Reliant Reviews


Reliant Reviews

- 33 reviews
- 27 reviews
- 23 reviews
- 53 reviews
- 218 reviews

430

total reviews


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430 Reviews for Reliant


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  — Sherry
Excellent customer service
 I had an door to door agent come to my house.. I think he said his name was Javier .At first I was going to close the door in his face but I listen to... 

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Excellent customer service

 I had an door to door agent come to my house.. I think he said his name was Javier .At first I was going to close the door in his face but I listen to what he had to say and he gave me this new plan called Truly free weekend 36 I was on contract so he gave me $300 dollars bill credit to make up or it every since I did that my bill has been way less then the usual.. He gave me this quote of a price and it came out to be cheaper than what he said... He left me with his number and everything in case I had any questions... If you all see him/them come to your door u better answer because u don't know how much u could be saving... :) 

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  — Jan
Great service
 Have been with Reliant for about 3 years. I watch the offers on Power to choose website, and take the best offers that are available, staying with Re... 

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Great service

 Have been with Reliant for about 3 years. I watch the offers on Power to choose website, and take the best offers that are available, staying with Reliant, because we have had such a good experience with them. We have some rental property, and sometimes had to have power turned on,temporarily, at a house after it has been vacated for us to do some work there. They have always been very efficient at taking care of our needs. Currently, our plan is about to expire, and Reliant is not anywhere near the best rate. I am not opposed to changing companies, to save money, However, I hate to leave Reliant. So I have been reading reviews, and every company has horrible reviews, including Reliant. I am thinking that most don't post a review until they have a bad experience, and it sounds as if that can happen with any company. I don't care for TXU. They tell you on the phone what their special rate is, and not until you pin them down will they tell you what it will really cost you, after the fees. I want to know the bottom line. I have always felt like Reliant has been honest with me, and felt that TXU was trying to trick me. After all that has been said, I don't know who I will go with, but will never allow any company to have direct access to my bank account, regardless of what I have to pay. 

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  — Jack M. Wolfson
CHEAPEST & BEST PROVIDER
 Reliant Energy gave me a FREE Energy Monitor. I average 45% Cheaper than my neighbors. I have few outages. I pay 5 Cents / KWH. My average TOTAL ELECT... 

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CHEAPEST & BEST PROVIDER

 Reliant Energy gave me a FREE Energy Monitor. I average 45% Cheaper than my neighbors. I have few outages. I pay 5 Cents / KWH. My average TOTAL ELECTRIC BILL is $122 / Mo. I got a FREE Energy Analysis with a A+ Rating! Netpique LLC - is a BAD Place to work. Reliant needs to change contractors. Execellant Reps in Reliant Customer Service. 

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  — Dav
Easy move out
 Had some question in moving electricity from current address to new address. customer service person Justin helped with patience. he is great and solv... 

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Easy move out

 Had some question in moving electricity from current address to new address. customer service person Justin helped with patience. he is great and solved my questions/problem quickly. 

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  — Nonni23
Great Customer Service
 When I call any customer service department I am sometimes surprised to find myself speaking to someone from India or China. Not with Reliant! You wil... 

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Great Customer Service

 When I call any customer service department I am sometimes surprised to find myself speaking to someone from India or China. Not with Reliant! You will be able to understand them and they will take ownership of your problems. You may find yourself talking about common concerns before you say goodbye or even promising to say a prayer. They have great people on the other end of the phones! And they may live just a few towns over. 

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  — Ike
Great rates when you sign up, high rates once it's time to renew.
 I'd recommend this company, however get a long term contract. Visit powertochoose.org to scan through many companies and their rates. Because once you... 

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Great rates when you sign up, high rates once it's time to renew.

 I'd recommend this company, however get a long term contract. Visit powertochoose.org to scan through many companies and their rates. Because once your a customer of reliant they sky rocket those rates. 

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  — Skippy
Nary a problem
 I really love their customer service any time of day or night. The rate with their Power Tracker plan is really low, and the automatic debit card pay... 

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Nary a problem

 I really love their customer service any time of day or night. The rate with their Power Tracker plan is really low, and the automatic debit card payment method at no extra charge is simple. I like to view my account online, and they let me go paperless to do that. 

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  — Manny
reliant energy
 Switched to them from Gexa and TXU before that. Prices were reasonable on 6 month fixed plan. Online bill pay was simple and easy. No complaints 

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reliant energy

 Switched to them from Gexa and TXU before that. Prices were reasonable on 6 month fixed plan. Online bill pay was simple and easy. No complaints 

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  — Scott
Pretty Good Company
 We have had Reliant for 9 months and it has been pretty good so far. The rates are not too bad, service has been good. There was a little bit of a str... 

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Pretty Good Company

 We have had Reliant for 9 months and it has been pretty good so far. The rates are not too bad, service has been good. There was a little bit of a struggle when I went to renew our plan but they eventually gave us a lower rate. 

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  — Raymond Bartels
Reliant Is Good Provider
 I have had good experience with Reliant. It appears that for long term customers, they offer special plans that are otherwise not available. I belie... 

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Reliant Is Good Provider

 I have had good experience with Reliant. It appears that for long term customers, they offer special plans that are otherwise not available. I believe a lot of people's complaints result from their not understanding the pricing structure upfront and they may not analyze their actual costs and compare provider rates properly. Also, many people do not realize how much their actual usage can vary from month to month. To get the best understanding of company offers, the monthly power consumption in kWh from the previous year should be used to the calculate each month's cost under the new plan offered by each considered provider using the base cost of the power provider, plus the base cost of the transmission line provider and his other additional costs, the power cost of the power provider, the power related cost of the transmission provider and any other costs on the Electricity Fact Sheet. Using this method to calculate the total annual cost for each provider considered, provides a fair comparison. It is important to carefully read all parts of the Electricity Fact Sheet because of additional fees not mentioned in the pricing section. 

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  — Greg
Reliant
 Reliant is a good company with decent customer service. 

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Reliant

 Reliant is a good company with decent customer service. 

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  — G Velasquez
A Little Higher, But Worth It
 I have been with them going on a decade. (Prior to moving back to Houston, I had them and in 2000 I again signed up). While, in theory "i... 

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A Little Higher, But Worth It

 I have been with them going on a decade.
(Prior to moving back to Houston, I had them
and in 2000 I again signed up).

While, in theory "it's all the same when you
flip the switch" the issue is more about WHOM
you select and HOW long they have been around.
I would thus prefer to be with the people who
have been in my area since day 1 as opposed to
some fly by night company. Yes, I pay about 6%
more than a fly-by-night ma-and-pa electrical
company started in someone's basement in
Waxahachie, TX - but I prefer the safety net of
the people who know the grid the best. Their
customer service has been always above measure,
and my history with them lends me the afforded
measure of getting prompter responses.

Just because it's cheaper somewhere else, ask
yourself why. 

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  — Shawna
Reliable product and fantastic customer service
 While I used them for my needs, Reliant had reasonable rates and I never experienced an outage like I had from other providers. The place they really ... 

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Reliable product and fantastic customer service

 While I used them for my needs, Reliant had reasonable rates and I never experienced an outage like I had from other providers. The place they really shined was helping me cancel their services, oddly enough! I spoke with a friendly support person who assisted me in terminating my account due to DV related issues. I would happily work with this company again just because they proved they cared more about my safety and wellbeing than my money. 

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  — B.G.
Would Recommend!
 I have been with Reliant for a little over 9 months. I had no issues with the install process and have had great service since. Yes, their rates are... 

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Would Recommend!

 I have been with Reliant for a little over 9 months. I had no issues with the install process and have had great service since. Yes, their rates are higher than most other companies...but I have never had a billing issue or problem with their service. I really like the free iphone app that you can track your usage down to the hour and see you estimated bill. There are never surprises on my bill. I would recommend Reliant to a friend.

If you use the referral code 10677164-5 when signing up, you will recieve a $50 Thank You card Toward your Reliant bill! 

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  — Brad Pearl
Higher rates for honest
 I've been with Reliant in Houston since the beginning before dereg. I've always thought of changing companies, but every time I do and begin to re... 

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Higher rates for honest

 I've been with Reliant in Houston since the beginning before dereg. I've
always thought of changing companies, but every time I do and begin
to research the others, I always find serious complaints about others'
customer service and especially overbilling or cramming new plans onto
existing customers. Reliant has never done any of this to me, and while
I pay a penny or even 2 above some "cheaper" advertised rates by the
newbies, I trust Reliant to give me the bill I deserve. I have a new digital
meter, so it's pretty hard for anyone to overbill me now that I can see
the numbers. Reliant Energy has a good enough Web site that shows
billing and usage history. I am on average billing, so get the same $ bill
each month. I'm happy enough to stay with Reliant. I give them a 4/5
stars. I don't give a 5 to any one because I am mad at general rates for
energy, but this is not really Reliants fault. 

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  — JB
Good Customer Service
 I just chatted with Reliant rep Cassidy. She answered all of my questions, got me logged into the Reliant website and helped my lower my kWh rate by ... 

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Good Customer Service

 I just chatted with Reliant rep Cassidy. She answered all of my questions, got me logged into the Reliant website and helped my lower my kWh rate by 5 cents per kWh. Very good service. 

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  — Connie Moreland
Yearly Review
 Reliant has been tremendous in keeping the monthly cost down. They have lived up to everything they said to me. 

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Yearly Review

 Reliant has been tremendous in keeping the monthly cost down. They have lived up to everything they said to me. 

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  — Tom
Hassle free energy option
 I have been with Reliant for several years and have been very satisfied with all aspects of the power company. I would recommend Reliant as your power... 

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Hassle free energy option

 I have been with Reliant for several years and have been very satisfied with all aspects of the power company. I would recommend Reliant as your power company option. 

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