TXU Energy Reviews

Prompt and professional. Not sure why another company took over the account??

“ I called TXU for a new electric service moving to a new residence and it was connected before I unloaded the truck. I did a great job they're very professional building was slightly below market price. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

chat experience

“ I have just completed a phone chat with two customer service people who are good at what they do and knowledgeable about the ins and outs of the company plans. Natalie (sorry about the spelling) read my problem sentence and knew who could help me. Proceeded to flawlessly send my chat to Stuart D. who fixed my problem by asking a few questions, applying a bit of quick thinking and became my angel for today. :) ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

We had power through bad times

“ Been with TXU for over 10 years! We had power through this past winter storm disaster. We Always get a rebate check at end of year! We have always been on their flat rate program, which makes budgeting easier! Make the choices that will help you! ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Great customer service rep.

“ I have called TXU numerous times and always get stuck talking to someone who talks so fast and makes me feel stupid. I get frustrated and end up hanging up! This evening I called and spoke with Walter and he was phenomenal!! He was so patient and walked me through everything step by step! Thank you Walter for your kindness ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

TXU Energy

“ I would recommend TXU to anyone looking for a reliable electric company. I have a reasonably priced bill, and they are active in preventing any issues that may come up from escalating. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Texas energy

“ Nikki was extremely helpful and friendly when I had questions about my bill. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

His name is Irwin!

“ I had the opportunity to speak with a supervisor named Irwin ( not sure if spelling is correct). He made me feel valued, despite my reason for the call. He continually went above and beyond what I expected. He is truly some one who cares and I'm grateful for his genuine help that while some think maybe small, his proactive and efficiency left an everlasting imprint of gratitude. Irwin assured me that we were taken cared of. Thank YOU Irwin ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Free nights

“ The free nights is a nice program. It'll be better if the nights started at 7pm instead of 9pm. My only issue is with the centrepoint fee which seems to double my electricity bill. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

SATISFIED

“ i just switched from Direct Energy to TXU Energy after a year of bad service from Direct Energy... just got off the phone with a wonderful customer representative,it was easy he gave best deal. Considering i was thinking of switching, glad i called instead. Very satisfied, wish i called last month i would've saved a ton of money. Let's see how it goes. ”

---

TXU Energy responds September 26th, 2017:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

TXU Saved me from CIRRO energy nightmare.

“ I was a customer when it was TU electric. I had never had any reason to change when Cirro had a rep going door to door. Who doesn't want to save money. Well it has been a nightmare that a courtesy call from TXU bailed me out of. We got one of my two meters changed but couldn't get my barn meter changed. TXU called to see what they could do to get my business back. They reduced the rate Cirro gave by 2.4 cents per kWh gave me a $50 gift card and it only took 10 minutes. Thankfully they have ended a nightmare for me. I will remain a loyal customer. When you want to shop rates. Check the out but call your carrier first. They most likely will match or beat the rate. Saves a lot of hassles. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Best Savings in Texas

“ The below link will credit you $50 on your first bill with TXU! Great Company, Excellent Customer Service, and the BEST rates I've been able to find. I wish I had switched to TXU earlier and I would have saved a lot of money!

http://www.urefer.com/referral/1878/3495747/s/11 ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

easy transition

“ just got off the phone with a wonderful customer representative,it was easy she gave best deal. Considering i was thinking of switching, glad i called instead. Very satisfied, wish i called last month i would've saved a ton of money. Been a customer 20 years now. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Free nights are NOT for everyone, UNLESS you make changes to your lifestyle.

“ People let's be honest and out our feet back on the ground, If you have a busy household with kids and all kinds of activities during the day, than probably TXU free nights it's NOT for you... BUT if you're someone who's not at home during the majority of the day and can make "adjustments" to your lifestyle (do laundry during the night, pump up the AC in the early hours of the mornig to cool down the house for the majority of the day during the summer, than this plan is IDEAL for you...
I signed up for this plan in June 2014 and during the entire summer not a single bill went over $96 per MONTH and now that's fall season my average bill has been $69 a month... Of course you want to make sure your house is well insulated and have the best "enery savings" appliances, bulbs, etc...

THANK YOU TXU, I'l looking fowrard on staying your customer for years to come.  ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

AMAZING Customer Service & New Rates!!

“ We just started to check into getting lower rates by comparing online. Our current rates were significantly higher. Through this research I ran across the reviews for TXU who is our provider and has been for 10 years, I was extremely concerned with the very poor reviews. I decided to email the address that TXU used in their review responses. Well my email was sent at 3:00 pm, the first read receipt from TXU was 3:01 pm, TXU employee Elaine Garza ID#XL1L called me at 3:42 pm and was outstanding!! Explained all our options, ran bill comparisons for several periods, explained everything on our bill by line item and how our new bill would look, get our new plan started with our last meter reading even though we were mid cycle etc.etc.etc. I've rarely had exceptional customer service and certainly did not expect it from a huge energy provider but I have to say she provided EXCEPTIONAL customer service!! She got us significantly reduced rates and I will be sure to provide feedback on these once we get our first bill. ”

---

TXU Energy responds September 29th, 2014:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Stability and honesty!

“ Had to get off of star Tex since they jacked my rate way up in July. TXU gave
me some stability and now I know what my bill will be next month. Great
company! ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

effortless, no hidden charges

“ I have had a good experience with TXU, cheap, easy, and their electicity is good quality. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

“ After deregulation I was one of the first to leave TXU. After using a couple companies, one went out of business, the other increased my rate after a month or two, I got a really good rate with TXU and I know they're not going to go out of business or jack me around. I like being able to pay online. I called customer service on a Sunday one time and they actuall answered the phone. They gave us a thermostat that I can program from my computer at work and I can see how much it's running from work, and adjust the temperature before I go home. That's probably the best part. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Very happy with them & their professionalism

“ They offer great rates that you can lock in on. Always professional, customer service seems to be comprised of thoughtful, educated, and friendly individuals who speak clear & proper english. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :