Apparently in a recent case before the PUC, Commissioner Kenneth Anderson had some choice words for the customer service at StarTex Power. Pitiful, to be specific.
Customer complaints in the Texas electricity market have declined for the fourth straight year, as reported by multiple news outlets including the Ft. Worth Star-Telegram. Complaints are once again the lowest since deregulation began in 2002. Naturally, Recharge Texas (TCAP) once again continued to further their agenda by pointing out there were less complaints during […]
The PUC is petitioning the commissioners of the PUC to revoke the license of Proton Energy. Why you ask? Oh, well, about 1,000 violations of the PURA/Commission rules since 2011. No, that is not an exaggeration.
The debate over capacity markets and whether or not they will become a model for Texas electricity continues to rage. I’ve already given you my thoughts on a Capacity market in my primer on the subject. But more information from all sides continues to blast out from all interested parties. First was the release of […]
The agenda by the power generators who create Texas electricity for a Capacity Market is being pushed harder and harder these days, and it looks like things might be coming to a head. This article by Tony Bennett, who is the President of the Texas Association of Manufacturers, is one of the most basic and […]
In a turn of events that stuns absolutely no one, the energy generators in the state of Texas are once again attempting to leverage more money from the customers and retail electricity providers to line their pockets. And naturally, they are using the alleged, worst case scenario of an “energy shortage” in Texas and the […]
It was a known fact that electricity rates would take a substantial hike after Donna Nelson and the PUC approved an increase in the market cap last summer. And I’ve been steadily watching those rates rise since then. And this summer in particular I’ve seen more angry reviews than usual from customers complaining about the […]
Recently it was announced that Power To Choose will be launching a new website on May 6th, with the hope that the new site will be “more focused on the shopping experience.” Also, notable is that shoppers will now be able to rate retail electricity providers. Hmm. That sounds familiar. I think there’s another Texas […]
The past several months there have been a number of discussions about Texas’s power generation shortage over several related topics. Talks about the demand response programs, whether there will be rolling blackouts, the effect of the new Market Cap Increase, and how electricity rates will be effected are all part of the discussion. Recently, however, […]
The PUC Complaint Scorecard, one of the primary resources for consumers to research Texas electricity providers, is once again out of date. Sadly, this isn’t much of a surprise, since the consumer advocacy purview of the PUC seems to have taken a backseat to…well…anything but updating their complaint scorecard. As of today (4/29/13), the Complaint Scorecard […]