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Gexa Energy Reviews

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223 Reviews for Gexa Energy


Best Gexa Energy Review Categories


The best review categories for Gexa Energy are their plans and pricing, rated at 2.6 out of 5, and the order experience, rated at 2.5 of 5.
Price, Plans and Promotions 2.6
Order Experience 2.5
Customer Service 2.5
Billing and Account Management 2.2
Likely to Recommend 2.0
Overall 2.4

Texas Electricity Ratings
Overall Score for
Gexa Energy



4.9 / 5


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Gexa Energy Scores and Ratings


Gexa Energy Featured Offer:
Gexa Saver Supreme 24


7.9¢

1,000 kWh rate


EFL - more info

24

month term

View Other Gexa Energy Offers

Gexa Energy Featured Offer:

Gexa Saver Supreme 24


  — Jennifer
Happy Customer
 Good rates. 

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Happy Customer

 Good rates. 

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  — Martinez
awsome
 it was great service around the plans and price were great 

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awsome

 it was great service around the plans and price were great 
Gexa Energy responds March 21st, 2019:
Hi Martinez, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans, and were so glad to know you've valued your experience with us. We also want to take this opportunity to make sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard with us. Learn more by visiting: www.tinyurl.com/GexaEnergyShareAndSaveProgram. Thanks again for leaving your feedback.


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  — A. Blackmon
Good experience
 Very helpful when I needed assistance. Affordable. 

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Good experience

 Very helpful when I needed assistance. Affordable. 
Gexa Energy responds March 21st, 2019:
Hi A. Blackmon, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans, and were so glad to know you've valued your experience with us. We also want to take this opportunity to make sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard with us. Learn more by visiting: www.tinyurl.com/GexaEnergyShareAndSaveProgram. Thanks again for leaving your feedback.


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  — Gexa Electric Review
Gexa Electric Review
 Even during some of the hottest days of the summer in August, my energy costs were so very reasonable. I was able to keep my apartment at a very comfo... 

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Gexa Electric Review

 Even during some of the hottest days of the summer in August, my energy costs were so very reasonable. I was able to keep my apartment at a very comfortable 75- 70 all day & night! I am VERY pleased! 
Gexa Energy responds October 26th, 2018:
Hi there, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity prices and customer service for our fellow Texans, and were so glad to know youve valued your experience with us. We also want to take this opportunity to make sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard with us. Learn more by visiting: www.tinyurl.com/GexaEnergyShareAndSaveProgram. Thanks again for leaving your feedback!


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  — George
1st Month Review
 So far so good. Painless signup and 1st bill was as expected. 

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1st Month Review

 So far so good. Painless signup and 1st bill was as expected. 
Gexa Energy responds September 17th, 2018:
Hi George, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity prices and customer service for our fellow Texans, and were so glad to know youve valued your experience with us. We also want to take this opportunity to make sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard with us. Learn more by visiting: www.tinyurl.com/GexaEnergyShareAndSaveProgram. Thanks again for leaving your feedback!


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  — Shelley
great so far
 I called them with concern about my bill and they put me on budget billing. 

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great so far

 I called them with concern about my bill and they put me on budget billing. 

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  — Lillyana Batten
Great company
 Excelent service 

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Great company

 Excelent service 
Gexa Energy responds June 14th, 2018:
Hi Lillyana, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity prices and customer service for our fellow Texans, and we're so glad to know youve valued your experience with us. We also want to take this opportunity to make sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard with us. Learn more by visiting: www.tinyurl.com/GexaEnergyShareAndSaveProgram. Thanks again for leaving your feedback!


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  — Ronna
The gexa gotcha plan!
 I am old and use very little electricity per month, normally about 650 to 800 in summer and 300 to 400 in winter. (gas heat) So the gexa low usage pla... 

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The gexa gotcha plan!

 I am old and use very little electricity per month, normally about 650 to 800 in summer and 300 to 400 in winter. (gas heat) So the gexa low usage plan with the $40 rebate was excellent! ($40 rebate for usage between 500 and 1000kwh) Very low electric bills all summer! But now that the AC is off, my usage dropped below 500. The $40 rebate disappears! So my bill for 450 kwh was almost double my last month's bill for 600kwh! YIKES! The Gexa gotcha! Here's what to do: In the winter time when you are not using the AC, use an electric space heater enough to bring your bill to the 500 kwh threshold. Then switch to your gas heat to save even more! The main thing is to monitor your usage and make sure that for your billing cycle you are always as close to just over 500kw as possible to get the best monthly deal. Other than that, Gexa has been excellent in all respects. Seems dumb to have to use more electricity to get a lower bill! 

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  — Ryan H
Great experience so far!
 I recently switch to Gexa and it's been a good expiance so far. I like the bill credit because my bill is not as high in the summer. 

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Great experience so far!

 I recently switch to Gexa and it's been a good expiance so far. I like the bill credit because my bill is not as high in the summer. 

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  — Sarah B.
Renewal price was even lower!
 I had never been able to choose an electricity provider before, so I was a little uncertain how it would work out when I first chose Gexa in October 2... 

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Renewal price was even lower!

 I had never been able to choose an electricity provider before, so I was a little uncertain how it would work out when I first chose Gexa in October 2015 when we moved to the area. I was paying 15.0/6.9/8.4 with a $40 bill credit for >999 or <2001 kwh. We are coming up on the end of our 1 year contract, and I received an email from Gexa to review plans. I opened it and then also opened the comparison website that shows all other companies. Not only did the renewal rates beat what Gexa was offering on the comparison website, it far and away beat all the other companies at 12.8/5.7/8.2 with a $60 credit for any month between 1001-2000kwh (which is where we stay).

We have had zero issues with billing or service - and customer service has always responded to my messages promptly and courteously. Can't ask for more than that! 

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  — Julia S
Gexa is my favorite energy company
 Gexa is the best energy company we have used. We use less than 1000 kwh per month (500 on average) and they give us a credit of $25 each month for tha... 

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Gexa is my favorite energy company

 Gexa is the best energy company we have used. We use less than 1000 kwh per month (500 on average) and they give us a credit of $25 each month for that. Sometimes our bill is even negative and is subtracted from the next month's bill. I thought for sure it was just a ploy to get new customers and it wouldn't be renewable, but I just renewed our plan, and our net charge for using about 500 kwh is now around 3 cents!! We are paying about 8 cents minus a $40 credit! In the past our electricity bills have been around $100 in the summer, but now in the summer (in Texas - it's 90 - 110 degrees Fahrenheit every day) it's usually around $40 or $50 :) Also, they are always so nice on the phone and I have never had to wait on hold. Keep it up, Gexa. 

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  — Robert
Outstanding
 I moved here 10 years ago from Florida where I was a FP&L customer the switch was smooth and easy. I have not had any issues with Gexa Energy ever... 

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Outstanding

 I moved here 10 years ago from Florida where I was a FP&L customer the switch was smooth and easy. I have not had any issues with Gexa Energy ever. I am on the Conserve 12 plan where I get a $40.00 customer every month this month no bill I used under 300kwh Thanks Gexa. A very satisfied customer of almost 11 years. 

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  — Krishna Murthy
Excellent plan and service
 Using from past 6 months and been able to save a lot as their plans are really cheap and they will give $25 credit every month if you use less than 10... 

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Excellent plan and service

 Using from past 6 months and been able to save a lot as their plans are really cheap and they will give $25 credit every month if you use less than 1000 KW. Not even a single problem in last 6 months, haven't even called their customer service till now. 

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  — Thomas Wilhite
Excellent service and billing
 There really isn't anything to type b/c my service has been great. I have online billing, my bills aren't outrageous, and haven't had any issues. My c... 

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Excellent service and billing

 There really isn't anything to type b/c my service has been great. I have online billing, my bills aren't outrageous, and haven't had any issues. My contract expires the 12th of June, I was thinking of switching to discount power, but after reading reviews on them, seeing how Gexa prices are competitive with other companies, I think i'll stay. If they keep their rates low, I may end up being a lifer. 

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  — Jim G
Good Experience - twice
 I don't typically write these things, but since I feel more people will take the time to slam a company online, I thought I would give a thumbs up. W... 

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Good Experience - twice

 I don't typically write these things, but since I feel more people will take the time to slam a company online, I thought I would give a thumbs up. When shopping for power in Houston, I always use powertochoose,org and for the second time in the past 5 years or so, Gexa came up as the most competitive supplier. The sign up process was flawless, and when I had a question about my first bill, customer service was there to answer my question and clear the confusion. Read the Facts Label and you will find their fees to be very competitive. 

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  — D Mixon
Been with Gexa for Six Years with NO PROBLEMS - Promo Code 484371
 Every company will have complaints. Some customers don't read the fine print of contracts, so they get caught unaware when something unexpected comes ... 

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Been with Gexa for Six Years with NO PROBLEMS - Promo Code 484371

 Every company will have complaints. Some customers don't read the fine print of contracts, so they get caught unaware when something unexpected comes along. The key to a good customer experience is to be your own best advocate and read everything. Sometimes terms are only mentioned once. If you don't understand something, ask the company and ask someone you trust who knows what's what.

We use balance billing. That means we pay the same each month. I have had decreases. I have had increases. But at least I have a set amount to fit into my budget. I know what to expect. That comes from a good relationship with the company...meaning I pay my bills on time (about a week prior to the due date). If you do the same, you will reap the benefit.

For full disclosure, all the promo codes you see on these review sites are ones provided specifically for each customer after they have signed up. It is a referral code. It helps me, the customer. It helps you, the future customer. I hope you will accept my honesty about it and use it. 

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  — S Morrow
Gexa was great to me
 I joined Gexa last year around this time for their new customer promo of 9.1 cents inclusive of TDU and $4.95 base charge. I loved Gexa. Not a single ... 

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Gexa was great to me

 I joined Gexa last year around this time for their new customer promo of 9.1 cents inclusive of TDU and $4.95 base charge. I loved Gexa. Not a single problem with billing or bill paying. I pay online via Discover card. The only problem I have had was that I had to switch after the promo 12 month contract was over. Their rates jumped .02 and I was getting better promo offers from other companies. After I switched, Gexa cut off my ability to pay my last bill online so I had to mail a check. I was worried about this but after 7 business days, I saw the payment credited since they still allowed me to view my bill online. Customer service is polite and up front about everything. No silly cash back gimmicks, just a low rate. I wish so much that I could have stayed with Gexa since it is so well run but their renewal plans were all too high. I went with Cirro this time for 12 month 9.6 rate. Not as good as I had with Gexa but the best my research could find. 

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  — David Jones
Best Company EVER !!!!
 I absolutely love dealing with GEXA and their customer service is the best I've ever dealt with. Will most definitely refer to my family and friends. 

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Best Company EVER !!!!

 I absolutely love dealing with GEXA and their customer service is the best I've ever dealt with. Will most definitely refer to my family and friends. 

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