Read Cirro Energy Reviews


Cirro Energy Customer Reviews

The best review categories for Cirro Energy are their plans and pricing, rated at 2.6 out of 5, and their billing & account management system, rated at 2.4 of 5.

Cirro Energy Rating

Texas Electricity Ratings Score:


( 2.5 / 5 )
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Rating Summary:

Community -
Communications -
Operations -
Products -
Market Perception -

Legend:

- Among the Best
- Better than Most
- About Average
- The Rest
- Data Unavailable

Community

Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.

Communications

Operations

Operations measures a company's effectiveness at, well, keeping the lights on. This category measures how well a company does at going about their daily business. Can customers access their account online? Do they send their bills out on time and consistently? Are things as easy as possible on their customers? This category looks at those aspects of a company's effectiveness.

Products

We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.

Market Perception

Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.

227 Reviews and 38 Replies for Cirro Energy


Excellent, great company

(5 / 5)

  I shopped around and discovered that TXU and Centerpoint have hidden cost that bring your bill up with unrealistic costs

Jerry from Baytown
March 6th, 2022

Jerry, thanks for the amazing review! We're so happy that we're able to provide you with electricity.

Cirro Energy Responds March 8th, 2022
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HONEST AND TRUE TO THEIR AGREEMENT

(5 / 5)

  Five stars to Cirro Energy for Excellent Customer Service! I signed up for a flat rate electricity plan and it is unbelievably Great! From day one to the present I have been treated honestly, with care and concern by this company. My rate is as advertised and autopay is as agreed. Great Folks to deal with Great Price, Service with old school Integrity ! Thank you Cirro I Highly recommend your service.

Roncha from Houston
October 9th, 2021

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Great experience with customer service!

(5 / 5)

  After being very concerned with a possible upcoming increase in my bill because of the snow event in Texas, I called Cirro and was told by the rep that, since we were on a contract with them, there would be no increase! She was fantastic at explaining how it works. I even signed a new contract and am very pleased with it! It's a great company!

Cathie from Missouri City
February 23rd, 2021

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Review

(5 / 5)

  Easy transition - great monthly average program, used 2nd month of service!

Dreed from Bedford
July 21st, 2020

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Cirro Energy

(5 / 5)

  Easy to sign up, accepted my CC for billing and not one problem so far.

Mike from Baytown
May 24th, 2020

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Love the simply flat plan!!

(5 / 5)

  This company offers me an amazing rate, I heard about the simply flat plan on the radio and was thinking, that sounds way too good to be true, the monthly rate must be ridiculous, right? WRONG... the rate was great! I went online just to see and signed up immediately, they only charged me $5 more than the base price (what my previous electric company charged before any usage) for my previous electric company! What?! Hopefully there won't be a dramatic price hike when it comes to renewal, but I have been thrilled with Cirro thus far.

Dustie Pittman from Celina
February 11th, 2020

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No problems

(5 / 5)

  We have CIRRO for years now and have been pleased thus far.

Good product from Katy
December 12th, 2017

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Reliable and Good Pricing

(5 / 5)

  Cirro Energy provides a good pricing plan with reliable service. The customer service representatives are friendly and respectful. We have been pleased with this electric provider!

M. Gross from Plano
October 31st, 2017

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Love Cirro

(5 / 5)

  I have used Cirro Energy for nearly seven years. I've never had a problem and have always found their rates, even their renewal plans, to be some of the most reasonable and fair around.

BlondeBird from Dallas
February 11th, 2014

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Cirro Saves Me Money

(5 / 5)

  I have had my Cirro Account for about 5 years now. After the first year they lowered by lock in (fixed rate) by quite a bit and I just renewed today at 8.4 Cents per KW. My mom has been with TXU for 20 years... they have never offered her a lower KW rate. I love Cirro and would never change companies. I read some of the comments regarding deferrals. I had a referral once and they explained that they would take that months bill and spread it out over 6 months. There were no surprizes. They did exactly that and what a lifesaver it was. I pay my bill online and I have never had a single problem with this company. They email me when it is time to renew and the website is very easy to navigate when deciding which plan I wish to choose. Hope this helps! PS I also love the fact that they offer a plan that is 100% renewable wind energy and it is very economical.

Tonyia Canales from Bridgeport
November 7th, 2013

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Great Customer Service! After hours Customer Service Awesome

(5 / 5)

  Got my bill and was really upset and then when I called customer service after hours I was even more upset thinking from the reviews they wouldn't be able to help. However that wasn't the case the young lady I spoke to wad realy sweet and very helpful. The reason I had called was to find out what the high TDU price was all about. The young lady explained to me that the TDU charge in included in the price per qwh but that the bill just breaks it down. She went through everything with me and told me where to find the TDU pass through price per qwh on my contract and the meter reading fee. So come to find out she was right they just break it down the TDU for Oncor or Delivery charge is the pass through price times the kilowatts used and the meter reading fee. She was so understand and very patiencent and a great help. :)

Betty from Dallas
March 19th, 2013

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Cirro is great

(5 / 5)

  Lowest bills ever. Easy to work with. Highly recommend.

Karen Carleton from Fort Worth
February 26th, 2013

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Cirro Energy

(5 / 5)

  Cirro Energy best prices and coustomer service a real Texas co Thanks

bill murry from League City
January 13th, 2013

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Great so far!!!

(5 / 5)

  I switched from TXU because my rates were steadily increasing. I was on a variable rate plan that coincided with natural gas prices rising to 11.1 before I couldn't take it anymore. I switched 4 months ago and could not be happier! I have saved $80.00 a month so far. Customer service has treated me great so far and I plan to stay with Cirro as long as possible. I honestly do not know why there are numerous negative reviews. My experiences have been positive.

SGP TX from Grand Prairie
October 4th, 2011

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Pleased

(5 / 5)

  We have been with Cirro for over two years and have had no problems with them at all. I can review past years energy consumption online, which was helpful when we put in a new air conditioning unit and windows. We tracked the usage and were able to see the difference. Soon after we switched we had made a payment arrangement that was like a small amount of the bill and then they divide the remaining balance into future bills, very nice! But if you do get a shut off or delinquent notice they wouldn't work with you until you had 3 months without a notice. As I said, that was over two years ago and things may have changed but we couldn't ask for a better electric company. Easy pay options, friendly customer service. I think this is a good company to use as long as you don't have a problem paying your bills on time.

Bernadette from Fort Worth
July 20th, 2010

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Cirro SUCCESS!

(4.9 / 5)

  Very happy with Cirro, recently renewed with them again when they offered a lower rate before I expired. TXU didn't do the same.

Happy Client from Dallas
August 3rd, 2010

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RAMs Review

(4.9 / 5)

  I have had a very good experience with Cirro Energy

Anonymous
October 12th, 2009

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Time to Renew Contract

(4.8 / 5)

  I switched from Reliant, who I had been with for years, to Cirro Energy last year, at a 9.7 advertised rate. I saved over $1,100 in electric costs during 12 months over prior year's Reliant costs. Now it's time to renew and I'm researching, checking EFLs and company ratings. The current Cirro advertised rates (13.5, 11.1, and 10.6 respectively) appear to include a new "base" charge of $7.95 if your usage is less than 1000 kWh, which mine did for 7 of 12 months this past year. I'm not sure if that is calculated into the "between 500 and 1000" price or not, so I'm going to call them. Otherwise, I've been exceedingly happy with the cost and the service this past year. I'm in the CenterPoint Energy region, which, from what I understand, is the actual service provider (meter reading, troubleshooting, outtages, etc.) for ALL companies in that region regardless of who your energy provider is, so complaints in those categories are a moot point as far as I'm concerned....they're CenterPoint issues, not the energy providers.

Millie Boyett from Katy
June 29th, 2014

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After almost 2 years I still look forward to my bill each month - which autopays

(4.8 / 5)

  If you pay your bills, aren't a deadbeat, and pay attention to the rules regarding renewal (which apply to all REPs) you shouldn't have any issues with Cirro. I've been a customer since January of 2010 at which time I switched from TXU and couldn't be happier. I've never had any billing issues and Cirro offers many payment options which I finally opted for the auto billing on my credit card. I've used the website numerous times without any issues and it is well orgranized and realiable. If you don't pay your bills in a timely manner there will be fees and penalties just like any other REP. For responsible customers I have no hesitation in recommending Cirro.

C from Keller
September 12th, 2012

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No problems

(4.8 / 5)

  Have had this company for a year with no problems
at all.

Anonymous from Houston
March 17th, 2011

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