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Direct Energy FAQ


How many plans does Direct Energy have? What areas do they service? Is Direct Energy a good company?


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Direct Energy: Frequently Asked Questions


Direct Energy Featured Offer:
Bright Choice


14.5¢

1,000 kWh rate


EFL - more info

1

month term

View Other Direct Energy Offers

Direct Energy Featured Offer:

Bright Choice


What is the average Direct Energy bill in Texas

With the Live Brighter 12 plan from Direct Energy, an average Texas bill would be about $141.60. To get a better idea of what an average Direct Energy bill would be for you, try out our Direct Energy Bill Calculator

In what states does Direct Energy provide service?

Direct Energy has plans available in Connecticut, District of Columbia, Delaware, Illinois, Indiana, Massachusetts, Maryland, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, and Texas.

What is the cheapest plan that Direct Energy has?

The cheapest plan Direct Energy has is Live Brighter 12, with rates starting at 11.8¢. This is a 12 month plan. You can find details for that plan here.

Does Direct Energy have a 'no deposit' plan?

Direct Energy does not have a no deposit plan.

What is the average Direct Energy bill in Texas

With the Live Brighter 12 plan from Direct Energy, an average Texas bill would be about $141.60. To get a better idea of what an average Direct Energy bill would be for you, try out our Direct Energy Bill Calculator

Does Direct Energy offer green or renewable energy plans in Texas

Direct Energy does not offer green energy plans in Texas.

What do customers think about Direct Energy?

That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Direct Energy customer review is 4.4 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?

The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

Direct Energy Rates


Direct Energy has 5 electricity rates available. Their lowest rate is currently 11.8¢, and their highest rate is 14.5¢.


View Direct Energy Rates

Direct Energy currently has 5 electricity rates available


Direct Energy Bills


Understanding your energy bill can be difficult. There are weird terms used everywhere and funny looking fees. Need help? Check out our guide!


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Understanding Your Electricity Bill


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