Cirro Energy Reviews


Cirro Energy Reviews

- 15 reviews
- 22 reviews
- 7 reviews
- 21 reviews
- 109 reviews

219

total reviews


Read Cirro Energy Reviews

219 Reviews for Cirro Energy


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Cirro Energy Featured Offer:
Smart Value 12 Online


11.2¢

1,000 kWh rate


EFL - more info

12

month term

View Other Cirro Energy Offers

Cirro Energy Featured Offer:

Smart Value 12 Online


Best Cirro Energy Review Categories


The best review categories for Cirro Energy are their plans and pricing, rated at 2.5 out of 5, and the order experience, rated at 2.3 of 5.
Price, Plans and Promotions 2.5
Order Experience 2.3
Customer Service 2.1
Billing and Account Management 2.2
Likely to Recommend 2.0
Overall 2.2

Texas Electricity Ratings
Overall Score for
Cirro Energy



2.1 / 5


Read Cirro Energy Rating Details

Cirro Energy Scores and Ratings


Cirro Energy Featured Offer:
Smart Value 12 Online


11.2¢

1,000 kWh rate


EFL - more info

12

month term

View Other Cirro Energy Offers

Cirro Energy Featured Offer:

Smart Value 12 Online


  — Ashley J.
Stellar customer service by Maria
 An account was fraudulently opened with my personal information and I contacted customer service agent Maria and was treated with with the utmost resp... 

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Stellar customer service by Maria

 An account was fraudulently opened with my personal information and I contacted customer service agent Maria and was treated with with the utmost respect. She immediately iniciated a Fraud Claim and began the process to have this delinquent account removed from collection status.
She listened to my concerns & made me feel confident that a swift resolution would follow with Fraud Claim Division. I hope they are as professional and thorough.
* Wonderful to speak to a real human being without 1st fighting an automated answering machine to deal with my real problem. 

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  — Cathie
Great experience with customer service!
 After being very concerned with a possible upcoming increase in my bill because of the snow event in Texas, I called Cirro and was told by the rep tha... 

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Great experience with customer service!

 After being very concerned with a possible upcoming increase in my bill because of the snow event in Texas, I called Cirro and was told by the rep that, since we were on a contract with them, there would be no increase! She was fantastic at explaining how it works. I even signed a new contract and am very pleased with it! It's a great company! 

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  — Dreed
Review
 Easy transition - great monthly average program, used 2nd month of service! 

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Review

 Easy transition - great monthly average program, used 2nd month of service! 

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  — Mike
Cirro Energy
 Easy to sign up, accepted my CC for billing and not one problem so far. 

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Cirro Energy

 Easy to sign up, accepted my CC for billing and not one problem so far. 

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  — D.Tucker
Best Rate
 I've been with them for a year and just signed up for a second year best rates around. My bill has never been lower. 

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Best Rate

 I've been with them for a year and just signed up for a second year best rates around. My bill has never been lower. 

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  — Dustie Pittman
Love the simply flat plan!!
 This company offers me an amazing rate, I heard about the simply flat plan on the radio and was thinking, that sounds way too good to be true, the mon... 

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Love the simply flat plan!!

 This company offers me an amazing rate, I heard about the simply flat plan on the radio and was thinking, that sounds way too good to be true, the monthly rate must be ridiculous, right? WRONG... the rate was great! I went online just to see and signed up immediately, they only charged me $5 more than the base price (what my previous electric company charged before any usage) for my previous electric company! What?! Hopefully there won't be a dramatic price hike when it comes to renewal, but I have been thrilled with Cirro thus far. 

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  — Good Product
No problems
 We have CIRRO for years now and have been pleased thus far. 

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No problems

 We have CIRRO for years now and have been pleased thus far. 

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  — M. Gross
Reliable and Good Pricing
 Cirro Energy provides a good pricing plan with reliable service. The customer service representatives are friendly and respectful. We have been plea... 

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Reliable and Good Pricing

 Cirro Energy provides a good pricing plan with reliable service. The customer service representatives are friendly and respectful. We have been pleased with this electric provider! 

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  — BlondeBird
Love Cirro
 I have used Cirro Energy for nearly seven years. I've never had a problem and have always found their rates, even their renewal plans, to be some of t... 

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Love Cirro

 I have used Cirro Energy for nearly seven years. I've never had a problem and have always found their rates, even their renewal plans, to be some of the most reasonable and fair around. 

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  — Tonyia Canales
Cirro Saves Me Money
 I have had my Cirro Account for about 5 years now. After the first year they lowered by lock in (fixed rate) by quite a bit and I just renewed today a... 

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Cirro Saves Me Money

 I have had my Cirro Account for about 5 years now. After the first year they lowered by lock in (fixed rate) by quite a bit and I just renewed today at 8.4 Cents per KW. My mom has been with TXU for 20 years... they have never offered her a lower KW rate. I love Cirro and would never change companies. I read some of the comments regarding deferrals. I had a referral once and they explained that they would take that months bill and spread it out over 6 months. There were no surprizes. They did exactly that and what a lifesaver it was. I pay my bill online and I have never had a single problem with this company. They email me when it is time to renew and the website is very easy to navigate when deciding which plan I wish to choose. Hope this helps! PS I also love the fact that they offer a plan that is 100% renewable wind energy and it is very economical. 

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  — Betty
Great Customer Service! After hours Customer Service Awesome
 Got my bill and was really upset and then when I called customer service after hours I was even more upset thinking from the reviews they wouldn't be ... 

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Great Customer Service! After hours Customer Service Awesome

 Got my bill and was really upset and then when I called customer service after hours I was even more upset thinking from the reviews they wouldn't be able to help. However that wasn't the case the young lady I spoke to wad realy sweet and very helpful. The reason I had called was to find out what the high TDU price was all about. The young lady explained to me that the TDU charge in included in the price per qwh but that the bill just breaks it down. She went through everything with me and told me where to find the TDU pass through price per qwh on my contract and the meter reading fee. So come to find out she was right they just break it down the TDU for Oncor or Delivery charge is the pass through price times the kilowatts used and the meter reading fee. She was so understand and very patiencent and a great help. :) 

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  — Karen Carleton
Cirro is great
 Lowest bills ever. Easy to work with. Highly recommend. 

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Cirro is great

 Lowest bills ever. Easy to work with. Highly recommend. 

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  — Bill Murry
Cirro Energy
 Cirro Energy best prices and coustomer service a real Texas co Thanks 

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Cirro Energy

 Cirro Energy best prices and coustomer service a real Texas co Thanks 

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  — SGP TX
Great so far!!!
 I switched from TXU because my rates were steadily increasing. I was on a variable rate plan that coincided with natural gas prices rising to 11.1 bef... 

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Great so far!!!

 I switched from TXU because my rates were steadily increasing. I was on a variable rate plan that coincided with natural gas prices rising to 11.1 before I couldn't take it anymore. I switched 4 months ago and could not be happier! I have saved $80.00 a month so far. Customer service has treated me great so far and I plan to stay with Cirro as long as possible. I honestly do not know why there are numerous negative reviews. My experiences have been positive. 

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  — Bernadette
Pleased
 We have been with Cirro for over two years and have had no problems with them at all. I can review past years energy consumption online, which was hel... 

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Pleased

 We have been with Cirro for over two years and have had no problems with them at all. I can review past years energy consumption online, which was helpful when we put in a new air conditioning unit and windows. We tracked the usage and were able to see the difference. Soon after we switched we had made a payment arrangement that was like a small amount of the bill and then they divide the remaining balance into future bills, very nice! But if you do get a shut off or delinquent notice they wouldn't work with you until you had 3 months without a notice. As I said, that was over two years ago and things may have changed but we couldn't ask for a better electric company. Easy pay options, friendly customer service. I think this is a good company to use as long as you don't have a problem paying your bills on time. 

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  — Happy Client
Cirro SUCCESS!
 Very happy with Cirro, recently renewed with them again when they offered a lower rate before I expired. TXU didn't do the same. 

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Cirro SUCCESS!

 Very happy with Cirro, recently renewed with them again when they offered a lower rate before I expired. TXU didn't do the same. 

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  — Anonymous
RAMs Review
 I have had a very good experience with Cirro Energy 

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RAMs Review

 I have had a very good experience with Cirro Energy 

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  — Millie Boyett
Time to Renew Contract
 I switched from Reliant, who I had been with for years, to Cirro Energy last year, at a 9.7 advertised rate. I saved over $1,100 in electric costs du... 

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Time to Renew Contract

 I switched from Reliant, who I had been with for years, to Cirro Energy last year, at a 9.7 advertised rate. I saved over $1,100 in electric costs during 12 months over prior year's Reliant costs. Now it's time to renew and I'm researching, checking EFLs and company ratings. The current Cirro advertised rates (13.5, 11.1, and 10.6 respectively) appear to include a new "base" charge of $7.95 if your usage is less than 1000 kWh, which mine did for 7 of 12 months this past year. I'm not sure if that is calculated into the "between 500 and 1000" price or not, so I'm going to call them. Otherwise, I've been exceedingly happy with the cost and the service this past year. I'm in the CenterPoint Energy region, which, from what I understand, is the actual service provider (meter reading, troubleshooting, outtages, etc.) for ALL companies in that region regardless of who your energy provider is, so complaints in those categories are a moot point as far as I'm concerned....they're CenterPoint issues, not the energy providers. 

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