TruSmart Energy Resources
TruSmart Energy, formerly DPI Energy, is an electricity provider operating in the deregulated Texas marketplace specializing in pre-paid electricity. DPI Energy caters to customers that have advanced smart-metering systems to offer pre-paid, or pay-as-you-go electricity service to consumers who may want to avoid paying deposits or signing a contract. Customers can then then monitor their usage and how much power they have left through their personal accounts.
Our Grading of TruSmart Energy
Customer Reviews of TruSmart Energy
Most Recent TruSmart Energy Reviews
Prices were good, service reps are ok.But this new billing system has the ability to allow you to pick your own due date. cant go wrong with that — Roy Rogers from Dallas
We're on their time of day rate plan with half price nights and weekends. The daytime rate is comparable to other plans and the off peak times are 50% off with no gimmicks. This is the kind of product I've been looking for since we got our smart meter. We have a pool and running the pump at night has definitely saved us money. We also have a plug in hybrid car and charging only at night and on the weekends has lowered our cost to drive the car which tracks at around 75 mpg. If you can move much of your use to the discounted period you can really reduce your electric cost. — Mike McGinity from Houston
I lost my job and was unable to pay my JustEnergy bill before the disconnection was going to happen. I knew I was paying way more than I should have been considering my landlord put a brand new AC unit, coils, appliances, everything. My summer bills were coming out to almost 400 dollars each month! That just made no sense because I worked days and turned the AC up to 80 before I left for work. No one was home when I was at work and when we were home the AC never went below 73. I have an average sized 2story house with 3 bedrooms and 2 bathrooms. I kept JustEnergy because they were a "green" energy company, and I could afford it at that time. Then I lost my job and decided to do prepaid until I got a new job and could afford to go back to my original electric provider. I am able to monitor my daily usage on my phone or computer and I was only using around 4 dollars a day in electricity! During the summer months! Now that it is cooler outside I'm spending less than 2.50 a day! I'm doing prepaid and I add $150 monthly and I still have 15 dollars unused each month. It works for me because I have AC that is a newer model. There is no way I will go back to my old provider... I even get free Sundays which is my laundry day. It gives me an excuse to do laundry once a week and I love that! I see lots of bad reviews on here but Ive been a customer for 5 months and I'm really happy with them. The only negative experience I've had with them is I was disconnected service when I had $9 left in my account. I was going to get paid that evening, so I was about to add more to my account that night. I called them really upset and because I still had a positive balance and they disconnected me for no reason. the rep told me that they disconnect after your account balance goes below $10. I was so angry because no one told me that bit of information. If I knew that, I would have added a few dollars to keep my balance over 10 dollars. After putting me in hold she told me they would reconnect me right away without me having to pay a reconnection few. I was very greatful to them and assured her, now that I knew that I had to stay above $10, I wouldn't let that happen again. They sent the connection order right away because within 30 minutes my power was back on. I really recommend them if you have an updated energy saving home like my landlord provided for me. I guess that might be the reason for some of these negative reviews. energy saving appliances and AC units will save you bundles in the long run! — melissa from Houston
4-5 Star Reviews: 3 (6%)
Prices were good, service reps are ok.But this new billing system has the ability to allow you to pick your own due date. cant go wrong with that
2-3 Star Reviews: 1 (2%)
I have had tem for the past yr in a contract and my bill went from 150 the most wih my previous provider to in the 300, 400, 500 and even 600. I called them numberous times complaining and they give me te measly excuse of me having a smart meter so I use tht much energy. I even ask what about he months no one was at my home how do they explain high bills during that time. Now my contract is expired and my bill is suddenly 150 wow I have used more energy this month than any other month I don't understand their logic. But I would not recommend anyone using them.
1-2 Star Reviews: 33 (69%)
If someone want to have hard time, loosing money, receive bad service, TALK TO VERY AND VERY BAD CUSTOMER SERVICE can dial this company number for service
TruSmart Energy News
TruSmart Energy FAQs
Where can I order TruSmart Energy electricity?
TruSmart Energy does not have any electricity plans
Where can I order TruSmart Energy natural gas?
TruSmart Energy does not have any natural gas plans
What do customers think about TruSmart Energy?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average TruSmart Energy customer review is 0 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.
Why is my electricity rate higher than when I signed up?
The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!