt carbon consuming) house, where I park my SUV, sucks down way too much energy to pay that kind of premium for imagined intergalactic benefits. As far the items I ranked high - the bill was nice to look at, and the people were very polite when I called and decided to cancel.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Worst ever company i have ever seen,very very poor customer service

Shyam, Dallas - 2013-10-29 11:52:13

I moved into Texas recently..and ordered for connection with this company.They were supposed to put connection at my home last week but they did not turned up..even no calls,no mails When i called they said there is some identity concerns and call equifax...i called equifax and they confirmed..there's no issues with my profile and never ever i had issues as per them..my account been never freezed..and provided me a number where green mountain can call and check the same. I passed on the number to these guys.....still they did not call and everytime they say me same answer...their IVR menu itself is worst and customer care is worst they never respond u on time..never return back call...unneccsarily torture you menatlly...i am exhauseted and finally cancelled my plan to go ahead with them., I would recommend everyone avoid this company.....they do not know customer service....and never ever follow their committments,never return call even they say they will call. never ever gonna with this company in future.neither gonna recommend

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Terrible service and no appreciation for loyal customers!!!!

Sabrina, Pearland, Tx - 2013-10-28 14:25:31

I've been with Green Mountain for almost 8 years, never complained about higher rates because I felt the trade off was worth it. However, being overcharged for months and not even trying to reach us directly is in my opinion their way of stealing!!! This is the kind of treatment we get for being loyal, good paying customers. My bill more than doubled and they were going to continue to have us pay sky high rates while they sit quietly. If you claim to help the environment, how about helping the hard working families that support your efforts. Your Customer Service staff were rude and don't give a flip about customers including the supervisor I spoke with. I don't care if there are notifications sent on the bills, you still have a responsibility as a service provider to ensure your customers aren't overcharged. Pathetic!!!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Frustrating

Todd, Houston - 2013-10-24 13:05:29

I had Green Mountain for years and never had a problem until I disconnected my service and they sent a 5 or 10 dollar charge to collections because my automatic bill payment was cancelled (by them) right before I had a final charge on my account. I was very frustrated with GM for sending my little charge to collections instead of simply calling me. I paid the collections and an extra 7 dollar fine, thought that it was all over. Then I bought another home 6 months later and decided to give them another chance. I called them up and they said I couldn't sign up for service until I had disputed my 3rd party collections. Seriously? Your mistake that I had to pay for, and your customer service that couldn't call me up and tell me I had a charge, and now its my job to call the collections agency and dispute the charges? Nope, sorry. I've already done enough on my end, GM you need to own up for your mistakes. If you want returning customers you need to treat them better.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

The worse utility company I have ever dealt with, NEVER AGAIN.

George, Arlington - 2013-10-23 17:46:53

This is the worse experience I've ever had with any utility company in the 18 years that I have been with . I have only been with this company for 9 months and boy was it a beating dealing with all the departments of this company. On three different occasions I was told that I haven't paid my bill, one of those times my electric was shut off over night due to non payment. In actuallity I did in fact make my payment but somehow it was sent to another account, from what Green Mountain Energy told me. I went back and forth for bout 3 weeks with Green Mountain Energy and my Bank of America(tracking department) several hours on the phone and couple of faxes and emails until finally Green Mountain energy found the funds I had paid. ALL OF THIS WAS GREEN MOUNTAIN ENERGY MISTAKES. All the funds were taking from my Bank account from Green Mountain energy on all three ocassions. On the last occasion which just happened today, again they're saying i haven't sent my last payment to them. I haven't had them as my utility company for the past 2 months andagain the same thing is happening. I've spoke with 2 customer service reps, one which was very rude, and a supervisor, was told it would go to collections.if i didnt resolve this matter. I told them there's no matter to solve on my end, you need to solve the matter on your end.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Billing is horrible! explanations provided are ambiguous! 1 day's payment default attracts huge charges! quite inconsiderate for consistent customers.

Larry, Dallas - 2013-10-12 11:19:10

poor! i will not recommend this provider!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

company is a joke

ann, houston - 2013-10-09 10:16:03

I can not wait till my year contract is up with this energy company. I have never been ripped off as much as I have with them. I travel A LOT. So, I never have time to look at bills. I have never seen a company that charges $20 to send a reminder notice. I don't ask for reminder notice! Then they turn the power off on Fridays which leads you to request priority connection. Who wants to go the entire weekend with no power? No one! They have lots of hidden fees and I live in a 1 bedroom apartment and barely at home but my bill is always $150 and up. This month it is $198! Let this nightmare be over!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Don't fall for the trickery!

Kelly, Killeen - 2013-10-07 12:04:53

I should have stayed with TXU. I switched over to green mountain because some door to door guy convinced me that I could get a better rate, and I loved the fact that I'd be saving the environment. He asked to see my current bill and noticed that my rate was at 11 cents/kWh and he could get it down to 9 cents and that I could keep that rate. Over the next few months, I did not notice but my rate jumped all the way up to 16 cents/kWh! Please don't fall for the same thing they promised me!

0 of 0 found this useful.


Green Mountain Energy Responds

2013-10-09 07:42:09

Hi Kelly, we apologize for the issue you experienced. Here are some of our fixed rate products in case you want to avoid the fluctuations of a month-to-month rate: https://www.greenmountain.com/products-and-rates/electricity-products

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Goodbye after 6 years, Shady Nonsense

Erin Marshall, Pearland - 2013-10-07 10:51:12

It took 3 months for me to figure out something was up because my bills were listed online as half the actual total. Two identical charges were hitting my checking account two days in a row (example, $173 on 8/5, and $173 on 8/6, but they weren't duplicate charges. They added up to my actual total bill of $346)! So, I thought, wow, my rates are low. Turns out I was really getting charged $400/month for the last 3 months. That's shady business. And the service rep was like, "oh I don't see that." Even though it was clear on the billing history page. I said, shall I send you a screenshot of my bank charges? Ridiculous. And the billing error only occured over the summer, for the three most energy intense months in Texas, at a suddenly jacked up rate of 17.55 cents kw/hr before straightening out again. I like green energy, and made a point to use 100% wind b/c the hydro plans aren't always the best for wildlife. Really, you aren't actually getting renewable energy in your home. They are just buying renewable energy certificates on your behalf based on how much energy you use, and registering those certificates on a regional energy network plan, likely REGGIE. But after today, I'm done. Other companies now have competitive green energy options at much better, locked-in rates without cancellation fees. So after 6 years, I am going to give Bounce Energy a try. They are highly rated, and I just locked in a 9.4 cent rate for 12 months, wind energy based. I don't even have to cancel with Green Mountain. Bounce takes care of it for me.

0 of 0 found this useful.


Green Mountain Energy Responds

2013-10-09 07:46:04

Hi Erin, we're sorry to hear about your negative experience. We just launched a new product called SolarSPARC that offers 100% solar for TX residents. Perhaps this will appeal to you. Learn more at: http://greenmountain.com/solarsparc

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

I thought they were supposed to be less expensive and green

Kosta Velis (Twila Huso), Houston, TX - 2013-09-26 13:48:12

We joined Green Mountain close to two years ago. Our bill has jumped from the $150-180 area in the past two months to the $270 area on average. Funny, this happened while my wife and I were gone for 6 of the 8 weeks of July and August. I was also gone for another 10 days this month and the bill is tracking the same. This seems irregular to me as we turn off our air, unplug appliances etc and perhaps they are so GREEN they are charging us for other's usage - making sure everyone gets the same treatment even though we have used a fraction of the energy. Very sad and we are planning on getting rid of them as soon as we can.

0 of 0 found this useful.


Green Mountain Energy Responds

2013-10-09 07:53:19

Hi Kosta, we're sorry to hear about this issue. If you send us your account info at feedback@greenmountain.com we'll be sure to investigate and get back to you.

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

I would not recommend them to my worst enemy

J. Landers, Killeen - 2013-09-18 16:17:04

I can admit that their customer service is great. I always get an answer when I call. I am very big on customer service. Their pricing is ridiculous!!!!! When I called to get answers, the ladies and gentlemen were really nice but were never on the same accord as to where and why I was getting the bill I was getting. Ive been sent a bill twice a month four times. I will be disconnecting with them and moving to a better company.

0 of 0 found this useful.


Green Mountain Energy Responds

2013-10-09 07:51:36

Hello we're sorry to hear about this negative experience. If you email us your account info at feedback@greenmountain.com we'll take a closer look at this billing-related issue and get back to you.

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

No No dont go for this

eperad, Cypress, TX - 2013-09-18 08:38:34

This is the worst company with poor customer service and billing is worst, I used green mountain for 6 months and had lots of billing issues so I changed to Reliant which so far I like it.

0 of 0 found this useful.


Green Mountain Energy Responds

2013-10-09 07:54:16

We're sorry to hear about the issues you had with us. We hope we have the chance to serve you again in the future and give you a better experience.

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

no notice and no help

John, Waco - 2013-09-16 19:12:10

They didn't give us notice that our contract was about to end. After 2 months of being switched to the month-to-month plan, we asked if they could switch us to a new plan and give us some sort of credit or retroactive rate. They said they could give us $35 but the rate would stay the same until the end of the billing cycle.....3 weeks away. They would make 10 times that on our rate over the next 3 weeks. No thanks

0 of 0 found this useful.


Green Mountain Energy Responds

2013-10-09 07:49:38

Hi John, we apologize for the issue you experienced. We do have a bunch of fixed rate options to choose from here in case you want to lock in a better rate: http://www.greenmountain.com/products-and-rates/electricity-products

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

IT"S NOT ABOUT PRICE!

Jamal, Dallas - 2013-09-10 22:13:59

I've been with green mountain for two years and I just want to respond to the negative feedback here. When you're shopping for electricity you will always get what you pay for. Dirt cheap electricity always has fees that punish you for trying to conserve energy. Green Mountain isn't the cheapest, but their whole initiative and their intention as a business is the reason why i pay at fair market price. The iphone for example,is a product that has value beyond the price. It's not just you're average joe polluted coal/nuclear electricity. Its clean energy and it feels good to be a part of the growing demand for it, which will bring the price DOWN if enough of us started caring about the earth.

0 of 0 found this useful.


Green Mountain Energy Responds

2013-09-13 13:11:02

Jamal, thanks for your post. We appreciate you joining us on our mission to change the way power is made.

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Very poor service & billing

aptelectricconsumer, Irving, TX - 2013-09-02 14:55:04

The accounting practices of this firm are awful. Customer service is bad. Someone else's account was combined with mine, the bill was enormous. I live in a tiny space & am gone a lot--there is no way my bill should be this high. But also their accounting is very strange in that I was also being billed twice a month instead of once a month. There is no notice as to whether you're on a contract or not. Customer service does not spread light on any issue--in fact, they darken it!

0 of 0 found this useful.


Green Mountain Energy Responds

2013-09-13 13:11:12

We’re sorry to hear about this experience. Please e-mail us at feedback@greenmountain.com with your name and account information and we’ll figure out what happened and try to fix it. Thank you for your patience.

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Really TERRIBLE Accounting and Customer Service

Amanda, Houston - 2013-08-27 06:58:06

I haven't been a customer for some time, now, but I wanted to leave my story. At first, everything was fine - then, they started "balance billing." I would get a bill for 500 or more dollars one month, pay it, and then have credits for nearly three months due to over payment. In addition, I once got a low bill (not all that unusual, considering their unstable billing history for me), so I payed what the invoice said was owed. Next month, I got another huge bill with late payment fees tacked on. When I studied the invoice, it turns out THEY had double-posted my last payment. With that extra posting, I had not been billed enough in the previous month (when they corrected their accounts) and despite paying what they billed me, they put into their system that I didn't pay the full amount! When I called to have this corrected, I was told that they could take off the fee as a "one-time customer service." I was so mad at this point I was shaking - and I informed the CSR that no, it was not a "customer service" - this was THEIR FAULT. After months and months of billing inconsistencies this was the last straw. I will never use Green Mountain again - there are so many other companies out there who offer green energy - Green Mountain is not worth the hassle.

0 of 0 found this useful.


Green Mountain Energy Responds

2013-09-12 08:50:17

Amanda, we’re sorry to hear about your inconvenience. If you have any lingering billing issues with us, please e-mail us at feedback@greenmountain.com.

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Never AGAIN

Dee Bowers, Pearland - 2013-08-21 15:34:40

When I first signed up for this service at a HEB store I signed for a rate I NEVER saw. It was the beginning of summer when I got my first bill. The rate was 3 cents more per kWh. I was told bu customer service that since it was summer my rate would be higher (the sales person never told me this) . Well, winter came and it never went down to the rate I signed up for.. I was then told to enter in a contract which I did. Now a new problem. Twice I was a day or two late and I was automatically charged a disconnect fee of $20.00 plus a late charge fee. I did not know I was late until I got the disconnect notice and my bill on the same day.. I called to inform them that I never knew I was late, why did I have to pay for a disconnect notice. I was told that it is automatically generated if you a late one day!!!!!I

0 of 0 found this useful.


Green Mountain Energy Responds

2013-09-12 08:51:52

Dee, we’re really sorry about your unpleasant experience. A great way to take control of your bill is to sign up for e-billing at http://MyAccount.GreenMountain.com. If you need help signing up, call us at 866-785-4668 and one of our customer service reps can walk you through this.

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

They're alright

Lori, Burleson - 2013-08-18 21:12:39

Green Mountain has been my provider for the past five years. The only thing I don't really like is the amount you pay - at first it was fine, and now I'm looking to change. It's great if you're "green" and they provide information about how much emissions you've saved and how many trees to the equivalent you've "virtually" planted but I need less per watt hour. I'm going to move on. Good luck - they're not bad but I could do better.

0 of 0 found this useful.


Green Mountain Energy Responds

2013-09-12 08:52:15

Hi Lori, we would certainly regret losing you as a customer. Please call us at 866-785-4668 to learn about our alternative rate plan options.

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Poor customer service and deceivers

Kathryn, Houston - 2013-08-17 19:25:06

After on hold with customer service I opted for a call back. When they called back I was on the phone and asked her to wait. She said she would not even after I explained I had already held for 20 minutes. She hung up. Once I switched because they would not lower my rate, I called to make payment arrangements. After making the arrangement and making the payment as agreed they sent my account to a collection agency.

0 of 0 found this useful.


Green Mountain Energy Responds

2013-09-12 08:52:42

Kathryn, we’re sorry about the confusion. If you have any suggestions on how we could better manage these types of matters, please send us your comments at feedback@greenmountain.com. Thank you.

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Price Gouging in the Summer

Austin, Arlington - 2013-08-15 12:57:52

Recently my wife and I noticed that our bills have gone from $60 a month to $150 a month for no reason. All we can guess is that because it's a Texas summer they raise their rates because they know people are forced to use more A/C. We live in a small apartment and aren't using any more energy than we did during the winter, yet we're paying double. This company is a ripoff to the highest degree and they're never clear about what they're charging or what you'll be expected to pay. This is horrible customer service and sticking it to people who are struggling enough to get by. Very disappointing and dishonest.

0 of 0 found this useful.


Green Mountain Energy Responds

2013-09-13 13:11:29

Austin, please call us at 866-785-4668 and we can take a look at your account to determine what is causing the spike. Also, you can log on to http://MyAccount.GreenMountain.com to view your usage online and see your estimated monthly bill, etc.

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

No No No

Marie, Houston - 2013-08-10 09:32:14

I signed up with GME because of the low prices and green energy. I paid my first bill and it was a great amount and no hassles. For my second bill, I got laid off and had trouble paying it. Just for them to send you a letter to tell you they will disconnect in a couple of weeks is a "Processing Fee Notice" of $20 plus additional late fees added. I was able to find another job and pay my past due balance but because I paid it close to the "disconnect" date they charged me a "Disconnect Order" fee $25.00 and a "Reconnect Order" fee $15.00. (my service was never shut off). This company may offer great rates but they make up for it in Fees. I paid my bill in good faith but could not keep up with their fees. $20 just to send you a late notice? God forbid you ever get behind with this company, they have no compassion and will not work with you. Make sure to get rep ID #'s. They also conveniently forget to input conversations and agreements in the system. I am making it my mission to inform people of how horrible this company is and I will not stop until I have told as many people as possible. Thank you.

0 of 0 found this useful.


Green Mountain Energy Responds

2013-09-12 08:54:30

Hi Marie, we’re sorry to hear about your difficult experience. A great way to stay on top of billing is to sign up for e-billing on http://MyAccount.GreenMountain.com

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

What a rip-off

c voss, houston, TX - 2013-08-06 18:32:04

Green Mountain Energy offered a reduced rate for our community. Little did I know that I would receive a near $1,000 dollar invoice for one month's service. No explanation, no notification, no nothing from this "green" company. Had I known something was out of the ordinary, I would have moved to correct the problem. But, no, Green Mountain Energy just sends you invoices after the fact and expects payment immediately. I suspect they are under funded and are flying by the seat of their pants.

0 of 0 found this useful.


Green Mountain Energy Responds

2013-09-12 08:54:50

We do have a weekly usage e-mail called the “Green Mountain View” that provides your weekly usage information and projected bill to help avoid situations like these. To sign up, visit http://MyAccount.GreenMountain.com. Thank you.

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Liar Liar

Kelly Williams, Houston TX - 2013-08-01 14:42:44

The $100 Visa Gift card was a scam. I just made the 3 month mark and sent in my bills to get my gift card only to be sent an email with a $200 on line store perk from green mountain. Im very dissatisfied as a customer and will be switching providors. I make sure my bills are paid 4-5 days before there due. Green Mountain Energy should be ashamed of how they lie to folks....Shame on you!!!!

0 of 0 found this useful.


Green Mountain Energy Responds

2013-09-12 14:08:50

We apologize any miscommunication about the gift card. We try to be clear with our promotions, but sometimes misunderstandings occur.

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

They will scam and gotcha you.

Diana Bass, McKinney - 2013-07-30 11:00:11

I had a company with no problems. GME said they could do same low rate, and help the environment. LIes, lies, had $479.00 electricity bill with 13.5 rate, and I called them and said that was not the agreement and I would like copy of contract I originally signed. They of course could not furnish this, stated I could go on their website and try to get (yea right). This company is scamming us. I am reporting Rip Off, BBB, and anyplace I can to keep others for double electricity blls.

0 of 0 found this useful.


Green Mountain Energy Responds

2013-09-12 14:09:33

We apologize for any miscommunication about your rate plan. We do have several fixed-rate options that may better meet your needs. If you’d like hear about your options, just give us a call at 866-785-4668.

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

You will never get the $100 gift card incentive

Alberto, Katy Tx - 2013-07-22 03:31:32

Liar liar... they promise a $100 gift Card to sign up with Green Mountain, its been 6 months so far fighting with them to get it and they still playing with me. liars...

0 of 0 found this useful.


Green Mountain Energy Responds

2013-09-12 14:09:53

We apologize for your experience regarding the gift card. We try to be clear with the gift card promotion instructions, but sometimes misunderstandings occur. If you could e-mail your account number to feedback@greenmountain.com, we’ll be sure to look into the issue for you.

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

You will never get the "sign in" $100 gift card

Dio, Katy Tx - 2013-07-20 00:28:23

the product and billing are great; but they lie to me to get me sign in the 1 year plan; i was told i will get a $100 gift card at the sign in, well no, once i sign with them they told me i had to be with them at least 3 months, after 3 months i called to request my gift card and i have been waiting 1 month so far and i am still waiting for it, and they keep bla bla blaing me that will be email, they cant send a form via regular mail and then bla bla bla the email never arrives to my email account (not in the inbox or spam folder); at this point i give up cuz i dont have more time to lose. be aware guys, according to my experience its a trick to get u...

0 of 0 found this useful.


Green Mountain Energy Responds

2013-09-12 14:10:02

We apologize for your experience regarding the gift card. We try to be clear with the gift card promotion instructions, but sometimes misunderstandings occur. If you could e-mail your account number to feedback@greenmountain.com, we’ll be sure to look into the issue for you.

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Very Poor, Disorganized Customer Service

Mike, Houston - 2013-07-18 06:58:25

I called to have my power disconnected because I was moving. They confirmed the cancellation date. I continued to be billed past the cancellation date. I called customer service, spoke with three different agents, and then finally a supervisor. (2 different phone calls, total wait time and call time over 30 minutes) The supervisor then went and pulled the phone call from when I initially called to cancel service (HA! Unbelievable). She came back on the phone and confirmed that I actually did call to cancel service. She then put me on a 10+ minute hold to "recalculate" my prorated bill. When she came back, she apologized, and then asked me to hold again so they could calculate the appropriate taxes. After being on hold for long periods, and calling multiple times, they reduced my bill to the correct amount (something that any reputable company would have done in 5 minutes the first time I called with the first agent!). I don't write reviews. The only reason I decided to do this is because of the condescending attitude of the agents I spoke with. They repeated themselves over and over stating "again sir, you should have called back to confirm your cancellation." What? After they confirmed the initial cancellation, why would I call back to ask for confirmation again? And they repeated "Again, sir... you should have called back to confirm everything." Wow. I couldn't believe what I was hearing so asked to speak to a supervisor multiple time. After almost an hour and 2 phone calls over a two day period, my bill was reduced by $30... probably not even worth it. Unfortunately for Green Mountain, I will not be using their service again...

0 of 0 found this useful.


Green Mountain Energy Responds

2013-09-12 14:10:57

We truly apologize for your experience, and it’s not the level of service we strive to achieve. If you still require assistance, please e-mail feedback@greenmountain.com so we can make things right.

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

unclear about plan

heath, killeen - 2013-07-17 19:32:48

I always go to the grocery store and green mountain people are saying how they can save me so much more on my bill then other companies I had entrust energy and not a bad plan didn't like the tdu pass through charge who I switch to green mountain first bill great second bill not so great the seller tell me that variable plan best wall to go he explain and it sounded good so I take the variable plan my second bill said I was charged 12.31 pkwhr I'm really um happy I call they say sir 9.6 only for first month I understand variable plan I know go up and down guy tell me when sign up plan go from 8.8lowest to 9.9 highest and when I call again they say I'd I want to move to fixed plan I can get 11.9 pkwhr argh idk

0 of 0 found this useful.


Green Mountain Energy Responds

2013-09-12 08:58:36

Heath, we apologize for any miscommunication about your rate plan. We do have several fixed-rate options that may better meet your needs. If you’d like hear about your options, just give us a call at 866-785-4668.

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Customer service? More like customer avoidance

Adam, Bedford, Tx - 2013-06-20 18:09:58

These people seem to think that we owe them something. I ordered my free nest and was told I'd have it within 7 to 10 business days. 7 to 10 business days later, I get a notice stating that it would take 45 days. I call and they tell me 30 to 60 days. I tried calling the number listed on the website as this is the number allegedly for corporate offices. To my surprise and dismay, the number is bogus. In the meantime they increased my rates before I even get my free nest. They email me back telling me to call Nest, I did and Nest tells me that I need shipping or order info. I call Green Mountain and they tell me that they won't give me the info until my contract takes effect. Hello? My contract took effect the second they increased my rates. This constitutes fraud. I'm calling my attorney to file a suit against them. I'm also going to file a formal complaint with the Public Utilities Commission of Texas. They chose the wrong guy to pick a fight with. Their customer service is a joke. Their customer avoidance department is spot on flawless.

0 of 0 found this useful.


Green Mountain Energy Responds

2013-09-12 14:11:09

We truly apologize for your experience, and it’s not the level of service we strive to achieve. If you still require assistance, please e-mail feedback@greenmountain.com so we can make things right.

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Love having the choice to go pollution free

Therese, Rockwall, TX - 2013-06-14 14:44:25

I've had Green Mountain for three years now and it's been great. Can't complain. They're the only company I can find that only does renewable energy and also offsets all of their carbon emission from their operations. Haven't had any issues with billing. It's been about the same price.

0 of 0 found this useful.


Green Mountain Energy Responds

2013-06-24 06:55:40

Hi Therese, thanks for the kind words! We’re glad to have you as a member of our community and appreciate the impact you’ve had over the past 3 years. - Green Mountain Energy

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

horrible

lindsey, baytown - 2013-05-25 14:35:11

if i could give a 0 out of 10 i would... every time i go to my local grocery store i have to run to get away from them trying to sell me service at the entrance. my kids are both in the basket screaming one day and this lady will not leave me alone. my service with txu is about to run out so i figured id go check it out. i asked for a pamplet to look them up online as i didnt have time to fill out the form she showed me because my kids were having a fit but she refused to give me the pamplet. she then asked my name and started filling out the form with my name even though i told her i didnt want to. so she gets to the part where they ask for your social and i refused. she got pretty aggravated with me when i kept refusing because i knew that she was filling out an application or else she wouldnt need my social. i kept refusing and she was getting more mad. finally she left me alone and gave me a slip showing what i filled out and i left... a few weeks later i get a denial letter in the mail stating that they needed more info from me to complete my application -_- ... not to mention i have been with txu for a year paying .8 per kw and green mountain was .10 per kw and the price wasnt locked in for any amount of time. she had even set up a switch date to switch over my service without my permission. they are a scam and next time i go by the table and she tries to flag me down im going to be rude and keep walking.

0 of 0 found this useful.


Green Mountain Energy Responds

2013-06-24 06:57:24

Hi Lindsey, We’re really sorry that you had this experience, and this is certainly not how we want Green Mountain Energy to be portrayed by our agents. We take issues like this very seriously, and we would like to investigate this incident. Could you please e-mail feedback@greenmountain.com with the date and exact location where you had this experience so that we can forward this to our quality team? If you have any other details like the agent’s name or ID number, that would be very helpful as well. - Green Mountain Energy

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Great plan, Poor service

BeBe, Plano - 2013-05-20 14:13:53

My first bill was not sent to the address I provided as my billing/mailing address, hence much communication and complication to get them to remove the late fees and finally to get things sent to the correct address. At signup GME made a great offer of a Gift Card. BUT instead of them giving it to me after I met the qualifications, it took months of applications, phone calls and emails to finally get the gift card. Maybe they hassle enough so many people give up and GME doesn't have to ever release it. Last straw - my next door neighbor has just spent 6 days with no power because GME did not inform them there was another step to the payment they thought they had made, even though GME could see the payment on their system. I am switching in a couple weeks when my contract is up. Disappointing, but I can go Green with someone who will also provide better customer service.

0 of 0 found this useful.


Green Mountain Energy Responds

2013-06-24 06:57:55

Hi BeBe, We’re just now seeing your post, but we’re really sorry about this issue. We strive to do better and we’re taking your feedback to heart. If there is anything we can do to make this right for you, please e-mail us at feedback@greenmountain.com. - Green Mountain Energy

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

My power turned off too!

Tree hugger, Friendswood, TX - 2013-05-10 13:21:53

UPDATE: Well, today was the day my switch from Green Mountain to Source Power & Gas was to happen. At 8:00 am the power suddenly went off. After talking first to TNMP, then Source, and finally Green Mountain, I was told by Green Mountain that I had called and requested service be disconnected due to moving out! I quickly correctly the rep and informed her that as a courtesy I had called a day or two after switching to let Green Mountain know that I was switching and that I would not be renewing with them. Either due to poor communication skills or out of spite, my power was cut off and it took over three hours to get it back on. I had been informed by Source that TNMP would charge $79 for a "priority" service call to get power back on within 30 minutes to 2 hours. I let both Source and Green Mountain know that if the power was cut off due to Green Mountain's mistake, Green Mountain would be responsible for that fee. While explaining/complaining to Green Mountain, rep put me on hold and a few minutes later came back to tell that a priority service request would be sent to TNMP at no cost to me. I later found out from TNMP rep that Green Mountain did submit a request, but because they were no longer the ESP of record, the request had been cancelled. More delay, while waiting for Source's request to work it way thru channels. After power was back on, I was able to check my email and had a "Welcome to Green Mountain Energy". I couldn't type fast enough to reply and straighten them out. 4 hours later and still no response from Green Mountain Customer Service. Updates to follow as deemed necessary.

0 of 0 found this useful.


Green Mountain Energy Responds

2013-06-24 06:58:47

We’re just now seeing this post, but we’re really sorry for the miscommunication regarding your switch. When a customer calls to cancel service, our agents are trained to clarify if the caller truly would like to disconnect power at the home. If this didn’t happen, then we truly apologize. We’re sorry we lost you as a customer, but we appreciate your feedback. If there is anything else we can do, please e-mail feedback@greenmountain.com. - Green Mountain Energy

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

After 7 years, time for a change

Tree hugger, Friendswood, TX - 2013-05-05 06:03:25

Been using since 2006. Introductory rate brought my bill down considerably, but after about three years I noticed on average my rate had crept up to about $0.18 / kWH. When I called at renewal time, I was able to request and receive a much lower rate that is typically offered to new customers only, so I have stayed with them for another 3 years, going thru the same "call and request procedure" every 6 months. Now it's renewal time again and I was told that I could no longer receive the lower rate, so I am planning on switching. For a company with a simple philosophy and only 100% renewable plans, I wish they could keep things even simpler by offering their lowest possible rate to returning customers.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

POOR SERVICE!! Disconnected my lights after wanting to switch back to pervious company!

Ebone Jackson, Arlington - 2013-04-08 22:13:01

I was initiall impressed with their pricing but I guess that's suppose to make up for their incompetent staff. I switched from Dynawatt and upon dealing with Green Mountain Energy I decided to switch back I was still within my grace period. After telling them I wanted to switch back, Green Mountain Energy put in move out request and had my electricity disconnected!! And They claim to have no idea how this happened!! Couldn't turn electric same day, over $250 food ruined not including medications. And all due to their error, I was told by many supervisors a rush priority order had been sent but when I called Oncor I was told nothing was submitted. This company seems fishy... I am so glad I switched back, hate I had to experience there poor service. I would rate them 0 if I could

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Happy customer, turned VERY unhappy!

Angel, Houston - 2013-04-02 08:14:38

We set up our bill through online bill pay, my husband accidentally sent the payment amount for his truck to green mountain. I immediately called green mountain to have them send us our $429 OVERPAYMENT back and I was told at first that wasn't possible because that was handled by corporate. I asked to speak with someone in their corporate office, she said "they don't talk to customers, they don't even talk to us" I then asked to speak with a supervisor. The supervisor told me she would submit a request to have my refund sent back to me, however, if a bill was generated during that time, I would have to call back and RESUBMIT for a different amount. This sounds absurd to me especially since the supervisor said it takes 20 days to process and in that time another bill would be generated. Then why even have the process of submitting it if you're never going to receive the refund?

0 of 0 found this useful.


Green Mountain Energy Responds

2013-06-24 06:59:38

Hi Angel, We’re just now seeing this post, but we hope we were able to get the overpayment back to you. If there is anything that we can do at this time, please e-mail feedback@greenmountain.com, and we’ll do our best to make things right. - Green Mountain Energy

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Very Upset with Green Mountain Energy!!!

Cynthia Aragon, San Benito - 2013-04-01 08:09:50

I checked my TXU account online today, to see what my bill for next month to be and I noticed on the upper right hand corner it said "Final Bill" and I also noticed that it was about $150 higher than any other month. So of course I called TXU customer service and they informed me that someone in my household switched electric companies! It wasn't me, so I thought back and remembered that about a week ago I was at HEB with my husband and he stayed behind to talk to a Green Mountain Energy representative. So I called my husband and he let me know that he provided his phone number and address just so they can call him back with information. Well, they never called and the representative enrolled him in Green Mountain Energy. That's why I always blow off every representative that tries to talk to me. But him being the nice person he is, always talks to them. Well, this is the last time that's gonna happen. I called Green Mountain and told them that I didn't authorize that and I don't even know how they were able to do that switch if my husband is not even on my TXU contract!!! I am very upset because it will take up to a month for the switch to go through. I am not staying with Green Mountain Energy and there's no way I'm paying the bill they're going to send me. That's very upsetting, that guy probably just wanted his commission for signing someone up. Next time I see him at HEB, he's getting an earful!!!!!!!

0 of 0 found this useful.


Green Mountain Energy Responds

2013-06-24 07:00:25

Hi Cynthia, We’re just now seeing this post, but we truly apologize for the experience that you and your husband had, and this is certainly not how we want Green Mountain Energy to be portrayed by our agents. We take issues of misrepresentation during enrollment very seriously, and we would like to investigate this incident. Could you please e-mail feedback@greenmountain.com with any information such as the account number that was created or the agent information? We appreciate your feedback, and we again apologize for this experience. - Green Mountain Energy

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Billing problems and poor customer service

A. K, Houston 77059 - 2013-03-16 08:30:10

1. some months, no bill would arrive. I have never had issues with any other of my monthly bills, so not a postmaster issue. Customer service was horrible as they would tell me each time I called to complain that they would "fix the problem" - then I would not get a bill and then a cancellation notice. After three times battling them over this, I switched companies. I strongly urge folks to avoid this company until they get their act together on billing and customer service. There are MANY CHOICES OUT THERE!!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Cost

Laurette Raby, Katy Texas - 2013-03-08 15:03:22

I live in a one bedroom townhome, work full time and my monthly bills average between 120.00 - 180.00. Ridiculous. Shopping time!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Switch to Green Mountain Energy without Authorizing

Hill, Arlington - 2013-03-02 19:00:39

I received a notification in the mail today from my current provider TXU that my service has been cancelled. I was advised to contact Oncor to find out "why". After speaking to Oncor, I was told my service provider had been switched. I didn't authorize a change and I don't want Green Mountain Energy has my provider. My husband remembers speaking to a representative at Walgreens and providing name and address. However, he told the gentleman that he was not interested in switching providers. In addition, he didn't sign in any paperwork or provide any person information to set-up an acct. I view this as "fraud" and forcing a person to use your service. This is a poor way to conduct business. I have contacted TXU to start an investigation but it may take 21 days...because a company switch our electronic without approval. I guess the next step is to log a compliant with the Better Business Bureau and Texas Electronic Commission.

0 of 0 found this useful.


Green Mountain Energy Responds

2013-03-20 14:31:46

We very much apologize if there was any miscommunication regarding your enrollment. Typically, customers enroll with our representatives by filling out the enrollment form, which includes name, address, rate plan selection, and signature. We take allegations of sales agent misrepresentation very seriously, and we'd be happy to investigate the matter further if you would like to e-mail your contact information to feedback@greenmountain.com.

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Seem dishonest

Jane, Dallas - 2013-02-22 19:28:09

When I signed up I was promised a $150 gift card that did not materialize until I called about it long after it was due. The service rep. apologized and said they were "having problems with the gift card company". Now, after two years of ever increasing rates but always-on-time payments, they are hitting me with a disconnect notice charge. I did not receive last month's bill in the mail and didn't think about it. This month I get the bill for both months plus a disconnect notice. No phone call, no e-mail reminder (though they send me e-mails about my usage), no grace period, just a disconnect notice, which apparently will cost me $20 even if I pay the full amount immediately. Makes AT&T look good.

0 of 0 found this useful.


Green Mountain Energy Responds

2013-03-01 13:38:18

I would be happy to look into your account to make sure your mailing address is correct. Please feel free to e-mail me at amanda.gutman@greenmountain.com with your full name and account number. I would also be happy to review our available fixed rates if you are currently on a variable rate plan. We also recommend signing up for paperless billing so that you may monitor your monthly bills online at http://myaccount.greenmountain.com, allowing you to stay on top of your payments online and save trees!

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

crappy service, extra fees, never know what ur accually paying

n/a, channelview - 2013-02-11 07:57:36

i first heard about this company b/c of a rep coming to my door, was told how great the company was about how there is no fees associated with changing companies if i was for me to call him personally. my first bill came and i was immediately surprised when i opened my bill to find out that i had been charged a fee to change providers. I tried to call the guy surprise, surprise no answer. So i decided to call the company and there i talked to a lady and was told that he was miss informed and that i would have to pay i am a really mellow person , so reluctantly i paid the company . I was told that i would be paying $75 with no fee for payment. I continued for a few months paying my bills on time , but his past month could not pay on time so i asked for an extension they gave me one but i go to check my bill online and to my surprise not only was my last payment not posted but the initial payment i sent for the $75 was not showing up as $75 but as $69. i called the company and demanded to know why i was not credited the full amount and why my previous payment was not shown. The person i talked to said that the difference in the charges was a fee, and that it will be showing the payment today , and on top of that they were putting a lock on our meter so we cannot change company till we pay them everything it says we owe them witch is almost 200 over what my bills actually says, till it shows all my payments. i rechecked the online site after i talked to the lady and miraculously the payment appeared it really made me wonder if i had not called would it have showed on my online statement or not. DO NOT TRUST THIS COMPANY !!!!!!!!!!!!

0 of 0 found this useful.


Green Mountain Energy Responds

2013-03-01 13:44:51

We would be happy to investigate the payment issue for you. We have not experienced any similar payment processing issues, so this may be a matter of miscommunication. If you would like to e-mail me directly at amanda.gutman@greenmountain.com with your full name and account number, I would be happy to review your account and payment information.

Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

my electricity has been disconnected 2x without notice!!

Maria garcia, fort worth tx - 2013-01-29 16:25:20

Horrible company! Bills are rarely sent, however disconnection notices arrive ahead of the bill. Just today they disconnected without warning and when I called to demand an explination im told me they have not received payment, long story short they take up to 15 days to process a payment thru bill pay. I ended up paying the same bill two times. They refused to refund. . Customer service was extremely rude and treted me like a criminal. im sorry but its not my fault your system takes 15 days to process my payment. I DO NOT recpmend this company. I will be switching asap :)

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Good Company & beneficial for the enviroment

E. Angel, houston - 2013-01-24 12:08:05

I recently switched from Reliant to Green Mountain Energy. I can honestly say that I love this company because aside of my bill getting lower i am helping the enviroment. I haven't called the customer care line so i won't know how they are but they have almost everything that Reliant use to provide me (except chatting) but at least i'm helping the enviroment. Prices are not that low but they are competitive, what you expect? IS GREEN ENERGY & that is what makes the price be higher. I would recommend this company!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Horrible Customer Service

Rachel Lynn, Dallas, TX - 2013-01-22 07:48:30

Let me first say, I've always been a fan of Green Mountain. I think that keeping the world green - especially through energy is a great agenda! Customer Service is number 1 in my book regardless of price. I hadn't received a bill in over two months, spoke to and emailed several customer support agents to ask where the bill was. I checked my online account continually but still have a $0 balance for over 50 days. When I finally got the invoice there were two bills combined into one due in the same amount of time as if the bills were on time. This was over the months of November and December so you can only imagine the price of winter heat for 2 months. After an hour long conversation with customer service they told me it was MY fault for not just paying to my account without a bill, which would create a "credit". And would not change the due date of either bill without setting up a payment plan that would require me paying every 5 days. There was no responsibility of wrong doing on the part of Customer Service for not sending me a bill - the blame was placed solely on me. Customer service was very friendly, but completely unhelpful. No special offers, no loyalty even though I have paid my bill on time for 2 years at separate residences. Needless to say I will not be staying with Green Mountain and will be very very hesitant to return or recommend to people living in Texas

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Drama!

Stacy, Corpus Christi - 2013-01-21 19:26:38

I was checking rates since my contract would be up at the end of next month. I did an online inquiry for rates and an order was placed. Nowhere did it ask when I wanted this to happen or even what my rate would be. I called and they told me it wasn't approved or denied yet so they couldn't cancel. Call back in a couple of hours. I did that and find that service order was already sent to AEP to transfer service today! Can't cancel it until they process and change service. Then they can switch me back to my old provider. Lady told me that happens often. So I called my current provider and they said that it happens frequently with this company. So now I get to endure drama because I was checking rates! Never again! Beware of this company. Way shady if you ask me.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Horrible Company

Amber, Pearland - 2013-01-03 15:33:18

The time I actually wanted service, they never told me about a deposit, so my old service turned off and I has no power for days until I signed up with a different company. Then a few years later I called to see how much a deposit would be for new service, was told an obscene amount, so I told them no. They decided to connect service anyway, and now expect me to pay them on top of paying my current service. Screw this company!!!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Balloon charges

Patty Ruland, Galveston - 2012-12-19 12:04:44

This company is not truthful. I was hit with a huge balloon payment after signing up for the levelized billing. BEWARE!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Caution!!

Justin H., Waco - 2012-12-13 15:53:14

Switched without my consent. The sales person at the grocery store assured me that they would call me with more info. Instead I was told by my old provider when I called in that my service had switched. Luckily I was no longer under contract or I would have gotten an early disconnect fee. Spent close to 10 hours on the phone trying to figure out what happened and trying to have the switch undone with no luck. Just read the reviews. Horrible HORRIBLE company. Buyer beware!!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Disapointed!

Cody, Houston - 2012-12-12 16:11:12

I am a big supporter of a clean environment, which is why I chose Green Mountain for my business. Things went great until it was time to disconnect. I called them on the last day I was leasing the building and told them I wanted to shut my service down. They said they would do it. A few weeks later, I received a bill for several days after that. When I talked to them on the phone, they claimed that I never called them in the first place. I tried to talk to supervisors and everything else, but nothing would fix the problem. I asked "what if I just refuse to pay it out of a sense of justice." The responded that they would mess up my credit. Well, now here I am about to hand over money to them that they don't deserve. I feel like I am being robbed.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

4 year customer now regrets hearing the name

J. David Kile, Rockwall - 2012-12-07 10:51:50

Green Mountain Billing with an ABACUS - DO NOT USE GREEN MOUNTAIN ENERGY!!! One bedroom apt. bill runs between $130.00 - 210.00 consistently with only two of us living here both at work all day 5 days a week. A/C and everything else switched OFF while we are gone. My wife and I have been with Green Mountain for about four years. Never a problem to speak of, paid the monthly bill every month in full, rarely had any billing issues that could not be resolved....UNTIL NOW! In Oct 2011, we moved from one Apt complex to another less than than two miles apart in the same city. I called from work to set up the transfer to our new apt. I did not have the unit number with me so I called my wife, asked her to call GME with the correct unit # and finalize the transfer process. BIG MISTAKE!!!! Instead of transfer, they set HER up with a whole new account, sent me to collections that is now reported on all three agencies. This little sly move is now affecting our mortgage rate. I tried talking to several Green Mountain reps including "SUPERVISORS" who all said "there is nothing we can do" and "pay the bill and the derogatory account will drop off your credit in 7 years"....WHAT? The bill is only $89.00...I am STILL a customer a year later after THEY said I didnt pay. That new account they opened...is PAID EVERY month by ME....So I asked again, do you see the last month at the old address? She says yes. Do you see the FIRST month at the new address? She says yes. Do you see the problem? She says no. OMG!!!! Here is a hint...WE MOVED!!! I asked for TRANSFER of service not disconnect. My wife gave GME the new address, GME gave her a new account....YES she was listed on my account as an authorized...whatever on the account. I paid the $89.00 to the collections company. Now I have to wait 10 days to verify the derogatory report has been deleted. What this also means is, we have to wait 10 days more so my lender can verify the correction on my credit so I can get the better mortgage rate. Lets not forget, I still need to move...Guess what I will be doing different. I am SOOOO disappointed.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Disconnection Notice Immediate

Bryan Hicks, Dallas - 2012-11-27 20:27:18

I was late by a couple of days because I had signed up for ebilling but no one sent me an ebill. I called to try and get this figured out but there was no getting out of the $20 disconnection notice and the $4 charge. I'm looking for a new energy company right now. It really pisses me off when companies jerk you around like this.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Stuggling to Pay your Bill's, Don't Sign Up with green mountain energy

Struggling, Richardson, TX - 2012-11-19 22:46:44

If you are struggling to pay your bills each month, green mountain energy is not for you. If you need to change your due date, they cannot do it. They will advise you to call the service provider in your area and ask if they can come out and read your meter around the time you'd like to receive your bill each month. Good luck with that...... Also, If you are unable to pay your balance in full, they will set you up on a defferred payment plan. But, You must make a 25% down-payment from your current bill in order to be placed on the deferred payment plan. And, if for any reason, death, flood, etc......, a few months later, you need to redo your payment arrangement, YOU ARE NOT ALLOWED! They will only accept a new payment plan 60 days after you have defaulted on your current payment plan. Which means, you will be required to PAY YOUR BALANCE IN FULL or you will be DISCONNECTED! Get the facts, research it, confirm it, and Good Luck.........

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Unjustified extra charges on the bill

Alper Yetil, Houston - 2012-11-08 19:58:55

Green Mountain Energy is a scammer and a terrible provider. Their rates are a scam. I pay my bills every month, but if I'm late 1 day Green Mountain Energy charges $20. The rates they advertise are low because they depend on charging customers extra fees for no reason. They allow very little time between sending the bill and the due date for payment. By the time I get the bill, I have only few days to make the payment. Their rates end up being 25% higher due to late billing, early due dates and consequently extra charges. Green Mountain Energy is a terrible provider. I am switching after only 6 months. I can't wait to get rid of Green Mountain Energy.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Rude, never recommend this place, unneccessary charges!

Dissatisfied Customer, Houston, Tx - 2012-10-30 11:57:54

I made a payment on the internet a day before my due date. It immediately posted on my back account, which I took a picture of, because I have always had problems with them. I also received an instant email from them stating the payment was received. 2 weeks later, my power at the shop shuts off. I called and they had stated the payment I made 2 weeks prior was denied because the billing address I input was wrong. I pulled up my bank account and saw the charge still there. I stated to them I can send in my bank statement showing the amount was paid a day before the due date. They told me that even though I paid, the bank sometimes may take weeks to issue the money back even though on Green Mountain's end, if was denied immediately. I told them I always paid my bills on time, and if they knew this payment was going to be denied due to the wrong billing address, why was I not notified? I offered to just pay over the phone so I can get the lights back on, even though my initial payment has not been given back to my account. The lady wanted to charge me a fee to pay over the phone, and then tack on a late, and reactivation fee. I asked the lady, if I paid it initally on time, and you held the money for a week, then issued it back to the bank, why do I have to pay all those fees if I was not notified? Technically, I paid on time, and the money was held for a week! She was rude, short, and talked to me like a "smart ass," telling me it doesn't matter what I paid before and if it was on time, that I am paying now, so it's late. I would talk, and she would tell me to stop talking and let her finish talking, and I think to myself, " This is probably why they don't have you do new or potential customer phone calls." I can not explain my dissatisfaction with them. You hold my money for a week, then send it back to my bank, and my bank has not issued it back to my account, and somehow I was suppose to know to pay the amount again? I have had other companies who were great, with great customer service. Unfortunately, we are stuck with Green Mountain, because we trusted our broker in picking our energy company. You think with us using 4 of our business locations with them, Green Mountain would be a little more understanding.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Tired Everything....

Mon, Balch Springs - 2012-10-28 20:41:45

My grandmother is with Green Mountain... 73yr old lady with a heart disease in and hospital... so I happen to check her mail to help with bills and I came across a $1300 disconnection light bill... so I contacted them ASAP to see if there was anything to stop the disconnection. Talked to an agent she said no...no payment plan...but I could get a 7 day extension to come up with$1300... they gave me a million churches that will help pay bills which none aid thy did... I called about 10 times begging for a deferred payment plan...they said NO EACH AND EVERY REP I TALKED TOO.. so I tired to get a new company at the last minute and I was told there tch hold on the account.... read about switch holds it stated you must be offered a payment plan Green Mountain denied us from a payment plan... What is left to do?

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Most unethical company EVER!!!

Tara, Mckinney - 2012-10-10 18:31:40

I was at a local event when I was flagged down by a salesman by the name of Tony Bartok, who wanted to talk to me about the green positives of Green Mountain Energy. He asked me to fill out a form so they could send me more information, as I stated I would not leave my current energy company, but would like more information for when my contract is up. I went home, then 1 week later received a phone call from my current energy company asking why I cancelled my service???? Lets get one thing straight, I did not cancel my service, Green Mountain Energy did and they did it without my consent or knowledge to do so. They also had the audacity to bill me for the few days I was unknowingly with their company plus a cancellation fee that was almost $200!!!! I insisted on speaking to a manager and she said there was nothing she could do, if I did not pay the amount in full I would be sent to collections! Are you kidding me??? This is the most unethical company I have ever had the displeasure of dealing with and after reading other reviews, the majority of their customers/victims have had similar encounters. This solidifies my decision to NEVER use Green Mountain Energy, which is a shame... renewable energy is such an amazing concept, however the way this unethical company goes about "customer service" makes my choice easy. I WILL NEVER BE A CUSTOMER OF GREEN MOUNTAIN ENERGY!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Cheap...NEVER A Bill Over $100!!Great Customer Service

tammy, houston - 2012-10-05 11:24:01

I was reading some of the reviews and wondering, are we talking about the same company? Ive had Green Mountain Energy for 4 year and during this time my rate has gotten cheaper after every contract I sign with them. I've never had a bill over $100 and I have a 3 bedroom house. Ive never had an issue with customer service, they are pleasant to work with. Its so easy to pay my bill each month, it just comes out of my bank. I cannot speak any higher about my electric company that I've had for so long and will continue to keep. Thank you Tina for stopping me at Heb to sign up and thank you Green Mountain for making the world a cleaner place. I love the concept of 100% renewable electricity since I'm a tree hugger:-) -Tammy

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

n/a

Richard, Houston - 2012-10-01 07:29:00

Prices per / KWH are higher than all others after the initial rate cute to get you to sign up.. If this is really a Green Energy company and they are getting all kinds of Fed. and State Green Energy Tax Break and grants then why are their prices so high????? Only one answer and it's not a Green energy answer - GREEDY ENERGY COMPANY.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Wort customer service EVER

Jisel, Fort Worth - 2012-09-26 11:23:10

This has been my most frustrating experience with an electric company. Having moved various times and being pleasantly pleased with my previous company, my new apartment complex had a contact with Green Mountain and so I was forced to have them. Customer service was always terrible, my billing statements were always incorrect and never properly updated after having been "corrected".

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

scamming scum

cristl, webster - 2012-08-23 06:02:35

I had green mountain for a few months, since that is who my complex recommended. Moved out almost 4 months ago. Called muliple times to cancel, yet they keep saying they don't have.it in the system that I called in. Last months bill was $170, but after calling the complex found out no one has moved in yet. How is it possible for an empty apartment to rack up $170 in energy in one month. I keep calling corporate to talk to someone and as soon as they say they are transfering ne to a manager they hang up on me. Taking.my case to military lawyers. I hope you burn in hell green mountain Energy

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

$20.00 every time they MAIL out a disconnect notice!!!

Denise, Carrollton,Tx - 2012-08-16 22:18:47

I've had Green Mountain for over a year haven't had any problems until recently. I logged in to pay my bill and it showed a current balance of $230.00 for my 1 bedroom apartment. I called and the customer service agent told me I was being charged for 2 disconnect notices. I told her there was a mistake, that my electricity had never been disconnected. She went on to explain that they charge $20 just to mail out the disconnect notice and since they don't have a grace period the notice can be mailed out at anytime after the due date. Meaning, they can mail out a disconnect notice if you are late even by just a day or two and you're out 20 bucks. She said it's in the contract. I told her it might be, on the back of page 16 in small print, but I did my contact over the phone and I was not told about it. Check your contract and billing history. There's a good chance you have paid the $20 charge too. Then spread the word so people can avoid this company.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Doesn't make sense... Shittiest company ever

Irritated Previous Customer, Central Texas - 2012-08-02 19:29:17

My roommate and I used to both have Green Mountain for our old apartments. Two story lofts, never under $100. The best part of this, is no ones electricity was ever shut off. We moved out 2 months ago and switched companies. She is now getting sent to collections for a bill of $127 from NOVEMBER 2011. Hmmm, if she didn't pay it... wouldn't her electricity have been shut off? Ever? Ridiculous. Customer service is terrible, "upper management" couldn't (or wouldn't) do anything. They stated they put a note under her account that says it is "locked" and they couldn't even print off a history of her bills and payments. Out of our old apartment complex, three of our neighbors used them and were completely dissatisfied with them. She received "2" disconnect fees with out even disconnecting her service. Our conclusion, their billing program/service/department sucks and needs some major improvements. Their customer service sucks. And, they should have contacted her prior to sending her to collections. After reading some of the reviews, I would take this next suggestion for what it is worth, "RUN for your life" Very dissapointed X-customers who are never going back.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

FALSE GIFT CARD PROMISES

GOOD CUSTOMER, MANVEL,TX - 2012-07-24 19:06:25

This company gives you a false belief that you will receive a 100 dollar visa gift card but they fail to explain all the red tape and numerous ways to avoid giving you that gift card. Best to get out before your promotion ends because your price will almost double.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Green mountain blows.

Aspen Samuel, Arlingotn tx - 2012-07-18 12:10:05

Awful,they treat you like a child on the phone when inquiring about how high the bill is. I live in a 500 sq ft apt in Texas, and my bill has NEVER EVER been below $120.00. Which is absurd, considering I'm a college student and NEVER at home except to sleep. The company makes me sick. Each month expect to see more and more add up, because it won't stop. It's burning up in my apartment since its usually 97 degrees plus in Texas at almost any given time. I really sincerely hate this company, and I am switching as fast as possible.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

HIgh prices & HIGH added FEES

Debo, Houston - 2012-06-21 13:32:31

I have had Green Mountain for several years. Prices are high compared to other companies, but felt that I was at least helping the environment. Was totally discusted with this company though when I moved & transfered my service. I had paid my bills on time up to the point when I moved. Inv was due on the 30th, not even a month late, I was sent a disconnect notice. I paid as soon as I got paid, which was still only a couple weeks late. On my next invoice, I had not only a late fee of $10.60 but also a disconnect notice fee of $20.00. I called thinking that with my past history of payments that they would waive the disconnect fee (I was paying the late fee since I knew I was late). What I got instead was a lecture from the representaive that my bill was due on the 30th & that they could disconnect anytime after that date, but they instead send a disconnect notice in which they graciaously give me an additional 14 days to pay & that I deserved the disconnect fee. So I am locked into a year contract, will have to wait until that is done & then will find another provider. I will say that not all representatives that I have spoken with have been this rude & aweful, but if your going to pay the high prices you hope that they wouldn't try to gouge you with other fees as well.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Horrible customer service

Buster, Austin - 2012-06-14 16:04:18

The level of customer service provided by Green Mountain Energy makes we want to burn down an acre of virgin rain forest just to spite them. If there were negative light bulb ratings, I would use them.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Billing Nightmares

Devin Summitt, Dallas - 2012-05-31 17:42:46

Green Mountain was easy to set up, customer service was nice, electricity bills were decent, and I had no problems until Spring of 2011 when the billing nightmare began. My bills during the winter had been extremely low - which I associated with being out of town and never turning on the heat. In March of 2011 I received a bill for $600. Outrageous. I lived in a 1 bedroom loft that was about 500 sq ft. After calling and being put on hold about 6 times someone came back and said "We've been estimating your monthly bills since you began service in June of 2010. This $600 charge is for all the past due amounts that you never paid." If that's even true, shouldn't I have been billed the following month for overages the month before? After spending 3.5 hours on the phone and getting very frustrated because no one understood simple accounting, they decided it was a "computer glitch in the system" and the computer was showing that I had never made any payments at all and the $600 bill was 9 months of bills rolled into one. So the bill was righted and I only had to pay for February usage... Until April's bill came saying not only did I still owe $600, but they were charging late penalties (for bills that I had already paid) and adding on my March bill to my new total - a whopping $800+. All in all, GM has more "computer glitches" and misunderstandings than any other service I utilize. I would not recommend using them unless you don't care how much you are paying for their service.... which is incidentally not truly "Green." All electricity comes from the same grid - they just pay to own a few wind mills and call it green. Basically, they support renewable and Green energy and you pay a premium.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Good Electricity Provider

Michael B. Garrett, Richardson, TX - 2012-05-15 15:43:26

I have been with Green Mountain Energy (GME) for over 6 years, and at one point I had 2 residences served by them in different towns. Whenever I needed assistance they have been very responsive, I have had no billing problems, and their customer service has always been top notch when I dealt with them. Unlike other reviewers, I have had nothing but good experiences with GME... except the rates. They have definitely been higher per kilowatt hour than some other providers, but that was a choice my wife and I made to support companies providing alternative and sustainable energy. That was not a problem for us then, but with the economic downturn, it got to be too much lately, and I started to switch to another company for a lower rate. I cancelled that contract during the 3-day approval period after seeing THEIR reviews. GME customer service called after seeing the switchover order, and we discussed the change. I signed a new 1 year contract with GME, and I got a significant RATE DECREASE in the process. The CS rep was very pleasant, helpful, and knowledgeable. Again, I have been and am still very satisfied with Green Mountain Energy.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

Old Customer

Curt, Galveston - 2012-05-11 18:58:07

I have had Green Mountain Energy for about 6 years I am going to switch companys because of their high rates. I dont understand if you are a loyal customer why do your rates increase each time you renew.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Customer Service:
How likely are you to recommend:
Order Experience:
Price, Plans and Promotions:

VERY DISAPPOINTED CUSTOMER OF GREEN MOUNTAIN

MARY, HIGHLANDS - 2012-05-10 14:14:33

I SIGNED UP WITH GREEN MOUNTAIN AFTER BEING WITH RELIANT FOR MORE THAN 4 YEARS. WHAT A DISAPPOINTMENT GREEN MOUNTAIN HAS BEEN. I SIGNED UP WITH THE AGREEMENT THAT I WOULD GET A $100 GIFT CARD. IN ORDER TO RECEIVE THAT AMOUNT YOU HAVE TO HAVE PAID 3 MONTHS WITHOUT BEING LATE. MY BILL IS DUE THE 6TH EACH MONTH. WHICH IS WHY I KNOW THAT GREEN MOUNTAIN IS LYING -- I MAIL ALL MY PAYMENTS TOGETHER THAT ARE DUE DURING THE FIRST OF THE MONTH LIKE MY SEARS CARD WHICH IS DUE THE 4TH. LONG STORY SHORT I MAILED IN ALL MY PAYMENTS AND THE ONE FOR GREEN MOUNTAIN DOESN'T CLEAR MY ACCOUNT FOR TILL 4 DAYS LATER THAN ALL THE REST. MY BELIEF IS THAT GREEN MOUNTAIN HOLDS CHECKS TO MAKE CUSTOMERS LATE. I REVIEWED MY STATEMENT EACH MONTH AND EACH TIME IT IS TOTALLY DIFFERENT AND IS ALWAYS 4 TO 6 DAYS LATER THAN ALL THE REST BUT IS MAILED THE SAME TIME AND GREEN MOUNTAIN IS IN THE SAME STATE!!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Billing and Account Management:
How likely are you to recommend:

Very noble but expensive.

no, Webster, TX - 2012-04-26 00:00:00

It's too expensive. I lived in a 540 sq foot efficiency apartment and even when I was away from my home and not running my air conditioner, my bill was almost $100.00. Really!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Loyalty Doesn't Pay

Karen M., Dallas, TX - 2012-03-16 00:00:00

I've been with Green Mountain Energy for about 10 years and have been happy until today. I don't like the policy of offering lower rates to new customers and not your loyal tenured customers. In the past, customer service has been friendly and efficient. When I call to renew, they have verbally acknowledged my long history with them and renewed my rates at a price comparable to those offered new customers at www.powertochoose.org. Not this time. I phoned on two separate days and was offered only a higher rate. No allowance or reward for being loyal. So, today I will switch to another (and higher-rated) company. I don't know if the company is having financial issues or not, but that isn't how you should treat long-term customers who have been referring folks to you for years. Bad business practice.

0 of 0 found this useful.


Is this your Company? Respond to this Review

Customer Service

Lori Daniels, Odessa, TX USA - 2012-02-27 00:00:00

Green Mountain is the worst electric company I have ever dealt with. They have my house set up under a commercial account so I pay the distribution charge that is billed to commercial accounts. It is nearly impossible to get anyone on the phone. They are hateful and not helpful at all. I made a payment that was posted to a residential account number that I didnt know I had. Then the commercial department sent me a disconnect notice. Apparently the commercial and residential departments cannot communicate with each other. The confirmation number I was given when I called in my payment does nothing to help them find my payment and I am still set to be disconnected tomorrow! And because I am set up under a commercial account, my cancellation fee is $1800.00!! May just pay it so that I don't have to deal with this company anymore!!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Billing and Account Management:

customer service sucks!

Ross P. Martin, Arlington, TX, USA - 2012-02-22 00:00:00

For no reason I was denied for a renewal , after my 12 month ended.I always paid my bills on time, so I dont understand what the problem was.Anyhow, I shopped around and got a much lower rate with a different service provider! Green Mountain Energy lost a customer!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

horrible company

debby quigley, houston tx - 2012-02-13 00:00:00

i am not happy ... green mountain switched service 2 days early and now txu is trying to charge me $300 for early termination of contract ... i have gone out of my way to work with both txu and green mountain and neither is doing anything to straighten this situation out ..... i have a signed contract that states change date of 2/3/12 ... green mountain made the error and is coming up with all sorts of stories ... the pits of a company ... wouldn't recommend them to anyone!!!!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Dont do it

Julie, TX - 2012-02-10 00:00:00

Last summer my variance shot up to 3x the amount of my bill....my fault I did not notice. So at the end of my billing cycle I owed 800.00. They allowed me to enter a payment plan which they have billed me incorrectly 4 times. So I have had to re enter the payment plan .....spending tons of time on the phone redoing the information necessary. I called and called and no one could tell me what the problem was nor could anyone fix it. They kept sending me bills saying I owed 4.oo or -5.00 when I owe them 800.00. IF you dont pay the right amount, they cancel your payment plan and you owe the whole amount up front. I could not get anyone to call me back to find out what the right amount was. It has been a mess. Im leaving as soon as I paythem off. Do NOT sign on with this company.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

The worst company I've dealt with.

Josh, Houston, TX - 2012-03-05 00:00:00

I've had green mountain for a year now and I've had my power disconnected three times without a single disconnect notice. They love to not send me a bill and then charge late fees on top of that (several of my friends also have this same problem). Their customer service is horrible, every time I call them, I can never get straight answers to anything. On top of all that, like one other person said, I pay more for my 2 bed apartment than others in two story houses pay. They're absolutely horrible and I wouldn't recommend them to even someone who just murdered my whole family in front of me.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Green Mountain is fine but nothing special

Mark, Houston, USA - 2012-01-13 00:00:00

The online system works well but other than that the company offers mediocre service (but orders of magnitude better than Amigo energy....that company is horrible at best).

0 of 0 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:

Green gone wrong

Anonymous, Dallas - 2012-01-12 00:00:00

Green Mountain Energy has very poor customer service and takes advantage of their customers. I would not recommend them to anyone and urge their customers to switch.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:

unreliable electric company

kim, Dallas, tx - 2012-01-09 00:00:00

This has been the worst experience ever. We had no electricity for 5 days because they do not understand the definition of service and responsibility. green mountain energy has the worst customer care ever!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Awful and expensive rip off

Mya, plano,t x - 2011-11-21 00:00:00

This company is a ripoff. The rates are not what is advertised. I'm never home every month and the bill continues to go up monthly. The billing is not accurate. My neighbors that use them are also unsatisfied. Our friends that own two story homes pay a fourth of what I pay to live in a 2 bedroom apt. I pay at least $175 or up. Ridiculous!!

3 of 3 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

poor customer service

VALERY, TEXAS - 2011-11-16 00:00:00

Payments sent 15 days prior to the due date - payment held past due date by company resulting in late fees - push was for auto pay when complaints made - once registered mail used payment recorded and cleared prior to due date and no late fees occurred from then on.

2 of 2 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Disconnected & Billing issues

DRY, Dallas, TX - 2011-12-28 00:00:00

My services were disconnected yesterday when I got home for no reason at all! The customer care department stated that there was an move out order placed on my account, which is not true my contract was up on the 20th and I didn't renew yet because I'm moving and wanted to make sure that they service my area first. I called to see if they did service my new address and I was told yes, however I later found out by Garland utilities that they didn't. I stated to the rep at least 3 times that I just wanted to confirm, that was all I was doing. The level of customer service I received was terrible! I'm 7 months pregnant and had to sleep in the cold and maneuver through my home with no electricity for me and my family which consists of two children ages 4, 5 and my husband. My food in my fridge is bad now and Green Mountain could care less.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Not happy with Customer Service of GMEC

Sue Que, Dallas, TX - 2011-11-06 00:00:00

GMEC has competitive rates but they have a very inconvenient due date for their bills (it is out of sync with the due date of all my other bills). They REFUSE to change their due date despite my asking them repeatedly. AND they charge a hefty late fee if you pay only just a couple days past your due date. They are NOT at laid back company.

1 of 1 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

horrible service-escalated rates

J. Lowe, Arlington, TX - 2011-10-09 00:00:00

horrible service-escalated rates....customer service was not very helpful

3 of 3 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Okay considering but decent

Jason Turner, Houston Texas - 2011-10-07 00:00:00

I have been with Green Mountain since 2004 which included 3 moves and 2 hurricanes. I would have to rate my service at a 7 on a scale from 1 to 10. I have had troubles with my billing in the last 2 months but before that it was fairly smooth. As long as you make notes of who you spoke with and when regarding billing issues when you call then, they usually correct their mistakes. When I first signed up for their service in 2004, their customer service dept was horrible but the past 4 years they have improved in regard to politeness and experience. When I scheduled my last move which was to my first home, they sent me a small plant with a letter congratulating me on my purchase, which I thought was nice. Not sure if other companies do that. Their rates are slightly higher than others, I am currently at $.11 @ 1000k fixed rate for 12mnths which is similar to other offers right now. Summary: Good Choice

1 of 1 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

15.712/kw

Anonymous, dallas - 2011-09-22 00:00:00

Ridiculous. We are shopping around, can't believe we didn't even look at our bill during the hottest summer on record to compare rates. 15.712/kw is INSANE!!!!!

2 of 2 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

extremely unhappy

unhappy customer, Mission Texas - 2011-09-27 00:00:00

Can't get response from the company for reconnect Will switch companies. Have been hung up on twice . All I want is for them to call AEP and reconnect my service after a pole went down

2 of 3 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

They need to improve their customer service

Sarah, Dallas, TX - 2011-09-06 00:00:00

Green Mountain Energy offers great solutions for pollution! That is really Good! However their customer service sucks! If you like being green and are okay with paying on line or not having to talk to someone, you will like them.

3 of 3 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Sneaky Green Mountain

JOe Schmo, Fort Worth, Tx - 2011-08-29 00:00:00

This place sucks. We signed up at a hut at a festival in Texas. This company hired some kids to preach about low rates and environment friendly electricity; offering lower rates than their competitor with no contract and a FIXED RATE. Little did we know when we signed up hoping to save some cash while also benefiting the earth we were going to get screwed with higher bills than we were getting from our old provider. It was the highest bill we ever paid in our small apartment. Not to mention not using the A/C and suffering in the summer heat of TEXAS 105 degrees throughout the day and restricting TV and Computer usage just to save up to have something to rely on once we moved out. All in all this company is like most today, without ethics and loyalty to their supporters. How can a company survive if they don't benefit anyone but they're selves, if you feel like me let people know that this is a scam so they may not continue to profit!

5 of 7 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

No statement in 2 months

km, Carrollton, Texas - 2011-08-24 00:00:00

My last statement was June 11, 2011. Since the end of July I have been calling almost weekly about the fact that I have not received a bill. I just keep getting the answer "Yes, we know there are some problems due to a system update." It seems no one can do anything and there is no one who can help or tell you when you might actually get a bill. One customer service person did call Oncor to get a meter reading and gave me an estimated bill which is more than most of the service people will do.

2 of 2 found this useful.


Is this your Company? Respond to this Review

No statements in 2 months

L M Brooks, Houston, TX - 2011-08-11 00:00:00

This company has been great for many years until two months ago when they stopped sending out statements---yet, they suggested sending in payments. It doesn't make sense and there has been no explanation of this problem to date.

3 of 3 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

You're not saving the planet with Green Mountain

DM, Austin, Texas - 2011-08-07 00:00:00

Green Mountain Energy only sells the same 'dirty energy' available to the rest of the power grid - absolutely NO effort is made by Green Mountain to actually delivery any 'green energy' to anyone's home. You might wonder why your neighbor and you have power from the same lines going into both your homes and somehow you have 'green energy' and they don't... At the end of the year they purchase something called a Renewable Energy Credit (REC) which represents that at some time in the last two years some green energy was produced somewhere in Texas but does not represent that even a single electron actually made it into your home and would still have been produced whether you signed up or not for higher electric rates. These REC's are dirt cheap right now costing a fraction of a cent per kilowatt hour and resold at very large markups to those thinking they are actually helping protect the environment.

3 of 4 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Poor service

Steve Zach, Houston - 2011-08-05 00:00:00

When the website goes down, you can't make a payment. Customer services does not believe you. You end up having to make add the 5.95 fee, or wait and pay some other time. This happened to me twice, the second of which I was unable to pay later because I was going out of town.

1 of 1 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Excellent service, high price

Frank, Dallas, TX - 2011-07-30 00:00:00

Really overall is quite good. The question is "do you want to may significantly more for green energy, and better service?" If yes, it's a good buy. If no, then it is over priced

1 of 1 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

One of the Green Mountain Engery Customer, TX - 2011-07-15 00:00:00

The longer you've been contract with Green Mountain Engery, the higher price you get. Do I need to say more?

1 of 1 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

What the heck happened??

Robert, Dallas, TX - 2011-07-01 00:00:00

I have had Green Mountain Energy for the past 5+ years at two different addresses. Up until recently everything had been great. My recent experiences have been terrible, extremely long hold times for customer care 20+ minutes. They changed the online portal and the function to reset your password doesn't work. Something must have happened....wish I knew what it was. Had to change service providers due to this shabby performance - wouldn't recommend unless they can return to service levels of the past.

3 of 3 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Awesome experience

Efrain Nevarez, Uvalde, TX - 2011-07-01 00:00:00

Green Mountain Energy rates are very competitive at 10.5 cents per kilowatt for a 6 month contract, awesome! Ordering from Green Mountain is a snap with a highly trained staff and several options for ordering such as through the Green Mountain Energy Network. The customer service department is very Professional and extremely helpful. The billing department is currently going through some changes and wait times are a little longer than usual but once you get through, they will take care of you. I highly recommend this company and the only bad reviews are from people who create problems themselves and would otherwise not even post a good review, they just want people to believe that Green Mountain is at fault when really they are. Great company.

2 of 4 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

good company

Anonymous, Fort Worth, TX - 2011-06-06 00:00:00

I have had Green Mountain for the last 12 years. Good customer service, easy-to-used internet site. They are not the cheapest, but a good company. I have had no problems.

1 of 1 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Ed Zaricor

Anonymous, - 2011-06-04 00:00:00

GM customer assistance sux just a loop no real people to handle their billing mistakes. This was a horrible experience. Trying to do the right thing for the planet GM makes it tough.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

WORST customer service EVER!!!

Anonymous, Tx - 2011-06-14 00:00:00

Had to call 3x and hold for an hour each time and they just would keep on disconnecting me. The customer service personnel is so RUDE!!!! Don't waste your time with them.

1 of 1 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Friendly, Customer-Centered AND Green!

Natalie, Fort Worth, Texas - 2011-06-01 00:00:00

We've been Green Mountain Energy customers for about seven years now. The service has been great, the billing a non-issue, and every time our contract expires, when I call to get the best new rate, the service reps are friendly and set us up without a hassle. Our rates have been slightly better or comparable to TXU, but our customer service experience has been FAR superior. Not only that, but we are reducing our carbon footprint by using wind and solar-generated electricity, and every month, our bill reminds us of the small but significant difference we are making. I'd recommend Green Mountain to anyone.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:

ridiculous

Sue, Houston, TX USA - 2011-05-27 00:00:00

I was not given my new account number assigned last week by this company. I went on line to try to pay my bill. I created a user name and password. Their website emailed a confirmation that those had been accepted - twice. When I went back in to work through the on line payment process the error message said they had no record of either one. When I called to make an automated payment by phone I followed the prompts and was promptly disconnected. It is almost impossible to connect with a human being at Green Mountain. I do not recommend them.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Not worth it!

Small Business Owner in North Texas, Texas - 2011-05-18 00:00:00

They make it so difficult to sign up for online and other payment options and they have terrible customer service. Also, it is extremely difficult to get in touch with them via telephone. You are put on automatic hold and then it hangs up on you.

1 of 1 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

THEIVES

Nancy Royal, Fort Worth Tx - 2011-06-21 00:00:00

Double charged me for my bill then, the money disappeared and it showed me owing a bill again for the same month paid (twice)... where is my money? Why can't someone do something to fix this problem? UPPER MGMT never called back when they said they would and now I have over $300 missing and theoretically owe another $165 that I've already paid twice. CS has been no help and the mgr told me they aren't authorized to give out corp information. WHO ARE YOU HIDING FROM and why can't we can't we get in touch with corp if there is nothing to hide? I have been with this company almost 4 years and since they've joined teams with BILLMATRIX, it has been a tailspin. If they continue with BILLMATRIX, I will not renew my contract in December.

2 of 2 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Terrible Experience

Sabrina, Texas - 2011-05-03 00:00:00

Customer of 3 years. They sent me a "disconnect notice" because of payments they claim were missing from LAST YEAR. The payments were made from my check card, and were not returned, but they "don't know where they went". I sent them documentation I made the payments, as they requested, then they asked me to send them a current bank statement showing they didn't credit me anything this month. WHAT? First, you write off something from last year if you "can't find it and can't prove where it went" That's your problem, not mine! Then when I prove I made the payments, you can't ask me for a bank statement just so you can review my charges! When I told them I was calling a lawyer because, they started clearing it all up. After 3 days of this! Still in the process, but will be cancelling my service at the end of this contract for sure!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Company lies

Thomas, USA - 2011-04-24 00:00:00

Don't get in this company trap by his name.They will give you a wrong bill all the time..Customer service sucks..As bad as Reliant

1 of 1 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

I LOVE GREEN MOUNTAIN!!!!

JW, Houston Texas - 2011-04-22 00:00:00

My wife and I have had Green Mountain for the past 4 years and we love them. My younger sister has Asthma real bad but since she's been going to school up in Huntsville she's been fine. The air in Houston is pretty bad and we decided to go green for the sake of our family and everyone around us. Not only that but my bill for the month of Feb was 58 bucks and my most recent was $39 my wife is at home with the two little ones half of the day. I have a few friends and family members who have cancer and my wife works down in the Medical Center and studies show that pollution has been a major contributer to Texas's high cancer rate. So all in All it's been great it's been easy to to pay the bill everything is done online and it's pretty simple. I think there customer service center is in Texas too. I've been telling everyone in my family to switch cause i know most of them where pretty unhappy with their providers. :) Keep up the good work GM

0 of 0 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

high rate and bad service

Terri Millerd, Waco, Texas - 2011-05-03 00:00:00

For such a high rate like 18.9 cents a kilowat you would think I would get better service. I scheduled a simple on/off service call and was told over and over again on the day that I had scheduled the service for that they had no account of me making the appt. The service rep finally called ONCOR and ONCOR had the appt on file.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Green Mountain is Great

Andre Jones, Texas - 2011-03-29 00:00:00

Green Mountain has always done what they said they would. Great customer service extremly nice and understanding, eventhough they charged me a $20.00 fee for sending out a letter. Ouch!! That taught me to never be late again. Green Mountain works for me. I have been a customer for over five years.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

DO NOT USE GREEN MOUNTAIN

Amber P, Houston, TX - 2011-03-22 00:00:00

This company will tell you anything to get you to send in money to them and then switch terms with you and pretend like they never made a deal. DO NOT TRUST THEM!! HORRIBLE EXPERIENCE! I will be recommending any provider other than them for all of my Texas real estate clients!!!!!!!!

1 of 3 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Why should we pay $6.00 to pay our bill?

Juell Feldman, Harlingen, Texas - 2011-03-14 00:00:00

I am very disgusted with Green Mountain's payment methods. I only stay with them because their rates are good. When it comes to paying my bill, they stink. Every single month I have to tell the automated phone system that my service has been cut off in order to pay my bill. The website, when I try to sign in, has never heard of me before, in spite of being a customer for over a year with this company. They do not send the password when requested. When I try to pay by phone, it loops me around and around. The only way to pay is to say my power is cut off. I know that they are making payment difficult in the hopes I will agree to pay a $6.00 fee JUST to pay my bill. I think I need to inform the Public Utilities Commission that this company also has dishonest billing procedures. Very sad that almost every company is only trying to rob us of what little extra money we have. Very sad indeed.

1 of 1 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
How likely are you to recommend:

CUSTOMER SERVICE IS HORRIBLE

C, Texas - 2011-03-07 00:00:00

Do not recommend. Had issues regarding a bill and they told us that they were not responsible (even though they were the ones doing the billing). We basically got caught between two major companies (Oncor and Green Mountain). Oncor finally did accept responsibility in the way everything was handled. Green Mountain continued to maintain that they had done nothing wrong. We are currently getting ready to switch companies.

1 of 1 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

CRAPPY COMPANY

Anonymous, Texas - 2011-03-03 00:00:00

Our electric bill keeps rising and rising even though we don't use anymore electricity then when we first started with the company. They are price gouging!

2 of 2 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Dissapointing

Douglas, Fort Worth Tx, USA - 2011-02-05 00:00:00

I was shopping for a plan with Green Mountain, and they asked me for a credit card #, and social security #. They said they would do a credit check and at the end of our conversation would let me know if a deposit was required. Turned out they wanted a $150 deposit, I told them no I wasn't interested. I checked my bank account later to find out they took $150 out of my checking account without my permission. I called them and they said it didn't show on they're end , and to call back Monday, and at that point I would get my money within 3-7 days. Never give out your account info ahead of time. I went to TXU online, and had an account with no deposit in 5 minutes.

1 of 1 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Beware of GM (Green Mountain Energy)

Mel, McKinney, TX - 2011-02-03 00:00:00

I would recommend that if you are looking to GM for your energy service that you look else where. My most recent complaint with GM has been with the transfer of service.I called them and told them that I would like to cancel my service since I was moving my business,they told me that I would pay a "Early Contract Termination" fee. To avoid this fee, I decided to stay with GM until my contract was up and just have my service transferred to my new location. They sent an email with paper work that needed to be filled out for the transfer. After sending it back to them, I believed all was well, until Monday when I went into my business to find that the electric had been turned off. The paper THEY sent me was for "Cancellation of Service" and then they charged me the $250 fee. And after talking with the PUC, I found out that it is against regulations for any electric company to charge a cancellation fee when a business is moving or having to close.I am still working on getting the fee back.

3 of 3 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Horrible Company

Jax, McKinney, Texas - 2011-01-25 00:00:00

I've been with Green Mountain for two years now. I am not sure what has changed in the last year or so with this company, all i know is that they went from Ok. to LOUSY. For starters-- over the past year they have been sending me late bills just about every month and then adding a 20.00 fee for "late payment." I tried explaining that they keep sending me late bills but to no avail. Second--my meter has been "misread" at least 4 times-always in Green Mountain's favor. Each time Oncor has sent another meter reader to re-read and each time Green Mountain tried to screw me out when crediting my account. Third--Their bills are confusing as hell and to make matters worse--they throw in a non-existent "previous balance" and try to explain it away. If it wasn't for the fact that i am under contract i would have switched months ago. Thank God my contract is up this week. I can finally find a company that is not made up of a bunch of crooks.

3 of 3 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Good Experience for a long time

Aaron, Houston - 2011-01-26 00:00:00

I have had Green Mountain at 3 addresses over the last 9 years. They have always been fair but not always cheap. I am looking into another company now, but it is hard to leave because they have been hassle free for so long...

3 of 5 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Wouldn't set up my new apt. after being a year long customer

Tyler, Dallas - 2010-12-30 00:00:00

I switched to Green Mountain in college with my roommate with no problems. We were both on the account but after moving, they would not set up my new apt. with electricity because they had "no payment history with me." Ya right!!! I paid with my own checks for over a year! They said I was not the main account holder so I need to submit previously paid electric bills from another provider. What? you want me to switch to someone else then change back? What? F. that. Obviously they don't want my business now so I won't give it to them later. Be cautious of their atrocious customer service that rejected my business.

2 of 2 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Sleaziest, most dangerous energy company around

PTC, Texas - 2011-01-09 00:00:00

We quit service with Green Mountain because of high price, consistently wrong billing at at our home and business, and awful customer service. We were so eager to quit that we paid an early termination fee of about $200+. A few months later (when we were with another company) GM started billing us again! We got threatening calls (supposedly they had lost the termination records so we faxed copies). Then they cut off power to our house with no warning during subfreezing temperatures. When contractors tried to restore power, GM blocked them. After 4 days without electricity and hours on the phone and email (GM does not respond to complaints or emergencies), the Public Utilities Commission forced GM to restore our power. So, they turned off the power at our business! PUC forced them to restore that too and found that their actions were illegal. Finally we had to have our lawyer threaten to sue them. If we were older or ill they could have killed us. I do not recommend them.

5 of 6 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

mr. g

Greg, Dallas,TX. in the Great est country USA - 2010-12-05 00:00:00

Good customer service, I like wind and alternative elect. sources, Price could be a tad lower, But progress is worth a few extra dollars a month I guess.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Haven't had a single issue

Nichole, Arlington, TX - 2010-11-13 00:00:00

From what I am reading on other reviews, people do not understand that when your contract expires, you get switched to a month to month variable rate. This is the same as any other electric company. All you have to do is call them up or go online and sign a new contract. Easy as that. Also, any other electric company you have will turn off your electricity if you fail to pay. They are, after all, a business, not a charity. I have always paid my bills on time and have never had an issue with Green Mountain Energy. They do not have the cheapest rates but in the 2 years I have been with them I have never had bad service. My contract is up and I have been doing some shopping around and I have found that some of the cheaper rates require direct payment deduction from your account, have high monthly fees, etc. I think I will be sticking with Green Mountain Energy.

1 of 2 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Bad

Michael Moore, Texas - 2010-11-09 00:00:00

I had to talk to three different customer service reps to figure out one simple problem and it still was unresolved but for 5.85$ everything would be cool (nickel and dime nickel and dime) i have PROVIDED over a grand with the company so far and this how they roll

0 of 0 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Beware and Be advised to be screwed

Mrs Beware, Wallce,Texas - 2010-10-29 00:00:00

May have clean air but not cheap prices. Just do not sign up for this company because if you do you're a fool. I own a three bedroom house no kids just me and my husband and two dogs average cost about $400 to $500 a month.

1 of 1 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Big Regret

Regina Enyard, Texas - 2010-09-15 00:00:00

Had service with this company for 1 yr and regret it. Paid bill every 36 days as it was 6 days late. I understand why I was charged late fees but they disconnected my service without sending notice due to me paying after the due date. I had to pay over 100.00 in extra fees to get the service back on and they refused to work with or provide me the additional 5 days until I could pay in full. They dont care about their customers and leave you on hold for a long time. Unknowledgeable reps and poor customer service. They could have atleast made an attempt to call or send notice of disconnect. They claimed they sent the notice 2 wks ago as I made a pmt during that time and they still disconnected the service. They are rude and uncaring and make no efforts in working with you and still disc service with95 degree weather. You could be dying,freezing or under extreme heat....they could care less!!! They never tried to make arrangements or help me out in any kind of way.

2 of 2 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Poor Service!

Alexis, Texas - 2010-09-15 00:00:00

OVERAll they dont listen, dont care and customer servicel is POOR. Left on hold for a supervisor over 40 min and to hear crap

0 of 1 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Thought we had a good deal until we shopped aorund

Carl, Fort Worth, TX - 2010-08-28 00:00:00

We moved to GME about 3 years ago and were exceedingly prooud to have 100% wind, etc, etc. About a year ago, our contract expired and we (foolishly) figured we would get the best rate because we were "loyal" customers. Imagine our surprise when we say we were paying almost 50% MORE than a new customer does ($0.15 compared to $0.10)! Forget that! We thought we'd call in and see if they could work with us, but they're closed on Saturday. Forget that x2! There was a time when I'd recommend GME. However, after getting screwed for a year, no way.

2 of 2 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Good reputation, Good Prices

Allison, Houston, TX - 2010-08-23 00:00:00

Green Mountain energy is a trusted name for renewable energy. We switched from Reliant just about a year ago, and our bill has been less! We've had no problems with them thus far. We plan on continuing our service with Green Mountain for another year.

1 of 1 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Green Mountain

BTB, Dallas, TX - 2010-09-28 00:00:00

High prices do not reflect the electricity market or REC market prices. If you want to buy renewable energy you can pay a lot less.

1 of 1 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Price Gouging by Green Mtn.

H. Getzelman, Houston, TX - 2010-07-27 00:00:00

I was a Green Mountain customer since October 2006. Signed up for a 2yr contract with fixed rate. Recently my credit card expired, so I called them with the new expiration date. They failed to update the acct information and charged me a $24 late fee. Also, noticed that my rate had jumped to 16.7 c/KWH. When I questioned their Cust Service Supervisor, why my rate was so much higher than a new customer rate of 10.2? Bernani said once my 2yr contract expired, they applied the current market rate. I protested saying that they should offer the same rate to loyal long term customers as new ones. He said that they had sent my emails about the rate (must have been deleted along with the ones on how they were saving the environment). However I could now sign me up to a new plan. I declined and said I would find a new provider (you should too).

4 of 4 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Expensive!!!

Kim, Carrollton, TX - 2010-07-18 00:00:00

Expensive!! I'm soo glad we switched companies. We were paying 15 CENTS with Green Mountain...ridiculous when we just switched over to 9 CENTS today!! Happy savings coming our way now that we gave Green Mountain the boot:)

2 of 2 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Green Mountain - Big Mistake

Anonymous, Texas - 2010-09-29 00:00:00

I switched from Gexa to GME at a booth in HEB and saw advertised online, a rate that was 3.3 cents/kwh and I was told I would be charged to change plans. My bill was double from $193 to $396 and they were only willing to accept half before due date and other half the next week. I know green energy is good, but also keeping green in my pocked is good too.

2 of 2 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Straightforward

Eliot, Dallas, TX - 2010-07-15 00:00:00

No gimmicks & straightforward service are what Green Mountain provides. Their bills are clear and easy-to-read. I like that they are really dedicated to clean energy. My only complaint is that I had to mail in a sheet with my credit card info or bank account info to get automatic payments set up. Before that, I was paying each month through their website. After I mailed in the paper, it has worked flawlessly.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Not happy

Jeff Moronko, Sugarland - 2010-06-27 00:00:00

Switched to Green Mtn in 2008 right in the middle of the tremendous gas price increase. Rate was good at the time, 16.9 per K/wh. Can now get around 11.5 to 13.0 Problem was their incentive, $50 gift card after 2 months of service, with no late payments. I fulfilled the requirement and was told after the two months that 'we no longer have that incentive'. How convenient!!! Called cust ser and was told gift card is on it's way, never received. Bye bye Green Mtn.

1 of 1 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Glad I went Green

Carl W, Spring, TX - 2010-05-21 00:00:00

Signed up at local HEB. Experience was great. Switched from Reliant. Got first bill yesterday. Saved $88.00 from last month with Reliant with similar KWHs and $132 from previous year and save a few trees in the process.

1 of 1 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Great People but Pricey

Dawn Wulff, Cedar Hill, TX USA - 2010-05-07 00:00:00

They are a great electric company with nice people who love what they do but they are expensive. Renewable energy is just not cheap I guess.

1 of 1 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Great company and CLEAN!

Joel, Dallas - 2010-07-12 00:00:00

I have had service with several electric providers since Texas deregulated. many of my experiences have not been good ones (sketchy terms, customer service issues, billing problems, etc.). While Green Mountain isn't the least expensive option, their rates are comparable to the others out there. Beware of going with the cheapest option as those are the ones that usually have the sketchy terms (you may end up paying a higher average rate than expected). Green Mountain's terms are pretty straight forward so you don't have to worry about any surprises. What I also like about Green Mountain is that they are dedicated to offering cleaner energy (wind power) and so far my experiences with their customer service department have been positive.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Would Not Recommend

kdw, Dallas, TX - 2010-02-05 00:00:00

Extremely poor service, limited business hours, all service is contracted out. pricing not competitive beware of misc. charges next to impossible to reach on the phone

0 of 1 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Green Mountain Energy

kris, tx usa - 2010-03-31 00:00:00

The service was wonderful and it was nice to do somthing good for the earth but the price will probably keep me from being able to sign up with them again any time soon.

0 of 1 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Existing customer value is low

Gorham, Dallas TX - 2010-07-06 00:00:00

Existing customers are unable to renew their contract online and must use customer service. Customer service is unable to match the online rates. After many emails- as a one time courtesy customer service would match the internet offer. Existing customers do not seem to be a priority. As a result this long time customer is moving on.

2 of 2 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Not good customer service ANYMORE

Mary, Dallas, Texas - 2009-11-14 00:00:00

When I started with Green Mountain, their customer service was personable, helpful, kind, and, courteous. I have been a GM customer for almost ten years. I freelance and there have been times when I have been late in paying, but I have never been disconnected, and have always paid in full. The FIRST and only time that I needed assistance with some extra time for my bill, I was met with a very rude awakening. I was told that the $20 charge on my bill was for "sending a disconnection notice", and that's in addition to the late charges. When I told her my situation, she made no reply whatsoever, and I listened to a mono-tone, heartless voice stating and repeating that I would have to pay in full, including the most recent billing, which was not late yet, or I'd be disconnected, obviously reading from a script. They have repeatedly raised my rate without my acceptance, as high as over 17 cents a Kw. I have referred many people to GM, but now I will warn them against it. BYE.

2 of 2 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:

Careful or they'll pull the plug!

Anonymous, Dallas, TX USA - 2009-11-11 00:00:00

I had high hopes when I signed up with Green Mountain only to have them disconnect me after one month. Here's what I found 1. They are slow to credit your account often taking as long as 20 working days. Although their online statement says that they have credited your account, they don't actually do it. Go figure! 2. The second month I signed up I paid my statement online. I might have typed in a wrong account number but in any case they responded mid-month with a disconnect notice. I quickly went online and paid the bill only to have my power disconnected the next day. When I called them to reconnect I mentioned I had paid my bill the night before. Their response was that I needed to call them as well. However, no mention of this was made either on my statement or on the notice I received. What's baffling is that the company didn't bother to call me a give me a heads up before pulling the plug. What a warm welcome from Green Mountain!

3 of 3 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Good company

Javier, HOuston - 2009-11-06 00:00:00

Great rates, good service, good for the environment

1 of 1 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:

Slow to send bills...quick to hit you for an extra $20.00

Beverly, Houston TX - 2009-11-04 00:00:00

My history is 4 mos into 6 mo. contract with GM.I believe they LIE! They Scam by pushing you so close to the due date to collect their $20.00 for a disconnect letter. They tell you they send the bills out on 10/13/ & you get it in the mail 16 days later with the due date 2 days after that. I live in Houston..Duh... they are in Austin & they blame it on the mail system. If you write a check it takes them 14 days to process...bingo $20.00 disconnect letter. But the TX Utilities Comm. is to blame also for them getting away with this. Beware they all do it. Glad I can pay online, but what about those without online access...this is just WRONG!

0 of 0 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Not what I expected.

Denise Ellis, Houston, TX USA - 2009-11-04 00:00:00

I signed up with greenmountain energy almost a year ago. I must admit, due to hardship, I pay my bill right before the disconnection date of the notice that is mailed out. The disconnection notice fee was $15.00 and now it is $20.00 plus an additional $8.99 late fee and a $3.24 charge that makes no sense to me. I do not understand why they charge $20.00 to send out a peice of paper, stamp, and envelope worh less than $1.00. I recently called due to a hardship to request more time to pay my past due amount. Well, I was told that because I was late too often there was nothing anyone could do for me. I was so shocked. My services have never been disconnected although I have paid late often. In these hard economic times I thought they would at least understand. Well I was definitely wrong. I, nor anyone else is who not perfect, is a valued customer and this is just another example of corporate greed. The rates are ok but the hidden fees are a mess. Plus variable rates.

1 of 1 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

dont do it!!!

krandall, Houston, TX - 2009-10-20 00:00:00

The customer service at Green Mountain is awful! They are higher priced than most companies and...did I mention their customer service is AWFUL!!! They will not make payment arrangements, even when I got laid off. The turned off my power even though I paid the bill on time and didn;t turn it on for three days, they dont read meters even though they say they do, then they overcharge you based on average usage in the neighborhood. I have a family with seven kids next door...but my bill is the same as theirs...Green Mountain cannot explain that other than to say, even though your gate was locked, I am sure we use our binoculars to read your meter...okay. Dont get their service, They suck.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Avoid

Terry Buzzard Jr, Dallas, TX USA - 2009-09-24 00:00:00

Green Mountain Energy company seemed to have a great idea to me, renewable energy. it was a little more expensive then normal but what the hay, not much more, so i signed up. after a short while they started raising my rates slowly every month, up to about .17 per kwh. i called to complain and they just commented yea we will do that depending on the market. they did get the price down a little but 1. it took 3 months to take effect and 2. it started going back up the next month. THEN i got behind on a bill due to lack of work. when i hit 31 days late i came home to no electricity and no way to get it back on since their customer service is not available from friday evening through monday morning!!!! AVOID at all cost. poor customer service with horrible hours (no weekends), constantly raise rates and then if you get it lower it will take 3 months or more. i tell everyone i know to stay away, and so far they have

1 of 1 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

No problems but pricey

Energy Thrift, Fort Worth,TX - 2010-03-19 00:00:00

They are one of the most expensive, it is renewable energy so if you are able to afford it they are good. I guess I can't afford to care about the environment so I have to switch. The contract price is good but jumped 50% when my contract was up with no notice

2 of 2 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

ray, houston, tx - 2009-09-15 00:00:00

they mail the wrong bill to the wrong people, disconnect service after you/ve already paid the bill and are unprofessional. be careful when you choose this company

1 of 1 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

not so green

J. Rike, Round Rock, Texas - 2009-09-15 00:00:00

After trying to do the green thing, we recieved a 750.00 electric bill. This was 450.00 over our norm. After going back and forth with G.M. and Oncor no one would do anything. Come to find out, we had a electrical surge, which neither co. wanted to accept blame. So you decide if you want to become Green but I am keeping my green in my pocket. P.S. We also caught them not reading the meter, but guessing our usage. This was fun when we went out of town and turned to house off....

1 of 1 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Customer since sept 7 2007

Bill Quinn, Waco, TX - 2009-09-07 00:00:00

very poor communication. after three years the co still does not recgonize my e-mail address

1 of 1 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

happy customer

patricia veal, fort worth texas - 2009-08-26 00:00:00

i am on a fixed income and have saved money with green mountain without cutting back thank you

0 of 0 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

green mountain terrible service

Sally, texas - 2010-06-11 00:00:00

This company double-charged my residence for a break contact fee when we did not break the contact. TXU took it upon themselves to take over our service and it has taken several phone calls and several months to get this situation worked out. We are still being charged for deposits that we did not incur with our permission. If we had the funds to get off the grid, we would not hesitate to do this. With technology today, no one should have to pay an electric bill at all.

1 of 1 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Green Mountain Energy - The Cleaner Choice

Stephen Veal, Houston, TX USA - 2009-08-14 00:00:00

Green Mountain Energy is the largest retail provider of cleaner electricity in the nation. Last month I used 1,954 KWh of electricity which is the equivalent of 416 pounds of carbon dioxide emissions avoided and 463 automobile miles not driven. I absolutely recommend Green Mountain Energy to others.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Feels good to go green!

kd, Richmond TX - 2009-07-28 00:00:00

We switched from Reliant Energy which had horrible rates and service to Green Mountain 3yrs ago. Customer Service is excellent and we do save money over Reliant but rates could be better. Never lost power even through hurricane Ike. It feels good to know we are making a difference by going green!

1 of 1 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

rate is tooooo :[ high

Lance H., Texas - 2009-07-22 00:00:00

We tried to keep the them but after 1 year we sadly are changing our mind. The fact that this company is enviroment friendly is great but sad that it don't fits our budget anymore. Last month $80 this month $310 and our ac runs 79/80) Our rate changed and we didn't know, when we called we tried to understand but the lady on the phone was not really helping. Since they don't mind loosing good customers we don't mind changing the company!!!

4 of 4 found this useful.


Is this your Company? Respond to this Review

Stupid!!!!

Anonymous, Texas - 2010-04-30 00:00:00

I was a green mountain user when my promotion was up they didn't want to give me a good rate so I switched. Paid my last bill which they jacked up the rate probably because I was switching. Then I get a bill for 1.02 for early meter reading charge!!! Can you believe that how DUMB!!!! Cost more to send the bill than the bill owed!!!! Couldn't believe it!!!!

0 of 0 found this useful.


Is this your Company? Respond to this Review

Advanced Tech

Mario, Texas - 2009-06-27 00:00:00

high prices and poor customer service

2 of 2 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Solid Elec Company

Steph, Houston, TX - 2009-05-29 00:00:00

I've had green mountain for several years now. I like them as a company, they send cool emails and have fun things going on. My biggest gripe would be their "My Account"and not being able to sign up for automatic payment there. I had to remember each month to login (with their impossible password) and pay. But, when I had to call their customer service dept, they were always super nice and helpful.

1 of 1 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

GME is 5-star!

Nathaniel, Houston - 2009-05-29 00:00:00

I was a GME customer from 2002 - 2004, and then tried another provider to ... well to just try someone else in this new market. I did not have any bad GME experiences, I just wanted to test out the marketplace. In 2006, I returned to GME, and I am still a customer -- five years total.

3 of 3 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

Green Mountain is alright, certainly not great

Jeffrey L., Bellaire, TX - 2009-05-27 00:00:00

I had green mountain for about a year my apartment and then the house we bought. I recently switched away for a better rate after my contract was up. Overall, they're alright, I know there are much worse out there. They serve renewable energy, so that's a plus, but the rate was higher than other renewable plans here in Houston. I ordered Green Mountain from White Fence, that was a disaster, but it wasn't Green Mountain's fault other than they allow themselves to be listed on that site (that's a whole 'nother story). Any time I called them, they were nice and they have good customer service. I do wish they would allow you to select your own username, I could never remember the stupid set of numbers that I had for a username and i had to call them each month to pay my bill.

0 of 0 found this useful.


Is this your Company? Respond to this Review
Price, Plans and Promotions:
Order Experience:
Customer Service:
Billing and Account Management:
How likely are you to recommend:

No paperless billing

Anonymous, houston - 2009-05-23 00:00:00

No paperless billing - from a supposed "energy conscious" company. Average as far as experience goes with any customer service type things.

1 of 2 found this useful.


Is this your Company? Respond to this Review
Billing and Account Management:
Price, Plans and Promotions:
Order Experience:
How likely are you to recommend:
Customer Service:

Green Mountain

Richard Jessup, Austin, TX - 2009-04-29 00:00:00

Good green plans

0 of 1 found this useful.


Is this your Company? Respond to this Review