Just Energy Rates and Plans for Houston, Dallas, and the Rest of Texas.

Examples: Light commercial users like professional offices, pizza parlors, hair salons, and other retail shops with bills less than $1,000 per month

You can visit our Commercial Electricity Rates Page and get real-time rates for your business.

After you place your order, an agent will contact you if they can offer a better rate or a custom quote.

Examples: Laundromats, Warehouses, small manufacturing plants, large repair shops with bills between $1,000 and $5,000 per month

We recommend you call our Light Commercial Broker at 844-678-5598. You could qualify for a better rate than you would get as a smaller consumer.

Examples: Factories, business campuses, foundries, server farms with bills over $5,000 per month.

You need an expert to help you get the best deal as a larger, heavier electricity consumer.

Call 844-678-5598 to talk to our Heavy Industrial Broker and get a low-priced, accurate, customized quote that takes into account your special electricity consumption needs.

Phone Number

Just Energy Customer Service: 866-435-1006

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Commercial Customers

Contact our dedicated commercial electricity agents at 844-678-5598 if you are considering Just Energy for your commercial or industrial electricity service.

Place An Order

Switching to Just Energy is easy and only takes a few minutes. Click on the plan or click the orange 'Check Availability' button, and you can complete the order online in our secure cart.

To order by phone, contact Just Energy at 866-435-1006

Start Service

Transfer Service

If you move to another residence, you can generally transfer your existing plan to your new address.

Transferring service will help you avoid paying an early termination fee (ETF).

Simply contact your current provider and they can handle it over the phone. Sometimes, if you are moving to a different area of the state, your rate might change by a couple cents up or down. This is not the fault of the supplier, it's because in different areas of the state, the companies that handle the poles and wires charge different amounts based on local infrastructure costs.

Renew My Contract

If you are on a fixed length contract, the provider will contact you several weeks before the end of your term. Generally, they will present a few options for you to renew your contract.

If the offers that your exsiting provider has shown you are unsatisfactory, you can always switch to someone else. If you intend to do this, you should know your contract end date, and set your switch date to the new provider on or after that date, otherwise you could be charged an early termination fee (ETF). This could be as little as $20, or as high as $250 or even more, so you should select your switch date carefully.

Cancel Service

You can cancel your service with Just Energy by contacting them and requesting what they will call a 'move out'.

A 'move-out' means that Just Energy will inform ERCOT that they will no longer provide electricity for your meter. If the 'move-out' day comes, and you have not signed up with another provider, your electricity will get shut off.

If you cancel service before the end of your contract, you will likely be charged a cancellation fee.

Disconnect & Reconnect

A provider may disconnect your service for non-payment. They are required to give you notice. They are allowed to charge fees related to sending a disconnect notice, actually disconnecting your service, and reconnecting your service.

Report Outage

If your power is out, you should NOT contact Just Energy. Instead, you should contact the company which is responsible for maintaining the infrastructure, poles and wires to your home.

Estimate My Usage

We've created quite a few articles to help you understand electrical usage.

• Is it cheaper to keep my thermostat at one temperature?
• 2000 sq foot home electricity usage
• Apartment energy usage
• TV electricity usage
• Refrigerator Usage
• A/C power usage

Understand Your Bill

FAQ

What do customers think about Just Energy?

That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Just Energy customer review is 1.5 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

About Just Energy

Founded in 1997 as Energy Savings Income Fund, Just Energy is a natural gas and electricity retailer now operating in the Canadian and American markets, as well as in Germany and Japan.

Since its start, the company has expanded its natural gas and electricity retailer operations into several markets. In 2009, the company completed the acquisition of Universal Energy Corporation, gaining control of National Home Services. It would later sell National Home Services for $505 million. In 2011, the company renamed itsel Just Energy Group and acquired Texas-based electricity provider Fulcrum Retail Holdings LLC, and expanded operations in the Texas market. In July 2012, the company entered the European commercial energy market in the UK, Ireland, and Germany. In late 2017, Just Energy partnered with Sam's Club to set up sales kiosks at 700 stores throughout the U.S. to build on its customer base, especially in Texas where its current affiliate companies include Just Energy, Tara Energy, and Amigo Energy.

Currently headquartered in Houston, Just Energy is refocusing itself on its North American markets where it serves approximately 1.6 million residential and commercial customers. The company seeks to deliver dependable, predictable products, value, and service while maintaining its strong commitment to the communities its serves.

Just Energy Account Portal

Just Energy's My Account Portal gives Texas electricity customers 24/7 access to their account via their computer or mobile device. Customers can examine their usage history and track it down to the day and hour. A great tool is the bill estimator which can produce near-real time estimates of current usage to predict upcoming bills. Customers can also use the Just Energy web portal without having to login to securely pay bills through the Online Quick Pay feature (there is a $2.49 convenience fee).

Just Energy also helps customers stay informed via their smart device with the My Just Energy app. This app lets customers pay bills, view account information, set up auto-payments, view billing history, and alerts customers when a new bill is ready. Reviews at the Apple App store gives the iOS version 2.5 stars. The Google Android version fares only slightly better with 3 stars.

Just Energy EFL and Plan Expiration

What happens at the end of the electricity plan contract is very nearly the last thing any Texas electricity customer thinks about. But knowing what to expect can save you a lot of headache and money. Texas law states that Texas electricity customers shall be notified (by mail or electronically) at least 30 days or one billing cycle prior to the date of contract expiration, but no more than 60 days or two billing cycles in advance of contract expiration for a residential customer.

Just Energy 's terms of service make it clear that their variable rate plans and fixed rate plans do not have the same rules about notifications for rates.

For variable rate/month-to-month customers, Just Energy will not notify the customer about rates changes. Just Energy can change variable rate prices at any time and for any reason. And the rate can change every month.

For fixed rate customers, Just Energy sends out notices at least 30 days before the end of the initial contract term. This contract term notice tells customers that if they do not renew their contract or switch by the time the contract ends that they will be automatically switched to Just Energy's month-to-month variable rate default plan.

That means that if your new 12 month plan began on January 1, you should expect a contract term notice later that year by December 1 at the latest. If you don't renew with Just Energy or switch to a different plan or provider, your account will roll over to the variable default rate plan. When that happens, your next bill's rate could jump by 2 or 3 times the amount you were originally paying during the contract period.

So, when you receive your plan's expiration notice, it's time to shop for a new plan.

Just Energy In The Community

Just Energy is mindful of its place in the community since its activities effect those very communities it serves. This is why Just Energy and its affiliates (including Tara Energy, and Amigo Energy) are committed to corporate social responsibility and getting involved in activities that benefit the community. That includes pursuing policies and practices that address social and environmental concerns as well as event sponsorship, charitable donations, and community and corporate fundraising.

In Texas:

• Just Energy is proud to be the official home energy sponsor Central Hockey League team, the Texas Brahmas.
• Just Energy provides financial aid to several local charities, including Sheltering Arms Senior Services in Houston, TX, an Adult Day Center providing around-the-clock medical and non-medical care in the home.
• After Hurricane Harvey, Just Energy gave $1 Million to help its Texas customers recover.
• Most recent activities include helping build sustainable garden and outdoor learning spaces for Texas elementary schools.