Frontier Utilities Reviews

- 7 reviews
- 8 reviews
- 1 reviews
- 21 reviews
- 97 reviews

141

total reviews


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141 Reviews for Frontier Utilities


Best Frontier Utilities Review Categories


The best review categories for Frontier Utilities are the order experience, rated at 2.1 out of 5, and their plans and pricing, rated at 1.8 of 5.
Price, Plans and Promotions 1.8
Order Experience 2.1
Customer Service 1.8
Billing and Account Management 1.6
Likely to Recommend 1.4
Overall 1.8

Texas Electricity Ratings
Overall Score for
Frontier Utilities



2.0 / 5


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Frontier Utilities Scores and Ratings


Frontier Utilities Featured Offer:
Easy Bill 12


7.9¢

1,000 kWh rate


EFL - more info

12

month term

View Other Frontier Utilities Offers

Frontier Utilities Featured Offer:

Easy Bill 12


  — Value Provider
Best value and quality
 It was easy and seamless. They had the best price without all the fine print . Simple straight forward and no hassle . 

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Best value and quality

 It was easy and seamless. They had the best price without all the fine print . Simple straight forward and no hassle . 

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  — Ann Sanders
Excellent Power Choice
 From start until now, simple and no rate surprises! 

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Excellent Power Choice

 From start until now, simple and no rate surprises! 

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  — Bob
No problems with Frontier Utilities
 Access to Frontier was good, no hassles and application process straightforward 

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No problems with Frontier Utilities

 Access to Frontier was good, no hassles and application process straightforward 

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  — Joe
Sad to let you go!!!
 I had an amazing rate for a one year period. I have no complaints with your service and I wish I could keep you for another term. However, I will have... 

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Sad to let you go!!!

 I had an amazing rate for a one year period. I have no complaints with your service and I wish I could keep you for another term. However, I will have to let you go because your new rates are not even close to my expiring contract. I recommend your service... 

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  — Juana
Great Rates
 I have been with Frontier for a few years now and will continue to renew my plan with them for as long as I can because I have yet to find a company w... 

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Great Rates

 I have been with Frontier for a few years now and will continue to renew my plan with them for as long as I can because I have yet to find a company which can beat their rates! I have also experienced great follow up and resolution to a previous inquiry from their customer service team. 
Frontier Utilities responds December 20th, 2017:
Juana, thank you for your feedback and we are glad you are a customer of Frontier Utilities. If you have any questions or concerns, please call us at 1-866-926-8192 or email care@frontierutilities.com. Thank you again for choosing Frontier Utilities!


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  — Sana
great plan
 excellent customer service by franky. 

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great plan

 excellent customer service by franky. 
Frontier Utilities responds November 27th, 2017:
Sana, thank you for your feedback and we are glad you are a customer of Frontier Utilities. If you have any questions or concerns, please call us at 1-866-926-8192 or email care@frontierutilities.com. Thank you again for choosing Frontier Utilities!


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  — JeffH
FINALLY - Only Electric Company that does not bold face lie!
 Been in Texas 20 years now and every year I shop for a new electric company until now since Frontier continues to renew me at the best rate I can find... 

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FINALLY - Only Electric Company that does not bold face lie!

 Been in Texas 20 years now and every year I shop for a new electric company until now since Frontier continues to renew me at the best rate I can find! And the rate is exactly as they said it would be!! All, and I mean at least 10 different power providers, that I have used in the past would bold face lie to me and say yes you will only pay (~8 to 12 cents per Kw-Hour) and every time there was hidden fees that they lied to me and said "there are no hidden fees". Note fees are still not straight forward, but get them to calculate what your monthly bill will be at 500kw-Hr, 1000kw-Hr, 1500kw-Hr before you sign up then once you receive a bill you'll see if you were lied to (Frontier was the only one that my bill is very close to what it should be at 500kw-Hr per month). 
Frontier Utilities responds July 27th, 2017:
Hi Jeff. Thank you for taking the time to provide your feedback. We definitely appreciate it. It's nice to know that you acknowledged that we provided you with the rate and fees upfront as that is what we strive to do for all of our customers. Hope you enjoy the service and thank you for choosing Frontier Utilities. If you ever have any questions or concerns please give us a call at 1-866-926-8192 or email care@frontierutilities.com. Have a great day!


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  — Alana
Excellent
 We've only been with frontier for a short time but are so very pleased with the experience so far. They're rates our great, customer service is fanta... 

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Excellent

 We've only been with frontier for a short time but are so very pleased with the experience so far. They're rates our great, customer service is fantastic, and signing up was quick and easy. Already we've save a LOT of many by switching over. So glad we did. 

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  — Jose Diaz
Easy set-up and fair price
 Best price among all the suppliers in the area, activation on time, friendly customer service 

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Easy set-up and fair price

 Best price among all the suppliers in the area, activation on time, friendly customer service 

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  — Alicia R.
Happy Resolution
 I was very upset to see that my double the amount that usually pay per month, I called Frontier Utilities and to my surprise they answered immediately... 

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Happy Resolution

 I was very upset to see that my double the amount that usually pay per month, I called Frontier Utilities and to my surprise they answered immediately, the customer service agent David was very attentive and kind, he explained me the charges for the past 3 invoices, let me tell you. I felt really bad when I realized that I forgot to send my payment, I usually let my husband pay this bill, but since he failed to make the payment I will be taking over this duty. David also told me that I can pay online and he guide me how to register online to avoid late fees. I am glad I call and I was able to resolve this issue immediately.
Alicia 
Frontier Utilities responds June 14th, 2018:
Hello Mrs. Alicia R. Thank you kindly for your five-star rating. We really appreciate you for taking the time to share your good experience. Please contact us at Care@Frontierutilities.com or call us at 1866-926-8192 if you have any questions or concerns in the future. Thank you again for choosing Frontier Utilities as your electricity supplier!
Sincerely
Amin S.


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  — Burrows -Frontier Energy Ratings
Burrows -Frontier Energy Ratings
 To date, our experiences with Frontier have been positive, no complaints. We have not had a reason to contact your "Customer Service" resources but ha... 

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Burrows -Frontier Energy Ratings

 To date, our experiences with Frontier have been positive, no complaints. We have not had a reason to contact your "Customer Service" resources but have given them a high rating due to our positive experiences with Frontier. 

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  — One Year Servcie
love frontier
 I love my fixed rate for my electricity but now that my contract is up next week my renewal rate is double which means I will be leaving. I guess one ... 

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love frontier

 I love my fixed rate for my electricity but now that my contract is up next week my renewal rate is double which means I will be leaving. I guess one year of great rates is all I get. 

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  — Aley Jacob
one of the best electric company
 I had this company for a year. I checked my bills very closely and nevr had to call questioning my bill. I left them only because I had solar installe... 

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one of the best electric company

 I had this company for a year. I checked my bills very closely and nevr had to call questioning my bill. I left them only because I had solar installed and the solar company told me I need TXU. Thanks 

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  — Patrick K
Verry happy with the rate and the service
 I switched from Reliant to Frontier. Best decision ever! Not only did I get much better customer service and no longer have to wait an hour on the pho... 

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Verry happy with the rate and the service

 I switched from Reliant to Frontier. Best decision ever! Not only did I get much better customer service and no longer have to wait an hour on the phone to talk to a Reliant representative, I also got rid of my 15 cents rate that Reliant charged me for over 3 years. 

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  — Karen
No problems at all in 6 months
 I switched to Frontier 6 months ago because they had the best rate. I wasn't thrilled initially with their customer service and had a few calls that ... 

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No problems at all in 6 months

 I switched to Frontier 6 months ago because they had the best rate. I wasn't thrilled initially with their customer service and had a few calls that I was on hold for quite a while. I made the change anyhow and haven't had to contact them since. My bills have been correct. The weekly email with a usage summary is a plus. My contract is ending and I am shopping for rates. If Frontier is competitive, I won't hesitate to stay with them. 

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  — Lezlie
RE: Bad Customer Service is now GREAT!
 I did have an experience and I was shocked that someone (Sophia) contacted me on a SATURDAY! I was very impressed. She was very courteous and profes... 

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RE: Bad Customer Service is now GREAT!

 I did have an experience and I was shocked that someone (Sophia) contacted me on a SATURDAY! I was very impressed. She was very courteous and professional. She was willing to help me and completely understood my situation. I am now absolutely pleased with Frontier's customer service and would definitely recommend them! 
Frontier Utilities responds October 23rd, 2017:
Ms. Jones, thank you for your feedback and we're are glad you are a customer of Frontier Utilities. If you have any questions or concerns, please call us at 1-866-926-8192 or email care@frontierutilities.com. Thank you again for choosing Frontier Utilities!


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  — Dee
Awesome Utilities
 I enjoy paying the same price every month but I hate that my billing cycle ends on the 27th of the month and there is no grace period. I would prefer ... 

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Awesome Utilities

 I enjoy paying the same price every month but I hate that my billing cycle ends on the 27th of the month and there is no grace period. I would prefer a billing cycle that ends within the 1st ten days of the month. And frontier would not change it. Otherwise they are a 5 star company. 
Frontier Utilities responds May 26th, 2017:
Hi Dee. Thank you for your feedback. Would you mind providing your account number and a good call back number so I can speak with you regarding your account please? Thank you.


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  — Diana P
Great Choice!
 I have had Frontier for the past year now, and I have had absolutely no issues with them. When I initially signed up, I was told I would receive a $20... 

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Great Choice!

 I have had Frontier for the past year now, and I have had absolutely no issues with them. When I initially signed up, I was told I would receive a $20 bill credit every month that my usage exceeds 1000kwh; I received the credit every single month. One thing that I love above Frontier, which I think sets them apart from other providers, is that they send me a summary of my energy usage every single week (via email) so I know how much my usage varies week to week, but more importantly, it gives me a very good idea of how much my bill will be at the end of the month. In the year since I have had Frontier, I have had absolutely no reasons to call them. I receive my bills electronically, and my account is auto draft. I would truly recommend them to anyone. Unfortunately my one year contract is coming to an end so I am shopping around for lower rates (as I do every year), but honestly my experience with Frontier has been superb. If I do not find any rates that beat the one they are currently offering me to renew, I will stick with them. 

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