Gateway Energy Services logo

Gateway Energy Services was founded in 1997 in New York to sell natural gas. In 199 they expanded their coverage to retail electricity and natural gas in both New York and New Jersey. They expanded to provide electricity and/or natural gas to residential and commercial customers in 26 deregulated markets across Pennsylvania, Kentucky, New York, New Jersey, Texas, Ohio, Maryland, Virginia, the District of Columbia and Ontario, Canada. In 2011 Gateway Energy Services was purchased by Direct Energy.

Direct Energy is the largest competitive retailer of energy and related services in North America. With operations across Canada, Texas and the north-eastern United States, Direct Energy delivers $8 billion of energy and related services to over five million residential and commercial customers. They operate generation assets, as well as retail electricity services in multiple states across the US.

Direct Energy is a member of Centrica, group of companies provides energy and other services with more than 32 million customer relationships.



Our Grading of Gateway Energy Services

Rating Overall

show/hide details


How Ratings Work

Gateway Energy Services Plan Summary

Gateway Energy Services does not currently have any plans available on Texas Electricity Ratings.

We recommend plans from Chariot Energy and TriEagle Energy instead.

View Gateway Energy Services Plans

Customer Reviews of Gateway Energy Services

Reviews Overall

show/hide details


Read Reviews

Most Recent Gateway Energy Services Reviews  


Lowest price in Oncor!
Found them through Power to Choose's web site. I sorted by price and they were the lowest price and had a $50 visa card. No brainer! J. Provost from Dallas




4-5 Star Reviews: 1 (17%)



Lowest price in Oncor!

Found them through Power to Choose's web site. I sorted by price and they were the lowest price and had a $50 visa card. No brainer!

J. Provost from Texas
May 29th, 2009

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 2 (33%)



Lowest price in Oncor!

Found them through Power to Choose's web site. I sorted by price and they were the lowest price and had a $50 visa card. No brainer!

J. Provost from Texas
May 29th, 2009

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
No 2-3 star reviews have been posted or approved yet

1-2 Star Reviews: 4 (67%)



misleading promo

I signed up for a plan with a variable rate. I received my first bill which covered a partial billing cycle (20 days) and all was well. Where things went wrong was my expectation to receive a full 30 day billing cycle at the low introductory rate. Needless to say, the rate went up by about 20% on the next billing cycle, and when I called to explain that I expected the introductory rate for a complete 30 day billing cycle, the rep could not grasp this simple concept and repeatedly offered to switch me to a fixed rate plan. Unless consumers are completely insipid, I find it hard to beleive that this was the first time this rep has taken a complaint call about this issue. I'm glad I only signed up for month by month, because I cannot stand slick b.s. sales tactics. Once I am gone I will never come back. Their loss.

D West from Texas
July 13th, 2011

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

Gateway Energy Services News  


No applicable blogs have been written


Gateway Energy Services FAQs  


Where can I order Gateway Energy Services electricity?


Gateway Energy Services does not have any electricity plans

Where can I order Gateway Energy Services natural gas?


Gateway Energy Services does not have any natural gas plans

What do customers think about Gateway Energy Services?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Gateway Energy Services customer review is 0 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

Recommended Gateway Energy Services Plans  


All Gateway Energy Services Plans