TXU Energy

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About TXU Energy: The Dallas Electric Company first brought electricity to Dallas in 1882. Over the years as the need for electricity grew and changed, Dallas Electric Company and twelve other Texas electric companies consolidated to form one single utility. Texas Utilities formed in 1945 and took over supplying electric power to north Texas. As years passed, the company grew and reorganized, becoming TXU Corporation in 1999. Following deregulation, TXU Corporation splint into three separate entities that handled generation, transmission, and retail.

In 2007, the largest ever private-equity acquisition transformed TXU Corporation into Energy Future Holdings Corporation (EFH). Its energy operations included ONCOR (transmission), Luminant (generation) and TXU Energy (retail electricity provider). Unfortunately, the deal proved too big and EFH foundered. Now, after bankruptcy and years of careful restructuring, Vistra Energy has emerged to be the parent company of TXU Energy. Headquartered in Irving, TXU Energy still enjoys the strong brand loyalty from its customers that's been built after over a century of service to north Texas communities and families. TXU Energy is now one the giants of Texas electricity providers.

TXU Energy Customer Service Innovations

TXU Energy's work to improve its customer service experience culminated in being the 2015 Chartwell Gold Customer Service winner. By deploying IVY, a natural language, a voice-based virtual assistant to it's phone operations, TXU reduced customer wait time by addressing and sorting customer issues. IVY filters out background noise to hear and recognnize customer voices. This lets customers do all sorts of things including update contact inforrmation, sign up for AutoPay, arrange for reconnection of service, as well as other tasks. In 2014, TXU gave customers access to its on-line MyEnergy Dashboard where customers can see their plan benefits and usage, compare bills, select additional products and pay invoices, as well as provide information on mobile applications. Most recently, TXU has given customers the chance to turn any of its plan into a 100% renewable energy plan by signing onto its GreenUp program.

TXU In The Community

The one thing TXU knows after 100 years of serving Texas communities is how to be a good neighbor. TXU has long been engaged in Texas community initiatives, supporting charitable causes and making positive contributions to the communities they serve.

TXU's long commitment to preserving and improving the environment is reflected in its TXU Energy Urban Tree Farm and Education Center on the campus of Richland College in Dallas as part of the Texas Trees Foundation.

Begun in 2013, TXU's Energy in Action volunteer program gives full-time employees up to eight hours of time off during business hours each year to volunteer in a community-centered program of their choice. The goal of the community service??"focused program is to help their employees give back by volunteering in their communities where they work and live.

TXU's Energy Assistance Workshops provide social service organizations education and training regarding electric service and assistance plans. Begun in about 2002, the workshops have educated local social service agencies and other partnering organizations on the changing electricity market and service plans in order to help communities keep at-risk seniors and other residents safe.

TXU Energy Aid Low Income Discount

TXU is very sensitive to customers having financial difficulties, whether it's due to a serious illness, job loss, or other circumstances. The TXU Energy Aid program uses donations from customers, employees and other Texans to help around 20,000 families keep their light throughout the state. This program also assists military veterans with a service-connected injury that prevents them from being able to regulate their body temperature.

New TXU Energy customers who qualify as low-income are eligible to pay deposits over two equal installments. Customers are eligible to have their deposit waived if they are 60 years of age or older, or if they are a victim of family violence as certified by a prescribed letter, or if they are medically indigent and submit the necessary proof.

For customers facing an emergency or temporary hardship that makes it hard for them to pay their bills, TXU Energy offers two kinds of payment assistance through its Energy Assistance Program.

  • Deferrals: Customers can request to extend the time required to pay their current bill to avoid disconnection. A deferral won't change the monthly due date and can't extend beyond the due date of the next invoice. But it extends the disconnect date. Customers will still be assessed applicable late fees and notice fees. Deferral requests can be made online via the customer's MyAccount in the Bill and Payment Summary section.
  • Installment Plan: This sets up monthly payments for longer-term assistance when the outstanding amount may be too difficult to manage at one time. Customers not only pay their current charges but also installment plan amounts. The installment plan balance and regular monthly charges are broken out on the monthly electricity bill.

Compare TXU Energy Houston Rates


Provider Plan Name 1000 kWh Rate
TXU Energy TXU Clear Deal 12 (fixed) 10.5 cents per kWh
Pulse Power  Texas Saver 12 (fixed) 7.4 cents per kWh 
Frontier Utilities Easy Bill 12 (fixed) 7.7 cents per kWh


In the above example, TXU's plan rate is about 42% higher than the competitive rates charged by Pulse Power and Frontier Utilities. However, if we get into plan details in the EFLs about usage, a different picture emerges. Pulse Power's Texas Saver 12 offers $95 usage credits that kicks in when customer usage hits exactly 1,000 kWh. Below the 1,000 kWh mark, their rates are up to 4 cents per kWh higher. Customers who miss the usage cut off not only lose the usage credit but get charged a higher rate. Meanwhile, Frontier Utilities Easy Bill 12 price is 0 cents per kWh as long as usage stays equal to or below 1,000 kWh. If usage is 1001 kWh or above, that rate climbs to 19.9 cents per kWh. Plus, the plan also carries a $77/month base charge. Customers who stay at or below 1000 kWh of usage may get the 0¢ rate but still must pay the base charge and TDU charges ($5.47 base charge + $0.045982 per kWh). That comes to about 12.3 cents per kWh. Those who stray over 1000 kWh during the hot summer months will not only pay the base charge but also that painfully higher rate. That combination can double your monthly bill.

TXU's Clear Deal 12 plan, meanwhile, is comparatively simpler to understand and perhaps easier for the average household to attain. Customers whose usage is 1200 kWh or lower pay just 7.9 cents per kWh (12.9 cents per kWh for 1201 kWh and above). They also get a $30 bill credit as long as their usage is 800 kWh or more. That would mean a usage of 1000 kWh ends up carrying an energy charge of 4.9 cents per kWh. Add in the $9.95 mnthly charge, it climbs to 5,895 cents. Factoring in the TDU charges, the total price comes to about 10.5 cents per kWh, as advertised.

Compare TXU Energy Rates


TXU Energy Variable and Fixed Rates

TXU's Energy prices depends mainly on whether the plan's rate is variable or fixed. Variable rate plans reflect the market rate for electricity and have a contract term of 31 days or less. Because the market rate changes constantly, TXU can change the rate for their energy charge for these plans at any time. They notify customers about changes in writing at least 14 days before any change will be applied to your bill or take effect.

Fixed rate plans, however, have fixed prices. Once you agree to a fixed rate plan, the contract keeps the price for your energy charge constant throughout the term of the contract.

How the Right Plan and Rate Saves You Money Variable rate plans tend to be great conveniences for short term periods. For example, if you're moving or if you're between plans and you need extra time to shop for a fixed rate, then signing onto a month-to-month variable plan with a low introductory rate can save you money BUT only for that first month. Remember, you're only using the month-to-month plan to give you extra time to shop. You want to switch to a fixed rate electricity plan before the rate on your month-to-month plan jumps at the end of your first month.

Electricity prices change constantly. During periods of extreme weather, like winter and especially summer having a variable or fixed rate plan can either cost you or save you hundreds of dollars. That's because high energy demand causes the energy charge rate per kWh to rise sometimes suddenly. Customers with variable rate plans could see TXU's energy charges shoot up from 9 cents per kWh to 20 cents or more from one month to the next. Meanwhile, customers with fixed rate plans face no additional costs since the price for their TXU Energy fixed rate plan was locked-in ahead of time.

Average Energy Charges

According to TXU plan EFLs, energy charges for fixed rate plans tend to run approximately 9.9 cents to 15.5 cents per kWh for a monthly usage of 1000 kWh. All plans come with base charges, most at $9.95 per month. On the whole, TXU's energy charge rates are straight forward, very competitive, and rely on fewer ‘fine print” gimicks when compared to their competitors.

That said, customers still need to be cautious and consider the plan EFLs with their usage carefully. Almost all TXU plans charge higher average price per kWh rates for low usage. That's because the price per kWh comes out higher when you factor in things like base charges. For example, say the base charge for a plan is $9.95. To calculate that amount's effect on the price per kWh, you need to find out how that amount breaks down into cents per kWh.

  • 500kWh usage: $9.95/500 kWh = $0.0199 (or 1.99 cents per kWh)
  • 1000 kWh usage: $9.95/1000 kWh = $0.00995 (or .995 cents per kWh)

A few TXU plans do allow usage tier pricing to have a big effect on the energy charge. For example, if usage is below 1200 kWh per month the energy charge can be around 9 cents per kWh. If usage rises to more than 1201 kWh per month, the energy charge might rise to 12.5 cents per kWh.

Another pricing scheme might offer 100% discount on a number of highest usage days per month. That sounds great but this scheme is typically set up to reward customers that use more than 2000 kWh. Low usage homes can wind up paying through the nose.

Free night plans try to convince customers that they can save money by shifting their high electricity usage until later in the day.Though they offer free electricity during night, the plan's daytime energy charges are much as 1.5 to 2 times higher than average rates. As with all free time-period plans, it's up to the customer to figure out how control their usage in order to reap the savings.

As always, Customers need to read plan EFLs carefully and fully understand how a plan's pricing works before signing up for it.

How do I get the Cheapest TXU Energy Rate?

We’ve created a step by step guide to help you get the cheapest electricity rate. Plus we’ve built tools to help analyse your TXU Energy rate.  Or you can use our TXU Energy Bill Calculator tool.


There are four basic steps

  1. Understand your TXU Energy usage
  2. Know Your Credit Score
  3. Understand CenterPoint Energy (Local Utility) Charges
  4. Understand The TXU Energy EFL (Electricity Facts Label)

 

TXU Energy Rates for Houston

Company & Plan Term Rate
TXU Energy - TXU Energy Clear Deal 12 12 10.5¢
TXU Energy - TXU Energy Clear Deal 24 24 11.5¢
TXU Energy - TXU Energy Flex Forward 1 12.7¢
TXU Energy - TXU Energy Simple Rate 12 12 13.7¢
TXU Energy - TXU Energy Free Pass 12 12 14.9¢
TXU Energy - Free Nights & Solar Days 12 12 15.5¢

Houston - Centerpoint Electricity prices as of 10-23-2019. Compare Houston Electricity Rates.

TXU Energy Rates for Dallas

Company & Plan Term Rate
TXU Energy - TXU Energy Clear Deal 12 12 9.5¢
TXU Energy - TXU Energy Clear Deal 24 24 10.5¢
TXU Energy - TXU Energy Flex Forward 1 11.6¢
TXU Energy - TXU Energy Simple Rate 12 12 12.6¢
TXU Energy - TXU Energy Free Pass 12 12 13.9¢
TXU Energy - Free Nights & Solar Days 12 12 14.5¢

Dallas - Oncor Electricity prices as of 10-23-2019. Compare Dallas Electricity Rates.

TXU Energy Rates for Abilene

Company & Plan Term Rate
TXU Energy - TXU Energy Clear Deal 12 12 9.9¢
TXU Energy - TXU Energy Clear Deal 24 24 10.9¢
TXU Energy - TXU Energy Flex Forward 1 12.6¢
TXU Energy - TXU Energy Simple Rate 12 12 13.6¢
TXU Energy - TXU Energy Free Pass 12 12 14.5¢
TXU Energy - Free Nights & Solar Days 12 12 14.9¢

Abilene - AEP North Electricity prices as of 10-23-2019. Compare Abilene Electricity Rates.

TXU Energy Rates for Corpus Christi

Company & Plan Term Rate
TXU Energy - TXU Energy Clear Deal 12 12 10.6¢
TXU Energy - TXU Energy Clear Deal 24 24 11.6¢
TXU Energy - TXU Energy Flex Forward 1 13.0¢
TXU Energy - TXU Energy Simple Rate 12 12 14.0¢
TXU Energy - TXU Energy Free Pass 12 12 14.9¢
TXU Energy - Free Nights & Solar Days 12 12 15.6¢

Corpus Christi - AEP Central Electricity prices as of 10-23-2019. Compare Corpus Christi Electricity Rates.

 

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TXU Energy Reviews

TXU Energy is one of the biggest retail electricity providers in Texas, boasting some 1.5 million customers. TXU has maintained a high standard for many years, maintaining an A+ rating on the BBB. The Texas PUC Sorecard rates the company 4 of 5 circles. It recently reported a total of only 154 complaints about TXU Energy between March and August, 2019.

TXU Energy rated a 706 out of 800 in the J.D. Power 2016 Retail Electric Provider Residential Customer Satisfaction Study. This put them 24 points below the study's average Texas score and appears largely due to fallout from the bankruptcy problems of its then-parent company, Energy Future Holdings Corporation (EFH).

Other reviews for TXU Energy from Consumer Affairs and Yelp score the company low due to complaints involving customer service issues. However, Texas Electricity Ratings gives TXU Energy 5 stars for their community outreach, plan innovation, and market perception. However, they scored only 3 stars for their complaint resolution efforts. Most TER customer reviews give high marks to billing and account management as well as customer service, and order experience.


Provider 2019 Texas Electricity Ratings Consumer Affairs Texas PUC Rating Yelp 2016 JD Power Ratings 2019 Better Business Bureau
TXU Energy 4.9  Stars 1 Star 4 of 5 circles*


1.5 Stars 706 A+

*(Texas PUC reports a total of 178 complaints filed between March - August, 2019)


Texas Electricity Ratings
Overall Score for
TXU Energy



4.9 / 5


Read TXU Energy Rating Details

TXU Energy Scores and Ratings


TXU Energy Reviews

- 14 reviews
- 23 reviews
- 16 reviews
- 45 reviews
- 260 reviews

535

total reviews


Read TXU Energy Reviews

535 Reviews for TXU Energy


TXU Energy EFL and Plan Expiration

Electricity customers sometimes loose track about what happens when the contract with their provider ends. To be clear, Texas law states that Texas electricity customers shall be notified (by mail or electronically) at least 30 days or one billing cycle prior to the date of contract expiration, but no more than 60 days or two billing cycles in advance of contract expiration for a residential customer.

According to TXU's terms of service, variable rate plans and fixed rate plans do not have the same rules about notifications.

TXU notifies variable rate/month-to-month customers in writing at least 14 days before rate changes will be applied to their bill or take effect. Again, TXU can change variable rate prices at any time.

However, TXU notifies fixed rate customers at least 30 days before the end of the initial contract term as spelled out on the TXU Energy EFL. This contract term notice tells customers that if they do not renew their contract or switch by the time the contract ends that they will be automatically switched to TXU's month-to-month variable rate default plan.

For example, if your new 12 month plan begins on January 1, you should expect a contract term notice later that year on December 1. If you don't renew with TXU or switch to a different plan or provider, you could see your next bill's rate jump by 2 or 3 times the amount you were originally paying. Since this rate is variable, your rate will change every month.




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