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Smart Prepaid Electric is an electricity provider operating in the deregulated Texas marketplace that specializes in pre-paid electricity. Smart Prepaid caters to customers that have advanced smart-metering systems to offer prepaid, or pay-as-you-go electricity service to consumers who may want to avoid paying deposits or signing a contract. Customers can then monitor their usage and how much power they have left through their personal accounts.

Smart Prepaid was created in 2010 by Fulcram Retail Holdings, who also operated Tara Energy and Amigo Energy. In 2011 Fulcrum Power was purchased by Just Energy.

Just Energy is a massive electricity and natural gas company that services Canada and the United States and has the distinction of being the largest green energy retailer in North America. In total, they service more than 1.6 million residential and commercial customers.


Our Grading of Smart Prepaid Electric

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Smart Prepaid Electric Plan Summary

Smart Prepaid Electric does not currently have any plans available on Texas Electricity Ratings.

We recommend plans from Iberdrola Texas and Constellation instead.

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Customer Reviews of Smart Prepaid Electric

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Most Recent Smart Prepaid Electric Reviews  


Perfect for low usage accounts
Easy to deal with, no fees equals cheap electic for low usage accounts. John S from Houston




4-5 Star Reviews: 1 (20%)



Perfect for low usage accounts

Easy to deal with, no fees equals cheap electic for low usage accounts.

John S from Texas
January 14th, 2017

Billing & Account Management
Customer Service
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Pricing, Plans, & Promotions
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3-4 Star Reviews: 1 (20%)



Perfect for low usage accounts

Easy to deal with, no fees equals cheap electic for low usage accounts.

John S from Texas
January 14th, 2017

Billing & Account Management
Customer Service
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No 2-3 star reviews have been posted or approved yet

1-2 Star Reviews: 4 (80%)



Horrible service/ Also a Scam?

This is the worst energy company I have ever had to deal with. The customer service is horrible! HORRIBLE. I have to get transferred to a supervisor or manager every time I call because no one is able to help or answer questions knowledgeably. I also feel like they are scam and charge you more when they feel like maybe you are not keep an eye on how they are charging you. I brought up why they are charging me once a week when before it use to be maybe every 2-3 weeks and they could not answer me and then I went back to paying what I normally did... suspicious.

Horrible from Fort Worth, Texas
December 2nd, 2019

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Smart Prepaid Electric News  


No applicable blogs have been written


Smart Prepaid Electric FAQs  


Where can I order Smart Prepaid Electric electricity?


Smart Prepaid Electric does not have any electricity plans

Where can I order Smart Prepaid Electric natural gas?


Smart Prepaid Electric does not have any natural gas plans

What do customers think about Smart Prepaid Electric?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Smart Prepaid Electric customer review is 0 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

Recommended Smart Prepaid Electric Plans  


Plan Name
Company
/
Rating
Length
Price
Est Avg Bill
Earn Big Bill Credits
12 months
8.9¢ / kwh
at 1,000 kWh per bill
$109 est. avg. bill
Based on a yearly usage curve averaging 0 kWh per month
  • No Minimum Usage Charge!
  • Great Rates for Any Size Home!
  • Bill Credits at 1k and 2k usage!
  • Up & Coming Provider
    12 months
    6.4¢ / kwh
    at 1,000 kWh per bill
    $116 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
  • 100% Solar Energy
  • 12 Month Fixed Rate
  • Popular New Provider
  • 3 Year Price Stability
    36 months
    11.6¢ / kwh
    at 1,000 kWh per bill
    $116 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
  • Fixed Energy Price
  • No hidden fees or base charges
  • 100% Texas Wind
  • 100% Clean Energy
    24 months
    11.7¢ / kwh
    at 1,000 kWh per bill
    $117 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
  • New Provider in Texas
  • No hidden fees or base charges
  • 100% Clean Energy
  • All Smart Prepaid Electric Plans