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Reliant Reviews

- 27 reviews
- 26 reviews
- 20 reviews
- 47 reviews
- 164 reviews

360

total reviews


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360 Reviews for Reliant


Best Reliant Review Categories


The best review categories for Reliant are their billing & account management system, rated at 1.9 out of 5, and the order experience, rated at 1.8 of 5.
Price, Plans and Promotions 1.6
Order Experience 1.8
Customer Service 1.5
Billing and Account Management 1.9
Likely to Recommend 1.0
Overall 1.6

Texas Electricity Ratings
Overall Score for
Reliant



5.0 / 5


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Reliant Scores and Ratings


Reliant Featured Offer:
Clear Flex Plan


14.2¢

1,000 kWh rate


EFL - more info

1

month term

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Reliant Featured Offer:

Clear Flex Plan


  — Jerrell
Best Price, Great Service
 Reliant had the best month-to-month pricing I could find at the time, which seemed too good to be true, so I expected the rate to jump up the followin... 

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Best Price, Great Service

 Reliant had the best month-to-month pricing I could find at the time, which seemed too good to be true, so I expected the rate to jump up the following month. So far with the second month, there has been no increase. I also really like the monthly estimated cost and energy use notifications as well as the website itself, which is very good in my opinion. 
Reliant responds October 19th, 2018:
Thanks for your feedback! We'll continue to do our best to provide affordable service to you and all our customers. Thank you for choosing Reliant!


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  — Susie
I love Reliant!
 Great customer service! 

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I love Reliant!

 Great customer service! 
Reliant responds December 17th, 2018:
We're so happy that our customer service agents were able to help you. Thank you for choosing Reliant!


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  — Laura
Great service!
 Ive been with Reliant energy for about 6 months and its been great! The monthly bill is affordable and the service is constant. I havent had any black... 

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Great service!

 Ive been with Reliant energy for about 6 months and its been great! The monthly bill is affordable and the service is constant. I havent had any blackouts that I can remember. Ive recommended Reliant to my family and friends thats how much I like this company! 
Reliant responds February 12th, 2018:
Hi Laura - Thanks so much for the great feedback and for recommending us to loved ones. We appreciate your business!


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  — Mary S
So glad this is what I chose
 After 6 years with Reliant living in 2 locations, i have no complaints and feel my electric bill was lower than others around me. 

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So glad this is what I chose

 After 6 years with Reliant living in 2 locations, i have no complaints and feel my electric bill was lower than others around me. 
Reliant responds February 1st, 2018:
Hi Mary - Thank you for your feedback. We appreciate your business.


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  — Bernadette
Best energy service
 I love this energy company and the prices are reasonable 

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Best energy service

 I love this energy company and the prices are reasonable 
Reliant responds November 16th, 2017:
We love you back, Bernadette! Thanks for being our customer!


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  — B. Gardner
Reliant Energy
 This is the best Energy company I've had since relocating here 6 yrs. ago. They work with you and explain info to you & they go out of their way t... 

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Reliant Energy

 This is the best Energy company I've had since relocating here 6 yrs. ago. They work with you and explain info to you & they go out of their way to help you. 

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  — Tara
Amazing customer service
 I forgot to make a payment and my power went out. When I called customer service both agents were so nice and did everything they could. One lady even... 

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Amazing customer service

 I forgot to make a payment and my power went out. When I called customer service both agents were so nice and did everything they could. One lady even wanted to give me numbers to churches that could help pay the bill. Which I didnt need but was a nice thought. Still shocked at how nice everyone was 

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  — John N
Great service, great online system and mobile system, clear plans, and excellent renewable options
 I have been a long-time customer and could not be happier with Reliant. I wanted a renewable plan, and the agent had to put me on hold to find the r... 

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Great service, great online system and mobile system, clear plans, and excellent renewable options

 I have been a long-time customer and could not be happier with Reliant. I wanted a renewable plan, and the agent had to put me on hold to find the renewable plans for me. There were several excellent renewable options. The weekly summary of my usage is delivered in an email that is easy to read & understand my electricity usage over the previous week, compared to the week before, and with the temperature data. 

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  — Long Time Customer
Great customer service
 Great pricing/plans and great customer service 

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Great customer service

 Great pricing/plans and great customer service 

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  — Diana Barclay
On-line Chat
 I am very pleased with one of the Reliant staff named Samuel. During our chat he took the time to go over different plans and made recommendation on ... 

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On-line Chat

 I am very pleased with one of the Reliant staff named Samuel. During our chat he took the time to go over different plans and made recommendation on the plan that meet my needs. I have been paying over $300 per month for my electric bill during the summer season. The new plan - Secure Advantage 12 I am able to save over $100 per month. I also explain to him about my parents who are in their 90's and needing a lower electric bill. He suggested that the Reliant Learn & Conserve 24 plan is more suitable for their needs.

Samuel is very professional and takes time to go over different plans and options that are offered through Reliant. I appreciate his dedication and commitment in meeting the needs of Reliant customers. He is definitely an asset to Reliant and deserve a bonus and pay raise. 

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  — Miss Dee
I have been very happy with Reliant
 Been with Reliant for several years, happy with the customer service, pricing, and haven't had any issues. 

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I have been very happy with Reliant

 Been with Reliant for several years, happy with the customer service, pricing, and haven't had any issues. 

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  — L. Hendy
We have LOVED having Reliant!!
 We haven't had them for very long but we have been really pleased with the bill set up and the price was one of the best around. 

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We have LOVED having Reliant!!

 We haven't had them for very long but we have been really pleased with the bill set up and the price was one of the best around. 

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  — Great Company And Great Service.
Great Company
 We switched to Reliant two years ago and we have been very happy with this decision. Customer service is great! We were locked in for their 12 month... 

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Great Company

 We switched to Reliant two years ago and we have been very happy with this decision. Customer service is great! We were locked in for their 12 month rate and we have saved hundreds of dollars. I recommend Reliant to everyone. 

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  — Rita Ross
The Best EVER
 Never have a problem. Web site and weekly updates are fantastic. 

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The Best EVER

 Never have a problem. Web site and weekly updates are fantastic. 

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  — Mary C
GREAT COMPANY
 I been with reliant for the past 9 months and my bill is never pass $35 a month on a 2 bedroom apt!!! i will never switch to another company!!!!! :) 

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GREAT COMPANY

 I been with reliant for the past 9 months and my bill is never pass $35 a month on a 2 bedroom apt!!! i will never switch to another company!!!!! :) 

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  — Jennifer S
Great Electricity Usage Tracking Tools & a $50 new customer credit to Boot!
 I live in Houston, Texas and have been a Reliant NRG customer for the past two years after using powertochoose.org to find the best rates that fit my ... 

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Great Electricity Usage Tracking Tools & a $50 new customer credit to Boot!

 I live in Houston, Texas and have been a Reliant NRG customer for the past two years after using powertochoose.org to find the best rates that fit my lower energy usage profile. If you are a new customer thinking of switching, get a $50 bill credit by going to reliant.com/friendbonus or calling 1-866-RELIANT, and providing referral ID 71246080-7 when enrolling.

Their online platform is great and I enjoy being able to track my usage. In fact, I get a weekly email update on my energy usage and estimated ending bill amount. This allows me to make usage adjustments as I go instead of getting a big bill at the end of the month. 

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  — Sam
Great service with 50$ off for new accounts
 Great customer services, after comparison on several sites decided on going with reliant because they have better reviews, reliable company and they h... 

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Great service with 50$ off for new accounts

 Great customer services, after comparison on several sites decided on going with reliant because they have better reviews, reliable company and they have best price for 12 months contracts right now. 

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  — Jennifer S
Great Online Platform and $50 Credit for New customers
 I live in Houston, Texas and have been a Reliant NRG customer for the past two years after using powertochoose.org to find the best rates that fit my ... 

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Great Online Platform and $50 Credit for New customers

 I live in Houston, Texas and have been a Reliant NRG customer for the past two years after using powertochoose.org to find the best rates that fit my lower energy usage profile. Their online platform is great and I enjoy being able to track my usage. In fact, every week I get a weekly update on my energy usage and estimated ending bill amount. This allows me to make adjustments as I go instead of getting a big bill at the end of the month.

If you are a new customer thinking of switching, get a $50 bill credit by going to reliant.com/friendbonus or calling 1-866-RELIANT, and providing referral ID 71246080-7 when enrolling. 

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