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American Light & Power Reviews

- 4 reviews
- 3 reviews
- 1 reviews
- 2 reviews
- 2 reviews

12

total reviews


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12 Reviews for American Light & Power


Best American Light & Power Review Categories


The best review categories for American Light & Power are their plans and pricing, rated at 5.0 out of 5, and the order experience, rated at 4.8 of 5.
Price, Plans and Promotions 5.0
Order Experience 4.8
Customer Service 4.0
Billing and Account Management 4.0
Likely to Recommend 4.0
Overall 4.4

Texas Electricity Ratings
Overall Score for
American Light & Power



3.0 / 5


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American Light & Power Scores and Ratings



American Light & Power Featured Offer:


  — Milton Penick
Best damn light company in Texas
 Its easy their rates are fair and the people are real if I have an issue who ever is on the phone they handle it right then and their. I'm not transfe... 

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Best damn light company in Texas

 Its easy their rates are fair and the people are real if I have an issue who ever is on the phone they handle it right then and their. I'm not transferred our given the run around. They are the most reliable electric company I have ever used thank you ALP 

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  — V
Great experience
 Never had any issues. 

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Great experience

 Never had any issues. 

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  — Happy Customer
American Light & Power
 The thing I like about American Light & Power is the steady rate of 10.6 cents per KWH regardless if you use 500, 1000, or 2000 KWH. The thing I like... 

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American Light & Power

 The thing I like about American Light & Power is the steady rate of 10.6 cents per KWH regardless if you use
500, 1000, or 2000 KWH.

The thing I like about TexasElectricityRatings.com is their charts that help highlight different usage pricing. 

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  — Andrus
That was easy!
 I recommend AL&P in every way, thank you. 

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That was easy!

 I recommend AL&P in every way, thank you. 

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  — Donald
American Light & Power
 No real headaches.....there were a couple email exchanges during the initial setup as I went through a 3rd party vendor to sign up, but other than tha... 

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American Light & Power

 No real headaches.....there were a couple email exchanges during the initial setup as I went through a 3rd party vendor to sign up, but other than that everything has been great and cheap. 

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  — Victor
Good company
 Smooth experience in making the electricity contract form my apartment. Everything worked fine. Very reasonable fees too. 

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Good company

 Smooth experience in making the electricity contract form my apartment. Everything worked fine. Very reasonable fees too. 

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  — Themidds
improve website
 Great service so far, I had to call to organize auto pay and bills send via email. can you update website so we can do these things ourselves online, ... 

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improve website

 Great service so far, I had to call to organize auto pay and bills send via email. can you update website so we can do these things ourselves online, that's my only recommendation. 

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  — WZ
Experienced no issues
 Switched to American Light & Power due to their good price for low usage account. Everything turned out OK since no much services were needed except f... 

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Experienced no issues

 Switched to American Light & Power due to their good price for low usage account. Everything turned out OK since no much services were needed except for billing and payment on-line. 

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  — Sandy D.
Incompetent billing system
 I do not pay my bills through the AL&P website as I choose to do all of my bill paying through my bank's bill pay system. I have been with the compa... 

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Incompetent billing system

 I do not pay my bills through the AL&P website as I choose to do all of my bill paying through my bank's bill pay system. I have been with the company for 2 months and both months I have received disconnect notices because they are incapable of posting a live check! The check arrives a week before the due date but the customer service rep. (and I use that term loosely) continues to state that the reason they are not being credited is because I'm not paying through their website. It was a circular conversation that lead absolutely nowhere . I regret signing a contract with them, and will cancel as soon as possible. 

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  — Anderson O
Billing issue
 I switched to American light & power, few days later I got a call asking if I cancelled and requested a new account. I told the representative "no", I... 

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Billing issue

 I switched to American light & power, few days later I got a call asking if I cancelled and requested a new account. I told the representative "no", I just switched few days ago. The Rep told me she will correct whatever issue it. The next thing I got a bill asking me to pay disconnection fee and base charge. I called the company after I received the bill, the Rep I spoke with again assured me the bill will be corrected. At the time of writing, I am been change late fee for base charge, the disconnection fee was waived.
My issue is, why am I been changed base fee twice the same month when you are only suppose be change base fee once a month. The company need to get their stuff right. I can't pay for services I did not get. If the issue is not resolved, will have to seek help from ABC13 news. I know they will listen once I get them involve. 

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  — No Customer Service Number That Works
No customer service, the phone number asks for a password and then hangs up when you dont have one?
 Now I know why bad reviews! Cant contact them. Started the process to change to them, then went to call them and the number they list answers reque... 

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No customer service, the phone number asks for a password and then hangs up when you dont have one?

 Now I know why bad reviews! Cant contact them. Started the process to change to them, then went to call them and the number they list answers requesting a password? Whats that? Never gave me one on my application page? They want 200 deposit, will they provide interest on that. Credit score of 840 ! They may have an answer but I will never know it because I cant call or email them?

BAD start, is this a sample of frustrations to come? RUN !!! Plenty of competition out there ! 

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  — Kara
Not what I was expecting
 Info that was given from this electric to help me save was wrong. I'm having to spend twice as much as I did with my last. I don't recommend, unless y... 

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Not what I was expecting

 Info that was given from this electric to help me save was wrong. I'm having to spend twice as much as I did with my last. I don't recommend, unless you want something close to the expensive prices like TXU and reliant. Not recommended for low income families. 

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