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Frontier Utilities was founded in 2008 by two pioneers of the Australian and New Zealand retail electricity markets. In February of 2012, they were sold to a group of Texas based investors. The currently serve retail and commercial customers in both Texas and New York.


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Frontier Utilities Plan Summary

Total Plans

14

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Customer Reviews of Frontier Utilities

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Most Recent Frontier Utilities Reviews  


Review
Good. Hope it stays that way. Frances Davis from Kaufman TX

Best value and quality
It was easy and seamless. They had the best price without all the fine print . Simple straight forward and no hassle . Value provider from Columbus OH

Excellent Power Choice
From start until now, simple and no rate surprises!
Ann Sanders from Tyler TX


4-5 Star Reviews: 19 (10%)



Review

Good. Hope it stays that way.

Frances Davis from Athens, Texas
February 14th, 2020

Billing & Account Management
Customer Service
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3-4 Star Reviews: 4 (2%)



Great for first time customers

The No Hidden Fees plan I chose was great value this year. The renewal plans they offered me when it expired are not so great.

Mitch from Wichita Falls, Texas
January 20th, 2020

Billing & Account Management
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2-3 Star Reviews: 28 (15%)



Price gouging company

Just before contract expires make sure to renew with them or another company as Frontier will price gouge you with an astonishing rate per kilowatt that youve never seen before. Once they know you have switched beware, no loyalty!

Mark M from Denton, Texas
April 17th, 2020

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1-2 Star Reviews: 139 (73%)



Frontier Utilities slam

Be very careful what you click on. The TexasElectricityRatings submit button does not allow a comparison of plans but is a "submit" to order a plan or make a contract. I clicked on a Frontier plan and this resulted in an order for service. I called Frontier immediately (2 minutes) and their rep told me "no problem" that the order had not "gone to market" and could be cancelled. This turned out not to be the case. I was also labeled as a "move-in" not as a change of service. This allowed Frontier to "sign me up" with no grace period - in other words even a cancellation after 5 minutes would be charged a $150 cancellation fee. As a final straw the plan had a displayed cost of 6.2 cents per KWH whereas the real cost was closer to 14 cents per KWH

DrClark from Katy, Texas
June 23rd, 2020

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Frontier Utilities News  


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Frontier Utilities FAQs  


What is the cheapest plan that Frontier Utilities has?


The cheapest plan Frontier Utilities has is No Hidden Fees, with rates starting at 10.9¢. This is a 12 month plan. You can find details for that plan here.

Where can I order Frontier Utilities electricity?


Frontier Utilities has electricity plans in New Jersey, Ohio, Pennsylvania, and Texas

Where can I order Frontier Utilities natural gas?


Frontier Utilities has natural gas plans in New Jersey, Ohio, and Pennsylvania

What do customers think about Frontier Utilities?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Frontier Utilities customer review is 1.8 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

Recommended Frontier Utilities Plans  


All Frontier Utilities Plans  


Plan Name
Company
/
Rating
Length
Price
Est Avg Bill
12 months
7.5¢ / kwh
at 1,000 kWh per bill
$150 est. avg. bill
Based on a yearly usage curve averaging 0 kWh per month
  • Enjoy a low fixed rate and stay cool this summer!
  • 12 months
    5.9¢ / kwh
    at 1,000 kWh per bill
    $135 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    12 months
    7.2¢ / kwh
    at 1,000 kWh per bill
    $95 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    24 months
    10.9¢ / kwh
    at 1,000 kWh per bill
    $109 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    12 months
    10.9¢ / kwh
    at 1,000 kWh per bill
    $109 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
  • No Hidden Fees!
  • No minimum usage or monthly base fees.
  • Perfect for townhomes and apartments
  • 12 months
    11.0¢ / kwh
    at 1,000 kWh per bill
    $110 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    12 months
    11.5¢ / kwh
    at 1,000 kWh per bill
    $115 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    6 months
    12.3¢ / kwh
    at 1,000 kWh per bill
    $123 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    12 months
    11.5¢ / kwh
    at 1,000 kWh per bill
    $115 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    6 months
    13.1¢ / kwh
    at 1,000 kWh per bill
    $131 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month