With summer having arrived, I wanted to highlight the most recent update in the Texas Electricity Ratings rankings of providers. In the latest ratings calculation, we had a major shift in the top spot, with Bounce Energy sliding into the #1 spot, which been occupied by Champion Energy for almost a year. Bounce barely edged out Champion for the top spot for several reasons. The first was a commitment improving their customer service. They’ve cut their total number of PUC complaints in the half 6 months, making consistent strides to improve what before was an area of weakness. With that improvement factored in with their already superior rewards program, their competitive pricing, and their innovative approach to web usability was enough to propel them to the top spot. Congratulations to Bounce Energy.
Champion slides back into the second position. And the top 5 is rounded out by TER newcomer Direct Energy, Gexa Energy, and StarTex Power. Direct Energy is the largest retail energy provider in North America, and StarTex Power was recently purchased by Constellation Energy. For a complete look at the Texas Electricity Ratings top ten, visit our homepage and scroll down to the rankings list.