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Frontier Utilities was founded in 2008 by two pioneers of the Australian and New Zealand retail electricity markets. In February of 2012, they were sold to a group of Texas based investors. The currently serve retail and commercial customers in both Texas and New York.

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Frontier Utilities Plan Summary

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3

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Customer Reviews of Frontier Utilities

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Most Recent Frontier Utilities Reviews  


Review
Good. Hope it stays that way. Frances Davis from Kaufman TX

Best value and quality
It was easy and seamless. They had the best price without all the fine print . Simple straight forward and no hassle . Value provider from Columbus OH

Excellent Power Choice
From start until now, simple and no rate surprises!
Ann Sanders from Tyler TX


4-5 Star Reviews: 19 (11%)



Review

Good. Hope it stays that way.

Frances Davis from Athens, Texas
February 14th, 2020

Billing & Account Management
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3-4 Star Reviews: 4 (2%)



Great for first time customers

The No Hidden Fees plan I chose was great value this year. The renewal plans they offered me when it expired are not so great.

Mitch from Wichita Falls, Texas
January 20th, 2020

Billing & Account Management
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2-3 Star Reviews: 27 (15%)



Worst billing company in the industry

I've been paying a utility bill for over 30 years. In all this time I have NEVER received an email, text AND phone call 1 day after it was due threatening disconnection for non payment. They do offer days to get it paid before they disconnect service but to even do that 1 day after it's due?? Very disappointed in this company and will not be renewing my service. In fact, I'll probably be cancelling and going back to my previous provider and pay a higher rate just I won't be HASSLED by these people every day. It will be paid and only 1 week late yet I'm going to be called and hassled every day now until that time. THIS IS RIDICULOUS AND IN NO WAY PROFESSIONAL FOR ELECTRIC SERVICE

PISSED OFF CUSTOMER from Midlothian, Texas
November 2nd, 2019

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1-2 Star Reviews: 128 (72%)



Not Willing to Work with Their Customers

Used this company on a 12 month contract for about $150/month for about 2000 kWh/month which wasn't too bad. When the contract was ending, there was no letter or email sent to notify me. The 13th month went to their highest rate and my bill was over $325! I called customer service and they offered me $50 off that bill if I would sign another contract with them. I found a better rate with another company the following day.

When using their service, I had tried to have their service started at other properties that I manage. Service was promised but not connected. I contacted customer service to find out what the problem was. Someone had decided that a deposit was needed on each account when I was previously told that it wouldn't be necessary.

DON"T USE THIS COMPANY!!!

Mike Sims from Richardson, Texas
March 7th, 2020

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Frontier Utilities News  


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Frontier Utilities FAQs  


What is the cheapest plan that Frontier Utilities has?


The cheapest plan Frontier Utilities has is Simple Power 12, with rates starting at 13.6¢. This is a 12 month plan. You can find details for that plan here.

Where can I order Frontier Utilities electricity?


Frontier Utilities has electricity plans in New Jersey, Ohio, Pennsylvania, and Texas

Where can I order Frontier Utilities natural gas?


Frontier Utilities has natural gas plans in New Jersey, Ohio, and Pennsylvania

What do customers think about Frontier Utilities?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Frontier Utilities customer review is 1.8 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

Recommended Frontier Utilities Plans  


Plan Name
Company
/
Rating
Length
Price
Est Avg Bill
Earn Big Bill Credits
12 months
8.9¢ / kwh
at 1,000 kWh per bill
$109 est. avg. bill
Based on a yearly usage curve averaging 0 kWh per month
  • No Minimum Usage Charge!
  • Great Rates for Any Size Home!
  • Bill Credits at 1k and 2k usage!
  • Up & Coming Provider
    12 months
    6.4¢ / kwh
    at 1,000 kWh per bill
    $116 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
  • 100% Solar Energy
  • 12 Month Fixed Rate
  • Popular New Provider
  • 3 Year Price Stability
    36 months
    11.6¢ / kwh
    at 1,000 kWh per bill
    $116 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
  • Fixed Energy Price
  • No hidden fees or base charges
  • 100% Texas Wind
  • 100% Clean Energy
    24 months
    11.7¢ / kwh
    at 1,000 kWh per bill
    $117 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
  • New Provider in Texas
  • No hidden fees or base charges
  • 100% Clean Energy
  • All Frontier Utilities Plans  


    Plan Name
    Company
    /
    Rating
    Length
    Price
    Est Avg Bill
    12 months
    7.4¢ / kwh
    at 1,000 kWh per bill
    $97 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    12 months
    13.6¢ / kwh
    at 1,000 kWh per bill
    $136 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    12 months
    15.7¢ / kwh
    at 1,000 kWh per bill
    $157 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month