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Gexa Energy started in 2002 in the Texas deregulated energy market. Gexa services all Texas markets where electricity service has been deregulated. They were acquired by NextEra Energy, Inc. in 2005.

Gexa Energy is rated A+ by the Better Business Bureau.


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Most Recent Gexa Energy Reviews  


Service Provider
No problems. Residential Provider from Tomball TX

Very concerned .
What is your company doing to help customers who has lost their jobs
..noticed nothing on your site about the crisis we all are facing!
Bonito Tracey from Sunnyvale TX

representative went above and beyond her duty to help
Gina is an exceptional employee with a sincere desire to do her best.She is patient,kind and very effecient.My encounter with her was a very pleasant one .I am very pleased and won't hesitate to recommend Gexa to others because of her. Mae Wartell from Houston TX


4-5 Star Reviews: 67 (20%)



Service Provider

No problems.

Residential Provider from Houston, Texas
May 4th, 2020

Billing & Account Management
Customer Service
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3-4 Star Reviews: 35 (11%)



Ho hum

Switched to budget billing October 2019... paid $175 for service in September... switched to budget and billing jumped to $228.... remained that way until April 2020 then jumped to $338... not sure whats going on... Ive looked through the bills and our actual usage is less than the payment amount... now $338??? Feel like Im being ripped off....

Initially service was tremendous but as with most things the luster wears off.. riding out my contract and then leaving! Never had issues with Stream Energy! Never shouldve left..

Chris from Harlingen, Texas
May 16th, 2020

Billing & Account Management
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2-3 Star Reviews: 53 (16%)



Customer Service???

I just called Gexa to get pricing if I stayed with them beyond my service plan. The automated voice message said it was an estimated 20 minute wait, but I could retain my place in the que and receive a return call, so I did. It took an hour for the return call, then I was placed on hold for 33 minutes before I hung up.

Horrible Customer Service from League City, Texas
June 30th, 2020

Billing & Account Management
Customer Service
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1-2 Star Reviews: 174 (53%)