TXU Energy Reviews


TXU Energy Reviews

- 17 reviews
- 24 reviews
- 17 reviews
- 53 reviews
- 318 reviews

606

total reviews


Read TXU Energy Reviews

606 Reviews for TXU Energy


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TXU Energy Featured Offer:
Clear Deal 12


9.5¢

1,000 kWh rate


EFL - more info

12

month term

View Other TXU Energy Offers

TXU Energy Featured Offer:

Clear Deal 12


Best TXU Energy Review Categories


The best review categories for TXU Energy are the order experience, rated at 1.8 out of 5, and their customer service, rated at 1.7 of 5.
Price, Plans and Promotions 1.6
Order Experience 1.8
Customer Service 1.7
Billing and Account Management 1.6
Likely to Recommend 1.4
Overall 1.6

Texas Electricity Ratings
Overall Score for
TXU Energy



4.9 / 5


Read TXU Energy Rating Details

TXU Energy Scores and Ratings


TXU Energy Featured Offer:
Clear Deal 12


9.5¢

1,000 kWh rate


EFL - more info

12

month term

View Other TXU Energy Offers

TXU Energy Featured Offer:

Clear Deal 12


  — Ba
great
 i wish they would discount more for longer term commitments....but love the debit card at the end of the year...125.00 last year!!! 

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great

 i wish they would discount more for longer term commitments....but love the debit card at the end of the year...125.00 last year!!! 
TXU Energy responds March 7th, 2012:
Ba, Thank you for the positive feedback! We currently do offer new plans with longer terms and increasing cash back rewards! Please email us at socialmedia@txu.com to discuss further! Thanks TXU Energy


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  — Jeff B.
Great company!
 Always willing to help with issues and they have been in business longer than any others, so you know that they are around to stay. 

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Great company!

 Always willing to help with issues and they have been in business longer than
any others, so you know that they are around to stay. 

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  — Jerry Kelly
Great company! Easy service.
 Easy hook up and I can monitor my usage with their online tools. Never had a problem. 

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Great company! Easy service.

 Easy hook up and I can monitor my usage with their online tools.
Never had a problem. 

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  — B
Enter Promo Code 34334489 for $50 from TXU energy at www.txu.com/friend
 I'm currently a new customer to TXU, I haven't had any problems with the electricity company and my bills have been under $100. I live in a 800sqft ap... 

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Enter Promo Code 34334489 for $50 from TXU energy at www.txu.com/friend

 I'm currently a new customer to TXU, I haven't had any problems with the electricity company and my bills have been under $100. I live in a 800sqft apartment with my wife, we usually use a good amount of electricity and also never turn off the AC. I would recommend this company to a friend!


The promotional code is entered at www.txu.com/friend when you sign up with TXU. 
TXU Energy responds March 10th, 2016:
B - Welcome to TXU Energy! Thank you for trusting us to power the special moments in your home.


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  — Cuong
What's with all the negative reviews?
 Before switching to TXU Free Nights, our monthly bills were in the 400 range. After we agreed to switch to TXU Free Nighs and our bill drop to 110 for... 

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What's with all the negative reviews?

 Before switching to TXU Free Nights, our monthly bills were in the 400 range. After we agreed to switch to TXU Free Nighs and our bill drop to 110 for that month. And it stayed in the 100 range for almost 6 months now. Customer was very generous and informed us of the increase in kwh, cancelation fee, and everything we needed to know about the plan before agreeing to make this change. I'm happy with what I'm paying for and using free electricity is amazing. 

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  — Gerald Reynolds
OK Service
 Would recommend TXU to anyone. Very professional and their weekly usage report is a big help in understanding my use profile and the ultimate billing. 

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OK Service

 Would recommend TXU to anyone. Very professional and their weekly usage report is a big help
in understanding my use profile and the ultimate billing. 

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  — Bill Oldright
Satisfied Customer
 Super service!!! Minimal disruptions. 

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Satisfied Customer

 Super service!!! Minimal disruptions. 

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  — Anonymous
Good Experience
 I have done business with TXU for many, many years, and I've never had a problem with the electricity service or the customer service. I have stayed w... 

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Good Experience

 I have done business with TXU for many, many years, and I've never had a problem with the electricity service or the customer service. I have stayed with them because I know what I'm getting. The cost may be a little higher than others, but it is also not the highest. Paying a little extra is worth the satisfaction. 

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  — Anonymous
TXU
 Long track record. Consistantly the best customer service, billing and ease of doing business with. Only negative is that they are consistantly higher... 

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TXU

 Long track record. Consistantly the best customer service, billing and ease of doing business with. Only negative is that they are consistantly higher priced. I guess you have to pay for quality. 

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  — Whizbang
Really great experience
 I have had quite a few different electric companies: Direct Energy, Stream, and Relaint. Of these companies, Reliant was about the only one up ... 

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Really great experience

 I have had quite a few different electric
companies: Direct Energy, Stream, and Relaint. Of
these companies, Reliant was about the only one up
to par with TXU. Direct and Stream were absolutely terrible. Reliant was just expensive.
TXU gave me rewards every year! I am pretty darn
happy. 

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  — MrsWoods
Customer for over 5 years
 I originally came to this website to read reviews about potential companies, because I was looking to lower my bill. I was really shocked with all the... 

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Customer for over 5 years

 I originally came to this website to read reviews about potential companies, because I was looking to lower my bill. I was really shocked with all the negative reviews because I've had an overall good experience with TXU. I've been with the company for over 5 years and I'm only looking to switch, because my bill seems to have increased quite a bit over the years. I noticed that before I was paying a much lower price whereas now my bill stays over 100+ a month even when I'm not using it as much. I think it's just one of those situation where I may need to switch, since most companies give new customers the better rate to win their business, but then forget to reward their loyal customers with those rates to keep their business. However, rate increases and all, TXU has been great and I really hate that I have to switch just to get a lower rate since I'll be a new customer, when I would rather just stay with TXU and be a loyal customer. I would definitely recommend TXU to someone! 

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  — Krishna
Great Experience with TXU
 I have been a customer for TXU and had the best experiences. The bills were always accurate, topped with the discounts based on usage. The energy dash... 

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Great Experience with TXU

 I have been a customer for TXU and had the best experiences. The bills were always accurate, topped with the discounts based on usage. The energy dashboard on their website is so useful and lets you know your usage and control you electricity costs. And when I had to disconnect my service because I was moving out of TX, they were so friendly and co-operative and modestly explained the next steps.
Thank you TXU. 
TXU Energy responds October 30th, 2014:
Krishna We appreciate your feedback and are glad to hear our energy dashboard has been a helpful resource for you. Thank you for choosing TXU Energy!


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  — William N
TXU or the cheaper services?
 I used TXU for 4 years in Terrell. The service was fine. I can think of nothing to complain about. The billing was fine. Again no complaints. Wh... 

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TXU or the cheaper services?

 I used TXU for 4 years in Terrell. The service was fine. I can think of nothing to complain about.

The billing was fine. Again no complaints.

When I left, they refunded my deposit as they said they would. Again no complaints.

Now I am looking to start electric service at a new place. I am wondering if the companies with cheaper rates are a good idea. But looking at these reviews, it appears that some of these reviews are not by customers but by competitors. This makes it harder to decide if there is an advantage to the cheaper services.

I know TXU and have not a single complaint. I will probably use them again. 

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  — Chikyra
TXU
 I love Txu I do not see how people say they have a monthly bill of 200 in an apartment. My bill never goes over 70 and I stay with heat or electricity... 

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TXU

 I love Txu I do not see how people say they have a monthly bill of 200 in an apartment. My bill never goes over 70 and I stay with heat or electricity on. I don't really understand the TDU charge seems high but overall I'm happy with my bill. When I called in to renew my plan I did have a little trouble (language barrier) I could not understand everything he was saying and he couldn't understand some words I was saying but we got through it.... If I could change something about TXU it would definitely be to lower what ever that TDU charge is and if you forget to renew before deline they throw you on the most expensive plan.... Overall Satisfied and would recommend to others 
TXU Energy responds February 9th, 2016:
We appreciate your business Chikyra. Thank you for choosing TXU Energy!


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  — Brad
Pricey, but Good Service
 I have been a TXU customer for 10 years (2 years in an apartment and 8 years in a house). I have had absolutely no issues ever with TXU in their cust... 

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Pricey, but Good Service

 I have been a TXU customer for 10 years (2 years in an apartment and 8 years in a house). I have had absolutely no issues ever with TXU in their customer service, billing or overall service. It is energy plan renewal time for me right now, and I'm doing my research to compare TXU to other companies. While I am tempted to switch to another company based on price, I am reluctant to leave a company that has been quite satisfactory over the years. It saddened me to see all the negative reviews regarding TXU, which prompted me to share my own positive experiences with TXU. It seems that most negative reviews are based on misunderstanding of how billing works - a consumer must consider delivery fees, base fees if minimum usage is not achieved, etc. TXU's customer service has been quite pleasing. I don't have the need to call very often, but I always speak to friendly, helpful associates when I do call. I even remember sending a complimentary e-mail a year ago to recognize an especially helpful associate when renewing into my current energy plan. TXU has been a great company for me, and I would absolutely not think twice about renewing my energy plan with them if their prices were slightly lower. 
TXU Energy responds July 9th, 2014:
Brad Thank you for sharing your positive experiences with us. We recognize its a highly competitive market out there, and were proud to be the leading provider. Please consider emailing your contact information to SocialMedia@txu.com and we will be more than happy to assist you with renewing your service plan. We value your business and look forward to hearing from you.


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  — Virginia
Great Service!
 Very satisfied with TXU energy service and plans. 

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Great Service!

 Very satisfied with TXU energy service and plans. 

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  — Jana
Customer Service Excellent
 I have been a TXU customer for well over 10 years, have watched friends and family jump from one company to another due to better rates and bad custom... 

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Customer Service Excellent

 I have been a TXU customer for well over 10 years, have watched friends and family jump from one company to another due to better rates and bad customer service, billing issues.

Due to the economy situation, I was needing to find a better rate for electricity. I went to this website and powertochoose.org to do my research. While there are other companies out there that are cheaper, the billing/customer service issues I am reading about do not make me want to change over to a company I am not familiar with.

I decided to call TXU and find out what they would do for a loyal customer as far as lower rate. They didn't go down to the 8.5 cents, but did get a lower rate than was posted. The person who worked with me on the phone was pleasant, helpful and cooperative. I then asked at the end to be transferred to billing and that person was just as pleasant and helpful. I think I made the right decision and would recommend to all! Good luck! 

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  — Rich
TXU
 TXU has a program that locks you into a rate for two years. Their billing system needs help. I get a bill 45 days in advance before I even pay the c... 

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TXU

 TXU has a program that locks you into a rate for two years. Their billing system needs help. I get a bill 45 days in advance before I even pay the current bill. I've mentioned this to them, but no dice. It's tremendous overlap. Otherwise, I believe they have decent rates. I will also receive a rebate check from them in January for 1% of what I have paid into the system for the previous year. 

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