StarTex Power Reviews

- 65 reviews
- 82 reviews
- 28 reviews
- 50 reviews
- 93 reviews

361

total reviews


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361 Reviews for StarTex Power


Best StarTex Power Review Categories


The best review categories for StarTex Power are their plans and pricing, rated at 3.5 out of 5, and the order experience, rated at 3.3 of 5.
Price, Plans and Promotions 3.5
Order Experience 3.3
Customer Service 3.0
Billing and Account Management 2.6
Likely to Recommend 2.8
Overall 3.0

Texas Electricity Ratings
Overall Score for
StarTex Power



4.0 / 5


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StarTex Power Scores and Ratings



StarTex Power Featured Offer:


  — Olga Ferrer Y Salvador Coscarart
Residencial customer
 So so far everything has gone very well My only complaint is that you change the name of billing payment and you changed the payment due date without ... 

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Residencial customer

 So so far everything has gone very well
My only complaint is that you change the name of billing payment and you changed the payment due date without notice and pay interest for it. 

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  — Angry
If I could give zero stars, I would...
 This company CONSTANTLY shuts off my familys power with no explaination. My bills are PAYED. They are ALWAYS payed and this has happened 3 times this ... 

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If I could give zero stars, I would...

 This company CONSTANTLY shuts off my familys power with no explaination. My bills are PAYED. They are ALWAYS payed and this has happened 3 times this year, only this time the customer service rep told us our power would be on my 8 pm and if not, to call back... Well it is 11 pm and our power is still not on, and we have gotten the run around by every single person we have come into contact with. The power has been off since noon. So DONE with this company! Its 40 degrees out and my 5 year old is freezing and will more than likely wake up sick. We probably all will. I have hundreds of dollars worth of groceries that I bought last night. All will definitely be spoiled by the time the power comes back on. No telling when that will be. This company needs to get its act together. Im paying for a service and need to be provided with that service. 

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  — Dgpaco
Greatness
 Great company 

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Greatness

 Great company 

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  — Rebecca
Star power review
 Not much to say 

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Star power review

 Not much to say 
StarTex Power responds July 24th, 2018:
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!


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  — LD
I lucked out
 Being new to Texas and having so many choices..so far so good 

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I lucked out

 Being new to Texas and having so many choices..so far so good 
StarTex Power responds July 24th, 2018:
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!


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  — LD
I lucked out
 Being new to Texas and having so many choices..so far so good 

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I lucked out

 Being new to Texas and having so many choices..so far so good 
StarTex Power responds July 24th, 2018:
You made our day! Were always happy to hear about positive experiences from our customers.


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  — Mas
Pleased with service
 Very pleased with service provider. 

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Pleased with service

 Very pleased with service provider. 
StarTex Power responds July 24th, 2018:
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!


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  — Lee
good
 good energy rating price 

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good

 good energy rating price 
StarTex Power responds July 24th, 2018:
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!


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  — Tammy
Disconnected without notice
 Came home to find my power turned off for $74.00. Ironically it was a March bill and all my other bills processed on auto pay. No notice of disconnect... 

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Disconnected without notice

 Came home to find my power turned off for $74.00. Ironically it was a March bill and all my other bills processed on auto pay. No notice of disconnect. No late payment notice, absolutely nothing. Worst service ever! 
StarTex Power responds July 24th, 2018:
We sincerely apologize for any inconvenience these issues may have caused. We would love to hear more about your experience and solve the issue. Give us a call at 1-866-917-8271


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  — Joe
Electric provider
 Lowest rates ever! 

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Electric provider

 Lowest rates ever! 

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  — Lefty45
Great Company
 I switch to Startex from my previous elect supplier and have had no problems! Everything went very smooth. No regrets. 

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Great Company

 I switch to Startex from my previous elect supplier and have had no problems! Everything went very smooth. No regrets. 

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  — Lindsey
$350 Security Deposit is a scam on the 3 month fixed plan April 2018
 Star Tex wanted a $350 Security Deposit on the 3 month fixed plan even though I have an above 800 credit score. I called and spoke with Constance. S... 

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$350 Security Deposit is a scam on the 3 month fixed plan April 2018

 Star Tex wanted a $350 Security Deposit on the 3 month fixed plan even though I have an above 800 credit score. I called and spoke with Constance. She told me that if I signed a 12 month contract, that I would get my $350 security deposit refunded at the end of 12 months if all payments were made on time. I asked her about the 3 month fixed rate plan that I was signing up for, and she told me that they would NOT return my security deposit at the end of the 3 month plan. THEY WOULD KEEP MY $350 SECURITY DEPOSIT EVEN IF I MADE MY PAYMENTS ON TIME.
BAIT AND SWITCH ALL DAY LONG. 
StarTex Power responds April 25th, 2018:
Thank you for your feedback. We apologize for the confusion. All deposits are returned if payments are made. We will coach our Customer Care Team to ensure consistent understanding and communication of the deposit process. If you are still interested in our offers, please give us a call at 1-866-917-8271, and we can discuss your options.


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  — BamaGirlOnTheMove
StarTex Power
 We needed a short-term plan and the 6 month service was perfect. 

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StarTex Power

 We needed a short-term plan and the 6 month service was perfect. 

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  — Angel
Best electric company
 This company is awesome. Great rates amazing customer service reps! Hassle free! I love this company 

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Best electric company

 This company is awesome. Great rates amazing customer service reps! Hassle free! I love this company 

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  — Sorry Co..
no not keep deal/promos
 found cheaper plan, they would not offer same plan after contact up,so on last bill i did not get my usage credit, then they want to why i am leaving ... 

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no not keep deal/promos

 found cheaper plan, they would not offer same plan after contact up,so on last bill i did not get my usage credit, then they want to why i am leaving to another provider!!! i pay my bill on time and this is the way they treat you!!! 

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  — Gina
Star Tex Power - The Best Electricity Provider
 Startex power has been the best electricity provider I ever had so far. The order experience was so quick and fuss free thus, I was stress free. The ... 

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Star Tex Power - The Best Electricity Provider

 Startex power has been the best electricity provider I ever had so far. The order experience was so quick and fuss free thus, I was stress free. The plan I chose was so energy/cost efficient that I have no complaints with the billing. For the first time, I feel that I am being billed accurately and honestly. I am more than satisfied with Star Tex Power. Two thumbs up! Excellent! 

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  — Martin
Excellent
 Startex energy is one of the best company 

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Excellent

 Startex energy is one of the best company 

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  — Bob
So-so
 I am not impressed yet. 

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So-so

 I am not impressed yet. 

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