Gexa Energy Reviews

- 30 reviews
- 30 reviews
- 22 reviews
- 36 reviews
- 120 reviews

259

total reviews


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259 Reviews for Gexa Energy


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  — Lyn Garrison
Gexa is the way to go
 My electric bills were cut in half. I had no issues with ordering or billing. Because I was so satisfied with my service, there was no reason to conta... 

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Gexa is the way to go

 My electric bills were cut in half. I had no issues with ordering or billing. Because I was so satisfied with my service, there was no reason to contact customer service. My only regret was not accepting a longer period of time for the promotional. 

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  — Honest Ron
Multiple time customer - no problems
 Have had Gexa multiple times - 3 - with no problems. Only reason I change is to look for better rate, new contract, or more renewable content in the ... 

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Multiple time customer - no problems

 Have had Gexa multiple times - 3 - with no problems. Only reason I change is to look for better rate, new contract, or more renewable content in the generation. They have been exactly as advertised, notified of contract end date. Their new customer rates are very low, with renewal rates about double. If you can manage the company switch at the end of every contract period, they have caused me no problems. 

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  — Lisa
Best electric company yet!
 I switched to Gexa last October and have never had an issue with them. I admit I have never had to call them so I can't really rate their customer se... 

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Best electric company yet!

 I switched to Gexa last October and have never had an issue with them. I admit I have never had to call them so I can't really rate their customer service. They email me when my bill is ready to be viewed each month and I have no issues using the online bill pay service. Their rate was exceptionally low during my contract period. I only wish their rates were more competitive now so I could stay with them (I switch every 6 months). Highly recommend these guys! 

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  — Susie
Need to Value Current Customers
 I liked Gexa and would have stayed with them except their rates went up at the end of my contract. I called to see if they had a special rate for ol... 

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Need to Value Current Customers

 I liked Gexa and would have stayed with them except their rates went up at the end of my contract. I called to see if they had a special rate for old customers and they did not. Two days after I signed up with another company a representative from Gexa called with a better rate. I had already signed up with another company. Gexa needs to value their current customers with lower competitive rates. 

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  — Jack Lowe
No Problems With Gexa
 I have been with Gexa for 5 or 6 years and have had no problems. That is not to say I will not check rates before re signing because I think there are... 

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No Problems With Gexa

 I have been with Gexa for 5 or 6 years and have had no problems. That is not to say I will not check rates before re signing because I think there are better rates available. 

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  — Pam
Satisfied Customer
 I have been with Gexa for 6.5 years and have never had any issues with anything! They have been terrific as an energy provider! I def recommend them t... 

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Satisfied Customer

 I have been with Gexa for 6.5 years and have never had any issues with anything! They have been terrific as an energy provider! I def recommend them to anyone! They have not done me wrong! 

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  — Phylis
Great Company
 I have been with Gexa for over 2 years now. They have a low rate and give American Advantage miles every month. I was previously with TXU and Reliant ... 

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Great Company

 I have been with Gexa for over 2 years now. They have a low rate and give American Advantage miles every month. I was previously with TXU and Reliant and both were so much more expensive than Gexa. I have recommended Gexa to everyone I know. 

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  — Invoice Email
Should send email when bill is ready
 This is the only company that does not send an email letting you know your bill is ready to view. 

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Should send email when bill is ready

 This is the only company that does not send an email letting you know your bill is ready to view. 
Gexa Energy responds June 18th, 2019:
Hi there: When you enroll in paperless billing you will receive email notifications when your bill is ready. To sign up or confirm if you have already signed up for paperless billing, please login to your account on MyGexa via this link: mygexa.gexaenergy.com/login.


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  — Alma
Too soon to rate
 I have not yet received my first billing. It is too soon to ask for feedback. So far my experience has been good but I'm about to get charged for my... 

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Too soon to rate

 I have not yet received my first billing. It is too soon to ask for feedback. So far my experience has been good but I'm about to get charged for my first billing cycle. 

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  — Jay
Satisfied customer
 Ive had gexa for a few years now. I was looking into switching to a lower cost provider but after reading horror reviews I think ill stay with the sli... 

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Satisfied customer

 Ive had gexa for a few years now. I was looking into switching to a lower cost provider but after reading horror reviews I think ill stay with the slightly higher rates. When I contact customer service Im able to talk to a person (although they may not always be upbeat) they take care of the issue quickly. I've never been billed multiple times per month or asked for any crazy deposits or random cancellations. I would recommend them to my friends and family. 

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  — Elizabeth G
Should-ve called to speak to a representative before contracting
 I changed to Gexa when my permanent rate company (Frontier Utilities) had expired their 1 year promotion contract, which was of $74 dollars when using... 

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Should-ve called to speak to a representative before contracting

 I changed to Gexa when my permanent rate company (Frontier Utilities) had expired their 1 year promotion contract, which was of $74 dollars when using from 1000 to 2000 kWh, so I paid $74 dollars almost all 12 months. When that ended I searched for something similar online and found Gexa, the description seemed to offer the same, ultimately it didn't 
Gexa Energy responds June 18th, 2019:
Hi Elizabeth, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customercare@gexaenergy.com with the name on your account, your account number, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.


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  — Ashley
Good company
 I have had no issue with my Bill. I was being billed an additional 50 to 70 from AEP North (is what my bill says) for distribution charges. So the cre... 

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Good company

 I have had no issue with my Bill. I was being billed an additional 50 to 70 from AEP North (is what my bill says) for distribution charges. So the credit if 75$ of using over 1000 kilowatts cancelled it self out. 

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  — Al
Third Year
 I just renewed for year 3 with Gexa. I have had no problems and the rates are very competitive. Very satisfied. 

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Third Year

 I just renewed for year 3 with Gexa. I have had no problems and the rates are very competitive. Very satisfied. 

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  — Dan
Easiest customer to get is the one you have...
 and this one is changing. I think I've been with Gexa for about 18 months. Originally signed up on a good promotional plan and then renewed at rates s... 

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Easiest customer to get is the one you have...

 and this one is changing. I think I've been with Gexa for about 18 months. Originally signed up on a good promotional plan and then renewed at rates similar to that plan. Have been getting emails urging me to "buy now" even though my term wasn't up for 3 or 4 months before I started getting the renewal email blasts. Their rate increase was about 23%. Moving to another provider, my rate will increase -- but only about 5%. I'm not sure but I think we have the Texas legislators to thank for the Power to Choose and an easy to use website to compare rates. I have overpaid my electric bill by hundreds of dollars. I'll be back on here if I don't get a prompt refund of that overpayment. As far as service, it's been flawless (except for Oncor's outages every now and then). Haven't had to deal with customer service. Soooo -- if you can get a good rate from Gexa, I would go for it. I can't so I'm switchin' (but it won't be to TXU who shafted us all on rates for years). 

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  — Justin F.
Gexa has a great rate...but has some issues with billing
 I have been with Gexa for 3 years now. I just added my 2nd house to my account. For tax reasons I need 2 bills. Well Gexa felt the need to take ... 

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Gexa has a great rate...but has some issues with billing

 I have been with Gexa for 3 years now. I just added my 2nd house to my account. For tax reasons I need 2 bills. Well Gexa felt the need to take a payment from my primary house, and applied it to House 2. So that left the main account short...late fees, disconnect notice and hit on my credit report. They fixed it... and waved all kinds of fees for the fast connect on the 2nd home. The same issue has happened 2 more times, but they are great about fixing it... but 3 disconnect notices and the time to fix it is a pain. I would still recommend them to anyone, but stay on top of them with the billing... it could take up to 3 months to fix. And make sure you contact them when your contract is almost out of date, or you might get a bit of a jolt when your rate goes up..mine went from $0.11 KWH to over $0.19 KWH. Gexa fixed it but it took 3 months to get my $392 back. 

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  — Average Joe
Fair price - nothing outstanding
 GEXA is a good electric company that has lost it's way in price promotions. Their customer service is ho-hum at best, not outstanding, although their... 

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Fair price - nothing outstanding

 GEXA is a good electric company that has lost it's way in price promotions. Their customer service is ho-hum at best, not outstanding, although their call-back service is excellent. 

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  — Brd
Decent plan, not the cheapest
 I'm sure when I switched to them, they were the cheapest. I did use cust service to resub once and lock in a lower rate on a fixed plan than I al... 

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Decent plan, not the cheapest

 I'm sure when I switched to them, they were the cheapest. I did use cust
service to resub once and lock in a lower rate on a fixed plan than I
already had, which they let me do before my previous term was up. So
that's nice that if the rates drop, you can do a new contract at the lower
terms. 

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  — Shaunna
Gexa Has Improved
 When I heard Gexa had come under new management, I called back to check their rates. The customer service people were very helpful, and they had some ... 

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Gexa Has Improved

 When I heard Gexa had come under new management, I called back to check their rates. The customer service people were very helpful, and they had some extremely low rates. I would suggest other people check them out. They used to be terrible, but now seem to be much better.  

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