Reviews for Gexa Energy

0 of 0 people found this review helpful

I have not had any problems with Gexa. Even though I never signed up for a contract they have kept my rate reasonable. Not as good as a contract rate but they did not gouge me.

0 of 0 people found this review helpful

The reviews on this site don't give them any justice. I used Gexa Energy when I first moved to Houston in 2005. Then in 2007, I switched to Sparks energy because they had cheaper rates. and Then I moved back to Gexa energy in 2009. I have always had a pleasant expereinece with them. The second go around, I asked if I can get service without having to provide my SSN, they said, just give us a letter of credit from your current provider that you have never been late and you are in good standing with them. As soon as I did, they switch process was a breeze, didn't even feel it!
Most of the people who left negative reviews, have been charged with late payment fees and ofcourse they are bitter about it!

0 of 0 people found this review helpful

I left Gexa Energy a few years ago. I got tired of the run around in paying my bill. If you want to pay on line, you have to pay a fee!! Where on earth do you have to do that these days?!? Then calling them? Get ready for a LONG wait. I am currently on hold for 20 min as I type this, and still have 17 calls ahead of me! And once you get ahold of them, be ready for a rude representative. Oh, and if you want to be called back by the next available agent, you won't ever get the call. I left them specifically because it was difficult to deal with them. I routinely sent in my payments on time, but they counted them as late, sent disconnect notices, ect. I will NEVER deal with GEXA again.

1 of 1 people found this review helpful

Started out @ a low rate - climbed up to over 20 cents but did fall back to 13 something my gripe is being threatened w/disconnection after paying about half the bill. called to let them know the rest was in the mail & still being harrassed. Do not appreciate it.

0 of 0 people found this review helpful

I'm sure when I switched to them, they were the cheapest. I did use cust
service to resub once and lock in a lower rate on a fixed plan than I
already had, which they let me do before my previous term was up. So
that's nice that if the rates drop, you can do a new contract at the lower
terms.

0 of 0 people found this review helpful

No problem with Gexa, I would use them again if their price was competitive at the time.

1 of 1 people found this review helpful

I had month-month plan with them. They increased my rate to 22 cents kw per hour during winter. When I find out and called them, they refused to change a different plan for me and continue to force me to pay 22 cents while market rate was around 12 cents. I tried to talk to their supervisor, but no help at all. A rip-off company, don't trust them.

3 of 3 people found this review helpful

Been their customer for over 3 years. Priceing is good and customer service is great. Never had a problem.

3 of 3 people found this review helpful

I have been with Gexa for over 2 years now. They have a low rate and give American Advantage miles every month. I was previously with TXU and Reliant and both were so much more expensive than Gexa. I have recommended Gexa to everyone I know.

2 of 2 people found this review helpful

I had been with reliant for years then I tried some off brand company called APNA I don't even know if they are still in business! Gexa has given me nothing but the best customer service excellent rates w/ fair & timely billing. What more could you ask for?!

3 of 4 people found this review helpful

I've been with Gexa over a year and have experienced no problems with billing, delivery, or customer service. Also have enjoyed a very low total rate of 9.1 cents/kwh plus $10/mon customer charge on a 12-month fixed plan expiring in June 2010. We'll see whether they continue to offer attractive rates when the current plan expires, and how cooperative they might be if I choose to change providers. Thumbs up so far.

1 of 2 people found this review helpful

Horrible experience. Online bill pay was the worst, had to use bill matrix (3.95 fee) or paypal. Paypal could take days to go through, if the payment was late by a day, they would have you disconnected immediately. No grace period. No online account management. I had to wait until I got my bill, have my paypal account funded already, send payment immediately or it would get cut off. I had it cut off several times due to being out of town when mail arrived. All of my other bills I can log in to check my balance and pay. Not here. Good luck getting customer support too. Finally switched to Reliant.

0 of 1 people found this review helpful

Try to find out who is in charge, and try to understand why they don't apply your payments timely. Then find yourself disconnnected, with a nearly perfect credit rating. Gexa refuses to accept standard electronic payments (ACH) transactions, then holds your checks for days to collect late fees and re-connect fees. They lack transparency, and are unethical in their cash recipts processes.

1 of 1 people found this review helpful

I am totally dissatisfied with this company. The service is GARBAGE!!!!!! Customer service hangs up on you in the middle of a call and you don't receive bills with watt usage. It only says what is due so you have to take whatever amount given as the cost of the bill. I am switching my service with this company ASAP!!!

0 of 0 people found this review helpful

I have been with Gexa for 3 years now. I just added my 2nd house to my account. For tax reasons I need 2 bills. Well Gexa felt the need to take a payment from my primary house, and applied it to House 2. So that left the main account short...late fees, disconnect notice and hit on my credit report. They fixed it... and waved all kinds of fees for the fast connect on the 2nd home. The same issue has happened 2 more times, but they are great about fixing it... but 3 disconnect notices and the time to fix it is a pain. I would still recommend them to anyone, but stay on top of them with the billing... it could take up to 3 months to fix. And make sure you contact them when your contract is almost out of date, or you might get a bit of a jolt when your rate goes up..mine went from $0.11 KWH to over $0.19 KWH. Gexa fixed it but it took 3 months to get my $392 back.

0 of 1 people found this review helpful

I used Gexa as my provider in 2008. I moved into a new home and called and canceled my service with Gexa. They continued to charge me for 8 days during August(the hottest time of the year in Texas)while the next tenant did not have to pay. I paid for a perfect strangers electricity for 8 days. After many phone calls, a Gexa representative said they would correct it. They didn't, only sending collection notices. I had to pay or risk paying huge deposits for electricity. It's unfair what Gexa did. It's probably only about $80 worth of electricity, but it the idea of paying for something I didn't use.

BEWARE OF GEXA ENERGY!!!!!!!!!!!!

3 of 3 people found this review helpful

Never, I repeat, never ever sign up for electric service with Gexa. They are the biggest crooks ever. Look up their rating with the Better Business Bureau. They have F's across the board.

When I first signed up, they got my apt number wrong and I ended up without electricity for 4 days in the middle of December. Then they refused to accept responsibility and reimburse me for their mistake causing loss of food, etc...

I repeat, stay as far away from these crook as possible...

0 of 0 people found this review helpful

I sent my bills to Gexa religiously on time for years, and suddenly they started charging me late fees, saying my bill never came in on time. Well, I was sending out my bills well ahead of the due date regularly. They said it most be a postal issue, and they kept charging me. I've switched providers. Don't trust them.

2 of 2 people found this review helpful

When I heard Gexa had come under new management, I called back to check their rates. The customer service people were very helpful, and they had some extremely low rates. I would suggest other people check them out. They used to be terrible, but now seem to be much better.

0 of 0 people found this review helpful

Gexa is an OK company as long as you watch your rate. You sign up for a low rate and then all of a sudden.. WHAM! your rate increases significantly. Now the thing is, if you call and dispute the rate, the cusotmer service folks will lower your rate (pretty much instantly). But what happens if you don't pay attention to your bill?

2 of 2 people found this review helpful

I have had nothing but a wonderful experience with Gexa. I signed up with them last year on a fixed contract plan at a good rate. It carried me through crazy summer. My contract recently expired and they sent me a nice letter reminding me that my contract was expiring and I was eligible to renew. I compared their rates to others and found Gexa to have really low rates for their fixed contracts. Regardless of rate, their customer service has been awesome and always helpful if I have a question. I highly recommend Gexa to anyone looking for a solid electricity company.

2 of 2 people found this review helpful

Customer Service very avaerage; rates very good. Gexa is a subsidiary of Florida Power & Light and is on very solid financial footing. They give Continental Air miles each month as an incentive to be a customer.

0 of 0 people found this review helpful

I had Gexa as my electricity provider for about a year. Ordering was fairly simple, and I never had any problems with them that required any customer service. I'm not sure what else someone can ask for other than that in terms of electricity service.