Hello Energy Ratings and Rankings

We collected data and analyzed Hello Energy, taking into account many aspects of their performance. These scores were collated and compared to other competitors in the Texas electricity market. Higher scores indicate better performance.

You can also find out what actual Hello Energy customers have to say on our Hello Energy Customer Reviews page.

Hello Energy Ratings

The overall score for Hello Energy is 2.11. Their best category was Products where they earned a score of 3.10, while their worst rating came in at 1.00 in Communications.

  • Rating Overall
  • 2.11
  • Market Perception
  • 2.39
  • Products
  • 3.10

Hello Energy VS. Closely Rated Electricity Companies

Company
Plan Name
Price
AVG
BILL
Type
Tara Web - 24
14.5¢
$0.00 monthly recurring charge
Bundled Rate Non-Renewable
Check Availability
Tara Web - 12
14.5¢
$0.00 monthly recurring charge
Bundled Rate Non-Renewable
Check Availability
Free Weekends
15.1¢
$0.00 monthly recurring charge
Pre-paid Non-Renewable
Check Availability
Hello Easy
20.2¢
$0.00 monthly recurring charge
Pre-paid Non-Renewable
Check Availability
Free Power Nights 12
16.6¢
$0.00 monthly recurring charge
Fixed Rate Non-Renewable
Check Availability
Free Power Nights 24
16.5¢
$0.00 monthly recurring charge
Fixed Rate Non-Renewable
Check Availability
Free Power Nights 36
16.4¢
$0.00 monthly recurring charge
Fixed Rate Non-Renewable
Check Availability
Free Power Weekends 12
15.0¢
$0.00 monthly recurring charge
Fixed Rate Non-Renewable
Check Availability
Free Power Weekends 24
14.9¢
$0.00 monthly recurring charge
Fixed Rate Non-Renewable
Check Availability
Free Power Weekends 36
14.9¢
$0.00 monthly recurring charge
Fixed Rate Non-Renewable
Check Availability

What Do The Ratings Mean?

Rating Overall

We take the ratings from the different areas, weight them for importance, and calculate an overall score for that provider.

Communication's Rating

The Communication rating looks at the breadth of avenues that the provider uses to communicate with their customers, including things like texts via cell phone, emails, and bills.

Community Rating

Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.

Market Perception Rating

Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.

Operations Rating

Operations measures a company's effectiveness at, well, keeping the lights on. This category measures how well a company does at going about their daily business. Can customers access their account online? Do they send their bills out on time and consistently? Are things as easy as possible on their customers? This category looks at those aspects of a company's effectiveness.

Products Rating

We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.

Available Plans from Hello Energy

These are a few plans that we think you'll like. We also have a more detailed listing of all TX plans for Hello Energy, or you can use our Hello Energy Rate Comparison Page to find a great deal

Free Weekends
  • 15.1¢/kWh
    at 1,000kWh
  • 1 month Pre-paid Non-Renewable
  • $/mo.
    est. avg. bill
    Based on a yearly usage curve averaging 1,000 kWh per month
  • 1 month
  • Pre-paid
  • Non-Renewable
Hello Easy
  • 20.2¢/kWh
    at 1,000kWh
  • 1 month Pre-paid Non-Renewable
  • $/mo.
    est. avg. bill
    Based on a yearly usage curve averaging 1,000 kWh per month
  • 1 month
  • Pre-paid
  • Non-Renewable