Texas Electricity Ratings
Overall Score for
Direct Energy



3.0 / 5


Read Direct Energy Rating Details

Direct Energy Scores and Ratings


Direct Energy Featured Offer:
Bright Choice


13.5¢

1,000 kWh rate


EFL - more info

1

month term

View Other Direct Energy Offers

Direct Energy Featured Offer:

Bright Choice


Direct Energy Rates


Direct Energy has 5 electricity rates available. Their lowest rate is currently 12.6¢, and their highest rate is 14.2¢.


View Direct Energy Rates

Direct Energy currently has 5 electricity rates available


Direct Energy Overall Score : 3.0 / 5


We aggregate data from multiple sources, including our customer reviews, kilowatt-per-hour rates, Public Utility Commission of Texas complaint statistics, JD Power & Associates ratings, company standings with the Better Business Bureau, telephone and online surveys. We also take into account individual plan types, standard features offered by each electricity provider, account management features, customer rewards and incentive programs. Additionally, we test customer service wait times, order cycles, and dozens more data points to provide a comprehensive view of Texas electricity providers.

Community Outreach



Community Outreach Score : 4.7 / 5


Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.

Complaint Resolution



Complaint Resolution Score : 3.1 / 5


Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.

Innovation



Innovation Score : 4.6 / 5


Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)

Market Perception



Market Perception Score : 3.2 / 5


Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.

Plans & Products



Plans & Products Score : 3.0 / 5


We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.

Rewards



Rewards Score : 4.6 / 5


Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.

Recommended Direct Energy Plans


Bright Choice


Term Length:none
Plan Rate:13.5¢ 1,000 kWh rate
Plan Type:Month-to-Month
Monthly Fee:$4.95
Cancellation Fee:$0.00

more info



Get Rewards for Paying Your Bill On Time ! Your choice of 4 rewards programs including movie tickets, gift cards, and even FREE electricity when you pay your bill on time starting after your 6th on-time payment.


Plan Info
Term Length :  None
Plan Type :  Month-to-Month
Early Termination Fee :  $0.00
Monthly Recurring Charge :  $4.95

Documents
Electricity Facts Label
Your Rights as as Customer

Pricing

per kWh
@ 1,000 kWh




Free Power Weekends 12


Term Length:12
Plan Rate:14.2¢ 1,000 kWh rate
Plan Type:Fixed Rate
Monthly Fee:$4.95
Cancellation Fee:$135.00

more info



NEW CUSTOMERS ONLY!


Plan Info
Term Length :  12 months
Plan Type :  Fixed Rate
Early Termination Fee :  $135.00
Monthly Recurring Charge :  $4.95

Documents
Electricity Facts Label
Your Rights as as Customer

Pricing

per kWh
@ 1,000 kWh




Free Power Weekends 24


Term Length:24
Plan Rate:13.3¢ 1,000 kWh rate
Plan Type:Fixed Rate
Monthly Fee:$4.95
Cancellation Fee:$135.00

more info



NEW CUSTOMERS ONLY!


Plan Info
Term Length :  24 months
Plan Type :  Fixed Rate
Early Termination Fee :  $135.00
Monthly Recurring Charge :  $4.95

Documents
Electricity Facts Label
Your Rights as as Customer

Pricing

per kWh
@ 1,000 kWh




Example Bill
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