Scott Phillips, Houston - 2016-03-09 09:06:22
I called to cancel after my father passed away and they told me I cannot cancel it, only he could do it. How can he do it after he passed away? I asked to speak to a supervisor and and they hung up on me. Ruthless people at this company. I would avoid at all costs.
tim, arlington - 2016-03-03 11:52:07
Had nothing but issues with them! Fraudulent charges, poor customer service getting them resolved, had to get outside sources involved. Worst electric company i ever had.
Mark Pilkilton, Sherman, TX - 2016-01-26 16:03:14
Great service not issues
jude avant, grand prairie, tx - 2015-10-11 21:15:06
stream energy has always given us the best rates for electrical consuption. the only fault that i find with them is difficulty in paying bills , communication in general
Alexander Ramos, AUGUSTA, GEORGIA - 2015-09-29 11:37:04
I have been with Stream Energy for 6 years, never having any problems with my bills being payed by computer banking. Well, a hell broke loose when I payed a bill for a months service and was as usual billed for the next months service. I never anticipated any issues with the next bill until I noticed that the previous months charges were put onto the new months bill. When I called customer service, I first was confronted with individuals that lack proper communication skills. It was very difficult to understand the representatives but after repeating my story to the person, all I could get was that I did not pay the previous months bill and it was added onto the next months billing cycle. I tried repeatedly to explain, without success that I payed the bill twice but I could not get through to this person because he relied on what was in front of him on their computer. My attempts to settle this issue started on July 24, 2015 and continued on till this day, Sept.29, 2015. I made 6 attempts to settle this problem but each time it was having to explain to each and everyone the entire story of what happened about the bill. Each time it was difficult communicating with their representatives. I finally turned this issue over the our Public Service Commission only to have one of the representative from their corporate office call and pretty much put the entire problem onto me. While attempting to explain the issue, I was accused of being hostile, uncooperative and all of this incident was going to be reported back to the Public Service Commission. I was so angered by the disrespect exhibit towards me that I had to report the incident to the PSC. Along with their representatives lacking proper communication skills, their corporate personal lack customer service skills. I would warn people that in the event there is an issue with anything about your service, be prepared to get frustrated having to repeat yourself to people on the other end of the phone who don't understand you. Being disabled and on a fixed income, the small amount in question is important to me. The monies could go to my medications. I know thats not a concern with these people but after faxing my proof of my payment, one can see why I am so angry and frustrated with these people. With proof in their hands, they are not doing a thing to resolve this issue. I am so disappointed by the way I have been treated. Six years of service but now I see its time to seek other services. Take heed, pay your bills with a check so one has a paper trail. Stream Energy will not accept proof of payment from your computer.
Jim burt, Mesquite - 2015-09-18 07:05:11
Our services have been cut off twice because they did not process credit card properly. Took hours to restore. Customer service rep. The rudeness is incredible. No other utility company had ever had a problem with payments. Will be switching soon
A.M. Recatune, Dallas, Texas - 2015-09-11 10:57:37
I was a long to custom of Stream Energy. Put our house for sale. Left ALL utlities on. Moved in to our new location. On the day we closed on property - I notified Stream Energy and all of the other utilities companies to cancel service at old address and provide all of them with our new address. The new owners called the same day to get new service on the property. Because the new owners call before me - Stream Energy assessed a $250 "SWITCH FEE". They said I had to send in closing documents to verify that old property had sold and they would ONLY except a fax CAN YOU BELIEVE THIS....???? I paid the final bill without sending in the $250 rip off fee. They have now turned this matter over to a collection agency - hard to believe. The other utility companies send final bill - paid - done deal. These bandits best not hold their breath. Next stop - reporting them to Utility Commision in Austin, BBB, City of Dallas and anyone else who will listen. BEWARE OF BANDITS.....
Jane Russell, Richmond, Texas - 2015-09-01 10:53:42
Have been a customer for about 4 years and have had no service problems, billing problems or communication problems. Some patience required when calling customer service as with most companies. Popular companies often get overloaded on the phones. Price of plans are competitive the times I renewed my plans. Easy to understand the paper invoices I get. Customer Service has always been polite and had a helpful attitude. That helps both ways.
John Webb, Sherman, TX - 2015-08-11 06:35:30
I was with TXU in the past and then switched to Stream. Saved about 40% from my bill. I told others about Stream's low prices and now my energy charge is discounted even farther, sometimes even free!
pissed customer, austin - 2015-07-22 11:36:55
I have been with this company for years and I am disconnecting service today. Their customer service has gone down the drain. Whenever I call about my bill being incorrect and the rep don't know how to handle it they hang up the line. I am so sick of this company I will be filling a complaint with the better business bureau and with the public utility commission. Whoever wants to go to this company I suggest you don't because you will never get the answers you need on your bills or get knowledge of it from the complete idiots that work there! The managers are just as worse and think they know more than you about your own account especially when you are trying to explain the problem. again, if they don't know they put you on hold or better yet like I was done.. hang up in your face! This company needs to be shut down!
Ann, Corpus Christi - 2015-07-22 07:58:52
We disconnected our service at apt # 1 on May 5th,2015 and transferred electric to apt #2... Stream (aka thieves) stated we did not call to disconnect at apt #1 and therefore, billed us for 2 additional months!! Bottom line, Streame refuses to resolve this issue.
Claudia, Houston Tx - 2015-05-24 20:36:40
We have been with Stream since 2007 and have it at three different residential properties,,,we are very happy with our bills....Surprised to hear about those who've had a bad experience, they are very good about that as well as the service.
Ron, Keene - 2015-05-08 06:24:11
Customer service reps have bad attitudes and are very unprofessional.(Maria)The website is poorly done and there are fee for online cc payments and automated payment, but no fee if you store your bank account information. This is a big deal to me. I am leaving.
Peter Hartrich, Harker Heights TX - 2015-05-02 12:51:42
Many years ago I said goodbye to TXU and switched to stream energy. I never had any bill issues and have enjoyed reliable service. I always stay in touch with the person who introduced me to stream so problems can be prevented with proper planning for contract renewal.
Susan Wells, Houston - 2015-02-17 17:39:29
This company can not separate your resident from your rental properties. They cut off my resident instead of the rental property. The credit the wrong account with payments...Management can't solve anything... Don't do business with this company.
L, Houston - 2015-02-04 10:53:17
I have been with Stream Energy for roughly two years. Yesterday, (02/03/15), I logged into my online account to make a payment and was directed to re-create my password for better security purposes. This included adding an uppercase, lowercase, number, and special character such as !, @, #, etc. This highly annoyed me, as I do not appreciate being told how to create MY password. Upon entering my account, I went to pay my bill as I always do and realized that with their whole website change- they, without notifying me, added a convenience fee of $2.95 whether I pay by bank, or debit/credit card. I have been paying my bill online with no convenience fee and all of a sudden, without warning, they implement it. Absolutely unacceptable and for this reason I will be finding another provider. I called their customer service and was told the only way to dodge the fee is by enrolling in their automatic bank draft option. Well that's great, except for the fact that it takes 1-2 billing cycles to actually take effect. Maybe they should have considered their customers by sending a respectful email- allowing enough time to enroll in the bank draft to avoid the future convenience fees.
Mark Massey, Dallas - 2015-01-28 14:22:19
I have been with stream energy for about 8 years and I have had some fluctuation in my bills but over the last two years they have gone nuts. I live in a 3200 sq ft house and my bills average about $400 a month but in the last two years oddly my bill has almost tripled to $1,100.00 in December and January. After the same thing happened last year when the bill went up to $688.00 in November this my family took action. We lowered our thermostats to 65 and turned them off during the day. I work at home so I would close myself and the dog off in my office and use a small space heater so not to heat the rest of the house. When I looked at my bill in January it was $1,168.00 and when I spoke with stream their response was " the smart meter are 100% accurate". When I challenged them they hung up the phone twice. This is a hustle and the worst energy company I have ever had to deal with. I have over 600 Facebook friends and I am starting a boycott against stream and the smart meters.
Robert Emery, Bell County (Belton address) Texas - 2015-01-24 01:36:19
I am 70 years old; on a fixed income and was confused when I signed up for Stream Energy electric service. I was informed (signed up by phone) that I would be paying 10.4 cents per KWH. My former billing with another company was 12 cents per KWH and my bills were less than they are now. In the phone conversation I believe I was told that if I used more than 1000 KWH's in a month, that I would be billed an additional $9.95 because I exceeded 1000 KWHs. I assured the representative on the phone that I would never have that problem because I live in an RV trailer and never use that much electricity. When I recieved my bill; I saw the additional $9.95 added to my bill with less than 1000 kwh's used; and the bill was also confusing because I the bill did not reflect a charge of 10.4 cents per Kwh anywhere on the bill. I called the number on the bill and was told that I agreed to a 24 month service contract and I would have to abide by the agreement. This is wrong and takes advantage of older people on fixed incomes. It is sad that a company has to treat poor people on fixed incomes this way to make a living. If I could get off this agreement I would; but, I don't have the energy or expertise to fight.
pretty eyes, houston - 2014-12-12 19:22:15
I have been with Stream Energy since September 2010 and never once have I had a problem with them. My bill has been the lowest ever, if I need an extension to pay my bill I get it without any problems, etc. Every time another company tries to make me leave, I tell them no. And once I was with them for I want to say 2 years, one day I get my bill and I have this big ol credit. they applied my deposit to my bill. So I didn't have a bill for some months. So I just wanted to say BEST ELECTRICITY COMPANY EVER....
C Leo, Plano, TX - 2014-11-19 10:13:28
Been with Stream for nine years and have not had a single issue. I have called Customer Service a couple of times with questions, and the only real trouble I've had with CS is a brief wait time to reach a live person. (This is no different from my previous provider.) I receive notices with my bill at least two months before my contract expires, plenty of time to choose a new plan.
Susan, Dallas - 2014-10-16 09:38:59
My monthly electricity bills are consistently about 1/3 lower with Stream over my previous supplier. That's a huge amount of money that now stays in my pocket.
Paul Mason, Fort Worth - 2014-10-03 08:47:52
I am supposed to be charged at lowr rate on a contract,however they do not have any record of it, I am being charged on a mothly basis. I tried to call on the phone liked never to find thier number. I was cut off twice. When I finally got to talk to a live person( frist recording is bad) I could not understand her. It was a very baad conection or what ever.I could not expain what the the problem was.I was not even listed as a customer. BUt they did send a bill!!.I am really dispointed with Stream Energy..I called last year about this probl;em and I asured that I would be on a rate .05+ less rate than I am paying now. When I frist started with Stream I did reccomend it.I thought it was great. But now, it a different story. when I finally got to talk to a love person(that recording was bad)
Iva Carney, Dallas Texas - 2014-09-29 07:45:53
I have been with Stream Electric for many years. My AC bills were high also til I replaced my AC unit, installed new windows and had more insulation installed in my attic, which was only 5 inches and that was all that was required at the time my house was built. I had never had all this inspected. When did, I learned that I needed 10 more inches of insulation. Having done all of this, my electric bill immediately dropped over $100.00 per month.per month. I corrected all of my complaints myself as they were my problems, not Stream Electric. If you have not done this, I highly recommend this. I have never had a billing problem that wasn't corrected immediately and that problem was mine also. Everyone has always been very nice and helpful. I am sorry to read about all the complaints that some of you have had. That's why I am with Stream Electric now. I had very poor service from a former company.
John, Houston - 2014-09-11 08:52:00
They charge you $2.95 if you pay online with a credit card or debit card. The same is true if you pay by phone. They want your direct banking account numbers. I only found out about this after signing up...which of course has a $250 cancellation fee. Stay away! They are very shady!
Amanda, Texas - 2014-08-01 12:19:35
First of all the payments were always very high, I felt like they were charging me more then they should have been. Secondly when we would move they would continue to charge us for the old place we lived in and I had to contact them several time and tell them I did not live there anymore and I wouldn't pay for someone else's electric bill. And lastly, when we decided to switch over to a different electric company, I talked to two different representatives, two seperate times and they both told me I would be getting my down deposit of 150$ back. So when the time came and went for me to be getting it back in the mail I emailed them and asked them why I hadn't gotten it and they told me I wouldn't be getting it back because it had been applied to a bill several months ago. Which was a lie. We were never late on a payment or anything so for them to make up that they had basically given us free energy one month is a complete load of crap. Never use Stream Energy because they will just screw you over the entire time and no matter how good of a customer you are, you won't be getting your deposit back.
Lisa Williams, Abilene - 2014-06-24 17:08:03
Best rate you can find in Abilene TX , as long as you pay your bill on time each month
S.P, Smyrna, Georgia - 2014-05-21 18:41:30
We have been dealing with Stream Energy and their lack of cohesion in communication. Every date we receive from them is different. From the My Stream Energy Account, to the recorded voice, to an actual employee... the dates the bills are due are always different! Although we ALWAYS pay our bills, our service has been shut off twice & threatened to be shut off a third time due to their lack of clarity and communication! As a resufox 5 newslt, Stream Energy had to issue Emergency Shut-On's!!! They kept saying our service was shut off due to non payment, when in fact, we overpaid!!! We were told to fax in a copy of our bank statement showing proof of payment. We did that, spoke with an employee and was told they received the fax and that it would take 3 days to post...well, that was over 3 weeks ago! I'm fed up & we're switching gas services! Oh.... Let me say... Despite the problems, most of the customer service agents have been very nice.
Mark Sturges, Houston - 2014-05-20 14:45:01
My average electric bill was around $200 then we got socked with a $600 bill. The only answer my wife could get to resolve this matter was pay up. well she worked it out to pay $400 of it now and the rest later. She paid $400 but when I found out about it I had to call Stream and find out why it was so high. I asked them to come check the meter. (Another elec co does that) they don't. I asked them to re-read the meter (they don't. Another co does that) I asked them to explain the bill because the useage graph clearly shows a problem. They could not explain even part of the bill. I asked to speak to a supervisor and he could not explain it. The supervisor said would get back to us (he agreed that something is wrong) they never got back to us. Then we got a bill for $1200. (they did not receive our $400 payment yet. I called them again and they said they will have the other Elec. co come out and check our meter for $75 as soon as we pay the $1200. We called the other electric company and we switched over to them. The meter was bad. Now I still get calls harassing me from stream energy 2 years later. I have told them to stop calling me but they still call. So I document each call and conversation for future use.
Cassie, Houston - 2014-05-15 19:04:21
My home is almost 5000 sq ft & we are not very conservative people, 2 adults & 3 teenagers. I work outside all day with ZERO A/C so when I come home, I crank down the A/C. I have never received a bill for more then $380.00. I've been with Stream since I purchased my home in 2008. No problems to this date. just know that they don't play as far as wanting the payment on time. If your 1 day late, you will immediately receive a discount notice giving only 3- weeks to PAY BILL.. All is fair is the business world- I can respect this..
Chris D, Halreysville - 2014-05-13 07:07:38
Stream Energy are thieves! Stay away from them. I've spent hundreds ($400-$500) of dollars more last winter than I would have with PECO. I thought I signed up for a 12 months fixed rate but they put me on a month to month after 6 months and of course there was "nothing they could do". For just the idea of maybe saving a couple of dollars it's definitely not worth switching. I'm better of with PECO! Much better customer service.
Michael, Corpus Christi, Texas - 2014-05-10 11:11:20
I've used Stream since 2007 and have never once had a problem with them. This is because I pay my bill on time each month. All you gripers out there should do your part in the "customer experience" equation, and pay when you should. Why do you think you can NOT pay your bill and still avoid the consequences of NOT paying your bill. Grow Up. Also, they do not really have anyone in the field, so they are at the mercy of AEP or some other service provider like that who doesn't care about you, if you did NOT pay your bill.
Mary Hoffman, Havertown, PA - 2014-05-02 11:45:52
NOT LIKELY AT ALL!!! We originally signed up over a year ago with a month to month contract. Stream claims to have sent out letters stating they now require a 2 year contract. Neither my husband or I remember seeing anything. Because we didn't "sign up" our bill more then DOUBLED (got a bill for over $700 for one month!) because they used what is called a "variable rate" - what the heck is that??? I called and requested a refund and was told there was nothing that could be done! Soooo ticked off!!!
john cambora, Fort worth - 2014-04-30 16:52:59
I was convinced by a friend to switch , " it will help me out and you will save Money !" So I switched .... First bill came at $ 35 . i paid it 5 days early and it took them untill after the due date to prcess it ! then they had the you know whats to charge me 2.95 to pay it over the phone. i made a 1 year contract mistake . I hope you dont make the same ! P.S. In 25 years Ive never been late with TXU now the first payment is late with these idiots ...and they would'nt even note the account for me , please dont switch to them
Shelton, Killeen - 2014-04-24 09:28:52
Stream has excellent rates and allows you to lock the rates in. Energy rates like every other commodity fluctuate in price. If you are not on a contract you will be subject to prices that fluctuate based on market conditions. If you are paying your bill on time there should not be a need to call customer service. Most issues can be handled online which helps reduce cost got the company and the customer. If you have a low rate locked in and your bill is high it's because of usage or usage that was reported. That has nothing to do with the Eletricity company no matter who you have. Educate yourself on how your bill is comprised and what entities are responsible for each area of your billing.
Todd, Euless - 2014-04-09 08:50:45
I got my credit report today and saw a collection line for $840 for Stream Energy. I have NEVER evern heard of Stream Energy, let alone had an account with them. Call to customer service end up with replies like "well, we have your information, so obviously you had an account with us", or my personal favorite, "You are obviously mistaken. You did have an account with us in <whatever year they named>". I have had GEXA for the last 7 years, Reliant for 2 years before that, TXU for 2 years even before that, and a local cities power company for 4 years prior to that. Stream Energy started in 2005, so how I could have had an account with them is beyond me. .
Jessica, Gainesville TX - 2014-04-03 15:47:57
First of all I have had stream for the 9 past months. On my bills it says my contract ends on April 1 So I switched to new company on March 31 and now there charging me a 150 termination charge because they say my contract doesn't expire until April 31
TS, Grand Prairie - 2014-03-31 15:57:40
I have several issues and had to escalate my complaints to be reimbursed for reconnect fees. On 2/25/13, I called Stream to have my service transferred from my house to an apartment I was moving to. The date was scheduled for that next Monday, 3/4/13. On 2/26/13, I found out the complex could not accept my pet, so on the morning of 2/27/13, I called Stream to have the transfer cancelled. In the discussion the agent asked me if the service was to continue at my house (current address) and I stated yes. On 3/4/13, the service was disconnected. When I called Stream about their error, the supervisor tells me that he sees where I called to cancel the connection at the apartment, but nothing that showed the service was to continue at the house. So, he had the service scheduled to be turned on and informed me that there was a $3.02 service fee. Of course, I explained I should not have to pay that because it was their error and he waived it. During the week of 3/18/13, I called Stream to have my service transferred from my home to another apartment I was moving to on 4/1/13. After gathering all of the information, the agent never asked me when the transfer was to occur...I had to tell him I needed the service turned off at my home on 4/1 and turned on at the apartment on 4/1. On 3/25, the service was disconnected at my home. I had to wait over an hour for customer service to open and when I FINALLY reached someone to inform them of their error, imagine my surprise to hear it was disconnected due to non-payment. I had paid my bills, so I was confused. The agent went to review the account and told me there was a $64.00 + amount that had not been paid. I explained that I'd never received a bill in that amount. As I looked at an invoice online, I see the address it had been sent to was the apartment I never moved to. So, I asked to speak to a supervisor. Not only did the supervisor basically suggest I was lying by stating that the online bills show past due bills (and clearly it did not when I'd paid my bill...not where you simply pay what's invoiced). When I paid it online, it showed I had a $0.00 balance after payment, so there was nothing that indicated I owed anything. He stated I would be responsible for the fees because of non-payment and it was because I didn't change the mailing address. When I canceled the transfer, it was because I wasn't moving. The agent never explained I needed to state I was changing the mailing address and I never thought to ask because it seemed obvious to me. We had discussed the service would remain connected at my home because I was not moving. Because I felt this supervisor was not getting it, I asked to speak with someone else and he refused to transfer me, but told me I could call back and hope to get someone else. Did I state he REFUSED????? ABSOLUTELY APPALLING CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! (and this is not the first issue I had with them, but was certainly the last...)
Donna Webb, Villas, NJ - 2014-03-26 17:47:14
Was billed through my regular electric company so no changes there. Under contract for 2 yrs., when that was over my bills for the next 3 months, until I switched back were outrageous. I paid almost $400 month, was told that my bills would have been more than $100 less with previous company. When I called to switch back & complained, I was told that it was because my contract was up, and they could offer me another contract. No thank-you!
Nancy Morrish, Mesquite - 2014-02-28 11:18:36
Switched to Stream in 2005. Previously with 2 different companies. Have had excellent service, rates and experience. When I compare my bills with friends and neighbors who are not with Stream, mine are the best. Thank you Stream for continuing to provide great rates and customer service!! Regarding other's negative remarks.... I haven't seen or heard of a perfect company out there. That said, I do believe and have seen Stream care and go above and beyond in customer service.
Jodi L., Houston, Tx - 2014-02-08 13:04:58
I have had Stream for two years. Contract is up in April. They have contacted me via e-mail, phone and snail mail notifying me contract was due to end. The rate I have now is lower than what the renewal rate is and I can't find another company that is lower. I have auto payment through my credit card. I'll sign up with Stream again. Setting up initial service is quite cumbersome, but renewing is easy.
Perplexed, Austin - 2014-01-29 08:14:42
Stream Energy has been sold and since then, the new administration is collecting on debt that does not exist. I always pay my bills and after having Stream for a short period in 2005, I went back to the company that Stream was reselling. I just received a letter that I owe them $30 for service in 2005? What???? I have never received any unpaid bill or collection from Stream, but now that they have been sold somehow I owe them money after 8 years!!! Unbelievable....being that this debt - if it really existed - would be past the statute of limitations. How is it possible for this company to create a debt from 8 yrs ago when all my bills were paid. I would not have been able to connect back my utilities with the original company if I owed Stream, but how do you explain that to a debt collector? Much less prove that you paid your bills after 8 yrs. Must be a great accounting system they are using that creates new debt after 8 years. ***I would not give them a 1 for a rating, but I have to fill in at least 1 to submit.
Perplexed, Austin - 2014-01-29 08:12:58
Stream Energy has been sold and since then, the new administration is collecting on debt that does not exist. I always pay my bills and after having Stream for a short period in 2005, I went back to the company that Stream was reselling. I just received a letter that I owe them $30 for service in 2005? What???? I have never received any unpaid bill or collection from Stream, but now that they have been sold somehow I owe them money after 8 years!!! Unbelievable....being that this debt - if it really existed - would be past the statute of limitations. How is it possible for this company to create a debt from 8 yrs ago when all my bills were paid. I would not have been able to connect back my utilities with the original company if I owed Stream, but how do you explain that to a debt collector? Much less prove that you paid your bills after 8 yrs. Must be a great accounting system they are using that creates new debt after 8 years.
Sflores, Sinton - 2014-01-22 17:11:21
I am satisfied customer. Never had a problem with stream energy. Choose my own contract. Always recieve a notice bill due/ or renew contract on my email.com. Thank you.
Ginny, Mineral Wells, TX - 2014-01-09 15:26:54
I switched when they first started. Our first bill was cut in half. Last year during the heat wave our highest bill was $150. Very pleased with Stream. You just have to make sure you lock in your rates when the time comes.
John A. Reagan, Ft. Worth, Tx. - 2013-12-12 10:59:22
M y 19 month experience has been profoundly flawless
William, Cleburne - 2013-11-27 08:24:09
My bills dropped $35 a month in the mild weather months, even though I lived in a small duplex when with Stream and it was only me living there. Had I been able to live there through the whole summer (and my new family moved in with me instead of vice-versa) my savings would have been huge! That's extra money I never would have had, so it was well worth the switch! Paying my bill was easy. I was always on time, and there was never a mix up with the bank or online payments. I held up my end of the agreement and Stream held up on theirs. When I had to move and it was determined that my new place is on a co-op, Stream let me out of my contract with no penalty and no additional fees. I did not even have to ask for it. I could not have been happier with a utility company, as everything was smooth from start to finish. To those who say their bills jumped up really high, after being low to start check into this. If there has not been a rate change, check into your a/c unit, furnace and other appliances. Defects in a unit can cause very high usage of electricity. This transpired with me years ago, when I was with a local utility that I had no issues with, but I was shocked to see the bill. Sure enough it was my a/c unit pulling unusually high kw's for several weeks. A capacitor or something was going bad. The unit ran fine and cooled fine, but there was a hidden issue jacking up my electric bill. This is a very common problem I have learned, but people often want someone to blame. The easiest one to blame is the electric company. My bill was out of this world and I did not have the money on hand that month to pay it. However, it was not my utility companies fault. It wasn't mine either, but these things are just part of life. I had to pay it, so I did. I think the main problem with so many utility complaints (and all the companies have them) is people do not read their contracts and/or some people expect special favors and exclusions from the rules after they have a mishap like "forgetting" to pay their bill, or their defaulted appliances raising their bill, or not knowing what their obligations are as a customer, and then they want to blame their energy company. Be proactive people. Know what your contract says, no matter who you choose. If you go with Stream, make certain you can call the person who enrolled you in the service should you have any issues down the road. The bottom line is there are many people these days with an entitlement mentality, and too many people feel like the world should revolve around them and make their life easier. All those I know who used Stream honored their contract with Stream, and Stream honored it too. But, don't get me started on phone companies; in that arena, I have noticed that most companies fall short in many areas and I have not been so happy with my phone providers no matter who I use. "Can you hear me now?" Lol! Switch to Stream and enjoy the freedom, but use someone you trust who knows how utilities work and be educated; read your contract, so you know what your responsibilities are and honor your agreement.
John Thomas, Hurst, Texas - 2013-11-14 17:35:14
There were no issues switching to Stream and there have been no issues since then.
Verlin Yoder, Joshua TX - 2013-11-10 22:09:25
I know you should pay attention to your contract but it's just wrong if it expires for a month they automatically over double your rates, just wrong! They did that to me and I switched to bounce energy and got major savings and they have amazing ways to get rewards and bill credits. Switch to bounce energy and use this code: 1527669 and get a bill credit. It's awesome!
S B Bird, Waco, TX - 2013-11-04 12:50:27
I love this power company! I was forced to use a Co-op when I lived in the rural area, and when I move to the city I discovered how cheap electricity can be...comparatively speaking. I have a personal representative who lets me know when my contract is going to expire so I can re-up at the best going rate. Stream and my Ignite rep are the best way I have found to get my retail electricity service.
Bill, pasadena texas - 2013-10-25 10:26:07
DO NOT USE STREAM ENERGY. I changed providers because Stream was billing over 14 cents per KWH. We had sent in our previous bill but it had not shown up at Stream yet. We quit in between billing cycles but Stream immediately mailed out the final bill, which looked like it included the previous bill which had not arrived. We go another bill in the mail which was evidently not including the previous bill and was way over what we would normally pay. Our normal payment from them was about $200 a month. The final billing was about $350 for just 15 days of service. These people suck when it comes to keeping up with billing. They said it would go to a collection agency if we didn't pay this remainder even though we did make a payment during that last cycle. This company sucks.
Larry Odom, Jacksonville - 2013-10-14 17:30:05
I am told Stream is #4 of some 70 energy companies in Texas. I am a happy customer, thanks.
Katie Blue, Harker Heights - 2013-10-07 07:28:25
I initially had issues with Stream Energy when I first signed up because I wasn't receiving paper or electronic copies of my bill. It took a while to fit it because their Customer Service was hard to reach. Then, when my six month rate expired while I was deployed, I called several times to try to get the rate reduced as long as I maintained Service with Stream. I called three times and each time I was told I would have to wait 3-5 days to get it resolved. It was never resolved so I switched companies.
Bend over hear it comes., Gatesville Texas - 2013-09-24 15:40:12
They will go up on your rates way above the standard rate if you let your contract expire. They said they called and emailed ...but I never got go anything. They went up 40% and WHAM. They robbed me good.
Mike M, Houston - 2013-09-02 09:57:46
I switched because a friend explained that Stream doesn't advertise, and passes the savings along in their rates. I checked the rates, did some research, and was disgusted to learn I'd been paying way more with Reliant than I would be with Stream. Switched to Stream, set up my online billing, and started getting lower electric bills right off the bat. I have not needed customer service, so can't rate that accurately. I do recommend Stream.
JC DeLena, Irving - 2013-08-30 07:11:41
They charge you a fee to pay your bill online or over the phone. Poor customer service! Turned our electricity off even though bill had been paid, and then had to wait TWO FULL DAYS for it to be turned on again!!!!
William, Plano TX - 2013-08-22 16:18:38
I have been a customer since March, 2005, their 1st year in business. Absolutely love them. Have never had a problem and have saved thousands of bucks versus TXU.
Raymond, Uvalde, Texas - 2013-08-16 14:35:22
They start you nice and easy then they let you have it. Stay away from them or else you will regret it later.
James Freedman, Fort Worth - 2013-08-16 14:34:55
Only reason I signed up for this crap service company was because of a family member begging me to for a multi level marketing deal which I hate as well. What happens is they don't notify you your contract will expire then they charge you a very very high rate. I called them on 7/19/13 and I renewed my contract and figured well my bad for that month. Well guess what they sent another really really high bill the next month. I called 8/16/13 and they stated my contracted rate won't start until next month. I asked them to please backdate the contract 2 days and they refused. I told them then I don't want to continue with them and they said if I now leave I will owe a $150.00 termination fee. Guess what they have done this another time and so this time I switched. It's worth paying the termination fee to get away from this company which does NOT care about their customers. I so hope they go out of business as I wouldn't wish this experience on my worst enemy. Not even Stream Energy...
Cynthia. Wade, Irving - 2013-08-12 13:56:06
This company is a model of inefficiency. The hold times are ridiculous. When you finally do get yo speak to a human, they are slow and hard to understand unless spanish is your first language. They always stick you with a fee if you want to pay your bill any other way but snail mail. These people are not worth dealing with. You can do better!
Anonymous, Allentown, PA - 2013-07-11 17:38:51
Ever since I switched my provider to Stream Energy, I have saved myself about $100.00 a month on my electric bill. I haven't had any issues. My local utility company handles all of my issues. No Issues with them.
RC, Houston - 2013-06-25 11:56:39
We called Stream Energy and told them we were discontinuing service because we sold our house and we were leaving the country. We paid our final bill and never heard from Stream Energy. However, a year later a collection agency contacted us via email with a charge of $250 for early cancellation. My husband paid the bill and now I am getting the run-around from incompetent Stream Energy customer reps (well, maybe they are competent in giving me the run-around!). For months they tell me that they are sending a check for $250, today they say that I have to get the money from the collection agency. This is a really bad company. Be very careful if you terminate service. Create a huge paper trail because if you do not, they will screw you big time.
Stacie, League city - 2013-06-24 09:49:11
After using stream for over 7 years, I started doing some checking up on rates. Long story short what I found out was that I was being charged disconnect and reconnect charges even though I paid on the required day. I either pay over the phone or over the internet and at no time was I told of a specific time to pay by. When I questioned why I was being charged I was told that I had to pay before 3 pm. No where on the bill or in conversation did they ever say this. I then discovered that this has happened 5 times in the last year. When I asked for a refund based on proof of when I paid, it was denied. I have reported them to the PUC and am switching. Check your bills and check up on them because they will cheat you!
Jeff Combs, Belton - 2013-05-16 19:10:29
My normal bill for a 1200 square foot home is $200 or more with these guys. I heat my house with a wood stove so i dont use the furnice. All of my bulbs are relpaced with the new energy efficient bulbs. Than a bill comes in for $400 dollars. I simply dont use much energy to have bills this high!!! Im switching to Bounce. Enough is enough!!! All those Egnite people care about is there residual income or get rich quick sceam.
Roger, Rochester, NY - 2013-04-09 16:21:23
Better rates and service than RGE and they are nice to talk to. Vey pleased
Amy, Houston - 2013-03-27 09:28:32
Cheap service but horrible customer service. They don't have any direct lines so you speak to someone different every time. They do not send confirmation emails to ensure your problem is getting fixed which makes you have to call and follow up with several different people. They explain that they will notate your account so other representatives will understand your issue and they do not. I had my electricity out for two days because they processed my transfer of services way too early. For about a week I was told the situation would be handled, I had to call them four times. Changing to a different provider.
Kimberly, Baytown - 2013-03-01 13:20:15
I have been with Stream for many years and just recently I have been having problems with them. I got a bill with a $50 service call that I NEVER MADE and when I called them about it they told me to take it up with Centerpoint cause it was their charge. I called Centerpoint and they told me they would investigate the charge and to have Stream call them. I called Stream and they won't call Centerpoint, Centerpoint has to call them. This was an ongoing fight for over a MONTH! I told Stream I was NOT paying that fee and they threatened to shut off my power. Centerpoint finished their investigation and I did not owe the $50, but Stream was still telling me I owed it. I contacted Centerpoint in a nervous breakdown and told them what was going on, my husband was on the phone with Stream and the lady at Centerpoint ask me to put Stream on speaker so they could talk. Stream was even uncooperative with Centerpoint! The place THEY do business with. Centerpoint told them that it was THEIR responsibility to their customers to contact them with these matters and Stream said "no it isn't." So, they were going to shut my power off before even contacting Centerpoint to see if I owed the money. And I didn't! I have a contract still with them, but after this experience, I am leaving! I am sure this matter isn't over and now I am going to have to deal with them charging me a late fee on money I didn't even owe. Centerpoint even told me to turn them into TCU, and they are also investigating this matter with Stream. If you are looking for a company that has good communication skills, look elsewhere. I have a feeling this place won't be in business long. Especially with all the evidence I have against them on how they treated me. Oh, and the lie I forgot to mention. They tried to say the $50 I owed was part of the electric bill. I was smart to keep the bill, because that was the proof! Centerpoint was on the phone and was witness to the lie. After I told Stream I was looking at the old bill that said $50 service call and that was what I deducted from my bill they knew they were busted. Alot of crappy stuff I have been through these last couple of months. And like I said, I am sure it isn't over.
RW, Dallas - 2013-02-12 12:13:29
Do I need to relate my terrible experiences? There are not worth more than this 1minute... Anyone who likes stream has been fortunate enough to win the lottery and not had any issues because, if you ever do have a problem, Stream is not there for you. Unprofessional company that only serves to make money and could care less about any customer while doing it. Shameful practices abound.
Leland Harrell, Fort Worth, Texas - 2013-01-06 11:16:53
BEWARE and AVOID this company and their 3rd party contractors! I was a Stream Energy Texas customer for 7 years (2005 - 2012) with a perfect payment record. At the end of November 2012, I moved out of their service area and called Stream to notify them of my move and gave them my new address and asked them to cancel my service immediately. Their response was, because of the upcoming weekend, they couldn’t cancel until December 3rd, 2012. I agreed and confirmed with them again before ending the phone call, my new address for final billing and my phone numbers. This cancellation request was on or about November 29, 2012 (I confirmed the electric power was turned off on Dec. 3rd as requested). Note that my official US Post Office forwarding address was documented on Nov. 26th. This is where the disturbing part begins. I never received a final bill from Stream, and the next notice I received from Stream at my new address was a “Final Attempt Before Collection Agency” notice on yellow paper dated December 27, 2012, with a payment due date of Jan 3rd stating that to “avoid having my account placed with a debt collection agency, payment must be received on or before Jan. 3”. My account with Stream was not, and has never been, delinquent. I received no billing statement showing the service period or the kilowatt hours used for this period. Because of the short notice and ensuing holidays, I sent Stream an online payment on December 28 for the full amount due (PLUS an added Stream “EZ-pay Convenience Fee of $2.95! (I had no contract with them so there was no cancellation fee). I then logged into my Stream account on Dec. 28th, and informed Customer Service of my issue with them and how I felt about Stream’s unfair practices. In their email response on January 02 Stream comments that my account being closed “does not mean that the account can be left with an unpaid balance.” How ridiculous! Look at the timeline! The only “delinquent” party here is Stream Energy for not sending me a final bill in a timely manner. My intentions are to publicize Stream Energy’s unfair and sloppy billing practices, especially if you are closing out with them. BEWARE! This has been filed with the Better Business Bureau and we’re currently waiting for a response from Stream (hopefully from someone who speaks, reads and writes English!).
Lauryn, Sherman - 2013-01-04 15:24:22
I was supposed to receive my refund check for 250.75$ and never have receive. Was sent out on October 3rd and takes 4-6 weeks to get here and now January have still never received. These people suck
Shannon, Ft. Worth - 2012-12-18 09:38:39
I payed my bill online. Stream charged my card twice. I called back for a refund and at first they tried to make me take a credit on my account. After arguing with the rep they filed for a refund. I was told it would take 3 days for the refund. After the 5th day waiting I called back and was told to call back the following day. I did, they then told me 5-7 days and I was told it was my fault because I payed online. They are rude and unprofessional. I can not wait until my contract is up. These people are idiots... I am STILL waiting for my refund.
CH, Dallas - 2012-12-12 18:45:14
STREAM SCREWS the CONSUMER! With BOGUS billings that prey on the fact that people don't keep detailed records after a few years. Then they claim PAID COLLECTIONS never GOT PAID. I got you this time mofo's! No money orders this time - I have bank statements!!!!!!
Cathy, Dallas - 2012-12-10 08:29:11
I have read some of the reviews and I have not had any problems with Stream Energy. I have found that when calling companies with questions, to ask for the correct department. For billing ask for billing, or ask for a supervisor. No electric company will speak with you about your bill unless you are the one being billed, for example if you are a roommate and you actually pay the bill, it doesn't matter...have the person whose name is on the bill to call. I have been with Stream for 2 years and not one problem. How many times do we say job well done......
David Alcantara, Del Rio Tx - 2012-11-26 09:08:23
my experience with stream had been terrible to say the least!! their customer service is a shame the excell at being ignorant and failing to solve the customers problem. the always fail to bill me and when they do it's a disconnection notice. just don't sign up save yourself a headache!!!!!!!! I rate this company a -100.
Ilene , Round Rock - 2012-11-09 08:44:30
A major energy provider that says it contracts out for customers to pay bills online????? That is BS. Customers are charged 2.95 to pay bills online. Stream says that's the fee from another company. If Stream can't handled online payments, then it can't handle energy delivery. I really regret signing with this company for multiple reasons. Customer service is impossible and horrible! I'm in my first 5 months of dealing with Stream and will not sign up again. Stay away from this provider or you'll regret it.
Betty Van, Dallas - 2012-11-08 10:41:07
Should have read reviews before we changed. Would never have. Had no idea of all the hidden fees (checking draft). One would think if they were dipping into your account, they would not have the audacity to charge you for that privilege. They get their money quick. Apparently only dissatisfied customers read the reviews, after it is too late. The only reason any others even go here is to 'boost' for their own commission. What I just read is appalling. That they are as 'big' as they are is incredible. These 'fly-by-nighters' do promote customer anxiety and exhibit complete ineptness in their facade called 'customer service'. Then, they have the audacity to censor your opinion - atrocious.
Richard, Houston - 2012-11-02 15:08:43
I pay all my bills at the same time. I had thought I paid the electric bill. I didn't get a second notice or anything but I got my power turned off. I have a smart meter so it's done quickly. I electronically sent payment. I was on the phone with them to keep asking when they could give the okay to the energy provider to turn service back on. Kept saying it would take a couple hours. Next day, I still did not have power. I got a proof of payment from my bank to see when they received the funds. They received my money the same day it was disconnected. I called customer service and then they said it would take 5 to 7 days to proccess the payment. I couldn't understand since it was in their hands electronically. Since they had my payment, why could they not turn my power on in this modern age of information technology? Well they said they understood 5 to 7 days is a long time to go without power and said next time pay by phone instead of electronically. I said there will not be a next time and I jumped ship. I called TXU and got power less than two hours. Month later and just now they are hitting me up with an early cancellation charge of 250. I talked to a manager and he said I broke the contract for not paying for consumed service. I told him I was paid up in full and had proof and they broke the contract by not providing service. I'm going to see if I can fight them on the charge once I get the contract reviewed by the lawer.
Mike H., Plano, TX - 2012-10-18 13:46:21
This the worst customer experience of any service, bar none, I have ever experienced. From navigating their website, to speaking with people directly. The indifference oozes from these people. Their employees have all the passion for helping people of an IRS employee. For months I attempted to get my bill's due date moved two days later, so I can pay it on the day I get paid. It was a simple "help me give you money,' kind of thing. Not rocket science. This a pretty common, simple request any utility provider will accommodate. But not for these people, this is like asking for China, or to move a continent. It took five months to accomplish this, meanwhile I'm getting late charges every month that I have to contend every month. Each time the excuse is "it's an automated system... it does that when you don't pay the whole bill every month." Yeah people, get my bill right and I'll pay the full amount. One time I asked them to reverse an automatic debit because it was grossly off and I couldn't afford to pay them twice that month. They said they couldn't do that, and to call my bank. OK fine, so I did it through my bank. A month later I called them up to inquire about what was the 2nd or 3rd "accidental" disconnects (which they charged me for, mind you) and they asked me if I'd like to pay my $330 electric bill for my 1100 sq ft apartment. Apparently, when rejecting a payment through your bank, their system blacklists your payment method. Now each payment gets rejected every month. It's either this, or pay their $2.95 payment over the phone fee every month, on top of their ridiculous charges. I'm not destitute, but it's the principle. So I cancelled the service August 30th, and knew I still had a last invoice. So I found out it was two; one for my regular bill, the other for a reconnection I got charged for they were supposed to wave. So once I learned that my last payment was rejected (Sept 18th) I send them a check. I look online to see if it was received, and it was credited to my account. So I call to make payment arrangements, and the kid on the phone tells me they received my last payment on Oct 1st, and sent me to collections on October 15th, and kept pushing me to call the debt collector. I asked his supervisor what would happen if I walked across the hallway (their in my business complex) and made a payment, and he said it would still be in collections with a zero balance with the other company until I pay it through them. So after 14 years of paying my bills on time, I now have a mark on my otherwise perfect credit, all because I was dumb enough to give this company my business. This company has absolutely NO desire to work with, accommodate, or even provide reasonable service to their customers. Biggest mistake I've made in a long time. This is the worst company to do business with, hands down.
J Hall, Mont Belvieu, TX - 2012-10-12 12:01:38
Beware Beware Beware I do not use the internet to pay bills. I mail them the day I get my bill. I have gotten a late charge on every one of my bills. Horrible company. Running as fast as I can away from them.
ASH, Dallas, TX - 2012-10-03 06:49:34
My stream energy bill is under my roommates' name. They did not send us a bill for last month (happens often) and when I call to get by bill they tell me that they can't speak to me about it because it's not under my name, even though my name and address is on all of the checks we've sent for the past 6 months. THEY WILL DO ANYTHING TO MAKE YOU PAY EXTRA FEES!!!!!
DS, Fort Worth, Texas - 2012-09-18 17:48:36
I received a bill from a collection agency today asking for $38.89 from 2005. I have never received a bill from this company in the past and have always left a forwarding from the US post office when I moved. This seems very suspicious that I would just now be getting a request for a past due amount when I have never received a bill or a request for any final bill when I moved over 7 1/2 years ago.
Stacye French, Tyler, Texas - 2012-09-06 06:50:39
I had been a Stream customer for over 5 years. My electricity was disconnected because I had accidentally paid the amount of the previous months bill which left a balance of $45.00. After paying the balance I was put on hold for 2 hours and kept getting disconnected and had to call back over and over. I could not go to work and leave my sons (ages 15, 13, and 10) home without electricity in the middle of August in Texas... I also could not risk losing my job due to being held on the phone for hours. I had no other choice but to call another company. I notified Stream of the reason I had to break my contract and they said they were sorry but they refuse to reverse the early termination fee. I would not recommend Stream to anyone.
Angel, Galveston - 2012-08-22 11:25:52
Service was great before we moved to Galveston. 3 weeks before moving to Galveston I called for service to be connected at my new house so we can get everything working before we moved into our new home. 1 week before moving I called to double check everything was good to go, and the customer service rep told me everything was ready to go, and there would be a $50 connection fee, which I agreed too. Since we were moving in from out of town we arrived at our new home on a Friday morning at 8am. There was no power, and I look at the breaker box outside to find out there wasn't even a meter installed. I then call Stream Energy to ask what's going on, and they tell me to call Center Point Energy because Center Point was supposed to install the meter, and it is out of there control. I then call Center Point and they tell me they had sent out a technician 2 1/2 weeks ago, and he flagged the installation because the electrical permit had expired, and that they had sent out a fax and an email to Stream Energy, for Stream Energy to notify us about the situation since electrical permits only take 1-3 days to get. I then asked if I can get a copy of the fax and email and they gladly sent it to me. I call Stream Energy back to complain and tell them about the situation, and the Customer Service rep told me that Center Point is lying about the whole thing, and they never received anything. I then explained to the Rep that I had the email and the fax number with confirmation that the fax was sent, and even gave him there fax number which matched the fax number on the invoice Center Point sent to me. He then got upset and told me there is nothing they can do, and they can not submit another workorder until Monday morning. I then explained to the rep that we were moving from out of town and had no where to go, so to please make something happen. He then transferred to a manager which took about 30 minutes to get a hold of. I pleaded my case with the manager, and told him my living situation for the moment, he then told me they can't do anything about it because it is to late in the afternoon, and they are not opened on the weekends, and that he would have to file another work order to get the electricity turned on which would take 1-3 days beggining Monday. We then got into a shouting discussion, and I told him I had an infant in the house, and my nearest relative was over 300 miles away (which is true). I also pleaded with him to please help me get something done, and he then told to me to light candles inside the house for light since we still had water, or to take my family to a homeless shelter until this matter gets resolved since there is nothing he can do until Monday. Being that it's sumemr time, and it the temperature was pushing the high 90's, I then got really irate with him, and told him I was going to report him and his company since I had everything in documentation, and was recording the phone call. He then told me to call Center Point and see if there is anything they can do about it. I then call Center Point to see if there is anything they can do, and explained the situation. They told me if I can get an electrical permit from the City of Galveston that they will do what is known as a "work-around order", and have me set up Friday night latest Saturday morning since I have an infant, but that Strean Energy must submit the "work-around" order. I get to the City of Galveston before they close and explain the situation, and they make an exception to get me the permit and hand it to me right then and there. I called Center Point back and they were to go install the meter, but all they needed was the "work-around order" from Stream Energy. I then call Stream Energy back and tell them to please send it, and the Customer Service rep tells me they can not do the order because it is to late in the day. I explained to them that Center Point would make the exception if they sent the order right now, and the rep kept giving me the run around. He then transferred to a manager, and the manager told me he would do the order for to finally stop me from calling. I kept calling Center Point to make they got it and they never received it. Being that it was getting late in the day, the rep at Center Point apologized for the inconvenience and told me since they hadn't received the order there was nothing that could be done that night. I called Stream Energy once again to ask them if they really sent it, and the manager told me it was sent but Center Point would not get it until the morning, and then gave me a order confirmation number. I then had to get an hotel room for the night, and being that it was the weekend in Galveston the cheapest I could find was $179 a night. I called Center Point the next day and gave them the confirmation number to the order, and they told me they still hadn't gotten it. I then called Stream Energy again, and they told me it was sent but Center Point would not receive until Monday because they don't work on weekends. I was so frustrated at this point that I just went with it, and had to pay for 2 more nights at the hotel. Monday rolled around and I called back, and finally got my order processed. Being that it was processed Monday morning Stream Energy then told me it would be Tuesday or Wednesday before anything would get done since orderes 48-72 hours to process. I once again told them my living situation, and they once again told me there is nothing they can do about it. Once Wednesday came around I still had no power or a meter at the house. Once again I called to be givin the run around. Stream Energy told me the work order cancelled since it was a "work-around" order, and they would have to submit a regular invoice to get my services started up. I was finally in my house that next Monday, 10 days after I was scheduled to move in, and over $900 in hotel stays!!! They could not refund me any of it, even after proving to them that it was their fault I was in this predicament to begin with. My bill came in 1 month later, and it was a whopping $632. $107 for the meter box, $200 for 5 work orders I requested and that they never completed, $100 for 2 connection fees, and the rest was kilo-watt usage. I called Stream Energy and the manager told they would refund the fees on the next bill but to pay them right now and they will get credited. I did not agree to it, and told me the manager to please take them off right now and he agreed to it. I told him I was only paying the meter charge and the kilo-watt usage, and he told that was fine. This month I received my new bill, and the charges were not taken off. I was given a notice stating if I didn't pay my past due I was being disconnected. I then called back and they once again told me they couldn't anything for me (surprise surprise), and that the fees were going to stick. I canceled my contract with 7 months left. I would rather pay my cancellation of $300 then stay with this type of company. I advise anyone out there to never get Stream Energy. Learn from this experience.
David , Keller - 2012-08-16 16:14:53
I've been a Stream customer for only a month and a half and already I'm ready to switch. I called to setup my account the week before we moved into our new house and, although I could hardly understand the rep I spoke with on the phone and had to have him repeat everything, everything appeared to be setup correct for our move. The day we moved in, the power was off. I had to escalate to a supervisor to get it turned back on in the next 12 hours. Secondly, they botched my name, both first and last, even though I clearly spelled it for them on the phone and udpated it on their website. English is a challenge to each of the 5+ reps I've spoken with in the past month. My first bill had a $250 penalty for early termination - AND I HAD ONLY BEEN A CUSTOMER FOR 1 MONTH! Another phone call and that was credited but what a waste of my time. Today, I received an urgent email saying they've been trying to get a hold of me because my contract expired and I need to go lock in a new rate... Really? And I had committed to a 1 year contract with fixed rate. Oh, well, if that's expired after just 1 month, so be it. If they can't keep track of my contract and can't understand me when I call them on the phone, I'm switching to another company who is just a bit more competent.
Ripped Off , Spring - 2012-08-09 07:14:23
My advice is stay away, far far away. I switched over to Stream because they were offering a better rate than the company I was with currently. I had no complaints with this company until my contract expired and switched to another company with a better rate. Approximately a month after switching I received a bill for $3200.00. I have been in my house for over eight years and my bill with Stream during my contract was always in line with my average electric usage; however, they claimed that Reliant was guesstimating my electric usage for the last 7 months and the bill for $3200.00 was a true up from the guesstimate. In all my time in this house, my highest electric bill was $480.00. According to what I already had paid on my electric bill, plus the "true up", my average electric bill would have been over $700 plus dollars. Of course, they would not allow me to talk to any supervisor and would not listen to any reasoning. They ultimately threatened to send me to collections and ruin my credit if I did not pay.
Daisy, Copperas Cove, TX - 2012-07-08 19:47:23
My husband and I were referred to Stream Energy and we had no complaints never had any type of problems with them. We moved a little over a year ago and just a few months ago, we received a check from them for a very big chunk of money because we left off on good terms with them! It was such a blessing and a huge surprize! :) Thanks, Sir's & Madam's of Stream Energy XD
Stephen W. Westfall, La Feria, Texas 78559 - 2012-06-12 06:10:51
I have been a customer of Stream Energy for about 2 years. During that time I have had no problems with them at all. Only once, my power was turned off because I was late with a payment... didn't realize it. But, although they told me up to 48 hours to be reconnected, it was done the same day, in only a few hours. They have to say 48 hours because the man in the field may be in an entirely different area than yours and can't just drop what they are doing to serve you at that moment.
Emily, Burleson - 2012-06-05 15:13:50
My husband and I have had their service for a few years with no problems until our last move. I had called a week ahead and scheduled our connection date at our new house and was given a confirmation number. Apparently, they can just come up with a random number because as soon as our landlord disconnected his electricity, what do you know, we were in the dark. Had it been just me and my husband we probably wouldn't be as irate as we were but having 2 children in the house, one only 3 months old, we were super pissed! They apparently do not have the technology to send out an emergency order to Oncor either. So after 2 hours of yelling at them demanding my power be connected I got an "I'm sorry for the inconvenience but there is nothing we can do." The best part is after being told we will have $50 credited to us on our first invoice and then calling back once already to have the credit applied, I got a disconnect for non-payment notice. The cherry on top was when I called back today to have the credit applied (again because it wasn't applied the first time I called in about it) I was told by a complete moron that I would have only been credited the $50 had I been originally been charged a priority connection fee. Which the credit was given for the inconvenience of not having service and nothing to do with a priority connection fee. Well it took at least 5 minutes of me demanding to speak to a supervisor before she actually transferred my call, which the entire time she claimed that it was impossible to transfer my call. I'm pretty sure she wasn't the only person in the call center that day! Once I was on the phone with the supervisor, who apparently can read the notes on my account correctly, he applied the credit and was as nice as can be. He told me that anytime a supervisor has to take a call like mine that they review it with the first rep that answered the phone and assess how they could have handled the situation better. I don't know if literacy is required for their reps but maybe they should brush up on their reading skills.
TRB, HOUSTON - 2012-05-14 06:13:58
WE HAVE HAD STREAM ENERGY SINCE NOV 2011 AND NEVER MISSED A PAYMENT. IN MAY WE MISSED AND RECEIVED A DISC NOTICE FOR MAY 10TH, HUBBY READ IT WRONG AND SAID IT WAS MAY 15TH (MY PAYDAY) SO I DIDNT WORRY ABOUT IT. OUR LIGHTS WERE CUT OFF ON THE 14TH (MON) SO I PRAYED ALL THE WAY TO WORK NOT KNOWING HOW I WAS GOING TO PAY AND FINALLY AFTER BEING ON HOLD AND GOING THROUGH THE AUTOMATED SERVICE A FEW TIMES i GOT A LIVE PERSON WHO TOOK MY BANK INFO OVER THE PHONE, GAVE CONFIRMATION# AND WHEN I ASKED WHEN THE LIGHTS WOULD BE BACK ON HE SAYS OH YOUR LIGHTS ARE OFF, HELLLOOO YES I SAID THAT IN THE BEGINNING OF THE CALL. HE SAYS I NEED TO TRANSFER YOU TO A CUSTOMER CARE SPECIALIST, I AM PUT ON HOLD AGAIN AND THE LADY TELLS ME IT COULD BE UP TO 48 HRS......I SAID U MEAN TO TELL ME IT COULD TAKE 2 DAYS, I HAVE A 3 MO OLD BABY IN MY HOUSE. SHE SAYS IT COULD BE SAME DAY BUT WE CAN'T GUARANTEE, MIND U I MADE THE PAYMENT BEFORE 8 IN THE MORNING. CUSTOMER SERVICE AND STREAM ENERGY SUCKS, I WILL CONSIDER CHANGING COMPANIES ONCE MY 6 MO CONTRACT IS UP...........I JUST RENEWED SO ITS GOING TO BE A LONG 4 MORE MONTHS. DO NOT SIGN UP WITH THIS COMPANY, IF YOU DO BE SURE TO PAY YOUR BILL BEFORE THE LIGHTS ARE CUT OFF BECAUSE THEY ARE NOT WILLING TO WORK WITH YOU AT ALL.
danielle, killeen tx - 2012-05-01 00:00:00
They are by far the cheapest company here in killeen. Haven't seem to run into any issues other than their very rude customer service. Have never been late or missed a payment except for one time when I was in the field I called a day late and they were completely rude Like it was her money. I felt as if I forgot to pay her directly. The customer serivce needs to change
Jennifer Barry, Richardson, TX - 2012-04-30 00:00:00
I've had Stream Energy for many years and never had a problem. I liked the option to get a green energy plan. Then I moved and put in an order to transfer my service. The previous tenants also had Stream Energy, so when their disconnect went through, we were left in the dark. With some pressing, the customer service rep admitted our order didn't go through correctly. We were then told it would take several hours to get reconnected. Today I get a huge bill for "early termination" for them shutting the electricity off after 2 days. I get shuffled from one department to another and hung up on. I certainly won't be renewing, using them for my business, or recommending them to anyone.
Priscilla, Houston,TX - 2012-04-12 00:00:00
Ever Since I switched energy companies I have saved so much money on my light bill.
Mr Sanders, Dallas - 2012-03-29 00:00:00
I currently have 3 stream electric accounts and have done business with for years. I am in the investment business of buying and selling homes, constantly needing service turned on and off. Getting new service with these guys is the most painful call I make. It always starts with a rep who can't speak or communicate the English language or read number back to you? After 30 minutes of torture they tell me I have to pay a $250.00 deposit. I then ask to talk to a supervisor and he says it's a new policy everyone pays a $250 deposit for new service. What a shame....
Darla, Texas - 2012-03-23 00:00:00
With TXU I would pay 400.00 to 600.00 a month, for the very cold and very hot months..The same thing when I switched to Reliant.. I switch to Stream Energy two years ago.. I now pay 120.00 to 225.00 during those same months..
MARILYN, TEXAS - 2012-03-22 00:00:00
I have been with Stream about 6 months, and i was suppose to have been charged at 9.5, come to fine out i was being billed at 11.9. I called to see if they could change it and correct my billing, they told me no. So i asked for a manager or a supervisor and they said there was no one on the floor for me to speak with. My bill started off like 152.00 per month, and then i go the shock of my life 375.00 per month and the sad thing is nothing have changed. Everything have been the same and when i got that large bills i started cutting down on what i was using and the bill keeps getting higher. This company is a rip off, somebody needs to do something about them.
Anonymous, Texas - 2012-03-20 00:00:00
Have been a Stream Energy Customer for 5 years. They always have great rates and excellent service.
Lou A Rodriguez, Dallas tx - 2012-02-26 00:00:00
Great company never had a problem one of the first to get it in 2005 and still have to this day.
Sabrina Carter, killeen TX - 2012-03-09 00:00:00
recently moved to the killeen area and was told that I had to use stream energy. I was locked into a rediculous one year contract at the highest kw rate ever 9.1 kw,within a month I found out about other energy companies with much lower rates and contracts from 3-6 mos. I tried to get out of my contract with stream. I had yet to received my first bill. I contacted stream and was told it would cost $250. to get out my contract. I request flex.rate they refused....DO NOT SIGN UP WITH STREAM EVER GO TO RIGHT TO CHOOSE.ORG FOR BETTER RATES
Suzanne Butler, Dallas, TX USA - 2012-02-15 00:00:00
The company botched my address change/transfer of service; I was without power at my new house and they basically told me tough luck. They did agree to refund the $4.76 they charged me for the day I didn't have service but never did. On the phone with the associate, I asked to speak with a manager since she couldn't handle the waiving of $4.76, and I was told that she was the escalations department and there was nobody else to speak to. I was calm and polite, so I was quite taken aback when she became aggressive with me. I've never experience that with a customer service professional before. Would recommend NEVER using this company if you anticipate ever having to call customer service for anything.
Teresa, Texas - 2012-02-12 00:00:00
They do not work with you at all. I lost my job and called trying to get help and they told me i could only have five days to pay it.
Jim, Haltom CIty, TX USA - 2012-01-29 00:00:00
-Decently competitive rates -Good on boarding customer service -Terrible existing customer service -Horrible website -Limited and expensive pay options -Difficult to get them to fix mistakes I was a member with this company for two years without much issue. Then I locked in a flat rate just before I moved apartment buildings (not complexes, just one building over). I had locked in at a low rate given my usage history. When I moved they reset my rate much higher because they were basing it on the previous renter's usage. I explained I had just moved buildings, had the same floor plan, and would be using the same electricity. Pointed out the date I locked in the rate and how they jacked it up a week later. Long story short it took me 2 weeks dealing with them to get it fixed. When you sign up they very friendly customer service in the US. Once you are a customer they ship off your service needs south of the border somewhere and the language barrier creates a nightmare. STAY AWAY
Chad, TX - 2012-01-06 00:00:00
Worst electric provider ever. I have been with them for five years, never a late payment. I make a mistake and ending up sending their payment to the gas company due to an online banking mistake I made. I called when I received the disconnect notice. Customer service assured me it was no problem and that service would not be disconnected for 6 days. Two days later, the day the bill cleared my bank correctly, I get a disconnect notice stating they were shutting me off at midnight. Three customer service reps, call me a liar saying they did not call. Gets worse the late notice does not include late fee which I now find out I will owe next month. They draft my account tell me to fax them a copy and they will look into it, by then will probably be in the dark. I have paid it and for their sake I hope they figure it out in time. I will NEVER renew with this company EVER again. Dis-respectful, rude, they obviously do not need my business. Think they forgot it is a two way street. Your FIRED.
Rachel, Austin, TX - 2012-03-06 00:00:00
I had moved out of the Stream Energy service area and was told by a representative that all I need to do is fax in my new lease to get the early termination fee waived. A week after I faxed them the new lease, I received a bill including the early termination fee. After getting hung up on multiple times while on hold, I finally spoke to someone who said that they never received it and to check back in a week. I'm not sure why it should take two weeks for a fax to go through...ANYWAY! After finally speaking to someone who spoke English, I got the info that the fax number on the website is wrong and I need to resend. Also, it took six different people over the course of a week to tell me that they do not service where I currently live. They kept having me call different companies to get to ESI ID yet nobody could tell me that they do not service that area. To sum it up, they ridiculously lack customer service and I would not recommend them to anyone.
Kevin, D/FW TX - 2011-12-09 00:00:00
I waited to cancel service until I received the letter that said we could terminate without the fee. Reliant (30% cheaper!) switched us over and Stream still tried to charge us the fee! I wonder how many have actually paid this fee and shouldn't have???!!! By the way...they did remove the fee but only after I spent much time with them on the phone.
Not a satisfied customer, Texas - 2011-10-10 00:00:00
I got service from them 3 months ago never got a bill from them until 3 weeks from now, my bill was very low, (under 20 dollars) I called it in to see if it was correct and they said it was, so I paid the amount. That following week I just so happened to be off and my lights were off, I called was back and forth with them and centerpoint to get my lights back on and they told me they would be on four days from now because some how I called and canceled from them on the same day I called for their service. Which was not true if I paid them two weeks ago, it was a big mess and someone wasn't doing their job and they where trying to place the blame on me like I was the one who did all of this, I told them I don't have any family close by and I have kids, is there anyway they could get them on as soon as possible and all they could say was, "Well we put your order in today so it should be on Monday", mind you I called them Friday morning...who wants a light company that would that to anyone
Mollie smith, Fort worth USA - 2011-09-09 00:00:00
I called 3 or 4 times it's take over 30 mins the customer service I receive today was great but the problem is the time someone from this company need to call and you will see the problem right a way
Jessica, Texas - 2011-09-01 00:00:00
they have been an overall good place, but when it comes down to needing help they will help but only 4 times a year. then after that u must pay in full, they do not take into consideration, if u even pay 95 % of the bill (not pasted due)they will still cut u off. Great price but not so helpful when comes down the helping u keep your lights on! :/
Ross Moroz, Dallas, GA USA - 2011-08-08 00:00:00
I received an invoice for July in the amount of $33.40. I paid it in full 10 days before the due date. In August I received an invoice stating that I owed an additional $38.72 and was in arrears. I have bank statements showing when my check was paid. I have the originals of both invoices. When I called a very rude and surly person told me I was sent two invoices in that month and that no explanation was necessary.
scalf, Dallas, TX - 2011-07-28 00:00:00
Stream is excellent! Always helpful! Always talk to a person.
Lelia Spencer, Nocona, Tx USA - 2011-07-22 00:00:00
This is a great energy server. They have good prices and are willing to work with you. I would recmend them to all my friends!
Mike K., Richardson TX - 2011-07-20 00:00:00
Moved to Stream from TXU 2+ years ago. Savings were great compared to TXU and the 100% green plan rates have been very reasonable. Customer service has been good and the reps have been courteous. Two complaints - First - They do charge a fee ($3.95 at last check) to pay by credit card online. Really don't like this, but it is not a deal breaker. We've paid it the old fashion way - mail a check every month (usually more than a week ahead of the due date) to a local PO Box in Dallas. Second - On two occassions it has taken them more than a week to post the payments. The mail may be slow...but its not that slow! On both occassions the customer service resolved the issue to my satisfaction. As of 7-20-11 at the end of my current plan, several competitors are offering much better rates, so we are making a change. If Streams rates are back inline next time my plan is up,I would consider moving back.
Anonymous, TX, USA - 2011-07-04 00:00:00
Stream is great when you are signing up. The sales reps are very nice and easy to work with. That is where it ends. Once you are a customer your customer service needs are shipped off to a call center that provides customer service for 10 other companies. They don't know what is going on and tell you to call the service provider directly who tells you to call stream. I moved from one apartment building to another in the same complex and my "fixed" rate some how doubled because I didn't have a "history" of use. It took me 2 months of constantly calling them and having my issue "escalated" before it was resolved. My contract just expired and I am moving providers. In addition to that nightmare their website is very poorly built and difficult to use. I only gave them a half a bulb because I couldn't give them a zero.
Richard Schmidt, Texas - 2011-07-02 00:00:00
I have had ongoing billing and payment posting problems with Stream Energy. Calls to Customer Service seldom resolve the issues. I recommend to stay away from Stream Energy.
Andrea, Corpus Christi Tx - 2011-06-28 00:00:00
This company has HORRIBLE customer servuce!! When transfering my service to new apartment Stream energy never told me my apt required a permit from the city, I paid for a priority connection and the worker who determined the electric couldnt be turned on never even contacted me to let me know so when I called customer service they just told me to wait and be patient for it to be turned on (which it never was). The worst part about it is they also told me that if I wanted my current apt's electric to be turned off on the 1st I would need to request for it to be turned off on the 28th because it would take 3-5 days from the request date.... welll I woke up on the 28th to no electricity at either apartment!!! Also..they charged me for the priority fee when the guy never turned the new electric on, and they charged another fee to get my current electric back on. No one would even help me or admit they were wrong, everyone had an attitude. Switched to 1st choice power... very polite people!
A.J. McCann, Santa Fe, Texas - 2011-06-24 00:00:00
I had no problems with Stream for the two years I was with them, but, when I tried to sign up again they did not want to talk to me.
Chrissy, Killeen, Texas - 2011-06-14 00:00:00
We have been with this company over 2 years. We are changing providers today. We have had a few issues with customer service, they have raised their rates a lot over the time as well. I would not recommend this company if you are looking for a forever type of company. We are now going to Brilliant Energy on a year contract.
W Walker, Dallas, TX - 2011-06-01 00:00:00
We signed up with Stream because they had a great rate (at the time). But EVERY time we had to deal with their Customer Service Dept., it was a disaster-- from long hold times on the phone to reps. who apparently were taking ESL classes at the local community college. Apparently, they can offer great rates because they hire less qualified individuals and pay them less. It really showed from the time we signed up until the time we cancelled (which was another nightmare story). Please BEWARE of Stream Energy.
Darrell Dunn, Bedford, Texas - 2011-05-11 00:00:00
If I could rate zero for Stream Energy on this review form I would. Stream Energy customer service is non existent. They totally screwed my new location start-up and refused to make it right without getting outrageous penalties. I would advise everyone to avoid Stream Energy completely. They apparantly have no way of circumventing misplaced corporate policy to properly address customer needs, even when they are wrong.
Mike Taylor, Dallas, Texas - 2011-04-14 00:00:00
Signed up with Stream Energy for a rental condo in Feburary on a fixed annual rate with the understanding there will be no early termination charge if the condo was sold and leased before contract expiration. Now, they are telling me I need to pay for $250.00 for early termination charge.
Anonymous, Texas - 2011-03-24 00:00:00
I have been with stream for over 6-7 years and never missed a payment. Some how in Feb I did and the bill was for $72.84 and I was only 18 days late when my power was shut off. No notice nothing not even a courtesy call.
Robert, Kemah, TX USA - 2011-03-17 00:00:00
I have been with Stream for a few years now. They have now incorporated better services and payment options that makes me hesitant to join a competing company. They have always given notices and reminders when I forget to pay, and never quickly to jump on cutting the power. They have even removed some fee's for me a few times. The prices aren't the absolute lowest, but peace of mind is worth more than $2-$3 a month.
Simon Ng, Housotn, TX - 2011-03-15 00:00:00
I called customer service and was on hold for 4 hours before someone who can hardly speak any English to answer. I email them afterward to address the problem and get a standard reply. Unless you never have to contact their customer service, stay away from Stream. They don't care about their existing customers.
Tom Marshall, Plano, TX - 2011-03-14 00:00:00
I have been with Stream for almost 6 years and have never had a problem. Very competitive rates and really easy to deal with them.
Anonymous, - 2011-05-04 00:00:00
I've been with Stream since 2006. I haven't had any problems (other than a pretty high bill in the summer time) with them. UNTIL I tried to request my good payment history from them so I could get pre-approved for my 1st home. I started requesting this information on April 18, 2011. Its May 4th. After MANY calls, providing two different fax numbers (just in case) and speaking to "supervisors" that promised me a fax within 24 hrs, I still have received nothing. They refuse to expedite my situation or transfer me to the department that actually sends the fax requests to get my information. All they do is "confirm" from the notes in their system that it has been faxed. To both numbers. There's no way BOTH numbers didn't receive a fax from them!! One would think that a good customer with a good history who has NEVER been late would at least fulfill such a request. I am very disappointed.
Malcolm Matthews, Corpus Christi, TX - 2011-03-07 00:00:00
Upon cancelling utility service with Stream Energy I received a bill marked FINAL INVOICE (yes, in caps). This billing included a notation previously invoiced amount, cancellation charges, total current charges due on a due date, and the due date, totaling $264.64. I paid the TOTAL PAYMENT DUE on the FINAL INVOICE, well in advance of the PAYMENT DUE DATE, only to receive, three weeks later, a dunning notice (on bright yellow paper yet) for an amount listed on the previous FINAL INVOICE as 'previously billed'. As that amount was itemized on the FINAL INVOICE was one not to assume it had been included in the TOTAL PAYMENT DUE? When I asked the customer service person to speak with a supervisor I was told they could not connect me, and that they do not have the ability to call back on issues like this... in other words, go away. There is not a path to supervision or dispute mediation, only a threat of collection an the ruin of your credit rating. VOTE NO for STREAM.
Avalon Pyramid Dojo, Princeton TX - 2011-03-07 00:00:00
Going Elsewhere for a better rate.
Anonymous, Texas - 2011-03-07 00:00:00
When I needed information about renewal I could never get anyone to call me back. Their rates are deceptive in that they charge a much higher rate when your usage is under 700 kwh even thought they quote you based on 1000 kwh. The 1000 kwh rate is competitive but 7 months of the year I do not use that much and the rates turned out to be much higher.
Anonymous, Glen Rose, TX USA - 2011-03-02 00:00:00
Prompt, effeceint, Offer varity in plans
John, Laredo, Texas - 2011-03-01 00:00:00
When I signed up I was told I would be on a 9 cent rate if I sign for 6 months but my bill shows I am paying an 11 cent rate. Poor customer Service.
chris, Texas - 2011-02-24 00:00:00
Customer service is the worst I have ever had to deal with, I have just given up on calling them because I know I have a better chance talking to a wall.
Karen, Temple, Texas - 2011-02-22 00:00:00
I have been with Stream over a year. Never a billing problem and I am very happy with my rate and my contract renewal experience. I recommend Stream to all my friends.
Melvin Nash, Weston Lakes, TX - 2011-02-15 00:00:00
For the second time, STREAM has lost my payment; then they send me a disconect notice. They need some new help in the billing department! Everytime this happens, it takes hours of my time to correct.
Anonymous, texas - 2011-02-02 00:00:00
horrible customer service. I moved and had my service transfered and called to settle up my bill (transfer fee, last months bill etc.) was told one amount. I asked if that was for everything, if my bill was paid up. Customer service rep said yes. After I paid, he then tells me I still owe 60 dolllars on my bill for some other ridiculous charge. When i asked the rep why he didnt tell me that amount when i asked him how much i owed, he couldnt explain himself and got an attitude and was extremely rude. I asked to talk to someone higher up than he was and he informed me it would be noted on my account and i would have to wait another 30 days and call back because of their billing cycle. If someone were to investigate the extra charges, i would have to pay them and then i would be re-imbursed at a later date. Needless to say, you cant talk to who you need to talk to, and just talking to the customer service reps is hard enough.
SANDY, LOS FRESNOS TEXAS - 2011-01-31 00:00:00
OMG I HAD TO PLACE A ORDER 2 TIMES TO GET MY LIGHT JUST TRASNSFERD! SOMETIMES I CANT EVEN UNDERSTAND THERE LANGUAGE!! VERY VERY UPSET!!!!!!
margaret harrison, texas - 2011-01-24 00:00:00
cannot find help on the website-- t seheirt up is not user friendly. when you finally get someone on the phone they say someone will call you back in two days, doesn't happen.
Anonymous, Texas - 2011-01-25 00:00:00
Looking for another company. Almost 3 yrs of the worst service and rates I have ever had!
Very Unhappy, Texas - 2011-01-12 00:00:00
I found out that this company had been selling energy to a person who simply gave my First and Last names and SSN. They do not have any other info about me. So said their collection agency. That kind of attitude promotes fraud. So, they may be good for frauds, but I do not know how well they'd treat the customers, if they are only interested in quickly qualifying anyone with just name and SSN and nothing else or history of the customer.
Disastied Stream Customer, Dallas, TX - 2011-01-11 00:00:00
I have been with this company over 4yrs and must now call it quits...I recently moved from one apt to another transferrng the service only to find out that I LOST the aver billing that I had 4 months prior to the move...Not only did I lose aver bill but I have to pay the difference which is outrageous...very high $$$...Also the customer svc reps only know how to read, no understanding of our culture as U.S consumers...For the first time in my life I will contact the Tx Public Utilities Commisson for help...For those that are new to the company - good luck...By the way, I am one who has always paid bills on time every month..
Ramiro Lopez, Weslaco,TX - 2011-01-05 00:00:00
I am happy with the company.
Anonymous, Grand Prairie Tx - 2011-01-03 00:00:00
I am another customer who is actually writing to say something good. I switched from Txu charging me 13 cent a kwh, and I locked in with stream at 8cent numbers don't lie. So I have been very pleased with the price difference. I pay by bill on time so have no reason to deal with customer service or have my electric cut off. But like everything else everyones experiences are different.
Ron sharp, Grand Prairie TX. - 2011-01-07 00:00:00
Great experience with Stream terrible experience with ONCOR owned by TXU
Kurt Wilson, Dallas, TX - 2010-12-19 00:00:00
My experience with Stream Energy has been nothing but great so I was confused by all the bad reviews. Then I looked at the reviews of other electricity companies and they are mostly all bad also. So it's apparent that this website is a place for people that don't pay their bills on time to come and complain. The problem isn't Stream Energy, the problem is people that want to make excuses. Otherwise you have to believe that service is bad at every electricity company.
Damon Burlison, Dallas Texas - 2010-12-03 00:00:00
this company has the worst customer service i have ever delt with. The agents are rude and there are no supervisors to help someone out. The only answer from the staff, that does not speak english very well is "am sorry I could not make you happy today." Very frustrating. Good luck if you use them , all they care about is the extra charges.
T Wms, Atlanta, GA. USA - 2010-12-15 00:00:00
Very good experience. Automated systems with good prices and customer support
Jose, Texas - 2010-11-29 00:00:00
Bad experience on my service being disconnect on a computer error on stream energy and still I am getting charge for the disconnections fees.
Robert, Round Rock, Texas - 2010-11-22 00:00:00
While their rates started out competitive, they are now more expensive than the competition and we are locked in to a higher rate. The worst part of it is their customer service and bill payment service. While they advertise free online bill paying, they still have not activated our account to where we can make online payments. Their customer service reps say they have a problem with their system but we have to pay $2.95 to do an online payment. When we asked them to wave the fee, they hung up on us. I definitely recommend you stay away from Stream! They do not not act like a professional company and are certainly not on your side. I would jump in a heartbeat if they did not have me committed to a contract through April.
Gus, Dallas, TX - 2010-11-12 00:00:00
Stream Energy has very long phone wait time if you are an existing customer. Customer Service Reps are VERY bad, can not answer ANY question without reading from a card. I transferred from TXU. Stream Energy rrices are HIGH and in the end I went back to TXU. I would not recommend Stream to my enemies.
Anonymous, South Texas - 2010-11-06 00:00:00
The billing and account management department at Stream Energy is pathetic. We have received a disconnection notice even though our account is paid in full, and what's worse is that the fax number(s) that they've provided for us to send proof of the posted checks are off line. This company is turning out to be some sort of scam and they have been reported to the PUC and to local news media watchdogs. Be careful with these scam artists!
JT, Round Rock, Texas - 2010-11-08 00:00:00
I know you probably rarely hear from people who have had a good experience but here goes. I have had this service for 6 months now and just renewed again. So far I am very impressed. I haven't had a reason to call customer service since I pay my bills on time every month. But everything is well run. My bills come, they are lower and my electricity is the same. I was a little skeptical when someone asked me to be their customer but I couldn't be happier with the savings. The rates just went down again. So I am very happy.
BA Loisel, Houston, TX - 2010-11-01 00:00:00
Stream customer for over two years and then moved to new address. You do not transfer service w/Stream. You get a NEW account when you move. Did not get final bill from old address. 15 months later get letter from collection agency for the $62 final bill. Called Stream and spoke with no less than 4 people. First guy did not understand my frustration and refused to let me speak to supervisor. Hung up on me while "transferring me" to customer mediation specialist. 2nd guy was not much better and 3rd guy (the mediation specialist) at least got me to a supervisor. The last one who claimed to be a supervisor (but I don't think really was) none of them seemed to understand that I was STILL an active Stream customer. No final bill was sent to me and my information was the same. If the collection agency could find me for the 'final bill' how come Stream couldn't? I was 'hiding' in plain sight.
Anynomous, TX - 2010-10-30 00:00:00
Right now I'm sitting in front of the fireplace trying to stay warm. My electricity was disconnected. I was told there was a fee for DISCONNECTION, RECONNECTION AND PRIORITY RECONNECT which I paid all of the above. I then called to see how long it would take them to reconnect. They told me both reconnects would take from 24 to 48 hours. What's the use in paying the extra when they are going to take their time in reconnecting you anyway. Also, it took them a whole day to receive my order to be reconnected which I was charged another fee for the next day. I believe it's a ripoff when they charge you all these fees when it only takes them an hour to disconnect your service. I will advise all my friends to never use Stream Energy. I actually spoke with 8 representatives and after all of that, I still have no electricity. My reconnect order was cancelled by one of the incompetent representatives. What's the use???
Jack Phipps, Harker Heights, Texas - 2010-10-29 00:00:00
I am the Service Officer for VFW Post 3892. A veteran came to us for help with his bill. We were able to secure the funds required. After being on the phone for four hours and having to reconnect four times our Quartermaster was able to get the instructions for the pledge department. After following the instructions and faxing all required documents he put the check in the envelope and mailed it to Stream. When the veteran's wife called Stream to find out when the power would be reconnected, she was told it takes 4-5 days to process a fax. This seems like a long time as transmittal is instantaneous. And she was told that the QM would have to speak to the pledge department, so she called me. I called the QM and he said when he called that number he was put into an automated system where there is no opportunity to speak with a person. This family will be without power unfairly from today, 10/29/2010, until it is turned on. Again, instructions were followed, pledge made. ?
Susan, McAllen, TX - 2010-09-17 00:00:00
I signed up for a 6 month contract with Stream Energy. About 5 1/2 months later I received the warning email advising me that my contract would be expiring soon and that I would automatically be on a month to month variable rate plan until I signed up again. Because of some minor problems I had experienced with customer service, I decided to switch to another provider after 8 months. I then received a notice that they hd me listed as signed up for a 9 month contract, not 6 and so I would have to pay a $250.00 early disconnect fee. I had signed up with my daughter at the same time and hers was 6 months as well. I tried to re-activate the Stream account to wait out the last month of their "9 month" contract but couldn't do it on the phone or online. I still refuse to pay the disconnect fee as it is not fair. They have harrassed me with bill collectors ever since. But I won't pay it. Their changes to the original contract and refusal to reinstate the contract for the month was unethical.
Phyllis Weeks, Zapata Texas - 2010-09-16 00:00:00
Cannot get service transferred from previous owner to new owner without interruption in service. Been working on this 6 mo. Finally in the process of disconnecting service for previous and attempting to start new service. It has bee exasperating. Old owner still getting bills and has to mail them to me which I then have to pay a late fee because of the lack of your being able to transfer service smoothly. What a pity.
Nydia Ruiz, Texas - 2010-09-01 00:00:00
Lousy customer service and too long of wait for them to come on phone. And when they finally come on they make mistakes on your account.
Anonymous, Houston, Texas - 2010-08-31 00:00:00
Due to oversight, my account was one month overdue and they cut off my service. I called to try to have the power turn back on and was on hold for over TWO HOURS!!!
Deborah, Texas - 2010-09-16 00:00:00
I have been with Stream Energy for a little over a year now and would not recommend them. I can't switch until my 2 year contract is up in January 2011 without being charged $250.00. Customer service is TERRIBLE. You call, hold, enter the same information over and over again, can hardly understand the people your talking to. They almost refuse to let you talk to a manager. When you do, same thing all over again. Charges are questionable but it's almost impossible to resolve because of holding for literally hours at times. But they are really quick to disconnect when they want to. I will be changing as soon as possible. I would NOT recommend using them unless you like being extremely irritated when dealing with your electric service.
Adetunji Bello, 12318 Fairpoint Dr. Houston, Texas - 2010-08-30 00:00:00
I am not happy at all with the customer service of the organization for the following reasons: 1. It takes too long time to get and agent to talk to on the phone. 2. I helped to secure a new customer new to the country. When he started work and I called stream energy to change my name from the account to the new customer's name, it became a big problem to effect. Surprisingly, I was called by by a collection agency to pay for a bill I didn't incur because the new client failed to pay for a month or so. I have never been contacted by Stream Energy and I have never seen the said outstanding bill. Now, the collection agency is threatening me that it will be reported in my credit report for not paying on a bill I am not even aware of until today. To make mattters worse, your agent on the phone cut me off when I was explaining to him.
C E M, Texas - 2010-08-30 00:00:00
This company is not good. They charge you ridiculous rates in the summer, charge you to have someone come read your meter, and give you a late fee while you wait for the reading!!! Just ridiculous. Also, when you call in no one speaks English!!!! Good luck if you go with this company.
Danielle, corpus christi - 2010-08-21 00:00:00
My biggest complaint is that they charge me to pay my bill online. And there customer service is very much lacking.
Rosie Andrews, Richland Texas - 2010-08-21 00:00:00
a really good service until you need help -- thats lacking a bit. i have been on this computer for 1 and 1/2 hours, and I have not gotten my business taken care of yet. however this is truly a very good and truthful company. i would highly recommend this electric company to all. They just need to work on their help for renewing service.
Sandra Ellis, McKinney,Tx - 2010-10-26 00:00:00
I am not satisfied with stream energy performance. My Lights got cut off after i pay the bill. I was told that my lights will be cut off,but i call in and talk to one of your customer service and all they could say was your electrict will be off. I made the efford and call it in when i got the notice of the cut off date,and promest to pay the bills on these dates 10/15 and 10/22 which i did so i don't see why you would take some body money and still cut off there lights and tell them it will be back on 24 to 48 hrs that not good customer service at all.I was recommend by a friend ,they said how cheap the rate was and how good your company was,i had your all over one year now i am not satisfied with your service.
Larry G, Plano, TX - 2010-08-12 00:00:00
Electricity is electricity. Under Texas deregulation you are basically deciding what you want to pay & who is going to bill you. My experience with Stream started with difficulty getting them to switch my service. Then came random billing dates, a failure to apply my payment which they did receive on time, an associated late charge with difficult removal of same, a double billing, & 3 lost faxes of my auto bank draft application. When they finally got an online ability to accept auto draft information they failed to send the draft to my bank & charged another late fee. These billing problems pale compared to their phone or email customer service. Email may or may not get a reply. My conservative estimate is that over the last year I have spent 5 hours of my life either on hold or attempting to communicate with several different people at each call who could barely speak english. Several times my call would simply get dropped and I would have to start the lengthy process over.
Denise Williams, Arlington, TX - 2010-10-20 00:00:00
Since switching to Stream my energy bill has been the lowest it's ever been. I did have problems with the initial set up but when I got to the right person to fix the problem I haven't had any "major"; problems. As far as customer service goes, if you've never worked in the customer service industry you probably feel like I used to feel "I'm the customer and I want what I want, how I want it and when I want it" News Flash........The customer ISN'T always right. I have 2 property's w/stream accounts for over a year and very happy with not having to pay huge bills in the winter and summer.
Amanda Kelly, Plano, TX - 2010-08-10 00:00:00
I was a customer for 10 years. I paid my bill online on 7/9/10 & was double charged $146.35. I faxed my bank statement to Stream showing it cleared twice. I called every day regarding this. Now, I am told that I never called in requesting a refund, and since my bank refunded me, that they no longer have any responsibility. On my bill, I am being charged $171.15 for last month, and it shows that I was double charged. Yet, they refuse to take any responsibility whatsoever in refunding my bank or I the $146.35. I am paying the last bill that I recieved and switching to Just Energy today after 10 loyal years! If you want to be ripped off and blamed for it, sign up with Stream Energy. I guarantee they will not let you down.
William Wright, Dallas, Texas - 2010-09-30 00:00:00
It is so funny to read the reviews. Notice how only people who have a problem write reviews. Just think McDonalds has served billions and has millions of complaints tens of thousands of law suits and haters world wide. The moral of the story is... you cant make everyone happy and some people will never be happy. I am happy with Stream. Just thought you should hear both sides of the story. Yes my rep did speak English, I was not on hold for 2 hours and if you pay your bill they dont shut it off. what a concept that someone would cut you off for not paying a bill... what a crock huh. (heavy sarcasm)Try not paying your car payment... see if they dont come take it back. Thats the way the world works people!
Oscar Martinez, Houston, Texas USA - 2010-10-03 00:00:00
This is the worst company my family has come across.3 out of the 6 months I have been with them, and they have messed up our accounts. Customer care was extremely rude and didn't have any sympathy. They business systems seem to have some kind of delay on them when you make payments.
K. B., Mineral Wells, Texas, USA - 2010-10-04 00:00:00
I've called multiple times asking question about my bill, and can never get a straight answer. Nor can I get someone on the phone who is easy to understand. I've asked on a couple of occasions "I'm sorry, I'm having a difficult time understanding you through your accent. May I please speak with another representative?" and I ALWAYS get hung up on. When I went to pay my very first bill from them, I asked if there was somewhere I could take my payment so it wouldn't get lost or stolen in the mail, and was told "Can't you just look it up online? I don't feel like giving that info out at the moment." REALLY??? THAT'S YOUR JOB! Not the best way to keep a client - unfortunately, our land lord set us up with them, so we are going to stick with them through the duration of our lease. If we resign the lease when it runs out, I'm going to request an energy company change. This company needs an attitude over haul. Big time.
tikkam k, fort worth, texas - 2010-10-21 00:00:00
my bill went from 250 to 400 after switching with them. after paying off my account 4 years later they said i still owe them money . please stay away from this fraud company.
Dianne Maurice, Houston, Texas - 2010-07-23 00:00:00
In 2008, the only surprise was additional "fees" for access, taxes, and "payment processing" [up to $3 if you pay online or at a local merchant in order to avoid the "late charge" problem when paying by check--the check clears the bank before due date, but they don't post it to the account on time]. Since then, problems with 1)renewing contract [which enabled the company to charge a higher rate] 2) accessing account when they changed web page providers [the new page wouldn't let me log on and locked me out] 3)reaching anyone live on customer support [on one occasion, a recording announced the toll-free phone number was temporarily disconnected] 4)receiving a disconnect notice when bill was paid on time, but not processed by their company in a timely manner. Today, once "fees" are added to actual usage charges, the savings over Reliant Energy is not worth the aggravation. The CEO @ Stream needs to spend less time posting to Facebook and more time running his company.
Debbie Reiser, Manvel, Texas - 2010-07-20 00:00:00
I locked in my rate for 2 years. In the small print, I missed the fact that they could charge me 16 cents a kilowat hour if I used more than 2000 kilowat hours! I feel that I was misled and duped!
Gary, Tyler, TX - 2010-07-20 00:00:00
I used to be an "independent representative" for this company. As such, I've dealt with my own headaches with them as well as customers - friends, relatives, etc. Problems I've personally seen occur include incorrect bills, service cut off without adequate notice, very short time from bill sent to bill considered late, hard to reach anyone on the phone... All in all, made me ashamed that I talked anyone into using this company. I certainly won't do it again, and switched my provider today, when my contract ran out.
Maka, Dallas, TX 75201 - 2010-10-12 00:00:00
We had our power cut off twice in the last couple of months due to accounting errors on Stream's part. Their customer service was non-existent! Talking with the technicians, I learned some horrible stories of how Stream is relentless in helping out its customers when a payment is delayed/lost/not made. I'm currently shopping for new service as we speak.
Lori Steward, Honey Grove, Texas - 2010-07-14 00:00:00
We started using this company when we lived in Bonham, Texas. At first, it seemed like a good deal. When we moved to Honey Grove, Texas our service was supposed to be transferred over. First off it was turned on at the wrong residence, and took approximately 2 days for service to be rectified to our address. We were sent on a wild goose chase trying to get it turned on, the customer service staff were rude and percentage rate was higher than it was quoted. We have had nothing but rudeness, un-helpful Stream staff from this company and and we have had other people who have stream experience the same problems. I have been in customer service and know the importance of courtesy to customers in order to maintain and keep them. Would I recommend this company? No I would not, because I would feel guilty should they be treated with discourtesy and lack of care and concern. The lack of disregard to customer service is a shame. Once the contract is signed, we are no longer a priority.Verytrue
James Jolley, Dallas, Tx, USA - 2010-06-24 00:00:00
I think that this company has a great marketing program that allows big rewards in getting others to sign up for low energy rates.
Jim, Texas - 2010-06-24 00:00:00
Stream is not good. Over a 8 month period 6 months we were charged a late payment fee. Our check was cashed days before the bill was even due. Stream sends letters they have no ideal they sent then when you ask about them they have no record of them. Suprised they can stay in business.
Unsatisfied Customer, Sugar Land, TX - 2010-06-23 00:00:00
I was misinformed of my options when I was planning a move. I was under the impression that when we moved to the new house, we would be under contract. When I received the electricity bills and saw that we were being charged a high rate, I called customer service. The customer service representative told me that I was not under contract. I was upset but went ahead and agreed to sign up with them for one year even though the rate was higher. Again, the bills came and I noticed that we still weren't on a contract. Numerous times, I called to have them correct the situation so that I would be get the contract rate I originally signed up with since the rates were currently higher. Each time, the customer representative told me that they didn't have the authority and my account needed to be reviewed and someone would call me back. I never received any callbacks.
Michael Jordan, Haltom City - 2010-06-21 00:00:00
Stream is cheaper the TXU and Reliaent engery and with out some of the fees they charge.
Joanne James, Clyde, TX 79510, USA - 2010-06-21 00:00:00
One of my bills "trippled". We were not told anything about a $10.00 service charge being attached to our bill. Cannot get in touch with person who signed us up. Does not return our calls. Changed five bills and all are costing us more than ever with WTU.
Jefferi Adcock, Manvel, Texas - 2010-06-18 00:00:00
Have 2 accounts with this company and have never been late on a bill. Customer service is frequently difficult to understand and can be rather rude at times. Service lacks any degree of personalization and you will have difficulty reaching anyone that would be in a supervisory position. A resolution specialist is of no help as they,to, provide the wrong information, thus, further delaying a resolution to the problem and creating a late charge for me. They are very inflexible and refuse to explain the reasoning behind decisions. This has and is causing me loss of sleep and so far the only way to rectify this is to pay them $500, because they refuse to issue a simple form requested by another company (won't explain why) These people have,literally, had me in tears.I will be "fussing" about all of this on facebook, etc... All of this originated with a customer service rep. giving me the wrong information.
TexDak, Houston, TX - 2010-06-18 00:00:00
At first, I liked the prices. But...It was difficult to get hooked up, because I needed my ESI# and Stream did not want to find it for me. They gave me a number to call for them (Hope you have patience and a lot of time on your hands). Stream has a tendancy not to send you a bill and then they call for you to sign up for automatic withdrawl the day before they shut your power off. This is not being late a few weeks, this happens if you late 2-3 days. You have about 3-4 days to pay before they shut your power off. If your bill gets lost in the mail, good luck!
Anonymous, Houston, TX - 2010-06-15 00:00:00
I have been a customer of Stream for several years and have always paid my bills. Last month I went on vacation and swore I paid my bill, but somehow over looked it. I got back and realized the mistake, but power was shut off! Less than 1 month from the last due date. So on top of being shut off, there are late fees, reconnection fees (regular or if you pay me $40 more for what they call a priority reconnection fee but it actually has the same time frame as the regular reconnection fee!) The whole time expressing my concerns, I am being up-sold on a contracted plan!!! This place is ridiculous. I will be switching!!
Nancy Evans, Magnolia, Texas - 2010-07-04 00:00:00
I have had the worst experience ever with an electricity company. My Landlord offered us a $50.00 off for month if we use STREAM...I wish I would have gone with Green Mountain Energy. Stream's customer service is horrible and rude and condescending. They send out disconnection notices if you are late by ONE DAY!!! Their pricing looks low on the internet...but their bills are astronomical. So if you are not a millionaire who loves to deal with rude unprofessional people who laugh at you for having an issue with their company...I suggest you go with a different company...if not....keep a good sense of humor.
Anonymous, Texas - 2010-05-23 00:00:00
I've been with stream energy for almost 4 years and I have not been happy. The only reason I haven't changed company s is because I am so busy that I haven't had the chance to change. There are many other company s that are far better than stream energy. Their customer service is horrible.
C.E. Harbert, Austin, TX - 2010-06-01 00:00:00
We had Stream Energy "Clean 'n Green" for the past 18 months. We signed up originally because of the price. Everything went very well! No complaints about any aspect. Once, we renewed our contract, as the price at that renewal was still competitive. Now, they don't have competitive prices any more. We're going to a lower-cost provider.
Pat, Texas - 2010-10-23 00:00:00
don't go near them. Had no contract with them and heard they jump rates to amazingly high levels. Tried to call them to tell them I was switching and never got a response. Bad news company.
mark, Midland, Tx, USA - 2010-07-08 00:00:00
This company is total fraud, i had a bill of 200 dollar for one month for one bedroom apartment out of one month i was not at home for 20 days atleast. I dont know how they count. Rip you off. Customer service is also no good at all.-- pathetic.. run away from this company
Anonymous, Laredo, Tx USA - 2010-04-18 00:00:00
I am a 2 year Stream Happy customer, it just keep getting better. My online payment company just added Stream, VERY practical... the well structured statement is something that i didnt get with my last provider... I DONT WORK for them and I am not getting paid for this comment, I wish all the comments were genuine and not by employees by the same company...
anonymous, texas - 2010-06-08 00:00:00
I have been a customer of Stream Energy for 6 years and the first 4 years were okay. But the last two years I experienced very poor customer service and was paying the highest rate they had (13.2/KWH). This last month before I could switch to a much lower rate, I was on their "variable" rate and was charged $0.12/KWH - their 'Green & Clean' plan, when they also have a variable rate of 9.6/KWH. Why would they charge me, a 6 YEAR CUSTOMER, the higher rate? Possibly because they knew I was changing companies? This is just ONE of the many complaints I have with Stream Energy. Mostly they have the worst customer service representatives who just read their lines from cue cards. Glad to be finally free from Stream and going to a fixed rate of 8.6 cents per KWH. :)
Anonymous, Texas - 2010-02-23 00:00:00
Stream Energy's customer service is a nightmare to deal with. Information provided is inconsistent varying from one representative to the next. I have contacted them over a dozen times trying to get a billing problem resolved. Contact on their behalf has been almost non existent at best. They just push the responsibility to the new electric service provider by saying that the other company "dropped the ball". Stream said as the customer "I probably have a better idea of how electric companies really work". Ultimately the customer pays the price! I would NEVER recommend this company and had been a loyal customer for over 2yrs!
TVK, Dallas, TX - 2010-04-12 00:00:00
For two years I have paid my Stream Energy bill electronically on the due date. Stream sends an electronic bill to my bank which sets up an automatic payment on the due date. In early April I received a Disconnect Notice from Stream saying that my payment was 2 days late. I checked with my bank and the bill was paid on time and they provided a confirmation number from Stream. Stream customer service would only say that it was a "mistake" and to ignore the disconnect notice. I have chosen to switch providers. I don't want to take a chance on them turning off the electricity "by mistake"/
LACEY, TEXAS - 2010-02-16 00:00:00
Love this Company. Have always received EXCELLANT service.
Sue Johnson, Houston, TX - 2010-02-15 00:00:00
Stream Energy are crooks. They take advantage of people, do not let customers know when their contract expires, poor customer service, etc. I would not recommend them to anyone
PLong, Houston, TX USA - 2010-02-12 00:00:00
My contract will be expiring with Stream Energy in September. I am counting the days!!!. There is no way, I will be renewing my contract with them. These people will "lure" you in promising lower rates and in the end, you will end up paying more than you think. RUN....RUN....RUN..... Everyone needs to stay with Reliant, TXU, Green Mountain. These companies may be a little higher; but, at least you know what you are getting.
Wendy, Mesquite - 2010-03-01 00:00:00
I have been extremely happy with Stream. I have saved a lot of money also. Very Very Very Happy!!!
JoAnn West, Forney, Texas 75126 - 2010-07-13 00:00:00
I was a loyal customer for over 6 years and referred many people to Stream without any compensation as they advertise and when I terminated my service 39 days before the 30 day grace period the charge was $250. They would not discount it in anyway. When I decided to try the new company it was with the knowledge that I would be able to come back to Stream but that will not happen. In the shape everyone is in today this is not the way to do business. Please check before you sign, the company I signed with is lower and I have it in writing that I will get compensation for referrals.
WENDI, VICTORIA, TX - 2010-02-06 00:00:00
Getting electricity on was simple, and it was even on ahead of schedule, but after I had the power turned off and moved out I received a bill for a month I was not even living there.
Lucy Wood, Keller, TX - 2010-02-04 00:00:00
I'm a former Ignite Associate and have worked for another electric company as well. Stream's customer service is very poor! Their rates are never the lowest. Educate yourself about de-regulation - Stream only bills you, someone else is actually providing the electricity! They are called the "poles and wires" provider and that is who you call when the power goes off. In my area, it is Oncor. Check terms of service to see if there is a monthly customer charge. Sometimes, even with that charge, they still might be the lowest. Since customer service and correct billing is the only thing they do - Stream does not merit your business!!
CGreen, Pflugerville Texas - 2010-02-04 00:00:00
Stream is not a company that works with any of its customers. We were late less that twenty days and owed less that $200, and they turned our power off in 40 degree temperatures with a one year old baby in the house. When we called to reconnect they did not help at all and acted as though our business was not worth the effort.
Marvin Gary, Houston Texas - 2010-03-04 00:00:00
I have been with Stream Energy for over 1 month and am happy to say that I wish I had used their service 4 years ago. Their rates are affordable and their customer service is excellent. I have been in Texas for 4 years and just got fed up with Reliant Energy taking my money. Stream is the way to go.
Ms Avila, Fort Worth, Texas - 2010-03-06 00:00:00
I am with Stream Energy currently and its my first month. I was told by a Rep that I was unable to lock in a fixed rate over the phone and he would have to mail me my information and for me to sign and return. Well the first thing that went through my mind was thats going to take a while and I have to wait to start saving money. I am a single mom and its hard enough trying to make it. I live in a ONE Bedroom, when I received my Bill....Oh My Gosh!!!! It was almost $300!!!! I called and spoke with Stream than I was given the option that a Rep could call me over the phone to lock in a rate. I was so upset because this option WAS NOT discussed with me the first time. Or I would have had that done the first month. Anyway,nothing they could do about it now, they got me!! Not sure if I'm going to stay with Stream I felt lied to. Very disappointed customer! :(
Evelyn Shelton, Texas...Houston - 2010-01-15 00:00:00
Stream or Ignite has no customer service. They do not respond to any effort to contact them.
Taylor, Baytown Tx - 2010-01-12 00:00:00
Stream has been good to me. Good rates, kept with there contracted rate, even when rates went sky high after the hurricans.
Anonymous, Dallas, TX - 2010-01-11 00:00:00
I'll echo what others have said here---based on their behavior, Stream seems much more interested in you giving them money than in them giving you service. I've gotten termination notices even when I've paid bills on time---I think they actually mail them just before the bill's due date. Of course, there's the "disregard if you've already paid" disclaimer, but it's clear that they want you on an extremely short leash (or auto-pay). Also, their averaged billing is...confusing and a bit suspicious. (which makes auto-pay terrifying!) According to their site, my kwh usage varies about 3% per month, through the year (which sounds averaged to me, and I thought the *billing* was averaged, not the usage, but...whatever). And, I'm on a fixed rate plan...and, somehow, my bills have gone up about 20% in the latter half of `09 over my bills in the summer of `09. I'll be moving to someone else when my contract's up.
Brenda Sanchez, Texas - 2010-01-11 00:00:00
The rates are great, and they have no service fees every month. I am so happy to b a customer.
Kevin Dobson, Texas - 2010-01-10 00:00:00
I have had a great experience so far with Stream. A friend asked me to be his customer. I have to admit that I was a little leary and had really low expectations. Shame on me because this is a good friend of mine who is a good guy from a good family. I have referred him several friends to be his customer and all have had good experiences. Once I understood the differences (good rates with no service fees, junk fees, etc.) I really became a fan. All I know is I pay a lot less than I did before and the service is better. Plus I am helping out my friend.
herman gordon, houston tx - 2010-01-09 00:00:00
5 to 7 days to process a bill is to long.
roktsyntst, Texas - 2010-01-08 00:00:00
Friends (loosly) get you in and you never get out- high price locked in ripoff scam...I was stupid to go with them. I will pay the scam 25 disconnect just to be rid of them
Lena Smith, Houston, Tx - 2009-12-28 00:00:00
Love this co. Have had excellant service
Lawrence Moore, Houston, Texas - USA - 2009-12-25 00:00:00
I left Stream Energy because they socked me with a incredibly high bill because someone in their office or outside their office did not properly bill me for prior months. Not even once did the customer service rep. I spoke to acknowledged Stream's error, but rather treated me as though it was my fault, and furthermore, no apologies were offered. When I paid my bill, I thought I was being a good payor. My budget cannot withstand these kind of errors. Stream Energy assumed I could pay a large bill in one lump payment. The only resolution offered was a pay arrangment. I feel I should not have to pay for their mistakes!
John, Augusta, GA - 2010-01-06 00:00:00
I have never had such a poor experience with a company as with Stream. Twice, in August and December of 2009, I submitted paperwork, per their solicitation, to fix my rate. Twice, my paperwork was not processed. When I realized my rate was not fixed, I inquired as to why only to learn that I failed to "check a box" on the form. Did Stream Energy "Customer Care" inform me of this so that I could correct and get processed? No! When I tried to make the correction, the rate was no longer available. Only a higher rate could be attained. What has happened to taking care of customers? John
Robert, TX USA - 2009-11-28 00:00:00
Found out we had to move so we called to transfer service to our new location. Called on a Monday and was told it would be turned on at the new house on Wednesday. So we start to move our stuff over to the new place. Wednesday comes and goes and no electricity. So we call and are told they have untl midnight to turn it on. Check after midnight and nothing. Thursday is Thanksgiving so they are closed. Call on Friday and we are told that they never said it would be turned on Wednesday. After 30 minutes of being on hold and dealing with rude customer service reps, we ask for a supervisor. After 20 more minutes of being on hold someone claiming to be a supervisor finally comes on. Long story short, I ended up cancelling and going with TXU who would only take 2 days to turn on my electrcity compared to stream energy who needed 5 days for some reason. They have bad customer service and don't care about their current customers. I reccomend everyone to take their business elsewhere.
Richard, East Texas - 2009-12-02 00:00:00
I have been a customer for long time, switched today finally my contract was over. The main reason is because the day I get my bill I only have 5 days to pay (according to due date) or they charge a late fee (AND THEY DO EVEN IF ONE DAY LATE- EVERY TIME!). And they get rude about it when I call them and ask why they do not allow say 14-20 days (like most) before charging. They do this because they want to force autodrafting, and I refuse. Thus I refuse to stay with them any longer. Plus they are not cheaper by much if at all even without the late fees every month.
Mark S., Houston, TX - 2009-12-02 00:00:00
Great customer service, always willing to help if there is a problem.
Jesse Martinez, Round Rock, tx - 2009-11-25 00:00:00
Great customer service with the best prices. No hidden fees. They Rock!
James, Houston, Texas - 2010-01-03 00:00:00
Stream Energy has integrity and cares for its customers.
Rach, Houston area, TX - 2009-11-23 00:00:00
To me Stream seems like any other electric company. They all scare me ha ha. I've been with Stream for almost 2 years now. I haven't had any bad experiences yet except that they had to estimate my bill for the month that we had a hurricane which was pretty high...But, it worked out because then i didn't have to pay them for 2 months. Also, if you pay them late they charge you a fee...like any other But TXU would call threatening to cut the lights after 3 days! I've never had that with Stream. I'm a single mom so that's important.(and no, I don't do that very often, maybe once a year.) I see a lot of people are having issues when calling but I haven't had to call thank goodness. Most elect companies don't care about their customers once you are locked in so probably true. I rated Stream in the middle because i think they are average...not bad...just average. If anyone finds someone great please let me know :) So far I haven't had any reasons to switch.
Mary Ellen, Tomball Texas USA - 2009-11-22 00:00:00
Let me tell you about my Stream Energy experience in my opinion. When I was approached by a friend I thought to myself this is crazy, how much is 1 or two pennies going to save me a month, and is it worth the bother? Well, now I know, my bill dropped by $80.00 and it was prety simple to switch. The kilowatt usage was equal to the month before. Apples to apples. Thanks for the power to choose and deregulated energy.
Nathan DeLon, Arlington,Texas - 2009-11-20 00:00:00
Been with them 1 yr next month.No problems.My electric bill has only been paid late twice in 29 yrs.The first time I was a single parent and strapped financially all the time.The second was this month when my wife misplaced the bill. (she had a stroke 10 yrs ago & tends to forget) Anyway the bill was due the 6th.The 9th I get a disconnection notice saying I have 2 weeks to pay or I'll be disconnected.What kind of s--t service is this?ALL my bills have been paid on time since I moved down here 29 yrs. ago, ex- cept twice. I guess past records don't count for squat.After reading the other reviews,I am definitely switching.When my wife called them about the notice & never being late,they said it doesn't matter.I told her to tell them that I WILL be looking for a new provider.After reading the guy trying to switch 5 times to no avail,that sealed the deal.WHAT BULLS--T!!!
Liz, TX USA - 2010-01-04 00:00:00
They were right we have not seen any difference except Stream contacted us to let us know our contract was coming up and we saved even more.
Paul, TX, USA - 2010-01-04 00:00:00
The change and service provided for the change and checking on expiration of current pland was very good.
Anonymous, Texas - 2009-12-04 00:00:00
Prices are reasonable. If you mail your bill 2-3 days prior to the due date, they still charge you a late fee if payment not posted on the exact due date. Not easy to reach or deal with over the phone.
Gary, Dallas - 2010-02-03 00:00:00
I have had a good experience and a pretty low price.
SS, Texas - 2009-11-18 00:00:00
I used this service for three years and at first it was top notch but it has went down hill steadily. Bad customer service and worse customer retention. Wouldn't recommend to anyone I know and I was a rep.
Matthew J Padon, Houston - 2010-04-06 00:00:00
We have tried several electricity providers and found Stream to be the Best in customer service and support. Matthew P.
H. Frane, Ft. Worth, TX - 2009-11-13 00:00:00
I thought this was a pretty ok company to be with. No problems to think of during my contract service period, that is until I moved and had to switch to a new company! First, I was told "we are having computer issue, please call again" more than 4x in 2 days. Then when I did finally speak to someone, it apparently was not "logged" in so today when I called, I was apparently lying! Then "they" sent me 2 separate invoices with 2 different amounts stating I owe both, even though I clearly closed my account before those dates AND paid the "final invoice"!!! Horrible customer service, were not willing to help explain, or take any fault!!!
robert decuir, katy, texas - 2010-03-07 00:00:00
I was fortunate enough to sign up to Stream 3 years ago when they were advertising 11.6 cents and I haven't had a complaint at all. Based upon their new pricing structure, I will sign up again.
Steffen, Alvin, TX - 2009-11-10 00:00:00
I have had nothing but a good experience with this company from the rates to the signing up online. I would recommend them to anyone that needs a good provider.
abbie, tyler, tx - 2009-10-28 00:00:00
i would not recommend stream energy because they introduced us with a reasonable and now we are paying more than 12%. the bills are outrageous. i pay it every two weeks because that's the only way we can pay it in full and they always send us a disconnection notice after i pay half of the bill the first week. Even though i tell them that is the only way i can pay and they are getting their money every month.
Cecile Cole, Port Lavaca, Texas - 2009-10-20 00:00:00
I would rather pay more money and get a company that is honorable and has a high standard for their customer service. I moved addresses and no problem then 2 months later I get my new address disconnected because they applied my payment to that address. Simple remedied right? Wrong 2 days of calling and I can't get answered why when I asked for that service to be disconnnected at time of move out. Then to get a customer rep that not only is not helpful is flat out arguementive and refuses to transfer to a supervisor. Bad day right? So I call back and get a supervisor, She is even worse.l.. I will be switching companies... It's not worth the discounted bill if the service is not only unreliable but a NIGHTMARE> I usually do positive letters, maybe a save another consumer the same aggrivation.
Rob, Houston, TX USA - 2009-10-19 00:00:00
Their price does not bounce up and down. They are consistently lower than Reliant. Other companies have lower prices that later go higher. Been a customer now for over 4 yrs. Highly recommend!
John Williams, La Porte, Texas - 2009-10-29 00:00:00
Be carefully when dealing with this company. Not looking out for customers. Point and case, when I signed up with this company, rates were 14.4 cent per kwh, they are now 11.9 cents per kwh. Do you think they are willing to lower my rate as an existing customer? After a hour of time and three representives, Angel, Abbey and Mike the resolution agent, nope not a chance. So they arent looking out for the existing customers, they are to stuck on you are cancelling the contract. No I am not cancelling, which is $250, I am trying to extend and take advantage of your new rates which would save my household $40-65 a month. I can not wait until Nov 13, 2010, that is when I am able to switch providers. Dont be fooled into they got low rates over lacking in good customer service in which there is none. There resolution is you are stuck with and you will like it or pay us the $250 resolution.
J. Watts, Houston, TX - 2010-01-06 00:00:00
Stream has been my electric company for the last 4 years. They have been a good provider locking me in at a fixed rate for 3 years after my 1st year of service. Additionally, I have been a good customer always paying in a timely manner and unfortunately for them some local Houston companies have significantly better 1 year fixed rates. If Stream could even keep me at the same rate as I am currently paying I would have stayed with them. To all of you folks that work for energy companies- you need to get on the ball when it comes to taking care of current customers. So now I will switch to SW Power and Light or Mega in the next 30 days on a 1 year fixed.
Jeremy Crawford, Fort Worth, TX USA - 2009-10-30 00:00:00
Everything started fine for the first two 6 month periods, then it went to hell. First, they "double contracted me" and gave me some line of BS about how both 6 month periods were being served consecutively like time served in jail, which was appropriate. Since then, I've signed up for the 10.3 cent rate, down from the 11.4 cent rate, and 13.4 cent rate, 5 times. Finally, it kicked in after several more high summer bills (intentional, I am sure). I am currently on hold now for 42 minutes and keep getting teenagers who can't even read the statement. I ask for a supervisor, and get another teenager The new rate hasn't kicked in, and it is 10.30.09. Should have started 5/4/09. Then 6/4, 7/4, 8/4. I've got a page of confirmation numbers. My next email will be to the Texas Puke (PUC). I think my arm is going numb from holding the phone.
AL GREEN, HUMBLE, TEXAS - 2010-03-01 00:00:00
THE COMPANY SEEMS TO BE PRETTY GOOD, I HAVE NOT HAD ANY COMPLAINTS AS OF NOW. I THINK MY ORIGINAL CONTRACT IS EXPIRING AND I DO NOT WHAT IS OR WILL HAPPEN FROM THAT POINT
Bob, Rowlett, Tx - 2009-10-08 00:00:00
I have been a customer since early 2005 and have had the best pricing, support and service in my adult life.I would and do recommend Stream Energy to any and everyone that I know.
phil k, houston, texas USA - 2009-10-10 00:00:00
my bill with stream energy went from $48.70 to $473.91 in 30 days.and i'm on a fixed rate .My bill has never ever been that large. when i called stream energy billing & customer service dept all they could tell me is that my meter was not accually checked but it was a drive by estimate by centerpoint energy and that i would have to pay the $473.91 bill(which i do not have) in order to keep my service from being interrupted and it would take centerpoint 4-6wks to re read the meter and it could cost me 30-60 dollars more for their mistake. now i've been in CS on the corporate side of the fence, & i have never ever heard of a company bullying it's customers (who pays their salaries) like that. In addition to that, why should i have to pay for their mistate. now i'm facing interruption of my service and just brought a new born baby home from the hospital.I assure u that if anything happens to my child b cause of stream energy or centerpoints mistake b cause of incompetent meter readers,there will b legal action taken. If a company treats it's customers with no more consideration than that,they need to have their license take by the PUC and be driven out the business b cause all they do is rip customers off & all their employees know how to say is" i'm sorry there's nothing we can do that's the policy. " There so called problem resolution specialist need to resolve customers problems & treat people with dignity & respect and not say" there's nothing i can do & no u can't speak to my supervisor." that behavior is unexceptable in this economy.
PHIL K, Houston,Texas USA - 2009-10-07 00:00:00
my bill with stream energy went from $48.70 to $473.91 in 30 days.and i'm on a fixed rate . now when i called the customer service dept all they could tell me is that my meter was not accually checked but it was a drive by estimate and that i would have to pay the bill in order to keep it from being disconnected it would take centerpoint 4-6wks to re read the meter and it could cost meeee 30-60 dollars more for their mistake.now i'm facing a disconnection and just had a new born baby brought into the home.if a company treats it's customers with no more consideration or regard than that,they need to be driven out the business.because all their employees know how to say is " i'm sorry there's nothing we can do that's the policy".and i know that there is always something that can be done especially when it's the companies fault.Get resolution thinking employees,not robots.
Mark, Pasadena, TX USA - 2009-10-05 00:00:00
I've been with Stream almost a year, and will change the end of this month when my contract is up. Took a six month contract when my previous provider - National Pwr - dumped us all and moved out of state. They proactively let me renew - at a lower rate - after only 4 months of the contract. The online account information contains archived bills which I believe go back to the first bill. I would love to stay with them but for two things: 1) I can get my electricity cheaper from at least a dozen other REPs, and 2) They won't let you pay by credit card (so I can't put the perks on the MasterCard).
Thelma, houston - 2009-10-04 00:00:00
Overall, stream energy provides reliable service. They were great through out Hurrican Ike. We have signed up and locked our rate it was the best. Our 3 year contract is up and we are looking for the best rate, but even more importantly clean energy.
Greg Rogers, Fort Worth - 2009-10-31 00:00:00
I've been with Stream Electric for about a year. Both the rates that I got in an apartment and at a home are competitive, and at the lower end of the spectrum. The online experience is good, and payments get posted to my account in a timely manner. The online site for them has comprehensive information about past history. The worst issue that I had with them was when I moved. This required me to call, and I had over 30 minute wait time more than once. (I could not hold that long several times.) I did get through once, and they errored in moving my account, and did not get it done. I finally had to write them, which finally generated a phone call, just about the time that I was moving. (I was uncertain if I was going to get service!) They need to beef up the call center, but the online experience is good.
Charmaine, Austin, TX USA - 2009-09-30 00:00:00
Helped my elderly neighbor upon request and was pleasantly suprised by the thorough manner in which the customer support team proceeded. I later spoke to her about her bill and she was elated with her $150-$200 monthly savings. This was her third company to try. She was so excited that she convinced her church to switch and reported to me that they saved $1000.00 their first month alone! Thank you Stream Energy for offering a refreshing choice! I have been burned repeatedly in the past by what used to be the State's leading electrical provider. I am currently residing in a regulated area but have suggested Stream Energy's outstandind services to several of my friends! Needless to say, they are happy as well! You should consider this as a viable option.
Dustin, Friendswood, TX - 2010-03-19 00:00:00
I hate stream ever since I got them years ago.. I am looking for a new provider. They just told me that the past 5 invoices they billed me were incorrect and sent me a bill for all of it which was more then double my usual bill...
Bill, Mansfield, TX USA - 2009-09-18 00:00:00
Prices started out alright, but went up steadily, with no warning, and difficult to get ahold of anyone in customer service. They promote themselves through private individuals.(MLM).
Anonymous, Texas - 2009-09-18 00:00:00
This is the worst electrical company I have every had. Stream charges extra cost, turns your lights off due to their mistakes, and has the rudest customer service ever. It is like no one knows what is going on there. I would not recommend this company to anyone. I had to turn them in to the PCU company. It took me 1 year to get my problem straighted out. I signed up for 2 years, and I have 1 year left with this company. Never again.
Caroline, Texas - 2009-09-25 00:00:00
Their plan is deceptive. This is a pyramid type marketing plan and should be avoided. It is not as cheap as they claim.
Ken, baytown texas - 2009-09-17 00:00:00
I was on a 12month contract with stream, about 3 months before it was up. my phone was called about 4 times a week and i had about 3-4 emails aweek from stream to renew my contract, finaly their rate went down and i renewed for 6 months. on my 13th bill which should have been the first of my cheaper bills i was billed at the higher rate, the reason? they made a point to read the meter 2 days earlier than normal before my old contract expired so they could charge me augusts rates at 15.5 instead of the new rate at 11.3 difference about $85. i have called them 3 times the first time they said "tough pay it" 2nd time we will review it 3 time "we reviewed but took no action" imagine how much money they made it they did this to a few thousand people each month, that don't know better, to complain to the bbb and the puc. i wonder if i had been going from a low rate to a higher rate, if they would have done the same thing? i doubt it.
Hank Neigel, Hewitt, Texas - 2009-10-23 00:00:00
Stream Energy gets a minus 200,000 from me. I would not advise doing business with a company that can not afford to have their own account collection company to accept payments for their product via phone unless you pay an extra $2.95 per month fee. I try to pay my bill via telephone because if I use the post office and mail my payment in and the post office does not deliver the check to them by the due date, they will charge you a late fee and rip you off that way. I am just a poor retired senior citizen on a limited income and can not afford to do business that insists on ripping us off at every turn if they can. The government does a good enough job on that, I do not need a rich rip off company doing it also.
Craig, Plano, TX - 2009-09-15 00:00:00
I switched over to stream about 3 or 4 years ago. Pricing was awesome and never once encountered a problem.
Naomi, Dallas, TX - 2009-09-27 00:00:00
They're payment play sucks. They will add you previous account from years ago to your new account and only apply your payments to the old account which will make your new account past due. They wanted me to pay $400.00 a month which I couldn't. They only gave me 4 months to pay off $600.00 along with my $200.00 current bill.
Chris, Houston, Texas - 2009-09-09 00:00:00
We have experienced very poor customer service in the Billing Dept. We asked to be put on Average/Balanced Billing back in June. Here it is September, and still has not happened. I have made 5 calls, each time being promised it would show up on our next bill. Now I've been told we have been on another plan (Oh really?), and now we should be on the "Averaged Average" Billing, but our monthly average is $50 higher than when I requested it 3 months ago.
Tabitha Vandergrif, Belton Texas, USA - 2009-09-09 00:00:00
As a recent college graduate, I was shocked to find out that I would not have to put up a deposit. I recommended it to 3 of my friends who have experienced the same.....Try it 1st...the other company's had a mandatory deposit when they found out I had never had service before!
Zoe, Texas - 2009-09-08 00:00:00
We asked them to transfer our service and they charged us and sent us to collections for the services provided to the next tenant. Yeah, collections even though we weren't living there!
Ginny, Richmond TX - 2009-09-07 00:00:00
1. I locked into Stream Energy thru Ignite at one rate and then was charged another. It took months to get someone to fix the problem...at my cost. 2. I called in for better rates and was told I would get them without further cost even though I was under contract already. They admitted they had given bad information but refused to work with me to correct. 2 problems contacted about. Required multiple calls. No satisfaction.
Pat, Texas - 2009-08-30 00:00:00
An excellent company to work with.
Jim Heathington, Houston Texas - 2009-08-26 00:00:00
I have been with stream for 4 years and are very pleased with their service
Felicia, Texas - 2009-08-26 00:00:00
I called to review and change my service to a better rate. All they can do for you is send you to the internet. NO one wants to work anymore they would rather lose business than help you on the phone!!! I will now be switching electric companys to one that is more helpful. I will never recommend this company!!!
Traci Reagan, Allen, TX - 2009-08-24 00:00:00
I have been with Steam for several months now. The new customer web site is great and they are very flexible in their rate lock changes. They also do not have the same hidden fees that most others have.
Ron Shultz, Tyler, TX - 2009-08-24 00:00:00
I have been completely pleased in every way as a Stream Energy customer. They are very competitive with their rates and the ease of signing up as a customer was a breeze! Since becoming a Stream Energy customer, the only thing that has gone in a downward direction has been the amount of my monthly bills!
Ken, baytown texas - 2009-08-20 00:00:00
after completing a year contract, i renewed for another 6 months to take advantage of a much lower rate, on my 13th bill they billed me at the old much higher rate, when i called it was because they read the meter two days before the old contract expired and they refused to adjust the bill, until i called several times. once my contract expires i will never do business with them again, what a rip off!!
Charles, League City, Texas - 2010-04-03 00:00:00
I have not had any problems. Billing is easy to read, unlike some other companies. I have had a very good experience with them. NO COMPLAINTS!!!!
Richard, houston,Texas usa - 2009-08-16 00:00:00
I was approached by a friend that is an independent associate. First, I had questions and wondered what if my electric went out. She explained there were no risk, the service wouldn't change. I've been very happy and my rates went down after my contract was up, now that's a change. I would reccomend Stream to anyone.
Pat Sheffield, DALLAS TEXAS - 2009-08-15 00:00:00
Service is ok but trying to get on line to make a payment is a joke. I don't want to belong to another company, I just wanted to make a payment as their statment says.
Chris, Georgetown - 2009-08-14 00:00:00
My experience with Stream has to be the worst encounter I have had with any company. We recently moved into a house and they messed up transferring service. I spent hours on the phone with them dealing with something as basic as transferring service from the previous owner to me. This took several weeks and multiple calls. When all was said and done they billed me for charges related to their mistakes. They also billed me the wrong kwh rate. This resulted in another 4 phone calls to correct and to validate. I have not seen my next bill so I am not convinced the problem has been resolved. I think I have probably talked to just about everyone at their service desk. If I have to make another phone call to them it will be to drop their service. If you have a choice in electric providers look elsewhere!!!!!
Deidre Morris, Richmond, TX - 2009-08-13 00:00:00
We have had Stream Energy from the 1st day they were in our area. The service was fine, there were a few billing problems, but they did fix them. Now we are trying to switch to another provider and it has been horible trying to get a letter of credit from them. It took them two weeks to send the 1st one and it was wrong. Now it seems impossible to get it fixed although they agree it is wrong. They keep sending me the same one without revising it! Of course if they corrected it, I would no longer be a Stream customer. HMMMM, sounds a little fishy to me.
Ms. Joan Harrington, Texas - 2009-08-12 00:00:00
just got off phone with your customer service. have new contract which starts july 7, 2009 and new rate 4cents cheaper, however because old contract ended the 7th new one starts 8th i do not get new rate until next billing and there is nothing anyone can do [even the esclation dept] so here i am expecting the new rate oh no no mrs. harrington you missed it by one day and no one on this planet can do any adjusting it is against policy. so i will probably pay, and cancel in 6 months when contract expires and i cannot wait this will be a belated CHRISTMAS gift for me, i wish i could say i feel better i do not so i will end this with a rating stream energy a 3
Rachel M Rifon, Houston Texas USA - 2009-08-10 00:00:00
This company isnt the best in theo world but it has a good plan. I was unfortunatly pushed into the plan from my new landord. Its ok but I would rather have kept my old company.
Anonymous, Hou - 2009-08-07 00:00:00
This company is awful to do business with. Their accounting is terrible. They are the most expensive company we have ever had and offer the least flexibility and worst customer service. Be careful what you buy!
Shannon, For Worth, TX - 2009-08-06 00:00:00
Our experience has been incredible! A friend provides our personal service. Now we don't even have to call the company. We just talk with our personal electric consultant!
Tommy, Texas - 2009-08-04 00:00:00
Representative told me one rate, which I repeated back to her to confirm. Got bill and rate was .026 more ($102.44). Went round and round with managers who listened to phone call and said I was right, but still would not honor what the sales representative told me! If they want to do business this way, I will NEVER recommend or use their service again! Thiefs!
Tommy Davis, Ft. Worth, Texas - 2010-06-12 00:00:00
I decided to read the Stream Energy reviews from oldest to newest, and am discovering that Stream Energy has had the SAME COMPLAINTS and lots of them since their first review. I am SO HAPPY to find out that I am NOT their only unhappy customer. To reiterate what others have already said, their customer service is a joke...they read from scripts and no one in that dept. has the authority to do ANYTHING to make the customer happy or to right any wrongs. Their cust. svc. dept. is THE ONLY dept. that you can call, and they cannot transfer you to any other dept. or to a supervisor or manager. They have dragged out my request for a letter of credit for over a month, just so they can continue to charge me exhorbitant rates. I'm happy to say that I have made a switch from 13.2/KWH to 8.6/KWH with another company and will NEVER have to deal with stream energy again. BTW, I was their customer for SIX YEARS and loyalty got me NOWHERE! Hallelujah I'm free from Stream Energy!!!
Kelly, Austin - 2009-07-17 00:00:00
I switched to this company because of a friend on mine and later realized it was a big mistake. They're prices are higher and they're customer service reps are rude. I do not recommend this company. I regret switching from TX energy.. They were much nicer and always willing to make payment arrangements if the bill was higher than expected. Do not expect that from Stream Energy. I've been with them over a year and now I'm stuck in contract.
Cory, Texas - 2009-07-13 00:00:00
This is a great company to be with. Every time you call you get someone who actualy speaks english.
lynnhowell, Crosby, TX - 2009-07-13 00:00:00
I've been with Stream for almost a year and they are FAR better than Reliant, TXU, Gexa, and Amigo. They are very good about informing you ahead of time when your fixed-rate plan is about to expire so you can re-enroll or choose a new plan. Gexa never let us know and our price per kwh more than doubled and we were billed over $800. Stream Energy is definitely worth checking into!
D. Tran, Katy, TX - 2009-07-14 00:00:00
For the last 2 years with locked-in rate of 0.1190 per kWh, our bills have been much better than before. The service from Stream Energy has been impeccable as well. Highly recommended!
David, Houston, Texas - 2009-07-09 00:00:00
I switched to this company to help out a friend who was a Rep in their pyramid scheme, but I am sorry that I did. They totally botched my contract and move to my house and are capable of doing nothing to fix it. When I ask to speak to a supervisor, they tell me that they can't do anything about it either. I do NOT recommend this company at all.
ZM, fort worth, tx - 2009-07-07 00:00:00
The power side is alright..easy to work with, even after disconnect, which was our oversight.
Rory Wesley, Houston, Tx. - 2010-04-30 00:00:00
I was selling my Dad's house in East TX. Someone stole the meter off the house, since no one lived there. I called Oncor, who replaced it. I called Stream to have my estimated bill credited to my account. After Stream verified from Oncor that no electricity had been provided to the house since there was no meter, they still refused to credit the payment for services Stream never rendered. I will NEVER use Stream again & have been telling everyone I know what they did & to check out other providers, since Stream has become more expensive & isn't that great of a deal, anymore.
GSim, Texas - 2009-07-07 00:00:00
I have been getting the run around from stream for 6months! They bill whatever they want and they refuse to take it off even when you prove they are wrong!!!RUN!!!!!
S.J., Carrollton, TX - 2009-07-01 00:00:00
I was over charged and on two occasions by this company. Trying to settle any problems with this company is impossible. I spent hours trying to resolve this problem. Finally I just signed up with another company and let stream put the charges on my credit. I refuse to pay their erroneous charges.
Kim D, Deer Park TX - 2009-06-29 00:00:00
I have had Stream Energy for a while now. I love their customer service and easy to read bills. They really are a great company.
MC, Texas - 2009-06-17 00:00:00
Stream Energy needs to improve on many levels. I recently changed my service from Stream after several years with them. Their wait times for customer service are excessive. A customer cannot speak to any department other than customer service so getting a bill corrected takes an inordinate amount of time. The customer is expected to call back to make sure a correction has been made and when it hasn't, the process starts all over again. Should a customer go on month to month rates, the company just virtually won't make corrections until the customer has re-signed a new contract. They overbilled me the last two months in a row and it took an "act of congress" to get it corrected. Had I had a job working during the day full time, it would have been impossible for me to get it straightened out. Beware consumers. Watch your billing closely.
Robert Adams, Dallas,Tx - 2009-06-16 00:00:00
We had to switch to a new company because of extremely long wait times to speak live or otherwise resolve normal customer service issues.
Don Whitaker, Victoria, Texas USA - 2009-05-25 00:00:00
Ease of switch and keep me informed when new promotions come up so I know I always have the best plan available.
SW, Houston, TX - 2010-06-21 00:00:00
Quick and easy billing, no fine-print. Best of all, no $6 surcharge for customer service calls.