Reliant Reviews

- 29 reviews
- 26 reviews
- 20 reviews
- 48 reviews
- 166 reviews

365

total reviews


Read Reliant Reviews

365 Reviews for Reliant


Reliant Featured Offer:
Clear Flex Plan


14.2¢

1,000 kWh rate


EFL - more info

1

month term

View Other Reliant Offers

Reliant Featured Offer:

Clear Flex Plan


  — Nonni23
Great Customer Service
 When I call any customer service department I am sometimes surprised to find myself speaking to someone from India or China. Not with Reliant! You wil... 

More

Great Customer Service

 When I call any customer service department I am sometimes surprised to find myself speaking to someone from India or China. Not with Reliant! You will be able to understand them and they will take ownership of your problems. You may find yourself talking about common concerns before you say goodbye or even promising to say a prayer. They have great people on the other end of the phones! And they may live just a few towns over. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Reliant Reviews

Close
  — Ike
Great rates when you sign up, high rates once it's time to renew.
 I'd recommend this company, however get a long term contract. Visit powertochoose.org to scan through many companies and their rates. Because once you... 

More

Great rates when you sign up, high rates once it's time to renew.

 I'd recommend this company, however get a long term contract. Visit powertochoose.org to scan through many companies and their rates. Because once your a customer of reliant they sky rocket those rates. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Reliant Reviews

Close
  — Skippy
Nary a problem
 I really love their customer service any time of day or night. The rate with their Power Tracker plan is really low, and the automatic debit card pay... 

More

Nary a problem

 I really love their customer service any time of day or night. The rate with their Power Tracker plan is really low, and the automatic debit card payment method at no extra charge is simple. I like to view my account online, and they let me go paperless to do that. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Reliant Reviews

Close
  — Manny
reliant energy
 Switched to them from Gexa and TXU before that. Prices were reasonable on 6 month fixed plan. Online bill pay was simple and easy. No complaints 

More

reliant energy

 Switched to them from Gexa and TXU before that. Prices were reasonable on 6 month fixed plan. Online bill pay was simple and easy. No complaints 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Reliant Reviews

Close
  — Scott
Pretty Good Company
 We have had Reliant for 9 months and it has been pretty good so far. The rates are not too bad, service has been good. There was a little bit of a str... 

More

Pretty Good Company

 We have had Reliant for 9 months and it has been pretty good so far. The rates are not too bad, service has been good. There was a little bit of a struggle when I went to renew our plan but they eventually gave us a lower rate. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Reliant Reviews

Close
  — Raymond Bartels
Reliant Is Good Provider
 I have had good experience with Reliant. It appears that for long term customers, they offer special plans that are otherwise not available. I belie... 

More

Reliant Is Good Provider

 I have had good experience with Reliant. It appears that for long term customers, they offer special plans that are otherwise not available. I believe a lot of people's complaints result from their not understanding the pricing structure upfront and they may not analyze their actual costs and compare provider rates properly. Also, many people do not realize how much their actual usage can vary from month to month. To get the best understanding of company offers, the monthly power consumption in kWh from the previous year should be used to the calculate each month's cost under the new plan offered by each considered provider using the base cost of the power provider, plus the base cost of the transmission line provider and his other additional costs, the power cost of the power provider, the power related cost of the transmission provider and any other costs on the Electricity Fact Sheet. Using this method to calculate the total annual cost for each provider considered, provides a fair comparison. It is important to carefully read all parts of the Electricity Fact Sheet because of additional fees not mentioned in the pricing section. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Reliant Reviews

Close
  — Greg
Reliant
 Reliant is a good company with decent customer service. 

More

Reliant

 Reliant is a good company with decent customer service. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Reliant Reviews

Close
  — G Velasquez
A Little Higher, But Worth It
 I have been with them going on a decade. (Prior to moving back to Houston, I had them and in 2000 I again signed up). While, in theory "i... 

More

A Little Higher, But Worth It

 I have been with them going on a decade.
(Prior to moving back to Houston, I had them
and in 2000 I again signed up).

While, in theory "it's all the same when you
flip the switch" the issue is more about WHOM
you select and HOW long they have been around.
I would thus prefer to be with the people who
have been in my area since day 1 as opposed to
some fly by night company. Yes, I pay about 6%
more than a fly-by-night ma-and-pa electrical
company started in someone's basement in
Waxahachie, TX - but I prefer the safety net of
the people who know the grid the best. Their
customer service has been always above measure,
and my history with them lends me the afforded
measure of getting prompter responses.

Just because it's cheaper somewhere else, ask
yourself why. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Reliant Reviews

Close
  — B.G.
Would Recommend!
 I have been with Reliant for a little over 9 months. I had no issues with the install process and have had great service since. Yes, their rates are... 

More

Would Recommend!

 I have been with Reliant for a little over 9 months. I had no issues with the install process and have had great service since. Yes, their rates are higher than most other companies...but I have never had a billing issue or problem with their service. I really like the free iphone app that you can track your usage down to the hour and see you estimated bill. There are never surprises on my bill. I would recommend Reliant to a friend.

If you use the referral code 10677164-5 when signing up, you will recieve a $50 Thank You card Toward your Reliant bill! 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Reliant Reviews

Close
  — Brad Pearl
Higher rates for honest
 I've been with Reliant in Houston since the beginning before dereg. I've always thought of changing companies, but every time I do and begin to re... 

More

Higher rates for honest

 I've been with Reliant in Houston since the beginning before dereg. I've
always thought of changing companies, but every time I do and begin
to research the others, I always find serious complaints about others'
customer service and especially overbilling or cramming new plans onto
existing customers. Reliant has never done any of this to me, and while
I pay a penny or even 2 above some "cheaper" advertised rates by the
newbies, I trust Reliant to give me the bill I deserve. I have a new digital
meter, so it's pretty hard for anyone to overbill me now that I can see
the numbers. Reliant Energy has a good enough Web site that shows
billing and usage history. I am on average billing, so get the same $ bill
each month. I'm happy enough to stay with Reliant. I give them a 4/5
stars. I don't give a 5 to any one because I am mad at general rates for
energy, but this is not really Reliants fault. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Reliant Reviews

Close
  — JB
Good Customer Service
 I just chatted with Reliant rep Cassidy. She answered all of my questions, got me logged into the Reliant website and helped my lower my kWh rate by ... 

More

Good Customer Service

 I just chatted with Reliant rep Cassidy. She answered all of my questions, got me logged into the Reliant website and helped my lower my kWh rate by 5 cents per kWh. Very good service. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Reliant Reviews

Close
  — Connie Moreland
Yearly Review
 Reliant has been tremendous in keeping the monthly cost down. They have lived up to everything they said to me. 

More

Yearly Review

 Reliant has been tremendous in keeping the monthly cost down. They have lived up to everything they said to me. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Reliant Reviews

Close
  — Tom
Hassle free energy option
 I have been with Reliant for several years and have been very satisfied with all aspects of the power company. I would recommend Reliant as your power... 

More

Hassle free energy option

 I have been with Reliant for several years and have been very satisfied with all aspects of the power company. I would recommend Reliant as your power company option. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Reliant Reviews

Close
  — Crystal
No problems
 Ive had Reliant for almost a year now. Never had any problems with them. Im about to switch only because Ive found lower rates elsewhere. The only thi... 

More

No problems

 Ive had Reliant for almost a year now. Never had any problems with them. Im about to switch only because Ive found lower rates elsewhere. The only thing I don't like about Reliant is that at the time of contract expiration they offer higher rates. If you research their rates and find a better deal then they will honor it, but they should offer all of their rates not just higher ones. Its all about business to make money, I understand. Ive never had problems with their payment system, and the customer service reps were friendly and informative when I had questions. The online chat is a little slow. I found answers to my questions before the online reps responded back to me, but at least the option is there I guess. Overall, good company, no problems. I love the weekly summaries of usage, and alerts to notify you when you are close to your budget. I like them, just wish they were a little more competitive with their current rates. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Reliant Reviews

Close
  — May
Free weekends are not really free.
 I just had the free weekend plan for a month. Friday 8pm to Sunday midnight is the "free" time. The label is here: Average price 11.5 per ... 

More

Free weekends are not really free.

 I just had the free weekend plan for a month. Friday 8pm to Sunday midnight is the "free" time.
The label is here:
Average price 11.5 per kWh, based on 2000 kWh, includes the following:
Energy charge per kWh: 12.2
Base charge per month: $0.00
ONCOR Delivery charges passed through without mark-up : $6.48 per month and 2.8876 per kwh

Well, it looks great at first and low usage people like me with five months of below 500kwh would not have much choice.
I still have to pay oncor charge (2.88c per kWh) on free weekends.
Hope this will help anyone thinking about the "free" weekend plan. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Reliant Reviews

Close
  — Johnny
Really like the service
 I've had a good experience. Initially had my account info wrong, but was easy to correct. 

More

Really like the service

 I've had a good experience. Initially had my account info wrong, but was easy to correct. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Reliant Reviews

Close
  — Guadalupe Valdes
Very good company
 Never have a problem with this company always there for me.thank you 

More

Very good company

 Never have a problem with this company always there for me.thank you 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Reliant Reviews

Close
  — Hari S
Reliant is fairly reliable and true to their words
 They don't have the best deals in town but are easy to work with. I have used them for several years now and have had no issues billing wise. 

More

Reliant is fairly reliable and true to their words

 They don't have the best deals in town but are
easy to work with. I have used them for several
years now and have had no issues billing wise. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Reliant Reviews

Close
Example Bill
loading...