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How was Direct Energy evaluated for this rating?

We collected data and analyzed Direct Energy, taking into account many aspects of their performance. These scores were collated and compared to other competitors in the Texas electricity market. Higher scores indicate better performance.

What does this chart show about Direct Energy?

  • Rating Category - what aspect of the company was evaluated
  • How Direct Energy ranked relative to the competition (1st, 2nd, 3rd, etc)
  • The Provider's score in that Category (on a scale of 1 to 5, 5 being best)

The best rating categories for Direct Energy are Products, rated at 4.18 out of 5, and Communications, rated at 4.17 of 5.