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Late last week it was announced that Champion Energy won the 2012 JD Power & Associates survey for customer satisfaction. This marks the third consecutive ear that Champion Energy has won the award, which is an outstanding achievement and really demonstrates their commitment to customer service and satisfaction. Champion Energy is the first electricity provider Read More
Capital One and the American City Business Journals are working together to sponsor a contest to see which businesses are the best at social media, called the Social Madness contest. The contest is designed to measure how successful local businesses are with using social media to interact with their customers. Now obviously
Everyone, I’ve been talking about updating the rankings for the past week or so, but we’ve been very busy getting the new Texas Electricity Ratings website launched and live. However, now that we’ve completed that, it is time to focus on the site’s core responsibility: Ranking Texas Electricity Providers and helping customers shop for electricity plans. We’ve Read More
What does AEP Stand to Gain and Who is Opposed? It is easy to understand why AEP is so determined to sell Texas electricity under the AEP brand name. As we have already examined in part 2 and part 3 of my series on this topic, their brand awareness is off the charts. They would Read More
If you’ve read Part 1 and Part 2 of my examination of AEP’s application to sell deregulated electricity in Texas you are acquainted with both the basics of the situation, as well as just how much confusion exists by consumers in the Texas marketplace. In this section, I’m going to pick back up on market Read More
In a series of articles, I want to take a look at American Electric Power’s (AEP) court hearing regarding their application to become a Retail Electricity Provider (REP), similar to Reliant, TXU, Gexa, or Bounce. The interesting thing about their application is that AEP is currently a Transmission and Distribution Utility (TDU) for 2 regions Read More
Last week’s purchase of First Choice Power by Direct Energy was yet another major acquisition of a Retail Electricity Provider by a major energy conglomerate. There’s been around half a dozen of these deals in the past year, and in my opinion, things have gotten a bit muddled and confusing. So I wanted to write Read More
Good afternoon, everyone. I just wanted to post a quick update that I’ve revised the Texas Electricity Ratings ranking of providers this week. The new rankings and numbers are posted, although there wasn’t much change in the actual order of providers. Bounce Energy remained in the top spot, boosted by their great freshman performance in Read More
The JD Power & Associates group has released their most recent survey of the deregulated electricity providers operating in Texas. In their own words: The study, now in its fourth year, measures customer satisfaction with retail electric utility providers in Texas by examining four key factors (listed in order of importance): price; billing and payment; Read More
Earlier this week, I got an email from a Texas Electricity Ratings reader, suggesting I write an article about Minimum Usage charges. We’ve discussed Minimum Usage charges in the past here, but to clear things up, in short, they’re additional charges that are tacked onto a person’s bill if they use less than a certain Read More