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TXU Energy Reviews

- 14 reviews
- 23 reviews
- 16 reviews
- 45 reviews
- 260 reviews

535

total reviews


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535 Reviews for TXU Energy


Best TXU Energy Review Categories


The best review categories for TXU Energy are their plans and pricing, rated at 2.4 out of 5, and the order experience, rated at 2.1 of 5.
Price, Plans and Promotions 2.4
Order Experience 2.1
Customer Service 1.9
Billing and Account Management 1.6
Likely to Recommend 1.8
Overall 1.9

Texas Electricity Ratings
Overall Score for
TXU Energy



4.9 / 5


Read TXU Energy Rating Details

TXU Energy Scores and Ratings


TXU Energy Featured Offer:
Free Nights & Solar Days 12


15.5¢

1,000 kWh rate


EFL - more info

12

month term

View Other TXU Energy Offers

TXU Energy Featured Offer:

Free Nights & Solar Days 12


  — Shannon
Texas energy
 Nikki was extremely helpful and friendly when I had questions about my bill. 

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Texas energy

 Nikki was extremely helpful and friendly when I had questions about my bill. 

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  — Wanza
His name is Irwin!
 I had the opportunity to speak with a supervisor named Irwin ( not sure if spelling is correct). He made me feel valued, despite my reason for the cal... 

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His name is Irwin!

 I had the opportunity to speak with a supervisor named Irwin ( not sure if spelling is correct). He made me feel valued, despite my reason for the call. He continually went above and beyond what I expected. He is truly some one who cares and I'm grateful for his genuine help that while some think maybe small, his proactive and efficiency left an everlasting imprint of gratitude. Irwin assured me that we were taken cared of. Thank YOU Irwin 

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  — Kay
Free nights
 The free nights is a nice program. It'll be better if the nights started at 7pm instead of 9pm. My only issue is with the centrepoint fee which seems ... 

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Free nights

 The free nights is a nice program. It'll be better if the nights started at 7pm instead of 9pm. My only issue is with the centrepoint fee which seems to double my electricity bill. 

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  — MONICA
SATISFIED
 i just switched from Direct Energy to TXU Energy after a year of bad service from Direct Energy... just got off the phone with a wonderful customer re... 

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SATISFIED

 i just switched from Direct Energy to TXU Energy after a year of bad service from Direct Energy... just got off the phone with a wonderful customer representative,it was easy he gave best deal. Considering i was thinking of switching, glad i called instead. Very satisfied, wish i called last month i would've saved a ton of money. Let's see how it goes. 
TXU Energy responds September 26th, 2017:
Monica - Welcome to TXU Energy! Thanks for sharing your positive experience.


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  — Dianna E.
TXU Saved me from CIRRO energy nightmare.
 I was a customer when it was TU electric. I had never had any reason to change when Cirro had a rep going door to door. Who doesn't want to save money... 

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TXU Saved me from CIRRO energy nightmare.

 I was a customer when it was TU electric. I had never had any reason to change when Cirro had a rep going door to door. Who doesn't want to save money. Well it has been a nightmare that a courtesy call from TXU bailed me out of. We got one of my two meters changed but couldn't get my barn meter changed. TXU called to see what they could do to get my business back. They reduced the rate Cirro gave by 2.4 cents per kWh gave me a $50 gift card and it only took 10 minutes. Thankfully they have ended a nightmare for me. I will remain a loyal customer. When you want to shop rates. Check the out but call your carrier first. They most likely will match or beat the rate. Saves a lot of hassles. 

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  — John
Best Savings in Texas
 The below link will credit you $50 on your first bill with TXU! Great Company, Excellent Customer Service, and the BEST rates I've been able to find. ... 

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Best Savings in Texas

 The below link will credit you $50 on your first bill with TXU! Great Company, Excellent Customer Service, and the BEST rates I've been able to find. I wish I had switched to TXU earlier and I would have saved a lot of money!

http://www.urefer.com/referral/1878/3495747/s/11 

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  — Willie (Ghost) Lopez
easy transition
 just got off the phone with a wonderful customer representative,it was easy she gave best deal. Considering i was thinking of switching, glad i called... 

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easy transition

 just got off the phone with a wonderful customer representative,it was easy she gave best deal. Considering i was thinking of switching, glad i called instead. Very satisfied, wish i called last month i would've saved a ton of money. Been a customer 20 years now. 

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  — Avieser Trevino
Free nights are NOT for everyone, UNLESS you make changes to your lifestyle.
 People let's be honest and out our feet back on the ground, If you have a busy household with kids and all kinds of activities during the day, than pr... 

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Free nights are NOT for everyone, UNLESS you make changes to your lifestyle.

 People let's be honest and out our feet back on the ground, If you have a busy household with kids and all kinds of activities during the day, than probably TXU free nights it's NOT for you... BUT if you're someone who's not at home during the majority of the day and can make "adjustments" to your lifestyle (do laundry during the night, pump up the AC in the early hours of the mornig to cool down the house for the majority of the day during the summer, than this plan is IDEAL for you...
I signed up for this plan in June 2014 and during the entire summer not a single bill went over $96 per MONTH and now that's fall season my average bill has been $69 a month... Of course you want to make sure your house is well insulated and have the best "enery savings" appliances, bulbs, etc...

THANK YOU TXU, I'l looking fowrard on staying your customer for years to come.  

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  — Donna
AMAZING Customer Service & New Rates!!
 We just started to check into getting lower rates by comparing online. Our current rates were significantly higher. Through this research I ran acro... 

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AMAZING Customer Service & New Rates!!

 We just started to check into getting lower rates by comparing online. Our current rates were significantly higher. Through this research I ran across the reviews for TXU who is our provider and has been for 10 years, I was extremely concerned with the very poor reviews. I decided to email the address that TXU used in their review responses. Well my email was sent at 3:00 pm, the first read receipt from TXU was 3:01 pm, TXU employee Elaine Garza ID#XL1L called me at 3:42 pm and was outstanding!! Explained all our options, ran bill comparisons for several periods, explained everything on our bill by line item and how our new bill would look, get our new plan started with our last meter reading even though we were mid cycle etc.etc.etc. I've rarely had exceptional customer service and certainly did not expect it from a huge energy provider but I have to say she provided EXCEPTIONAL customer service!! She got us significantly reduced rates and I will be sure to provide feedback on these once we get our first bill. 
TXU Energy responds September 29th, 2014:
Donna Thank you for sharing your positive experience with us! We are glad to hear you are satisfied with our service. We look forward to serving you for many more years to come.


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  — Jimmy D.
Stability and honesty!
 Had to get off of star Tex since they jacked my rate way up in July. TXU gave me some stability and now I know what my bill will be next month. Gr... 

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Stability and honesty!

 Had to get off of star Tex since they jacked my rate way up in July. TXU gave
me some stability and now I know what my bill will be next month. Great
company! 

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  — Joe
effortless, no hidden charges
 I have had a good experience with TXU, cheap, easy, and their electicity is good quality. 

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effortless, no hidden charges

 I have had a good experience with TXU, cheap, easy, and their electicity is good quality. 

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  — Nate
 After deregulation I was one of the first to leave TXU. After using a couple companies, one went out of business, the other increased my rate after a... 

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 After deregulation I was one of the first to leave TXU. After using a couple companies, one went out of business, the other increased my rate after a month or two, I got a really good rate with TXU and I know they're not going to go out of business or jack me around. I like being able to pay online. I called customer service on a Sunday one time and they actuall answered the phone. They gave us a thermostat that I can program from my computer at work and I can see how much it's running from work, and adjust the temperature before I go home. That's probably the best part. 

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  — TB
Very happy with them & their professionalism
 They offer great rates that you can lock in on. Always professional, customer service seems to be comprised of thoughtful, educated, and friendly indi... 

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Very happy with them & their professionalism

 They offer great rates that you can lock in on. Always professional, customer service seems to be comprised of thoughtful, educated, and friendly individuals who speak clear & proper english. 

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  — Anonymous
TXU
 I have always received excellent service with TXU. They offer plans you can lock into that gives you a very resonable rate. 

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TXU

 I have always received excellent service with TXU. They offer plans you can lock into that gives you a very resonable rate. 

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  — Qemiya
Good service
 I love that my lights are free after 8 

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Good service

 I love that my lights are free after 8 

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  — Ba
great
 i wish they would discount more for longer term commitments....but love the debit card at the end of the year...125.00 last year!!! 

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great

 i wish they would discount more for longer term commitments....but love the debit card at the end of the year...125.00 last year!!! 
TXU Energy responds March 7th, 2012:
Ba, Thank you for the positive feedback! We currently do offer new plans with longer terms and increasing cash back rewards! Please email us at socialmedia@txu.com to discuss further! Thanks TXU Energy


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  — Jeff B.
Great company!
 Always willing to help with issues and they have been in business longer than any others, so you know that they are around to stay. 

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Great company!

 Always willing to help with issues and they have been in business longer than
any others, so you know that they are around to stay. 

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  — Jerry Kelly
Great company! Easy service.
 Easy hook up and I can monitor my usage with their online tools. Never had a problem. 

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Great company! Easy service.

 Easy hook up and I can monitor my usage with their online tools.
Never had a problem. 

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