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TruSmart Energy, formerly DPI Energy, is an electricity provider operating in the deregulated Texas marketplace specializing in pre-paid electricity. DPI Energy caters to customers that have advanced smart-metering systems to offer pre-paid, or pay-as-you-go electricity service to consumers who may want to avoid paying deposits or signing a contract. Customers can then then monitor their usage and how much power they have left through their personal accounts.
Our Rating of TruSmart Energy
Customer Reviews of TruSmart Energy
TruSmart Energy News
TruSmart Energy FAQs
Where can I order TruSmart Energy electricity?
TruSmart Energy does not have any electricity plans
Where can I order TruSmart Energy natural gas?
TruSmart Energy does not have any natural gas plans
What do customers think about TruSmart Energy?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average TruSmart Energy customer review is 0 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.
Why is my electricity rate higher than when I signed up?
The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!
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