Compare TXU Energy Plans, and Rates to Save

Examples: Light commercial users like professional offices, pizza parlors, hair salons, and other retail shops with bills less than $1,000 per month

You can visit our Commercial Electricity Rates Page and get real-time rates for your business.

After you place your order, an agent will contact you if they can offer a better rate or a custom quote.

Examples: Laundromats, Warehouses, small manufacturing plants, large repair shops with bills between $1,000 and $5,000 per month

We recommend you call our Light Commercial Broker at 844-678-5598. You could qualify for a better rate than you would get as a smaller consumer.

Examples: Factories, business campuses, foundries, server farms with bills over $5,000 per month.

You need an expert to help you get the best deal as a larger, heavier electricity consumer.

Call 844-678-5598 to talk to our Heavy Industrial Broker and get a low-priced, accurate, customized quote that takes into account your special electricity consumption needs.

Phone Number

TXU Energy Customer Service: 844-359-2777

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Commercial Customers

Contact our dedicated commercial electricity agents at 844-678-5598 if you are considering TXU Energy for your commercial or industrial electricity service.

Place An Order

Switching to TXU Energy is easy and only takes a few minutes. Click on the plan or click the orange 'Check Availability' button, and you can complete the order online in our secure cart.

To order by phone, contact TXU Energy at 844-359-2777

Start Service

Transfer Service

If you move to another residence, you can generally transfer your existing plan to your new address.

Transferring service will help you avoid paying an early termination fee (ETF).

Simply contact your current provider and they can handle it over the phone. Sometimes, if you are moving to a different area of the state, your rate might change by a couple cents up or down. This is not the fault of the supplier, it's because in different areas of the state, the companies that handle the poles and wires charge different amounts based on local infrastructure costs.

Renew My Contract

If you are on a fixed length contract, the provider will contact you several weeks before the end of your term. Generally, they will present a few options for you to renew your contract.

If the offers that your exsiting provider has shown you are unsatisfactory, you can always switch to someone else. If you intend to do this, you should know your contract end date, and set your switch date to the new provider on or after that date, otherwise you could be charged an early termination fee (ETF). This could be as little as $20, or as high as $250 or even more, so you should select your switch date carefully.

Cancel Service

You can cancel your service with TXU Energy by contacting them and requesting what they will call a 'move out'.

A 'move-out' means that TXU Energy will inform ERCOT that they will no longer provide electricity for your meter. If the 'move-out' day comes, and you have not signed up with another provider, your electricity will get shut off.

If you cancel service before the end of your contract, you will likely be charged a cancellation fee.

Disconnect & Reconnect

A provider may disconnect your service for non-payment. They are required to give you notice. They are allowed to charge fees related to sending a disconnect notice, actually disconnecting your service, and reconnecting your service.

Report Outage

If your power is out, you should NOT contact TXU Energy. Instead, you should contact the company which is responsible for maintaining the infrastructure, poles and wires to your home.

Estimate My Usage

We've created quite a few articles to help you understand electrical usage.

• Is it cheaper to keep my thermostat at one temperature?
• 2000 sq foot home electricity usage
• Apartment energy usage
• TV electricity usage
• Refrigerator Usage
• A/C power usage

Understand Your Bill

FAQ

What do customers think about TXU Energy?

That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average TXU Energy customer review is 1.6 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

About TXU

The Dallas Electric Company first brought electricity to Dallas in 1882. Over the years as the need for electricity grew and changed, Dallas Electric Company and twelve other Texas electric companies consolidated to form one single utility. Texas Utilities formed in 1945 and took over supplying electric power to north Texas. As years passed, the company grew and reorganized, becoming TXU Corporation in 1999. Following deregulation, TXU Corporation splint into three separate entities that handled generation, transmission, and retail.

In 2007, the largest ever private-equity acquisition transformed TXU Corporation into Energy Future Holdings Corporation (EFH). Its energy operations included ONCOR (transmission), Luminant (generation) and TXU Energy (retail electricity provider). Unfortunately, the deal proved too big and EFH foundered. Now, after bankruptcy and years of careful restructuring, Vistra Energy has emerged to be the parent company of TXU Energy. Headquartered in Irving, TXU Energy still enjoys the strong brand loyalty from its customers that's been built after over a century of service to north Texas communities and families. TXU Energy is now one the giants of Texas electricity providers.

TXU In The Community

The one thing TXU knows after 100 years of serving Texas communities is how to be a good neighbor. TXU has long been engaged in Texas community initiatives, supporting charitable causes and making positive contributions to the communities they serve.

TXU's long commitment to preserving and improving the environment is reflected in its TXU Energy Urban Tree Farm and Education Center on the campus of Richland College in Dallas as part of the Texas Trees Foundation.

Begun in 2013, TXU's Energy in Action volunteer program gives full-time employees up to eight hours of time off during business hours each year to volunteer in a community-centered program of their choice. The goal of the community service??"focused program is to help their employees give back by volunteering in their communities where they work and live.

TXU's Energy Assistance Workshops provide social service organizations education and training regarding electric service and assistance plans. Begun in about 2002, the workshops have educated local social service agencies and other partnering organizations on the changing electricity market and service plans in order to help communities keep at-risk seniors and other residents safe.

TXU Energy Aid Low Income Discount

TXU is very sensitive to customers having financial difficulties, whether it's due to a serious illness, job loss, or other circumstances. The TXU Energy Aid program uses donations from customers, employees and other Texans to help around 20,000 families keep their light throughout the state. This program also assists military veterans with a service-connected injury that prevents them from being able to regulate their body temperature.

New TXU Energy customers who qualify as low-income are eligible to pay deposits over two equal installments. Customers are eligible to have their deposit waived if they are 60 years of age or older, or if they are a victim of family violence as certified by a prescribed letter, or if they are medically indigent and submit the necessary proof.

For customers facing an emergency or temporary hardship that makes it hard for them to pay their bills, TXU Energy offers two kinds of payment assistance through its Energy Assistance Program.

• Deferrals: Customers can request to extend the time required to pay their current bill to avoid disconnection. A deferral won't change the monthly due date and can't extend beyond the due date of the next invoice. But it extends the disconnect date. Customers will still be assessed applicable late fees and notice fees. Deferral requests can be made online via the customer's MyAccount in the Bill and Payment Summary section.
• Installment Plan: This sets up monthly payments for longer-term assistance when the outstanding amount may be too difficult to manage at one time. Customers not only pay their current charges but also installment plan amounts. The installment plan balance and regular monthly charges are broken out on the monthly electricity bill.