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About Breeze Energy

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PUCT#: 10211

Breeze Energy is a retail energy provider founded in 2012 in Dallas, Texas. Unlike most electricity providers in Texas, Breeze Energy is 100% committed to Texas Wind Energy. Breeze Energy has made a pledge to provide 100% clean, 100% green, 100% Texas Wind Energy at affordable prices. Breeze believes strongly in providing citizens of Texas with natural, clean, abundant electricity at affordable rates.



Texas Electricity Ratings Score:


( 2.6 / 5 )
Our rating criteria
All Providers Ranked From High To Low

Rating Summary:

Plans & Products -
Complaint Resolution -
Community Outreach -
Innovation -
Rewards -
Market Perception -

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Plans & Products

We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.

Complaint Resolution

Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.

Community Outreach

Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.

Innovation

Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)

Rewards

Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.

Market Perception

Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.


Breeze Energy Customer Engagement

22   Reviews

  Replies

Response Rate:
0.00 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Breeze Energy



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22 Reviews and Replies for Breeze Energy


Hurrying to Disconnect
(2.2 / 5)

  My first bill was due on May 1, 2018. I paid the bill on 5/3/18. However I was not sent a bill in the mail as I had requested during the sign up period. I was assured that I would receive a bill in the mail as well as in e-mail. I called last week after not receiving a bill in the mail as I was assured that I would, instead I received a late warning/disconnect warning notice dated 5/2/18. that I received today 5/4/18. So I called again and relayed this to a supervisor the problem should be corrected now so I was told. We'll see. Who sends a notice out one day after payment is due? Really who do this?
I would not tell anyone to do business with this company, as I see it they are busy trying to get you disconnected for the additional money in late fees or reconnection fees.
Not to worry I am already looking for a new company. I had to call twice to receive my "welcome package" that was not even sent to my email when they said it was. Hmmm!!

Joyce in Waco from Waco
May 4th, 2018

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Weird Billing System
(1.8 / 5)

  Most electricity providers I've used offer a discount for direct debit of your bills. Breeze offers no apparent way to do direct billing at all. After several attempts to set this up, I finally elicited a response: "This request sends notice to our customer service team, this is not a personal task feature." OK, sorry to bother you with a customer service issue! I would avoid this company, despite their focus on selling affordable renewable energy, and find a more friendly, competent company.

Former Breeze Customer from Arlington
February 16th, 2018

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Worst Customer Service Ever
(1 / 5)

  I have been with this company for 4 years and have threatened to leave for about 3 of those. I stayed because the bills were reasonable despite the horrible customer service here in the states and what seems to be an oversees area also. Supervisor "MICHAEL PERRY" is by far the worst individual to have working in a call center. Today he officially helped me to move on from this sad excuse for a company.. If you choose them for the rates, please be prepared to get what you are paying for. **NOT WORTH THE TIME OR ENERGY!!! PLEASE KEEP LOOKING"

B. Funchess from Houston
February 12th, 2018

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How They Make Profit From Your First Bill
(2.2 / 5)

  I had good experience on the first time when I signed up .I got first bill for 2 days of service with full monthly base charge. I called and asked for the prorated monthly base charge, to my surprise, they credited the full monthly base charge for me. OK. Great customer service. NOT THIS TIME. Same situation and the claim" manager " Michael refused and refused to do ANYTHING. You can see how they make profit from all customers who signed up on first bills, no matter how many days on first bill. I am going to file a complain to PUC of Texas too. Hopefully PUC can tighten up rules to benefit consumer. Texas New Mexico power company gave me all prorated on TDU Pass Through charges. BUT NOT THIS RETAIL PROVIDER. BEWARE.

Maxandlady from Friendswood
December 19th, 2017

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doubled billed after 4 yrs of service
(1 / 5)

  I have been pleased with breeze for 4 yrs but recently when I checked my daily usage it had jump from my average price of $2.21 - $2.88 to $5.66 - $5.99 this is an outrage I do understand inflation but it shouldn't have doubled my bill instantly. When I contacted breeze energy they emailed that I was still getting the same rate per kw that it was reliant who had raised my bill not them they then went back down to $2. Something for a few days but am right back to paying 5.89 a day. I'm switching right away

Tammie Jones from Lancaster
October 20th, 2017

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On my 2nd contract with Breeze and haven't had a problem.
(4.8 / 5)

  I love the business expression service is dependent upon: (a) low cost; (b) fast speed (or turnaround); and (c) high quality - now, please pick 2 as I can only satisfy that much. Today alote of expect all three but don't get it. OK, back to Breeze. Cost - they have been either the least or top 4 lowest cost provider when I did my evaluation. High quality - their pricing model is a FIXED rate versus all of the newer rate products (free nights / weekends, variable rate by consumption (Kwh) consumption - to me, simple is quality for REPs (Retail Electric Providers). Speed - no factor as smart meters have enabled this. Never really used their customer service as the online, website handled most of my needs. Didn't have to leave a deposit - guess my credit rating was good. My current contract is coming up at the end of next month and I see they are in the top 3 for my desired contract term (usually 12 months).

John T. from Houston
September 26th, 2017

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Great Rates and 100% wind generated
(5 / 5)

  This is my second year after being with Green Mountain Energy since they began operations in Texas a decade ago. Breeze Energy is a relatively new Texas owned company. Their rates are terrific, especially in comparison with Green Mountain! No confusing hidden fees. All their energy is produced by wind turbines. You will get a weekly email with your usage and a monthly email invoice with usage for the month compared with the last 12 months. I'm very happy with them!

Dallasuser from Dallas
August 20th, 2017

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I can not get my deposit back
(1 / 5)

  After I cancelled the service, they sent me back the deposit check 250 dollars. Guess what, the check was bounced, I called the customer service regarding to this issue many times, the representative told me that they would have this issue solved within 24 hours and called me back. I have never received any call from them and even submit the request online to their accounting department. NO REPLY at all. Very disappointing. It has been a month now, I will give them a final call, then file a lawsuit against them. Do not use this company.

Jenny from Katy
July 5th, 2017

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Dishonest. Full of lies, Gimmicks
(1 / 5)

  Dishonest. Full of lies, Gimmicks

Carol Munyua from League City
June 14th, 2017

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Best rates and Great Customer Service
(4.8 / 5)

  I switched to Breeze Energy 2 months ago. My previous provider had supper low rates for the initial 12 term but wanted a really jacked-up rate to renew. Breeze offered the lowest rate plan of the 18 providers I checked for my usage profile. Strange that even though the price of natural gas is so low a 100% wind provider has the lowest power rates. I set up my credit card for autopay on my first payment. For some reason the second auto payment didn't happen. I called Breeze, the representative was very helpful, he confirmed that I was set up for autopay and credited back the late fee. I checked my account on line and the credit was there. Their weekly usage e-mail showing current and previous weeks comparison of usage is also a nice feature. Well see what happens to the rate at the end of this 12-month term but so far Im very satisfied.

David from Humble
May 18th, 2017

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A very "breezy" setup and good communication.
(4.6 / 5)

  They have a straightforward plan with no hidden charges, or discounts at certain kWh to appear cheaper than they are. Signup was simple and so far the communication with customer service has been excellent.

Gary from Rowlett
March 13th, 2017

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Great Prices - Not much else
(2.8 / 5)

  So I switched to breeze on powertochoose.org because they were one of the lowest prices around for 100% renewable energy.

I thought it was strange that it made me pay a deposit of $200.00 because no other utility, phone plan, energy company, or anything has made me pay a deposit and I have a pretty high credit score.

At the end of the contract period, Breeze wanted to increase my rate far higher so I went on powertochoose.org and found another provider. No worries, glad we have competition.

However, after my service switched and a few days passed, I did not get my deposit back. So, I called Breeze energy and Jesus was there to help me... only Jesus apparently couldn't understand me and I had trouble understanding him ... I had to give my account number several times and he kept getting the numbers wrong.

Language barrier was very frustrating and I'm quite sure it was not me. I've traveled the world over and spoken to people with many dialects who did not have trouble understanding me. Jesus, on the other hand, was a struggle.

Then I found out that Breeze has a policy not to mail deposit checks until the end of the month and Jesus told me it would be November before I would get my deposit back - when my services ended in September.

I don't know why they need to hold onto my deposit check for a month but... seems a little sketchy to me.

Chris from Rockwall
September 27th, 2016

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Great Experience for the past 17 months!
(5 / 5)

  I don't know what the the other reviewers are talking about. I switched from TXU the end of Feb 2015. I am saving so much $$ on my bill each month. The CSRs have been very nice and helpful and easy to understand. There are no hidden fees and coming from established service with TXU we didn't have any kind of deposit required. We want to support 100% green energy so we are super happy to be doing that AND saving money!!!

Elyce from RICHARDSON
July 17th, 2016

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Decent rates but Customer Service lacking
(3.8 / 5)

  I have now been using Breeze energy for about 18 months. Their rates on a fixed contract are very competitive and I've been fairly impressed with my low monthly bills.

However, their customer service department is lacking. I have repeatedly called their main number, only to get a bad line or the standard message: This is not a working number. It reflects poorly and unprofessional on their part. So I hope they get this fixed. Sometimes, their is a language barrier, but nothing to hard to comprehend. And I wish they didn't call back 24/7 to ask the same questions over and over about our account. Seems the reps could use a little more training on note taking.

Other than that, the company seems legit. Like any company, there is room for improvement. For now, I'll continue to be a loyal customer of Breeze.

Joel from Dallas
July 11th, 2015

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Happy Customer
(5 / 5)

  I don't know what the the other reviewers are talking about. I switched from TXU in mid year 2014. I am saving so much $$ on my bill each month. I also moved my commercial business to Breeze at the same low rates. The CSRs are always very nice and helpful. There are no hidden fees. You need to be an educated consumer an learn how to read your bill.

Michele from Dallas
May 21st, 2015

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Awful customer service
(1 / 5)

  We made a payment from our bank's online bill pay, which we have been doing for months. But this month, breeze sent us a disconnection notice for non-payment. We looked at our bank statement, and saw that the money had been withdrawn. We got our bank to generate a "letter of fact" stating that the funds had, in fact, been transferred.

Breeze still insisted we hadn't paid them. Their customer service rep, "Simon" was a first class jerk to my wife on the phone. He was rude and wouldn't answer any questions. She asked to talk to his supervisor, and he refused, saying that he didn't have a supervisor.

So, save yourself some time and skip this terrible company.

Rhett from McKinney
May 12th, 2015

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So far so good...
(5 / 5)

  I've only gotten two bills from Breeze so far, & with both I've saved over $40 than what i would have paid with Reliant. My bill never went under $130 with Reliant, my bill from Breeze just came in at $105! Very happy! Hopefully all continues to go good. I've also called customer service once and i had no problem understanding the representative.. Just needed to make sure my payment had gone through! I recommend Breeze!

Roxanne from Corpus Christi
April 19th, 2015

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Poor Service Going Into Start Up Process
(1.4 / 5)

  I received initial information and a brochure at the Dallas Veggie Fair last year and the rep there was very nice and informative.

I called the customer service line a few times for information and I couldn't understand any of the 3 reps I spoke with. They had no humor and were very short and RUDE when I had additional questions. I have a 750+ credit score and they were requiring a $250 deposit- doesn't make sense. I chose to stick with my Reliant energy.

T.N. from Dallas
March 31st, 2015

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Deceptive Deposit. Super Cheap Rate. Be careful
(1.4 / 5)

  My wife and I went for Breeze Energy as it had the lowest rate plan we could find. Appeared clean and simple. Then we got a $250 deposit charge on our account. We attempted to dispute it twice with customer service agents, and I even spoke directly with a manager, who said he could not reverse the deposit, but would forward to the Contract Department to follow-up with me. Three weeks later, no follow-up.

Upon sign-up, the website advertised their rate, and did note there is a deposit taken out (does not list the amount), but states that if you have good credit, you will not be charged a deposit. We figured, not a problem. We have good to excellent credit.

However, in the "finer fine print," they say "good" credit means being over 65 or being a victim of family violence. Odd definition. Furthermore, the $250 amount is not listed. It mentions if it's over $50, you might be able to qualify for making it in payments. Thats a long way off from $250. 500% off.

Here's the problem: technically, everything they have done has been within the contract. But their advertising tactic was mis-leading. They used the term "Good Credit" in a misleading way, one which is not an industry standard definition of good credit. Then when we got hit with $250 out of our account without being reversed a week later, we found out the TRUE fine print.

I requested to the manager to reverse the fee, or at least charge a more reasonable rate of $50-100, not the amount we pay in 4 MONTHS of electricity for our small household.

Furthermore, we have to be careful when we move on from Breeze, because their contract states that WE have to provide our current address to them in order to get our deposit back. This is also odd- the current address we receive energy at seems reasonable to send the refund to- another deceptive practice, in my opinion, likely to take advantage of the forgetful. It looks like from other people's ratings on here, sometimes it is not returned. We plan to "Breeze" away from Breeze Energy as soon as our contract ends. Caveat Emptor.

Justin H. from Richardson
February 23rd, 2015

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Are not set up to take direct payments from banks
(1.8 / 5)

  Month after month my banks wires money from me and other customers to Breeze. Unfortunately, even though the funds are available to Breeze the next day it takes weeks (not days) to post to your account. The problem remains they want late charges on top of late charges each month. It is a total rip off.

Their customer service isn't equipped to deal with the problem.

Cannot see how they can keep their license.

Jeff from Dallas
January 28th, 2015

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Updated: 05-17-2018
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