{"id":8216,"date":"2022-10-27T06:29:00","date_gmt":"2022-10-27T11:29:00","guid":{"rendered":"https:\/\/www.texaselectricityratings.com\/blog\/?p=8216"},"modified":"2022-10-19T12:58:24","modified_gmt":"2022-10-19T17:58:24","slug":"customer-feedback-how-the-power-to-choose-fails-customers","status":"publish","type":"post","link":"https:\/\/www.texaselectricityratings.com\/blog\/customer-feedback-how-the-power-to-choose-fails-customers\/","title":{"rendered":"Customer Feedback: How the Power to Choose Fails Customers"},"content":{"rendered":"\n

How Does Customer Feedback Beat Power to Choose?<\/h2>\n\n\n\n
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Customer feedback shows what customers think of a company. So if the Power to Choose doesn’t offer accurate ratings or electric customer feedback for Texas REPs, why use it? Our real ratings & reviews help you shop electricity plans much smarter so you can save more.<\/center><\/figcaption><\/figure><\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

When you do something every day, you get good at it. Practice improves your skills and instincts. That\u2019s why you can drive your car every day without a crash for years at a time. However, shopping for a cheap electricity rate<\/a> is something you usually do once every year or two. That makes customer feedback about retail providers important in making your decision.\u00a0<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

And when it comes to customer feedback, Power to Choose<\/a> comes up short. Texas Electricity Ratings<\/a>, on the other hand, gives you ample information to use the wisdom and experience other customers have had. Use their knowledge to supplement your own for a sound electric plan decision. <\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Limited Power to Choose Rating Information<\/h3>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Research shows customer reviews influence buying behavior<\/a>. So it makes sense that many websites offer some sort of rating or review system. But some sites are better than others.\u00a0<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

The Power to Choose<\/a> site offers a 5-star rating system for companies, but it is overly simplistic. Their measure \u201cis a measure of consumer complaints per 1,000 customers based on a 6-month rolling average.\u201d Unfortunately, they do not release the count of customers for each retail provider! That means you can\u2019t get an idea of how many complaints each retailer has. So one complaint does more damage to a smaller retailer’s rating than it would a bigger one. You can\u2019t rely on a rating system that produces distorted ratings and favors bigger providers.\u00a0<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Texas Electricity Ratings Customer Feedback <\/h3>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Texas Electricity Ratings<\/a> also uses a 5-star electric provider rating system<\/a>, but it’s much more robust than Power to Choose<\/a>. Beyond just the overall rating, you can also see scores for specific aspects of doing business with retail providers:\u00a0<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n