Express Energy Reviews

- 1 reviews
- 0 reviews
- 2 reviews
- 1 reviews
- 9 reviews

13

total reviews


Read Express Energy Reviews

13 Reviews for Express Energy


Best Express Energy Review Categories


The best review categories for Express Energy are the order experience, rated at 2.2 out of 5, and their plans and pricing, rated at 2.2 of 5.
Price, Plans and Promotions 2.2
Order Experience 2.2
Customer Service 1.6
Billing and Account Management 1.8
Likely to Recommend 1.5
Overall 1.9

Texas Electricity Ratings
Overall Score for
Express Energy



1.1 / 5


Read Express Energy Rating Details

Express Energy Scores and Ratings



Express Energy Featured Offer:


  — Carla
Worst company ever
 I can never get anyone on the phone. On hold for at least 20 min at a time and when they do answer,they hang up! My powers been off and could get an... 

More

Worst company ever

 I can never get anyone on the phone.
On hold for at least 20 min at a time and when they do answer,they hang up!
My powers been off and could get any help even though the bill was paid!
And now I cant even get any one on the phone to transfer or stop service due to myself moving ! 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Express Energy Reviews

Close
  — Son
Terrible company, steals your money even after cancelling
 Maybe power companies are doing bad, but this one was terrible. Theres no way to cancel from their website and emails take days for them to reply to. ... 

More

Terrible company, steals your money even after cancelling

 Maybe power companies are doing bad, but this one was terrible. Theres no way to cancel from their website and emails take days for them to reply to. If youre a busy person that just wants a good reliable company, go elsewhere. These guys will nickel and dime you and will conveniently forget that you already cancelled while continually charging you until you cancel your card and do a chargeback. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Express Energy Reviews

Close
  — Jed Blanks
First tier of customer support frustratingly unhelpful
 Once I got to the second tier of support (the one that resides here in the USA) I was able to get the issues taken care of 

More

First tier of customer support frustratingly unhelpful

 Once I got to the second tier of support (the one that resides here in the USA) I was able to get the issues taken care of 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Express Energy Reviews

Close
  — TEE
Shorten my Deposit Check
 I called and they had every excuse in the book pertaining why I didn't receive my $245 deposit and plus interest...They didn't even know what I was ta... 

More

Shorten my Deposit Check

 I called and they had every excuse in the book pertaining why I didn't receive my $245 deposit and plus interest...They didn't even know what I was talking about when I questioned about plus interest for staying full 12 months. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Express Energy Reviews

Close
  — Jed Blanks
Terrible customer service
 Set up initial auto pay (required) and they said bank rejected it, giving no other information, charging fee after fee. Bank says account number is c... 

More

Terrible customer service

 Set up initial auto pay (required) and they said bank rejected it, giving no other information, charging fee after fee. Bank says account number is correct. The return check fees don't even show on the bills so there is no way to pay online. And every-time I call to ask? $4.95 additional fee according to terms of service. Its a never ending cycle and the customer service agents have no information or authority. They won't even let me talk to the billing department!! "They don't take calls" I wonder if they take letters from attorneys? What a scam. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Express Energy Reviews

Close
  — Disappointed
The Charge Large Fees Besides Usage
 Signed up because they were offering $.099 per 2000kwh. Well they charged me $.099 for 1484 kwh I used, plus $38 for using at least 1 kwh, plus $61 fo... 

More

The Charge Large Fees Besides Usage

 Signed up because they were offering $.099 per 2000kwh. Well they charged me $.099 for 1484 kwh I used, plus $38 for using at least 1 kwh, plus $61 for using more than 1000, plus taxes for a total of more than $250. This is the worst charging method I have ever experienced with any electric company. I will pay my cancellation fee of about $240 and bid this poor excuse of a company good bye! 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Express Energy Reviews

Close
  — BP
WORST COMPANY OF ALL TIME
 Wish I could give 0 stars. Not just the worst energy company of all time - the worst company in general of all time. We set up auto draft when we sig... 

More

WORST COMPANY OF ALL TIME

 Wish I could give 0 stars. Not just the worst energy company of all time - the worst company in general of all time.

We set up auto draft when we signed up with this company and every month we get a notice saying the bill is not paid. We call and pay over the phone with the exact same credit card and have them update their system and yet the same thing happens every month (and has been for 10 months now).

We have no way to log into our account online and they will not help us reset our password.

Today we came home to our electricity turned off, we called and the system said we owed $0.00 by tomorrow. They claimed to have sent the turn off power notice before we paid our bill and then sent a retraction notice right after but would not provide us with any evidence or confirmation. The customer service representative was very rude, unhelpful, and had no knowledge on how to help us. They say our power "might" turn back on within 2-3 hours.

We will be contacting a lawyer to see about getting out of our contract with this awful company.

SAVE YOURSELF FROM THE WORST MISTAKE OF YOUR LIFE - CHOOSE A DIFFERENT ENERGY COMPANY. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Express Energy Reviews

Close
  — BEWARE
Beware
 This is the worst company ever. They are charging me for TWO different units at the same time. Every time you call, you are on hold for at least 10 mi... 

More

Beware

 This is the worst company ever. They are charging me for TWO different units at the same time. Every time you call, you are on hold for at least 10 minutes and then they typically hang up. When you do speak with someone, they only speak Spanish, or very poor English and are unable to help. I have emailed multiple times, I only receive automated replies. They charged me $295 for the wrong account, still haven't received a refund, and I'm still being charged for two accounts. Choose ANY other company. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Express Energy Reviews

Close
  — Dave
poor phone support
 I've been using Express Energy for nearly a year now. Only time I've had to talk to them in the past was when I set the account up, and that went fla... 

More

poor phone support

 I've been using Express Energy for nearly a year now. Only time I've had to talk to them in the past was when I set the account up, and that went flawlessly. However, I now have a question about my current bill (no bill this month and no new charges posted online). So I called...many times over the last few business days. I can't get anyone to answer the phone. M-F, 9a-6p are their advertised hours. I get into their IVR, wait on hold for about 7 1/2 minutes, and then my call is dropped. This has happened every time I've called them. I'm about to decide that, yes, they have a customer support line. They just don't staff it. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Express Energy Reviews

Close
  — AD
Liars
 They told me their website was down but my online account and password was already setup...complete lie; I had to call three times to set it up They t... 

More

Liars

 They told me their website was down but my online account and password was already setup...complete lie; I had to call three times to set it up
They told me I could monitor my usage via smartmetertexas...complete lie

I am new to Texas, will dump these sleazebages as soon as my 12 month contract is up 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Express Energy Reviews

Close
  — Mad Customer
DONT GO OVER 1000KW
 Be sure you read the fine print on this. If you go over the 1000kw they will charge you $87.00 than on top of that they we charge you per KW for me it... 

More

DONT GO OVER 1000KW

 Be sure you read the fine print on this. If you go over the 1000kw they will charge you $87.00 than on top of that they we charge you per KW for me it 11.9 for every kw over that. I have a very small house and the $300.00 bill I received was a shock, I have owned this home for 4 years and the most I ever paid was 187.00 Due to Christmas lights. I have ran a pool pump and even with that never saw a $300.00 bill. Please read all the fine print, they will trap you. Don't bother calling you cannot reach anyone in CS. I am now in the process of looking for another company. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Express Energy Reviews

Close
  — Scott
Lies
 Customer rep on the phone told me directly that they had smart meter texas access (way to monitor electricity usage), complete lie. They never registe... 

More

Lies

 Customer rep on the phone told me directly that they had smart meter texas access (way to monitor electricity usage), complete lie. They never registered with them, so the customer is not able to use. He also told me that at the end of my contract I was able to get the exact same plan again, that is was not only for new customers. Also a complete lie, the only plans they provided with me afterwards were for HUGE rate increases. Website functionality is pretty lousy, often gives me errors and the usage section of the website is very inaccurate - have to go to each individual bill to see the actual usage. Very lousy company, much much better ones available. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Express Energy Reviews

Close
  — Mike
Perfect for me
 Simple and easy is the way to go with the upfront, clear, and awesome rates. I have payed 37 bucks for each of the past two months, the month before ... 

More

Perfect for me

 Simple and easy is the way to go with the upfront, clear, and awesome rates. I have payed 37 bucks for each of the past two months, the month before them was a hot July. So yeah, this Express Energy is for real, I like saving money and I never use these companies for anything other than paying my electric bill. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Express Energy Reviews

Close
Example Bill
loading...