Discount Power Reviews

- 9 reviews
- 4 reviews
- 5 reviews
- 10 reviews
- 30 reviews

69

total reviews


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69 Reviews for Discount Power


Best Discount Power Review Categories


The best review categories for Discount Power are the order experience, rated at 2.9 out of 5, and their plans and pricing, rated at 2.6 of 5.
Price, Plans and Promotions 2.6
Order Experience 2.9
Customer Service 2.3
Billing and Account Management 2.1
Likely to Recommend 2.0
Overall 2.4

Texas Electricity Ratings
Overall Score for
Discount Power



2.1 / 5


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Discount Power Scores and Ratings


Discount Power Featured Offer:
Prime Plus 15


12.4¢

1,000 kWh rate


EFL - more info

15

month term

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Discount Power Featured Offer:

Prime Plus 15


  — 1 Year Later... Here's My Review
After 12 months of service. Zero issues. Great prices all year.
 I used GeekYourRate. com and found Discount Power as one of my top choices. Part way through the year they it sounded like they were bought out by Pe... 

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After 12 months of service. Zero issues. Great prices all year.

 I used GeekYourRate. com and found Discount Power as one of my top choices. Part way through the year they it sounded like they were bought out by Pennywise Power. After about 5 months of this it went back to Discount Power. Then entire 12 months I received great rates. Cheapest year I spent on electric in over 5 years. 100% renewable wind energy. I have no complaints and would do it again. 
Discount Power responds June 26th, 2019:
Glad we couple help! We're if you need us.


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  — Evelyn
Discount Power Review
 I had this company for a year and was very satisfied with their service that I signed up for another 3 years. Great service. 

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Discount Power Review

 I had this company for a year and was very satisfied with their service that I signed up for another 3 years. Great service. 

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  — Florence
18-month customer--very satisfied!
 Our home is 1500 SF and it's only 2 years old. My husband and I set the thermostat at 72 in the summers and 68 in the winters. Our bills with Discount... 

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18-month customer--very satisfied!

 Our home is 1500 SF and it's only 2 years old. My husband and I set the thermostat at 72 in the summers and 68 in the winters. Our bills with Discount Power are the lowest in our subdivision and average about $55-$60/month. The one from this month was only $37. I'm not sure what the issue everyone is having, but our experience has been excellent with Discount Power. We enjoy our fixed rates and no additional surcharges like the other electric providers. Thank you, Discount Power! 

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  — Satisfied Customer
Great Company
 I have been with them for almost two years. The plan price was great. I appreciate the fact that their billing is straightforward and dependable. (The... 

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Great Company

 I have been with them for almost two years. The plan price was great. I appreciate the fact that their billing is straightforward and dependable. (The company that I had before them did their billing at odd times so it was difficult to tell if the bill was too high or not.)
Would recommend Discount Power to everyone. 

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  — TC
2nd Renewal-Great $$
 Renewed with Discount for the 2nd time. The rates were the lowest when I signed up 2 years ago and they've offered me virtually the same renewal rate... 

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2nd Renewal-Great $$

 Renewed with Discount for the 2nd time. The rates were the lowest when I signed up 2 years ago and they've offered me virtually the same renewal rate 2 years in a row. Both renewal offers have been significantly less than what is on the current market for other providers. Sign up was simple and I have never had a need to contact Discount for anything in the 2 plus years of service. Would highly recommend Discount Power. 

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  — Peter
It seems to me that satisfied customers are underrepresented here
 I've been with Discount Power for over a year and have had an excellent experience. Great low price, great customer service, no extra fees on my bill,... 

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It seems to me that satisfied customers are underrepresented here

 I've been with Discount Power for over a year and have had an excellent experience. Great low price, great customer service, no extra fees on my bill, bank account debited for the correct amount on the 20th of every month like clockwork. Absolutely no complaints. 

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  — Wally Dering
Discount Power is GREAT !!
 I signed up for the 2 year Discount Power saver - no gimmicks option with a $ .0681 per kwh fixed rate charge. which included Oncor delivery charges, ... 

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Discount Power is GREAT !!

 I signed up for the 2 year Discount Power saver - no gimmicks option with a $ .0681 per kwh fixed rate charge. which included Oncor delivery charges, in January 2016. I cancelled a contract with Reliant that was averaging 12 cents per kwh overall including Oncor and paid a cancellation fee to boot. I also signed up for direct billing to my credit card each month to avoid paying more and to eliminate any/all contingencies such as late payments etc. To date thru 5/1/16 I have saved over $230 bucks over what I would have paid Reliant and I'm under contract for 2 full years so I expect to save close to $2000 or more thru the contract period especially when it gets hot and usage is 1500kwhs or more. I CHALLENGE anyone to find a cheaper fixed rate anywhere. Do your homework thru powertochoose.org and check out the savings, BUT read the fine print. Get a FIXED no gimmicks rate that applies to any/all usage hours so you are not blindsided. . Pay your bill on time and avoid costly charges. I read all these negative reviews and they do Discount Power a disservice. My experience has been absolutely fantastic and I save , save and save.......I could not be happier. Feel free to contact me and discuss !! 

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  — L. Carpenter
No Problems at All - Great Rate - Perfect Service
 I just renewed with Discount Power and got $0.0794 / kwh for 24 months fixed. I have been with Discount Power for 1 year. When I originally signed u... 

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No Problems at All - Great Rate - Perfect Service

 I just renewed with Discount Power and got $0.0794 / kwh for 24 months fixed. I have been with Discount Power for 1 year. When I originally signed up I was concerned with the negative reviews regarding customer service. I went ahead anyway, and carefully followed all of the rules for signup, including sending in their CC authorization form. I have had NO PROBLEMS since signup. Every month they email my bill well in advance of the CC auto-payment, giving me time to question any charges. NO PROBLEMS. RATES AND CHARGES AS CONTRACTED. So it looks to me like folks who can't understand or don't care to follow contract terms probably just shouldn't sign contracts - or write reviews. 

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  — Mark Wagner
High Five to Discount Power!
 High five to Discount Power! No hidden service charges or fixed charges to pad your bill. The effective price you pay per kilowatt is the same regardl... 

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High Five to Discount Power!

 High five to Discount Power! No hidden service charges or fixed charges to pad your bill. The effective price you pay per kilowatt is the same regardless of your level of usage. I am paying less now per kilowatt than I have over the past eight years. 16% less than Spark. 17% less than Frontier. 15% less than Reliant. 9% less than Tri-Eagle. 13% less than Startex. 

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  — Mehwish Ali
Improved Customer Service
 At first I was hesitant to call Discount Power due to the experience I had with them in 2011. However, after holding on the phone for an hour to speak... 

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Improved Customer Service

 At first I was hesitant to call Discount Power due to the experience I had with them in 2011. However, after holding on the phone for an hour to speak to an Apna Energy agent, I figured I owed them a second chance. I was shocked to find that I got to speak to a representative immediately who later informed me that the management had just changed. The representative was friendly, informative, and knowledgeable about all the questions/concerns I had. He set up my account rapidly, and I was off the phone within 20 minutes!

I am big about customer service and that is something Discount Power has tremendously improved on in the past two years. I would definitely recommend them now after their management change !!! 

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  — GW
Good service and good price
 I have had Discount Power for one year now. Never had any problems. I saved $330 this year over my previous year with TXU. 

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Good service and good price

 I have had Discount Power for one year now. Never had any problems. I saved $330 this year over my previous year with TXU. 

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  — Thomas
Pleased with Discount Power after new ownership
 I started using Discount in May following the change of ownership in March. I've been very pleased. Initially my auto billing had a hiccup, but I ... 

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Pleased with Discount Power after new ownership

 I started using Discount in May following the change of ownership in March. I've been very pleased. Initially my auto billing had a hiccup, but I found customer service to be fast and helpful. 

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  — Good Prices For New Customers. Long Contract Terms Available. Renewal Offers Aren't Very Attractive.
Good prices for new customers. Long contract terms available. Renewal offers aren't very attractive.
 Signed up with Discount Power on a two year contract via Power To Choose. Sign up was easy and pricing worked out to be very cheap, around 7.5 cents/... 

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Good prices for new customers. Long contract terms available. Renewal offers aren't very attractive.

 Signed up with Discount Power on a two year contract via Power To Choose. Sign up was easy and pricing worked out to be very cheap, around 7.5 cents/KwH on average over a year including TDSP charges, based on my typical usage patterns. They offer flat rate plans and tiered usage plans. If you go with a tiered plan, make very sure you know how the formula works and what your estimated costs are going to be based on past usage. Make sure to use the auto bill pay and keep your payment information up to date.

No problems with billing or anything else during the 24 months I had them. Until renewal time, I had no need to contact customer service.

When renewal time got close they sent me a reminder email with links to their renewal offers. Those offers were not competitive with others on Power To Choose. They still had very attractive plans available to new customers but those were not available to me. I ended up switching to another provider at the end of my contract due to this, but would consider going back to Discount Power in the future if I'm eligible for the new customer plans again.

I like that they have 24 and 36 month contracts. If you get a good deal that gets the price locked in for a long time. 

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  — ScottW
works for me
 This is my 4th electricity provider. At this point, I'm just looking for the cheapest provider. All providers have lots of fine print making it not ... 

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works for me

 This is my 4th electricity provider. At this point, I'm just looking for the cheapest provider. All providers have lots of fine print making it not easy to comparison shop, even among different plans from the same provider. However, switching is easy. They took my order, there was no disruption in service, you have to sign up for auto bill pay in order to not get charged the extra service fee (which they tell you when you sign up.) 3 months later, no issues, just the lowest power bills I've ever experienced. Discount Power is a no frills operation. No weekly emails reporting your usage. The website is primitive. I have not had to contact customer service. But if all you care about is low cost power, this is the place. 

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  — Power Game
When Contract is Up - Switch Providers
 The prices are fine for new customers. When the contract is up switch providers. My renewal offer was higher than my current offer. I called to see if... 

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When Contract is Up - Switch Providers

 The prices are fine for new customers. When the contract is up switch providers. My renewal offer was higher than my current offer. I called to see if a better renewal offer could be given seeing as more competitive offers were available (at nearly half the rate) at other companies. I spoke with a monotone sounding agent who did not seem interested in retaining me. I signed up with a new company in a matter of a half hour and called Discount Power back to let them know I would be leaving when my contract was up. The agent did not seem concerned. Moral of the story, it is business. Know the game. When your contract is up be ready to switch to the next best "new customer" offering by another electricity provider. I am now going from around 9 cents per kWh plus the $5 per month to pay the bill fee to a flat around 5 cents per kWh (without the $5 to pay the bill fee). Nice. 

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  — Gabriel Munoz
Read before you get into it.
 Signed up for something called Prime Product didn't really read what I was getting into apparently had to user more than 1000 to get $65 and the 3.5 c... 

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Read before you get into it.

 Signed up for something called Prime Product didn't really read what I was getting into apparently had to user more than 1000 to get $65 and the 3.5 cent avg. what a rip off. called them was able to get another plan for 8.14 no matter what i use. Which is still saving but no what i expected 

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  — CHRISTOPHER
DIDNT WANT TO TRY IT, BUT GAVE IT A TRY
 I had received several calls from this company Discount Power. Told them i was not interested in every single call. But when i spoke with one of their... 

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DIDNT WANT TO TRY IT, BUT GAVE IT A TRY

 I had received several calls from this company Discount Power. Told them i was not interested in every single call. But when i spoke with one of their representatives, Joe he was a very well educated person with vast knowledge and passion in his job and showed me that what they actually wanted to do was just help me out with my light bill and reduce my bill to help me start saving money. He informed me of how the discount works and all the terms and procedures in order to get my discount applied Only thing i didn't appreciate was the noise in the background but after i got my discount applied i was a bit nervous of the following months and the electric bill. But it has been my 5th month now, and i am still paying under the duquesne rate. 

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  — Maurice
Excellent rates...poor billing management, worst customer service
 Even though they offer very attractive and competitive rates, their billing management needs a lot of improvement as well as their customer service se... 

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Excellent rates...poor billing management, worst customer service

 Even though they offer very attractive and competitive rates, their billing management needs a lot of improvement as well as their customer service section.
You have to be clever and carefully check your bill every month. I had two bad experiences, the first one regarding charges not disclosed in the bill and the most recent involved my Lite-Up discount. Discount Power did not apply this discount even though I got them proof of my certification. After clarifying this issue, they got me a credit but they did not apologize for their mistakes.
Basically they just do billing, representatives do not know their product/services, so you can't expect much from them at the time of resolving issues. 

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