Now that the new year has been rung in, and everyone is getting back to their regular daily lives, it is time to focus back in on Texas electricity in 2015. I previously wrote about Critical Peak (or Demand Response) programs last July. Now that we’ve rung in 2015, lets take a quick look at […]
In a recent article in the Dallas Morning News, Mitchell Schnurman does an outstanding job of highlighting several of the existing challenges with navigating the Texas electricity market. As someone who has operated a website for electricity in Texas for five years that prioritizes consumer advocacy, I’ve long been beating the drum that the best way […]
Green Mountain Energy has nabbed the top score in the J.D. Power & Associates annual customer satisfaction survey for Texas electricity! Congratulations Green Mountain! This is the first time in 4 years a company has beat out Champion Energy Services for the top spot in the survey. Additionally, the survey also shows that customer satisfaction […]
Critical Peak Rebate programs are likely to become a new hot trend in the world of Texas electricity. So what are critical peak rebate programs, and what do they mean to you? Lets take a look.
Recently Reliant Energy announced a new electricity plan for Texans, the Reliant Predictable 12 Plan. As the Houston Chronicle outlined, the plan calls for customers to sign a one-year electricity contract at a flat, monthly rate, regardless of electricity usage. This kind of plan is normal in other industries, specifically cell phone service providers, but […]
ERCOT is set to vote on an amendment to a rule that is commonly known as the “Small Fish Swim Free” market exemption. As much as that might not sound like a big deal, this vote actually should have huge ramifications for the entire industry of electricity in Texas, from the generators all the way […]
Champion Energy, the four time consecutive winner of the J.D. Power Award for excellence in customer service in the Texas electricity space, has announced their new Champion Scholars Program. The program, which continues Champion Energy’s commitment to community service and philanthropy, will award scholarships to one winner ($5,000) and two runners up ($1,000), respectively. The […]
There’s been so much in the way of Texas electricity news the past few weeks that it’s difficult to summarize and document it all in a single post. Additionally, there is so much overlap that it doesn’t make much sense for me to write a blog post on each individual article. So instead I’m going […]
Apparently in a recent case before the PUC, Commissioner Kenneth Anderson had some choice words for the customer service at StarTex Power. Pitiful, to be specific.
Customer complaints in the Texas electricity market have declined for the fourth straight year, as reported by multiple news outlets including the Ft. Worth Star-Telegram. Complaints are once again the lowest since deregulation began in 2002. Naturally, Recharge Texas (TCAP) once again continued to further their agenda by pointing out there were less complaints during […]