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Texas Electricity Ratings
Overall Score for
American Light & Power



2.0 / 5


Read American Light & Power Rating Details

American Light & Power Scores and Ratings


American Light & Power Featured Offer:
Smart Power 12


11.2¢

1,000 kWh rate


EFL - more info

12

month term

View Other American Light & Power Offers

American Light & Power Featured Offer:

Smart Power 12


American Light & Power Rates


American Light & Power has 2 electricity rates available. Their lowest rate is currently 11.2¢, and their highest rate is 11.5¢.


View American Light & Power Rates

American Light & Power currently has 2 electricity rates available


American Light & Power Overall Score : 2.0 / 5


We aggregate data from multiple sources, including our customer reviews, kilowatt-per-hour rates, Public Utility Commission of Texas complaint statistics, JD Power & Associates ratings, company standings with the Better Business Bureau, telephone and online surveys. We also take into account individual plan types, standard features offered by each electricity provider, account management features, customer rewards and incentive programs. Additionally, we test customer service wait times, order cycles, and dozens more data points to provide a comprehensive view of Texas electricity providers.

Community Outreach



Community Outreach Score : / 5


Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.

Complaint Resolution



Complaint Resolution Score : / 5


Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.

Innovation



Innovation Score : / 5


Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)

Market Perception



Market Perception Score : / 5


Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.

Plans & Products



Plans & Products Score : / 5


We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.

Rewards



Rewards Score : / 5


Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.

Recommended American Light & Power Plans


Smart Power 12


Term Length:12
Plan Rate:11.2¢ 1,000 kWh rate
Plan Type:Fixed Rate
Monthly Fee:$5.95
Cancellation Fee:$0

more info



  • Great 12 month rate
  • Price Protection through next summer
  • Excellent choice for any sized home


  • Plan Info
    Term Length :  12 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $0
    Monthly Recurring Charge :  $5.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    per kWh
    @ 1,000 kWh




    Smart Power 18


    Term Length:18
    Plan Rate:11.5¢ 1,000 kWh rate
    Plan Type:Fixed Rate
    Monthly Fee:$5.95
    Cancellation Fee:$125

    more info



  • Flat Rate!
  • No Bill Surprises


  • Plan Info
    Term Length :  18 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $125
    Monthly Recurring Charge :  $5.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    per kWh
    @ 1,000 kWh




    Example Bill
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