Direct Energy Ratings and Rankings

We collected data and analyzed Direct Energy, taking into account many aspects of their performance. These scores were collated and compared to other competitors in the Texas electricity market. Higher scores indicate better performance.

You can also find out what actual Direct Energy customers have to say on our Direct Energy Customer Reviews page.

Direct Energy Ratings

The overall score for Direct Energy is 3.17. Their best category was Products where they earned a score of 4.49, while their worst rating came in at 1.90 in Community.

  • Rating Overall
  • 3.17
  • Communications
  • 4.23
  • Market Perception
  • 3.02
  • Operations
  • 3.85
  • Products
  • 4.49

What Do The Ratings Mean?

Rating Overall

We take the ratings from the different areas, weight them for importance, and calculate an overall score for that provider.

Communication's Rating

The Communication rating looks at the breadth of avenues that the provider uses to communicate with their customers, including things like texts via cell phone, emails, and bills.

Community Rating

Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.

Market Perception Rating

Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.

Operations Rating

Operations measures a company's effectiveness at, well, keeping the lights on. This category measures how well a company does at going about their daily business. Can customers access their account online? Do they send their bills out on time and consistently? Are things as easy as possible on their customers? This category looks at those aspects of a company's effectiveness.

Products Rating

We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.

Recommended Alternative Plans to Direct Energy

Direct Energy is not available on TexasElectricityRatings.com at this time. Instead take a look at these recommended plans in your area. Or you can use our Direct Energy area rate comparison page to find a great deal