Infinite Energy Reviews

- 15 reviews
- 9 reviews
- 3 reviews
- 10 reviews
- 24 reviews

67

total reviews


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67 Reviews for Infinite Energy


Best Infinite Energy Review Categories


The best review categories for Infinite Energy are their customer service, rated at 3.2 out of 5, and the order experience, rated at 3.1 of 5.
Price, Plans and Promotions 3.0
Order Experience 3.1
Customer Service 3.2
Billing and Account Management 2.9
Likely to Recommend 2.8
Overall 3.0

Texas Electricity Ratings
Overall Score for
Infinite Energy



4.2 / 5


Read Infinite Energy Rating Details

Infinite Energy Scores and Ratings


Infinite Energy Featured Offer:
6-month Partner Saver


8.8¢

1,000 kWh rate


EFL - more info

6

month term

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Infinite Energy Featured Offer:

6-month Partner Saver


  — Satish
Great service
 Great service 

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Great service

 Great service 

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  — Greg Gee
Change plans as needed, IE has been best
 Good service online and on phone. Great plan for my usage. Energy Facts Label are clear. Sometimes people complain about electric company bec they did... 

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Change plans as needed, IE has been best

 Good service online and on phone. Great plan for my usage. Energy Facts Label are clear. Sometimes people complain about electric company bec they didn't read the plan details & look at their usage pattern. Bill easy to read & on time. Good android app. 

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  — Adam Mens
Nice company to deal with withh the lowest prices.
 After being with FIRESIDE GAS for 10 yrs and 5 stores later, which ended due to a shut off something that never happened within these 10 yrs to any of... 

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Nice company to deal with withh the lowest prices.

 After being with FIRESIDE GAS for 10 yrs and 5 stores later, which ended due to a shut off something that never happened within these 10 yrs to any of my stores. Being a human error, the company acted totally disrespectful and extremely dismissive. If the owner or its investors of FIRESIDE GAS knew what their staff was up too, I'm sure they would be fired. And without getting into it, the uneducated person with the difficult job of using a wrench, was highly rude, dismissive and disrespectful to my staff of 3, all who confirmed this. Though the idiot with the wrench did not seal the deal of switching, it was the fact FIRESIDE GAS did not send me a shut off notice, email, nor was it noted on the online account, where ALL 5 stores are located. The only email received was my payment. FIRESIDE lost $24,000 yearly business.  

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  — Custom Corporates
The Best We Have Used
 These people have it together. They are quick to respond, confirm and assist. If there is a problem, you actually get to talk to a live person. I w... 

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The Best We Have Used

 These people have it together. They are quick to respond, confirm and assist. If there is a problem, you actually get to talk to a live person. I would highly recommend them. 

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  — Mangomom
Great company
 We only needed a very short contract at a good rate. Infinite Energy had just what we needed! 

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Great company

 We only needed a very short contract at a good rate. Infinite Energy had just what we needed! 

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  — Jaz
Loyal Customer
 I've been a customer of Infinite Energy for 3 years now. They've consistently offered competitive prices and promotions through their social media we... 

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Loyal Customer

 I've been a customer of Infinite Energy for 3 years now. They've consistently offered competitive prices and promotions through their social media websites like restaurant.com gift cards. I also enjoy that their payments are taken out immediately because with other companies' delayed withdrawals have created issues with my bank. 
Infinite Energy responds May 2nd, 2018:
Hello, Jaz, thank you for taking the time to tell us about your experience--glad it's working out for you, and let us know if ever we can do anything for you.


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  — Jackie S. Robinson
Excellent Provider. Never had an issue with Infinite Energy!
 I have been an IE customer for over 3 years and I've had only great experience and exceptional service from them. I think the rates are great and my ... 

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Excellent Provider. Never had an issue with Infinite Energy!

 I have been an IE customer for over 3 years and I've had only great experience and exceptional service from them. I think the rates are great and my bill is always affordable. 
Infinite Energy responds May 2nd, 2018:
Hi, Jackie, thanks for your review! We think you're pretty great too.


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  — Mark S
Fantastic
 Great customer service and communication, good pricing, never had a payment/billing problem in 2 years as a customer. 

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Fantastic

 Great customer service and communication, good pricing, never had a payment/billing problem in 2 years as a customer. 
Infinite Energy responds September 12th, 2016:
Hey Mark, glad to hear your experience with us has been great, if you ever have any questions we're available via social media or through our traditional methods. Thanks for choosing Infinite Energy and lettings us Do More for You.


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  — Deborah Harlan
Customer Service
 Best and most pleasant customer service reps I've dealt with in many, many years. Infinite has certainly CHOSEN the right people for the job....this ... 

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Customer Service

 Best and most pleasant customer service reps I've dealt with in many, many years. Infinite has certainly CHOSEN the right people for the job....this is a company that apparently KNOWS great customer service CANNOT be "trained"-you either have it or you don't! Their reps are patient, courteous and FRIENDLY every time I've contacted them. Gold stars to the phone reps AND to the hiring manager! I refer this company to everyone I know. P. S.-great rates too! 
Infinite Energy responds March 14th, 2016:
Hey Deborah, we're very happy to hear that you've had great experiences when you call into us. We'll make sure to pass along the kudos to the proper folks. Thanks for choosing Infinite Energy!


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  — Terrye Mitchell
Infinite Energy
 This is the best company I have ever used. I have had them for over a year and have never had a problem. Their price is by far better that any other c... 

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Infinite Energy

 This is the best company I have ever used. I have had them for over a year and have never had a problem. Their price is by far better that any other company that I have ever had. I do not understand the negative comments. 
Infinite Energy responds March 14th, 2016:
Hey Terrye! Thanks for the kind words regarding your experience with us. We're happy to hear you've enjoyed our low rates.


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  — Jason
FANTASTIC!!!
 I just wanted to check in again. I wrote a review way back in August 2014 when I first switched and received my first bill. It is now April 2015, I ... 

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FANTASTIC!!!

 I just wanted to check in again. I wrote a review way back in August 2014 when I first switched and received my first bill. It is now April 2015, I am nearing the end of my 12 month contract with Infinite Energy. I received an email today (3 months prior to my expiration) offering to renew. I also just received the LOWEST electric bill I have ever had, $99 for this month. Actually, I had a lower bill once, in 1999 when I lived in a 1 bedroom apartment. The difference is now I live in a 4/3 house. My electric bill was actually lower than my water bill (first time that has ever happened).

As for the rates, there are truly no hidden costs. My bill is exactly what my rate is supposed to be. Plus Infinite emails a weekly electricity report. So each week I open my email, it tells me (for example, "you used 450 kwh this week". I simply plug in that number, times my rate and have a very good idea what my electricity cost for the prior week, and of course have a good idea what it will be for the month.

The android app is very simple to use. I pay all of my bills using it and so far (now 9 months in) have never had a single problem.

Their customer service is pretty good, especially if you go to their facebook page. (At least that was my preferred medium). After a few months of being a customer, they even sent me a thank you card and a t-shirt.

I have literally nearly cut my electricity bills in half switching from TXU to Infinite. Actually the true percentage is about 44%, but it makes a huge difference, as an electric bill is one of the most fluid monthly bills for any household. I estimate that I have saved about $1300 in the 9 months that I switched from TXU to Infinite Energy.

The Texas heat is coming, if you have TXU or Reliant, or are paying more than the Infinite Energy prices on powertochoose.com, you need to switch.

And one more thing, beware of some of those companies on powertochoose.com that just popup. Infinite Energy has an excellent rating (5 smiling outlets) and very few complaints (you can check rating and complaint history on power to choose).

In the context of utilities and household bills, cell phones, auto insurance, etc--switching to Infinite Energy was the best decision I've ever made. It pays off every time I get another dirt cheap bill. $99 for electric this month. Unbelievable. :) 
Infinite Energy responds December 14th, 2015:
Hey Jason, thanks for taking time to leave a detailed review of our services. We're glad that you feel switching to us was your best decision you've ever made. The weekly energy reports are certainly a customer favorite and we have plans on implementing that in more places in the future so you have even more access to that information. Thanks again for choosing Infinite Energy!


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  — Ed Senter
Very pleased
 I found Infinite Energy at powertochoose.org and switched 6 mos. ago. I chose them because 1) they weren't the lowest price, but they were close, 2)... 

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Very pleased

 I found Infinite Energy at powertochoose.org and switched 6 mos. ago. I chose them because 1) they weren't the lowest price, but they were close, 2) they offered an all-inclusive pricing, that is, NO GIMMICKS, and 3) when I called customer service to confirm the pricing with no gimmicks, the service rep answered the phone immediately and did not lie to me. Furthermore, their billing is easy to read and their website is easy to navigate.
Since Texas decided to deregulate retail electricity, it is a shop of horrors out there. I have had 7 different providers since deregulation. 5 outright lied and deceived me. 2 were good but went under and were bought out by liars. My advice to anyone looking for an electric company is to do your homework, pay attention to your bills, and watch out for the deception. So far, Infinite Energy is one of the good ones. 
Infinite Energy responds December 14th, 2015:
Hey Ed! Glad that we were able to earn your business and it's nice to hear that we don't have to be the lowest, just fair priced to gain your business. I'm glad you found our systems easy to use and that our customer care was able to assist quickly with your questions. We hope that we are able to keep your business for many years. Thanks for choosing Infinite Energy!


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  — Blake Homan
Great company but odd that they appear on my credit report
 I have had no problems with Infinite Energy and the rates are great! I am a little confused as to why they are showing up as a revolving account on my... 

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Great company but odd that they appear on my credit report

 I have had no problems with Infinite Energy and the rates are great! I am a little confused as to why they are showing up as a revolving account on my credit report. I thought maybe it was a mistake the first month, but 5 months later and it is still showing... 
Infinite Energy responds December 14th, 2015:
Hey Blake! Glad to hear you're pleased with the service and rates. We currently report all balances owed like an open credit card account. Don't worry though, these do not mean past due balances and shouldn't be negatively impacting your credit. Thanks for choosing Infinite Energy!


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  — James Davis
Pleased
 After being with Champion Electric for 5 years I was a bit hesitant to change providers. However, after being with Infinite Energy for the past 6 mont... 

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Pleased

 After being with Champion Electric for 5 years I was a bit hesitant to change providers.
However, after being with Infinite Energy for the past 6 months I couldn't be more pleased.
The ordering / change over was flawless and the rep's that I spoke with were very knowledgeable
and helpful. I would recommend Infinite Energy to anyone that wants to do business with a reliable
and price competitive energy provider. 
Infinite Energy responds December 14th, 2015:
James - Thank you for taking the time to post your review. I apologize in the long delay in responding. I'm very pleased to hear that your experience when signing up was very simple and easy and I hope that the past year has been as good as the first 6 months with us. If there's ever anything we can do, you can always reach us by phone, email or social media. Thanks for choosing Infinite Energy!


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  — Rodney
***Excellent*** Don't be afraid to switch
 I had Reliant Energy for over 5 years. They used to be the price to beat.. Not anymore... Asked Reliant if they had a plan that was less expensive tha... 

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***Excellent*** Don't be afraid to switch

 I had Reliant Energy for over 5 years. They used to be the price to beat.. Not anymore... Asked Reliant if they had a plan that was less expensive than the 12.5 cents they bumped me up to ? The response was "NO". The low rates Reliant offers is for new customers, not the existing ones. So I switched to Infinite Energy. They have great prices and I have had ZERO problems switching. The only difference is the money I'm saving. 
Infinite Energy responds September 29th, 2014:
Rodney - We're glad to hear your experience has been as expected and that you're able to save money as well! If there's anything else we can do for you, let us know.


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  — Jason B.
So Far, So Good
 I've had TXU for years and while I knew of a few other providers I was leery of switching. Not because I was loyal to TXU (no, in fact I had no contr... 

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So Far, So Good

 I've had TXU for years and while I knew of a few other providers I was leery of switching. Not because I was loyal to TXU (no, in fact I had no contract with them so I was being charged over .15/kwh) but because I was concerned about these smaller companies and was concerned I'd have a horrific experience. I also didn't realize all the domino effect from deregulation because for years TXU had a monopoly in my area. I was turned on to powertochoose.com and researched several companies. Read reviews and more reviews. Of course any utility company is going to have complaints, but what I liked about Infinite Energy was not only their very good rates (they were the 2nd cheapest) but also that some people said they were an honest company, and that someone from Infinite Energy not only responded to comments here, but they respond to their facebook page. I looked up the BBB complaints against Infinite and how they were resolved. I was still nervous but figured if I was going to switch I would give Infinite Energy a try.

I switched on Aug 1st and I've got to say so far so good. My service was only interrupted momentarily (for about 10 seconds) when I lost power apparently as I switched from TXU to Infinite (I'm assuming this was for meter reading purposes) and since then everything has been great. I received my first bill this week (I assume I got a bill so soon since I was in the middle of my billing period with TXU). And despite the fact that I signed up for a 2000kwh rate plan (typically if you use around 500 the rates are higher if you look at the plans) since I only had a partial bill I only used 572kwh. I expected to be charged a higher rate, but no, I was charged 8.2 cents.

So I went online to pay my bill (a lot of complaints online about bill pay), and it was very easy to sign up and pay the first bill, which I did tonight.

So far so good. If this keeps up for a month or two I am going to be promoting Infinite Energy big time. At this point I would definitely recommend this company. 
Infinite Energy responds September 3rd, 2014:
Hey Jason! Glad to hear your experience has been as expected. Let us know what we can do to make it even better!


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  — John Gooden
Excellent Company
 We have always done a 6 or 12-month fixed rate with Infinite. They have always been competitive, no hidden fees, and extremely easy to contact. We f... 

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Excellent Company

 We have always done a 6 or 12-month fixed rate with Infinite. They have always been competitive, no hidden fees, and extremely easy to contact. We found their Facebook Site (https://www.facebook.com/InfiniteEnergy) and have used this to message them a couple of time with rapid response to us.
We have ALWAYS gotten a renewal notice two months in advance, and have found it really easy to contact them by phone or internet and to use their website for information and account management.
Our bills have been low low low and we are thinking about doing a 36 month fixed rate with them now.
We are really glad we found these folks! 
Infinite Energy responds July 7th, 2014:
John: Thanks so much for the kind words and glad we've been able to provide the type of service you expect from an electricity provider. If you have any questions regarding our longer term rate plans, we're available via phone (877) 674-3489 Monday - Friday, 7 a.m. to 6 p.m. CST or as you stated through our Facebook page.


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  — Kbehar
great rate
 have had no issues with them 

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great rate

 have had no issues with them 
Infinite Energy responds April 27th, 2018:
Thanks for taking the time to share a review!


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