Champion Energy Wins Staggering 4th Straight J.D. Power Award

Posted on Posted in Bounce Energy, Brilliant Energy, Champion Energy, Consumer Advocacy, Customer Service, Green Mountain Energy, StarTex Power, Texas Electricity, Texas Electricity News

In what is increasingly looking like a foregone conclusion, Champion Energy has ranked in the top spot of the 2013 J.D. Power & Associates survey for Texas electricity customer satisfaction. This marks the fourth straight year that Champion Energy has won the coveted award. Last summer marked them as the first three-time winner of the award.

From the press release:

Champion Energy Services ranks highest among retail electric utility providers in Texas for a fourth consecutive year, with a score of 764. Champion Energy Services performs particularly well in price; billing and payment; enrollment/renewal; customer service; and communications.

 

Champion posted a cumulative score of 764. Congratulations to Champion Energy!

Also of note was Green Mountain Energy, which managed to come away with the 2nd spot in the survey with a cumulative score of 737. That is a huge improvement over their 2012 score of 691, and was enough to vault them 9 spots into 2nd place, edging out Bounce Energy who had a cumulative score of 736.

Rounding out the top 5 were StarTex Power and Brilliant Energy, with scores of 730 and 720 respectively. The entire chart is listed below:

2013 J.D Power Survey Results

I’ll be back tomorrow with a post examining the findings in a bit more detail, as well as an update to the Texas Electricity Ratings rankings.

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