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True Electric, a subsidiary of oil and gas company New Century Exploration, was licensed to sell residential and commercial electricity in the deregulated areas of Texas in 2007. New Century Exploration is a natural gas exploration and extraction company.


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True Electric does not currently have any plans available on Texas Electricity Ratings.

We recommend plans from Constellation and Pulse Power instead.

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Customer Reviews of True Electric

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Most Recent True Electric Reviews  


True Electric is the right choice!
I have 2 homes and a business ....I have a very hetic life... Every year of so I look at my electric rates to make sure we are getting the right price on our electric needs. We truly shop!!! Ture Electric was the best choice for several reasons. First was the rate! Very competeive rates with out all of the hidden fess and long contracts!
When I called to speak about the rate plans the representive was very helpful and was eager to get me the best rate plan that suited my needs. I saved about 20% when I switched from one of the large electric companies. I tell every one I get in contact with about the rates rate and service!

Truly a TRUE WORLD CLASS COMPANY!
Chuck Kramer from Spring




4-5 Star Reviews: 1 (7%)



True Electric is the right choice!

I have 2 homes and a business ....I have a very hetic life... Every year of so I look at my electric rates to make sure we are getting the right price on our electric needs. We truly shop!!! Ture Electric was the best choice for several reasons. First was the rate! Very competeive rates with out all of the hidden fess and long contracts!
When I called to speak about the rate plans the representive was very helpful and was eager to get me the best rate plan that suited my needs. I saved about 20% when I switched from one of the large electric companies. I tell every one I get in contact with about the rates rate and service!

Truly a TRUE WORLD CLASS COMPANY!

Chuck Kramer from Texas
February 21st, 2013

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3-4 Star Reviews: 1 (7%)



A rocky start, but no issues since

I've been with True Elec almost 1 year. They somehow managed to have the wrong address for me on the day they were supposed to turn on the electric in my new home even though I signed up onine and typed in my address correcly on my printed copy. They were able to get it activated that evening though and I have not had any issues since.

Kevin from Texas
July 20th, 2012

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2-3 Star Reviews: 3 (21%)



They obviously don't want my service

I've been with True Electric for a couple of years. Never had a problem until the past few months. There was a problem with the auto payment, which pretty much just snowballed into a ton of extra fees, missing manual payments, and disconnect notices. Every time I call customer service I have to listen to their horrible hold music (the worst I've ever heard) and then they just tell me my balance is zero. But that doesn't fix anything because I just got ANOTHER disconnect notice. Called again, and told them how annoying this all is and was offered NOTHING to make it better. In fact, the only thing I was offered was an email of all the notices they'd sent me. Thanks, True Electric. Fantastic job. Currently looking for a new company.

Michelle from Texas
May 22nd, 2013

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1-2 Star Reviews: 5 (36%)



worst billing system

For the last three months, pay bill on-time every month with a credit card, get an email saying my bill is late. Look at the bill invoice and and it doesn't show my payments. Have to call them up every time to get the late fees taken of the bill. Today received an email that I had closed my account and would be receiving a final bill and termination charges. Had same billing issues with TXU. I am glad I have the "power to choose" one sorry electric provider over another.

d chapman from Texas
March 25th, 2014

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True Electric FAQs  


Where can I order True Electric electricity?


True Electric does not have any electricity plans

Where can I order True Electric natural gas?


True Electric does not have any natural gas plans

What do customers think about True Electric?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average True Electric customer review is 0 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

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