Our Analysis of Mission Power

I went on powertochoose.org five months ago and compared rates of service providers and ultimately went with Mission Power because of their price. HUGE mistake! I was sent two confirmation numbers and quickly emailed customer service to see which number was correct. The first month of service I opened my online and noticed they had charged a termination fee! I called customer service and explained that I did not cancel their services and they took off the termination fee...the next two months the SAME EXACT THING HAPPENED! Knowing that my calls were not getting the problem corrected, I emailed Mission Power when I received my fourth months bill and asked that they send me a corrected statement without the termination fee. I was sent a bill for $-2.30, and assumed the negative amount was due to an over payment. Which brings me to today...I got home and we have no power, our neighbors have power, I have called AEP - no power outages reported so it must be with our provider. Since it was after hours I tried to go to the Mission Power Website, and it said they were updating their online bill paying system (which it has said for about a month) and to please call to make a payment. First thing in the morning I will be calling to first give Mission Power to try to get electricity back on at my home, then I will be calling the Public Utility Commission to file a complaint against them and see if I can get out of my contract. This is the most unprofessional company I have ever had to deal with...Nothing but a headache from the beginning!

Switched to Mission Power a few months ago, due to the awsome rate. Which was kinda a lie, It was sold as a flat rate company and so far it has not been. A month ago I tried to check my account online to get my balence, so I could budget. The site is down for maintanance. It has now been down for a month. I have tried to call and the number has been busy. I have no bill and will be drafted soon. Who knows what they will charge sense I can't get a balence not dispute a charge if they don't have a working number. I have also sent a email and never heard anything back. Don't use them as a power company! I feel like all the good reviews must be "paid" positive reviews from the company.

If I could go back, I would NEVER choose Mission Power. They hook you in with their cheap rates, but it comes at a price. I can never get a hold of a customer service rep, always a busy line when you call. They don't respond by email either. They got me on bank auto-draft (only way to not pay any additional fees) and stop sending my bill so now every month, I'm surprised by how much will get draft from my account! STAY AWAY!

I terminated my service after moving out of state. Mission decided to bill me (and ACH transfer from my checking account ) for the next two months' service despite having already cancelled my service. When you call this company, be prepared to wait for up to 15 minutes on hold. If you try to email them, they may or may not respond and the responses are useless. The website is useless and the online account feature has been down for around 3 months. I called to get my account credited and was assured by the rep that it would occur in 2-3 days. He said he would email confirmation and never did. Nor did he process confirmation. After several more emails with no response, I called in again, waited on hold and they have now assured me they will correct the error. The result remains to be seen. Their rates are cheap, but be prepared to waste time if you have any issues, which, by the other reviews on this site, it sounds like you will.

I have been a MP customer since March 2012 . At that time they were one of the least expensive electric companies. But beware there customer service is the worst of any company I have ever dealt with. They have no online payment plans. When you call there customer service they have a bad attitude. I get a bill every other month. Stat away from them.

I was on a contract for a defined period of time. It is my understanding that the electric company has to send you a statement 30 days before end of contract to let you know, so you can either renew with them or (if you are crazy) go on a month to month basis. I realized last month that I had not received a bill from them. We were out of town at the time. When I got back and I looked and looked and found no bill. I was never able to look it up online even though they insisted my account had to be on an auto debit. When we got back, I called them. I was told that my contract had expired the month before. They had put me on month to month rate and informed me they were taking $600 out of my bank account THAT day! My price per kW hour had doubled once my contract ran out. I never received the $600 bill in the mail, and I never received the official notification that my contract was up. Gee, does anyone think that is a coincidence? These people have less than ethical business practices geared toward gouging you when your contract is up. STAY AWAY FROM THEM. They are thieves.