Home > Burleson Electricity Rates


This graph shows the lowest  rates for Burleson
Rates as of 12/10/2018




Rate Plan / Provider Term

/ kWh
@ 1,000 kWh / month
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4Change Energy

Generous Saver 12
12 months

/ kWh
@ 1,000 kWh / month
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Champion Energy Services

Champ Saver-12
12 months

/ kWh
@ 1,000 kWh / month
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Green Mountain Energy

Pollution Free e-Plus 12
12 months




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Reviews from Burleson:


Excellent, Friendly

(5 / 5)

  I have had 4ChangeEnergy since February 2015. It has saved me a ton of money versus TXU! Customer service is very friendly and helpful. I just signed up for my 2nd renewal. 

Pete from Burleson
February 14th, 2017

Awesome All The Way

(5 / 5)

  Wish they were still in business. Totally all around good prices, service, no hidden charges, very good company.  

Shelly from Burleson
July 16th, 2012

WISH THEY WERE STILL IN BUSINESS

(5 / 5)

  Switched to Kinetic Energy from TXU, and had a great experience. Only have two regrets: Wished we had made the switch alot sooner to Kinetic Energy and wish they were still in business. 

Shelly from Burleson
July 12th, 2012

Very happy with Bounce Energy

(5 / 5)

  We switched from TXU to Bounce Energy a year ago. It was the best decision we've ever made! I did a lot of research before choosing Bounce and they were the best company in terms of rates, payment options, and plans. Customer service is prompt, friendly and all speak English. Their website is easy to navigate and simple to use to make payments online. They even have a phone app that allows you to check your account and pay your bill! We have saved so much money since switching from TXU, we wished we had changed companies sooner.
Sidenote - I suspect people that are leaving negative comments about Bounce are people that probably don't pay their bills on time and/or have poor payment histories with other electric companies.
 

Joanna F from Burleson
April 11th, 2012

Great Company

(4.8 / 5)

  So far I am very pleased with a service that I have received and the pricing that this company offers. 

Dork from Burleson
December 30th, 2017

Ex TXU customer looking for new provider

(4 / 5)

  I was a 15 yr customer of TXU. We recently sold our home (much quicker then we thought we would) We are moving to an apt until we figure out what we want to do for our next long term home. Long story short we lost a small reward card ($50-$60) on a TXU reward program because we moved from our home 8 days before the end of the reward cycle. No exception made for a 15 yr customer,that was willing to signup for new servivce, just not until my new place is ready on Jan 9th. As I said we werent talking about much money, its the principle, no loyalty for long time customer.

So due to the above mentioned issue, we decided to shop for a new provider. I used texaselectricityratings.com and found that champion is one of the only companies that actually took the time to respond to both positive and negative ratings. That says a lot to me about the company. Based on mostly positive rating and the response from the company to the rating they are recieving, I'm signing up as a new customer.  

John from Burleson
December 31st, 2015

They're alright

(3 / 5)

  Green Mountain has been my provider for the past five years. The only thing I don't really like is the amount you pay - at first it was fine, and now I'm looking to change. It's great if you're "green" and they provide information about how much emissions you've saved and how many trees to the equivalent you've "virtually" planted but I need less per watt hour. I'm going to move on. Good luck - they're not bad but I could do better. 

Lori from Burleson
August 18th, 2013

Highly do not recommend

(2 / 5)

  my bill was always very high. I've never paid so much before in my life. 

Highly do not recommend from Burleson
July 14th, 2017

Worst billing system EVER!

(1.8 / 5)

  The automated payment system over the phone will not recognize your account information, the online payment system on their website never works and when you call customer service to make a payment you are on hold for an hour...Absolutely Terrible!!!

Oh and when you send a check they hold it for almost a month before they cash it, which is why I started paying with my debit card. I would never recommend this company to anyone. 

Adam Mann from Burleson
March 9th, 2015

Unhappy

(1.6 / 5)

  My electric bill has doubled 

Ron from Burleson
October 31st, 2018

Worst Service Ever!!!

(1.6 / 5)

  My husband and I have had their service for a few years with no problems until our last move. I had called a week ahead and scheduled our connection date at our new house and was given a confirmation number. Apparently, they can just come up with a random number because as soon as our landlord disconnected his electricity, what do you know, we were in the dark. Had it been just me and my husband we probably wouldn't be as irate as we were but having 2 children in the house, one only 3 months old, we were super pissed!

They apparently do not have the technology to send out an emergency order to Oncor either. So after 2 hours of yelling at them demanding my power be connected I got an "I'm sorry for the inconvenience but there is nothing we can do." The best part is after being told we will have $50 credited to us on our first invoice and then calling back once already to have the credit applied, I got a disconnect for non-payment notice.

The cherry on top was when I called back today to have the credit applied (again because it wasn't applied the first time I called in about it) I was told by a complete moron that I would have only been credited the $50 had I been originally been charged a priority connection fee. Which the credit was given for the inconvenience of not having service and nothing to do with a priority connection fee. Well it took at least 5 minutes of me demanding to speak to a supervisor before she actually transferred my call, which the entire time she claimed that it was impossible to transfer my call. I'm pretty sure she wasn't the only person in the call center that day!

Once I was on the phone with the supervisor, who apparently can read the notes on my account correctly, he applied the credit and was as nice as can be. He told me that anytime a supervisor has to take a call like mine that they review it with the first rep that answered the phone and assess how they could have handled the situation better. I don't know if literacy is required for their reps but maybe they should brush up on their reading skills. 

Emily from Burleson
June 5th, 2012

Worst systems I have seen in 50 years

(1.4 / 5)

   After being with champion for two months (starting Jan 2017) A new property was being developed a mile down the road and in the process of them trying to get power ... our power was shut off for days!!!

When I tried to call champion, it was impossible to get a hold of someone and then took them days to get it figured out

they explained that it was because of human error and due to addresses and such and promised to make it right with us ... but we've never seen one penny of reimbursement for losses

In that process They started a second account for us and said they would have to delete the old account... everything was fine as long as we were going along under contract

After calling over 30 times in the last weeks to find out about a notice that was sent to a five year old email address that had to picked up out of Oncore's digital archives, the customer service person said well I see your current email address
(Which is the correct one and he could explain how they got the old address and why the notification for going out of service was sent to that address that was not given to them by us in the first place

Since he was the first person we had gotten a hold of after all those calls and 27 minutes on the phone he told me he would have to have someone call me back. I said I rather stay on the line and he said he was sorry but he could not do that and HUNG UP ON ME. Wow!!!

I highly doubt that I'll get a callback...

The young man said since we are out of contract we would be paying nearly double for our electricity and Said he cannot backdate it to when the contract ended a week ago.

Wow again!!!

So the longer they wait to get a hold of me and resolve this they will continue to charge me double for my electricity

this is outrageous... I don't know what you would actually call this it's not extortion... it seems somewhat like I'm being hijacked or held hostage but however you slice it it's incredibly poor customer service.

Call the Texas utilities commission tomorrow when they open back up ...

By the way I think this is the second review I have done in my life.

I remained calm on the phone and was just trying to get this resolved ... Wasnt upset with the guy... just asked if he could put a supervisor on the line... but clearly being calm and kind doesnt work with these folks.

 

Todd a very Disappointed customer! from Burleson
January 15th, 2018

A sorry company

(1 / 5)

  After the switch, this company is worth a flip! 

adrian watson from Burleson
May 30th, 2018

Horrible EFL

(1 / 5)

  Watch out for the EFL. I got baited by the low rate and didn't read the fine print. Thought I was getting a 5.4 cents per kWh, but it was actually 12.9 cents. Very deceiving electric fact sheet 

Joe Ly from Burleson
August 10th, 2017

wrong service pole

(1 / 5)

  Frontier has created an account # meter # for an unused service pole with wires sticking above ground, there has not been a meter are service to this pole for over 6 years
not only the dangers it has caused I'm being billed for a dead line, no electricity can be used from this service,
My wife has tried to resolve this matter with your representatives for many weeks to no avail, and it seems no one can explain why it was installed, and why we are being billed
for a pole with no service 

Dwayne from Burleson
May 16th, 2017

Wow just wow

(1 / 5)

  You have to pay to pay your bill over the phone and it's impossible to get ahold of coustomer service. It's just a bad company! 

Aaron willshimer from Burleson
January 28th, 2016

Huge billing problem

(1 / 5)

  I chose this provider for a new home I was moving in to. I was unable to move in and called immediately, (June 24, 2015) the day before service was scheduled to begin. About 3 weeks later, I received a bill for $8.49 (no usage, just fees). I called again on July 21, 2015 to explain I had not moved in and would not ever be moving in, and the CS rep told me that "unfortunately, due to the processing time" I was still being charged for the usage and once it was processed, they would send me a final bill. They can take both bills and shove them where the sun don't shine. 

Susan Corcoran from Burleson
July 21st, 2015

A sorry company

(1 / 5)

  After the switch, this company is worth a flip! 

adrian watson from Burleson
February 3rd, 2014

Customer Service Nightmare

(0.8 / 5)

  Sept 9th called to transfer service old place would be shut off on Sept 11th. Sept. 10th called to cancel shut off at old place, was given until 15th. Sept 11 electricity at old place shut off. Insulin dependant diabetic still living there, insulin in fridge. Called TXU. Reviewed tape of 9th conversation and said I agreed to disconnect. I agreed and explained I called on the 10th to cancel the disconnect. TXU agreed to turn it on, had to go over new contract and pay $97 to turn on right away. No power on 11th. Called on 12th said it would be on. No power on 12th. Called Monday the 14th and the man I talked to guaranteed me it would be on that day. No power on 14th. Called and cancelled TXU on Tuesday and another provider turned power on Wednesday by 2pm. TXU customer service people yelled at me over the phone multiple times and even went as far as flat out calling me a "Liar". There is so much more to this story but no room. Thank you so much for providing a place to voice concerns. 

Adina Coats from BURLESON
September 21st, 2009

Balloon payment after a month to month service

(0 / 5)

  I would never recommend this company to anyone. Not only did they not call after a 18 month plan was expired and switched me to a month to month charging almost double per kilowatt, I called to ask about a new plan ( figuring I was at fault for not realizing my year and a half plan had expired and I must have missed the phone call and email ) the young lady told me there BEST plan was 13.9 cents per KWH. I explained that I was fairly certain they had plans at little less expensive, and asked three times for there best plan for a small family using an average of 1400kwh per month. Then she kept repeating to me that the free nights and weekends would be the best plan. I again told her that that plan was not good for the times my family is using our electricity and asked one last time for their best plan. Finally with a 13.2 kWh I was frustrated and said thank you very much and said I would be canceling service. When I did find another company who on my behalf called and cancelled my service, then the harassing phone calls started all day asking why I was leaving, I explained It twice to two different agents, after the 4th call I had had enough. Finally when the last bill came in, here came the miscellaneous charges which were only $6 less the the actual usage charges for only 23 days of service totaling $425. $425 for 23 days!!! I'm willing to pay for what I actually used and the cost to disconnect the crappy service, but I'll be filing a complaint with the public utility commission of Texas unless we can resolve this issue.  

Mike from Burleson
August 16th, 2015

Updated: 12-13-2018
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