Gexa Energy Reviews


Gexa Energy Reviews

- 33 reviews
- 34 reviews
- 29 reviews
- 49 reviews
- 162 reviews

328

total reviews


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328 Reviews for Gexa Energy


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Gexa Energy Featured Offer:

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  — Residential Provider
Service Provider
 No problems. 

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Service Provider

 No problems. 
Gexa Energy responds May 28th, 2020:
Hello, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans, and were so glad to know you've valued your experience with us. We also want to take this opportunity to make sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard with us. Learn more by visiting: www.tinyurl.com/GexaEnergyShareAndSaveProgram. Thanks again for leaving your feedback.


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  — Bledsoe
Gexa Energy
 I was a bit surprised by the Oncor charges that increase the avg kilowatt charges. I would like to see more savings for seniors who live on a fixed i... 

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Gexa Energy

 I was a bit surprised by the Oncor charges that increase the avg kilowatt charges.
I would like to see more savings for seniors who live on a fixed income.
Other than that, I'm happy with my service. 
Gexa Energy responds July 15th, 2019:
Hi Bledsoe. Our Customer Care team would like the opportunity to connect with you directly to further discuss your feedback, and to work with you to find a plan that better matches your electricity usage through our Happiness Guarantee. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We value your business and hope to connect with you soon.


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  — Eric
Great first experience - solid bargain
 Ordered new service through Texas Electricity rating. The plan I purchased was not offered directly by Gexa. The switch went smoothly and I have bee... 

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Great first experience - solid bargain

 Ordered new service through Texas Electricity rating. The plan I purchased was not offered directly by Gexa. The switch went smoothly and I have been saving almost 50 to 60 percent over my prior plan. I havent had to interact with customer service, so my rating is ok for now. 
Gexa Energy responds January 22nd, 2019:
Hi Eric, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity prices and customer service for our fellow Texans, and were so glad to know you've valued your experience with us. We also want to take this opportunity to make sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard with us. Learn more by visiting: www.tinyurl.com/GexaEnergyShareAndSaveProgram. Thanks again for leaving your feedback.


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  — Samuel
Great experience
 I have been using Gexa for 2 years now and everything has been great. Good customer service. I couldnt find a better rate in the DFW area. My monthly ... 

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Great experience

 I have been using Gexa for 2 years now and everything has been great. Good customer service. I couldnt find a better rate in the DFW area. My monthly electric bill is $30 for my apartment!
Gexa has a coupon referral for $25 off your bill after you sign up. 

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  — Lyn Garrison
Gexa is the way to go
 My electric bills were cut in half. I had no issues with ordering or billing. Because I was so satisfied with my service, there was no reason to conta... 

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Gexa is the way to go

 My electric bills were cut in half. I had no issues with ordering or billing. Because I was so satisfied with my service, there was no reason to contact customer service. My only regret was not accepting a longer period of time for the promotional. 

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  — Honest Ron
Multiple time customer - no problems
 Have had Gexa multiple times - 3 - with no problems. Only reason I change is to look for better rate, new contract, or more renewable content in the ... 

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Multiple time customer - no problems

 Have had Gexa multiple times - 3 - with no problems. Only reason I change is to look for better rate, new contract, or more renewable content in the generation. They have been exactly as advertised, notified of contract end date. Their new customer rates are very low, with renewal rates about double. If you can manage the company switch at the end of every contract period, they have caused me no problems. 

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  — Lisa
Best electric company yet!
 I switched to Gexa last October and have never had an issue with them. I admit I have never had to call them so I can't really rate their customer se... 

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Best electric company yet!

 I switched to Gexa last October and have never had an issue with them. I admit I have never had to call them so I can't really rate their customer service. They email me when my bill is ready to be viewed each month and I have no issues using the online bill pay service. Their rate was exceptionally low during my contract period. I only wish their rates were more competitive now so I could stay with them (I switch every 6 months). Highly recommend these guys! 

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  — Susie
Need to Value Current Customers
 I liked Gexa and would have stayed with them except their rates went up at the end of my contract. I called to see if they had a special rate for ol... 

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Need to Value Current Customers

 I liked Gexa and would have stayed with them except their rates went up at the end of my contract. I called to see if they had a special rate for old customers and they did not. Two days after I signed up with another company a representative from Gexa called with a better rate. I had already signed up with another company. Gexa needs to value their current customers with lower competitive rates. 

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  — Jack Lowe
No Problems With Gexa
 I have been with Gexa for 5 or 6 years and have had no problems. That is not to say I will not check rates before re signing because I think there are... 

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No Problems With Gexa

 I have been with Gexa for 5 or 6 years and have had no problems. That is not to say I will not check rates before re signing because I think there are better rates available. 

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  — Pam
Satisfied Customer
 I have been with Gexa for 6.5 years and have never had any issues with anything! They have been terrific as an energy provider! I def recommend them t... 

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Satisfied Customer

 I have been with Gexa for 6.5 years and have never had any issues with anything! They have been terrific as an energy provider! I def recommend them to anyone! They have not done me wrong! 

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  — Phylis
Great Company
 I have been with Gexa for over 2 years now. They have a low rate and give American Advantage miles every month. I was previously with TXU and Reliant ... 

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Great Company

 I have been with Gexa for over 2 years now. They have a low rate and give American Advantage miles every month. I was previously with TXU and Reliant and both were so much more expensive than Gexa. I have recommended Gexa to everyone I know. 

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  — Invoice Email
Should send email when bill is ready
 This is the only company that does not send an email letting you know your bill is ready to view. 

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Should send email when bill is ready

 This is the only company that does not send an email letting you know your bill is ready to view. 
Gexa Energy responds June 18th, 2019:
Hi there: When you enroll in paperless billing you will receive email notifications when your bill is ready. To sign up or confirm if you have already signed up for paperless billing, please login to your account on MyGexa via this link: mygexa.gexaenergy.com/login.


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  — Alma
Too soon to rate
 I have not yet received my first billing. It is too soon to ask for feedback. So far my experience has been good but I'm about to get charged for my... 

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Too soon to rate

 I have not yet received my first billing. It is too soon to ask for feedback. So far my experience has been good but I'm about to get charged for my first billing cycle. 

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  — Jay
Satisfied customer
 Ive had gexa for a few years now. I was looking into switching to a lower cost provider but after reading horror reviews I think ill stay with the sli... 

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Satisfied customer

 Ive had gexa for a few years now. I was looking into switching to a lower cost provider but after reading horror reviews I think ill stay with the slightly higher rates. When I contact customer service Im able to talk to a person (although they may not always be upbeat) they take care of the issue quickly. I've never been billed multiple times per month or asked for any crazy deposits or random cancellations. I would recommend them to my friends and family. 

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  — Bonito Tracey
Very concerned .
 What is your company doing to help customers who has lost their jobs ..noticed nothing on your site about the crisis we all are facing! 

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Very concerned .

 What is your company doing to help customers who has lost their jobs
..noticed nothing on your site about the crisis we all are facing! 
Gexa Energy responds May 28th, 2020:
Hello Bonito Tracey, The health and well-being of our communities is our top concern. Were committed to remaining flexible and responsive to your needs and are taking additional steps to provide relief during this uncertain time. Our Customer Care team would like the opportunity to connect with you directly to further discuss. Please DM us with the name on your account, your account number or service address. We will be happy to reach out to you to discuss. To find out more about the COVID-19 Electricity Relief Program visit https://bit.ly/GEXACOVID19RELIEF . Thank you!


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  — Dawn Pletcher
Easy Peasy......
 Dawn Pletcher Service was turned on quickly. Very easy to sign up for service on website. Better service thus far than any other electric company I h... 

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Easy Peasy......

 Dawn Pletcher
Service was turned on quickly. Very easy to sign up for service on website. Better service thus far than any other electric company I have been with in 20 something years. Haven't gotten a bill yet so I am not sure how to grade on that. So far so good..... 
Gexa Energy responds May 28th, 2020:
Hi Dawn, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans, and were so glad to know you've valued your experience with us. We also want to take this opportunity to make sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard with us. Learn more by visiting: www.tinyurl.com/GexaEnergyShareAndSaveProgram. Thanks again for leaving your feedback.


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  — Jonathan Julius
So far, so good. No issues.
 Sign up was easy and I haven't experienced any issues. I would have liked to have seen more plans to choose from. There are more plans but they didn't... 

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So far, so good. No issues.

 Sign up was easy and I haven't experienced any issues. I would have liked to have seen more plans to choose from. There are more plans but they didn't show up on the site I was using. Otherwise, no issues so far. 
Gexa Energy responds May 28th, 2020:
Hi Jonathan, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans, and were so glad to know you've valued your experience with us. We also want to take this opportunity to make sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard with us. Learn more by visiting: www.tinyurl.com/GexaEnergyShareAndSaveProgram. Thanks again for leaving your feedback.


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  — Elizabeth G
Should-ve called to speak to a representative before contracting
 I changed to Gexa when my permanent rate company (Frontier Utilities) had expired their 1 year promotion contract, which was of $74 dollars when using... 

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Should-ve called to speak to a representative before contracting

 I changed to Gexa when my permanent rate company (Frontier Utilities) had expired their 1 year promotion contract, which was of $74 dollars when using from 1000 to 2000 kWh, so I paid $74 dollars almost all 12 months. When that ended I searched for something similar online and found Gexa, the description seemed to offer the same, ultimately it didn't 
Gexa Energy responds June 18th, 2019:
Hi Elizabeth, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customercare@gexaenergy.com with the name on your account, your account number, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.


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