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TXU Energy Reviews

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535 Reviews for TXU Energy


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TXU Energy Clear Deal 24


11.7¢

1,000 kWh rate


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24

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TXU Energy Featured Offer:

TXU Energy Clear Deal 24


  — Ehlmann
Get What You Pay For
 I have been with TXU for over 30 years and have paid premium pricing for the privelege. I have always gotten excellent customer service and have alwa... 

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Get What You Pay For

 I have been with TXU for over 30 years and have paid premium pricing for the privelege. I have always gotten excellent customer service and have always been able to get them at any time I needed to. Since I was one of the first 100 to sign up for automated online billing in the mid 90s - I have never had billing issues. 12 months ago I was finally forced to choose a plan and face the amount I have been paying for my electricity. UGH! yes, it is great service and you do get what you pay for - I pay one of the highest rates (their lowest rate is my selected 10.4 cents a kilowatt hour) and have no issues. I am unhappy that I am not rewarded for loyalty or get any of the other benefits that switching around gives you. $150 gift cards, $25 off your bill, NOTHING HERE! 

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  — Matt
TXU was Decent
 I had TXU energy for awhile, and the service and plans were decent and competitive at the time. However I switched over when I got a better deal from ... 

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TXU was Decent

 I had TXU energy for awhile, and the service and plans were decent and competitive at the time. However I switched over when I got a better deal from somewhere else. 

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  — Robert Gonzales
my electric provider
 I am very pleased with TXU such as rates,service and their very pleasing attitude 

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my electric provider

 I am very pleased with TXU such as rates,service and their very pleasing attitude 

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  — Gary
THE VERIZON OF ENERGY
 It's my belief that TXU is the Verizon of energy rates. This company does not really care about giving you the best rate and they will not do anythi... 

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THE VERIZON OF ENERGY

 It's my belief that TXU is the Verizon of energy rates. This company does
not really care about giving you the best rate and they will not do anything
to keep you until you cancel and then they call you asking why you left. 

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  — Stefan
TXU isn't Bad
 I switched to TXU energy after having a few bad experiences with Reliant, and since then, I don't really have much room for complaint with TXU. The bi... 

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TXU isn't Bad

 I switched to TXU energy after having a few bad experiences with Reliant, and since then, I don't really have much room for complaint with TXU. The bills have been lower than when I was with Reliant, and their online bill pay is convenient and easy, so that's a nice benefit as well. Overall, I'd definitely recommend them to others. 

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  — Michele
Billed for disconnect notices?
 My bill has been a low $170 all summer and I got a bill in January for $243???? I spoke with customer service and ask why was the bill so high. I am o... 

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Billed for disconnect notices?

 My bill has been a low $170 all summer and I got a bill in January for $243???? I spoke with customer service and ask why was the bill so high. I am on free nights. I was told that I was charged an additional fee because they sent a disconnect notice?? This is a joke! I can understand charging for an actual disconnect, even though, all they have to do is hit one key on their computer terminal to reconnect but why charge for sending me a notice? And why change $50-$60 ?? 
TXU Energy responds February 2nd, 2017:
Your opinion matters to us. Please email TXUECares@txu.com so we can help.


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  — Luci Hundley
TXU Free Nights Program Canceled
 I made a complaint on this web site back in November 2013 about TXU Energy Free Nights program. I am a solar customer providing energy to the grid in ... 

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TXU Free Nights Program Canceled

 I made a complaint on this web site back in November 2013 about TXU Energy Free Nights program. I am a solar customer providing energy to the grid in daylight hours. I was being charged for both the energy I consumed in the daylight hours and the energy I delivered back to the grid. I could not get satisfaction from TXU so I complained to the PUC. I sent smartmetertexas.com data to illustrate my issue to the PUC. Smartmetertexas.com data is the actual TDU data from all Texas residents with smart meters. TXU has corrected my bills finally effective 12/24/13. Merry Christmas to me! Interestingly enough the Free Nights program has been canceled as of today 1/8/2014.I suspect I had something to do with that. I think there was something very wrong with the billing on the Free Nights program. Anyway, I analyzed my own data, won my case, and would love to analyze yours too! Contact me at lucihundley@yahoo.com if you would like me to analyze your data for you. TXU will correct it if you have been improperly billed. But you must have data. If you don't know how to get it and analyze it I can do it for you "Feeling" like your bill is too high is not good enough. Data is needed! And I can get it for you! TXU is NOT using TDU data to bill you for Free Nights. They are using algorithms and percentages. But the Electricity Facts Label says they will use the ACTUAL TDU data. You will win your case if you send TXU the real data. And I can get it for you! 
TXU Energy responds January 24th, 2014:
Luci- Our Right Time SavingsSM plans (i.e. TXU Energy Free Nights and TXU Energy Free Weekends) are intended to help customers manage how they use electricity and save. Usage data is received in 15 minute intervals from your meter, which is maintained by your Transmission and Distribution Utility. Although these meters are more than 99% accurate, we also refer customers questioning their consumption to smartmetertexas.com as a non-biased comparison. Our TXU Energy Free Nights plan is still available for customers who wish to enroll and feel that they can benefit from the savings offered with this plan.


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  — Tony Diotalevi
residence
 overall, satisfied with service, but unable to get answers to questions about promotions, get referred to website, which did not mention the particula... 

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residence

 overall, satisfied with service, but unable to get answers to questions about promotions, get referred to website, which did not mention the particular promotion I was asking about 

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  — Mike
Good service and access but too expensive
 After 2 years on the TXU Choice 24 plan I am choosing to reduce my costs. TXU does return to the community and that is admirable. Sorry they haven't m... 

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Good service and access but too expensive

 After 2 years on the TXU Choice 24 plan I am choosing to reduce my costs. TXU does return to the community and that is admirable. Sorry they haven't made it more affordable to keep my business. Farewell. 

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  — Matt
Decent provider
 I have had a good experience with TXU. Their prices are not always the best, but they have never incorrectly billed me. 

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Decent provider

 I have had a good experience with TXU. Their prices are not always the best, but they have never incorrectly billed me. 

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  — Dwayne
For the rich.
 If you want electricity for the rich go with TXU. Yes they are great at mailing me a bill and cashing my checks. But it is 12.8 cents per kWh for ... 

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For the rich.

 If you want electricity for the rich go with TXU. Yes they are great at
mailing me a bill and cashing my checks. But it is 12.8 cents per kWh for
5394 of them. I am switching. By the way, my plan was called TXU Energy
PriceGuarantee 24. The only guarantee I received was to get ripped off for
24 months. 

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  — JB
Pricier than others
 Have to save every penny in these down times. Will gladly pay an early termination fee of $200 to get out of a contract. Even with doing that my mone... 

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Pricier than others

 Have to save every penny in these down times.
Will gladly pay an early termination fee of $200 to get out of a contract. Even with doing that my money should come back to me in about one and a half months time. 

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  — Brent Schmidt
TXU - Decent
 I had TXU for a couple years. Things I liked: Price was good and i got a visa card every year with $40-$60 in cash back - that was a nice surprise. Th... 

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TXU - Decent

 I had TXU for a couple years. Things I liked: Price was good and i got a visa card every year with $40-$60 in cash back - that was a nice surprise. Things I did not like - the login to the account management sucks. I like using the same password over. They force you to change to their password system that requires that you use one cap letter. Really a bad user experience. Otherwise - their rates were average. 

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  — Eddy
price Plans
 Good service no problems with billing or customer service ,BUT they will not offer me the same contract they offer a new customer even if I have been... 

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price Plans

 Good service no problems with billing or customer service ,BUT they will not offer me the same contract they offer a new customer even if I have been with TXU for over 34 years now that is not right .There are lots of power vendors with better rates and great reviews for customer service 
TXU Energy responds July 21st, 2016:
Eddy - We apologize for the inconvenience and we're here to help. Please email your account and contact info to TXUECares@txu.com and we will contact you right away.


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  — Michael
Decent
 I've been using TXU for almost 3 years now and my only major complaint is that their website is very slow at times. 

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Decent

 I've been using TXU for almost 3 years now and my only major complaint is that their website is very slow at times. 
TXU Energy responds July 20th, 2016:
Michael - We apologize for the inconvenience and will work to get this issue resolved. We appreciate the feedback. Thank you for choosing TXU Energy!


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  — Lea
luci
 this company is pretty good, people try to help you most of the time 

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luci

 this company is pretty good, people try to help you most of the time 

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  — Johanes
Oncor - OK
 Good deal 

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Oncor - OK

 Good deal 

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  — Dennis
Don't be fooled
 After moving to Texas 18 months ago, this whole electricity business was very confusing. We were used to an electric company that charged one rate th... 

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Don't be fooled

 After moving to Texas 18 months ago, this whole electricity business was very confusing. We were used to an electric company that charged one rate that was reasonable, no averages to confuse people, etc. While trying to learn on the fly about all these companies to choose from and all the different rates, we settled on TXU for a 6 month trial to see how it worked out. Overall, we were ok with the price during the 6 months, but when it came time to renew, TXU's prices suddenly doubled. After calling their customer service, we got no where, that's the price, take it or leave it basically. So we left, found a better energy company, but low and behold, TXU kept coming back to us wanting to renew and they offered all these great rates, but we grow weary of companies that play that game, just offer us your best rate right now, bottom line and TXU failed to do that. 

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