“ I signed with 4change looking for a better rate on Feb/2014. I did mo to mo to try them out at a rate of $0.074/kwh. Average rate/kwh: 1st bill $0.076, 2nd $0.084, 3rd $0.113 & thereafter more than $0.123 until I was paying $0.129 for peek summer mos. At the end of Oct I decided to give them another chance & signed up for a 6mo promo at $0.083 for ave. usage of 1000kwh. Nov. bill rolls around at a rate of $0.101/kwh plus a $19.95 disconnect fee for non payment. I enrolled in their auto pay so naturally I call to find out what went wrong. Turns out their system bumps out the auto pay whenever there's a change on the acct. So I get that charge removed & an additional $20 credit for the usage overcharge which brought the rate down to $0.0878/kwh on 1540 kwh of usage. When I questioned why I was still not getting the promo rate, I was told that it was based on 1000kwh of usage after that the rate would be higher. Long story short, I've never seen the promo rate on my bill & ended up paying up to $0.092/kwh on my January bill for 3097 usage hrs. I also had another disc fee removed in Dec because there had been changes to my acct in Nov.
In April 2015 when the weather got warmer, I was anxious to see what my bill would look like. I was able to keep my usage at 939 kwh that mo. When my bill got in, I was surprised to see that it was for $96.87 w/ ave. rate of $0.103/kwh!!! I called cust. service & this time I was told that no credits could be made to my acct since I did not reach the 1000kwh min. usage. So basically the only way I could see the promo rate of $0.083/kwh was if I was able to use 1000kwh and maybe just a tad over that but I will never know. My contract is finally up and I'm so done dealing with all this nonsense!!! ”
May 11th, 2015